How to transfert everything and keep apps configured? - Samsung Galaxy Note 10+ Questions & Answers

Hello all!
Sorry for my noob question
I was an iphone user since iPhone 3GS.
Now I'm on a Note 10+.
So I have transfered everything from my iphone to my note, configured each app (login, mailboxes..).
But, my Note10+ is faulty, so my online retailer send me a new one, and i have to send back the defect one before wednesday.
So I've transfered everything from dead note10+ to new note10+ BUT all of my apps are empty.
I have to redo EVERYTHING ><
Is there a way, without root, to make a 1:1 save of a phone and a 1:1 restore to another phone?
Bug thanks to the one who will give me a solution
PS: sorry for my english, I'm baguette
PPS: I've used SmartSwitch for all my transferts.

valiran said:
Hello all!
Sorry for my noob question
I was an iphone user since iPhone 3GS.
Now I'm on a Note 10+.
So I have transfered everything from my iphone to my note, configured each app (login, mailboxes..).
But, my Note10+ is faulty, so my online retailer send me a new one, and i have to send back the defect one before wednesday.
So I've transfered everything from dead note10+ to new note10+ BUT all of my apps are empty.
I have to redo EVERYTHING ><
Is there a way, without root, to make a 1:1 save of a phone and a 1:1 restore to another phone?
Bug thanks to the one who will give me a solution
PS: sorry for my english, I'm baguette
PPS: I've used SmartSwitch for all my transferts.
Click to expand...
Click to collapse
I use Smart Switch (an app preinstalled on the note 10+)

Well that's what I've done! (RIP Chester)
And my Outlook and AquaMail are empty

valiran said:
Well that's what I've done! (RIP Chester)
And my Outlook and AquaMail are empty
Click to expand...
Click to collapse
I don't use aquamail but my outlook mail restored correctly.

Well that's awkward
I'm making a samsung cloud save, maybe it will help ?

Go to settings account and back up and back up using google and also back up using samsung

Well that's strange...
I've restored again, and some apps are logged (just need to click on "Are you XxX?"), some are logged and nothing to do, and the vast majority are empty.
I've done Samsung save, Google sync, used smartswitch....
Well I've relogged everything manually now, but I hope it's going to be fixed before Note 11 +
By the way, thanks for your help

Related

Change language & Contacts Question

I'm sorry if these are known question, I'm not an HTC Tilt 2 owner.
My dad owns this phone, I'd like to change the language to Spanish but nothing seems to do it. Any ideas?
Also he got a replacement phone as he wet his last one. What is the easiest way to transfer contacts? I downloading the Windows program but I think I need Outlook which I stay far away from. Is there any other way?
Thanks!
Lancered said:
I'm sorry if these are known question, I'm not an HTC Tilt 2 owner.
My dad owns this phone, I'd like to change the language to Spanish but nothing seems to do it. Any ideas?
Also he got a replacement phone as he wet his last one. What is the easiest way to transfer contacts? I downloading the Windows program but I think I need Outlook which I stay far away from. Is there any other way?
Thanks!
Click to expand...
Click to collapse
Unless he backed up his phone, ie. Sprite or kept his contact info on the sim card you will just have to manually build back his contact list.

How to: Install WhatsApp on your Nexus 7

METHOD 1
What your need:
Your mobile phone
Titainium Backup * Root
Steps to install WhatsApp to your Nexus 7:
Use TI Backup to backup WhatsApp on your phone
Copy the 3 backed up files (properties, tar.gz, apk.gz) from your Titainium Backup folder from your phone
Install Titainium Backup on your Nexus 7
Copy over those 3 backup files to your Nexus 7 (into Titainium Backup folder)
Run Titainium Backup and restore WhatsApp (App+Data)
Titainium Backup will first restore the app, and might self open
When WhatsApp opens up just close it
Titainium Backup will resume to restore the data
Now run WhatsApp again, and it will prompt you to follow the initialization procedures
It will fail after you submit your "mobile phone" number and Force Close
Run WhatsApp again, and you are good to go
:laugh::good:
Edit: Please note that my TitaniumBackup was done on a custom ICS ROM (ParanoidAndroid) from my Samsung Infuse 4G phone. ICS is the closest thing to JB... so perhaps if you back up from Foyo or GB, it might not work. But give it a try.
METHOD 2
StrangerWeather said:
This is my method. Might work with an landline if you don't have a mobile at all, I haven't tried. I have an ordinary mobile (not a smartphone), and I managed to get Whatsapp to work on the N7 using Bluestacks.
Start by following this:
Install Whatsapp apk: http://www.whatsapp.com/android/current/WhatsApp.apk
Install Appguard - details here for the next few steps: http://forum.xda-developers.com/show...1&postcount=17
Now if you fail verification for both the SMS and Voice methods like I did, and if you don't have a smartphone, the following is an option.
You need: a pc, a mobile phone for texts (an ordinary mobile phone is fine).
1. Download and install Bluestacks on your PC http://www.bluestacks.com
2. Select "Social" and install Whatsapp on your PC.
3. Input your mobile number. The SMS verification should work this time. Be patient, it can take 10 minutes.
4. Once you have your code go back to your Nexus 7 and input it.
Hope this helps!
Click to expand...
Click to collapse
and the Nexus Whatsapp will use the same number as my phone?
So... if my phone gets a message, both phone and nexus will get it?
R3dbeaver said:
and the Nexus Whatsapp will use the same number as my phone?
So... if my phone gets a message, both phone and nexus will get it?
Click to expand...
Click to collapse
I've tried this before.. apparently it screws up the entire system. Some messages get send over to the phone, some send to N7 and some both! I wouldnt know if any of them didnt get sent over though..
But since this confusion started, i decided to take another number and use whatsapp along with it.. At least both my devices can chat with each other
R3dbeaver said:
and the Nexus Whatsapp will use the same number as my phone?
So... if my phone gets a message, both phone and nexus will get it?
Click to expand...
Click to collapse
Yes, it has the same number as your phone. But think of it like this, is not really a "number". WhatsApp treat your "number" like the account name (username).
It will go to your currently active device. I don't have issues with the messages, I used Nexus 7, all the messages went to my Nexus 7. If i start using my phone, messages will go to my phone. However, it MIGHT cause confusion if BOTH of your devices are active.
thunderskain said:
I've tried this before.. apparently it screws up the entire system. Some messages get send over to the phone, some send to N7 and some both! I wouldnt know if any of them didnt get sent over though..
But since this confusion started, i decided to take another number and use whatsapp along with it.. At least both my devices can chat with each other
Click to expand...
Click to collapse
codenamezero said:
Yes, it has the same number as your phone. But think of it like this, is not really a "number". WhatsApp treat your "number" like the account name (username).
It will go to your currently active device. I don't have issues with the messages, I used Nexus 7, all the messages went to my Nexus 7. If i start using my phone, messages will go to my phone. However, it MIGHT cause confusion if BOTH of your devices are active.
Click to expand...
Click to collapse
I've had this issue when i did it last year on my touchpad and desire hd...messages in conversation go to one device or the other and aren't synced
Sent from my HTC EVO 3D X515m using Tapatalk 2
R3dbeaver said:
and the Nexus Whatsapp will use the same number as my phone?
So... if my phone gets a message, both phone and nexus will get it?
Click to expand...
Click to collapse
ace9988 said:
I've had this issue when i did it last year on my touchpad and desire hd...messages in conversation go to one device or the other and aren't synced
Sent from my HTC EVO 3D X515m using Tapatalk 2
Click to expand...
Click to collapse
Think of this as Microsoft MSN Messenger... you only receives message towards your active client...
Anyhow, I'm using my mobile phone right now with WhatsApp, zero issue, since it is the currently active device.
It doesn't screw up anything, WhatsApp server just delivers to the whatever active device, and there is no sync just like MSN Messenger...
THANKS for this, I was a little disappointed when I can't install Whatsapp at the Play Store. :good:
Didn't work for me. Install went fine (restored from TB), but on running, it says that it can't identify my device, and that tablets aren't supported. Thinking that maybe it was my DPI, I changed to 160 and tried again. No dice.
meatlocker said:
Didn't work for me. Install went fine (restored from TB), but on running, it says that it can't identify my device, and that tablets aren't supported. Thinking that maybe it was my DPI, I changed to 160 and tried again. No dice.
Click to expand...
Click to collapse
That's normal, just hit cancel when it says can't identify your device, let TB restore the data as well. Then launch it again, the restored data will trick WhatsApp to bypass the initial device checking. It will "think" your device is supported (because it thinks it was from your mobile phone).
If it failed, just uninstall WhatsApp completely from your Nexus, then do a restore completely from your TB (MUST BE APP+DATA).
PS: My TB backup was done on ICS from ParanoidAndroid ROM for Samsung Infuse 4G, so, MAYBE there could be some conflict if you come from Foyo or GB. ICS is the closest thing to JB.
Thanks for sharing, working beautifully on my 7 now!
Sent from my Nexus 7 using Tapatalk 2
This trick works also with viber... Thanks OP for sharing!
Edit: I used my Galaxy Nexus running JB for backing up the apps. They both run great without errors or fc's.
Is it possible to use iphone's whatspp account in nexus 7?
thomas2429 said:
Is it possible to use iphone's whatspp account in nexus 7?
Click to expand...
Click to collapse
Technically, you can, if you can swap the iPhone SIM card into an android phone, setup Whatsapp in your android phone using the same number, then use TitaniumBackup to back it up and restore it in your Nexus 7.
didnt work
tried, didnt work
Works great. Thanks!
(Moved whatsapp from Sgs2 with RR2.6.1 to N7 with PA2.1.1)
Sent from my Nexus 7 using Tapatalk 2
eyesonyou said:
tried, didnt work
Click to expand...
Click to collapse
What error message did you get? Can't help you much if you just say it didn't work.
codenamezero said:
What error message did you get? Can't help you much if you just say it didn't work.
Click to expand...
Click to collapse
I restored data and app successfully but it still gives same error message. 'Not compatible with tabs'
Sent from my Nexus 7 using xda app-developers app
eyesonyou said:
I restored data and app successfully but it still gives same error message. 'Not compatible with tabs'
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I had the same problem, kept saying not compatible with tabs. After a few dozens of tries I got it working. Uninstalled everything whatapp related (from N7)and just used the 3 files from titanium back up (from Gnex) placed those 3 files in back up folder (titanium) and restored from there. I can assure you it works. Follow steps posted om some earlier post here.
Messages do not syncronize between devices. What I write on Gnex stays there, same for Nexus 7.
Good luck.
ceramista said:
I had the same problem, kept saying not compatible with tabs. After a few dozens of tries I got it working. Uninstalled everything whatapp related (from N7)and just used the 3 files from titanium back up (from Gnex) placed those 3 files in back up folder (titanium) and restored from there. I can assure you it works. Follow steps posted om some earlier post here.
Messages do not syncronize between devices. What I write on Gnex stays there, same for Nexus 7.
Good luck.
Click to expand...
Click to collapse
i took backup files from my friends android phone. i havent got any android device but n7. did anyone tried block "read phone state" permission?
eyesonyou said:
i took backup files from my friends android phone. i havent got any android device but n7. did anyone tried block "read phone state" permission?
Click to expand...
Click to collapse
It needs to be YOUR OWN android phone, what's the point of taking your friend's backup? You will end up having his user data and Whatsapp number, which doesn't match your Nexus 7's user (you). Of course it won't work. The point of taking the TB backup from your own phone is that when you restore it in the N7, everything would remain more of less the same, including the user profile etc.
Unless you can add your own Google account + Whatsapp account to your friend's phone set it up, run it, then do a TB backup under your own accounts, otherwise i highly doubt it will work.

Change meid or android id for instagram???

OK so I had an instagram account get flagged and banned. This happened before about 2 months ago but all i did was make a new account with a fake email and it worked. I know iphone users have to go switch thier phones or do a factory reset at the store or something. So i thought i was good. Well now it seems the program knows when your phone is YOUR PHONE . Even if i had another account tha wasnt banned I wouldnt be able to get in. So i tried changing my Android Id with Titanium Backup Pro and it didnt work. That led me to believe it is the MEID i have to change maybe.......
Im not sure but i really do love instagram and i honestly think HATERS are flagging my pics because none of them are complete nudity and if its close its more of a photography/artwork nudity then porn ...
any help would be appreciated even suggestions .. lets work .. and thanks in advance
You could contact the instagram admins to find out why you got banned and if there is an appeals process to get your account back.
Or you could take your lumps like an adult and accept the fact that you violated their t&c.
Sent from my SPH-D700 using Tapatalk 2
i understand that .. ill find the link to appeal ...
but im not worried about getting my account back..
but it basically banned MY PHONE not my account .. bc i had more than one account for business purposes and now i cant sign into that one on this phone
ive been banned and all i had to do was make a new account ... i know iphone users have to factory reset thier phone or take it to the apple store ..
ive factory reset , flashed a different rom, use titanium backup to change android id ... used a paid app to change android id ..... nothing ..... this is retarted of them as a company why not just delete the account ... what access did they have to ban my entire phone .. HOW DOES IT EVN KNOW ITS MY PHONE
Don't change your meid silly, that's your identity to your phone company.
Sent from my SPH-D700 using xda premium
Shinydude100 said:
Don't change your meid silly, that's your identity to your phone company.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Lol Thanks .. i dont know what it does but I got my phone to be able to accept accounts. Im not 100% sure but ithink it puts a file called .profig.os on your sd card root so it can know that its your phone but i basically formatted my sd card and ODINED to fc19 and signed in with a different gmail for the initial setup
so it either has to do with the gmail u use with the inital setup and the market
or its that file bc "profig" looks alot like profile instagram abbreviated
but thanks for the tip anyway bc i would of been SOL if i changed my MEID probably
Yes it's the profig that is the one doing that I just kept deleting it every time I logged in thanks very much for this and God instagram sucks for banning both accounts even tho I only did "immoral"stuff on one
Sent from my PG86100 using Tapatalk 2
I recently have the same problem. Hoping someone can shine some light on my situation. I feel like I tried everything but get a new phone. I was in the process of using Titantium Back Up Pro to change Android ID but came across this thread. Then what I did was clear data for instagram then removed SD Card then reinstalled Instagram but still says my account is disabled. I even changed my android ID removed my current Gmail account made a new one and then installed Instagram all with sd card out and still says im disabled.
.Bambino said:
I recently have the same problem. Hoping someone can shine some light on my situation. I feel like I tried everything but get a new phone. I was in the process of using Titantium Back Up Pro to change Android ID but came across this thread. Then what I did was clear data for instagram then removed SD Card then reinstalled Instagram but still says my account is disabled. I even changed my android ID removed my current Gmail account made a new one and then installed Instagram all with sd card out and still says im disabled.
Click to expand...
Click to collapse
2char
It's an Instagram issue that must be taken up with Instagram support.
Rotted Users.
Here is a fix for instagram banning your device.
ROOTED USERS ONLY!
Step 1 : Find a none stock rom or a different rom from what you are useing.
example : Stock LG G2 rom to AOSP
Step 2: Flash the new rom no dirty flash complete wipe.
Step 3: Create a new account with a new email.
Step 4: http://www.bluestacks.com/ i request downloading this VMWARE type of android to create your instagram account.

what can backup and restore MMS messages?

Coming from a note4, the last thing I would like to do is transfer my MMS (already did SMS) to my new phone.
Note4 is running stock, ATT variant, so no root capabilities.
Thanks!
https://play.google.com/store/apps/details?id=com.riteshsahu.SMSBackupRestore&hl=en
This app is great
xlr8shun said:
Coming from a note4, the last thing I would like to do is transfer my MMS (already did SMS) to my new phone.
Note4 is running stock, ATT variant, so no root capabilities.
Thanks!
Click to expand...
Click to collapse
Titanium Backup can do it, even without root (one of the few things it doesn't need root for).
Also just FYI during the setup process for your pixel 2 xl, it will prompt you to connect your old phone using the included USB to USB-C adapter to transfer apps/music/photos, call log and messages as well. Coming from a Galaxy S7 Edge, it was able to transfer everything for me *except* for messages, so I ended up using Titanium Backup for that part.
I'm use the pro version of this, but I think the free version would be fine. You just lose the ability to back up to and restore from Google Drive with the free version
https://play.google.com/store/apps/details?id=com.rerware.android.MyBackup
skaforey said:
https://play.google.com/store/apps/details?id=com.riteshsahu.SMSBackupRestore&hl=en
This app is great
Click to expand...
Click to collapse
+1
Sent from my Google Pixel 2 XL using XDA Labs
hassa9 said:
Titanium Backup can do it, even without root (one of the few things it doesn't need root for).
Also just FYI during the setup process for your pixel 2 xl, it will prompt you to connect your old phone using the included USB to USB-C adapter to transfer apps/music/photos, call log and messages as well. Coming from a Galaxy S7 Edge, it was able to transfer everything for me *except* for messages, so I ended up using Titanium Backup for that part.
Click to expand...
Click to collapse
I've used tibu for years exclusively....but restoring sms/mms is painfully slow, especially with a lot of messages.... Sms backup and restore is so much faster and easier to use that I'm definitely making a permanent switch for texts
SMS Backup to my Google drive worked great for me this time around!
The phone is supposed to do it automatically if you use Android messages. Unfortunately there can be long periods of time the phone will go without backing up.
AndrasLOHF said:
The phone is supposed to do it automatically if you use Android messages. Unfortunately there can be long periods of time the phone will go without backing up.
Click to expand...
Click to collapse
How do you force a backup of Google SMS messages? And not one message was restored for me after the device setup...
I use this -> https://play.google.com/store/apps/details?id=com.zegoggles.smssync&hl=en
It backs up SMS and MMS to my Gmail account (so I can read/search via gmail) under an SMS label... But it can only restore SMS, not MMS. To view MMS on a new phone, I have to go into Gmail.
skaforey said:
https://play.google.com/store/apps/details?id=com.riteshsahu.SMSBackupRestore&hl=en
This app is great
Click to expand...
Click to collapse
+1 for the app. Works great, have been using it from a long time.
Thanks all, I ended up using SMS backup and restore. Worked perfectly..
I tried to use the built in transfer when setting up the phone. I plugged in the C to A adapter and tried 8 different cables I have laying around, most of them KNOWN GOOD DATA cables and the setup process kept telling me that it couldn't connect and to try a different cables.
Other than the transfer tool not working at all for me, everything else seems to be fine.
Thanks again for the recommendations.
I'm running into the same issue but the problem is I use Textra. So its database is larger than the phone's sms/mms storage database (2gb vs 7gb). It seems like a number of the backup apps only look at the phone database and not the Textra,my default texting app (which makes sense). I tried doing an app-specific adb backup and restore going from my LG G3 to my 2 XL (adb backup com.textra and adb restore backup.ab). However, even when I left the app running overnight, it didn't seem to work. Am I missing something in going from Marshmallow to Oreo? USB debugging is turned on (on both phones), verifying apps via USB is turned off on the Pixel... I may try this later today to see my luck in moving all my messages over to my new phone.
galaxys said:
How do you force a backup of Google SMS messages? And not one message was restored for me after the device setup...
Click to expand...
Click to collapse
I wish I had an answer to that. I even contacted Google about it and they couldn't give me an answer. Just noticed my pixel 2xl finally backed up texts even though my phone has been setup since Monday morning.
skaforey said:
https://play.google.com/store/apps/details?id=com.riteshsahu.SMSBackupRestore&hl=en
This app is great
Click to expand...
Click to collapse
The last I knew, it didn't support MMS. It still doesn't list it in the description. I also had issues backing up because I didn't have an SD card.
sflesch said:
The last I knew, it didn't support MMS. It still doesn't list it in the description. I also had issues backing up because I didn't have an SD card.
Click to expand...
Click to collapse
It does restore MMS. I used it all the time on my Nexus 6P, and was able restore all my pictures and texts to my Pixel 2xl. Works great!
sflesch said:
The last I knew, it didn't support MMS. It still doesn't list it in the description. I also had issues backing up because I didn't have an SD card.
Click to expand...
Click to collapse
Backs up and restores my mms just fine and has for a couple years
EMcTx said:
It does restore MMS. I used it all the time on my Nexus 6P, and was able restore all my pictures and texts to my Pixel 2xl. Works great!
Click to expand...
Click to collapse
mlin said:
Backs up and restores my mms just fine and has for a couple years
Click to expand...
Click to collapse
I may be thinking of a similarly named app, but it doesn't say it in the review, which would be helpful.
I was using Easy Backup, but started getting errors. I didn't realize (and it wasn't clear) that the SD card was full. I tried looking into it to find the app and even the developer was pulled from the Play store. It seems the app (EB) may have some nasty ad stuff in it, so I am looking into alternatives. I will definitely give this one a try, though I wish it had Box integration as that's where I've been putting my backups.
sflesch said:
The last I knew, it didn't support MMS. It still doesn't list it in the description. I also had issues backing up because I didn't have an SD card.
Click to expand...
Click to collapse
...
I need to store and save mms photos from text messages from my LG android phone to my computer. Is there an app I need to install first or do I connect my phone to my laptop with a cable to do this? These are really important photos that came from someone and need to be saved. Thanks for the help.

Note10+ move from Samsung Cloud to Onedrive -> server fault

All,
Today I received the firmware update for my Note10+ that contains the OneDrive integration. As I already have an Office365 subscription with 1Tb storage in OneDrive, I wanted to move there for backup. However, when I go through the Microsoft account linking part (enter Microsoft account, password, security code, password again), the app returns to the initial welcome screen with a message: server fault, please try again later.
Anyone else who has this error, or were you able to link the Samsung Cloud to Onedrive yet?
I have the exact same problem
i got the beta UI today and i was able to log in on first try. unlocked 10+ . already had onedrive. i use the microsoft authenticator and i had no issues .
Anyone with this problem fixed it yet? @Kruxarn, @marctronixx, any of you use 2 step verification on your Microsoft account?
gschot said:
Anyone with this problem fixed it yet? @Kruxarn, @marctronixx, any of you use 2 step verification on your Microsoft account?
Click to expand...
Click to collapse
Problem not solved.
Yes, i use two-step verification with my Microsoft Account.
I can try without two-step verification and report back.
Update:
it works without two-step verification.
Kruxarn said:
Update:
it works without two-step verification.
Click to expand...
Click to collapse
Cool, thanks for testing. Does it still work when you turn it back on after the connection is made?
gschot said:
Cool, thanks for testing. Does it still work when you turn it back on after the connection is made?
Click to expand...
Click to collapse
Yes!
Kruxarn said:
Yes!
Click to expand...
Click to collapse
Thanks for your feedback! I will try soon, as I have reported the issue with Samsung as well. I'll wait for their response before disabling/re-enabling the 2 factor auth.
Gerco
Seriously, what a disaster... Here my journey with the Samsung Support team...
- I initially made a call explaining the problem. The support agent told me that the integration is not active yet. I explained that a specific extra firmware was released in the Netherlands, explicitly reporting this feature in the release notes, so it would really surprise me if it was not available. The support agent then told me that the tech person was unavailable, but that they would call me back, the same day.
- I never received the call back, so I logged a question via Samsung Members. I got a response on that, telling me I had to send a screenshot and a log file (after enabling high level debug logging) on help.content.samsung.com
- I made a screenshot, but the log that was mentioned in a standard log enable procedure was not present on my phone, so I sent them again a clear description of the error, with a screenshot of the error, and a screenshot of the logs that were present, together with the question which of the logs shown they would need.
- This request was immediately answered that the samsung tech dept was going to look into it.
- Then I received an answer on the support site, telling me I had sent an invalid log file, and attached was the same procedure which was incorrect. I then looked for the 'reply' button. But wait.... THAT IS NOT PRESENT! You can only pose one question on which you receive an answer, but a customer is not able to reply to the thread again. No case numbers, whatever, to reference the question.
- So I called the support desk again, referring to the question on the support site. The response of the agent: "Unfortunately we can't see that, can you explain your problem please?" I then told her that Samsung first promised to call me back, which they didn't, and I told them that my problem description with the question about which logs to be sent, was not read at all (trust me, I am a tech guy, I know all about problem descriptions and logs) and I received a default reply instead. The support agent responded, "but we are not allowed to call back". After a few more words, she told me, "please hold on", and I thought I was put on hold.
- BUT NO! The agent actually put me back in the queue, as she probably did not want to talk to me anymore! So I ended up with another support agent, who I had to explain the problem again from start. I was again told that the tech person was not available. I asked if he could call me back when he was, but again it was confirmed that Samsung support is not allowed to call customers... Like WTF... They can't call back people who bought their most expensive flagship phones?? The support agent then advised me to call the Account department. I asked if she could transfer me, but of course, she could not.
- So I called the Account department. I AGAIN eplained the problem, and the Account guy told me that that made sense, as the Onedrive service is not available in Europe yet. I again explained that Samsung explicitly released a separate additional firmware update with this feature in the release notes. He told me that he would email me some information and when I have received the information, I could call back and I would directly speak to the person who knew all about it.
- At this point I was so pissed by how this went, I disabled the two-step authentication on my Microsoft account, and I could indeed connect to Onedrive!!! The only problem now is that the Settings give an error when backed up.
- But I decided to give them one more call to see how they would respond. And I indeed got the person on the line who her colleague referred to earlier. She told me she had sent me an email telling me what log to send. When I asked her the time and date of that email, she mentioned a time which was half an hour before I even created the request. As I own the email server on which the email should be delivered, I could check the logs there, and no email was received at that moment. She did mention the name of the log file though. However, a log file I have, that mostly resembles what was requested, was in a Gear folder and contains mainly logging about the Gear services. At this moment I told her that the problem was fixed by temporarily disabling the two step verification on the Microsoft account, and I asked her if the service was indeed unavailable in Europe, as her colleague told me. She told me that the service should be available.
Conclusion:
On all ways of contacting Samsung, there is no way in responding on a reply, whether it is in Samsung Members, on the support site, or via email. One answer from Samsung should apparently be enough, and Samsung actually does not want to talk to customers (as one of the agents just transferred me away). The support staff tells me there is no way to get in direct touch with the tech staff. There are no procedures for complaints, they are not allowed to call back customers...
When you look at how Samsung exposes their support (via Samsung Members, Facebook Chat, phone, etc.) it looks as they go the extra mile for their customers, but when you actually talk to them, you end up in a non-flexible inefficient non-motivated support maze....Way to go, for flagship fans....
Ok... I'm a little more calm now...
My apologies for my rant....
please, who migrated samsung cloud to onedrive could confirm if the files appear on windows 10 PC in the default system folders or backups appear in another specific folder? I have Xbox shared with a friend and I don't want him seeing my cellphone stuff on his Xbox ... Can the vault be set up to save things on it?
Big Boss said:
please, who migrated samsung cloud to onedrive could confirm if the files appear on windows 10 PC in the default system folders or backups appear in another specific folder? I have Xbox shared with a friend and I don't want him seeing my cellphone stuff on his Xbox ... Can the vault be set up to save things on it?
Click to expand...
Click to collapse
I got OneDrive connected (I did not want to say 'working'), but I can't find any backup related items in the standard OneDrive folders, except that the Gallery sync can go there (but only from internal memory, not from SD card). The only thing I notice is that when going to the Samsung Cloud settings page, various links go to the OneDrive app instead of Samsung folders.
gschot said:
I got OneDrive connected (I did not want to say 'working'), but I can't find any backup related items in the standard OneDrive folders, except that the Gallery sync can go there (but only from internal memory, not from SD card). The only thing I notice is that when going to the Samsung Cloud settings page, various links go to the OneDrive app instead of Samsung folders.
Click to expand...
Click to collapse
Exactly, my sync was not working, I removed everything and redo the sync and returned to normal, really only appears in windows the gallery photo folder, the other things that backs up (files) does not appear, anyway I stopped sharing My Microsoft account with a friend on Xbox, I didn't want him seeing my photos and videos on his console.
I disabled this option and just went back to old fashioned Onedrive with camera upload.
Since 2011 I have had all my photos automatically backed up to the Camera Roll folder but with Samsung integration it puts photos in Samsung Gallery folder and no option to change that I can see.
I want to continue with my photos in the same Camera Roll folder and not have them go somewhere else and have to manually move them.
Sent from my SM-N975F using Tapatalk
Does it use an app folder or need full access to the entire OneDrive account?
OneDrive for Business
I have an Office 365 account which includes 1 TB of storage in OneDrive. When I try to enble "link Samsung Account with Microsoft account" within the Samsung cloud app, and enter my Microsoft username/email its says no such account exists. I had this problem using the OneDrive app on my Windows 10 desktop computer as well, but I solved that by deleting the OneDrive app that comes pre-installed on Windows 10 and installing the OneDrive for Business app. I could then sign in and backup to OneDrive on my desktop computer. Now on the phone, I have no problem signing into my account with the actual OneDrive app that came pre-installed on the Note 10+. That app lets me enter my Office 365 account username/email and on the OneDrive app, but not on this linking page for Samsung cloud. Any ideas on a workaround would be appreciated.
gschot said:
All,
Today I received the firmware update for my Note10+ that contains the OneDrive integration. As I already have an Office365 subscription with 1Tb storage in OneDrive, I wanted to move there for backup. However, when I go through the Microsoft account linking part (enter Microsoft account, password, security code, password again), the app returns to the initial welcome screen with a message: server fault, please try again later.
Anyone else who has this error, or were you able to link the Samsung Cloud to Onedrive yet?
Click to expand...
Click to collapse
I finally managed to get the connection working. It turned out that you can only connect using Microsoft's own Authenticator app. Using auth codes from third party apps give problems.
However, I ran into another issue. It turns out that the gallery sync to OneDrive does not support files > 1Gb. I had some video's I recorded, and they did not get synced. Samsung's response was: upload them manually to the OneDrive folder and they show up in the Gallery. But come on...
Hi to all. I am trying to connect Samsung cloud with one drive on my Samsung Galaxy S10e. The problem is that I have enabled two factor authentication on my Microsoft account and when I am doing all the steps the app keeps asking me for my password after the verification and it cannot pass that page and i cannot connect . If i disable the two factor authentication on my Microsoft account the app works well, but when I re-enable the two factor authentication after the login the app keeps saying that there is a problem and it cannot sync. Any ideas?
GiannisPrentzas said:
Hi to all. I am trying to connect Samsung cloud with one drive on my Samsung Galaxy S10e. The problem is that I have enabled two factor authentication on my Microsoft account and when I am doing all the steps the app keeps asking me for my password after the verification and it cannot pass that page and i cannot connect . If i disable the two factor authentication on my Microsoft account the app works well, but when I re-enable the two factor authentication after the login the app keeps saying that there is a problem and it cannot sync. Any ideas?
Click to expand...
Click to collapse
I have the exact same issue.
I am using Note 10+
Sent from my SM-N975F using Tapatalk
maskr said:
I have the exact same issue.
I am using Note 10+
Sent from my SM-N975F using Tapatalk
Click to expand...
Click to collapse
Hi I found a solution that works!!!!
Download the Microsoft authentication app. Remove other 2FA app from your Microsoft account and keep only the Microsoft authentication app.
Do a reset on one drive app on your phone (delete data from this app) and the re connect one drive using Microsoft authentication app.
Then connect you phone to your computer and copy all of your photos from your computer to the dcim folder on your phone.
Then move or delete the photos and videos from the Samsung gallery folder on your computer. Don't let any other files inside there. Let the phone make the sync.
There is a problem though. Samsung cloud cannot sync files like *.mov. Then check which files aren't sync. You can convert the files with your phone later by editing them within the gallery app.
Sorry for my bad English.
Hope it helps

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