Good afternoon Paul,
Thank you for your email.
O2-UK are currently testing the Windows Mobile 6 upgrade and until this has passed all tests then unfortunately we will not be able to advise you when the upgrade will be released.
We are also unable to advise of features involved in this upgrade as this may be subject to change, dependant upon the tests.
If you have any further problems, please do not hesitate to contact us.
Kind Regards
******* *******
O2-UK
Customer Technical Support
Windows Mobile Training Specialist 2007
For information on O2-UK products and services please visit www.o2.co.uk
-----Original Message-----
From: joey jojo [***]
Sent: 22 May 2007 13:05
To: O2 Data Support (UK)
Subject: o2 xda orbit upgrade for windows mobile 6.0
Hi, I am emailing due the release of the WM6.0 rom released via o2 Germany, and I was wondering when o2-uk will be offering the same.
I am eagerly awaiting this rom update for my new xda orbit device.
Also are your technical support team able to offer any information on any new features of the update and whether O2 active will be included in this build.
Cheers.
Paul
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i just got a reply from a nice chap at o2, hopefully soon we will get our free upgrade.
i tried to get info on what will be released/new feature on wm6 for our device.but allas no joy...
hopefully they will let me test future roms etc!!
Thats a far more in depth response than I got when I asked them. All I was told was that they can't give a date and to keep checking the website for further information. Only problem is since o2's uk website is so rubbish I've not found anywhere relating to support downloads for devices!
markquinton said:
Thats a far more in depth response than I got when I asked them. All I was told was that they can't give a date and to keep checking the website for further information. Only problem is since o2's uk website is so rubbish I've not found anywhere relating to support downloads for devices!
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When they finally get their act together, there will probably be another tab called 'software updates' added to the 'I've already got an Orbit' page. This has been the case with other devices, although they all had the launch ROM available on the site too, which is not the case with the Orbit.
Another in depth response from O2 UK - this is what I got from them yesterday:
Good Afternoon
Thank you for your e-mail.
We will be launching the WM 6 update for the Orbit, but unfortunately we cannot provide a specific date to you due to confidentiality.
We do believe this update will be provided during the summer period.
If you require any further assistance, please do not hesitate to contact us.
Kind regards
Paul
Customer Technical Support
O2-UK
For information on O2-UK products and services please visit www.o2.co.uk
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Confidentiality from who? Customers?
Sounds like the staff at o2 are as in the dark as the customers! The information probably hasn't filtered down to the help desks yet so they're all giving their own version of events. Either that or they're telling us different stories on purpose to confuse us all!
I would go for the different stories theory. The reply i received was that they (O2) had no intention of releasing a free WM6 update as this OS was designed for new hardware and not backwards compatible.
I think O2 should get their act together. One hand doesn't know what the other is doing.
Hope it comes out soon. Time will tell.
I just received a call from O2, following up an enquiry on wm6 upgrade on orbit at their site www.my-xda.com. They said that nothing can be said at the moment but has asked me to enquire next month and they would have a definite answer on the matter.
Related
Might be old news, but XDA Orbit has finally appeared on the O2 UK website
https://shop.o2.co.uk/ComingSoon
I'll certainly be looking to buy one!!
XDA Orbit
I spoke to O2 customer services at the end of last month and they told me that it would be available in November. I was a little skeptical and bought the P3300 from Expansys on O2 as they're not offering the Trion yet. From past experience I wouldn't count on it.
I should have waited for the o2 version, been a big fan since my EXEC. Although I was under the impression that o2's relationship with HTC ended along with i-mates. Very happy to see a HTC phone coming from o2, but I wonder will there be more to come?
Long live ASUS
I believe the HTC relationship has been closed off (with regard to new handsets).
Expect new handsets to come from ASUS (i.e. ZInc, Graphite, etc.) due in Jan.
Apparently someone in O2 Customer Service said that their spanky looking Artemis version was being released on the 27th of this month.
27th release date is correct.
Cheers
LB
Lord Buckingham said:
27th release date is correct.
Cheers
LB
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Dude, Do ya know if this device is meant for the Asia market or not?
Coz I remembered here in Singapore, we had Dopod 818Pro instead of the Neo... which means to say only 1 brand will appear here, and that is Dopod.
Can only talk for UK, Germany, and Ireland, i suspect it will not be seen in Asia.
Regards
LB
With reference to this Orbit review:
http://www.4winmobile.com/viewtopic.php?p=42938
There are 2 things that I'm puzzled:
1) Infrared Gate: IrDA 1.2, 115200bit/s (SIR/CIR)
I thought the Artemis doesn't have Irda? Is there a mistake in the review?
2) Bluetooth: Bluetooth 1.2
Pretty much everywhere else says its got BT2.0. This review mention that it has BT1.2.
WiFi support is present for both 802.11b and 802.11g connectivity, but unfortunately Bluetooth is still the older 1.2 specification and not the hoped for 2.0 which supports A2DP, etc.
That said Bluetooth connections to the Jabra BT500 headset have been clear and voice dialing is supported and works well.
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LB, have ya tried A2DP on this device yet?
Thanks!
MasK,
Yes I have but only with the Samsung SBH 170 headset and it appears to work OK if a little limited in range.
Cheers
LB
launch date
I think this is always the same with a new hardset from O2 but i've just got off the phone with o2 select support and they reckon it's not out till after Christmas :-(
The O2 website is saying its this month.
https://shop.o2.co.uk/ComingSoon
Worth noting though that different service providers within O2 will choose to stock it at different times, so maybe Select are next year.
the O2 Orbit would most probably be released in other parts of the world except asia coz its released bt Dopod instead
LB,
I know this sounds crazy.. but does the device have glabal warranty?
Secondly, do ya think it's available in the Netherlands? It does seem better looking and more sophisticated compared to the stock Artemis, and I'm wondering what my chances are in getting that into Asia. Thanks!
MasK,
The warranty will be valid if purchased from O2, i guess you are asking whether you can get it repaired if you take it outside the UK? I am not aware of any plans to sell the device in the Netherlands, alough it will be available in Germany.
Cheers
LB
So if O2 don't release on the 27th (this month), the same way I've moved last year from Orange I can move this year to T-Mobile which have the MDA III.
Didn't quite like the phone signal on the Exec anyway...but if they do release...and they have a similar price as T-Mobile, then it isn't worth the hassle. Can't wait till after Christmas...can you?
Well.. It's not abt waiting. In fact, I'm quite confident the new HTC devices (at least the Artemis) is gonna be released by end of this month during an IT exhibition. The thing is, the Orbit looks nicer than the original Artemis. It'll be real nice to have one here for the sake of uniqueness
Well, I in fact like the original as it's a bit...square.
Grogo said:
Well, I in fact like the original as it's a bit...square.
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Hmm.. yeah.. I do like squary designs.
It just seems that the Orbit has a better colour combination (something the Atom should have int he first place, instead of making it all black!)
Anyways, design-wise.. the Artemis is definitely better than the trinity, imho. At least they got out of the magician/prophet form factor.
wertert said:
I think this is always the same with a new hardset from O2 but i've just got off the phone with o2 select support and they reckon it's not out till after Christmas :-(
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Hi everyone!
I've just had my O2 customer services representative on the phone to confirm that next week I will have the XDA Orbit delivered to my office, so it seems that this time they have done they homework...
Can't wait to play with it!
Don't know if this is old news here, but I just came across a news that tells about O2 Germany releasing an official WM 6 upgrade. I assume it will be for free.
The news:
http://www.onlinekosten.de/news/artikel/25536/0/XDA_Orbit_und_Trion:_o2_spendiert_Windows_Mobile_6
And the future download page:
http://www.o2online.de/nw/support/downloads/software/xda/xdatrion/index.html
Does anyone know how far I might be able to use O2 updates with my unbranded htc device with another provider? I'd say don't care, but O2's providing that home zone stuff my provider doesn't
Don't have much experience with updating my Hermes.
i hope ONE austria will do this too, or ill leave them.
Chiefcooker said:
i hope ONE austria will do this too, or ill leave them.
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I asked them some weeks ago, the answer was "WM6? Theres a new WM out?". And this was a technician from the tech hotline........ But I'm fine with the Roms on this site, no need to have all the ONE stuff in the extrom.
BTW: Did you manage UMTS to work? I only have GPRS access.
Today I also read in a printed computer magazine (C't who knows) that HTC will be releasing a free upgrade in June. According to that article on downloads.europe.htc.com, but I can't find anything usefull there yet. Let's hope for the best.
bah.. ooopopopopops
Good Morning
Thank you for your e-mail.
The information which we have at the moment, is that an upgrade is being tested, which will have WM 6 functionality.
Unfortunately we have no timescales as to release, but details when available, pending accreditation, will be posted on our XDA web site www.my-xda.com
Sorry we cannot be more precise with our answer, but if you require any further assistance, please do not hesitate to contact us.
Kind regards
Brian
Windows Mobile Training Specialist 2007
Customer Technical Support
O2-UK
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A reply today from O2 UK. Seems positive.
Hello Pieter,
HTC is aware about the new release for the window mobile 6 with O2. O2 and HTC are working with separate Software's, customer with branded HTC devices have to be a little more patient.
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/csbyphone.html
Best regards,
Lena Culleron
HTC Europe
[email protected]
http://www.htc.com
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A reply from HTC Europe. Really hope it's begin June when they release it
Hi there, I joined T-Mobile UK about a month ago because it is the only network with a reasonable "unlimited" data tariff.
Given that all of the other suppliers have been releasing WM6 upgrades for the current batch of HTC based phones, I was expecting T-Mobile to do the same. Sadly, I was mistaken as you can see from the official response I've just received from them.
If you are a T-Mobile user, I would recommend that you email them directly - perhaps if enough people complain, they might change their minds - it can't be that hard since it looks like HTC do most of the work!
This is the full text of the reply:
Date: Sun, 5 Aug 2007 12:49:14 +0100 (BST)
From: CustomerServi[email protected]
To: [email protected]
Subject: Re: Products and Services enquiry - Phone information Reference Number: 00571787
Thanks for your emaI Julian, asking when a Window Mobile 6 upgrade will be available for your phone.
I realise that this is important to you and I'm pleased you've emailed me to help.
Unfortunately, I'm afraid that we will not be releasing a upgrade to Windows Mobile 6 for your phone. We have decided that bringing in new MDA devices that make best use of the features of Windows Mobile 6 is a better use of our resources than rolling it out on existing devices which already work well with Windows Mobile 5.
I realise this is disappointing however, I'm pleased to tell you that we'll be including Windows Mobile 6 on all new MDA devices that are launched. This will be starting with the MDA Touch and MDA Vario III in September.
Once again, I'm sorry for the upset this may cause and I hope I've explained things clearly for you today.
Thanks for taking the time to email me Julian. I hope you continue to enjoy using your T-Mobile phone.
If you have any further questions, don't hesitate to reply to this email or you may find the help you need by visiting http://www.t-mobile.co.uk/Dispatcher?menuid=faqPage.
Kind regards
Lindsay
Customer Services Email Team
T-Mobile
On 04/08/07 22:43, [email protected] wrote:
[From .CO.UK]
message:Hi, can you please tell me when a Windows Mobile 6 upgrade for my phone will be available? I notice that O2, Orange and HTC all have the appropriate upgrades now released.
Many thanks, J.,
< body> T-Mobile (UK) Limited
Company Registered Number: 02382161
Registered Office Address: Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW
Registered in England and Wales
NOTICE AND DISCLAIMER
This email (including attachments) is confidential. If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose.
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Regards, J.
What we know so far... The carriers below have tested and approved the update and are waiting on Microsoft to deploy it.
Official word from Microsoft is Mango will start rolling out between September 26th and October 9th.
Vodafone Australia
Optus
Telstra
Telus
Bell
O2 Germany
Deutsche Telekom
SFR France
Orange France
O2 UK
Other information as follow:
AT&T to start rollout on September 27th for HTC Surround, LG Quantum and Samsung Focus Rev. v1.3 (supposedly as there's no official word directly from AT&T to consumers)
have not deployed on telstra yet
Talked to O2 in UK and they just say they cannot say anything about it. Useless company and useless staff.
Oh Oh Oh, I have confirmation from "3" UK that they are..doing absolutely..nothing. That was 3 days ago.
I did post this in another thread but I think it got ignored because of countless "WHERES MY UPDATE" posts.
Give my email address to /b/ and I will kill all of you.
from [email protected]
to [email protected]
date Mon, Sep 12, 2011 at 3:39 PM
subject Response from Three
hide details Sep 12 (3 days ago)
Hi Luke
Thanks for your email about the Mango for your Samsung Omnia 7' phone.
I’m sorry but we don’t have the updated version at the moment. We’re working with Samsung and hope to have this on our network soon. When we get it, we’ll put the details on our website www.three.co.uk.
If we can help with anything else, please call us free on 333 from any Three phone or 0843 373 333 (5.1p/min from a BT landline, other networks may vary)between 8am to 10pm.
Regards
Elizabeth Jacob
Three Customer services
Any AT&T news?
Sent from my SGH-i917 using XDA Windows Phone 7 App
Vodafone UK but i assume its a OK if Vodafone Australia have gave it the ok ?
11:55p 15 of September and still no sign of any update , hopefully when i wake up. I wish Microsoft would give us some kind of indication.
rzak said:
Any AT&T news?
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If no one posted, then call them up to see if you can find any info, that's what everyone else is doing...
I heard some, probably not accurate, stuff, that AT&T should be rolling out Mango on day 1, which _could_ be as soon as Monday. But don't believe me, it might be HOAX.
Oh and Windows Phone CZ on Facebook asked if we are preparing for Mango update in upcoming DAYS
AT&T said, "AT&T will be among the first to offer the Windows Phone Mango update to its leading portfolio of Windows Phones this fall." Not sure if that means you can get it on day 1.
Orange Uk
Just had a tweet from orange customer services |(Uk)
We have no specific details on a Windows phone update I'm afraid
sounds about right for orange, no info
branstonmedia said:
Just had a tweet from orange customer services |(Uk)
We have no specific details on a Windows phone update I'm afraid
sounds about right for orange, no info
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Just saw this on orange helper uk twitter.
@JayJayTG Hi. It is in testing however we do not have a specific date for release at this time ^Jon
O2 UK say very soon: http://wmpoweruser.com/o2-uk-says-mango-coming-very-soon/
I spoke to Rogers today and the firmware has not been made available for the Focus yet. Hope it doesn't take too long.
Deutsche Telekom is also done and waiting on Microsoft: http://wmpoweruser.com/deutsche-telekom-in-germany-also-ready-for-mango-says-its-coming-mid-october/
O² Germany too
http://www.wpcentral.com/germany-mango-plans-possibly-revealed-o2-and-telekom
Mahennemaha said:
O² Germany too
http://www.wpcentral.com/germany-mango-plans-possibly-revealed-o2-and-telekom
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Vodafone DE seemed simply removed HTC trophy on their site.........
Verizon's HTC Trophy Mango update has to be ready to launch as well since its already leaked right???
What is mango? I'm new to windows phone 7 coming from Android and Just curious
Sent from my SGH-i917 using XDA Windows Phone 7 App
astang99 said:
What is mango? I'm new to windows phone 7 coming from Android and Just curious
Sent from my SGH-i917 using XDA Windows Phone 7 App
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OMG... Use google