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I've had my s3 since store release date and been cracked since 2 days later, just getting progressively worse, meaning cracking more. The phone still works but got littl pieces of glass falling out now.IS anyone having an issue with a faulty screen? I don't have any clue what happened to it in the first place that it cracked, that is why I ask this!
Secondly,
3 hours away from best buy where I was talked into getting their protection plan. Little did i know that they wouldn't ship ANYTHING!
What do you suggest I do. Anyone had any long distance dealings with the geeksquad?
Thanks
Woody
hmmm.
the screens crack easy because of the curved glass.
mine was cracked but i had it replaced already.
did it through sprint.
funny theres a video in another thread showing a guy attaching a brand new s3 to a string along with an iphone 4s and dragging both behind a car at 30 mph... after wards the s3 screen is fine but the phone is toast...
yes,indeed, so you should wear it a case, and the screen should avoid hit the hard things, it is also easy to be scrached and damaged.
Well ladies and gents, just got my Amzer Shatterproof screen protector today, here are my initial thoughts: (refer to update for final thoughts)
40 dollars shipping is ridiculous (to Australia). It arrived in a large padded envelope which I think is rather poor for that price. I made some noise and had it discounted to 20 dollars but even that seems to dear for a padded envelope.
Not quite sure what to make out of packaging, photo's for you to judge to yourself...
https://dl.dropbox.com/u/32846000/1.jpg
https://dl.dropbox.com/u/32846000/2.jpg
https://dl.dropbox.com/u/32846000/3.jpg
https://dl.dropbox.com/u/32846000/4.jpg
Now for installation, followed instructions perfectly (supplied on packet) it was a dry install so I did it next to a running hot water tap. It all went smoothly until I tried pushing air bubbles out with their supplied card. For some reason there are hideous marks left by air bubbles as they travel towards the edge. It looks bloody terrible and I don't know whether or not to take it off, planning on leaving it on overnight and hope its a bit like zagg, disappearing as time goes on.
https://dl.dropbox.com/u/32846000/5.jpg
https://dl.dropbox.com/u/32846000/6.jpg
https://dl.dropbox.com/u/32846000/7.jpg
https://dl.dropbox.com/u/32846000/8.jpg
Excuse the quality of the last 4 photos, taken from a very old camera.
There is also a noticeable scratch on the underside of the screen protector or something that's caused a line of discoloured pixels in the last picture.
Also, in my attempt of trying to push residual air out of these blemishes, I used my fingernail to apply pressure in hope that the blemishes would go away with proper contact to the screen (the card they provided wasn't doing anything at all). Turns out that fingernails scratch this screen protector, would have thought it was a little more resistant than that since my cheapo ones don't scratch from my fingernail... So blemishes didn't go away and the protector is scratched too...
Pros:
-Full screen coverage, no gaps on the side.
-No orange peel effect and while it isn't like my naked phone, its rather smooth.
Cons:
-Shipping was ridiculous to Australia, might be better to other places
-Getting rid of air bubbles seems to leave residual marks. Seems like you have to be a master and apply with no air bubbles for it to look good.
-Scratches rather easily and noticeably
-Not "self-healing"
Overall Verdict
Given that I had paid 50 dollars for this, (would have been 70 if I didn't complain), very dis-satisfied with this screen protector. A premium priced product shouldn't have these issues, my 1 dollar screen protectors didn't look like crap when I pushed air bubbles out, and its unacceptable that these have this problem. This is my first and probably will be my last purchase from Amzer.
Would love to hear if anyone else has had the same issues and me.
and...
Feel free to ask questions! if it doesn't clear up in the next few days I'll take it off, try find something else to put it on and do a drop test or scratch test to see if its really "shatterproof"
---
Edit
Just to clarify: Protector itself cost 30 dollars, shipping was what sent it to the exuberant prices listed in my post.
Update: Also, there seems to be 0 improvement after: waiting/playing with phone/some more hopefully pressing. This thing looks so ugly I might have to take it off tomorrow to avoid showing it in public
---
Update : 24/10/12 (the day after)
Ok so I woke up this morning and the marks from last night were still there. Hating the idea of wasting my money spent on this I decided to run an experiment: Turn something that was meant to be a dry install and make it a wet install.
The packaging describes a dry install, and I wasn't given any solution for a wet one... so I found some left over stuff from my Zagg Invisibleshield and went to work. After a bit of fiddling around and lots of spray (make sure phone is off when you're trying this), here are the results
https://dl.dropbox.com/u/32846000/9.jpg
https://dl.dropbox.com/u/32846000/10.jpg
https://dl.dropbox.com/u/32846000/11.jpg
https://dl.dropbox.com/u/32846000/12.jpg
Sorry I didn't think of taking a photo this morning when it was looking crappy, you guys will have to trust me that it was terrible still... but the improvement after my experiment is remarkable. It isn't perfect, my camera can't capture some of the small blemishes under the protector but they are pretty much small enough to ignore, as is the dust that I can't quite get off the edge. Also you guys can see from picture 11 the scratches from my nail I was talking about. The screen protector also doesn't seem to be self healing,a few of the points where I had to force air bubbles out with my dry install still have "dents" so that could annoy some of you here.
Final thoughts? Given my crappy experience yesterday I would still probably not recommend this, especially if it stays a dry install. However in future if they change it to a wet install, that or you have a bottle of Zagg solution lying around and have already ordered this, it could be a good thing. I'm kind of happy with it now, I've now got a full screen coverage that I could use for a few weeks unless it gets terribly scratched and it is quite smooth to touch. Amzer need to work on their product pricing to make it much more reasonable... that and to increase scratch resistance of a product that is supposed to withstand bricks, hammers and the like.
Disclaimer: If you already have this and are trying a wet install, I by no means will take responsibility if you damage your device or if it doesn't work for you. This was my last hope and it managed to work (maybe by luck). If you do perform a wet install, do so at your own risk.
Update 27/10/12
Amzer have finally responded to my emails and after checking that I did follow all their installation instructions, have kindly offered to issue a replacement since they assure me it should not have this issue. Will let you know how my replacement goes
Good review!
Thanks for the input.
Thank you for this review, i was actually considering this since i've seen those crash videos (hammer, brick, etc). Not that i'm putting much faith in those but i figured this would always be better than having nothing or at least better than el cheapo $1 stuff from ebay.
I'm now very against buying this. No point in having a screen protector if the end result is that awfull (since it's application is such an hassle), i know i'd never be over that look and it would annoy me everytime i'd look at the screen. I'm actually thinking it may even affect the anti-shatter effect if it's not well applied (if such effect actually exists as they claim).
And that price range is far beyond ridiculous, a total deal breaker. I'd never buy a screen protector that would cost me about 1/4 of what i paid for my phone.
Again thank you for this review and putting up with all the hassle.
kaynpayn said:
Thank you for this review, i was actually considering this since i've seen those crash videos (hammer, brick, etc). Not that i'm putting much faith in those but i figured this would always be better than having nothing or at least better than el cheapo $1 stuff from ebay.
I'm now very against buying this. No point in having a screen protector if the end result is that awfull (since it's application is such an hassle), i know i'd never be over that look and it would annoy me everytime i'd look at the screen. I'm actually thinking it may even affect the anti-shatter effect if it's not well applied (if such effect actually exists as they claim).
And that price range is far beyond ridiculous, a total deal breaker. I'd never buy a screen protector that would cost me about 1/4 of what i paid for my phone.
Again thank you for this review and putting up with all the hassle.
Click to expand...
Click to collapse
I was very much like that too, didn't think that it would stop a brick or hammer but on the off chance that anything did hit it, it might save my phone a lot of damage.
I pride myself in applying screen protectors well, nearly every single one I've done is bubble and blemish free but this was just beyond me, even a few hours after installation I don't think it's going to go away like the Zagg one.
To clarify, it's priced at 30 dollars which, while expensive, isn't too bad if it does protect the phone the way it is advertised. Just the shipping really blew it out of the water but I thought I'd take a gamble anyway
tqgia2 said:
I was very much like that too, didn't think that it would stop a brick or hammer but on the off chance that anything did hit it, it might save my phone a lot of damage.
I pride myself in applying screen protectors well, nearly every single one I've done is bubble and blemish free but this was just beyond me, even a few hours after installation I don't think it's going to go away like the Zagg one.
To clarify, it's priced at 30 dollars which, while expensive, isn't too bad if it does protect the phone the way it is advertised. Just the shipping really blew it out of the water but I thought I'd take a gamble anyway
Click to expand...
Click to collapse
I am guilty of thinking that the most expensive product must be the best product. Great review.
Thanks for the review..was considering going with this but because of the price and your review I'll consider something else. Tried the DBA just like glass one too, didn't like that one either, only cover the actual screen display and have rainbow streaks..
A finger nail scratched it? Wow seems like you found its weakness.
Sent from my SGH-I747M using xda app-developers app
nice review, thanks!
Helpful review... But what the hell were you thinking paying over 30$ for a screen protector?
Sent from my SGH-T999 using xda app-developers app
Crisisx1 said:
Helpful review... But what the hell were you thinking paying over 30$ for a screen protector?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I'm not quite sure what came across me at the time... was hoping it would live up to expectations and never have to buy a screen protector again. At any rate the protector was 30, but it was just shipping that was stupid...
I'm well aware of my idiocy lol but oh well, live and learn
Hi everyone,
I am seriously considering buying the Moto Z2 Force as a replacement of my old Moto X 2014 (I still love it but my screen got a bit shattered one year ago:crying.
The only thing that is holding me back is that screen peeling problem I heard of. So, after reading some threads I would like to see how spread the problem is by proposing you this survey.
In case you had the issue, it would be very useful for me to know how you solved (got a replacement, removed the shutterproof screen protector, ...?)
Thanks a lot!
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue https://youtu.be/KfEjQWtvckQ which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
doubledragon5 said:
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
Click to expand...
Click to collapse
The video is supposed to show a problem with the shattershield screen where the outer screen protector lense is detached from the inner layer.
Some people on Lenovo forums reported screen peeling issue after experiencing something like the video shows.
On the same forum, some other people claim they had a screen protector on when the peeling started.
Anyway, I contacted Motorola Support and they:
Confirmed that if you remove the outer layer, the warranty is permanently voided for the whole phone... Not good
Suggested me to refer to the seller for a substitution since I am in the first two weeks after buying the phone
Still deciding what to do...
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
kir89 said:
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
Click to expand...
Click to collapse
I purchased a Otter Box Defender, and that might be why I have no issues.. On my G5 Plus I had a Otter Box commuter and a screen protector and they worked well as well.. If your nervous about that pone, best bet might be to replace with a different model.. I sure as hell would. Good luck.
kir89 said:
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue
which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
Click to expand...
Click to collapse
Have the same issue and can hear that. But it seems to be normal. I can push in the screen a little bit. I think it's not the original foil of the top, which is pelling. I think it's hearable because it's plastic and elastic. I can see (by screen on) that's not the foil while I'm pressing the screen in. It's more the complete screen. Would it be the foil, I wouldn't see what I see by pushing in the screen. Plastic is easly elastic. That's all.
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
kir89 said:
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
Click to expand...
Click to collapse
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
allrightlite said:
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
Click to expand...
Click to collapse
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
kir89 said:
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
Click to expand...
Click to collapse
Screen is moving down at the bottom, for me it's 100% so. And if I do it carefully, I can see it without hearing it. But yes, would be nice if anyone can test it without the foil. But, I can trust what I see, all real. So, it's the plastic. Hope anyone else can confirm this.
Another problem, what I have seen. I have burn in at the bottom. The navigation buttons keeps/burn in. Now I have set up the moto fingerprint navigation and it should gone next time. And that's really good. Works very well. And the space of the screen is now bigger, nice effect.
But, good to know with the burn in. This smartphones are made for a short time, maybe 2 years. On my computer monitor I have never seen burn ins like that. So, it's a market/business. Screen not made for working over years
And what really is very very good is the battery. Have last time good 8.5-9h sot. So, that's better than many people think.
But back to the screen. That's the topic here. Maybe we have to bring it to the repair center after 1.5 years. Maybe because burn ins, peeling and so on. We will see
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
ninjakira said:
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
Click to expand...
Click to collapse
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
allrightlite said:
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
Click to expand...
Click to collapse
What am I supposed to be hearing on my device lol? And idk I just personally call it a 2nd gen screen cause it's easier to explain it like that to the people that I live around in my area ??there not to bright lol. I do know it's not the original shatter screen stuff that was peeling. it honestly was pretty hard for me to understand what my moto agent was saying to me when he explained it so I only caught bits and pieces. My model number is still xt1789-04 TMobile variant. I don't have a clicker also
Anyone else have hairline cracks on the fold of the inner screen? Mine feel like they are on the screen protector, my screen display is fine. Anyone else experiencing this?
Talking to support now, supposed to take to an authorized repair place. They say it covered by warranty due to normal use causing the cracks. Being sent to an authorized Samsung repair place.
Just inconvenient.
Adhesive failure. Probably due to excessive stretching of the plastic protector during assembly.
blackhawk said:
Adhesive failure. Probably due to excessive stretching of the plastic protector during assembly.
Click to expand...
Click to collapse
Likely, but luckily it's covered by the warranty.
dirtybudha said:
Likely, but luckily it's covered by the warranty.
Click to expand...
Click to collapse
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
Squeaky369 said:
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
Click to expand...
Click to collapse
Squeaky369 said:
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
Click to expand...
Click to collapse
Yes I did. They sent me to a certified repair shop.
They essentially replace the whole interior screen. The process worked, but the guys at the location were not that knowledgeable. We plugged it into a computer and it didn't see the USB access. Once I got it home, it worked on my computer. Who doesn't have the drivers for a device that they repair?
Anyway, it works great now.
That's good to hear it worked out for you. My inner screen also failed in the same manner with hairline fractures and black line down the middle turning it in to a Microsoft Duo. I've been on the phone with Samsung three separate times and have had nothing but resistance from them. They sent me to a local repair shop and the manager told me I must have gotten a piece of sand in the hinge or something....huh? He said go ahead and start a claim, but the final word was with him. He also said he got rid of his Fold 3 because he didn't want the same thing to happen to him. So there's definitely a problem with some of the units out there. I'll be sending mine to Samsung soon. I have no confidence that Samsung will actually cover this under warranty in my case due to the treatment I've received from their customer service. It's upsetting.
What a bummer... I got my phone Sept 24, and now on March 24, I just noticed that I have a small crack right where the phone folds. I am going in to Verizon tomorrow. The "Samsung Care+" wanted me to send it in with $249... This is definitely a warranty issue.
I went to my local corporate Verizon store this morning. They will treat it as warranty and my replacement phone arrives tomorrow. The area manager was there, took pics of the screen, and the phone to document current condition (which I appreciate) before approving the swap. Plus she says they are monitoring how many come in like this. Mine wasn't the first. They suspect, like many here, that it's the screen protector. (I guess the Flip 3 has issues too, but my daughter has one that is so far so good).
Now, as long as Verizon doesn't declare my phone as "damaged" by me it will be a free swap. If not, they'll try to bill me. But the area manager agrees that it looks like a defect (and it really is a defect).
One last gripe: I guess I was too eager to get my Fold 3 to realize that the "protection plan" carries a potential $249 fee for a broken screen. Thank goodness this is a defect.
emtownsend said:
. They suspect, like many here, that it's the screen protector. (I guess the Flip 3 has issues too, but my daughter has one that is so far so good).
Click to expand...
Click to collapse
do you mean that they suspect the screen protector is broken or that the screen protector is causing the UTG screen to break?
The thought was that the screen protector is cracking, but not the screen. I've not lost any functionality over the area that is "cracked".
Yeah, when I ran my finger nail over the cracks it would snag. It was absolutely my screen protector...which is factory installed and therefore falls under the manufacturer.
Yes, I think this will be an issue. I don't think this will totally kill the market or much of the sales. My replacement is still going strong, and I haven't heard too many others experiencing the cracks.
I'm sure the Fold 5 will have it all together. Hahaha
100% screen protector, I just replaced mine myself and small crack in the crease is gone!
Yeah, my nail would catch on it. At least it's not the screen...oy. That would be a nightmare.
Checked online, there is a few threads on the Sammy forums, and removing the inner screen protector does NOT void warranty. If the display/screen is damaged in the process, then iti is void.
My replacement protector, OEM, got it's first hairline crack. Gonna remove the OEM one and replace it myself. That way I can just replace it when it goes bad.
NOW I'll say I wouldn't recommend this phone to anyone because of this issue. Samsung failed here, but there's a chance to learn from it and improve it.
dirtybudha said:
Checked online, there is a few threads on the Sammy forums, and removing the inner screen protector does NOT void warranty. If the display/screen is damaged in the process, then iti is void.
My replacement protector, OEM, got it's first hairline crack. Gonna remove the OEM one and replace it myself. That way I can just replace it when it goes bad.
NOW I'll say I wouldn't recommend this phone to anyone because of this issue. Samsung failed here, but there's a chance to learn from it and improve it.
Click to expand...
Click to collapse
getting the same OEM Samsung screen protector was a bad decision and you should've known that already since it broke once. Samsung's screen protector is an ultra thin plastic layer that's why it breaks. I removed it myself and knew its nature. That's why I installed the Whitestone Dome Film instead (myself) and this protector is elastic and bends easily with the fold. You get definately no cracks because it's a film layer.
try it and you won't regret it. By the way it's so easy to install, and costs only $10- $15
A: How should I have known?? They could have replaced it with better materials.
B: Thanks for the insight into the Whitestone Dome.
My inner screen protector has started coming up right along the crease. It started just at the edge and has started going down along the fold for the last week or so. Has anyone else had this problem? I was thinking I would probably get one of the WD replacement ones and swap them out. I'd probably have someone do it for me so I don't mess it up. Anyone else experience this and is that the best screen protector to get?
pside15 said:
My inner screen protector has started coming up right along the crease. It started just at the edge and has started going down along the fold for the last week or so. Has anyone else had this problem? I was thinking I would probably get one of the WD replacement ones and swap them out. I'd probably have someone do it for me so I don't mess it up. Anyone else experience this and is that the best screen protector to get?
Click to expand...
Click to collapse
Pretty common I think, lots of posts around Reddit about it etc. Whitestone don't do their glass one anymore but I think their PET one is good for it.
Mine started with a couple bubbles near the middle. Next day worse. Removed it, going without for now and may replace. Reviews on Amazon say they only last so long.
same here
Thanks for the replies. Just glad to know that it is fairly common. I was just going to remove it but I'm too chicken to go sans protector on the inner display.
Same here. It is unnoticed when the screen is on, but when it is of or dark scene, I can see the protector is starting to get loose at the bottom of the crease.
I took mine off and replaced it with the Whitestone Dome Film which is waaay better
Here is my Reddit post on installing the WSD Film:
https://www.reddit.com/r/ZFold3/comments/tji7a9
The reviews on Amazon aren't that great for WSD
catman51 said:
The reviews on Amazon aren't that great for WSD
Click to expand...
Click to collapse
it's not good for the ultra thin glass protector. We used the film protector
Samsung UK ended up replacing my entire screen to fix this...
flakmunky said:
Samsung UK ended up replacing my entire screen to fix this...
Click to expand...
Click to collapse
How did you do this? My screen protector is coming up, so went to their support chat.
After a long conversation, it was determined that the screen protector is a consumable so not covered by warranty or care+ which I have.
I could have an engineer visit, but as its a consumable they would charge £40 to replace.
In the end, the CS advised I remove the screen protector myself. This would not void any warranty.
Then, if I had any subsequent damage, to make a claim on care+
I used the Samsung Members App --> Support and then Text Chat.
I just read through the transcript and I actually started asking about another issue I had, which was that it wouldn't open completely flat and had lost the snap when you close it. I also mentioned in the chat the issue with the screen protector.
I had to send them pictures of the issues, and they arranged for the engineer visit. I got the same messages that it would cost me £40 if there wasn't a fault. When they guy came out he looked at the screen and said that it would need a new screen because "when you remove the screen protector they crack down the middle" which I thought was BS and I asked him if they was really the case. He ended up transplanting the motherboard from my phone into a new chassis with new screens and new batteries.
He said it needed a new screen, I didn't think it did...
As for the phone not opening fully, it wouldn't hold open like it did when it was new, not did it snap open the last 5 degrees when opening. Night and day difference when I got it back. Took about an hour to fix.
Maybe, if yours won't open fully, you could get the same repair done under warranty?
I started asking about the screen protector lifting as I didn't think they were going to do anything about the phone opening fully, as it was only a few degrees away from being flat, so I threw in the screen protector as well to cover my ass for the £40 as I read on Reddit that this was a warranty repair...
I actually thought the screen protector was the reason I got the warranty repair but after reading what you posted, it must have been the folding issue. I've just looked at I've deleted the photos I sent them, but the folding issue was very minor, which is why I thought the screen protector was my ace card.
flakmunky said:
I used the Samsung Members App --> Support and then Text Chat.
I just read through the transcript and I actually started asking about another issue I had, which was that it wouldn't open completely flat and had lost the snap when you close it. I also mentioned in the chat the issue with the screen protector.
I had to send them pictures of the issues, and they arranged for the engineer visit. I got the same messages that it would cost me £40 if there wasn't a fault. When they guy came out he looked at the screen and said that it would need a new screen because "when you remove the screen protector they crack down the middle" which I thought was BS and I asked him if they was really the case. He ended up transplanting the motherboard from my phone into a new chassis with new screens and new batteries.
He said it needed a new screen, I didn't think it did...
As for the phone not opening fully, it wouldn't hold open like it did when it was new, not did it snap open the last 5 degrees when opening. Night and day difference when I got it back. Took about an hour to fix.
Maybe, if yours won't open fully, you could get the same repair done under warranty?
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Apart from the screen protector coming up (it's only 3-4mm at the moment, but it's getting bigger) the phone has performed and behaved brilliantly. No issues with the hinge or folding/unfolding
I've just been on chat with them as mine has started lifting at the top and bottom of the fold. Was told it's not covered by the warranty, I could send it back to them and they would charge me for it, although couldn't tell me how much and they "might" be able to get it back to me in ten days. I told them I wasn't going to send it back without knowing how long or how much and that's where it ended.
frogdr1ver said:
I've just been on chat with them as mine has started lifting at the top and bottom of the fold. Was told it's not covered by the warranty, I could send it back to them and they would charge me for it, although couldn't tell me how much and they "might" be able to get it back to me in ten days. I told them I wasn't going to send it back without knowing how long or how much and that's where it ended.
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Yes. They offered me the same - with the same vagueness around timescales.
That's why I asked for an on-site engineer.
m_w_clarke said:
Yes. They offered me the same - with the same vagueness around timescales.
That's why I asked for an on-site engineer.
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Yep asked for that as well and they said no, I could either go to Stoke or send it in, checking online it looks like we don't have a door repair technician in Yorkshire.
Just an update; in the past 24 hours the bubble/peeling/rainbow effect has reached the whole length of the crease. So this morning, I decided to remove the screen protector.
Still a little nervous of having a naked screen - and at the moment my finger doesn't seem to glide as well on it.
I'll wait and see how things go
I peeled mine off yesterday and fitted the whitestone dome one, went on perfectly much to my surprise, feels great, my mate who has a fold as well commented that the screen looks sharper than his with the original one on.