Help!! Note 10+ cellular and call problems after the Android 10 update. - Samsung Galaxy Note 10+ Questions & Answers

Hi everyone, I'm having terrible time with my note 10+ after the update. Basically after leaving the phone for a couple of hours it disconnects from everything even though that it shows full service. When that happens I am not able make or receive call, cannot use internet at all I cannot even use the SMS. Activating the airplane works but as I said for a couple of hours. Also the process of activating the airplane mode takes like 30 secs or more. I've tried everything (resetting network settings, restart, changing the SIM, used different carrier and factory reset) none of them worked. Yesterday I went to the local samsung store and they said to me that they heard of this problem from 3-4 more owners and said that these problems are common between S10s and note10s which has updated to the Android 10 recently and It will be fixed with a software update but the samsung customer services says the otherwise they are saying that they do not know anything about these kind of problems with those phones. Does any of you guys having problems like that or is it just my phone?

Related

HTC Desire and Google Talk disconnecting.

I have a annoying problem with the inbuilt Google Talk app on my Desire.
When I turn the screen off Google Talk disconnects from the server and I don't receive any new messages until I turn the screen back on. Google Talk displays a message saying "Lost connection to server. Messages will be sent when online".
I have "always-on mobile data" active in my network settings. Have tried to disable the automatic away status and even resetting the phone to no avail. I have also created a new Google account and that hasn't helped either.
I use my phone on the Aussie 3 network. Can anyone else with Desire on the Aussie 3 network tell me whether or not theirs is doing the same? Also my Desire is the Aussie Telstra branded one.
Just to note the only way I can use Google Talk properly is if I use eBuddy. eBuddy does not disconnect when the screen is off.
Hi danielhtc,
How did you go with solving this problem?
I too have a HTC Desire and use the 3 network in Brisbane. All was working fine with Google Talk up to a few weeks ago when I started noticing that I would just loose connection. Not sure if the problem started immediately after the Froyo update, I wish I paid more attention now.
Using the GTalk Service App from the market I see that I'm loosing connection all the time. At first it appeared to be random, and know it is almost everytime the phone screen locks.
I spent hours trawling the net and still have no answer. I have flushed the cached data for Talk, Factory reset the phone and even tried a new Gmail account with a factory reset of the phone, all to no avail.
I've talked with 3 and they calim they can't do anything to help me figure out what is going on as it not a 3 Australia supplied handset so no guarantees etc..
Strange thing is that it was working fine for months, and then all at a sudden problems... At the moment my money is that 3 has done something to their data network, however it still could be an issue with the phone. Unfortunately until I can try my account with a new Desire I wont know for certain.
galeap

Cellular data loss (radio reboot?)

https://www.reddit.com/r/GooglePixel/comments/5b6twj/pixel_xl_intermittent_cell_and_gps_signal/
https://www.reddit.com/r/GooglePixel/comments/5bhltm/issue_with_dropping_lte_service_randomly/
Hello all,
I am currently attempting to troubleshoot/corroborate apparent issues with the mobile radio. My first device took six or seven attempts to activate, and then intermittently threw a no SIM error with what looks like a radio restart (no signal on any bands, cycle between No Service/Searching 4-5 times before reconnect.)
WiFi appears to be good, I'm only experiencing these drops while connected to LTE with no graceful fallback to 3g or even 1x. Drops are happening while stationary and in motion, frequently in areas where my signal is at least decent. The threads linked above both have users who appear to be having the same problem. Particularly strange is that there dose seem to be a location component, there are two spots in particular that seem to be more likely to cause the problem (though not every time.)
I've replaced the device once already in an attempt to resolve this, and while I initially thought that the issue was resolved, I did manage to catch another drop yesterday after running tests forcing the device in to 3g-only operation (the device performed just fine before, during, and for a few minutes directly after these tests.) Of note, I haven't managed to catch a 'No SIM' message on this replacement phone. I have been running an app to notify me of signal loss today, and of course it seems to be behaving now.
If you've experienced any similar issues, please reply and let me know if you've had luck resolving.
Yep this is what is happening allright.
I have two htc one M7s. My main phones.
Last evening, in a very strange shift from her norm, my woman asked to use MY phone to cruise the net.
Ok so she goes on and fifteen minutes later I get the phone back.
Suddenly, in the middle of refreshing a twitter or facebook, THE WI FI CONNECTION GOES DOWN.
I cant get the thing to reset after shutting it off. I have to go to the ROUTER , turn it off then on.
Five minutes later after ROUTER reboot, it is working again.
It is just the beginning of our story. I have a second phone also same make and model. It is midnight now, some four hours later, and as usual I turn off router before sleep.
I wake up, unplug other phone (not the one from last night) and, swap out the sim card to it (was in phone durring Wi Fi problem).
Now, I switch on the phone, and it comes up with LTE cuz Im on mobile. Then I get the normal "ok" from phone message (system communicating with mobile).
Heres where it gets strange. I get the 3G on top bar. Ok this NEVER happens.
One minute later it says LTE again.
Wtf is happening.
Not mentioning in this story little invisible forces kicked my left leg open as I was waking up. Angry *****es over Hillary.
Same LTE issue here. Just contacted Google Support and rebooted to safe mode. Let see if I have the same problem again tomorrow
chadwick359 said:
https://www.reddit.com/r/GooglePixel/comments/5b6twj/pixel_xl_intermittent_cell_and_gps_signal/
https://www.reddit.com/r/GooglePixel/comments/5bhltm/issue_with_dropping_lte_service_randomly/
Hello all,
I am currently attempting to troubleshoot/corroborate apparent issues with the mobile radio. My first device took six or seven attempts to activate, and then intermittently threw a no SIM error with what looks like a radio restart (no signal on any bands, cycle between No Service/Searching 4-5 times before reconnect.)
WiFi appears to be good, I'm only experiencing these drops while connected to LTE with no graceful fallback to 3g or even 1x. Drops are happening while stationary and in motion, frequently in areas where my signal is at least decent. The threads linked above both have users who appear to be having the same problem. Particularly strange is that there dose seem to be a location component, there are two spots in particular that seem to be more likely to cause the problem (though not every time.)
I've replaced the device once already in an attempt to resolve this, and while I initially thought that the issue was resolved, I did manage to catch another drop yesterday after running tests forcing the device in to 3g-only operation (the device performed just fine before, during, and for a few minutes directly after these tests.) Of note, I haven't managed to catch a 'No SIM' message on this replacement phone. I have been running an app to notify me of signal loss today, and of course it seems to be behaving now.
If you've experienced any similar issues, please reply and let me know if you've had luck resolving.
Click to expand...
Click to collapse
I've got a Black 32GB XL on Verizon (Verizon Model) and never have this problem. Any tips on reproducing it? I'd love to help test and see what I can come up with. Only time my phone says no-sim is for like 5ish seconds after boot. And I've only once seen the phone fall to 3g in an area with known strong LTE. My previous note 7 fell off LTE pretty often. Specially when jumping between towers. But my PXL rarely (Once) does.
This has been happening to me on my pixel xl 128gb since the day I got it. I reported it to Verizon and to google. Google said bad sim. Verizon replaced my sim and it didn't change a thing. I can usually get it to reconnect if I toggle cellular data on and off. Please let me know if anyone finds a solution.
This is known as hollow bar. And it happens to certain Nougat phones in certain areas.

New Unlocked S8+ 955U service issue after flying

Recently purchased a new, unlocked S8+ and got a new SIM from Verizon. This was approximately 2 weeks ago. Zero problems up until this week. I have been on 4 flights this week - before each flight, the phone works great. When I land on the other end, Verizon LTE pops right up, varying numbers of bars as one would expect depending on arrival airport, just like it would normally when I have service and can do everything. However, nothing. No texts, no calling, no data. Tried toggling various things, resetting, nothing for a hour after that, all the while I've got 3-4-5 bars and I can see the data arrows lighting up like there is upload/download transfer.
Finally, I tried "reset network settings" as a last resort and immediately my phone works like a charm. It has happened another 3 times since - every time I have flown, with the exact same results.
All domestic flights. While I'm not a guru, I'm not a complete halfwit either - this is my 4th galaxy and it's definitely not something I'm doing or have ever had problems with before. I fly all the time and never a problem like this until this week. Checked APN, it's right. Checked software update - have most recent.
Any ideas? I'm desperate. Have searched literally everything I can think of and no one else seems to be reporting this problem, not to mention it's difficult to describe in a Google search. About at my wit's end having to re-enter wifi and passwords every day, relearn Bluetooth devices. Theres no other way to truly reset the mobile data settings and get my phone to work that I've discovered. Please, please help.
Eject SD card and remove sim, wait a min, reinsert cards. While the phone is on. Should reset just ur sim settings. Maybe

Help! Verizon Note 4 random network drop...

I apologize in advance for the long read.
I recently activated Verizon service on a Note 4 that has been sitting unused since the Note 8 came out. The Note 4 is in perfect physical condition, with no scratches on the screen or body, and has been in a protective case since new. I did replace the battery in it prior to activation, as I expect for the life to have been deteriorated.
I did a factory reset and inserted my Verizon SIM card, and it worked perfectly. I installed my everyday apps and a few games on the phone, and I used it without any issue for about a week. During that time, it did install a couple of OTA updates, but I expected that since it had been "off service" for a few years.
After that first week, I put the SIM card back in my NOTE 8 for a couple of days, after which I went back to the Note 4. Initially, 4G data and cell service worked, but within the same day I started having service drops. If I was on the phone and a call dropped, it would show an error message saying "No SIM / SIM Error".
Her is what I have attempted so far:
First, I replaced the SIM with a new one. There was difference in the frequency of the random service drop.
When that did nothing, I assumed that one of the OTA updates from the prior week had done something to modem / radio. The phone was on 6.0.1 at that time. I unlocked the bootloader and installed TWRP, and first tried downgrading to stock 5.1.1, then to a "modified 5.1.1, then to CM 13, and now Lineage 15 (frequently factory reset / cache wipe. There has not been an improvement (or reduction) to the random service drop.
Yesterday, I happened to be on My Verizon online, and I had a message showing that Verizon no long had the information on my phone (IMEI), and requesting that I open a Chat Window to update my info. At this point, the Note 4 is still running the Lineage 15.1. The Verizon team member asked me for the IMEI, and when I looked under the settings, it said "None" under IMEI. In a quick search, I found a forum on Lineage 15.1 that said turning of the screen lock and rebooting the phone will reload the SIM and IMEI info. That worked, and I was able to view the IMEI and verify connection. I explained my issue with the Verizon support, and she said everything appeared to be good on her end. Over the course of 15 minutes, we tested my connection and it worked. About 30 minutes after that, it dropped service again.
Finally, here is where it is at now:
I start with no service. If I do nothing but restart the phone, it will show LTE service for 2 or 3 seconds, then nothing. If I remove and reinstall the SIM, I will get the same 2 or 3 seconds, then nothing. If I turn Airplane Mode on and off, that does not reconnect the service. If I change the lock screen security to "None" and restart the phone, there is no service, but if I set Screen Lock to "Swipe" and restart the phone, I will have LTE service for at least 30 - 45 minutes before it drops, sometimes a few hours. When it does drop, it does not come back on it's own. The only way I have found to get it back it to "Screen Lock - None, reboot, Screen Lock - swipe, reboot".
Will replacing the modem fix the problem? Is there a specific modem that I need to match up to the ROM? Thanks!
bife2003 said:
I apologize in advance for the long read.
I recently activated Verizon service on a Note 4 that has been sitting unused since the Note 8 came out. The Note 4 is in perfect physical condition, with no scratches on the screen or body, and has been in a protective case since new. I did replace the battery in it prior to activation, as I expect for the life to have been deteriorated.
I did a factory reset and inserted my Verizon SIM card, and it worked perfectly. I installed my everyday apps and a few games on the phone, and I used it without any issue for about a week. During that time, it did install a couple of OTA updates, but I expected that since it had been "off service" for a few years.
After that first week, I put the SIM card back in my NOTE 8 for a couple of days, after which I went back to the Note 4. Initially, 4G data and cell service worked, but within the same day I started having service drops. If I was on the phone and a call dropped, it would show an error message saying "No SIM / SIM Error".
Her is what I have attempted so far:
First, I replaced the SIM with a new one. There was difference in the frequency of the random service drop.
When that did nothing, I assumed that one of the OTA updates from the prior week had done something to modem / radio. The phone was on 6.0.1 at that time. I unlocked the bootloader and installed TWRP, and first tried downgrading to stock 5.1.1, then to a "modified 5.1.1, then to CM 13, and now Lineage 15 (frequently factory reset / cache wipe. There has not been an improvement (or reduction) to the random service drop.
Yesterday, I happened to be on My Verizon online, and I had a message showing that Verizon no long had the information on my phone (IMEI), and requesting that I open a Chat Window to update my info. At this point, the Note 4 is still running the Lineage 15.1. The Verizon team member asked me for the IMEI, and when I looked under the settings, it said "None" under IMEI. In a quick search, I found a forum on Lineage 15.1 that said turning of the screen lock and rebooting the phone will reload the SIM and IMEI info. That worked, and I was able to view the IMEI and verify connection. I explained my issue with the Verizon support, and she said everything appeared to be good on her end. Over the course of 15 minutes, we tested my connection and it worked. About 30 minutes after that, it dropped service again.
Finally, here is where it is at now:
I start with no service. If I do nothing but restart the phone, it will show LTE service for 2 or 3 seconds, then nothing. If I remove and reinstall the SIM, I will get the same 2 or 3 seconds, then nothing. If I turn Airplane Mode on and off, that does not reconnect the service. If I change the lock screen security to "None" and restart the phone, there is no service, but if I set Screen Lock to "Swipe" and restart the phone, I will have LTE service for at least 30 - 45 minutes before it drops, sometimes a few hours. When it does drop, it does not come back on it's own. The only way I have found to get it back it to "Screen Lock - None, reboot, Screen Lock - swipe, reboot".
Will replacing the modem fix the problem? Is there a specific modem that I need to match up to the ROM? Thanks!
Click to expand...
Click to collapse
I think you might be dealing with 2 separate issues. I'm kind of guessing about the first issue but the second is a common problem.
I think the original problem is that your sim card is not making a good contact in the sim slot. You could try putting a think piece of cardboard or something that will press the sim card to the sim slot contacts (maybe check to make sure that there isn't any dirt on the contacts but from the sound of it I'm guessing your phone is pretty clean).
The second problem is that all of the aosp roms have varying degrees of signal loss that occurs. Some people have a lot and some not as much, but everyone is affected in some way with what people have been referring to as "sim death".
My suggestion would be to run a stock or modified stock rom until you get your sim problem straightened out and then if you still want to switch to an aosp rom then at least you'll know that any further problems are just the normal sim death that occurs from time to time with those types of roms.
If you've already updated your bootloader to a 6.0.1 version you can flash the modified stock rom that I put together. I haven't had any signal/sim issues at all with that and no reports of it. Like I mentioned before though, the only caveat is that it needs to be on a bootloader that is at least CPD1 or newer. If it's not then your wifi won't work.
Rom link If you're interested.
kevintm78 said:
I think you might be dealing with 2 separate issues. I'm kind of guessing about the first issue but the second is a common problem.
I think the original problem is that your sim card is not making a good contact in the sim slot. You could try putting a think piece of cardboard or something that will press the sim card to the sim slot contacts (maybe check to make sure that there isn't any dirt on the contacts but from the sound of it I'm guessing your phone is pretty clean).
The second problem is that all of the aosp roms have varying degrees of signal loss that occurs. Some people have a lot and some not as much, but everyone is affected in some way with what people have been referring to as "sim death".
My suggestion would be to run a stock or modified stock rom until you get your sim problem straightened out and then if you still want to switch to an aosp rom then at least you'll know that any further problems are just the normal sim death that occurs from time to time with those types of roms.
If you've already updated your bootloader to a 6.0.1 version you can flash the modified stock rom that I put together. I haven't had any signal/sim issues at all with that and no reports of it. Like I mentioned before though, the only caveat is that it needs to be on a bootloader that is at least CPD1 or newer. If it's not then your wifi won't work.
Rom link If you're interested.
Click to expand...
Click to collapse
Thank you for the reply. I think that you may be onto something with both issues. After posting this question today, I did examine the SIM slot, and although all of the pins looked good, and no dust or debris was visible, the metal guide over the SIM did feel slightly loose from the card. I did put in a thin shim, and the significantly improved the time that the phone stays connected. If that was a true issue, along with the possibility of the ROM causing a separate cause, I am absolutely interested on going back to a stock (or modified stock) ROM. The only reason that I did what I did was an attempt to fix the connectivity issue.
Thanks for your help. I will give your ROM a try and let you know how it works.

General connectivity issues

Hey folks!
I just picked up the BS3 after being generally disappointed for most of a year with the Razer Phone 2. I got the EU version (I guess?) and have been having general issues with the wireless.
Periodically, almost the entire suite of wireless connectivity just drops. My WearOS watch (Ticwatch Pro 2020) will disconnect, and the custom watchface I use via Watchfaces disappears. Wifi usually keeps working so I may not notice the drop right away, but if I'm on my phone's cellular connection, nothing goes through even though it shows signal and LTE. In my car on my way home from work this morning I was on the phone with my captain, and the bluetooth connection to my car started cutting in and out, to the point that I had to turn bluetooth off to finish the call. There was no issue up to that point, while driving and listening to Audible.
I am suspecting/hoping it was user error in setting the device up. I backed up my RP2 to Google Drive, because I didn't want to lose my apps/data (I was mostly hoping my Swype settings and game logins would transfer over, since Swype died and I'm being a luddite, and the games require the hassle of 'transfer IDs') and have my text messages transfer over easily. I think it also possibly transferred the core device stuff like cellular and bluetooth settings as well, though am not sure.
Turning airplane mode on and off seems to 'reset' things and it'll reconnect to stuff, for a while again at least. I noticed I am somehow still getting at least some push notifications on my watch even though it shows as disconnected. I am a firefighter, on AT&T's Firstnet, so am also not sure if maybe the Firstnet bands might be being finnicky with the BS3.
Thanks ahead of time for any help and suggestions!
ETA: I also get the "Xiaomi SIM activation failed" alert every time I restart the phone, and sometimes after reboot the keyboard doesn't load. ? I get the feeling ill need to reflash again, but knowing where I went wrong first would help! Also curious if there is a stock Android ROM because this JoyUI seems a hassle, and I just don't want all the Xiaomi stuff.

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