Related
Here is my story hopefully this makes its rounds on the internet. No company should EVER treat its customers this way...
I attempted to cancel my order using the cancel button on my order page and was told that I needed to contact the Google Play Help Center.
I called the Help Center and told the customer service representative that I wanted to cancel my order. The woman who answered the phone told me that she was unable to cancel my order as it had already been processed - even though the watches are not scheduled to leave the warehouse until 9/19. I asked to speak to her supervisor.
The customer service supervisor got on the phone and told me that they could not cancel my order as it had already been processed and the order was sent to the warehouse. I reminded him that my order was not even going to ship for another 7 days and therefore he should be able to cancel the order. He told me he was unable to do that. He told me I had to wait until the watches shipped, then refuse the package and AFTER they receive it back, I would be credited the $512. He also informed me that once it left Google, it could take 10 days for me to receive it, refuse it, and then another 10 days to send it back. That is a total of 27 days. I asked to speak to his supervisor and he refused. I asked for his name and at first, he did not want to give it to me. When I pressed him, he told me "David". I asked for his last name and he refused. I asked for an employee number or some other identifier that I could use when writing a letter. He again refused to give me anything. He told me my only option was to wait and refuse the package. He told me that the "leaves the warehouse" date on my order was a "no later than date" and that it could leave sooner. I asked him to tell me exactly what day my order was scheduled to ship - since it had already been processed and sent to the warehouse. David told me that he couldn't give me that information because "IT WAS BACKORDERED"! THEY DID NOT HAVE THE WATCH IN STOCK! They couldn't cancel an order on a watch they didn't physically have-I had to wait until they received a shipment, processed it, shipped it to me, and then refuse it and return it!! I told him that this was absolutely ridiculous and I wanted to speak to his supervisor. He told me he "just remembered" he could cancel an order if it wasn't in stock and he put me on hold. When he came back he told me he would transfer me to shipping and returns and Cassandra would help me. He transferred the call and told me she would be able to help me.
Cassandra told me that she was unable to cancel my order and that I would have to wait for it to arrive, refuse shipment, and allow it to be sent back. I told her that was unacceptable and I wanted to speak to her supervisor, she refused. She then informed me that I had ONE HOUR after placing my order in which to cancel it! ONE HOUR! I told her that was ridiculous and she told me that was their policy. I asked her why there is a cancel button attached to my order if I am not able to cancel it after one hour. She told me she couldn't answer that. I again told her that I should be able to cancel the order when the item is backordered. She told me she didn't know if the watches were backordered and so I asked her to transfer me to the warehouse where I could speak to someone who knew the current stock status. She told me that they don't have a phone in the warehouse!!!! I again asked for her supervisor and she refused. She said "I will pass on your feedback when we discuss customer feedback issues." I said that was unacceptable and she asked if she could help me with anything else. I told her she hasn't helped me at all. She said: "I'll pass on your feedback". End of conversation.
Wow! I didn't expect that from Google Play costumerservice! Like you said that's just ridiculous!! They should easily canceled it
Skickat från min LG-D802 med Tapatalk 4
Just went through the same damn thing....
It clearly says on their website that you can cancel as long as it hasnt shipped.
This is complete BULL****! Outright customer deception.
I had a terrible experience purchasing the first nexus 7 from google play. My unit was defective and getting a hold of someone was impossible. They had the balls to remove their contact phone number when tons of people started having issues with their devices and orders. Luckily some websites made a screenshot of their support page that still had their phone number listed. Even with the phone number I was not really being helped. Lots of run arounds and "I can't do that". That experience has left an extremely bitter taste in my mouth from ever ordering any kind of hardware from google play. I think they have gotten better since then but I have no interest in testing that out first hand.
really wow screw them see if you can file a chargeback or something
You got a bad CS rep and manager. Did you try calling back and another time? Every company has it's bad apples.
Sent from my LG-D851 using Tapatalk
I was able to simply go to my google play account and cancel the order.
"Cancel or change your order. Please note that changes may not be possible after the first hour."
You get than in their email from google right away.
Dispute the charge with your credit card company.
nazforex said:
Dispute the charge with your credit card company.
Click to expand...
Click to collapse
^^ THIS!! Call your Bank or Credit company and explain to them that you have not receive the item, it is out of stock for an undetermined amount of time, and that they will not Cancel/refund you. Your Bank/Credit company will handle it from there. Once you Get your Money Refunded from your Bank/Credit company then File a Complaint with BBB and send an email to every Google Play's CS email you can find online with your BBB complaint/file number and story about "David". Mention that you would like them to contact you ASAP and watch the magic happen after that!
AmirAli44 said:
Wow! I didn't expect that from Google Play costumerservice! Like you said that's just ridiculous!! They should easily canceled it
Skickat från min LG-D802 med Tapatalk 4
Click to expand...
Click to collapse
Sounds about status quo for Google. That particular NSA front is pretty bad at customer service.
Thank you, I won't buy any hardware from Google play after reading this!
I remember my Nexus 4 being delayed on the google play store...and then when it actually shipped I paid for the 2 day shipping but it took 4 business days to arrive. I contacted google support to at least get a shipping refund or credit, but they offered nothing except for an apology. Wouldn't use them again!
I ordered the G watch on release but canceled it within 10 minutes and had no problem.
All of you that say you'll never buy from the play store again must not use nexus devices.
Thanks God I have chosen Amazon to pre-order the EU version.
They are light-years forward when we talk about customer service!
Looks like my order shipped last night 2:30am eastern time!
Sent from my HTC One using Tapatalk
NaterTots said:
I ordered the G watch on release but canceled it within 10 minutes and had no problem.
All of you that say you'll never buy from the play store again must not use nexus devices.
Click to expand...
Click to collapse
Oh shoot, I forgot about the Nexus!
I haven't bought one yet, but I've been thinking about it.
Cr4z33 said:
Thanks God I have chosen Amazon to pre-order the EU version.
They are light-years forward when we talk about customer service!
Click to expand...
Click to collapse
One question to the mods... what happened to the last part of my post??
What was wrong with
And btw shame on you Google!
Click to expand...
Click to collapse
??
Sent from my Samsung Galaxy Tab Pro 10.1
Cr4z33 said:
One question to the mods... what happened to the last part of my post??
What was wrong with
??
Sent from my Samsung Galaxy Tab Pro 10.1
Click to expand...
Click to collapse
I don't think anybody would have deleted "Shame on Google"...
Damm
So, I place my order on the 4th for Pixel XL 128g in black using Google financing option. Order was successful, so I thought. Never got a confirmation email or anything. After submitting the page landed on order history with "Canceled" in the header. Login to sysnchrony and all my available credit is gone and there is a pending payment for the amount of the whole order. Fast fw to today, still same pending amount..a rep at google finance tell me that it shows approved and I should contact google store to get shipment info and what not.
Google store has no history of my order and keep insisting I used the wrong email to place the order haha wtf ever. They can't find any damn trace of it. No trace of it in my order history either. So guess I'm not getting the Pixel!!
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
92slammer said:
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
Click to expand...
Click to collapse
Were you able to reorder? Even if I ever get to reorder looks like they are out of stock for XL anyways.
Not with Google finance. I went ahead and just put it on my credit card. I tried Google finance again yesterday and it was declined because of the pending charge.
Gotcha. I'm going do the same once the XL is back to stock.
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
mrwicked said:
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
Click to expand...
Click to collapse
same here
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
hutzdani said:
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
Click to expand...
Click to collapse
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
mrwicked said:
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
Click to expand...
Click to collapse
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
hutzdani said:
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
Click to expand...
Click to collapse
Well that's good to hear. Hope the XL 128 comes back in stock soon so I can reorder.
Sent from my 2PS64 using Tapatalk
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Can you please post the link to order thanks
fineazbro said:
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Click to expand...
Click to collapse
Return it go a few days without a phone.
I was a victim of this as well. I called and was told that if I were to cancel my new XL 128gb pre-order and reorder with the promo code, I would have to wait likely another month before I receive the phone. I decided against it, but the rep was cool and added a ton of notes to my account so when I activate it, ill get some sort of credit towards my Fi account to compensate. He also confirmed that my device would def ship on the 21st.
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
sick_DMP said:
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
Click to expand...
Click to collapse
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
sitnlow4life said:
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
Click to expand...
Click to collapse
yeah, i havent had any response at all. And I have sent multiple emails w/screenshots of my acct information showing the purchase of the "Google Devices" in my acct balance history. It even has my monthly payment to project Fi right above that so called "declined purchase" . So they somehow can automatically take payment for my Fi service, send me my Nexus 6P and my Fi sim cards not to mention my Google cardboard etc.... several things have been purchased through the same acct with NO issues, now all the sudden Im having a bunch of problems... be serious Google....
I received my Pixel XL yesterday but have yet to be charged for it?
I did the Google Financing.
Haven't gotten any email or snail mail from the card company.
Nothing at all.
And payments.google.com only shows my debit card being charged tax for the purchase.
No other payments.
Am I getting a free phone or is it looking this way for you guys too?
I can't even log into the card company's website because I have no clue what my card number might be, since I have not received any communication from them?
CZ Eddie said:
I received my Pixel XL yesterday but have yet to be charged for it?
I did the Google Financing.
Haven't gotten any email or snail mail from the card company.
Nothing at all.
And payments.google.com only shows my debit card being charged tax for the purchase.
No other payments.
Am I getting a free phone or is it looking this way for you guys too?
I can't even log into the card company's website because I have no clue what my card number might be, since I have not received any communication from them?
Click to expand...
Click to collapse
You should have received a letter in the mail with your Google financing card. I received mine about a week after pre-ordering. I can see the charge on my card and I just received an email notifying me that my payment is due Nov 15.
Sent from my Pixel XL using Tapatalk
Weird. I have not gotten the card/letter or even any emails.
I pre-ordered on October 15th.
I got the emails with my tracking info.
Got an email talking about my device protection at $5/month.
But nothing from the credit card company.
And if I go to payments.google.com and click on "Payment Methods", it shows my debit card, paypal account, Google Play balance.... but no financing/credit card info.
My payments.google.com page.
None of this is from Google Financing or their card company.
image uploading site
CZ Eddie said:
I received my Pixel XL yesterday but have yet to be charged for it?
I did the Google Financing.
Haven't gotten any email or snail mail from the card company.
Nothing at all.
And payments.google.com only shows my debit card being charged tax for the purchase.
No other payments.
Am I getting a free phone or is it looking this way for you guys too?
I can't even log into the card company's website because I have no clue what my card number might be, since I have not received any communication from them?
Click to expand...
Click to collapse
Exact thing is happening to me. Had Google finance send the bill to my business and nothing has come in. I already have a credit account with the same bank that Google finance goes thru (Synchrony Bank) and they don't see any payments due.
Wow.
Did you order, then cancel, and then order again? I did. Two days apart.
Maybe they're just trying to catch up on things still.
CZ Eddie said:
I received my Pixel XL yesterday but have yet to be charged for it?
I did the Google Financing.
Haven't gotten any email or snail mail from the card company.
Nothing at all.
And payments.google.com only shows my debit card being charged tax for the purchase.
No other payments.
Am I getting a free phone or is it looking this way for you guys too?
I can't even log into the card company's website because I have no clue what my card number might be, since I have not received any communication from them?
Click to expand...
Click to collapse
I received the card in the mail about a week after ordering and I registered with Sycrhrony. When Pixel XL shipped there was a hold pending but when I received phone 4 days later did not pay attention.
I did not get a text from bank for the charge so checked again and noticed the first pending was still there but maybe expired since most pending are proceed in 2 days and there was another pending charge for the day I received phone and available credit matched one charge.
Just checked now and there are no pending and full available credit. I do know Google had problems at the beginning processing some orders with the bank and ordered were cancelled. Maybe they still have some bugs to work out with the bank. I doubt we will get free phones because Google has the finance account info and could verify with the bank about the charges. Just might take a little time.
Sent from my SM-T713 using Tapatalk
CZ Eddie said:
Wow.
Did you order, then cancel, and then order again? I did. Two days apart.
Maybe they're just trying to catch up on things still.
Click to expand...
Click to collapse
I first tried to apply for the Google financing but after that it told me I had to contact Synchrony Bank to finish the approval. I called them immediately and within 5 minutes was approved. I then tried to check out on the Google Store but it didn't show my credit. So I called the Google Store number and they helped me over the phone to apply my financing to my Google account which took about 10 minutes. I then proceeded to check out with no issues but have not received anything from them about the financing since. I ordered the Quite Black 32gb Pixel XL from Google directly within about 3 hours after they started pre-orders.
I just activated my Project Fi.
And now it *looks* like Google is just adding my $32 Pixel monthly payment onto my Project Fi bill. So I'm being billed for the $769 instead of having it on some kind of credit card. Interesting.
I have yet to ever receive any communication from Google's credit card company (Synchrony) nor has my credit report reported anything on it.
Cool.
My credit is untouched.
Works for me I guess.
CZ Eddie said:
I received my Pixel XL yesterday but have yet to be charged for it?
I did the Google Financing.
Haven't gotten any email or snail mail from the card company.
Nothing at all.
And payments.google.com only shows my debit card being charged tax for the purchase.
No other payments.
Am I getting a free phone or is it looking this way for you guys too?
I can't even log into the card company's website because I have no clue what my card number might be, since I have not received any communication from them?
Click to expand...
Click to collapse
I preordered the phone using Google Financing. I NEVER received anything in the mail for it. I checked my bill which is due on the 20th and it says I owe $0.00 for the month. It does have my total charges on there though.
I chatted with synchrony about this just yesterday, as online it say a payment is due 11/20/16, however it is listed as $0.00.
Rep told me, bill is actually due 12/20/16, and I will definitely receive a paper bill in the mail (I did not enroll in electronic statements/billing).
The actual phone charge was posted to my acct. 11/07/16, and is reflected in my available credit limit.
I ordered my Pixel XL with Google Financing. But when my order shipped, Google charged my debit card $968.67! My order status still shows Google Financing as the payment method. I'm currently exchanging emails with Google Support trying to get the charge reversed.
Hi,
Same here, got phone with google financing. No contact or billing that I have seen anywhere??
The bank site I went to needs my account number to register but I don't know what my account number is???
Google wallet has the charge listed but only last 4 numbers of account.
Ken
I purchased my pixel XL through the Google store via financing by Google (synchrony). During my purchase I asked them if this could be combined with my project fi service bill, they said they could not just in case I decided to suspend my project fi service. I got my phone, and didn't receive any email or letter about billing for a month. Finally I received what looked like a credit card from google, and soon after an email from synchrony asking me to register my card and account.
The link it provided me was to "credit.syf.com" (don't try and visit and do this before you get the email or you might screw something up. I visited the link, registered my card, it showed my original limit of 1000, minus the 900 I spent at the Google store.
It said my bill was 0.00 for about another month, then finally changed and got updated.
Now when I visit, it shows how much I owe, my credit limit, my payment date, etc etc.
That's just me telling you all how my experience went. Essentially, wait till you get your physical card from google/synchrony in the mail, then register the card at the link provided in your email.
Google maybe is trying to charge credit cards before shipment because I got a text message Oct 16 3 am asking to confirm if the Pixel 2 XL charge was not fraud. All I had to do is text reply 1 to confirm my Pixel 2 XL 128gb black was not fraud. Check your credit card statements or log online to make sure your credit card has not been put on hold because of google raising red flags for fraud. I ordered right after the presentation hitting refresh non stop. 12:30 central.shipping to USA.
My order was right after the presentation 12:30 central. Order ship Oct 17 with Delivery Oct 19-20
PD- I also received an email from Google stating YOUR GOOGLE STORE ORDER IS ON HOLD at 2:52 am
noeldavid said:
Google maybe is trying to charge credit cards before shipment because I got a text message Oct 16 3 am asking to confirm if the Pixel 2 XL charge was not fraud. All I had to do is text reply 1 to confirm my Pixel 2 XL 128gb black was not fraud. Check your credit card statements or log online to make sure your credit card has not been put on hold because of google raising red flags for fraud. I ordered right after the presentation hitting refresh non stop. 12:30 central.shipping to USA.
My order was right after the presentation 12:30 central. Order ship Oct 17 with Delivery Oct 19-20
PD- I also received an email from Google stating YOUR GOOGLE STORE ORDER IS ON HOLD at 2:52 am
Click to expand...
Click to collapse
Tracking Label created 10.17- FED EX - delivery due 10.18
Can't wait - should be getting my Pixel XL2 tomorrow!
Good to hear they're finally shipping the device
Mine is scheduled for 27th
Sent from my Nexus 9 using Tapatalk
Geekser said:
Tracking Label created 10.17- FED EX - delivery due 10.18
Can't wait - should be getting my Pixel XL2 tomorrow!
Click to expand...
Click to collapse
Same getting my pixel tomorrow
Here we go again. Every year with Google where they fail hard from their Google Store. I got a message like the OP for fraud on my banking card. I verified it was a valid transaction online. Google didn't tell me my account was on hold until this morning. No email, no call back. So I had to call the banking institution to tell them that the transaction was valid and now I have an elevated case with Google to make the transaction on their end. Their store has been a nightmare every year they started the Google store. It's so ridiculous. Now I am not sure when my phone is being shipped. I hope it's not going to be a long wait like I have heard years past.
EDIT: I should have known to call my banking institution the minute I ordered the phone on October 4th to be aware of a transaction. I just knew some stupid s*** like this would happen with Google since they are horrible with their store.
OP here, just an update. My transaction will not experience any delays and will proceed as scheduled. ( Oct 17 ship - Oct 19 delivery) Confirmed by Fedex tracking.
I was lucky that my Costco card Visa texted me at 3am about the Google fraud transaction with the option to confirm the transaction by replying 1.
noeldavid said:
OP here, just an update. My transaction will not experience any delays and will proceed as scheduled. ( Oct 17 ship - Oct 19 delivery) Confirmed by Fedex tracking.
I was lucky that my Costco card Visa texted me at 3am about the Google fraud transaction with the option to confirm the transaction by replying 1.
Click to expand...
Click to collapse
Glad it worked out for you. Google didn't notify me of being on hold. This is something that I have read about in the past. They are notorious for this. They should be just like the banking institutions and send a text the minute the status changes on the order, but this is where they fail. You have to be proactive on their orders for things to go smoothly.
jon198027 said:
Same getting my pixel tomorrow
Click to expand...
Click to collapse
I was surprised this morning by a Fed Ex Ground deliver at 835am - they never come that early - must have known I was waiting for my new Pixel XL2! LOL - phone looks awesome - going thru setup and looking forward to root - hopefully will happen soon.
noeldavid said:
Google maybe is trying to charge credit cards before shipment because I got a text message Oct 16 3 am asking to confirm if the Pixel 2 XL charge was not fraud. All I had to do is text reply 1 to confirm my Pixel 2 XL 128gb black was not fraud. Check your credit card statements or log online to make sure your credit card has not been put on hold because of google raising red flags for fraud. I ordered right after the presentation hitting refresh non stop. 12:30 central.shipping to USA.
My order was right after the presentation 12:30 central. Order ship Oct 17 with Delivery Oct 19-20
PD- I also received an email from Google stating YOUR GOOGLE STORE ORDER IS ON HOLD at 2:52 am
Click to expand...
Click to collapse
They always charge a day or two before shipment, to ensure proper payment. It's not fraud at all. Not sure why your freaking out. You knew it was going to hit your account?
When you buy they device, the charge hits and falls off. Google then recharges you a day or two before shipment.
It's how it's always been.
antiochasylum said:
They always charge a day or two before shipment, to ensure proper payment. It's not fraud at all. Not sure why your freaking out. You knew it was going to hit your account?
When you buy they device, the charge hits and falls off. Google then recharges you a day or two before shipment.
It's how it's always been.
Click to expand...
Click to collapse
What you state is common knowledge. What I am talking about is when the credit card company stops the transaction because they are trying to protect you from possible fraud. If you do not get the text or the email goes to spam you do not get a phone.
noeldavid said:
What you state is common knowledge. What I am talking about is when the credit card company stops the transaction because they are trying to protect you from possible fraud. If you do not get the text or the email goes to spam you do not get a phone.
Click to expand...
Click to collapse
Not all companies do that. Smaller banks will do this.
I'm on Google credit. They sure didn't text me.
Citi bank (not small) denied the purchase when Google tried to charge my card on Oct. 4th. Subsequent to that, Google never notified me that the purchase was put on hold via e-mail. Then on Oct. 16, I got a fraudulent charge from my bank, Google tried doing the transaction again on my bank account and were denied. This is when I realized how fu**ed up, like every year previous, google store has been. They didn't notify me TWICE before I figured out what was going on. So now, I have to make sure the bank accepts the charge, which I did. Then Google has to proceed with the order, which in the past has been a nightmare for some people where they would get the phone a month or two later. This is what pisses me off about Google. No correspondence TWICE before I have to call them to get the ball rolling.
I ordered my white Pixel 2 XL on Nov 14th and recently Google started the holiday promotion when you buy a Pixel 2 you can get a Home Mini and $100 store credit for free. I saw on a couple sites where people that had ordered their phone before the promo were able to call and get the promo deal applied to their order. I emailed Google to ask if I could get the promo and after 3 or 4 days they never answered, so I was going to call them today and ask. Just before I called I got an email saying my phone has shipped. I called anyway and asked if I could get it. They said they could not apply it to my order since it was done before the promo, but they said I could refuse the delivery and then reorder the phone and get the promo. I asked if there was a way to go online and cancel my order now so I could get the process going sooner, and they said no. Well looking at my order, there's a Return Item option and I'm wondering what and how that's intended to work. So if I wait for my phone to get here, say in 3 days, then refuse the delivery and wait another 3 days for the phone to get back to Google, I'm looking at another week before I can order the new phone. Then on top of that, add in the week or so for the new phone to get here. I'm trying to figure out if there's a way to cut down on some of the wait by cancelling the order via the Return Item method. What exactly is Return Item for? Is that for after you actually have the phone in hand? Would using the Return Item cancel the order, allowing me to order the new phone now? I used Google Finance option and there's not enough there to cover two phones while one is in transit back as a return, and I'm guessing I need to wait for the phone to get back to them before they zero out the financing on the original order.
http://www.androidpolice.com/2017/12/01/deal-alert-get-300-off-pixel-2-2-xl-verizon/
refuse the shipment you'll get your refund sooner
Nvm
You have to be able to be there for the delivery....because the deliverer will likely just leave it at the address and leave. Which will be likely an accepted delivery.
Not sure if all phones get shipped by the same delivery company, but mine says OnTrac when I check the tracking. On the tracking page there's a "Contact Us Form" link in the paragraph above the tracking info. Clicking that link, the form has a "Reject an upcoming delivery" option. I filled that out, so hopefully it gives them a heads up and ensures the delivery rejection in case I'm not home. After filling out the form, the confirmation email says someone will look over the request and get back with me. Haven't heard back yet, but hope it works in rejecting the delivery.
Just an FYI I was in a similar situation. Received my phone on Cyber Monday. Called Google and they said is have to order a new one to get the promo, so did. New one arrives tomorrow. Sent the old one back the day it arrived and Google is saying it can take up to 14 days to process the return.
Only thing I can suggest is being able to float the price of both phones until the return is processed.