Develop Bugs

Having trouble finding tp2 in US

Well, Tmo customer care says they are available... though NO store with in 50 miles of me has one. First store I checked had no idea what I was talking about. They said: "Touch Pro, you mean the My Touch?" NO "Oh, I am sorry that phone isn't available yet."
Call Customer care back, while sitting in parking lot. They call every local store in my area for me. When they finish I am told they don't know why no stores in my area have one. Their system is showing phones in stores and available!
Any body else in other parts of US having issues?
I live in PA.

As far as I know and acording to other threads with the same subject
in USA will be on sale starting today, so availability issues are normal on 1st days always.
Have a look here:
http://forum.xda-developers.com/showthread.php?t=547031

Just called customer care back. Ordered through them.
However, this morning the phone cost $279 with a 2 year agreement. Now it is $349!! What?
I have been with tmo for 10 years. So their customer retention department told me they would credit one months bill to compensate for the price change. Bringing the total cost of the phone down to 299. Not 279, but it works.
Also, they say you NEED to have a data plan with this phone... not the case, if you don't want it. I was told all I needed to do was keep my unlimited messaging plan...So, for now, that is what I chose.
I should have my phone with in a week.

cameraddict said:
Just called customer care back. Ordered through them.
However, this morning the phone cost $279 with a 2 year agreement. Now it is $349!! What?
I have been with tmo for 10 years. So their customer retention department told me they would credit one months bill to compensate for the price change. Bringing the total cost of the phone down to 299. Not 279, but it works.
Also, they say you NEED to have a data plan with this phone... not the case, if you don't want it. I was told all I needed to do was keep my unlimited messaging plan...So, for now, that is what I chose.
I should have my phone with in a week.
Click to expand...
Click to collapse
Shipments are coming in tomorrow (8/13/09). All of my stores don't have them today, but they confirmed that tomorrow they're getting them. So, you wasted lots of time, and you gotta wait a whole week for it to ship!
And the price is $350. Idk where you're getting the idea that it's $270. That is COMPLETELY false.

I got mine from the Tmobile store..
2 local stores had them in stock. But cost me $349!!! I am still not sure if I like it better than the MyTouch I got last week.
This thing is big, it is not much thicker or longer than the Mytouch but is heavier..

i would rather have it be heavy then have it fall backwards everytime the screen is slid open.
i'm guessing it has some sort of weight in the bottom of the keyboard area to prevent this.

ace10134 said:
Shipments are coming in tomorrow (8/13/09). All of my stores don't have them today, but they confirmed that tomorrow they're getting them. So, you wasted lots of time, and you gotta wait a whole week for it to ship!
And the price is $350. Idk where you're getting the idea that it's $270. That is COMPLETELY false.
Click to expand...
Click to collapse
That was the price Customer care was quoting this morning. There is even a thread that shows this... look at the thread with the price of $349 in the title...
They changed the price mid day... customer care confirmed this!
Still, because I called earlier today, and got the quote of $279! they gave me one months free service to accommodate the price differential... And no, I did not waste time.. I spent a bit of time and got close to the price I wanted.

cameraddict said:
That was the price Customer care was quoting this morning. There is even a thread that shows this... look at the thread with the price of $349 in the title...
They changed the price mid day... customer care confirmed this!
Still, because I called earlier today, and got the quote of $279! they gave me one months free service to accommodate the price differential... And no, I did not waste time.. I spent a bit of time and got close to the price I wanted.
Click to expand...
Click to collapse
Ok, lol. That's weird. But it was THEIR messup, and you get to benefit, nice!
I'm probably gonna pay the sucker-price in-store, since I don't wanna go through that Walmart crap, or wirefly. I really can't wait. Just 1 more day. I'm a lil pissed that they couldn't get them in-stock today though. What a terrible launch. Shows that T-Mobile doesn't care about WinMo one bit. I didn't even see a poster on the store, or the online store.

10 years! Wow!!! In that case you should of got the phone for free. Lol

Hey Ace.... I think this is what they did:
They told me at 10am (eastern time) that I had to wait until 10 am Pacific time to purchase. I looked at tmo's website at about 1am, they had it listed at $279. But I could not put it in my cart...
Now, since the phone wasn't really available any where today, and they changed the price half way through the day... I think what they did was gage customer reaction to the phone. When they found out it was hotter then expected they raised the price before any real supply of the phone was actually available. They released just enough today so that we, the consumer, would not have too much to stand on to accuse them of bait and switch type pricing.
Heavy: Yeah, 10 years!!! They should give me a darn phone for free!!!
Besides these little things, Tmo has always been good to me, that is why I am still a customer. I signed up with them when there were still PCS One!

My Note II is backordered :(

I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.

Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary

Thanks for the advice. It looked like I ran into a script reader in the first run. I will give it another try. If it still doesn't work I will tell them Verizon just called and I mean it LOL.
garyd9 said:
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
Click to expand...
Click to collapse

garyd9 said:
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Click to expand...
Click to collapse
On the web pages for my order, it says "Processing", "Pending Shipment", and "Preorder Processing". It doesn't say "back-ordered". But maybe that's the term the customer support staff use.

x2h said:
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
Click to expand...
Click to collapse
I got the same info x2h but, i was also told 5000+ units have already arrived.

To clarify a bit, the order status for my Note 2 on the web page is "Preorder Processing". However when I called AT&T, the person said it's back ordered, meaning I will not get it on the November 9 date as previously announced.
So when will I get it? I asked.
"We will let you know".
Yeah right.

Don't give up hope. Keep following up on your order status via website. ATT customer service reps tend to make up things sometimes. Source - I'm an ex-att cust. service rep.
As horrible as it sounds, your forum members are right in telling you to rep shop (keep calling back to get the rep you want). ATT doesn't like this as it hogs up their queue, but sometimes it needs to be done to get the job done right.

Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.

Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
x2h said:
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
Click to expand...
Click to collapse

Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
wtharp2 said:
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
Click to expand...
Click to collapse

Cancelled my preorder online. It's very easy, credit to AT&T LOL.

Better than a middle finger emoticon:
Several people have hit AT&T up for credits. Do some digging and then hit them on their bottom line.
Consider it something to do while you wait.
x2h said:
Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
Click to expand...
Click to collapse

I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.

My phone is backordered also
Preordered 10/25
They originally stated shipping 11/06
The next person stated they ran out and it was a first come first serve basis. That was a lie. If you look at their own forum
on att's website, you will see people who ordered way after and their phone is shipping.
Now they state they will start shipping 11/09, and that just means they will start shipping more orders which doesn't guarantee mine.
They violated their own policy of "first come, first serve" as stated on their own site when you preorder.
AT&T customer service departments do not have integration at all. Their logistics execution is horrible.
---------- Post added at 10:14 PM ---------- Previous post was at 10:10 PM ----------
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
Click to expand...
Click to collapse
I preordered 10/25 thru premiere with a company discount, and I am told mine is definitely backordered. Isn't that great.

Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
Click to expand...
Click to collapse

x2h said:
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
Click to expand...
Click to collapse
Are you planning on purchasing in store on launch day? I would've asked for credit towards my future bills for the inconvenience.

I ordered early Nov and yesterday I was told the same thing about being backordered . I called and chatted about 10 times. The reps are completely clueless (I'm guessing its not their fault they just dont get good info). Well around 10pm my order went from processing to shipped and I will receive phone today (according to fedex tracking - i paid the $15 for overnight). I am happy now, but I was pissed all day yesterday. I need to get a life.

well here's the latest update again. I canceled my preorder online last night. this morning an email comes in that my cancel was "unsuccessful". and then another emails that says my phone has been shipped, with FedEx tracking number. it has just left the Texas wharehouse. Expected delivery Nov 9 by 4:40 pm.
I am going to return it and tell them to put it on backorder.

OK one last update. Took the advice of others and called AT&T one last time. And the result is surprising:
http://forum.xda-developers.com/showpost.php?p=33863020&postcount=43

You mean to tell men you've been with ATT since 2004 and you haven't learned to not call their service and NEVER rely on their answers? Preorderd 10/25 and it got here 11/08 10am.
They are clueless and don't know any more than what their website tells them.
And to those in the thread that seem to think otherwise, November 6 was the *Estimated* ship date. Nowhere was that day written in stone.
Sent from my SAMSUNG-SGH-I317 using xda premium

[Q] T-mobile noob needs buying advice for GN2 -- pay full price?

Howdy,
Noob here, looking to get a Note 2, but need a little advice to make sure I'm not overlooking something.
Background:
I currently have a Galaxy S II that is way too sluggish and frustrating (was my first smart phone, purchased a year ago).
I’m with T-mobile on their “value plan” and have about a year left on my contract. I’ve been with them for over 10 years.
Options:
Is my only option to pretty much pay for a Note 2 at full price ($650)? I cannot find any deals online for a SGH-T889. The guy at the T-mobile store said it wouldn't even make a difference if my contract was up or not -- price for the phone would be the same. Wow.
Any ideas?
I suppose I could try to call their customer retention line but I feel like they are not going to do much for me, since I’m pretty powerless – being locked into a contract with a year left. I really don’t want to leave T-mobile anyway.
The only other thing I can think of...: It sounds like there is probably going to be a rebate sale on Valentines day, but there are no details out yet – just grand speculation that there's going to be a big sale. Does anyone know if to qualify for one of their rebates, you typically have to be out of contract? I'm guessing "yes".
I also looked on craigslist and eBay for used Note 2s, but apparently people think they are made out of gold – barely discounted. For the price they are asking I’d just rather purchase new.
Thanks for the help.
-Nate

first of all, you ask in the wrong section because this is General section...your question should be in T-Mobile Galaxy Note II Q&A, Help & Troubleshooting Section
"The guy at the T-mobile store said it wouldn't even make a difference if my contract was up or not -- price for the phone would be the same." i think this isnt right because as a value plan customer you have the right to upgrade your phone anytime and when your 22 months is up you will receive discount to upgrade your phone with lowest price.
i get my note 2 for only $180 with renew 2 years contract at a retail store. you should try to check the price around those retail stores.

Thanks man.
You get a deep discount at the end of your contract and you are on a "value" plan? Or are you on a "classic" plan?
Regardless, if I don't want to wait that long, I'm pretty much stuck paying full price, right?
PS -- Sorry if this was the incorrect area; feel free to move post

Value plan you pay full price with money up front then $20 payments a month after.
Sent from my SGH-T889 using xda premium

I ran into the same thing. On the value plan, you pay retail, but in payments. So you would probably have 200-300 down and 20/mo if you have the available credit on your account. You can upgrade anytime, price is always the same. I am on prepaid ($30/mo 5GB is hard to beat if you don't want lots of minutes). I did the math and figured that I would break even paying out of pocket full price in less than a year. That's worth it to me to save up for a while. At the end of the day, it's up to you. I'm loving the Note2, excellent device. Even better if TMO really does drop LTE as fast as they plan to.

They are just trying to boost there sales rate for personal promotions thats why I hate tmobile sales man they always try to push you into something ur not sure about well just look into it buddy
Sent from my SGH-T889 using xda app-developers app

Even with the payment plan, you essentially just pay full price for the phone. There's another option though. You could try going through craigslist or ebay if you trust them. You would save a little plus tax but the down side is that they could report the phone as missing. But in my experience of buying phones off craigslist, or never happened to me. You just have to find a reliable seller. I bought my t mobile note 2 off CL around 2 weeks ago for $400 brand new in box. The seal was still on the box and I tried my sim to make sure it worked and it did. If you go through ebay, you would have buyer protection though ebay, so if anything goes wrong you could dispute with ebay. Buying from ebay would also allow you to buy insurance for your phone through a third party. Square trade is a good company to get the insurance from.

natesi,
The Tmobile rep was right, you are going to more or less pay full regardless of the timing of your purchase. You are on the "Value" plan, pure and simple, its a service only plan and its bare bone. Other plans allows you to get a discount (subsidized priced) phone, but the trade off is higher plan prices.

dandn0ten said:
i think this isnt right because as a value plan customer you have the right to upgrade your phone anytime and when your 22 months is up you will receive discount to upgrade your phone with lowest price.
i get my note 2 for only $180 with renew 2 years contract at a retail store. you should try to check the price around those retail stores.
Click to expand...
Click to collapse
That's not correct. Phones are not subsidized on Value Plans. On a Classic Plan, yes. Value Plans require you pay full price for the phone - half down, and $20 a month.

I got a quick question im on tmobile sold my tmobile s3 I haf first got on contract with tmobile and now I got a note 2 just a few weeks ago used but like new I had callef tmobile about my payments and they seen my sim was registered as a note 2 the rep on the phone said by the way u have a great phone the note 2 is awesome well the bottom line is the phone is absolutely clean esn and imei since im using I with tmobile 4g $70 wanted to know if tmobile would let me get the unlock code for my note or do I have to wait a few months ive been with them since august of 2012
Sent from my SGH-T889 using xda app-developers app

Look on wirefly. Com and amazon, they always have deals popping up for the GNote2. Use the islickdeals app to help ur search.
Sent from my SGH-T889 using XDA Premium HD app

Im on a classic plan and was 18 months into my contract and they ended up giving me the note 2 for 200 w/ 1 free month back in October. They call it an early upgrade program

Ops sorry guys that was my mistake I was confusing between value plan and classic plan and as i checked my status im on classic plan so thats why I got the phone for cheap price xP
sent from t889 running jedix8

if you can wait a few months to see what the gs4 and gn3 are about may be a good idea?

Thanks everyone, I appreciate all the feed back -- it helped a lot!!! Seriously.
I went into the T-mobile store (again) and asked about the upcoming Valentines Day sale. The sales associate said that to get the rebates you don’t normally have to be out of contract – you just have to *extend* (renew) your contract.
I’m not sure if he is correct or not, but I HOPE so.
Last year, they were giving a couple hundred off phones (with rebates), so although it will be really painful to wait longer, I think I will hold off until I find out what kind of deals they are going to have on the Valentines Day sale.
Unless, that is, I can find a good deal on one sooner. I’ll keep my eyes peeled.
PS -- the "Captcha" on this site is hard!!!

FIREONHIGH said:
if you can wait a few months to see what the gs4 and gn3 are about may be a good idea?
Click to expand...
Click to collapse
Hmmm... I was thinking about that...
The GS4 is expected in the US around the end of April/May, right?
And the GN3? I was thinking around Sept - Dec release, although I just saw these articles, stating possibly at the end of February (???). That seems insanely soon though, for a phone that just got released not too long ago. Or maybe not?
I'd show you the links I'm referring to, but I'm being blocked from doing so because I don't have 10 posts yet (lame).
The other thing is, the Note 3 will supposedly have a 6.3 inch screen?! Doesn't that seem a tad on the too-large side?
How credible do you think a February-ish release date is for the Note 3, and how soon before it goes on sale in the US, you think?

natesi said:
Thanks everyone, I appreciate all the feed back -- it helped a lot!!! Seriously.
I went into the T-mobile store (again) and asked about the upcoming Valentines Day sale. The sales associate said that to get the rebates you don’t normally have to be out of contract – you just have to *extend* (renew) your contract.
I’m not sure if he is correct or not, but I HOPE so.
Last year, they were giving a couple hundred off phones (with rebates), so although it will be really painful to wait longer, I think I will hold off until I find out what kind of deals they are going to have on the Valentines Day sale.
Unless, that is, I can find a good deal on one sooner. I’ll keep my eyes peeled.
PS -- the "Captcha" on this site is hard!!!
Click to expand...
Click to collapse
He was correct. Any of the T-Mobile sales are for existing and new customers. If you're on value, you can just buy it on EIP (payments) and still qualify for the rebate regardless of contract tenure. I'd put my money on $0 down after rebate being the sale for V-Day.

hmmm.... I just saw a Samsung Galaxy "next big thing" Super Bowl ad/video on youtube.
What could they possibly be announcing besides the Note 3, if that is suppose to ship before the S4?

natesi said:
hmmm.... I just saw a Samsung Galaxy "next big thing" Super Bowl ad/video on youtube.
What could they possibly be announcing besides the Note 3, if that is suppose to ship before the S4?
Click to expand...
Click to collapse
Why would the GN3 ship before the GN4? the GN2 is not even 6 months out yet. The GN3 is approaching a year. My guess is this rumor is actually caused by the note 8.0 which will likely be made official at MWC.
---------- Post added at 04:48 PM ---------- Previous post was at 04:29 PM ----------
Classick206 said:
He was correct. Any of the T-Mobile sales are for existing and new customers. If you're on value, you can just buy it on EIP (payments) and still qualify for the rebate regardless of contract tenure. I'd put my money on $0 down after rebate being the sale for V-Day.
Click to expand...
Click to collapse
Boy do I hope that's true. I passed on the Christmas Sale because it was only $100 down and not $0 down. I'm holding out hope that the V-Day sale goes down to $0. If not though, they will surely at least match the Christmas sale with $100 down. I think I'll pull the trigger at that point. There will likely be another sale for the Value Plan only transition, but I don't know if I can wait that long.

Info for you
Poke_N_PDA said:
Why would the GN3 ship before the GN4? the GN2 is not even 6 months out yet. The GN3 is approaching a year. My guess is this rumor is actually caused by the note 8.0 which will likely be made official at MWC.
Click to expand...
Click to collapse
Yeah, I know it is weird that the Note 3 would come out so soon -- I'm just going by what I read in a few articles yesterday.
LIke I said, I cannot post links yet -- not my fault -- I don't have a high enough post count.
Here's how you can find some articles that talks about the possible unvailing later this month:
Google "Note 3 release date"
Click on the first news article from PC Tablet "Samsung Galaxy Note 3 Release Date Could be at Mobile World Congress 2013!"
Then maybe the fourth result down by Trusted Reviews, "Samsung Galaxy Note 3 rumours point to 6.3-inch octa-core handset"
And others...
Google customizes search results so your ordering may be different than mine, but you should be able to find those articles with the info I have specified.
It's all speculation of course.
But what would Samsung Mobile be running an expensive Super Bowl ad for, with major celebrities??? What could be that big -- seriously? The SIII is too old to be pushing so hard. What else could it be?
I guess we'll find out on Sunday.
But man, it is taking every ounce of strength I have to not go buy a Note 2 right now.

Possible that some stores will have the Note 4 instock tomorrow!

So I was in AT&T today getting ready to pre-order and setup my new contract when the sales associate told me they were getting the Note 4 in stock tomorrow. SO I hesitated and said should I just setup my new account tomorrow instead and he replied yes and set me up an appointment for when I get off work. Well paranoid me I am worried they will sell out before I get off work tomorrow so I called and talked to the manager, now she is saying she is pretty sure they are gonna get it tomorrow but told me it is not guaranteed but that if I call in the morning they will put one aside for me if they do arrive.
Has anyone been to an AT&T store lately and told this?

Called 4 stores around me. 2 told me the 17th, one told me the 14th, the 4th one told me they would start receiving stock between tomorrow and the 17th and could sell them as they received them.

AT&T reps who work in stores don't know MODERATOR EDIT. What's funny is that they think they do.

AT&T online says it will ship by the 14th. The reps are not allowed to hold any phones for customers so don't believe that BS haha.

Hardcore73 said:
AT&T online says it will ship by the 14th. The reps are not allowed to hold any phones for customers so don't believe that BS haha.
Click to expand...
Click to collapse
Well that I know but I spoke with the manager of the store and she said technically she can't but she would since the guy jerked me around. Oh well, we will find out tomorrow
Update 1: Just woke up and getting ready for work, will call AT&T an hour after they open to see if they came in and to see if the manager will hold her word.

Good luck! We xda members
know how you feel!
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app

When I went and pre ordered it on monday, the ATT in Etown Ky said they will have them today. I went ahead and had the pre order shipped to my house though. I dont want them trying to sell my preorder just because I was at work.

Although we should never trust what an AT&T rep says, from my past experience the stores do get the phones earlier than when pre-orders ship, but they do not put them out for sale until after pre-orders have already shipped. Makes since because why would they sell to a walk-in before those that have pre-ordered.....if they did this than where would the loyalty be!? Yeah I know, AT&T has no loyalty.

Both lstores I went to in nyc said 15th
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app

Not that I want this to happen, but I was a pre-order for the FitBit Flex. That launch was a nightmare!! Pre-order started literally months ahead of release. (4, if I remember right) Then, Best Buy started selling them 4 days before the actual launch, so all the pre-orders got screwed.

Sorry for the late update but surprise surprise, no Note 4 delivery... Oh well I was at least able to get my pre-order in so now it's back to the good old refresh the email like no tomorrow and pray for early shipments

Not all reps.

kyan~ said:
Not all reps.
Click to expand...
Click to collapse
Well the reps I talked to are nice and Ive dealt with them before when the S4 was about to be released. I was just bummed at how even the store manager told me it was coming, then I come in the next day saying I was told this to be questioned on who told me it and why.. Either way my pre-order is in and I'm hoping it ships early like my Galaxy S4 did.

TMobile devices are shipping now.
After checking my tracking number It shipped from KY which is where TMobile warehouse resides I guess and my phone is showing in the Nashville UPS hub since im located here in Nashville TN.
It has a delivery date of this Monday by 4PM.
That goes for allot of people who preorderd on TMobile. Getting devices way ahead of the 17th!.

Still no change on my pre-order status for the phone, but interesting enough on friday my sim-card they include in the pre-order changed from "preparing to ship" to "processing". Hoping for a speedy shipment.

I'm with AT&T and still sitting at preparing to ship between the 14th and 16th but I'm willing to bet this will change come monday. Not expecting much today since it's Sunday. Quite surprised your status changed so late on a Saturday, maybe they will at will at least get the devices to UPS today. They won't move obviously but if they have them then that means first thing Monday morning it's gonna get real :fingers-crossed::victory::fingers-crossed:

Krazzor said:
Still no change on my pre-order status for the phone, but interesting enough on friday my sim-card they include in the pre-order changed from "preparing to ship" to "processing". Hoping for a speedy shipment.
Click to expand...
Click to collapse
My sim also has been changed to processing. But my note order is still sitting at preparing to ship
Sent from my Nexus 5 using xda app-developers app

falcons2 said:
My sim also has been changed to processing. But my note order is still sitting at preparing to ship
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I wouldn't expect to see anything change unto the early morning Monday hours. It's Sunday, NOTHING moves on Sunday. I mean businesses can drop **** off sometimes but it just sits in a back room waiting for business hours.

rfs830 said:
When I went and pre ordered it on monday, the ATT in Etown Ky said they will have them today. I went ahead and had the pre order shipped to my house though. I dont want them trying to sell my preorder just because I was at work.
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Etown has them in stock. Just purchased mine.

[Q] What is wrong with Best Buy?

I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?

Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
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I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up

I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....

Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...

i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.

I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.

I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.

LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.

ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.

I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.

Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!

Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.

See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?

wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Samsung promotion had nothing to do with Bestbuy preorder.

Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED

A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
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Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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That's my thought. That's why I picked it up at the sprint store.

urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.