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Title explains most of my issue but whenever I want to do anything on my phone the WiFi always keeps randomly disconnecting and reconnecting on my G4, when i go to my WiFi settings while its disconnected it just says the network is saved and then when i connect to it, it instantly disconnects. If anybody has any solutions its would be gladly appreciated.
I have the same issue. One additional info I have is if I look at wifi immediately when it disconnects, it shows something like "Avoided poor internet connection....." even though signal strength is Excellent. It feels as though LG reduced the threshold of developer options' "Aggressive Wi-Fi to Cellular handover". I have that option OFF.
I recently got a replacement Verizon G4 Hardware rev1 because of the constant horrible Qi Charging meltdowns. My new G4 seems to have a faulty Wifi module or something because my wifi will suddenly just stop working (even though still connected). I also get weird toast messages that is is disconnected/connected, when I am sitting a few feet away from my router.
My router is a newer AC router. The wifi analysis shows me on a good channel. None of my other devices (or previous G4s) have an issue.
I have 2.4 and 5ghz enabled so perhaps it is disconnecting and reconnecting to change bands. I haven't gave it much thought because honestlt I do this crap for work and been lazy. I think there is an option to use 2.4ghz only. That may prevent it bouncing occasionally.
I get the same thing. Very annoying
Sent from my Nexus 7 using Tapatalk
I just noticed this thread. My WiFi seems to get into a state where it does this too. What I've found is
1) it only does it when connected to 2.4Ghz WiFi. If I use my router's 5Ghz network it stays connected. Unfortunately the range of 5Ghz is not good enough for me to use this all the time.
2) it only happens when Bluetooth is enabled. If I disable Bluetooth then my WiFi stays connected. This is annoying to have to do and more of a workaround than a fix.
3) WiFi works perfectly in Safe Mode
I'd be interested to hear if this is the same for others who have this issue too.
Like I said, my phone seems to go through phases when this occurs, then (seemingly randomly) it fixes itself and works for a few days/weeks, but then it happens again. The state change seems to be triggered by installing/uninstalling apps but I can't make this happen at will.
Same issue here, very annoying. All other devices stay connected to WiFi just fine but this LG G4 keeps disconnecting and reconnecting. I have an Asus AC router. The phone is connected to the 2.4 Ghz band. Not sure what to do...the phone just got an update (marshmallow)...the router is updated and working fine with all other devices.
Me too. Even when signal is great. This is terrible.
I know this is a pretty old thread, but I was just having the same issue on my g6. I found that it was because I disabled some of what I thought was just bloatware. By enabling both the LG "SmartWorld" app and the at&t " Smart Limits" app I was able to get my wifi working properly again.
I am not sure which one was the culprit, but I hope this helps anyone else digging back for a solution.
I just got this phone yesterday and so far I just cannot get it to stay connected to my network. No other devices are having this problem. It basically just seems to constantly connect and disconnect from the wifi and also seems to constantly search for other connections as well. I've tried factory reset, cache clearing(which never works as it just red triangle error's me), reset the router, tried to change settings in phone itself but nothing seems to fix it and it's making it impossible to use at home. Anyone have any suggestions?
Same thing here. I went in and turned off all the wifi in battery power saving exclusions. Ain't been home long enough to try though.
I'm having this same issue! My prior daily (S9+) didn't have this issue, and my Pixel 2XL doesn't have this issue. I could be right next to the router and it still does this. Doesn't seem to matter if I'm at home, work, parents house, or a cafe, it still randomly loses connection. Same with my Gear S3. Just randomly loses connection. It's pretty annoying, and I hope they offer a software fix. Yes, I factory reset the phone and it still occurs.
I noticed this only with the 5 GHz band... I will contact LG about it today...
Yeah, I'm having the same issue. My router broadcasts both 2.4 GHz and 5 GHz on the same SSID. Last I'd heard, Android wouldn't connect to 5 GHz in that circumstance, and my G7 appears to continue that trend.
But it still disconnects from the network all the time.
Sadly I have the same issue. I have different SSID for 2.4 and 5Ghz band, and as devil_tear says it's fails only with the 5ghz band. I did a factory reset but issue stills there.
Did you found a fix for this issue?
Had the same problem. Solved by enabling wifi on the battery saving power exclusions in the battery menu.
mprovi_15 said:
Had the same problem. Solved by enabling wifi on the battery saving power exclusions in the battery menu.
Click to expand...
Click to collapse
Thanks a lot for this tip.
Had the same problem, was burning through my 4G data at a rate much faster than on my Google Pixel.
So far, adding wifi to the power saving exclusion has seemed to fix the issue. Thank you!
PS: Does any else find the wifi signal on this phone is weak?
mprovi_15 said:
Had the same problem. Solved by enabling wifi on the battery saving power exclusions in the battery menu.
Click to expand...
Click to collapse
Great suggestion
Tried the suggestion here for adding WiFi to exclusion. WiFi on 5ghz still disconnects and reconnects every few seconds. Only way to keep it connected is putting it on 2.4ghz.
Tried the suggestion with reboots, factory reset, adding WiFi to exclusion and then connecting to the network. My g7 will just not work with it.
Sent from my LG-G710 using Tapatalk
involuntaryqool said:
Tried the suggestion here for adding WiFi to exclusion. WiFi on 5ghz still disconnects and reconnects every few seconds. Only way to keep it connected is putting it on 2.4ghz.
Tried the suggestion with reboots, factory reset, adding WiFi to exclusion and then connecting to the network. My g7 will just not work with it.
Click to expand...
Click to collapse
Have seen this also, in my case it happens when I am a bit far from the router, it may be the router not having a strong stable connection so the phone see it doesn't have internet. In the points I experience that I have a 5Ghz connection of 0-2Mb but I have maybe 2 bars of connection. Share your opinions to try to understand the problems.
mprovi_15 said:
Have seen this also, in my case it happens when I am a bit far from the router, it may be the router not having a strong stable connection so the phone see it doesn't have internet. In the points I experience that I have a 5Ghz connection of 0-2Mb but I have maybe 2 bars of connection. Share your opinions to try to understand the problems.
Click to expand...
Click to collapse
For me I would say it happens more if I have 2-3 bars but nonetheless it happens even 3ft away from the router eventually. what's odd is my note 5 stays connected, my computer, and other phone stay connected on the 5ghz band. All these devices are in the same location so I'm pretty dumbfounded especially considering this is a newer phone than the note 5 lol. I hope it can be fixed with an ota update
Sent from my LG-G710 using Tapatalk
I have the same issues. I sent back the first phone for a replacement thinking it was the issue. When the second phone arrived it was working perfectly and then it happened again.
I noticed this happened after I took whatever software update was offered. I went as far to switch providers with different equipment (fibe to cable) but same result.
Made specific 2.4ghz SSID for LG G7 and no issues.
I've never seen this happen. And my laptop and LG are using the same 5 ghz signal.
I think I remember the G6 doing this though
Falkentyne said:
I've never seen this happen. And my laptop and LG are using the same 5 ghz signal.
I think I remember the G6 doing this though
Click to expand...
Click to collapse
Just came back from my dad's house and I know it's a short test, however he has an Archer a7 connected after his dedicated provided box. I wonder if that can fix the issue?
I have the same issue.
it connects to 2.4Ghz networks fine but the range is very limited when I move to another room wifi reception decreases a lot. However my wife`s S9+ and my oneplus 6 works fine.
Main problem is when I connect to 5Ghz network it starts disconnecting and reception is even worse than 2.4Ghz. S9 and Oneplus connection is still fine at 5Ghz
I tried to change the 5ghz channels on the router but no luck and I exclude the WIFI from battery saving apps still didn`t work.
I have to use 2.4Ghz and the reception is not as good as other phones
Wifi seems stable for me, except wifi calling. That would crash at connection or even mid-call sometimes. I'd have to reboot to make or receive another call. Some sort of server error. Turned off wifi calling and no issues yet. Didn't notice Ed it anyway since 4g is really strong here.
After the newest update on my phone, taken today Oct 4th, 2018/my random WiFi disconnects haven't been happening at all on 5ghz. Also, the signal is about 3 bars larger now in the same location it used to be dropping out constantly. Hopefully it stays this way.
Sent from my LG-G710 using Tapatalk
involuntaryqool said:
After the newest update on my phone, taken today Oct 4th, 2018/my random WiFi disconnects haven't been happening at all on 5ghz. Also, the signal is about 3 bars larger now in the same location it used to be dropping out constantly. Hopefully it stays this way.
Click to expand...
Click to collapse
I was coming in to report something similar. I've got the US T-Mo version and just got the G710TM10K update yesterday.
WiFi stability has massively improved. Disconnects are almost completely nonexistent now. I haven't noticed that the signal bar is behaving any differently, but that doesn't mean a whole lot. The update was fairly large (over 400 MB), so I could see new firmware playing a role.
Could anyone still on G710TM10G post their data from Software Info to check if the baseband has been updated? Here's mine from 10K:
Android Version: 8.0.0
Android Security Patch Level: September 1, 2018
Baseband Version: MPSS.AT.4.0.c2.9-00045-SDM845_GEN_PACK-1.160685.1.163435.1
Kernel Version: 4.9.65
Build Number: OPR1.170623.032
Configuration Version: 2.350001
Software Version: G710TM10k
Security Software Version: MDF v3.1 Release 3
Hello there,
I am encountering a problem with my beloved N5X...
Since a few weeks it randomly loses connectivity (both cellular and Wi-Fi)
And after a few seconds (sometimes minutes) it catches the network back.
For example:
I wake up the phone for checking messages, and i see WhatsApp saying "searching for messages", no warning icons for network.
Then i try to load a Chrome page, it does not load..
After a few seconds all is getting back to normal and everything loads. (the web page, new messages notifications comes on, etc)
I tried so far:
- Reboot (after a reboot it works normally for a few hours, then problem begins again)
- Resetting network parameters (does nothing)
- Complete factory reset (had 2 weeks problem free then the problem begins again)
- Flashing custom ROM (from Google factory to last Lineage OS 15.1)
For informations:
- No VPN
- No gaming, the phone never heats up
- Good network coverage (both cellular and Wi-Fi)
- No network related apps
- The phone is 3 years old, never felt on the ground
Any ideas?
Thanks a lot for reply, and have a nice day!
I'm having a similar problem since Oreo update, but only on WiFi. On 4G network is working flawlessly but I think is due to carrier network settings on cellular towers.
Every search I made on the web to address the issue finished with a lot of posts read but no decent solution whatsoever, but the other day a reply on reddit made me think and I found a setting on my router WiFi AP section called "Unscheduled APSD (Automatic Power Save Delivery)" and since I disabled it my phone seems working better. I don't know if it's just random luck or it was really the cause of the issue but you can try.
Hope it helps.
.bucch said:
I'm having a similar problem since Oreo update, but only on WiFi. On 4G network is working flawlessly but I think is due to carrier network settings on cellular towers.
Every search I made on the web to address the issue finished with a lot of posts read but no decent solution whatsoever, but the other day a reply on reddit made me think and I found a setting on my router WiFi AP section called "Unscheduled APSD (Automatic Power Save Delivery)" and since I disabled it my phone seems working better. I don't know if it's just random luck or it was really the cause of the issue but you can try.
Hope it helps.
Click to expand...
Click to collapse
Hello,
Thanks for your reply.
I searched everything on the phone that could be wrong and i also ended up that router might be the cause.
I did not found the setting you mention (i'm on Synology router) but i tried to disable the 5 GHz frequency band and use only the 2.4 GHz one.
Since then the phone works perfectly! Although the Wi-Fi speed is a bit slower..
I hope this can help you too!
breacH86 said:
Hello,
Thanks for your reply.
I searched everything on the phone that could be wrong and i also ended up that router might be the cause.
I did not found the setting you mention (i'm on Synology router) but i tried to disable the 5 GHz frequency band and use only the 2.4 GHz one.
Since then the phone works perfectly! Although the Wi-Fi speed is a bit slower..
I hope this can help you too!
Click to expand...
Click to collapse
I was on 2.4Ghz only since a few months but had the issue anyway before disabling uAPSD.
If your bandwidth is reduced is probably because your network is on a "busy" channel, try scanning all the wireless networks around your home (i use wifi analyzer on my phone) and see which are the "busy" channels and set yours on a free one. Bandwidth on 2.4 and 5 ghz should be the same, the pro of the first is a better (wider) coverage of the signal, mostly through walls and the pro of the second is less interference with other wireless technologies and environment at expenses of the coverage.
.bucch said:
I was on 2.4Ghz only since a few months but had the issue anyway before disabling uAPSD.
If your bandwidth is reduced is probably because your network is on a "busy" channel, try scanning all the wireless networks around your home (i use wifi analyzer on my phone) and see which are the "busy" channels and set yours on a free one. Bandwidth on 2.4 and 5 ghz should be the same, the pro of the first is a better (wider) coverage of the signal, mostly through walls and the pro of the second is less interference with other wireless technologies and environment at expenses of the coverage.
Click to expand...
Click to collapse
Well, after a few days i noticed the problem still persist even on 2.4GHz, but less than before..
Unfortunately Synology router does not have APSD option in the Wi-Fi settings.
I tried to put Protected Management Frames (PMF) on "enable - optional", that setting was disabled before.
Wait and see.
Thanks again!
**EDIT**
Forgot the random outgoing call issue.
Since getting my OP8P, it doesn't seem like any of the radio issues have really been satisfactorily addressed. I'm not sure if there is anything that can be done on our end to fix them, but I figured I'd create a thread to track them, and fix them if possible.
Please include your carrier, or any other differentiating factors:
MMS issues (T-Mobile): MMS messages do not come in reliably or at all with wifi enabled. SMS and RCS messages are not affected.
Fix: (Workaround) Disable VoWifi, which doesn't seem to work on as many APs as the OP7P and prior did. If that doesn't work, turn off wifi altogether to allow messages to send/receive.
--------------------------------------------------------
Wifi calling issues (T-Mobile): Wifi calling will not stay activated. Icon appears for about 30 seconds after turning on wifi. Also seems to be affecting MMS messages not sending/receiving when connected to WiFi, and potentially outgoing calls not going through reliably.
Fix: (Workaround) Possibly affected by APs that allow TKIP encryption method. Reports of only allowing AES/CMAK helping. TKIP has known vulnerabilities, but older devices may still require it be enabled.
--------------------------------------------------------
Wifi connection issues: Wifi seems to go dead 1-3 times a day. Wireless still shows a strong connection, but no data actually passes (SMS still works).
Fix: (Workaround) toggle wifi
--------------------------------------------------------
Poor 5G performance (T-Mobile): While this could be a T-Mobile issue, as they seem to have turned on 5G over most of our area using UHF bands (300mhz to 3ghz), performance is pretty choppy. Uploads seem to be more negatively affected, with speeds less than 1mbps at times. Download speeds can be up to LTE speeds, but often are not, and are almost always jumpy and not smooth during speed tests.
Potential fix: Disable 5G under: SIM & network settings > Preferred network type
--------------------------------------------------------
Occasion outbound call issue: Sometimes making an outgoing call takes 2 or 3 tries. I can't remember the error, off the top of my head, but it's something like "service not available".
--------------------------------------------------------
Can ONLY receive MMS on WiFi calling not on mobile data, SMS not affected. (details here)
Fix: use 3rd party SMS app, revoke all permissions from stock app, disable stock app
Flapjack said:
Since getting my OP8P, it doesn't seem like any of the radio issues have really been satisfactorily addressed. I'm not sure if there is anything that can be done on our end to fix them, but I figured I'd create a thread to track them, and fix them if possible.
Please include your carrier, or any other differentiating factors:
MMS issues (T-Mobile): MMS messages do not come in reliably or at all with wifi enabled. SMS and RCS messages are not affected.
Fix: (Workaround) Turn off wifi. Not really feasible, though... especially those not on unlimited data plans.
--------------------------------------------------------
Wifi calling issues (T-Mobile): Wifi calling will not stay activated. Icon appears for about 30 seconds after turning on wifi.
Fix: (Workaround) Possibly affected by APs that allow TKIP encryption method. Reports of only allowing AES/CMAK helping. TKIP has known vulnerabilities, but older devices may still require it be enabled.
--------------------------------------------------------
Wifi connection issues: Wifi seems to go dead 1-3 times a day. Wireless still shows a strong connection, but no data actually passes (SMS still works).
Fix: (Workaround) toggle wifi
--------------------------------------------------------
Poor 5G performance (T-Mobile): While this could be a T-Mobile issue, as they seem to have turned on 5G over most of our area using UHF bands (300mhz to 3ghz), performance is pretty choppy. Uploads seem to be more negatively affected, with speeds less than 1mbps at times. Download speeds can be up to LTE speeds, but often are not, and are almost always jumpy and not smooth during speed tests.
Fix: None, unless there's a way to disable 5G for now (if that would even help).
Click to expand...
Click to collapse
You can disable 5G in the SIM and Network settings ??*
With my old phone if I disable wifi it connects to Lte instantly and I can start surfing. With my 1+ now if I disable wifi it takes about 10sec until there's Lte but I can't start surfing. I have to switch from Lte to 2g and back to get it working. Same Sim in both phones
XD-MOD2-9MM said:
You can disable 5G in the SIM and Network settings ??*
Click to expand...
Click to collapse
Good grief. I have no idea how I missed that. Thanks! I'll test and update the thread if LTE performance seems better than 5G. This very well could be a T-Mobile thing, since they just recently turned it on in my area.
Flatric said:
With my old phone if I disable wifi it connects to Lte instantly and I can start surfing. With my 1+ now if I disable wifi it takes about 10sec until there's Lte but I can't start surfing. I have to switch from Lte to 2g and back to get it working. Same Sim in both phones
Click to expand...
Click to collapse
I have noticed the exact same thing. I'm not sure why it takes so long... especially with dual-channel network acceleration enabled (and the fact that VoLTE is established before I shut wifi off).
Flapjack said:
**EDIT**
Forgot the random outgoing call issue.
Since getting my OP8P, it doesn't seem like any of the radio issues have really been satisfactorily addressed. I'm not sure if there is anything that can be done on our end to fix them, but I figured I'd create a thread to track them, and fix them if possible.
Please include your carrier, or any other differentiating factors:
MMS issues (T-Mobile): MMS messages do not come in reliably or at all with wifi enabled. SMS and RCS messages are not affected.
Fix: (Workaround) Turn off wifi. Not really feasible, though... especially those not on unlimited data plans.
--------------------------------------------------------
Wifi calling issues (T-Mobile): Wifi calling will not stay activated. Icon appears for about 30 seconds after turning on wifi.
Fix: (Workaround) Possibly affected by APs that allow TKIP encryption method. Reports of only allowing AES/CMAK helping. TKIP has known vulnerabilities, but older devices may still require it be enabled.
--------------------------------------------------------
Wifi connection issues: Wifi seems to go dead 1-3 times a day. Wireless still shows a strong connection, but no data actually passes (SMS still works).
Fix: (Workaround) toggle wifi
--------------------------------------------------------
Poor 5G performance (T-Mobile): While this could be a T-Mobile issue, as they seem to have turned on 5G over most of our area using UHF bands (300mhz to 3ghz), performance is pretty choppy. Uploads seem to be more negatively affected, with speeds less than 1mbps at times. Download speeds can be up to LTE speeds, but often are not, and are almost always jumpy and not smooth during speed tests.
Fix: None, unless there's a way to disable 5G for now (if that would even help).
--------------------------------------------------------
Occasion outbound call issue: Sometimes making an outgoing call takes 2 or 3 tries. I can't remember the error, off the top of my head, but it's something like "service not available".
Click to expand...
Click to collapse
My wife and I have similar problems with mobile data and wifi both occasionally showing strong signals but requiring a toggle off and back on before data passage resumes. Both OP8P and OP8. Verizon for carrier.
Well, I guess it's good to know it's happening on Verizon too?
Seriously, this needs to be fixed. If it was just one carrier, I could see it getting out the door. But more than one (very different kinds) of carriers is pretty ridiculous.
Issue: can ONLY receive MMS on WiFi calling not on mobile data, SMS not effected.
More details in my thread here: https://forum.xda-developers.com/oneplus-8-pro/help/receive-mms-wifi-calling-tmobile-t4088673
Fix: use 3rd party SMS app, revoke all permissions from stock app, disable stock app
Updated OP.
I've found that disabling Voice over Wifi altogether seems to help with the MMS while on wifi issues. I still get a few that don't go through and have to shut off wifi altogether, but it's much... much better.
I'm wondering if this is also connected to my outgoing call issues. I'll be testing that also.
**EDIT**
While I still think disabling VoWiFi helps, it is still very much a crapshoot whether or not an MMS message will send or receive. Between this and the dual sim issues, I may need to see if OP will let me return this.
No idea if it's related but in comparison to EE, three is absolutely crap. Truly a horrific network, 50% of the coverage and 59% of the speed.
Have noticed that the phone aggressively tries to hand over to WiFi even when I'm not connected.
Removing 5G from the equation helps a lot, least in my instance.
dladz said:
No idea if it's related but in comparison to EE, three is absolutely crap. Truly a horrific network, 50% of the coverage and 59% of the speed.
Have noticed that the phone aggressively tries to hand over to WiFi even when I'm not connected.
Removing 5G from the equation helps a lot, least in my instance.
Click to expand...
Click to collapse
Curious, how are you seeing it's trying to hand over to wifi?
I'm so upset over this stuff. It would be more tolerable if OP had some sort of official status on some of these issues. Ignoring them won't make them go away.
Flapjack said:
Curious, how are you seeing it's trying to hand over to wifi?
I'm so upset over this stuff. It would be more tolerable if OP had some sort of official status on some of these issues. Ignoring them won't make them go away.
Click to expand...
Click to collapse
So it looks for WiFi constantly, also tries to switch between networks. You can disable it
dladz said:
So it looks for WiFi constantly, also tries to switch between networks. You can disable it
Click to expand...
Click to collapse
Are you talking about the "Scanning always available" setting? I already have that disabled. I seem to be ok with 5G lately. Pretty sure the bad upload speeds are just due to T-Mobile working out the bugs.
Flapjack said:
Are you talking about the "Scanning always available" setting? I already have that disabled. I seem to be ok with 5G lately. Pretty sure the bad upload speeds are just due to T-Mobile working out the bugs.
Click to expand...
Click to collapse
Then you're fine. Don't worry about it.
I thought I'd chime in a bit with T-Mobile 5G. Minus specialized cities featuring higher frequency 5G, T-Mobile nationwide works off of the 600Mhz band, AND REQUIRES the 1900Mhz or 2100Mhz 4G LTE band to properly function at this time. So if you experience poor 4G 1900 and 2100 frequency in your area, but strong 5G, it won't work well for you, and you are better off doing 4G LTE 600mhz instead.
Call your local rep and confirm the strength for those two frequencies for you. Just thought I'd chime in about the poor 5G performance nationwide for T-Mobile for some. Nothing to do with the phone exactly.
My OnePlus 8Pro sometimes disconnects several times a day the radio conection. It's hapend with LTE on Telekom. 5G is not available yet. It's happend also in places where I have very good LTE network coverage.
Restart the cell phone is the only option to reconnect.
Switching OFF/ON the Airplane-Mode, reset network settings or a Full Wipe bring no improvement.
I have already replaced the SIM card against a new one by my network provider (Telekom) to rule out a defect.
I also have no problems with my previous device.
So I'm currently using my old device in parallel with a Multi-Sim.
A network fault therefore can be ruled out 100%.
The latest software version has also been installed.
The crash normally occurs while surfing the LTE network and is noticeable that the Internet is unexpectedly no longer working. The Radio display on the phone show me a few minutes more that i have still connection to LTE and than it jump to "no network" as already described, "ONLY" restarting the device allows to log in to the network again.
It was also tried with intelligent network connection or two-channel download acceleration on and off.
With WiFi the internet works continuously.
The Device runs with Stock-Rom.
I also have contacted the OnePlus Support, but maybe someone here has a solution for me.
Many Thanks
Hofitown said:
My OnePlus 8Pro sometimes disconnects several times a day the radio conection. It's hapend with LTE on Telekom. 5G is not available yet. It's happend also in places where I have very good LTE network coverage.
Restart the cell phone is the only option to reconnect.
Switching OFF/ON the Airplane-Mode, reset network settings or a Full Wipe bring no improvement.
I have already replaced the SIM card against a new one by my network provider (Telekom) to rule out a defect.
I also have no problems with my previous device.
So I'm currently using my old device in parallel with a Multi-Sim.
A network fault therefore can be ruled out 100%.
The latest software version has also been installed.
The crash normally occurs while surfing the LTE network and is noticeable that the Internet is unexpectedly no longer working. The Radio display on the phone show me a few minutes more that i have still connection to LTE and than it jump to "no network" as already described, "ONLY" restarting the device allows to log in to the network again.
It was also tried with intelligent network connection or two-channel download acceleration on and off.
With WiFi the internet works continuously.
The Device runs with Stock-Rom.
I also have contacted the OnePlus Support, but maybe someone here has a solution for me.
Many Thanks
Click to expand...
Click to collapse
That is crazy. I think they may have fixed the wifi disconnects for me with the latest OTA, but when I did get them, toggling wifi worked for me. I never had to reboot over it. Your case definitely seems worse. Hopefully you don't have a hardware issue.
Hofitown said:
My OnePlus 8Pro sometimes disconnects several times a day the radio conection. It's hapend with LTE on Telekom. 5G is not available yet. It's happend also in places where I have very good LTE network coverage.
Restart the cell phone is the only option to reconnect.
Switching OFF/ON the Airplane-Mode, reset network settings or a Full Wipe bring no improvement.
I have already replaced the SIM card against a new one by my network provider (Telekom) to rule out a defect.
I also have no problems with my previous device.
So I'm currently using my old device in parallel with a Multi-Sim.
A network fault therefore can be ruled out 100%.
The latest software version has also been installed.
The crash normally occurs while surfing the LTE network and is noticeable that the Internet is unexpectedly no longer working. The Radio display on the phone show me a few minutes more that i have still connection to LTE and than it jump to "no network" as already described, "ONLY" restarting the device allows to log in to the network again.
It was also tried with intelligent network connection or two-channel download acceleration on and off.
With WiFi the internet works continuously.
The Device runs with Stock-Rom.
I also have contacted the OnePlus Support, but maybe someone here has a solution for me.
Many Thanks
Click to expand...
Click to collapse
I have exactly the same issue with the same carrier (Telekom Germany) with 2 SIM cards tested. Gotten worse with the 10.5.9 so I rolled back to 10.5.8 where the issue isn't happening that often. I haven't got this issue when enabling data on my secondary SIM (O2 Germany). I have also tested the new Android 11 beta where I got shortly disconnected from the mobile network and then the LTE+ logo changed to "g" and everything was fine again. The phone was still connected to LTE with full DL speed (did the whole initialisation with mobile data + 20gb music download). However the beta is not usable at this stage. Since I have an unlimited data plan on that Telekom Sim I cloud test the **** out of it and it seems that the disconnect happens when the phone tries to change or adds the cell connection while using data. I have sent OP the required logs and after that they ignored me.. hope they going to fix this as it seems to be a software/compatibility issue with that certain carrier. Also 10.5.9 isn't really coming to German devices with ota so they might know about that issues.
ch1llahh said:
I have exactly the same issue with the same carrier (Telekom Germany) with 2 SIM cards tested. Gotten worse with the 10.5.9 so I rolled back to 10.5.8 where the issue isn't happening that often. I haven't got this issue when enabling data on my secondary SIM (O2 Germany). I have also tested the new Android 11 beta where I got shortly disconnected from the mobile network and then the LTE+ logo changed to "g" and everything was fine again. The phone was still connected to LTE with full DL speed (did the whole initialisation with mobile data + 20gb music download). However the beta is not usable at this stage. Since I have an unlimited data plan on that Telekom Sim I cloud test the **** out of it and it seems that the disconnect happens when the phone tries to change or adds the cell connection while using data. I have sent OP the required logs and after that they ignored me.. hope they going to fix this as it seems to be a software/compatibility issue with that certain carrier. Also 10.5.9 isn't really coming to German devices with ota so they might know about that issues.
Click to expand...
Click to collapse
Thanks for the feedback.
That the Problem with 10.5.9 got worse i can confirm. I loaded this Version in Germany by using the Oxygen Updater. But that gives hope to me that it is really just a software issue and no defekt on the device. So I will not send the device to OP for an unnecessary repair in the hope that there will be fixd with an update soon.
On the Facebook Oneplus page I have already heard from some people they have exactly the same problem, all of them use the German Telekom network.
Hopefully you get right, with that presumption, that 10.5.9 isn't really coming on German devices because they know the problem. So the fix will come very fast.
Hofitown said:
Thanks for the feedback.
That the Problem with 10.5.9 got worse i can confirm. I loaded this Version in Germany by using the Oxygen Updater. But that gives hope to me that it is really just a software issue and no defekt on the device. So I will not send the device to OP for an unnecessary repair in the hope that there will be fixd with an update soon.
On the Facebook Oneplus page I have already heard from some people they have exactly the same problem, all of them use the German Telekom network.
Hopefully you get right, with that presumption, that 10.5.9 isn't really coming on German devices because they know the problem. So the fix will come very fast.
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Click to collapse
You guys haven't heard any buzz about 10.5.10 yet? I'm on 10.5.10 in the US, which I feel has been a lot more stable than the previous two versions (which had alternating issues for me).
The biggest issue affecting me remains the issues sending MMS while on wifi.
Just curious if anyone else has had any issues with WiFi calling on their S20 variants. I have a stock S20 Ultra on Verizon. I recently noticed my wifi calling would simply just not connect at all. It was also failing on sending some text messages, problems that I surmised might have been a recent wonky app installed. I then factory-refreshed the phone from scratch, and installed from scratch, manually picking and choosing my apps to avoid the same fate. But even so, my WiFI calling is sporadic at best. Incoming calls will ring in mostly, but if I answer the call, I get no sound at all and no one can hear me. Outgoing almost never works, unless I restart the phone, then toggle wifi calling off, wait a minute, turn it back on, and then wait for the icon to display as WiFi Calling able. Then I can get one call out. I can immediately hang up and try again, any number, and it'll just sit there waiting to connect. I have only been able to test it while on my home network. I did also recently upgrade to 50m Fiber internet, though everything is routed through a Google OnHub router for wireless so I can monitor devices in the home. I'm still connecting to the same band that I was prior, and that my other phones (my S105G and S9+) have had no issues connecting and calling from. I do not have a strong enough signal inside the house for calls to connect over the network, so that's out. All other data on the phone works fine from wifi. Texts work more reliably but still suffer from the occasional Sending Error where it times out and I have to resend. Or it'll take an extra 20-30 seconds before it sends. I get the same results if I connect directly to the modem's Instead.
Are there any other suggestions on settings or checks I can look at between phone and network that anyone can think of? This only seemed to happen within the last couple months, too. When the phone was brand new, everything seemed fine.
Edit: Workaround / half solution found, post #6.
Howdy. I just got the S20+ 5G from Verizon. I noticed my mobile data connection going in and out fairly often and texts getting stuck sending. I also noticed wifi calling draining the battery. I've disabled wifi calling for now. I'm a little peeved a $1200 phone has an issue like this.
I know it's been a bunch of months, but I just wanted to follow-up with this. I haven't found a solution but I've all but ruled out the phone as the culprit. As it turns out, all the other phones suffer from the same issues. I even bought a Verizon LTE Network Extender, which has at least solved my text issue - they work reliably now. But voice calling is still a one-way street. Calls can come in, I can hear the other person all day long but nothing can be said back. Since it happens the same way on all the phones, and since it happens even with the network extender, I can only assume the issue lies somewhere either in the modem settings somewhere that I haven't found, or in the ISP backbone itself. Sadly, they're pretty worthless when it comes to tech support (and I should know - I work for them...). I've tried most things I can think of in the modem/router itself, took out my Google OnHub altogether, and still nothing. I've heard ports opened up being a common issue but for some reason, the ports that most people suggest are already showing in use and unable to be set aside. I revisit the issue every few months, but if I ever do find a solution for my case, I'll post back then.
CharlzO_2000 said:
I know it's been a bunch of months, but I just wanted to follow-up with this. I haven't found a solution but I've all but ruled out the phone as the culprit. As it turns out, all the other phones suffer from the same issues. I even bought a Verizon LTE Network Extender, which has at least solved my text issue - they work reliably now. But voice calling is still a one-way street. Calls can come in, I can hear the other person all day long but nothing can be said back. Since it happens the same way on all the phones, and since it happens even with the network extender, I can only assume the issue lies somewhere either in the modem settings somewhere that I haven't found, or in the ISP backbone itself. Sadly, they're pretty worthless when it comes to tech support (and I should know - I work for them...). I've tried most things I can think of in the modem/router itself, took out my Google OnHub altogether, and still nothing. I've heard ports opened up being a common issue but for some reason, the ports that most people suggest are already showing in use and unable to be set aside. I revisit the issue every few months, but if I ever do find a solution for my case, I'll post back then.
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From what you've shared the connection issues would point to your ISP. If you haven't already done so request Verizon do a reset on the fiber connection or switch to DSL if they offer it. At times a COLO, the actual distribution point closest to your home isn't properly maintained or the equipment is in need of upgrades or repair. The only other consideration might be a firmware defect. If your S20 Ultra is operating on Unlocked FW you might want to flash Verizon's latest FW to your device. ATT/Verizon are notorious for compatibility issues with non-native FW.
I actually just came back to add more confusion to my post, but I'll answer above as best as I can:
I don't have Verizon for home service, but Verizon Wireless for my cell. My S20 Ultra was purchased directly through the store, with all Verizon updates installed and current. My home internet is new 50/50 Fiber internet, which was just deployed to the area about 8-9 months ago. I was the first person on the loop to be installed, and it runs fine. I could up the speed if I wanted, but have no need for more. It's new cable from the unit in the field, up to the road, and new drop to the house and new equipment. From that standpoint, everything has been rock solid and works fine. I certainly am not letting them off the hook (or, wasn't until five minutes ago) for what might be a setting somewhere between points.
However, during some more testing, someone mentioned they had an issue with WiFi calling not working. So I did more testing with my S20 Ultra. Turns out, WiFi calling isn't even working at all on my device. I can place it in airplane mode (so it doesn't see my Network Extender), enable wifi, and no matter what I try to do, it will not recognize WiFi for calling purposes. I can enable it fine, it shows enabled, I can restart and toggle all day long. But the moment I try to make a call that way, it tells me I must turn off Airplane mode to make a call. This is in spite of the phone having wifi calling enabled, with WiFi set as the preferred call type in it's settings. This is full wifi from within feet of the router. On a whim though, I took out my SIM card and put it back in my S10 5G sitting in it's box. Calling works perfectly, on both wifi calling, and the network extender. So all that did was confuse me more.
I have an S9+ that doesn't work. I have an iPhone 11 Max that doesn't work. I have an S20 Ultra that doesn't work. But an S10 5G that does. It's the only phone I've found in the house so far that I can make or receive calls from/to, and be heard on the other end. All the other phones, connected to the same wifi and the same network extender all suffer from the same thing. At this point, I've basically hit a wall and am ready to throw in the towel. I was ready to spend another evening messing with the modem until my S10 worked perfectly. It worked on the extender fine. I put it to Airplane mode, enabled wifi calling, and within twenty seconds it registered an outgoing call to my house as a wifi call, completed, and could hear fine. A bunch of coincidences all at once. My fiber internet came with a new modem, though the same model that my regular DSL used prior - when everything worked fine. This new one is configured exactly the same, I kept the wifi configuration exactly the same as before to eliminate having to set a dozen devices back up. So I thought that change still somehow did the phones in, as it was shortly after that I realized that they weren't working right. But then the S10 connected just fine, using the same new modem and everything.
Pretty sure I just live in the bermuda triangle of befuddlement here. I'm just going to abandon trying to figure it out, and go back to just calling back anyone that tries calling, from my home phone instead.
A workaround /semi-solution has presented itself:
The reason my S10 worked was because it was connecting to the 2.4GHz radio instead of the 5GHz one (my router is set up with both configured through what is called "Total Control Wireless" where it configures both under one umbrella with the same SSID, security and password and then lets the devices pull whichever it prefers). But my S10 still had my 2.4 guest wifi in it, and connected to that without me realizing it.
By switching my S20 to Airplane mode, and connecting to my 2.4GHz guest wifi, it works. It does NOT work though, if I don't enable airplane mode. I believe this is due in part to some others I've seen posted where the Samsung phones will automatically attempt to use cellular signal regardless of wifi calling enabled or set as preferred. Noting that the preferred call type is under 'roaming' and likely not subjected to just always using it. So it sees a signal at all, be it from the extender or from even a small signal seeping through the wall, and I guess it tries to use that instead of the wifi. Airplane mode on, 2.4Ghz radio, and I can make and receive calls all day, with no issues with voice.
I still have some more to play with, like disabling the 5GHz band altogether, and so on, but for now at least, I seem to have narrowed it down. Even though this router is set up exactly as before, my guess is something in there isn't liking it. I even set up the 5GHz guest radio, which did nothing either. But for now, I at least have a workaround, even if it means having to remember to disable airplane mode when I leave the house. I think there's rules I can make for that somewhere...
Last follow-up. I don't know if this is really a solution, but for future reference:
I disabled the 5GHz radio in my modem/router. For records, it's an Arris NVG448BQ. I'm not sure what would've changed from the old modem to the new, but I guess it's possible that I didn't have both bands enabled on that one.
However, changing to strictly a 2.4 GHz radio has eliminated the issues altogether with my S20. I will be able to test the other phones later but I suspect the same thing. I don't think it's so much the phones as much as it is something somewhere in the 5 GHz side of the router, despite being unable to find any difference in the way they were set up. I even left it enabled as a separate SSID, and still nothing.
I also was able to disconnect my Network Extender (glad I spent money on that...) and thus eliminate the need to toggle airplane mode on and off. I was worried that the phone would still see a trace amount of cellular signal and prevent things from working, but I made a 30 minute test call on wi-fi calling (which now shows enabled reliably and available, no funky restarting or toggling needed), and repeated testing with sending and receiving text and SMS messages are all working as they should once again.
As far as phone-related though, I'm calling this one solved finally. I do suspect that with a better router and advanced band filtering, I could make things work somehow, but I really don't have any need to do so at this time.
Case closed.
Confirm carrier setting. Or re install carrier setting.
Go to setting / general / about.
Network must be Verizon 4G LTE. Network is good all the time.
HD Voice is activated/
Charlz0_2000 gives 2.4 GHz setting is the best solution here available.
As a follow-up to my last follow-up, and I promise after this one, I'm done. The ultimate cause of all this, was a faulty modem - which I half-suspected at times anyway as there should be no reason an S20 shouldn't be able to use the 5GHz band for Wifi calling. My Modem started completely rebooting at random a week ago, and I finally was able to get a replacement today from my ISP. As soon as I had it installed and configured, I connected to the 5GHz band with my phone and was able to make and receive calls over WiFi with no issues at all. I will keep the bands separate as I do have some smart devices that have a hard time with the "smart" umbrella that the modem defaulted to.
But just for future trouble-shooting for others with WiFi calling issues, it's worth a shot to try one band or the other specifically as a work-around.
Cheers all.