please help me battery and overheating issue - Sony Xperia XZ2 Compact Questions & Answers

hello guys i want to tell my story with this phone. i bought the phone this july the firmware installed was 52.1.A.2.1, i came from the xperia xz1 compact. after turn on the phone i immediately installed my app with releated configuration. the phone was fantastic, after 2 days, i reached 6 hour screen on time (with remaining charge of 44% I swear!): surfing the web, installing app, watching videos, doing some photos and videos. all this use without experienceing overheating. also the next days were great too! and than arrive the new update, without worries i updated the phone, and since than the odyssey started. until that days, i perform this experiment:
-format the phone, and started again without restore my old datas
-repairing the firmware with companion app
-downgraded to 52.1.A.2.1
-i tried to use the phone in the "secure mode" like a provvisory mode
-the last step was downgrade to android 9
nothing of this solved my problem! the phone get overheat after few minutes of watching live events (streaming), or surfing web.
this morning i started with 100% and now after this:
google play services 20 min
adblock browser 80 min
screen 150 min
tapatalk 5 min
i'm at 33%!!!!!!
i want to know, how it's possible? some of you experienced this? yesterday i installed android 9, if after one week the situation will not get better i will send the phone to assistance
please, please help me
thank you so much in advance

Related

[Q] really bad battery life, unable to get stock rom

Hello,
At first, I am rooted now for probably month, so I am little bit new to all this stuff. My desire HD has really bad battery. (it had before root too) My battery is dead after probably 11 hours of very slight use - 30 minutes of reading news, 3 or five messages, and approximately 3 minutes of call. (wifi off, gps off, auto-sync off, just mobile data switched on all the time). I have tried it with fresh install (without any extra app like viber or skype or some game) of Sabsa Prime v 12, v14, Cyanesomething - I can't remember what exactly it was, with PacMan too...
I have tried recalibration of my battery too.
I bought new OEM battery, and still the same. Dead after at most 13 hours of really doing nothing.
If anyone had the same problem, please say me why is this happening...
I have tried to get original rom back, but RUU_ace_sense... is not working, I don't know why... Because I would like to get the phone back to the retailer...
Could anyone help me please? With battery or with original rom?
Thank you
Install Better Battery Stats from XDA. Look at wake locks and alarms (which needs you to enable root permissions). If something is draining your battery that will tell you which app is responsible. If it works for you I would recommend buying it from the Play Store to support the developer.

After 4.4.3 (Problems/Features)

Let us know what your have found after the update. Good and bad.
Since the update my WiFi has dropped out on my home network twice. Have to restart or turn airplane mode on/off.
Also I don't think the battery has improved any....
Terra1 said:
Let us know what your have found after the update. Good and bad.
Since the update my WiFi has dropped out on my home network twice. Have to restart or turn airplane mode on/off.
Also I don't think the battery has improved any....
Click to expand...
Click to collapse
I just noticed a bit longer restart times. Thats it !:cyclops:
I've noticed darker video recording in low light l...
After the update, at the settings / power the scrolling is laggy. This module was updated, something is just not right at my device. I did a factory reset, no avail. It's lagging only over here, pretty annoying...
vistvan83 said:
After the update, at the settings / power the scrolling is laggy. This module was updated, something is just not right at my device. I did a factory reset, no avail. It's lagging only over here, pretty annoying...
Click to expand...
Click to collapse
Yeah, its true. It slipped my mind. Probably this particular portion of the software was developed at the last moment, and they didn't have enough time to test it thoroughly
I have narrowed my wifi drop outs to the beyond pod app.
My camera won't focus after updating. I had the problem prior, but did the alcohol microfiber run to get the coating off and it was working great. After I updated the camera now seems like it won't focus, only objects within 5 inches are in focus. I did a factory reset and made sure that the camera wasn't set to macro mode. Nothing is working to fix this problem. I think my camera might just be broken now.
Sent from my HTC One_M8 using XDA Free mobile app
Now after a few days i think that the battery cannot hold on so long as with 4.4.2. Previously i could run it two days with moderate use, now the battery level drops to 20% after 24 hours.
At the update the battery was not fully charged. Is this behavior normal after the update, did i make a mistake, or does anybody else have the same problem?
I'm on 19% after 13 hours. WTF is going on? I cannot see any suspicious app causing this. Can i revert to 4.4.2? LOL...
vistvan83 said:
Now after a few days i think that the battery cannot hold on so long as with 4.4.2. Previously i could run it two days with moderate use, now the battery level drops to 20% after 24 hours.
At the update the battery was not fully charged. Is this behavior normal after the update, did i make a mistake, or does anybody else have the same problem?
I'm on 19% after 13 hours. WTF is going on? I cannot see any suspicious app causing this. Can i revert to 4.4.2? LOL...
Click to expand...
Click to collapse
I have (or had) the same problem as you with the new update. Try clearing the cache partition (that's what I've been told). I'm still keeping my eye on the battery to see if it's fixed. The problem for me was that Android Kernel and Android System was using too much battery.
Here are some screenshots:
https://drive.google.com/file/d/0BzywJDML-7JkTkJwOV9mQk5ucG8/edit?usp=sharing
https://drive.google.com/file/d/0BzywJDML-7JkTlc3ODYzcUotQlE/edit?usp=sharing
These battery results are pretty bad compared to what I was getting prior to 4.4.3 (i got 2d5h once with 4h on screen and 7 hours awake).
Hi! I think i was able to fix it, the issue appeared on other devices which received 4.4.3. I cleared the cache for Google Play Store and for GP Services. Now i'm at 50% after 20 hours.
vistvan83 said:
Hi! I think i was able to fix it, the issue appeared on other devices which received 4.4.3. I cleared the cache for Google Play Store and for GP Services. Now i'm at 50% after 20 hours.
Click to expand...
Click to collapse
just tried that and hoping it works. I've tried turning off fast boot but having the same issues others are reporting also.
here is a post from another user:
Hi, everyone, this is my first time here, so bear with me. On Wednesday, August 28, I downloaded the new Kit Kat 4.4.3 update from AT&T onto my One M8. Right after and for a few hours after, everything was in great condition as always. I've had my M8 since launch and haven't had a problem since and hold it very dear to me. Then, after about four hours, I noticed the phone was getting hot, really hot. I had power saver on as always and I saw that the CPU was taxed at 97%, just having Instagram running and YouTube actively showing a video. So I restarted the phone, clearing the cache and making sure that nothing was working too hard. That's when the problems really started coming up. It was getting hot but I ignored it and went to the Play Store to update my banking app and download Reddit News. After seven minutes of a normally one minute (if that) update, I stopped the download, cleared the cache and tried again. Nothing. So Google Play won't download, update, or install apps, Google, or third-party. That's not all. Hangouts will not send messages. Even in full LTE connectivity and 5 GHz Wifi AC, message could not send both to Android users (one used messages, the other Hangouts) and to an iPhone. It was like deja vu with my old iPhone 4S. BUT THAT'S NOT ALL. YouTube was giving me hell, too. When I would type into the search bar to search for a video, the search bar would clear. For example, if I'm looking up and type into the search bar on YouTube "Linus Tech Tips," then it'll work. But if after that I backspace or "x" out "Linus Tech Tips," and type something else, say, "Build a Gaming PC," If I use Swype (Swiftkey, Google Keyboard, or HTC Sense), the first word shows up, but as I'm typing, the subsequent words are erased and "Linus Tech Tips" shows up in the search bar (check him out if you don't already). This is EXTREMELY frustrating and now I can't watch The Joy of Painting. Damn. Finally, the CPU and heat I mentioned before is crazy. The CPU is always between 79% and 99% at all times. the RAM is usually at about 75% as normal, but the CPU is running nuclear hot. It's going to 105-115 degrees Fahrenheit. This worries me, all of this, because I wonder if this is the fault of the new 4.4.3 update for the AT&T M8 model or maybe underlying causes. I've had Malwarebytes scan my phone and find nothing. That caches are cleared and nothing seems to work. If anyone can help I would be extremely grateful because my only option in my mind is to do a hard factory reset of the device. Thanks to anoye who can help, and if not, then, oh well. Thanks, and sorry I made an essay out of this, this is really a big problem for me.
another user just posted:
Well, I think that the factory reset fixed it. It's been over an hour now, and the phone isn't overheating anymore. Battery life has only dropped 2% in that hour instead of the 2% every five minutes after the update.
After the 4.4.3 update the camera's manual mode doesnt change the exposure the same way as it did in 4.4.2 so i cant see the pics in the viewfinder at night before i actually take the pic and look at it, and that really sucks.

Battery drain

Hello.
I've bought a G4 in March and only 20 days ago I've started to notice a odd and big battery drain. Android tells me it's "Android SO" consumption. What once drained like up to 5%, now drains more than screen. 20 days ago, battery lasted like 34h. With same usage now, turned 12h.
I've uninstalled the apps I've installed meanwhile, used it in battery eco mode and even on airplane mode, without any luck.
4-5 days ago I've installed Wake Lock Detector (no root, but with the right permissions) and Better Battery Stats. From what I understand from the reports, they don't blame any specific app but show thousands of wakelocks on Android SO. I believe sometimes it can be normal (for instance, when I run with GPS and music). Anyway, maybe the issue lies here.
What I find really odd is that those 2 apps say that the phone is awake more than 90% of the time. Like 1h of deep sleep only per full battery.
I could understand if someone says that it's the battery that had a great use already, but not only has 7 months of use, but also the phone behaviour changed (Android SO was never so high before, at least constantly).
Thanks in advance for any advice!
JoaoAfonso said:
Hello.
I've bought a G4 in March and only 20 days ago I've started to notice a odd and big battery drain. Android tells me it's "Android SO" consumption. What once drained like up to 5%, now drains more than screen. 20 days ago, battery lasted like 34h. With same usage now, turned 12h.
I've uninstalled the apps I've installed meanwhile, used it in battery eco mode and even on airplane mode, without any luck.
4-5 days ago I've installed Wake Lock Detector (no root, but with the right permissions) and Better Battery Stats. From what I understand from the reports, they don't blame any specific app but show thousands of wakelocks on Android SO. I believe sometimes it can be normal (for instance, when I run with GPS and music). Anyway, maybe the issue lies here.
What I find really odd is that those 2 apps say that the phone is awake more than 90% of the time. Like 1h of deep sleep only per full battery.
I could understand if someone says that it's the battery that had a great use already, but not only has 7 months of use, but also the phone behaviour changed (Android SO was never so high before, at least constantly).
Thanks in advance for any advice!
Click to expand...
Click to collapse
Suggest you check out and install the apps recommended apps on ✭[GUIDE][26-07-2016]Extreme Battery Life Thread(Greenify+Amplify+Power Nap)✭ at https://forum.xda-developers.com/android/general/guide-extreme-battery-life-t3095884
Read the OP thoroughly for each app discussed. The wakelock situation can be helped a good deal with Amplify and Greenify in particular - the paid versions - but I would also install AppOppsXposed - all require Xposed which requires root in order to be installed and I would also check out Power Nap to see if any incremental improvement.
You may a also want to run a malware scan ...
Thanks for the info. I checked it earlier, but most of those apps only run in root phones. I'm waiting for official Nougat in G4, mostly because haven't saw yet a Nougat image for this device without any problems, like camera not working, or such. I wouldn't mind to pay for apps that could work on this, but I want to avoid rooting. I guess I rather put Android 7, that has a bigger chance to even solve this problem, than root at this time.
Haven't said earlier but did a factory reset yesterday and device kept the behavior... I believe a hard reset would reduce almost to 0 the eventual malware problem.
No obvious alternatives for not rooted phones? Haven't this happened to someone else and been solved?
Thanks!
I had the same problem a few weeks ago...i was loosing ~30% of the battery at night with no wifi/data/gps etc. I tried everything...factory resets, different roms, greenfy & those kind of apps but the phone would not sleep. The last thing i tried was a factory reset and after i logged into my gmail account i set the phone as a new device...so no restoring apps and backups from my gmail account. Now everything is ok, my phone sleeps like a baby. I've read somewhere that it might be related with the syncing & backups....i don't really know, but you can give it a try.
uzadragos said:
I had the same problem a few weeks ago...i was loosing ~30% of the battery at night with no wifi/data/gps etc. I tried everything...factory resets, different roms, greenfy & those kind of apps but the phone would not sleep. The last thing i tried was a factory reset and after i logged into my gmail account i set the phone as a new device...so no restoring apps and backups from my gmail account. Now everything is ok, my phone sleeps like a baby. I've read somewhere that it might be related with the syncing & backups....i don't really know, but you can give it a try.
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Click to collapse
Haven't tried that yet. I'll try to remove and add the device again, to avoid the pain of a new hard reset.
To have a reference, it was good to know an average percentage of other G4 deep sleep. If everyone has around 90%... maybe it's not a problem at all. The "sleep like a baby" is which percentage? Also, there are plenty babies that wake up hourly crying for a period of time...
Thanks for the tip!
JoaoAfonso said:
Haven't tried that yet. I'll try to remove and add the device again, to avoid the pain of a new hard reset.
To have a reference, it was good to know an average percentage of other G4 deep sleep. If everyone has around 90%... maybe it's not a problem at all. The "sleep like a baby" is which percentage? Also, there are plenty babies that wake up hourly crying for a period of time...
Thanks for the tip!
Click to expand...
Click to collapse
My phone was awake >90% of the time(when screen was off), even in flight mode, when it had "the problem". Now things are back to normal...~2% awake when the screen is off.
Hello again.
Tried to reset a couple more times, tried to remove old phone register in my gmail account, but I wasnt successful.
How you did the
"The last thing i tried was a factory reset and after i logged into my gmail account i set the phone as a new device..."
?
Once it asks for my account, I'm not able to set it's a new device. I also did no restores... Is there a way to disconnect devices from Google account? I was only able to do so in devices I connected like one month, or more, ago, but not able to do so in the device I'm using at the moment.
One thing I did not try but that would confirm your thesis is to register device with a new account.
Anyone with an alternative?
I'm hoping LG really releases Nougat for G4 in 2017...
Today, the device returned to normality without any intervention. I can only imagine the following: since last factory reset I've disabled some apps I didn't used, like Google books, or Google music, but only yesterday I did a normal reboot (due to huge battery drain...). Eventually, some updates just took place after this reset. Anyway, even having imagined this theory, I don't believe in it. Wizardry, I bet.

Moto XT1789-01 randomly shutting down since android pie update

Hello, my phone updated from oreo to pie just some days ago; since the update (PCX29.159-21, security patch from 01/06/19) it started to crash whenever y open the camera (from any app, whatsapp, stock app, instagram), sometimes random apps or games, and the last two days it slowly started to shut down (whitout any warning or message that it's shutting down, just going off like crashed) and when trying to turn it on again it says It has no battery but when I connect my charger It says like 20%. That was two days ago, yesterday It did the same but at 60% battery, today at 90% battery.
I barely can't use the phone, I don't think it's a battery problem since It happen all of a sudden and if I does not unblock the phone It doesn't crash; it's only when I'm actually using it. I tried Soft Reset, Hard Reset and Battery Calibration. I was thinking a downgrade to Oreo since I'm pretty sure it has to be some software problem whit Pie, but I read in the forums that it is not currently possible to run a downgrade.
I don't really know what to do, it's an unlocked verizon and I'm using it in Argentina, should I wait for a patch or there is other possible solutions?

WiFi issue

Hi, whenever I'm on a call on WhatsApp, Messenger, or any other social media, I can't use any internet related apps or my call starts dropping, and the other app also stop connecting to the server or whatsoever. As an example, I can't check FB, or use Chrome while on a call. Sometimes WiFi connection just disconnect and reconnect after a little while of trying to use two apps together while on a call. It also happened back in MiUi 11 android 10, I don't remember if it was on Android 9, but most likely. Am I the only one with this issue? I can surf internet on my pc even watch videos on YouTube without affecting the call quality on the phone, so my internet speed has nothing to do with it. Locked bootloader, MiUi 12, formatted after installing the new OS to make it trouble free, but nothing helped. Can anyone please tell me if I can downgrade this to an earlier version without getting this bricked? I know I have to unlock the bootloader, but I'm confused with that anti-rollback index or whatever it is called. Also Battery usage was 2 days before MiUi 12 with 8-10 hours display on time and now it's just one day. Appreciate your help. This is my first Xiaomi device and will be the last
1. There is a known issue with Wifi interference when Bluetooth is on. Are you using BT when talking on whatsapp? Unfortunately based on my research this is a hardware problem involving the wifi 2.4 Ghz and BT radios which interfere with each other and cannot be fixed via a software update. Downgrading will not help, and is a pain in the a** anyway because of Xiaomi's restrictions. A workaround is to use 5 Ghz (which is a different frequency than BT) or turn BT off when you need good wifi bandwidth.
2. For most people including myself battery usage is about the same with MIUI 12 as with 11 so if you are seeing a significant difference, your best option is to install Acubattery and try to determine which one of your apps is draining the battery. This is almost always the cause. There should not be more than a slight decrease compared to MIUI 11. Should be about 40 hrs including about 10 hrs SOT.
1. Thanks for the info.
2. It's weird, I never had the same battery usage on MiUi 12 even before I format the mobile. Also I've used Accu Battery app more than a week and each day after 80%-90% charge session, it started to drop battery health by 1% for last 3 days I used and I simply deleted the app finding it useless or it's my lack of knowledge ?
With Accubattery were you able to see which service or app was draining? Was the phone going into idle/sleep mode?
TheRisingDragon said:
1. Thanks for the info.
2. It's weird, I never had the same battery usage on MiUi 12 even before I format the mobile. Also I've used Accu Battery app more than a week and each day after 80%-90% charge session, it started to drop battery health by 1% for last 3 days I used and I simply deleted the app finding it useless or it's my lack of knowledge ?
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