Moto z2 play wifi issue - Moto Z2 Play Questions & Answers

Hello, I have 2 Moto z2 play XT1710-07, one of them I've never "messed with", just OTA updates, the other one I unlocked, locked, etc,
Both have IMEI and are on Stock Pie PPS29.133-30 and both of them suffer from wifi drops when the screen is off / slow connection after some time.
I'd like to solve this, maybe downgrade to OREO or go to a NON-STOCK, or some other solution, whichever is easier.
Can anyone give me a hand please? Thanks guys!
PS: I have already tried factory reset, and also the "shut down wifi & bt search" solution, no go. (sorry if not the right words - Brazilian user)

Up, help please!

No one? ?

I don't have enough information to diagnose your problem. You should use the device help and see if there are any issues with your Wireless Lan adapter that way. Then you might want to see if the issue with the disconnects occurs while your phone is in Safe Mode. Then you also might want to enable Wi-FI Verbose Logging in the developer's options so you can get information about your WiFi connection. Which WiFI band are you connecting to? 2.4Ghz or 5Ghz? You could make sure that the developer option Mobile Data always active is turned off and then turn off mobile data to only connect via WiFi. You could disable all battery savers so that when the screen is turned off it doesn't shut off anything else. That's just some of the things you can try but it could be any number of things which causes the issue you have.

kingstu said:
I don't have enough information to diagnose your problem. You should use the device help and see if there are any issues with your Wireless Lan adapter that way. Then you might want to see if the issue with the disconnects occurs while your phone is in Safe Mode. Then you also might want to enable Wi-FI Verbose Logging in the developer's options so you can get information about your WiFi connection. Which WiFI band are you connecting to? 2.4Ghz or 5Ghz? You could make sure that the developer option Mobile Data always active is turned off and then turn off mobile data to only connect via WiFi. You could disable all battery savers so that when the screen is turned off it doesn't shut off anything else. That's just some of the things you can try but it could be any number of things which causes the issue you have.
Click to expand...
Click to collapse
Thanks man! This is a VERY common issue on this Brazilian version, there is a GIANT topic on the official lenovo PT Forum, it's a major problem. I guess i'll have to go the a custom rom.

Related

WiFi not auto connecting

My Note II is not automatically connecting to my home network. Instead, it just tells me there is a network available and I have to manually connect it through the notification. On my Infuse, after first connection there was an option to have it auto connect every time after that, but the Note II apparently does not have an option to turn it on and off. I'm guessing it's just supposed to do it automatically no matter what? I've hit forget and re-entered the password in hopes that would help, but I still the same problem.
This is on a stock phone, btw.
Maybe it's a problem with the router. Try resetting it also.
Sent From Samsung's Galaxy Note II Using Internet
WiFi not auto-connecting (side-question: why would you NOT want to auto-connect?)
This is a huge problem for me as well, both at home and at work. It should be noted that my other devices (mostly iOS) don't have this issue so I'm not entirely convinced it's an issue at the router. If it IS an issue at the router what might it be? Maybe switching to a different channel would help? I'll certainly give it a shot.
I'm about to have a new router at home and will report back if that makes any difference.
(On a side note --> Strangely some of my searches have led to people asking about the opposite - I might be missing something but why would you WANT your WiFi NOT to connect or turn on? With a good connection available, shouldn't everyone want to connect? Saves battery and 4G data. I'm sincerely curious so if you know please do respond to this question as well. Maybe it has to do with privacy or battery life given an unstable connection or something.)
I got the same problem.
It started when I changed the wifi router (from Fritz!box to PKN Experia V8)
Now many times the device does not connect, but uses cell phone connection (meaning it uses the resources I pay for instead of my 'free' home wifi)
So, anyone who knows the solution, please tell me. I can only use Tasker to try to reconnect automatically, but it should not be needed!

[Q] Wireless Issues with Note 4

Has anyone experienced issues with Wireless?
I will be connected to a wireless network, can disconnect and reconnect just fine, everything seems to be working, but if I open an app that is trying to load data, it does nothing, as thought I have no connection. I have tried turning it off and on, forgetting the network(s) and reconnecting and the only thing that ever fixes the issue is a restart of the phone. Once I restart it will work just fine until the next "blip" in the radio.
Thanks in advance,
Zach
Yep, I have this issue but only when connected to my WiFi extender. Connecting to the main router works fine.
Just to add info, I connect to a Samsung Verizon Extender every day since owning the Note 4 and have no issues.
I also have never had any issues like the OP mentioned. I would start looking at apps you have installed.
Remove and test and so on. I did a quick search and did not find this to be any known issue.
rusty.gh said:
Just to add info, I connect to a Samsung Verizon Extender every day since owning the Note 4 and have no issues.
I also have never had any issues like the OP mentioned. I would start looking at apps you have installed.
Remove and test and so on. I did a quick search and did not find this to be any known issue.
Click to expand...
Click to collapse
My issue exist on both me and my wife's note 4. Both exhibited this issue from the initial setup. It's unfortunate and annoying. If it weren't for the camera and s-pen I would've already gone back to my M8.
mlin said:
My issue exist on both me and my wife's note 4. Both exhibited this issue from the initial setup. It's unfortunate and annoying. If it weren't for the camera and s-pen I would've already gone back to my M8.
Click to expand...
Click to collapse
I found this, maybe it will work, sorry you are having troubles.
Problem: Wi-Fi connection
Every time a new smartphone is released there are a lot of reports about problems with connecting to Wi-Fi networks or maintaining good Wi-Fi speeds. Here’s what to try if it happens to you:
Potential solutions:
Try turning your Note 4 and your router off for a couple of minutes. Now turn them on again and retry the connection.
Take a look in Settings > Power saving and make sure that low battery life isn’t restricting your Wi-Fi.
Try forgetting the connection, choose your router in Settings > Wi-Fi and Forget. Enter the details again.
Try the free Wi-Fi Analyzer app and see if the channel you’re using is crowded. Change to another channel if it is.
Take a look at the settings on your router. Make sure that MAC filtering isn’t on, or add your Note 4’s MAC address, which you’ll find in Wi-Fi > Settings > Advanced.
Make sure that your router firmware is fully up to date.
Read more: http://www.digitaltrends.com/mobile/galaxy-note-4-problems/11/#ixzz3LKnOnxM8
Follow us: @digitaltrends on Twitter | digitaltrendsftw on Facebook
None of these work. Restarting the phone always works.
rusty.gh said:
I found this, maybe it will work, sorry you are having troubles.
Problem: Wi-Fi connection
Every time a new smartphone is released there are a lot of reports about problems with connecting to Wi-Fi networks or maintaining good Wi-Fi speeds. Here’s what to try if it happens to you:
Potential solutions:
Try turning your Note 4 and your router off for a couple of minutes. Now turn them on again and retry the connection.
Take a look in Settings > Power saving and make sure that low battery life isn’t restricting your Wi-Fi.
Try forgetting the connection, choose your router in Settings > Wi-Fi and Forget. Enter the details again.
Try the free Wi-Fi Analyzer app and see if the channel you’re using is crowded. Change to another channel if it is.
Take a look at the settings on your router. Make sure that MAC filtering isn’t on, or add your Note 4’s MAC address, which you’ll find in Wi-Fi > Settings > Advanced.
Make sure that your router firmware is fully up to date.
Read more: http://www.digitaltrends.com/mobile/galaxy-note-4-problems/11/#ixzz3LKnOnxM8
Follow us: @digitaltrends on Twitter | digitaltrendsftw on Facebook
Click to expand...
Click to collapse
Thanks. Funny you should post this, I read it right after I posted here and was planning to check out the MAC filtering when I get home. Weird thing is this: My phone connects to the main router fine, with zero issues of any kind. We have a WiFi-extender by NetGear. My phone will connect to it, but will not exchange any data. My computers, HTC One, and my wife's old S5 all connected to the extender fine. Now, neither of our N4's will properly connect to it. It certainly doesn't seem like an issue with the extender, but that's not to say it isn't possible, and I sure hope that it is and not an inherent problem with the phone. Will try some troubleshooting tonight and report back.
I've run into an issue with the wifi since getting my Note 4 last Friday. The problem I am having is it will connect to my wifi network without any issues, but after a while (it could be 2~8 hours) my note4 will lose it's connection to the wifi router and not be able re-connect until I reboot the phone. I have a dual band ASUS router with the latest firmware, when the note4 craps on itself with the wifi, the wirelessG connection will keep asking for the password and come up with "authentication error" and the wirelessN connection will come up with "unable to obtain ip address"
When the note 4 has this issue, my router log shows "Dec 9 16:54:28 kernel: eth1: received packet with own address as source address", checking further into the logs on the router, this didn't start popping up until I got the note 4. I am hoping it is a software issue, Verizon did however confirm that there is an update coming out the the next few days to address a wifi performance issue...
I have other wireless devices that use both wireless G & N and don't have any issues, i've rebooted the router a few times even though that is not the problem. I even hooked up a different router to see if that would help, but the same problem is still there.
After playing around with different settings, I have yet to find a solution to this problem. Verizon support has me running the phone in safe mode to see if it's an app causing the problem.....
Are you by any chance using 5 GHz on your router? I am having issues with 5 GHz connections and no issues with 2.5.
admiral70 said:
Are you by any chance using 5 GHz on your router? I am having issues with 5 GHz connections and no issues with 2.5.
Click to expand...
Click to collapse
I've been trying both and it has the same issue with either
zmorrow80 said:
Has anyone experienced issues with Wireless?
I will be connected to a wireless network, can disconnect and reconnect just fine, everything seems to be working, but if I open an app that is trying to load data, it does nothing, as thought I have no connection. I have tried turning it off and on, forgetting the network(s) and reconnecting and the only thing that ever fixes the issue is a restart of the phone. Once I restart it will work just fine until the next "blip" in the radio.
Thanks in advance,
Zach
Click to expand...
Click to collapse
Maybe the the new update fixes this issue?
http://www.verizonwireless.com/dam/support/pdf/system_update/benefits-galaxy-note-4-12-9-14.pdf

WiFi issues with a router as repeater

Hello all.
I'm using a TP-Link TL-MR3020 as a repeater in my room as the main wifi router is downstairs. On MM the wifi connected without issues and performed optimally. However on all nougat builds, presently 4.0.3, the wifi first connects to the original router, then the repeater and while the signal strength is full without exclamation mark, there is no data transfer.
Could anyone else please suggest if they are facing the same issue? Let me know what logs would you need if anybody is willing to look into the issue. Thanks!
I will take the kernel and main logs this weekend and hope it helps if anyone may look at the thread again.
Do you have this enabled? Its "smart wifi"
I just disabled it because it gives me troubles too
fuarkgl3 said:
Do you have this enabled? Its "smart wifi"
I just disabled it because it gives me troubles too
Click to expand...
Click to collapse
Yes, it's been disabled from minute 1. I really don't trust OnePlus's "Smart" system as i strongly believe it can make things worse rather than improving them.

Mesh WiFi issues after latest update

My wife has the S8 and I have the S8+. After the latest update (July 9-10'ish) both of our phones are having problems with our Mesh WiFi, but not our non-Mesh WiFi. We don't have issues with the connectivity to the actual WiFi, that always stays connected, but every few minutes, we'll get an exclamation point next to the WiFi signal meter, and our Internet connectivity drops. When I check WiFi connections during this time, it shows "Internet may not be available". Then, after 1-3 minutes or so, it's working fine again. While this is happening, none of our other devices have any problems with Internet connectivity.
T-Mobile had me boot into Safe Mode, and the problem didn't happen at all in safe mode. So, I did a master rest, and with just factory apps installed, it was happening again. T-Mobile asked me to wipe the cache partition. While trying to boot to that menu, my phone went into a boot loop, then after trying several different button combinations, it just turned off and wouldn't power back on again. So, T-Mobile sent me a replacement. Since receiving the replacement, I have not installed the update, and I have not had the problem on my phone at all. But, there's still my wifes phone. T-Mobile tells me I'm the only one having this problem, so they don't know what the solution is.
Our Mesh WiFI system is fairly new, so I kept the old WiFI active as a fall back option. There are no problems when connecting to that SSID, so I'm thinking the update has caused some issues when jumping between access points on the mesh system. I was also thinking maybe it's a double NAT issue, since my modem doesn't have a true bridge mode option. (My modem hands my mesh WiFi router a 192.168.1.xxx IP, but my devices that connect to the mesh WiFi get a 192.168.0.xxx IP) I tried putting the Mesh WiFi in the DMZ and making sure it gets the public IP. That didn't work. The WiFi manufacturer had me open ports 500 & 4500 to the WiFi router. That didn't work.
Does anyone have any other ideas for me? At the point, T-Mobile is telling me that it's my WiFI because it doesn't happen when connected to the non-mesh WiFi. But, it didn't start happening until the last update, and it's not happening on my replacement phone. We rely very heavily on WiFi calling, so this has been problematic. Obviously I can connect my wife's phone to the old system, but we don't get full coverage in our house from it, which is why we went to a mesh system.
I welcome and appreciate all suggestions.
Thank you
JTB
I have the same problem with my non-mesh Google Wifi router occasionally. it's annoying.
jtbarnes said:
My wife has the S8 and I have the S8+. After the latest update (July 9-10'ish) both of our phones are having problems with our Mesh WiFi, but not our non-Mesh WiFi. We don't have issues with the connectivity to the actual WiFi, that always stays connected, but every few minutes, we'll get an exclamation point next to the WiFi signal meter, and our Internet connectivity drops. When I check WiFi connections during this time, it shows "Internet may not be available". Then, after 1-3 minutes or so, it's working fine again. While this is happening, none of our other devices have any problems with Internet connectivity.
T-Mobile had me boot into Safe Mode, and the problem didn't happen at all in safe mode. So, I did a master rest, and with just factory apps installed, it was happening again. T-Mobile asked me to wipe the cache partition. While trying to boot to that menu, my phone went into a boot loop, then after trying several different button combinations, it just turned off and wouldn't power back on again. So, T-Mobile sent me a replacement. Since receiving the replacement, I have not installed the update, and I have not had the problem on my phone at all. But, there's still my wifes phone. T-Mobile tells me I'm the only one having this problem, so they don't know what the solution is.
Our Mesh WiFI system is fairly new, so I kept the old WiFI active as a fall back option. There are no problems when connecting to that SSID, so I'm thinking the update has caused some issues when jumping between access points on the mesh system. I was also thinking maybe it's a double NAT issue, since my modem doesn't have a true bridge mode option. (My modem hands my mesh WiFi router a 192.168.1.xxx IP, but my devices that connect to the mesh WiFi get a 192.168.0.xxx IP) I tried putting the Mesh WiFi in the DMZ and making sure it gets the public IP. That didn't work. The WiFi manufacturer had me open ports 500 & 4500 to the WiFi router. That didn't work.
Does anyone have any other ideas for me? At the point, T-Mobile is telling me that it's my WiFI because it doesn't happen when connected to the non-mesh WiFi. But, it didn't start happening until the last update, and it's not happening on my replacement phone. We rely very heavily on WiFi calling, so this has been problematic. Obviously I can connect my wife's phone to the old system, but we don't get full coverage in our house from it, which is why we went to a mesh system.
I welcome and appreciate all suggestions.
Thank you
JTB
Click to expand...
Click to collapse
I'm having the same exact problem with my S8+ and my netgear orbi, all was good until about a month ago, and I've tried pretty much everything, and the exclamation point still comes every few minutes. I can't wait to get rid of this phone honestly. And I've had EVERY Samsung phone to date, and this one has given me the most problems by far. I am on my 5th S8+. HURRY NOTE 8!
Running Luma mesh network... Have the same issue on my S8+ after the update...
Definitely due to the update... No issue prior
whelmar said:
Running Luma mesh network... Have the same issue on my S8+ after the update...
Definitely due to the update... No issue prior
Click to expand...
Click to collapse
Had the same issue. Go into developer options and turn on Wi-Fi verbose logging. Fixed it for me. Try it out
jtbarnes said:
My wife has the S8 and I have the S8+. After the latest update (July 9-10'ish) both of our phones are having problems with our Mesh WiFi, but not our non-Mesh WiFi. We don't have issues with the connectivity to the actual WiFi, that always stays connected, but every few minutes, we'll get an exclamation point next to the WiFi signal meter, and our Internet connectivity drops. When I check WiFi connections during this time, it shows "Internet may not be available". Then, after 1-3 minutes or so, it's working fine again. While this is happening, none of our other devices have any problems with Internet connectivity.
T-Mobile had me boot into Safe Mode, and the problem didn't happen at all in safe mode. So, I did a master rest, and with just factory apps installed, it was happening again. T-Mobile asked me to wipe the cache partition. While trying to boot to that menu, my phone went into a boot loop, then after trying several different button combinations, it just turned off and wouldn't power back on again. So, T-Mobile sent me a replacement. Since receiving the replacement, I have not installed the update, and I have not had the problem on my phone at all. But, there's still my wifes phone. T-Mobile tells me I'm the only one having this problem, so they don't know what the solution is.
Our Mesh WiFI system is fairly new, so I kept the old WiFI active as a fall back option. There are no problems when connecting to that SSID, so I'm thinking the update has caused some issues when jumping between access points on the mesh system. I was also thinking maybe it's a double NAT issue, since my modem doesn't have a true bridge mode option. (My modem hands my mesh WiFi router a 192.168.1.xxx IP, but my devices that connect to the mesh WiFi get a 192.168.0.xxx IP) I tried putting the Mesh WiFi in the DMZ and making sure it gets the public IP. That didn't work. The WiFi manufacturer had me open ports 500 & 4500 to the WiFi router. That didn't work.
Does anyone have any other ideas for me? At the point, T-Mobile is telling me that it's my WiFI because it doesn't happen when connected to the non-mesh WiFi. But, it didn't start happening until the last update, and it's not happening on my replacement phone. We rely very heavily on WiFi calling, so this has been problematic. Obviously I can connect my wife's phone to the old system, but we don't get full coverage in our house from it, which is why we went to a mesh system.
I welcome and appreciate all suggestions.
Thank you
JTB
Click to expand...
Click to collapse
Go into developer settings and turn on Wi-Fi verbose logging.
Had same issue and now it's gone. Hope it helps
richieandsandy said:
Go into developer settings and turn on Wi-Fi verbose logging.
Had same issue and now it's gone. Hope it helps
Click to expand...
Click to collapse
Seems to help, thanks!!
richieandsandy said:
Go into developer settings and turn on Wi-Fi verbose logging.
Had same issue and now it's gone. Hope it helps
Click to expand...
Click to collapse
Thank you! I just changed that setting. I really hope that works!
Other fix is enabling guest network on your router. It worked for me with Netgear Orbi.
I have an orbi and the above fix didn't quite fix my troubles. After enabling guest mode, then what? Use guest mode? Or does just the act of enabling guest mode change something? Thanks in advance.
Wi-Fi Verbose Logging
Yep! This is a problem the carries and Samsung have chosen to ignore so far. I have the exact same issue with two S8's in my household. Everything, all devices, LG, Apple, HTC, Google, Amazon, PC's, etc., including the S8's worked on our mesh wifi network until the two S8's took on the latest update. After that point neither S8 device would consistently work properly on the mesh network. While all other devices, including a Note 5 and Samsung Smart TV, among a plethora of other devices, continued to work flawlessly. It is definitely tied to the latest update on the S8 devices. I reset the wifi, the phones, etc., including factory resets but that did not solve the problem. Verizon sent 2 replacement phones and we have not allowed the latest update to load on the phones and the replacement phones are working perfectly! The latest software version that screws up mesh wifi connectivity is: NRD90M.G950USQU1AQG4. Beware. So far, neither Verizon or Samsung will acknowledge the issue. Only after hours of trouble shooting and persistence on my part about this issue being a well documented situation in on-line forums did they respond by saying they found one case similar to mine but they did not see this as a wide spread issue. Well, for anyone with a mesh wifi network, this is a big issue and irritating as heck! Come on Samsung! Own up to the issue, support your customers, and fix the problem. The evidence that there is a problem at this point is pretty convincing. All one has to do is go on-line and search the issue and bam, there it is. All somebody at Samsung has to do is take an S8 load the latest update and try it on a mesh wifi network. Really try it that is... It work at first but as soon as the mesh network moves the device to a channel or frequency that is less congested, the device will lose connectivity. Sometimes it is sporadic but eventually it becomes a more persistent problem to the point of uselessness. Either put out a patch or push out the wifi portion prior update for us to revert back to. Don't call us liars and ignore the issue. Hard to achieve customer loyalty and retention with behavior like that. I've already had to muddle through the Note 7 fiasco with the 3 recalls and final discontinuing of the device itself. Samsung, don't leave me hanging again.
UPDATE:
Turning on the Wi-Fi verbose logging did not solve my issue. It seemed to work at first. However, after a few minutes it said it was no longer connected to the web when trying to load some very common url's. However, this time there is no "!" next to the Wi-Fi signal on the S8. It now just stops working. Wish I hadn't let it update on the replacement phone. Again working just fine before the NRD90M.G950USQU1AQG4 update.
Help....anyone!?
dave812 said:
I have an orbi and the above fix didn't quite fix my troubles. After enabling guest mode, then what? Use guest mode? Or does just the act of enabling guest mode change something? Thanks in advance.
Click to expand...
Click to collapse
After enabling guest-network, forget the main SSID and connect to guest-network. If you "allow guest to see each other..." you will be able to see other devices, like printer, Sonos, Roku, etc.
I tried the fix above and did not work for me either. Going back to login in in guest-network.
You can also see this: https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/GS8QA/thread-id/534/page/12

Issue connecting CCA

I have a CCA which was working wonderfully till now.
But, I am facing issues recently. It won't show up n streaming option on my any Music Apps, not on my Android Phone or PC. It also shows as unavailable on Goggle Home app.
For a few weeks it was hit and miss regarding it showing up as an option. Now it's totally missing. Can anybody help please?
One of the reason might be change of WiFi Modem/Router due to change of provider. But, I am not sure. Any particular setting to check in router?
If you changed your wifi network name or passcode, you will need to reset the CCA and set it up to the new network.
kevinlane said:
I have a CCA which was working wonderfully till now.
But, I am facing issues recently. It won't show up n streaming option on my any Music Apps, not on my Android Phone or PC. It also shows as unavailable on Goggle Home app.
For a few weeks it was hit and miss regarding it showing up as an option. Now it's totally missing. Can anybody help please?
One of the reason might be change of WiFi Modem/Router due to change of provider. But, I am not sure. Any particular setting to check in router?
Click to expand...
Click to collapse
It's possible that the issue you're experiencing is related to the change in your WiFi modem/router. It's also possible that there could be other factors at play. Here are a few things you can try to troubleshoot the issue:
Check to make sure that your CCA is powered on and properly connected to your network.
Make sure that your CCA is up to date with the latest firmware.
Check your router settings to ensure that the CCA is allowed to connect to the network.
Restart your router and CCA. Sometimes, simply restarting the devices can resolve connectivity issues.
If you've recently changed your WiFi modem/router, try restoring the CCA to its factory default settings and then set it up again from scratch. This will help to ensure that the CCA is properly configured for your new network.
If you've tried all of these steps and are still having issues, it is necessary to contact the manufacturer of your CCA for further assistance. They may be able to provide additional troubleshooting steps or identify any underlying issues with the device.

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