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My partner has had a very bad experience with these guys. Been with them for years but never had to really talk to anyone. I'm having her upgrade so i'm most peeved off haha. To sum it all up in short.
* She was repeatedly disconnected when ringing them.
* She was repeatedly put on hold for up to 25 minutes at a time.
* She was given false information.
* She was spoken to very rudely at times.
She first rang on Wednesday and they said she could pay what she owes and start a new contract and get a new phone. She was told they HAD the Desire and for all the trouble they put her through she could have free next day delivery. They later that day rang to say they no longer had it and stock would come Friday so they would contact her then.
Friday comes and she receives a text saying her phone has been ordered. She rings up to confirm and they have put her on the wrong contract and say it will come for Monday. She says she was promised next day delivery but they say it's not possible for free... She has a new order put in and has to pay the roughly £8 for GUARANTEED (their words) next day delivery.
Saturday comes and no show. She calls them and is told it will arrive Monday. Obviously she is not happy as we both work and nobody will be home and she has paid for GUARANTEED next day delivery. They admit fault and refund delivery money. She says she is not happy and wants to cancel however the phone has actually left them so it's not possible now.
So we wait for Monday. If they told her in the first place that it would HAVE to be Monday no other option then she would be fine with it but with all the disconnections, on holds and rudeness she is not pleased and i'm not either to be honest.
Just to top it off i come on here and see all you lovely people receiving your handsets today and i'm forced to wait It's nice to see other people having a good experience with T-Mobile. Doesn't seem to be many like me. Sorry for the rant.
i think all networks are like that from time to time.
I never had any problems with o2 and everytime i ring them they were helpful and nice. however after i cancelled my contract 2 days ago i cant get hold of them to get my pac code :/
cez10 said:
i think all networks are like that from time to time.
I never had any problems with o2 and everytime i ring them they were helpful and nice. however after i cancelled my contract 2 days ago i cant get hold of them to get my pac code :/
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Log into your o2 my account and email them from there.
I asked for it Thursday evening via email, it was in my inbox this morning
I'd like to inform you that I've generated the PAC Code for you to
transfer your number. PAC (Port Authorisation Code) is required to
transfer your number to another service provider. Yours is GENxxxxxx and
is valid until 25 April 2010.
The PAC should be given to your new Service Provider, who'll then
collect your mobile number from us. We'll close your account just as
soon as your mobile number is transferred.
If the PAC isn't used by 25 April 2010, your account will remain open
and you'll continue to be charged your usual monthly tariff. The final
bill will be generated for your account within 7 to 14 days of the
disconnection date. The payment will be requested on or after 14 days
from your final bill date by Direct Debit.
I hope I've explained this clearly for you.
Thank you for taking the time to write to us.
kind regards
Jatin
O2 Customer Service
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Deliberating whether to jump ship or not so just as well it lasts for a month lol, not sure on coverage
Arbk said:
Log into your o2 my account and email them from there.
I asked for it Thursday evening via email, it was in my inbox this morning
Deliberating whether to jump ship or not so just as well it lasts for a month lol, not sure on coverage
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thanks i will try doing that.
and my contract cancels but i told them i want to keep my number as pay as you go. spose i will still need the pac when willing to join another network right?
im am kind of disappointed that as soon as i cancelled the contract they started to ignore me completely
@ ARBK
when you submit the email have you been transferred to a confirmation page or it went straight back to the Customer Service - Your details page? cuz i dont know if it has been sent or not :/
There was a confirmation it had been sent cez and an email several hours later with a ref number in the subject header...and I quote
Hi there
Thanks for your email. We'll look into your query and get back to you as
quickly as we can, normally within 72 hours.
If your phone's been lost or stolen please call us on 0844 809 0202, so
that we can prevent any unauthorised use of it.
While you won't be able to reply to this email, if you need to contact
us again you can visit o2.co.uk/emailus
In the meantime did you know we've put lots of answers to your
frequently asked questions online? Why not visit our online help centre
at o2.co.uk/help
Kind regards,
O2 Customer Service
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spose i will still need the pac when willing to join another network right?
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Fraid so
Has anyone received their $100 MIR from Sprint from the June 4th launch?
The rebate won't process until after the 30 day period, so I would imagine not many have received it yet. I got an email tuesday that mine was processing. Bought my Evo on 6/11 and sent in the rebate on 7/6. They received my rebate form on 7/13.
oh and btw, the launch was 6/4, not the holiday
I haven't received mine yet and have just passed the 30 day mark as of one week ago. I sent an email to the Support email provided in the rebate "status" page, but haven't yet received a response.
I plan on calling up customer care if I don't get a reply in another week or so...
oblivion0 said:
I haven't received mine yet and have just passed the 30 day mark as of one week ago. I sent an email to the Support email provided in the rebate "status" page, but haven't yet received a response.
I plan on calling up customer care if I don't get a reply in another week or so...
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Not tryin to be a d!ck but the process usually states that it will take like 4-8 weeks. If you're just trying to get them to expedite the process I understand, but realistically I wouldnt expect any $$ for at least a month after its started 'processing.' It appears you've only given them a week and a half so far.
Yes, typically, the rebate process is not quick at all. Give it the full 8 weeks, chances are, you'll get it around week 7. (from past experience)
agreed, typically you'll get it towards the end of the "up to 8 weeks" they tell you it takes.
Rebate
I actually recieved a denial letter in the mail. Took it to the store employee I bought it from, and she resubmitted it.
Just though it important to note...
If you had to swap out your phone for another for any reason after already submitting the MIR, you will need to re-submit one for the 2nd phone (assuming it was a within 30 day exchange). The first MIR will end up being rejected.
Got a letter today telling me it was rejected because they did not get the right sales receipt, even though I orded online, and sent in everything they asked me to (before I actually received my evo).
Oh well, now I got my shipping receipt, i'll send that in. (But I also exchanged my phone within the 30 days, due to some issues... but I have no new information... hopefully I don't get rejected again).
BenjRubenstein said:
Just though it important to note...
If you had to swap out your phone for another for any reason after already submitting the MIR, you will need to re-submit one for the 2nd phone (assuming it was a within 30 day exchange). The first MIR will end up being rejected.
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Well that sucks.
Best buy ftw
Good luck
Official response from Sprint's customer care:
We are really sorry you have not received any notice on your rebate; we are pleased to inform you that your submission was received on 06/23/2010 and is in the final stages of validation. Once we have verified that all requirements have been met, the rebate should be mailed within 30-45 days.
To track your rebate on line, please go to http://www.sprintrebates.com.
Thank you for choosing Sprint, we appreciate your business.
oblivion0 said:
Official response from Sprint's customer care:
We are really sorry you have not received any notice on your rebate; we are pleased to inform you that your submission was received on 06/23/2010 and is in the final stages of validation. Once we have verified that all requirements have been met, the rebate should be mailed within 30-45 days.
To track your rebate on line, please go to http://www.sprintrebates.com.
Thank you for choosing Sprint, we appreciate your business.
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Had I known it would've taken UP TO 30-45 days, I would have just bought the damn thing from Best Buy. Boo.
oblivion0 said:
Had I known it would've taken UP TO 30-45 days, I would have just bought the damn thing from Best Buy. Boo.
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yeah, MIRs are whack but its kind of like getting a present in the mail at least.
oblivion0 said:
Had I known it would've taken UP TO 30-45 days, I would have just bought the damn thing from Best Buy. Boo.
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6-8 Weeks seems to be the norm from my past experience with many phones / rebates over 10+ yrs w/ Sprint.
I bought my EVO at Best Buy (1st come 1st serve) when Sprint Stores had a waiting list and their website had the "i'm sorry but you can't get one message..." I was shocked to walk into Best Buy Renew My contract and get the phone for $199 + tax out the door. No 8week wait for the MIR.
The Icing was when I called Sprint Tech Support to get my MSL Code 3 days later and the rep tells me I'm eligible for a credit if I extend my contract... Hmmm? The same one I "just" extended @ Best Buy (2 yrs from that day?). I was happy to extend for 3 more days and a $70 Credit that was applied while I was on the phone. Gotta love inefficiencies.
"checks are in the mail..."
-kp
Awesome feedback to this post. I was unaware of https://www.sprintrebates.com and also never considered that the processing period would not begin until after the 30-day "trial".
My status:
Date Received: 06-17-2010
Status Detail: Your rebate is approved and is in the final stages of processing and should be mailed to you within the next 30 days. Thank you
Thanks everyone!
anyone received their check yet?
I received my check yesterday. I bought the phone around 20th of June.....
I just deposited the rebate check I got today in the mail.
I haven't even checked on mine yet. I got an email awhile back that said they received my mail. Of course, I was told it would take ~14 weeks to get it back too. I think I'm going to go check on it....
Update:
2/16/2011: Issues Resolved
Appears that these issues have been resolved. ChiChi Tech Co./hTC Express has finally responded to my many emails (Google Checkout was most likely the catalyst for the responses I received, as I notified them of the issues,) and ChiChi Tech Co. apologized for the errors that the system generated, which included phantom orders, emails confirming additional charges and orders.
No reasons given for the lack of timely and accurate responses early on, but no matter as I consider these issues resolved.
I have withdrawn my Dispute filed with Google Checkout.
In addition, ChiChi Tech has offered to ship a charger gratis.
I just had a very bad experience, or rather I am in the middle of a very bad experience with hTC Express/Chichitec, the suppliers of the 1800mAh batteries in addition to other accessories.
This company does not >
1) correspond to emails in a timely fashion, or with accurate information, if they even take the time to correspond
2) does not look up information regarding your order
3) replies with generic responses
4) places orders without Authorization
5) charges your account without Authorization
6) Ships orders 2 days later, even if you cancel the order within minutes of placing it
This company is one of the most horrendous companies I have ever dealt with.
I placed an order for (2) 1800mAh batteries, and then canceled the order minutes later because I was going to place the order with Amazon.com as I thought I may have better recourse in case I needed Customer Service to intervene regarding the order or product after receiving it.
I sent numerous emails and placed a call to customer service and left a vmail regarding the cancellation of the order within minutes of placing it.
I also put an item in my cart but did not place the order.
2 days later, I was sent an email that the original order was charged for, and the order was shipped.
I then received another email that a 2nd order (which was never placed) was charged for and also shipped.
I sent emails again regarding >
1) the shipment of a canceled order
2) the charge for and shipment of a 2nd order which was never authorized by me.
I received a response that if 2 orders were shipped, I can refuse 1 order, and that I would be credited for it.
You cannot refuse a USPS 1st class delivery as it is shipped with the general mail.
HTCExpress never looked up the information regarding these supposed orders, and gave me a generic response. They didn't even take the time to research this Issue. Unauthorized charges are a Very important Breech in my book. I sent them another email regarding refusal is not possible and I need them to take the time and look up my account information to tell me specifically what has occurred. Because at this time I have no idea.
I notified Google Checkout to get them involved as I was not getting any help from the Seller.
It appears that hTCExpress is located in China or Taiwan or thereabouts even though they say they ship the batteries from California. They sent the email at 1:30a, and their lack of response and lack of the English language make me believe they are located outside of the USA. If I would have known this, I definitely would have never attempted to place the order from them in the first place.
You never know how reputable a company is until you have an issue. Any company can take your money and ship an item. The way a Company handles and resolves Issues is very important. And so far hTCExpress/Chichitec has failed miserably.
I will see how this is eventually resolved. So much time wasted so far, and I am not even done yet.
if they charged your credit card or debit card just call the card company and tell them you didnt authorize the charge and they will reverse the charges.
At this point, I have no idea what exactly is going on due to non accurate response from the seller.
I received email notification that the 1st order was charged for and shipped. This was the order I canceled within minutes of placing it, that was shipped 2 days after I canceled it. Yet I don't see charges on Google Checkout.
The 2nd unauthorized order was placed, charged and shipped without my Authorization. I also received email confirm of this, and I see this order charge on Google Checkout.
I will have to call my credit card company to see what charges were put through.
hTCExpress is very unresponsive without any accurate information.
Google checkout appears to not have any protection for their customers as PayPal does. No wonder hTC Express is using them. I still have filed a complaint with Google Checkout even though the info page says to file a complaint with the seller. How do you do that when they don't respond??
As you say, I will get my credit card involved to let me know what was charged for and what was not, as the Seller is of no help.
The bad part is that hTC Express has these 25% restock policies etc. But that is why I canceled this order days before it was shipped. Yet they shipped it, or rather USPS was notified of shipment, but it was not shipped yet. That is why all this should not even be an issue. But hTCExpress is most likely located overseas which is one of the reasons for their non handling of this issue.
They can take an order and charge for it, and make unauthorized charges, yet they cannot cancel an order.
yes, you can refuse a first class usps shipment. as long as its not opened. just write return to sender on it. gotta say it sounds like you are a bit to blame on this one. also just because all your seeing is usps was notified does not mean it hasn't been shipped yet, i ship out about 100 packages a day and quite often usps misses scans or has delayed tracking info.
Sent from my PC36100 using XDA App
i'm going to have to disagree~... i placed my order on thursday last week, and recieved both them on monday~... i mean fast!!!.. both batteries work like they should, and as expected... were even 60% charged when i put them first in~.... ..so i got them last night.. charged to 100... then pulled off at 755pm.... and went to bed..as im writing this post.... with btooth, and gps running...... it is a work phone, so i use it throughout the day... i'm sitting at 66% left with 12hrs 9 mins in~....
sorry you got a lemon of a deal~..
@ OneStepAhead
"gotta say it sounds like you are a bit to blame on this one."
??
Hmm....
The Only thing I am to be blamed for is placing the order in the 1st place. I canceled the order within minutes of placing it.
Htc express >
- did not respond to my emails in a timely fashion
- responded to my numerous emails generically 3 days later without looking up the info of my original order (order placed 2/10, generic response received 2/13)
- ignored my cancellation emails
- sent me a confirm email stating that the original order was charged for and shipped 2 days later.
- sent me a confirm email that a phantom 2nd order was charged for and shipped
After notifying Google Checkout, htc express (within an hour) finally researched my account history. This was part of their response >
"After search our system, we could confirm your credit card has been charged one time only. You placed order on Feb.10th, but our system sent you a notice on Feb 12th right after the order has been shipped. This is a system error and it would not affect to your original order"
They continued and ask me "to please cancel the dispute with Google Checkout as soon as soon as I can."
- They did not explain why a 2nd order was put through.
- They did not explain why I received an email that a 2nd charge was put thru
- They did not explain why I received an email that the 2nd order was shipped
- They did not explain why my cancellation requests immediately after placing the 1st order were ignored
- They did not explain why it takes an email to Google Checkout to get htc express to get off their arses to do what they should have done in the 1st place.
- htc express is a failure as a Company when it comes to responding to Customer emails regarding cancellations of orders immediately after placing them
- htc express is a failure as a company when it comes to responding to any customer queries in a timely and accurate fashion
- htc express is a failure as a company when they put through orders that were never Authorized
- htc express is a failure as a company when it comes to researching a customer's account history
- htc express is a failure as a company when it comes to explaining important issues that are raised like confirmation emails of unauthorized orders and charges.
And only when Google Checkout is notified, do they than respond, which is what I thought would happen when I contacted Google Checkout.
I have dealt with many Online and Brick & Mortar companies, and hTC Express is at the top of the list as one of the Worst companies I have ever had the displeasure to deal with. Right up there with HP (Hewlett Packard)
I am also in the telecommunications business and deal with customers all the time, and Customer Service is Top Priority.
As I said, a Company is only as good as their Customer Service. Usually a Customer never has to deal with the Customer Service Department of a Company, as usually an order is placed, charged for and shipped. The customer receives the product and usually everything is good to go.
It is when there is an issue, can you tell the true worth of a Company regarding how they handle and respond to the issue.
I had a similar issue with them. I just disputed the transaction through paypal and they fixed the problem pretty quickly.
apfrost said:
I had a similar issue with them. I just disputed the transaction through paypal and they fixed the problem pretty quickly.
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The only option at checkout for me was Google Checkout.
When I clicked on Paypal, nothing on the screen. I tried it 3x, but the only payment option was GC. Wonder why?
I should have stopped right there
Btw, similar issues with www.fommy.com
I confirm an item description via email and phone conversation. And the item on the web has a picture as per description and verification. BUT low & behold, when I received the item, the P/N is different. What a surprise!
fommy apologizes and asks me to ship item back at my expense for a refund. I do, but have yet to hear a response of receipt of item or credit back to cc after 2 emails.
A link.........yeah, maybe. Don't deal with overseas companies from China/Taiwan, at least when it comes to smart phone accessories.
I know better, but the shipping from the USA threw me off, as it sounds like they are based in the US.
The kicker is I have items shipped from Oversea like the Netherlands, Taiwan and GB without issues. And the Customer Service is Fantastic! But those purchases are for Flashlights (cpf, cpfmp) and such, by smaller companies or individuals who take pride in not only their Work, But their Customer Service regarding any issues that may arise. And their Communications are excellent regarding responses, shipping, etc...........
I ordered my white Pixel 2 XL on Nov 14th and recently Google started the holiday promotion when you buy a Pixel 2 you can get a Home Mini and $100 store credit for free. I saw on a couple sites where people that had ordered their phone before the promo were able to call and get the promo deal applied to their order. I emailed Google to ask if I could get the promo and after 3 or 4 days they never answered, so I was going to call them today and ask. Just before I called I got an email saying my phone has shipped. I called anyway and asked if I could get it. They said they could not apply it to my order since it was done before the promo, but they said I could refuse the delivery and then reorder the phone and get the promo. I asked if there was a way to go online and cancel my order now so I could get the process going sooner, and they said no. Well looking at my order, there's a Return Item option and I'm wondering what and how that's intended to work. So if I wait for my phone to get here, say in 3 days, then refuse the delivery and wait another 3 days for the phone to get back to Google, I'm looking at another week before I can order the new phone. Then on top of that, add in the week or so for the new phone to get here. I'm trying to figure out if there's a way to cut down on some of the wait by cancelling the order via the Return Item method. What exactly is Return Item for? Is that for after you actually have the phone in hand? Would using the Return Item cancel the order, allowing me to order the new phone now? I used Google Finance option and there's not enough there to cover two phones while one is in transit back as a return, and I'm guessing I need to wait for the phone to get back to them before they zero out the financing on the original order.
http://www.androidpolice.com/2017/12/01/deal-alert-get-300-off-pixel-2-2-xl-verizon/
refuse the shipment you'll get your refund sooner
Nvm
You have to be able to be there for the delivery....because the deliverer will likely just leave it at the address and leave. Which will be likely an accepted delivery.
Not sure if all phones get shipped by the same delivery company, but mine says OnTrac when I check the tracking. On the tracking page there's a "Contact Us Form" link in the paragraph above the tracking info. Clicking that link, the form has a "Reject an upcoming delivery" option. I filled that out, so hopefully it gives them a heads up and ensures the delivery rejection in case I'm not home. After filling out the form, the confirmation email says someone will look over the request and get back with me. Haven't heard back yet, but hope it works in rejecting the delivery.
Just an FYI I was in a similar situation. Received my phone on Cyber Monday. Called Google and they said is have to order a new one to get the promo, so did. New one arrives tomorrow. Sent the old one back the day it arrived and Google is saying it can take up to 14 days to process the return.
Only thing I can suggest is being able to float the price of both phones until the return is processed.
I received an email from the Google store this morning that my pre-order for a 6 pro was on hold due to a payment failure on my google store financing account. There was a link button to Fix Payment. Pressing that button brought up a screen that says that they could not fix the payment and to contact Google. I contacted Google Chat and was told to contact Synchrony Bank. I contacted Synchrony Bank and was told that Google charged my account on the 19th then returned the money to Synchrony this morning and tried to re-charge the account 8 times and Synchrony flagged the account for fraud. The Synchrony rep verified my purchase and unlocked my account. She said they were receiving a lot of calls this morning for the exact same thing. Any ideas how to fix this so Google doesn't cancel my pre-order?
Have you re-contacted Google and let them know that Synchrony unlocked the account (and the rest of the story if necessary)?
I did via chat and I get back a message that my issue is under review "Case in Progress." Whatever that means.
Good luck, I hope it works out quickly.
My advice if you're in a hurry to get a P6P;
Use an alternate source of funding and purchase another P6P.
If you ever get the initial device that is now "case in progress" return it within the 30-day no questions asked return period.
Bummer, be aggressive to resolve...
Az Biker said:
My advice if you're in a hurry to get a P6P;
Use an alternate source of funding and purchase another P6P.
If you ever get the initial device that is now "case in progress" return it within the 30-day no questions asked return period.
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This is good advice. Once Google, (actually Ingram) says they are working on it...it could take forever and end bad.