Hello,
I have one of these wonderful devices but the digitiser seems to be broken as touch screen does not work at all.
The screen works, it charges, and the buttons work, but the blutooth is off, and I can not get the files via USB as I can not turn that option on.
Is there anyway I can get the data off.
Please help.
Thank you.
ought said:
(...)
Is there anyway I can get the data off.
(...)
Click to expand...
Click to collapse
Has USB debugging been enabled?
If not, buy a working LG V500 and mount MoBo to it from your V500 (lower cost) or take it to a specialized service that recovers data (higher cost).
If so, then use the adb command on PC or the MyPhoneExplorer application with which you can also enable BT.
Not sure about the USB debugging. I doubt I ever enabled it. Might it be on anyway?
I did have another idea. Could I just connect a mouse via the USB port and use that rather than the touch screen?
Yes, this is the third option.
You must have a special OTG cable.
Yes get an OTG cable to connect a mouse keyboard and monitor/TV to it than you should be able to control the device to turn on USB debugging and get the data off via your computer. That's how I usually get data off of devices with broken screens. It works great as long as your device is compatible.
I have ordered a cheapo one just to connect the mouse. Should be enough as the screen still works. Then I can just turn on media sharing and get everything off via USB, I hope.
Glad to hear it, let us know if it worked!
ought said:
(...) Then I can just turn on media sharing and get everything off via USB, I hope.
Click to expand...
Click to collapse
It is more practical to use a BT mouse, and use the USB port to connect to a PC. Instead of USB, you can connect to a PC via WiFi.
The mouse works, and a keyboard, though not at the same time with my setup.
But the problem now is that my wife does not rember her passcode, or the e-mail address she used. Therefore I can not get in to it her account on the tablet.
There is a second guest account on there that is not protected but that does not have admin rights. I assume, maybe I am wrong, that if I log in with the non admin user, and connect via USB to my PC there will be no way to get to any data in the main account?
Good idea about the BT, I now have that controlling it.
ought said:
The mouse works, and a keyboard, though not at the same time with my setup.
But the problem now is that my wife does not rember her passcode, or the e-mail address she used. Therefore I can not get in to it her account on the tablet.
There is a second guest account on there that is not protected but that does not have admin rights. I assume, maybe I am wrong, that if I log in with the non admin user, and connect via USB to my PC there will be no way to get to any data in the main account?
Good idea about the BT, I now have that controlling it.
Click to expand...
Click to collapse
Hold up, is this tablet a windows machine? What OS is it running? Cause there's ways to bypass a password on a windows machine. And no you can not get that data off without being in the account that has the data on it. You would need to heighten the rights of the unlocked account to admin and you can only do that through recovery or through the admin account.
This is an Android tablet, an LG G-pad, and I am sure it has photos of our daughter as a baby on it.
But I really can not find any way in.
ought said:
(...)
But I really can not find any way in.
Click to expand...
Click to collapse
I wrote you in post #2:
"...take it to a specialized service that recovers data..."
There is no other option without resetting the device and losing user data including photos.
If it were otherwise, why would there be data security?
There must have been a serious reason that the user secured the phone and an even more serious reason that they forgot the code and email address of the account associated with the phone.
ze7zez said:
I wrote you in post #2:
"...take it to a specialized service that recovers data..."
There is no other option without resetting the device and losing user data including photos.
If it were otherwise, why would there be data security?
There must have been a serious reason that the user secured the phone and an even more serious reason that they forgot the code and email address of the account associated with the phone.
Click to expand...
Click to collapse
I agree with ze7zez. If the email is forgotten as well not allowing you to recover the device with an account then it's a more serious issue. Forgetting the pin is one thing but if you forget your account information try to recover the account first then you can move on to recovering the device. In the case of forgotten passwords, it's usually best to bring the device to your local data recovery provider. Refer to his post #2 for your next steps.
From what I read it seems early versions of Android have a problem with the username / password back-up method. Even if you know your both you can not get in, and that seems to be true, which is a real bugger.
Related
hey there,
i was searching the web and the forum though couldnt find any issues for connecting the desire z via usb to ubuntu (10.04 for me). however, it doesnt work with my DZ. i bought an addition micro-usb-connector (htc) and the phone does only charge and not ask, what kind of connection i want.
once, i read (and experienced) that you have to connect the usb to the back usb-ports (not the front ones) to get it working - that was with my desktop pc. now, using my laptop, the connection (mounting the sd, tethering or whatever) wont work on neither of the laptop's usb-ports...
so maybe there are two questions/issues:
does anyone have similar issues or maybe no problem with connecting the phone to
1) a laptop?
2) ubuntu 10.04?
thanks for your anwsers!
This might be nothing to do with it, but I found that I couldn't use adb with my phone when I was using a third-party USB cable, even though it sync'd (HTC Sync) fine. This was using XP. When I went back to the original HTC cable, adb worked fine.
Hi there,
I have a laptop with Ubuntu 10.04 (lucid) and everything works fine here. If i connect my DZ with my laptop a menu appears on the DZ asking if i want to charge only, use as disk drive, HTC sync, USB tethering and internet passthrough. I havent tried HTC sync but the rest works fine. I can even synchronize my music with Rythmbox or Banshee. So what i'm saying is that it should work out of the box.
My DZ is stock European edition, no root or s-off yet.
I suggest you first look in the settings of your DZ and look for "Connect to PC". There you should see the settings for the default connection and a "ask me" option. (My default is charge only and "ask me" is turned on). If this doesn't work maybe you can test your device on another computer to see if the menu does appear when you connect your phone.
Thanks for your replies.
steviewevie said:
This might be nothing to do with it, but I found that I couldn't use adb with my phone when I was using a third-party USB cable, even though it sync'd (HTC Sync) fine. This was using XP. When I went back to the original HTC cable, adb worked fine.
Click to expand...
Click to collapse
I was trying to get adb working but ended up in getting an no-permission-error. Couldn't figure out the problem...
mordecai83 said:
Hi there,
I have a laptop with Ubuntu 10.04 (lucid) and everything works fine here. If i connect my DZ with my laptop a menu appears on the DZ asking if i want to charge only, use as disk drive, HTC sync, USB tethering and internet passthrough. I havent tried HTC sync but the rest works fine. I can even synchronize my music with Rythmbox or Banshee. So what i'm saying is that it should work out of the box.
My DZ is stock European edition, no root or s-off yet.
I suggest you first look in the settings of your DZ and look for "Connect to PC". There you should see the settings for the default connection and a "ask me" option. (My default is charge only and "ask me" is turned on). If this doesn't work maybe you can test your device on another computer to see if the menu does appear when you connect your phone.
Click to expand...
Click to collapse
My DZ is also European,standard stock Rom,nothing done (yet). I checked the settings you mentioned and it says "ask me".
Next thing that is really weird: I can enable the tethering option (but cannot use it), yet the connection bypass (or what it is called in English) is greyed out. Tomorrow, I'm going to try the usb cable from the box...
ok, i checked with the original usb cable, still i wont get a connection. as my laptop sits on a docking station, i also tried the back-ports (at the docking station) and un-docked it - no success. none of the three ports will grant me access to the phone.
furthermore, i booted into windows xp and it will show a removable device, but i cannot access it (says something like "enter a device").
it seems to me, that it has something to do with my laptop (lenovo t61) and its usb ports... i have no idea, what to do, so i'm happy about any advice or experience...
Try the guide on adb at http://forum.xda-developers.com/showthread.php?t=865685 , it tells you where to get the Windows drivers.
thanks for the hint, i tried to adb on linux (without success), but going for the windows try...
i'm wondering about, why the phone does not simply give access to the sd-card, like any other removable device. why do i need to install htc sync (including the drivers)? when plugging any removable dev for the first time, it normally just installs the drivers and you'll get access... where is the problem here?
abprie said:
i'm wondering about, why the phone does not simply give access to the sd-card, like any other removable device. why do i need to install htc sync (including the drivers)? when plugging any removable dev for the first time, it normally just installs the drivers and you'll get access... where is the problem here?
Click to expand...
Click to collapse
I know what you mean, I would have thought it would "just work" if you connect the phone in "Disk Drive" mode, where the SD card is mounted on the PC.
You're not using a USB hub, right, you've tried connecting straight to your PC's USB ports ?
no, there is no usb-hub used. the connections i tried were always direct ones.
The next thing to do would be to try to connect your phone to another computer. Because it could also be a problem with your phone rather than your usb ports.
mordecai83 said:
The next thing to do would be to try to connect your phone to another computer. Because it could also be a problem with your phone rather than your usb ports.
Click to expand...
Click to collapse
well, the phone connects perfectly to my desktop-pc...
It's a long shot, but I did some Googling on "Lenovo T61 usb problem" and saw one report from a guy whose USB didn't work on his T61 with Ubuntu until he upgraded the BIOS
Steviewevie,you are doing my work,you know
Well thanks for the info,do you happen to have a link?
Edit:thinking about that... updating the BIOS??
abprie said:
Steviewevie,you are doing my work,you know
Well thanks for the info,do you happen to have a link?
Edit:thinking about that... updating the BIOS??
Click to expand...
Click to collapse
I only had a quick look, so a more extensive look may well turn up some useful info. The thread I stumbled across was at http://ubuntuforums.org/showthread.php?t=673501
Ok,i took a look at the link (thanks!), but that deals with ubuntu 7.04. To me, it doesn't seem to be the issue that usb ports are not working, as other usb sticks and my touch pro 2 were recognized without any problems.
Imho,it is like when I connect to the front ports of my desktop, when the connection doesn't work either, so I'll have to live with it. Thanks for your support anyway (I'm still open for new approaches)
BTW: it really bugs me that I can't just plug that device and use it as a mass storage like any other...
i have absolutely no idea why, but now it works... today, when i was charging the phone via usb (the thing, that was working from the beginning), my DZ rebooted spontaneously and afterwards it just showed the missed connection options...
no i just need to figure out how to use the internet-forwarding (dont know the correct translation - what i want is to use the internet from my pc on the phone) ... any clues?
Hi Guys,
I have a huge problem with my HTC Touch Pro 2, the display is broken but still working partly. But I can´t activate the Active Sync mode while connecting by USB cable.
So the problem is that i need the contacts, sms and calling history.
The only thing I can connect to, is the device as a hard disk so i have access to the SD card.
Is it some how possible to activate Active Sync without activiation through the display?
May be it could boot together with the device or something like that.
Actually I need the active sync connection for using the Mymobiler Software so that i could run PIMBackup and backup everything.
Or is it somehow possible to backup those things without using active sync.
Please help I really don´t know how to deal with this pitty situation...
tuch screen still works?
Before you broke display when you connect usb on display show popup with device connection options? May be better buy new display. I buy new display and tuch screen and pay for repair totall less than 50 usd.Display, touch screen.
The Touchscreen works only partly, well when i try to connect the device with USB, I see the screen where i can decide which type of connection I´d like to choose but its only partly and the part which is needed for connecting the phone by active sync is still in the part which is broken.
You don't need your screen for setting up a connection do you?
Are you really using active sync of windows mobile centrum. You could try that, it is available on windows vista / 7 if you connect your phone, and then search for an windows update, it should show windows mobile...
Can you get into the start menu, into settings and change the USB connection type to always default to ActiveSync?
Bumer645 said:
The Touchscreen works only partly, well when i try to connect the device with USB, I see the screen where i can decide which type of connection I´d like to choose but its only partly and the part which is needed for connecting the phone by active sync is still in the part which is broken.
Click to expand...
Click to collapse
Then you can try use hardware keyboard keys up/down and enter
Hi All,
I've had a good look through the "contacts" issues and can't see a relevant thread that helps with a 2 point problem so here goes:
I have an Xperia Arc LT15i
It has suffered some water damage, though the indicator is still white.
The screen is completely dead / black rendering the phone unusable.
Connecting the phone to pc with USB lead allows me to access the SD card through PC Companion - this is the good news.
The bad news is I have no way of backing up my contacts to the PC as I assume they are stored on the phone memory and there is no way as far as I can tell to see a contacts folder.
The Contact Back Up feature on PC companion and everything else I've read requires that I access the phone directly, which I can't do.
Does anyone know how I can access my contacts to back them up using a USB connection and not needing to directly interact with the phone?
Also, is there any chance that this fault will repair itself and the phone come back to life or do I save whatever files I can and then write it off?
Thanks a lot.
BrazilNut said:
Hi All,
I've had a good look through the "contacts" issues and can't see a relevant thread that helps with a 2 point problem so here goes:
I have an Xperia Arc LT15i
It has suffered some water damage, though the indicator is still white.
The screen is completely dead / black rendering the phone unusable.
Connecting the phone to pc with USB lead allows me to access the SD card through PC Companion - this is the good news.
The bad news is I have no way of backing up my contacts to the PC as I assume they are stored on the phone memory and there is no way as far as I can tell to see a contacts folder.
The Contact Back Up feature on PC companion and everything else I've read requires that I access the phone directly, which I can't do.
Does anyone know how I can access my contacts to back them up using a USB connection and not needing to directly interact with the phone?
Also, is there any chance that this fault will repair itself and the phone come back to life or do I save whatever files I can and then write it off?
Thanks a lot.
Click to expand...
Click to collapse
You had your contacts synced with your google account? Try logging from google to your account and search for the contacts page.
Phenomzye said:
You had your contacts synced with your google account? Try logging from google to your account and search for the contacts page.
Click to expand...
Click to collapse
Thanks, but I'd tried that and regrettably the contacts are not there so I can't have synched them.
http://www.droidxforums.com/forum/droid-x-rescue-squad/30987-acquire-contacts-via-adb.html
Of course that would require USB debugging to be enabled.
If it's not, you can use the keyboard and usb-otg adapter to enable it like this guy did:
http://forums.androidcentral.com/sa...een-need-keyboard-sequence-usb-debugging.html
Of course his phone is different, so hopefully you're using stock gingerbread? or ICS?
play around.
Basically, for any other tool you would need ADB, so try to get that enabled.
Are you rooted?
issak42;45427155
Of course that would require USB debugging to be enabled.
If it's not said:
I'm new to all this, but as far as I can tell, the other guy is referring to a separate keyboard on his particular phone. The Arc doesn't have a keyboard - only on screen.
Not rooted.
Can anyone give me a step by step solution?
Thanks.
Click to expand...
Click to collapse
Wait, don't you have HDMI out? If you don't have HDMI cable, look on ebay for that too, I'm sure you can get one for cheap, you just might have to wait a little to arrive from hong kong or china
Plug in a screen.
That guy is reffering to 'otg' keyboard:
https://www.google.com/search?gfns=...w&biw=1920&bih=986&sei=7skyUry5D4iMtAbr04HoCA
Arc s does support it, I tried. No root needed. And since Arc is pretty much exact same thing, it shouldn't cause any issues either.
Actually if you get the picture on the screen via HDMI, you're better off using a mouse. You will need the 'usb otg' connector (search ebay, they are really cheap) and USB mouse. Any should work, even wireless with dongles (logitech nano any unifying reciever both work)
issak42 said:
Wait, don't you have HDMI out? If you don't have HDMI cable, look on ebay for that too, I'm sure you can get one for cheap, you just might have to wait a little to arrive from hong kong or china
Plug in a screen.
That guy is reffering to 'otg' keyboard:
Arc s does support it, I tried. No root needed. And since Arc is pretty much exact same thing, it shouldn't cause any issues either.
Actually if you get the picture on the screen via HDMI, you're better off using a mouse. You will need the 'usb otg' connector (search ebay, they are really cheap) and USB mouse. Any should work, even wireless with dongles (logitech nano any unifying reciever both work)
Click to expand...
Click to collapse
Hi, thanks for the advice. If I was in the UK, it would be much easier to get hold of these things, but I'm in Brazil travelling and (whilst not complaining), it's going to be tough to get things set up as you suggest. I still have the USB OTG that came with the phone but keyboard and particularly HDMI connection will be a problem.
But it would be definitely worth a try if I can arrange things at some point. Thanks,
I dropped my OnePlus 3 on the road the other day, which would've been fine, except someone drove their car over it immediately after. The display is completely gone,and the rear cover won't fit, but surprisingly the internals are okay, because the notification light is blinking green to notify me of emails. I have TWRP installed, but I can't boot into it because there is no feedback at all from the phone, no vibration, no display. Is there a way that I can somehow mirror the screen over USB? That seems to be the only way to get my files off. If anyone can suggest anything, including hacks, then I would be grateful. Anything to get my data back, because I'm not sure Customer Service will allow me to backup data (They haven't responded yet, but I'll give them time).
You could try: http://www.makeuseof.com/tag/mirror-android-screen-pc-mac-without-root/
But it won't work when you Turnoff the screen. There are a lot of articles about this problem, a bit research and you should be able to come a bit further!
Vysor needs PTP, and I can't unlock the phone at all to change the USB mode. Thanks for the help though!
a dead lcd+touchscreen ,right?
well then, some idea might you need a monitor with a touchscreen capable, connect it via usb to hdmi adapter
or
if you don't have a monitor with touchscreen,
get usb-c hub to min. 2 port usb3, usb3 to hdmi, and a basic computer mouse.
you'll get the idea, the mouse will act as a touch
it might not work though.. haven't tried it
1.You can go to a phone service in youre city. Ask them to connect (not change) a display (if they have one) just to copy youre data.
2.If the phone it's ok and you like it change the display. But it's expensive. In my country it's about 130-140 euro.
150208 said:
a dead lcd+touchscreen ,right?
well then, some idea might you need a monitor with a touchscreen capable, connect it via usb to hdmi adapter
or
if you don't have a monitor with touchscreen,
get usb-c hub to min. 2 port usb3, usb3 to hdmi, and a basic computer mouse.
you'll get the idea, the mouse will act as a touch
it might not work though.. haven't tried it
Click to expand...
Click to collapse
OnePlus 3 does not have the hardware for HDMI out. Only WifiDisplay. So that won't work :crying:. Thanks for help though.
null0seven said:
1.You can go to a phone service in youre city. Ask them to connect (not change) a display (if they have one) just to copy youre data.
2.If the phone it's ok and you like it change the display. But it's expensive. In my country it's about 130-140 euro.
Click to expand...
Click to collapse
I have emailed them, but so far no reply. The service centre is in another city so I need to know before I make a (very expensive for me) trip.
Mate, i'm talking about any GSM service, not OnePlus service.
If the device boots and you can connect to a computer over ADB, then you could:
* push an open recovery script to your internal SD card ...the script should have instructions to do a data backup
* reboot to recovery, which will then do the data backup
* device will show as media device, which let's you copy the backup to your computer
You have custom recovery? if you do, pc should see youre phone storage.
do you have a custom recovery installed on your phone?
if yes, then you boot to recovery using the adb command or using the hardware button. when the phone boots into recovery, you will be able to see your phone in my computer from where you can access all your data.
null0seven said:
Mate, i'm talking about any GSM service, not OnePlus service.
Click to expand...
Click to collapse
Those guys won't touch a OnePlus here, they say they can't get parts
I have original sprint s20 ultra, sim unlocked, currently running stock unlocked firmware. I am STILL unable to perform factory reset due to it being grayed out. To make matters worse, my screen is not working so I'm viewing everything thru TV HDMI, but cannot see download mode screen/recovery, I do some guessing to navigate thru those.
I've tried:
- putting in another sim
- reset via recovery
- setting up phone without logging in or internet after recovery reset or flashing via Odin - still factory reset grayed
- flashing unlocked firmware (U1)
I know that it isn't FRp locked because I am able to skip thru logins and internet setting at setup after flashing firmware.
I still have no clue why the factory reset is grayed out.
*SOLVED* the phone grays out reset due to the HDMI connection. I confirmed using another samsung phone that had a good screen.
An app set as Administrator may be blocking it in security.
Package Disabler for one will do that if set to.
Possibly a rootkit.
blackhawk said:
An app set as Administrator may be blocking it in security.
Package Disabler for one will do that if set to.
Possibly a rootkit.
Click to expand...
Click to collapse
Thanks for the suggestion. Only "find my device" from google shows up under the list device admin apps. Is there a possibility that any others may not show in that list that is causing this?
I see an app called work profile - but I do not think that is a culprit since I have the same app on my other samsung and am able to reset that phone. I also disabled the work profile app as it didn't allow me to uninstall, but the factory reset was grayed.
blackhawk said:
An app set as Administrator may be blocking it in security.
Package Disabler for one will do that if set to.
Possibly a rootkit.
Click to expand...
Click to collapse
I figured it out! My inspiration came from a youtube video about the reset being grayed out on a samsung tv due to an app being opened.
In my case the reset was grayed out because I was viewing my phone screen on my tv via hdmi; i purchased this phone with a totally busted screen. I tested this theory with my good s21 ultra. The reset was active when not connected to HDMI, but grayed out when it was connected.
h0va4life said:
Thanks for the suggestion. Only "find my device" from google shows up under the list device admin apps. Is there a possibility that any others may not show in that list that is causing this?
I see an app called work profile - but I do not think that is a culprit since I have the same app on my other samsung and am able to reset that phone. I also disabled the work profile app as it didn't allow me to uninstall, but the factory reset was grayed.
Click to expand...
Click to collapse
If present it should be listed there.
Is there a work around for this? I'm having the same issue. The screen is completely black. But touch still works because I can feel the vibration feedback and when plugged in to a monitor, it registers my touch. However, since I can't see anything on the screen, I can not do a factory data reset on the phone itself. Being plugged in to a monitor disables the option....
I hate this phone. (ㆆ_ㆆ)
If anyone has a work around or suggestions it would be much appreciated.
I had the same dilemma. I found a workaround using TeamViewer quick support app on the broken phone. Was easily able to remote into that broken phone from another Android phone via the regular team viewer app from the other working phone.
More details: My broken phone was one that I wanted to reset: Screen didn't display anything, touch still working. Connected to phone via USB-C USB HDMI hub so I could see my screen on a TV. Reset settings grayed out because it is connected via HDMI to the TV.
I needed a work around because every time I unplugged the HDMI using for example AirDroid, my accessibility settings got disabled within a couple of seconds, and I was no longer able to remote control my phone that I was trying to reset.
Finally, I installed TeamViewer quick support app from the Google Play store onto the broken phone. Then I installed TeamViewer regular app (pretty sure it wasn't quick support, maybe it doesn't matter which you use) on a different fully functional Android phone. I'm sure I could have installed TeamViewer on a PC instead. Anyway, I punched in the identification code of the broken phone TeamViewer quick support and remotes into and controlled the broken phone. At that point I was able to disconnect the HDMI from the broken phone and still see it and control it from the working phone! With that control, I browsed to the factory reset function in Android settings on my broken phone. And it was not greyed out / disabled anymore. I selected it. And the phone factory reset! After a few minutes when I plugged that broken phone back into the HDMI, the hello welcome language selection screen displayed. Displayed. The phone had reset! Super smooth process. Thanks to TeamViewer quick support and the USB hub.
aleie said:
I had the same dilemma. I found a workaround using TeamViewer quick support app on the broken phone. Was easily able to remote into that broken phone from another Android phone via the regular team viewer app from the other working phone.
More details: My broken phone was one that I wanted to reset: Screen didn't display anything, touch still working. Connected to phone via USB-C USB HDMI hub so I could see my screen on a TV. Reset settings grayed out because it is connected via HDMI to the TV.
I needed a work around because every time I unplugged the HDMI using for example AirDroid, my accessibility settings got disabled within a couple of seconds, and I was no longer able to remote control my phone that I was trying to reset.
Finally, I installed TeamViewer quick support app from the Google Play store onto the broken phone. Then I installed TeamViewer regular app (pretty sure it wasn't quick support, maybe it doesn't matter which you use) on a different fully functional Android phone. I'm sure I could have installed TeamViewer on a PC instead. Anyway, I punched in the identification code of the broken phone TeamViewer quick support and remotes into and controlled the broken phone. At that point I was able to disconnect the HDMI from the broken phone and still see it and control it from the working phone! With that control, I browsed to the factory reset function in Android settings on my broken phone. And it was not greyed out / disabled anymore. I selected it. And the phone factory reset! After a few minutes when I plugged that broken phone back into the HDMI, the hello welcome language selection screen displayed. Displayed. The phone had reset! Super smooth process. Thanks to TeamViewer quick support and the USB hub.
Click to expand...
Click to collapse
I was on a non-rooted Verizon Galaxy S10
aleie said:
I was on a non-rooted Verizon Galaxy S10
Click to expand...
Click to collapse
Oops, I meant my broken phone was that non-rooted Verizon Galaxy S10