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Hi,
I'm genuinely sorry if this is an often repeated thread, but I couldn't find anyone here suffering from exactly the same symptons as me.
I've had my One X for a couple of months, it's completely unrooted and has nothing on it you can't get from Google's app market. I'm with Orange, in the UK, so the phone's running all their default stuff.
My phone's been running quite hot ever since I got it, but, today, I had it in my pocket while I drove to work (20) minutes, and it must have overheated and turned itself off.
I couldn't turn it on, and, in my panic, I held the power button for ten seconds, and saw the buttons at the bottom flash. Since then, nothing at all, no charging light (from USB or mains). I've tried all combinations of power/volume button presses and absolutely nothing has happened at all. Nothing at all since the first button flashes on the first long power button press (10 seconds). Now, it's been like that for about 8 hours and has been on and off charge all day, to no avail. (no LED at all, at any point, red nor green).
I've just got back from holiday and have a tonne of pictures and vids I have probably lost, but want to try to recover. I'd be really, really grateful for the assistance of the experienced people here. I'm, as you may have picked up, a hopeless newb.
When I connect via laptop to USB, the computer (Windows 7) detects an APX device, whatever that is, but the automated driver installation fails. Nothing shows up in Windows explorer.
Is there anything I/You/We can do?
My last resort is to send it back to Orange, and ask if they can retrieve data, but I expect they'll just send a new phone and wipe/refurbish my old one for someone else.
Is it possible to send phones back to HTC for repair, without losing data?
And finally, although I've not seen anything on the screen at all, no bootloaders, no recovery screen, nothing, might some combinatin of my button-mashing have already wiped the phone?
On a scale of One to OH DEAR...how screwed am I?
Please help me, XDA!
Edit: Ah, I can see it as a device, actually. Shows up as an "APX Device", but I can't do anything with it.
Did you press power + volume up?
If so, it's in "bricked state" now and only HTC can recover it.
Sent from my HTC One X using xda app-developers app
Flo95 said:
Did you press power + volume up?
If so, it's in "bricked state" now and only HTC can recover it.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Yeah, I think once I tried everything else I tried that.
Is this what NVFlash can get around on other phones, but not the One X?
Assuming that's what I have done, will HTC be able to recover my personal data? I don't care about app-data, just photos and vids.
Should I go through HTC directly, or through my mobile network/carrier? The phone should still be in warranty, it's only a couple of months old.
Edit: Although, one thing to add to that is that at no point, apart from the very first 10-second power button press, did anything happen on the phone at all. If that makes any difference, at all.
I had a chat to an HTC customer services bod, who said that even if they can recover data during a phone repair they automatically wipe it, due to the Data Protection Act (UK).
Anyone happen to know if you can waive your right to data portection in certain instances?
JimBadger said:
I had a chat to an HTC customer services bod, who said that even if they can recover data during a phone repair they automatically wipe it, due to the Data Protection Act (UK).
Anyone happen to know if you can waive your right to data portection in certain instances?
Click to expand...
Click to collapse
trust me, backup and restore, even if you waived your rights and htc confirmed they wouldn't wipe it, i guarantee you 100% you would still get a phone back that has been wiped.
lawrence750 said:
trust me, backup and restore, even if you waived your rights and htc confirmed they wouldn't wipe it, i guarantee you 100% you would still get a phone back that has been wiped.
Click to expand...
Click to collapse
I know you're probably spot on there. It's potentially more trouble to HTC than it's worth, to go messing with personal data.
But, my phone's all but dead. I can't backup and restore.
Unless I can figure out how to make sense of this "APX" device detection thing.
Can I still somehow root my phone, if the only "access" I ahve to it is seeing it as an APX device? I can't do anything with it. I can't get into the bootloader to unlock it to allow rooting.
Or can I?
would a battery pull prompt the phone to start normally again possibly? The phone isn't hard to open, but htc will probably know if it has been since you might make a mess of some of the glue and shields in there.
Edit: Did you ever enter your dropbox details into your OneX? because it should have auto camera upload on by default. Check your camera upload folder of your dropbox on the web if so.
This may be useful for the s off development. It seems overheat protection may trigger apx
Sent from my HTC One X using Tapatalk 2
If I get desperate enough I might try pulling it open....
I never setup Dropbox, unfortunately. Nice idea though, and I sure as hell will next time.
If my phone's death can further the cause of open One X's for all, then I'm all for it. At this point, I'd pay someone to try and get my data off, too.
If someone wants to talk me through trying to access it in this "apparent" APX mode, I'm up for experimenting.
unfortunately I am also in the same situation,
my HTC OneX has a MIUI ROM, and today while I was playing it is locked, I pressed for 5 seconds the power button and the phone will go off at the time of restart anything! black screen and each function has ceased to work!
the strange thing is that for some time the FlashBoot worked, now no longer even that!
someone has found a solution to at least access to the memory to retrieve the data?
please help me
bubu said:
unfortunately I am also in the same situation,
my HTC OneX has a MIUI ROM, and today while I was playing it is locked, I pressed for 5 seconds the power button and the phone will go off at the time of restart anything! black screen and each function has ceased to work!
the strange thing is that for some time the FlashBoot worked, now no longer even that!
someone has found a solution to at least access to the memory to retrieve the data?
please help me
Click to expand...
Click to collapse
Your stuck in apx mode? You can't fix it afaik...
Can you access Bootloader?
-Sent from my IceCold One X!
hello,
unfortunately the phone does not give any sign of life, does not turn on even light that indicates that the phone is charging when connected to the PC will not connect adb and fastboot does not work.
I just want to retrieve the information that is in storage, my photos and some bailouts of applications, I do not care to save the phone.
is it possible? tell me yes please!
bubu said:
hello,
unfortunately the phone does not give any sign of life, does not turn on even light that indicates that the phone is charging when connected to the PC will not connect adb and fastboot does not work.
I just want to retrieve the information that is in storage, my photos and some bailouts of applications, I do not care to save the phone.
is it possible? tell me yes please!
Click to expand...
Click to collapse
Put your phone on wall charger for 5-7 hours and then press power button + volume down button until the Bootloader shows up...
However, if you can't access the Bootloader even now... Your screwed. ..
I had the same situation.mine was flashed in a wrong firmware then it stuck in a bootloop.but when i tried to charge it for two hours in order to flash RUU, the device went extremely hot, it's late when I noticed it.After removing the usb charger, from then on my device doesnt power on.no sign of life after all.
I tried to install a new battery, screwed the phone up in the process and smashed it out of frustration.
The good thing is that the battery works and apparently very well, just can't use it or the phone!
When I connect via usb to my laptop, it shows in device manager and at one point it also showed a storage drive (in device manager, nowhere else).
When i switch it on, it seems stuck in a boot loop (vibrates, connects via usb, wait...disconnects, vibrates and so on).
The little button bits on the volume piece have fallen off and without a microscope, i doubt i'll be able to find them, however, is there any way or point in getting into fastboot?
XL ? Wrong forum, you have to be in the at&t HTC one xl forum
One beautiful day the phone just restarted from itself. (wasnt really shocked though) After that it entered again into a boot loop, Im saying again because it happened once before and i noticed it was the SD Card and I just had to format it. So far so good, but now it doesnt matter if I pull out the SD Card or SIM, even battery... once ive put the battery the phone starts booting from it self and restarts everytime on a different place, like samsung logo, CM logo, CWM recovery, download mode.. it just cant stay on one place so i can choose an option. Only once ive managed to do a cache and dalvik wipe, also didnt help. Keeps rebooting and rebooting. Ive tried different ways of booting, with USB cable, with the recharger adaptor and without them. Left it for a whole night without battery, didnt help. I cant even manage to flash the stock ROM again, still reboots. I thought the power button was stuck or something, tried moving it arround but also didnt help. If you ask how many time Ive flashed the device... well perhaps countless, about 40 times counting the stock firmware. (maybe this number for some other maniacs is little, but now i see it like too much, because im kinda attached to this phone, the previous HD2 suffered a lot more xD) So guys my question is, do you have any suggestions? Ive searched the internet to check if the symptoms are close to hard brick but... didnt really saw any identity.
So.....
Normal boot.....it reboots, shuts off reboots.......?
Recovery mode.....reboots, shuts off, reboots.......?
Download mode.....reboots, shuts off, reboots......?
Battery insertion.....reboots, shuts off, reboots.......?
Same sequence every time?
Irrespective of which of the above scenarios is taking place?
If you just sat and watched it without pressing any buttons, will it endlessly reboot, shut off, reboot?.....
During this cycle, does it get to the same point in the boot process before restarting?.....
Sent from my GT-I9100 using xda app-developers app
keithross39 said:
So.....
Normal boot.....it reboots, shuts off reboots.......?
Recovery mode.....reboots, shuts off, reboots.......?
Download mode.....reboots, shuts off, reboots......?
Battery insertion.....reboots, shuts off, reboots.......?
Same sequence every time?
Irrespective of which of the above scenarios is taking place?
If you just sat and watched it without pressing any buttons, will it endlessly reboot, shut off, reboot?.....
During this cycle, does it get to the same point in the boot process before restarting?.....
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
Thank you! I thought nobody will answer. It reboots right after passing 3 to 5 seconds, sometimes on the CM Samsung splash, sometimes on the spinning CM circle(boot loading image), when i succeed entering CWM or download mode reboots again. I cant boot it normally and reach the home screen. I read something that it could be from the kernel boot code, im using CM 10 (if im not guessing wrong).
I've answered a number of threads in the XDA W forum where members were experiencing similar issues to yourself. I doubt it's software related as during access to download mode and recovery mode , the phone isn't even using the "main" system software and kernel....these modes use their own independent kernel and system (it would be HIGHLY unlikely that two separate systems and two separate kernels are suffering from the same fault).
If all of the symptoms I wrote about in my original reply apply to your phone, then it all points towards a faulty power button.
As I understand it, Samsung uses a type of button commonly referred to as "temporary push to make" which means that when you push the button, two contacts are bridged to make an electrical connection but when you release the button the contact is broken. Under normal circumstances, this "make, break" sequence will start a normal boot sequence. Under normal conditions, long pressing this button again will begin the shutdown process. Now assume for a moment that the button has become damaged....where this contact that is meant to be momentary, has in fact become permanent......the result would be a phone that will attempt to start up and shut down in an endless cycle....basically, YOUR phone........
Sent from my GT-I9100 using Tapatalk
Yeah, I also thought that as a reason but discarded it quickly because the button doesnt have any problems when pushing it. I mean it freely comes back when pushed and i can also freely push it without problems. Also discarded that problem because i thought the button cant stop the booting cycle while booting, but it seems like it can. Thanks for all the answering I will try fixing it and will report as soon as possible.
The plastic button is separate to the electrical part I described....so it is entirely possible for the part you normally touch to *seem* to be working as it should.....only for it to work against the faulty electrical part........
And yes, that type of fault IS caused by the permanent contact of a faulty electrical button. Anybody who has a normally booting W (as I do) can re create this fault simply by pressing and holding the power button......the phone WILL enter a boot/shut down/reboot cycle for as long as the button is held........
The same condition can be re created on my S2 in exactly the same way as well.....
Sent from my Infected KitKat bar.....
Well.. bad news.. i've managed to disassemble it, tried to see whats wrong with the button (not the plastic one), tried moving it arround, nothing seems to be damaged, still stable at one place, also tried booting the phone 3 times without any covers and the result was the same...
Perhaps i should drive it to service.
Check your date of purchase.....Samsung phones have a two year warranty.......
Sent from my Infected KitKat bar.....
Well bad luck here also, i got it almost brand new from England and I'm not from England. I bought it over online shop sold as a second hand long time ago, it was just a matter of time to damage him. Thanks anyway for all the help, I'll see what i can do with the service.
Bad luck mate.....word of caution though.....as you've found out, the button is soldered directly to the motherboard, Samsung's "modus operandi" seems to be rather than attempt to repair the button, simply replace the entire MB........for a phone that is outside warranty, this will have (erm) "cost implications" lol......basically they like to charge as much as they can in situations like these.....eg/ board replacement when button repair would be enough.....
Sent from my Infected KitKat bar.....
keithross39 said:
Bad luck mate.....word of caution though.....as you've found out, the button is soldered directly to the motherboard, Samsung's "modus operandi" seems to be rather than attempt to repair the button, simply replace the entire MB........for a phone that is outside warranty, this will have (erm) "cost implications" lol......basically they like to charge as much as they can in situations like these.....eg/ board replacement when button repair would be enough.....
Sent from my Infected KitKat bar.....
Click to expand...
Click to collapse
True, my phone suffered the Power Off Loop as you may know from my previous thread. I decided to send my phone to a couple of repair shops and they said that the phone "cnt be repaired". i thought they knew about the change of MB but no. So rite now, my Galaxy W is in the grave ...
Sent from my GT-S6500 using xda app-developers app
i had encountered this issue with my galaxy wonder today and would like to seek for solutions over the internet. regardless that i also checked the button by disassembling the covers and separated the plastic button with the one on the board and tried to boot it but it still the same.
as most of you guys experienced this issue, what would you guys suggest me to do with my phone? i wish to save this phone for sentimental reason. would change the button DIY-ly is worth it? is it available for me to get the parts?
or did you guys manage to get a better solution?
thanks!
Hy everyone, first post here.
I've browsed the internet and this forum for a while now and haven't found a fix for this yet, so I've registered in order to ask if anybody has a clue how to fix the phone of my gf.
A little background story: The phone worked ~a year ago and has not been used since then, my gf lost her phone and wanted to use this one until she can afford a new one.
BUT sadly the phone doesn't cooperate.
After switching it on it vibrates once and shows either an illuminated black screen or the HTC logo with white background for around 10 seconds, then fades to black and repeats the process over and over.
Pressing any hardware buttons in every imaginable combination during any state of the phones starting process (before/during boot, removing and reinserting battery...) doesn't change anything at all.
Pluggin the phone into an usb port of my pc will make the phone repeat the procedure after a random amount of time.
Plugging the phone into a wall socket will make it show the battery charging bar for a few seconds and then repeat the above mentioned procedure.
The PC doesn't seem to recognize the phone (Im on windows 10, have not found anything in device manager).
There has never been any try to flash or root the phone, everything is stock
.
Hope I have not made any major language mistakes,
Huge thanks in advance for any help regarding my problem.
So, unluckily today i find myself here lookin' for help with my phone. I had already took a look on other brick threads, but i can't find an appropriate answer to my problem.
I'm (i was) running lineage-14.1-20170602-nightly, i had ne0zone75's TWRP 3.1.0.0-0, and that's how the brick came in a strange way; i was simply on XDA Labs app browsing the forum, when i received a call. I've answered, and when i shut off the call the phone shut off immediately after. I thought it was a reboot, but keeping pressed the power button didn't switched on the phone anymore. So i've tried to remove the battery and re insert it after some minutes, but the only thing i can get is the screen with the samsung logo that goes all black after 5 seconds. I already had other bricks due some errors of mine in the past, but this time it's really difficult.
1: I can't access recovery mode. Ow, how i wish i could.
2: I can access download mode, but after that i reach the ODIN MODE screen with the details of product binary, KNOX, ecc. the phone shuts off again.
3: If i keep the power button pressed, the phone doesn't starts. It only starts if i replug the battery in, but after some seconds it shuts off again.
4: How could a call as another mess up the whole phone?
5: I didn't installed nothing new from at least a week... yesterday an automatic update of the Play Store took place, but except that nothing has been changed. Nothing of nothing! No settings, no apps...
What could i do? Installing Kies with Samsung drivers could help me flashing a stock rom for example? Because at the moment, there isn't too much that i can do with the phone in this state... I hope this little jewel won't have to become a stone to be thrown away. Any help would be great, and really appreciated. Thanks in advance...
Things has got worse. Now my device doesn't starts at all; no vibrations, no signs of life, nothing. I've tried even to put it for 6 hours in my refrigerator, because i've read that the cold temperature could be helpful to fix some broken contacts on some component, but i'm losing hope 'bout it. I supposed that at this point is something hardware-based and not software, because it's just impossible that a call like an other one could be the cause of this hard brick... The only thing is that if connected to my PC, it is being showed as QHSUSB_LOAD. I'll try some methods that i've seen in other forums, like softwares that tries to fix this, but i think that i'll be forced to buy a new device. Neither an usb-jig could help me to force the download mode if the phone is dead in every aspect... the only thing that i still didn't understood, is if a debrick.img on my SD card (sadly i've read that a microSD class 10 with at least 16 GB is required, and i don't have one) could help somehow on a situation like this one of not. Still no one could advice me with some tip, guys
Edit - feel free to close this thread, I have another phone now