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Here is my story hopefully this makes its rounds on the internet. No company should EVER treat its customers this way...
I attempted to cancel my order using the cancel button on my order page and was told that I needed to contact the Google Play Help Center.
I called the Help Center and told the customer service representative that I wanted to cancel my order. The woman who answered the phone told me that she was unable to cancel my order as it had already been processed - even though the watches are not scheduled to leave the warehouse until 9/19. I asked to speak to her supervisor.
The customer service supervisor got on the phone and told me that they could not cancel my order as it had already been processed and the order was sent to the warehouse. I reminded him that my order was not even going to ship for another 7 days and therefore he should be able to cancel the order. He told me he was unable to do that. He told me I had to wait until the watches shipped, then refuse the package and AFTER they receive it back, I would be credited the $512. He also informed me that once it left Google, it could take 10 days for me to receive it, refuse it, and then another 10 days to send it back. That is a total of 27 days. I asked to speak to his supervisor and he refused. I asked for his name and at first, he did not want to give it to me. When I pressed him, he told me "David". I asked for his last name and he refused. I asked for an employee number or some other identifier that I could use when writing a letter. He again refused to give me anything. He told me my only option was to wait and refuse the package. He told me that the "leaves the warehouse" date on my order was a "no later than date" and that it could leave sooner. I asked him to tell me exactly what day my order was scheduled to ship - since it had already been processed and sent to the warehouse. David told me that he couldn't give me that information because "IT WAS BACKORDERED"! THEY DID NOT HAVE THE WATCH IN STOCK! They couldn't cancel an order on a watch they didn't physically have-I had to wait until they received a shipment, processed it, shipped it to me, and then refuse it and return it!! I told him that this was absolutely ridiculous and I wanted to speak to his supervisor. He told me he "just remembered" he could cancel an order if it wasn't in stock and he put me on hold. When he came back he told me he would transfer me to shipping and returns and Cassandra would help me. He transferred the call and told me she would be able to help me.
Cassandra told me that she was unable to cancel my order and that I would have to wait for it to arrive, refuse shipment, and allow it to be sent back. I told her that was unacceptable and I wanted to speak to her supervisor, she refused. She then informed me that I had ONE HOUR after placing my order in which to cancel it! ONE HOUR! I told her that was ridiculous and she told me that was their policy. I asked her why there is a cancel button attached to my order if I am not able to cancel it after one hour. She told me she couldn't answer that. I again told her that I should be able to cancel the order when the item is backordered. She told me she didn't know if the watches were backordered and so I asked her to transfer me to the warehouse where I could speak to someone who knew the current stock status. She told me that they don't have a phone in the warehouse!!!! I again asked for her supervisor and she refused. She said "I will pass on your feedback when we discuss customer feedback issues." I said that was unacceptable and she asked if she could help me with anything else. I told her she hasn't helped me at all. She said: "I'll pass on your feedback". End of conversation.
Wow! I didn't expect that from Google Play costumerservice! Like you said that's just ridiculous!! They should easily canceled it
Skickat från min LG-D802 med Tapatalk 4
Just went through the same damn thing....
It clearly says on their website that you can cancel as long as it hasnt shipped.
This is complete BULL****! Outright customer deception.
I had a terrible experience purchasing the first nexus 7 from google play. My unit was defective and getting a hold of someone was impossible. They had the balls to remove their contact phone number when tons of people started having issues with their devices and orders. Luckily some websites made a screenshot of their support page that still had their phone number listed. Even with the phone number I was not really being helped. Lots of run arounds and "I can't do that". That experience has left an extremely bitter taste in my mouth from ever ordering any kind of hardware from google play. I think they have gotten better since then but I have no interest in testing that out first hand.
really wow screw them see if you can file a chargeback or something
You got a bad CS rep and manager. Did you try calling back and another time? Every company has it's bad apples.
Sent from my LG-D851 using Tapatalk
I was able to simply go to my google play account and cancel the order.
"Cancel or change your order. Please note that changes may not be possible after the first hour."
You get than in their email from google right away.
Dispute the charge with your credit card company.
nazforex said:
Dispute the charge with your credit card company.
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^^ THIS!! Call your Bank or Credit company and explain to them that you have not receive the item, it is out of stock for an undetermined amount of time, and that they will not Cancel/refund you. Your Bank/Credit company will handle it from there. Once you Get your Money Refunded from your Bank/Credit company then File a Complaint with BBB and send an email to every Google Play's CS email you can find online with your BBB complaint/file number and story about "David". Mention that you would like them to contact you ASAP and watch the magic happen after that!
AmirAli44 said:
Wow! I didn't expect that from Google Play costumerservice! Like you said that's just ridiculous!! They should easily canceled it
Skickat från min LG-D802 med Tapatalk 4
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Sounds about status quo for Google. That particular NSA front is pretty bad at customer service.
Thank you, I won't buy any hardware from Google play after reading this!
I remember my Nexus 4 being delayed on the google play store...and then when it actually shipped I paid for the 2 day shipping but it took 4 business days to arrive. I contacted google support to at least get a shipping refund or credit, but they offered nothing except for an apology. Wouldn't use them again!
I ordered the G watch on release but canceled it within 10 minutes and had no problem.
All of you that say you'll never buy from the play store again must not use nexus devices.
Thanks God I have chosen Amazon to pre-order the EU version.
They are light-years forward when we talk about customer service!
Looks like my order shipped last night 2:30am eastern time!
Sent from my HTC One using Tapatalk
NaterTots said:
I ordered the G watch on release but canceled it within 10 minutes and had no problem.
All of you that say you'll never buy from the play store again must not use nexus devices.
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Oh shoot, I forgot about the Nexus!
I haven't bought one yet, but I've been thinking about it.
Cr4z33 said:
Thanks God I have chosen Amazon to pre-order the EU version.
They are light-years forward when we talk about customer service!
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One question to the mods... what happened to the last part of my post??
What was wrong with
And btw shame on you Google!
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??
Sent from my Samsung Galaxy Tab Pro 10.1
Cr4z33 said:
One question to the mods... what happened to the last part of my post??
What was wrong with
??
Sent from my Samsung Galaxy Tab Pro 10.1
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I don't think anybody would have deleted "Shame on Google"...
Damm
Recently, I called customer service twice needing support with my 360.
Both times, I spoke to custumer reps with very thick Hispanic accent. Both reps spoke broken English and not very professional. I had difficult understanding them, and vice versa.
Anyone had similar poor experiences?
Their live chat on the support website works great... and I bet you can't tell accents by people's typing too lol
knite75 said:
Recently, I called customer service twice needing support with my 360.
Both times, I spoke to custumer reps with very thick Hispanic accent. Both reps spoke broken English and not very professional. I had difficult understanding them, and vice versa.
Anyone had similar poor experiences?
Click to expand...
Click to collapse
As someone who had to ask for an RMA because of a dead watch, they spelt my name horribly wrong, and did not ask to spell it back to me to confirm. They only way I know that they spelled it wrong was that when the replacement package got here, my name was backwards (last name first) and horribly misspelled. I think the quality of the telephone line has more to do with this than race, as I was often left trying to guess what they had said to me because the call audio kept going in and out.
The customer service in general was pretty bad, with me being left on hold for about 15 minutes and then picked up by someone who wasn't the same gender or nationality picking up the line.
v3ngence said:
Their live chat on the support website works great... and I bet you can't tell accents by people's typing too lol
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I was told when I tried to do this because I was fed up with the phone support they told me that the online chat wasn't available yet (2014-09-27ish) and that I had to call to get service.
I honestly think that their customer service is much worse now that they have gone to Lenovo.
I had to call them because my cracked back(pebble steel) and it was a pain. Chat cannot do exchange and returns.
My experience was horrible! My replacement watch was lost on Wednesday. FedEx was showing "Left at front door. Package delivered to recipient address - release authorized" The box was not found by the door.
I had to open a case with Fedex and called Motorola and give them the case number. I was transferred 3-4 times and talked to couple people...finally guy name Jose was able to send me new one and right now its showing "On FedEx vehicle for delivery". I also called to change Motorola last night to address the to my office but they said the order was sent to warehouse and its not possible to change the address.
I do not want to offend anyone but I had difficult understanding each reps and it was hard.
YMMV.
I spoke to two people, both of which spoke clear english and were totally understandable.
Then again, both of them also claimed to cancel my order, and it shipped out anyway.
So I'd say on the whole Motorola support SUCKS.
- Frank
I ordered a 360 once it got back in stock, then second guessed my purchase.
I decided I would cancel the order, so I tried to find a way to cancel on their site, there was no way. I then tried to wait for a live chat twice, both times I had to wait 40 minutes before it crapped out on me. It offered to let me email them, so I did, giving them all my order information and requesting a cancellation.
I didn't hear back for days, so I called them up, they said they would push through the cancellation, they didn't. I then got an email back from the email I sent them, they said they are still working on it. A few days later I see the charge hit my card, so I call them up, they assure me that they are going to cancel the order and I told them that is what they said last time.
I get an email back saying to call their line (of course not providing me with a phone number) because they cannot cancel the order.
Two days later the watch arrives.
Fortunately I like the watch but their customer services is the epitome of disorganized and utterly inept. Multiple phone calls, emails, etc. and they cannot do something as incredibly basic as cancelling an order.
ChodTheWacko said:
So I'd say on the whole Motorola support SUCKS.
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Pretty much sums up my experience so far!
Motorola customer support has gone into the toilet so fast it's stunning. I'm currently in the middle of a 90 minute (So far) phone hold trying to get a return label that I've already requested and been promised TWICE.
Phone support has moved from the US to somewhere else, simple requests are not understood or acted on, and I get transfered around to get the most basic things done.
It's honestly become as bad as trying to cancel Sirius radio, which anyone who has been through knows is the lowest form of customer support. A stark contrast from last winter when they did a rush build and overnight shipped my fiancee's Moto X to get it to me by Christmas *without being asked to do so*.
Meet the "New, New Motorola". Not to be confused with the "New, Old Motorola".
Did you guys ever try the live chat?
https://motorola-global-portal.custhelp.com/app/mcp/service/p/2815,9141
Worked great for me!
*delete*
I use to not deal with any company that had their support based overseas. Unfortunately today that is getting harder and harder to find. Taking jobs out of America because they don't want to pay a decent wage, and dealing with "scripted" responses to technical issues is not a way to run a company IMO.
I called customer care today to ask, when I can expect the moto 360 to be back in stock, as it was out of stock, he said I can buy it from ebay as he saw its available on ebay but a bit expensive from store... lol
Moto support, in my opinion used to be pretty great before the lenovo deal was announced. I had the front facing camera delamination issues with my Moto X, 3 different times, on 3 different phones. The first time I called, they sent me a code for a new moto x, and a free portable charger. The second time, I just sent them an email, and the next day they sent me a code for a new moto x again. The third time however, which was about a month ago, I sent an email first, and got no response. Then I tried the chat thing, and sat in a queue for 30 minutes, and then when I was number 1, it told me no one was available and disconnected me. I sent another email to their automated support and still got no response. I finally found a different email address on their facebook for support, which seems to goto American employees. I sent an email to that address, the next day a rep called me, and I had a new phone on the way to me. If you are having customer support issues don't give up just yet. Try contacting them here: [email protected]
I'm from Australia.. I registered my device on the Samsung website but never got the 50% off.. was going to get the keyboard, is this offer US only? Cheers
I've heard of the %50 deal to, so I tried to sign up and register my devices (Tab S, Note 4 x 2) and couldn't for the life of me get them registered. It kept trying to start an account for servicing, I don't need a service, and I just gave up.
Can you tell me how you registered pls ?
Got my 10.5 registered after talking to a customer service rep. on chat. I previously had a 8.4 but returned that one. I got a 50% discount on both, but only used the one for the last tablet, my 10.5. I did order the keyboard case at half price which is about $79.
Unfortunately, I got a notice the other day that the keyboard case is on backorder. Don't know when I'll get it now.
I'm sorry but I don't know if this offer only applies to USA purchases but I'd get on-line and do a chat to confirm that you can use it from Australia.
Could someone please reply with the link that explains the 50% discount and how to get it. Thanks
http://www.samsung.com/us/support/register/product
Must be Signed in.
Don't forget that to use discount codes on Samsung, you must also be Signed In at the time with your account information, or the code will not work.
I really think it only applies to the US. I've been wanting a discount on the keyboard so I could purchase one already but it looks like they don't have the keyboard here in the Philippines but I'm gonna need to ask them and find help.
Sent from my SM-T805
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
Costco is not giving loaner phones.
ikarma said:
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
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Hey bro, sorry to hear about your misfortune. Sucks that everyone is getting yanked around with nobody from Verizon or Samsung being on the same page. It's irritating and super frustrating to waste your time going down there to be turned down for a loaner when that's what is strongly recommended. I was irritated by the lack of real detail and guidance from the start of all this. I contacted Tami Erwins office, the Executive VP of Verizon Wireless. They still had no real guidance for any of my questions (sad they can't even offer more assistance) but maybe if you have time and want to contact them, maybe they can provide you even more assistance then they did me or at least maybe it will force them to get their asses in gear if more people contact them.
http://www.verizon.com/about/our-company/executive-bios/tami-erwin
There is a contact link to submit your grief / suggestions. Hope this helps in some way. I'm sticking with my Note7 till they get the new batch in.
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
ikarma said:
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
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Haha good question, would be nice if you could! I haven't had a chance to call yet, but here's the executive number for Verizon Wireless too, if you wanna call.
18004356622
Got a canned email from that one executive saying someone will be in contact with me soon.
ikarma said:
Got a canned email from that one executive saying someone will be in contact with me soon.
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Yup! I got that too, I was contacted within one business day later (2 days ago now) and it was a member of Tami Erwin's team to "handle" my matter for her. Yet....nothing was handled, I wasn't offered any real answers for my 7 or so questions, I just kept being told that they aren't sure when new batch Note7's would be in. I asked questions like would there be a 'line' of sorts to get in for those who wanted a new Note7. I asked if the Note7 would be put on sale to the the public as well as for those who want to exchange or if first they will hold back all new Note7's specifically for the recall and exchange then once we are all taken care of, then put the Note7 on sale to the public. I asked a few more questions and none of them were really answered, it's been frustrating to not get any answers.
I am still on the phone with an agent and she spoke with her supervisor and she is telling me that I can go into the verizon store and exchange the phone for any phone and then when the new Note 7s come in I can do another exchange. She is telling me it won't affect my BOGO rebate..... I don't know if I trust that. I stand to lose $672.
Just got off phone with rep. She said that she noted my account to allow an exchange and then another exchange when new Note 7 comes out. She said I would have to do this at Costco though. She also said this would not affect my rebate. However the guy at Costco said this would kill my rebate. But she noted my account so I hope it sticks, getting on chat support with rebate center now.
What a cluster F for everyone involved.
Just got off phone with rebate center and he verified (through earlier meeting with his supervisor this morning) that the rebates will still be honored if you use a loaner phone temporarily.
So, off to convince Costco to loan me a phone. Which should I try out?
Ha! Costco said they got an email on how to handle loaner phones. Dial 611 on your verizon phone, tell them you have a Note 7 and need a loaner phone and they will overnight you one. Trying now, will report.
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
whoofit said:
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
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The Costco Kiosk is an independent company and doesn't follow Verizons policy. I could lose the BOGO if they switch to another phone.. Anyway, Costco had no clue what to do and they are gonna call me tomorrow. I have Verizons ear on twitter right now. DMing them at the moment.
I want Verizon to handle the whole thing and to accelerate my rebate so I don't have to worry about losing it.
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
whoofit said:
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
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Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
ikarma said:
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
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The BOGO deal links the two phones together so yes, it would seem you can, unless you bought them on a 2 year service contract. That contract is separate from the devices, or device contract.
A cancellation fee on the service contract probably would be needed if you signed one. The network is not exploding, just the phones...
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Also, I had to get past the initial sales person and to the manager for a "loaner" to be made available to me. The salesperson claimed I should shut the phone off and activate another phone in the meantime. I claimed I had a Chat message with Verizon Online that offered a "loaner" and I had no other phone to use as I traded in my old one. Only then was the "loaner" made available to me.
And only at the very end of the process was the $25 store credit made available to me after I asked. The salesperson needed to confer with the manager on this as well.
So a note of caution to you all. Get to the manager and get assurances because some of the sales staff are way in the dark.... So far in the dark that my "salesperson" didn't even know the Note7 had an Edged screen.....LOL
---------- Post added at 02:07 PM ---------- Previous post was at 01:55 PM ----------
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Not sure how my last post quoted you but anyways...
It s best to wait for the Note7 to be available so there is a clear path to another Note7. You will have legal standing to fight them if they refuse the BOGO to you. Small claims court is free to you and you would certainly win.
See, you did not purchase a Device ID, you purchased a defective device so it will not matter if the Device ID is the same as long as you go with another Note7 replacement. This is pretty simple stuff really. I would not worry except while charging in the meantime of course.
Wow! I just called Verizon about my Note 7 that I purchased on line through my business account, and they really offered no loaner. They said that I was free to activate one of my older phones that I previously had on the line. When I said that was not possible, I was told that if I noticed no overheating on my Note 7, I could keep using it and just call them back if I ever did notice any overheating, and they would then let me swap it for another Galaxy phone. I am very surprised that they are not being more proactive on this.
I sat on hold for 35 minutes last night before I gave up and again 15 minutes just now. I can't even get a live person on their website chat, only the automated BS.
Sent from my SM-N930V using Tapatalk
hello pre-ordered the ultra from Sprint and I just received it today and I was wondering how to get my $200 in Samsung shop credit?
juggamonkey said:
hello pre-ordered the ultra from Sprint and I just received it today and I was wondering how to get my $200 in Samsung shop credit?
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You should be able to open the shop Samsung app. If it doesn't work, wait until the official release and if it still doesn't work contact Samsung.
_Dennis_ said:
You should be able to open the shop Samsung app. If it doesn't work, wait until the official release and if it still doesn't work contact Samsung.
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registering starts on march 4th
Ok thank you all
Just spoke with Samsung and they said to try again on March 4th.
In my experience when placing the order on Samsung's website, the credit isn't something they give you, rather you spend it as you place your order. Anything you didn't add is essentially lost as it's a one time deal. That's what I was told. I was pretty upset because I thought with after getting the Galaxy Buds+ I would save $50 after the case I wanted was restocked. I ended up disputing the credit loss and they emailed me a promo code with the remaining $50 which was nice. Problem resolved!
coldcrush390 said:
In my experience when placing the order on Samsung's website, the credit isn't something they give you, rather you spend it as you place your order. Anything you didn't add is essentially lost as it's a one time deal. That's what I was told. I was pretty upset because I thought with after getting the Galaxy Buds+ I would save $50 after the case I wanted was restocked. I ended up disputing the credit loss and they emailed me a promo code with the remaining $50 which was nice. Problem resolved!
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I read their terms and it says, if you don't use any of the credit, you'll get it emailed to you 15 days after delivery of your phone. If you used only a partial, you'll lose whatever's remaining. Glad Samsung sent you a promo code for that $50. They sent me one for $70 because they kept canceling my order.
I chatted with Samsung today informimg that I received my pre-ordered Ultra from T-mobile yesterday and I wanted to know how to claim my $200 store credit.
They informed that the promotion starts on 03/05 and to check the inbox in the Shop Samsung app and the instructions will be there on how to get the $200 credit which involves uploading my receipt in which they will then verify.
Attached are my chat logs for reference
The credit is active on Shop now, but mine did not work the first time. I contacted Samsung and they said that the servers are overwhelmed right now. They also recommended that I uninstall and reinstall the app and to try again. It worked okay that time and I was able to complete the registration process for the credit. Now it's just pending approval.
I did mine first thing last night at like 11pm central time. Went through fine on the samsung app. It now says pending approval. Think this is kind of a stupid process. They should have supplied codes with the phone or have a way to auto validate. Its been close to 12 hours now and is still pending approval. I chatted with samsung last night and they said it can take anywhere from 4-6 weeks for you to get your credit after approval. Hope the guy was an idiot and that actually isnt the case..... all this for buds+....
bwachtel said:
I did mine first thing last night at like 11pm central time. Went through fine on the samsung app. It now says pending approval. Think this is kind of a stupid process. They should have supplied codes with the phone or have a way to auto validate. Its been close to 12 hours now and is still pending approval. I chatted with samsung last night and they said it can take anywhere from 4-6 weeks for you to get your credit after approval. Hope the guy was an idiot and that actually isnt the case..... all this for buds+....
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Click to collapse
So i contacted the chat again and the support guy wasn't much help, but almost right on the 12 hour mark, just got a notification that is has been approved. Now it says "Congratulations! Your submission has been approved." and then below it says "Your Samsung credit will be delivered soon. Your Samsung credit will be delivered in approximately 4-6 weeks" fml.....
I submitted mine, says currently under review. I had to submit proof of purchase, did anyone else?
Worked for me. Got almost instant approval and no proof of purchase.
joe12401 said:
I submitted mine, says currently under review. I had to submit proof of purchase, did anyone else?
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yeah, every one has to. I think its to see the date of purchase to prove you pre-ordered it. Which i get, but its still stupid since the phone isnt even on shelves yet. so yes, we obviously pre-ordered it...
bwachtel said:
I did mine first thing last night at like 11pm central time. Went through fine on the samsung app. It now says pending approval. Think this is kind of a stupid process. They should have supplied codes with the phone or have a way to auto validate. Its been close to 12 hours now and is still pending approval. I chatted with samsung last night and they said it can take anywhere from 4-6 weeks for you to get your credit after approval. Hope the guy was an idiot and that actually isnt the case..... all this for buds+....
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The way to auto validate is buying it from Samsung directly.
I love when people get bonuses and they complain that it's not instant.
_Dennis_ said:
The way to auto validate is buying it from Samsung directly.
I love when people get bonuses and they complain that it's not instant.
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It is a "Bonus" , but i purchased the phone with the knowledge this $200 credit comes with the phone. It was apart of my decision in buying the phone. A true bonus is something you didnt expect in my opinion. So yes, i am perturbed about their process for claiming the reward. I registered for the credit within the hour of it going live and am still waiting for the email with the credit code. In my personal opinion, this is a bit ridiculous and the conspiracy theorist in me wonders if this is by design to make you buy from samsung direct in the future.
bwachtel said:
It is a "Bonus" , but i purchased the phone with the knowledge this $200 credit comes with the phone. It was apart of my decision in buying the phone. A true bonus is something you didnt expect in my opinion. So yes, i am perturbed about their process for claiming the reward. I registered for the credit within the hour of it going live and am still waiting for the email with the credit code. In my personal opinion, this is a bit ridiculous and the conspiracy theorist in me wonders if this is by design to make you buy from samsung direct in the future.
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the approval was instant for me (like couple hours). the credit will take some time because its not just 1 or 2 people getting it.
this was simlar to my note 9 preorder promotion, when i got the free akg headphones. the approval took longer than this one (about a week).
the headphones got delivered in about 3 weeks.
just be patient. its not a life or death situation
bwachtel said:
It is a "Bonus" , but i purchased the phone with the knowledge this $200 credit comes with the phone. It was apart of my decision in buying the phone. A true bonus is something you didnt expect in my opinion. So yes, i am perturbed about their process for claiming the reward. I registered for the credit within the hour of it going live and am still waiting for the email with the credit code. In my personal opinion, this is a bit ridiculous and the conspiracy theorist in me wonders if this is by design to make you buy from samsung direct in the future.
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Samsung doesn't care where you buy the phone, they make money either way. What they don't want is you buying the phone and returning it yet so getting the bonus. If you buy it from them, and you don't return the bonus items, they just reduce your refund. If you buy it from Verizon and claim the bonus, it's harder to get their money back if you return the phone.
I plan on getting a couple of 45 watt chargers, but that's only half of the credit. What are you guys planning on getting?
Wadech said:
I plan on getting a couple of 45 watt chargers, but that's only half of the credit. What are you guys planning on getting?
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im getting black (assuming they stay in stock by the time i get the credit) buds+ and the 45w charger for work. My charger at work is so old that it cant charge while screen is on, only keep it from depleting.