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Anyone else having issues connecting Pixel XL to Mac via Android File Transfer? I had no issues with my Note 5, but the Pixel XL will not stay connected. It shows that its connecting and then I get the pop up that reads: "If your device's screen is locked, disconnect its USB cable, unlock your screen, and then reconnect the USB cable." My screen is unlocked and all...
I had issues with AFT as well. Resorted to just pushing my content via ADB. Alternatively, you could use AirDroid and just copy the content over via Wi-Fi.
same here with Google Pixel and Macbook Pro Retina late 2014
I know in the past if you've had Kies installed on your system AFT wouldn't work. Have to remove every trace of it to get AFT to connect.
Works fine for me. I selected "transfer files" from the usb options when it popped up and relaunched AFT
We are facing something similar with Google Pixel on Mac environment with Android File Transfer. Same rig used with same cables & Samsung Galaxy S7 is working perfect.
Getting the same thing when connecting my Pixel XL to my MacBook Pro running Sierra
Same issue with my Pixel and 2015 Retina Pro running El Capitan. Any solution?
Am I the only one without an issue? Have you selected the correct setting on the phone?
I'm using the Pixel XL with El Capitan on a 2015 Macbook Pro Retina and a Cable Matters brand cable
.any help here from anyone?
In case the default Android File Transfer tool can't help you transfer/move files between your Pixel and Mac, here are a few alternatives you should try, both wired and wirelessly.
https://usefulpcguide.com/17958/android-file-transfer/
Adt transfers files... But not all on mac...u won't be able to transfer mp3s,bin etc filetypes...
for what its worth, works fine for me.
Had the same issue, removed all Samsung Stuff and Kies, and then still didnt work, found this article and did what it said and works perfect, basically the USB cable plugged into computer is default to be used as charging, http://alvinalexander.com/android/a...app-cant-access-device-storage-solved-working
No, I already know that you need to change your phone into transfer file mode. I think most people know that, you have had to do it for quite sometime now... I can't even remember when you didn't have to do this step. For me and many others it is not working.
My Pixel wouldn't talk to my Mac for the first few days. After that for some reason AFT started working and all is good now. Hope you get it working.
same problem, constantly errors during the file transfer, the files that actually make it on to the phone the apps dont read.
tacopimp said:
Anyone else having issues connecting Pixel XL to Mac via Android File Transfer? I had no issues with my Note 5, but the Pixel XL will not stay connected. It shows that its connecting and then I get the pop up that reads: "If your device's screen is locked, disconnect its USB cable, unlock your screen, and then reconnect the USB cable." My screen is unlocked and all...
Click to expand...
Click to collapse
I am also getting it with my mac air and pixel xl. My work around has been airdroid for now.
Ian B
The error I am getting is "Cannot replace file" "Cannot copy file"; I don't think this is same issue as what is reported here, so I opened a new thread. Thanks in advance for any insight!
Airdroid is garbage since the new 4.0 update.
I have had an issue with USB tethering and my Pixel 2 XL.
Whenever I enable the tether on the device it triggers Windows 10 to BSOD. I get KERNAL_SECURITY_CHECK_FAILURE.
I have tried unistalling and reinstalling the device drivers to no avail.
Anyone having luck USB tethering on Windows 10?
Thanks
I've had the same issue as well, this thread has been the only reference I've found to this exact problem. Have you managed to find any solution for it?
https://www.youtube.com/watch?v=vN8JgtnzSwk
Have you tried this method ^?
Though I'm not sure if you can even get there since you crash
I've used pda net forever and have had no problem with my pixel 2 xl..
I have it through the foxfi app in the play store..
Sent from my Pixel 2 XL using Tapatalk
https://forum.xda-developers.com/pixel-2-xl/how-to/root-sprint-hotspot-t3738118
In the past always used PDA Net for USB tether, but nowadays I mostly wifi tether.
https://forum.xda-developers.com/pixel-2-xl/how-to/sprint-hotspot-method-t3703205/page2
I just wanted to chime in to say I am also receiving this issue. I plug my Pixel 2 XL in, activate USB tethering, and Windows 10 blue screens. It happens every time.
I cannot perform the steps in the video linked above as, like I mentioned, my computers blue screens when USB tethering is activated.
Yesterday, I unlocked the bootloader of my Google Pixel 2XL running android Pie using a mac.
Once, the process was completed and i set up my phone again, i lost usb mass storage.
I searched over internet and tried everything.
From enabling and disabling USB debugging to clearing internal storage and others is App info.
I hard reset my phone again but to no use. I don't see a usb debugging prompt.
I tried multiple cables. Infact it stopped working on the cable and the port i used usb mass storage on before.
Android auto had also stopped working. The phone only charges and does nothing else.
I am able to change the default usb to usb storage, but under USB preferences, only charging is selected and all options are greyed out.
Can someone please help me?
aj2019 said:
Yesterday, I unlocked the bootloader of my Google Pixel 2XL running android Pie using a mac.
Once, the process was completed and i set up my phone again, i lost usb mass storage.
I searched over internet and tried everything.
From enabling and disabling USB debugging to clearing internal storage and others is App info.
I hard reset my phone again but to no use. I don't see a usb debugging prompt.
I tried multiple cables. Infact it stopped working on the cable and the port i used usb mass storage on before.
Android auto had also stopped working. The phone only charges and does nothing else.
I am able to change the default usb to usb storage, but under USB preferences, only charging is selected and all options are greyed out.
Can someone please help me?
Click to expand...
Click to collapse
Does fastboot mode still work? If so, I doubt it is a hardware issue, and you can simply reflash a full factory image.
What was your remaining battery percentage? This is happening to me now but my battery is at 15% so I'm going to charge it up a bit and try again.
FYI battery saver is NOT currently enabled on my device, but that feature can definitely disable a lot of functionality so it's always good to ensure that it's off when troubleshooting. Another detail is that I still have a locked bootloader yet I'm also experiencing this issue (of grayed out USB options) so it may be coincidental and unrelated to you rooting/unlocking.
Did you find a solution? This thread is quiet so far but appears unresolved...
---------- Post added at 10:27 PM ---------- Previous post was at 09:46 PM ----------
I charged to 20% and it worked but that may not have been it either. I noticed that wiggling my usb-c connector (adapted from micro usb-'a' to usb-c) may have been the culprit. It seems that my adapter has a shaky connection
aj2019 said:
I tried multiple cables. In fact it stopped working on the cable and the port i used usb mass storage on before.
Android auto had also stopped working. The phone only charges and does nothing else.
I am able to change the default usb to usb storage, but under USB preferences, only charging is selected and all options are greyed out.
Click to expand...
Click to collapse
This is a common issue w/ the Pixel devices on Pie, and is a cable issue, usually from using USB-C to USB-C cable, whereas an -A to -C cable is fine. Reference:
https://www.reddit.com/r/GooglePixel...me_change_usb/
https://www.reddit.com/r/GooglePixel...2_xl_charging/
However, I ran in to this using the Pixel Experience Pie ROM on my Nexus 5X, and found it was due to one of my little microUSB to -C adapters (with a -A cable). One adapter works, the other doesn't, (cable didn't matter) even though it was no problem on the stock ROM; same brand (TechMatte) from the same 2-pack, in fact.
I have this same problem. My wife has the same phone with same OS but doesn't experience this problem. The only difference between our 2 phones is mine was a part of the beta program
I stopped being able to use USB either for file transfer or for adb. Google told me to install drivers which really doesn't work when the PC doesn't see your phone...
I tried a different computer
and it did see the phone and said that it installed drivers.
When I put it back on my PC it was working again.
Failed again, USB options all grayed out, and I used different (new) USB-C and that worked.
janehull said:
I stopped being able to use USB either for file transfer or for adb. Google told me to install drivers which really doesn't work when the PC doesn't see your phone...
I tried a different computer
and it did see the phone and said that it installed drivers.
When I put it back on my PC it was working again.
Failed again, USB options all grayed out, and I used different (new) USB-C and that worked.
Click to expand...
Click to collapse
Try cleaning the charging port with compressed air, and Qtips with a little isopropyl alcohol. It could also just be bad from time or hardware failure.
Same issue of me today, but cable is good because other pixel 2 xl works great with it... it is a usb port issue on pixel, charging works, usb connections not.
I am having the same issue on my Oneplus 7 Pro running Android Q. With me it started happening after updating to Android Q. Plugging in a USB drive o the phone is not working neither, it works if I boot into recovery. Seems like lots of people are having similar issues:
https://forums.oneplus.com/threads/...-to-any-computer-or-android-auto-car.1069725/
After moving to the January build I'm now having this same issue. I tried:
"Now go to Settings -> Apps & Notifications -> App Info (See all X apps), and tap on the three dots in the top right corner, then tap on “Show System”. Now, in the app list, find and open External Storage, and tap on the Storage section. Clear the Cache and Data. Go back to the app list, find Media Storage and repeat. "
https://www.androidauthority.com/pixel-2-problems-813551/
But that didn't help me. Anyone know what else to try?
collegencmc said:
After moving to the January build I'm now having this same issue. I tried:
"Now go to Settings -> Apps & Notifications -> App Info (See all X apps), and tap on the three dots in the top right corner, then tap on “Show System”. Now, in the app list, find and open External Storage, and tap on the Storage section. Clear the Cache and Data. Go back to the app list, find Media Storage and repeat. "
But that didn't help me. Anyone know what else to try?
Click to expand...
Click to collapse
i tried it, and it only works for a couple mins. Trying it again dosen't do anything anymore.
Yep me too it seems, no file transfer to lappy or ADB, charging and usb stick work fine, cleaned and googled to find this seems a problem for many pxl2 users in the last few weeks.
For a flashaholic like myself it's a big issue!
any update? I just bought Pixel 2 XL
I've tried everything,
best attempt is cleaning the port usb c, connect using usb c to c on MacOS the "usb for" enabled just for few seconds, and then back disabled again
here the list what I did :
1. update adb
2. usb A 2.0 to C, usb A 3.0 to C, usb C to C - doesnt work, only charge
3. even OTG, can't read flash drive
4. restart phone after change usb debugging also doesnt work
5. using fastboot, someone said to make sure the firmware is buggy, doesnt work at all !!
6. after cleaning usb port, still doesnt work...
So I sadly don't have any fix on this, it still doesn't work for me after Jan update. I tried posting to this site:
https://support.google.com/fi/thread/257513?hl=en&dark=1
about this matter with no success. I guess I will have to open a support ticket with Google. Has anyone else here done that? The reason I haven't is based on that Google thread it doesn't look like it went anywhere when people did open a ticket.
So I just tried moving up to the March build on my Pixel 2 xl and was successful. So it looks like Google sent out some kind of update that corrected the issue.
My Pixel 2XL will only charge when it is plugged into my laptop. There is no notification to change the usb connection type, my computer does not recognize the phone, and I'm basically stuck. I want to root this 2XL but if i cant connect to my laptop then i can root. Huge bummer.
I have tried ten different cables, 5 different usb ports, and 2 different laptops.
My Pixel 4a works with all 10 cords, all 5 ports, and on both laptops so this issue is obviously specific to my Pixel 2XL.
Any suggestions?
thehehulk92 said:
My Pixel 2XL will only charge when it is plugged into my laptop. There is no notification to change the usb connection type, my computer does not recognize the phone, and I'm basically stuck. I want to root this 2XL but if i cant connect to my laptop then i can root. Huge bummer.
I have tried ten different cables, 5 different usb ports, and 2 different laptops.
My Pixel 4a works with all 10 cords, all 5 ports, and on both laptops so this issue is obviously specific to my Pixel 2XL.
Any suggestions?
Click to expand...
Click to collapse
Just 2 things you might want to try:
1. Reboot the computer with the phone still plugged in
2. I had a phone once that you had to turn on bluetooth for it to recognize the phone. Crazy, I know, but may be worth a shot.
Also, of course, make sure you have the proper drivers installed on your computer and try to change the default usb connection type to file transfer in developer options.
Lughnasadh said:
Just 2 things you might want to try:
1. Reboot the computer with the phone still plugged in
2. I had a phone once that you had to turn on bluetooth for it to recognize the phone. Crazy, I know, but may be worth a shot.
Also, of course, make sure you have the proper drivers installed on your computer and try to change the default usb connection type to file transfer in developer options.
Click to expand...
Click to collapse
yes i uninstalled and reinstalled the drivers, rebooted my pc, and bluetooth is on. i also changed the transfer type in developer options.
thehehulk92 said:
yes i uninstalled and reinstalled the drivers, rebooted my pc, and bluetooth is on. i also changed the transfer type in developer options.
Click to expand...
Click to collapse
I failed to mention that it was turning bluetooth on (and sometimes off) on the computer that did the trick for me, not on the phone. But it sounds like that may not help you. All out of other idea, sorry.
Hello All,
So long story short my 2018 model Pixel 2Xl suddenly stopped detecting my headphones nor it installed android driver when connected to PC. Ofcourse only good thing is it charges fine. Now since my phone warranty has expired I would like to try anything that could fix it. I already tried factory reset however of no help. So my question here is, is there any way I could install the driver binaries on my Pixel that could reset it? Now since my phone is not getting detected on PC except charging what option am I left with? Any way firmware change or reinstalling of drivers can be done through wifi or from within my internal storage? My mobile has stock firmware and it is not rooted as well. Any help is highly appreciated.
I had the exact same issue. Unable to plug into my PC and headphones not working. I used multiple laptops/desktops. All came back with the same Device Manager error stating that it was an "Unknown USB Device (Device Descriptor Request Failed). No matter what I would do it would continue to pop up on every single PC I plugged into. Tried different USB C cables as well. I was told a part of the board was fried.
I finally gave up and got a Pixel 4a 5g. I should mention I put in a new hard drive for my main PC and installed Windows. I plugged my Pixel 2 XL into my fresh install of Windows 10 and BOOM it started working again. I was able to unlock the bootloader and install a ROM as well. I just checked USB C headphone and they are working as well. I am not sure after testing so many variables why this was the resolution, but I am glad I found it.
I will note, in looking for the Device Manager error message I did find this.
Open your device manager. Click ‘View’ and then click ‘Show hidden devices’. Your Pixel 2 XL (or whatever phone you have) should be shown there and will be ‘greyed out’. Make sure your phone is unplugged, and then right mouse click on your Pixel 2 XL on your device manager and click ‘Uninstall device’.
Worth trying at the very least.
xconwayx said:
I had the exact same issue. Unable to plug into my PC and headphones not working. I used multiple laptops/desktops. All came back with the same Device Manager error stating that it was an "Unknown USB Device (Device Descriptor Request Failed). No matter what I would do it would continue to pop up on every single PC I plugged into. Tried different USB C cables as well. I was told a part of the board was fried.
I finally gave up and got a Pixel 4a 5g. I should mention I put in a new hard drive for my main PC and installed Windows. I plugged my Pixel 2 XL into my fresh install of Windows 10 and BOOM it started working again. I was able to unlock the bootloader and install a ROM as well. I just checked USB C headphone and they are working as well. I am not sure after testing so many variables why this was the resolution, but I am glad I found it.
I will note, in looking for the Device Manager error message I did find this.
Open your device manager. Click ‘View’ and then click ‘Show hidden devices’. Your Pixel 2 XL (or whatever phone you have) should be shown there and will be ‘greyed out’. Make sure your phone is unplugged, and then right mouse click on your Pixel 2 XL on your device manager and click ‘Uninstall device’.
Worth trying at the very least.
Click to expand...
Click to collapse
Great to know it worked for you. However for me I tried in my Windows PC as well as on my MAC and it doesn't work on both. Unfortunately my warranty as expired too so I have dropped an escalation to Google and awaiting response from their end. My Pixel 2 XL has never worked properly for more than 9 months from the date of purchase with USB C port already replaced once, screen replaced due to burn in, headphones replaced as it stopped worked etc. I have also heard many people informing about the port starting to work fine all of a sudden too. If Google provides free support well and good, if not will move to OnePlus maybe. Had enough of Pixel phones. I had the first version of Pixel XL and then bought this.
Use a sim ejector tool to pry out the dust and gunk from the type c port. Had issues with charging and usb connection, you may not be able to see it but there would be a lot of lint and dirt collected inside the port. cleaning it up fixes the issues.
Khizar Amin said:
Use a sim ejector tool to pry out the dust and gunk from the type c port. Had issues with charging and usb connection, you may not be able to see it but there would be a lot of lint and dirt collected inside the port. cleaning it up fixes the issues.
Click to expand...
Click to collapse
Tried that too. There wasn't any dust as such but used a small paint brush to wipe inside throughly however didn't help. Any way to install the driver binaries via wifi or from within the phone rather than using a PC?
bejoyalex said:
Tried that too. There wasn't any dust as such but used a small paint brush to wipe inside throughly however didn't help. Any way to install the driver binaries via wifi or from within the phone rather than using a PC?
Click to expand...
Click to collapse
See my recent posts about my USB problems and replacing the internal USB ass'y. It didn't fix my similar problem though.
Cleaning the port is worth a shot. The SIM tool, a needle or plastic toothpick work great for this. I used a little alcohol too and the pad came out pretty dirty.
You can enable WiFi debugging/Wireless ADB in Developer Mode settings. You can then run commands in ADB. It won't let you unlock the bootloader with only WiFi though. That's what has me stuck.
I have the same problem and in my case the device has a sound bug that doesn't work at all, not even through the speaker, microphone or bluetooth. And the computer does not identify the cell phone or the device shows that storage option and only charges slowly. I don't know what to do help