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Hi all,
Apologies for starting a new thread but I (as well as a few others) have just had confirmation that T-mobile now have them in stock, ready for next day delivery.
I was told by the rep that the new phones go through a quarantine process that can take anywhere between a couple hours to a couple of days- the Desire was given the go ahead; whereas the SE X10 had to be 'given back to the manufacturer'
I have to thank you for telling us this. I just contacted T-Mobile and managed to get the operator to despatch it today. I had ordered my phone on Tuesday, the 25th and I had no status updates until today. A quick call to T-Mobile and now I have an email to confirm that my phone's winging its way to me. Hopefully I get it tomorrow or Monday!!
I have no doubt they will come tomorrow as long as they are ordered before 4pm they will arrive tomorrow.
Yeah thanks fortunately someone actually kept there promise and called me as soon as it arrived and has dispatched mine out for tomorrow.
I have received the email from t-mobile saying my phone has been despatched... but for delivery on a SATURDAY?!?!?!? I think it's far more likely it will not be delivered until Monday.
Andaho said:
I have received the email from t-mobile saying my phone has been despatched... but for delivery on a SATURDAY?!?!?!? I think it's far more likely it will not be delivered until Monday.
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It's not a normally delivery it's a courier delivery for between 9am-1pm.
The woman on the phone did tell me that "Delivery was free for the Desire". I am thinking this is the special saturday delivery they normally charge £7 for which is done by some company other than Royal Mail.
brummiesteven said:
The woman on the phone did tell me that "Delivery was free for the Desire". I am thinking this is the special saturday delivery they normally charge £7 for which is done by some company other than Royal Mail.
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Yes, exactly... couriers charge extra for saturday deliveries... but I will indeed be pleased if it does arrive tomorrow I wish they had an order tracking on t-mobile.. I have an order ref number, but no way of tracking it... I also want to look at it because they sent me 2 emails for the order, and wondering if I maybe clicked twice on submit or something and have 2 coming!!! :/
For those who have ordered with Spigen in the past, how long does it take to get the items shipped out? Are they fast to get the items shipped out? The reason I am asking, I placed an order on Friday morning (14th of September) and have yet to have any updates via the tracking #. I also sent them an email, and no answer yet, anyone have a direct phone # to spigen?
I got everything shipped via USPS Expressmail International to Canada, and I have another package shipped from another vendor from within the US, also via express and this one has updates every couple hours.
Sorry if this post isn't in the correct forum, mods please feel free to move it where it belongs if not in this section.
Thanks,
JP
jproy12 said:
For those who have ordered with Spigen in the past, how long does it take to get the items shipped out? Are they fast to get the items shipped out? The reason I am asking, I placed an order on Friday morning (14th of September) and have yet to have any updates via the tracking #. I also sent them an email, and no answer yet, anyone have a direct phone # to spigen?
I got everything shipped via USPS Expressmail International to Canada, and I have another package shipped from another vendor from within the US, also via express and this one has updates every couple hours.
Sorry if this post isn't in the correct forum, mods please feel free to move it where it belongs if not in this section.
Thanks,
JP
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That is quite normal actually. you will not see any updates for a few days, and even when they provide you a tracking number it will only show that it was processed in the local US mail office and that's it. Here is how my order from them went:
-I ordered their galaxy S3 case from spigen.com on Aug 31st.
-I got a shipping confirmation from them on sept 4th
-The USPS.com website only said that it was processed in the local Los Angeles office
-On Sept 14th I got a US international package with my case it.
I live in Calgary in case you were wondering.
sluma said:
That is quite normal actually. you will not see any updates for a few days, and even when they provide you a tracking number it will only show that it was processed in the local US mail office and that's it. Here is how my order from them went:
-I ordered their galaxy S3 case from spigen.com on Aug 31st.
-I got a shipping confirmation from them on sept 4th
-The USPS.com website only said that it was processed in the local Los Angeles office
-On Sept 14th I got a US international package with my case it.
I live in Calgary in case you were wondering.
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Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
Shop from CRETOUCH.com (fyi I'm not a cretouch representative or promoter)
My experience with spigen main site has been nothing but terrible! Slow response and no notification of shipped item has you wondering for days, long refund process etc....
Cretouch is authorized third party dealer. They are really good with customer service and also have live chat so you can get your answers same day! All their items ships out same or next day depends on time and I usually get it within 3 days. Also they offer FREE shipping to US residents unlike Spigen main site.
Sent from my GT-I9300 using Tapatalk 2
jproy12 said:
Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
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No way should Express take 2 weeks to Canada. It should arrive within a week of placing your order.
I'm from the southern California area so shipping is much quicker since they're based here, but I also order from them through Amazon. If it's fulfilled by Amazon, you'll usually get your items quicker. Anyways, ordered the neo hybrid lumi and modello cases from Spigen through Amazon yesterday and it's scheduled to be delivered tomorrow. Give Amazon a try if Spigen direct website isn't working out well.
pmoradi2002 said:
No way should Express take 2 weeks to Canada. It should arrive within a week of placing your order.
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I am really hoping it arrives before Friday. As for xgear, I might be ordering a Spectre Tempered Glass Screen Protector, sent an email this afternoon and within a couple hours I got a reply.
zen0s said:
Shop from CRETOUCH.com (fyi I'm not a cretouch representative or promoter)
My experience with spigen main site has been nothing but terrible! Slow response and no notification of shipped item has you wondering for days, long refund process etc....
Cretouch is authorized third party dealer. They are really good with customer service and also have live chat so you can get your answers same day! All their items ships out same or next day depends on time and I usually get it within 3 days. Also they offer FREE shipping to US residents unlike Spigen main site.
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Next time I'll know for sure in case I need to order something again! I'll definitely consider them. I was finally able to get an email back, and if I dont have any news before Friday, I will most likely get a refund, according to SPG...
JP
jproy12 said:
Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
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Their website only had international first as international shipping
I just bought a case from spigen, I live on east coast US. I ordered it direct and got it in 3 days flat with the standard shipping.
I also had an issue with the case and have emailed them and they got back to my email the same day.
sluma said:
Their website only had international first as international shipping
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Weird... But I know I checked out with United States Postal Service - Express Mail International. Here's the format of my tracking #: EC##########US.
Either way, I'll wait till Friday, as express shipping is 3-5 days to Canada, 5 being the most, and Friday will be 5 days, if I don't have anything I'll ask to get refunded and I'll buy from another vendor.
JP
Been 6 days since I placed my order via expressmail international, which is supposed to take 3-5days, and have yet received anything.
I placed my order early Friday morning (sept 14th) and it was shipped late Monday (sept 17). They dont mention that it takes a couple days to ship out items. I placed an order via bestskinsever on Friday evening, was shipped that same evening and I received it Friday of the next week, also via expressmail.
Anyways, will update when I get my stuff, really wanted it sooner than later.
is a hit and miss, I live in Texas and some times I get their stuff on 3 days sometimes 7 days and one time it took 2 weeks... always standard USPS shipping.
eortizr said:
is a hit and miss, I live in Texas and some times I get their stuff on 3 days sometimes 7 days and one time it took 2 weeks... always standard USPS shipping.
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True... I'll see in a couple days! It's just that even the USPS website hasn't been updated since the 18th...
So it seems like it'll be delivered this afternoon... soo much for taking 3-5days! Took more like 9days!
jproy12 said:
True... I'll see in a couple days! It's just that even the USPS website hasn't been updated since the 18th...
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Check FedEx first apparently they use FedEx to ship from factory to ur local post office first then usps will ship to ur house
Sent from my SGH-T999 using xda app-developers app
Finally installed the screen protectors, really great quality, however, the neo hybrid case have problems with the volume key... Waiting to be contacted to see what they will do...
Probably the last time I order directly from them, slow answers and what seems like poor customer service, to me at least.
JP
Spigen extremely slow shipping time, customer service is only email and limited.
Called no answer, voice mail always full. Looked at yelp, same thing all complaints about customer service contact, and especially delivery time, and tracking information. Their products are 5 star but their customer service and delivery service is so frustrating I couldn't give them 5 stars. I've gone as far as complaining to the Better Business Bureau, etc. I've called all numbers including the one off my charge card and BBB with no success. Someone needs to hire me to get their A$$ in gear, answer the phones, clear and return voice mails and ship the dam products. OR TELL people up front, our products is so dam good your going to have to get on a waiting list. JUST GET IT DONE OR BE HONEST. Right?
The last time I got a screen protector of theirs it was through eBay. No problems. Fast shipping
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
So Its not really a official review because I never have received my case.
Mar 22 - Hello I purchased a case on Feb 21st and it said item would ship on the 20th of march haven't received any emails with status if it's been shipped or tracking number transaction I'd on PayPal was 59k074142c47
Mar 22 Response - We are working on it. Just the amount of orders. (pretty unprofessional email response)
few days go by and i try contacting again
Mar 25 - Any update when you think the orders should be shipped
Mart 26 Response (this time a professional response) - Dear Jason,
I am sorry that you have not received your case yet.
We are however working diligently around the clock to get all the orders out. We are shipping them out but due to the high number of orders (in the thousands) it's taking a bit longer than expected. You will be notified when your case ships. Again I would like to apologize for this inconvenience.
Thanks for your patience and understanding, if there is anything else we can do, please let us know.
You will have your case very soon!
Sincerely,
Dan
Sales Support Team
Mar 27 - If it doesn't ship before the persus is scheduled on April 10th could I change my order to that case in same color white I actually like the styling of that over the luxe it wasn't a option at the time I pre ordered it last month
So i end up canceling the luxe and ordering the persus case however as the 10th goes by no case, then on the website it states it will now be shipped on the 30th. Okay i wait patiently and then after the 30th no tracking update or email. Keep in mind this entire time i had to email customer support there was never a notice that there was a delay and I would have not known unless i contacted them.
April 4th - Hi I still haven't received my case yet I was wondering if it has been shipped out yet
Response - The Persus are not going out until May 10th. They are not ready yet. (that was the email again pretty unprofessional)
When will i received this fabled case? Who knows. There are no actual photographs of the case just computer renderings on the website, and some reason they keep getting delayed for months and the times keep changing on the website.
thx for the review
Well that sucks
Why haven't you requested a refund yet? Sounds like a bad company to do business with.
Sent from my SGH-T999 using Tapatalk 2
masterkamon842 said:
Why haven't you requested a refund yet? Sounds like a bad company to do business with.
Sent from my SGH-T999 using Tapatalk 2
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I just sent in a paypal claim. Some lady just called me and left a message when I was at work today I couldn't aswer but she said she noticed i failed a claim through paypal and the cases are suppose to ship out this week. They need me to cancel my paypal claim before they can ship it out. The weird thing is if they ship it in 2 days like they say then they simply just need to attach a tracking number and it will close the claim.
It specifically says do not cancel your claim if you are not fully satisfied with the results ie, they have alreayd issue a refund or you have recieved your product cause you can not reopen your claim afterwards.
So simply I will keep the claim open if I dont see a tracking number attached after the 10th i will escalate the claim to paypal for a refund.
I would check out #casemachinescam if you have instigram
I preordered through Bell on the 12th, picked it up on the 19th and submitted the redemption for the same day. I got an email right away saying it is being processed but that was 5 days ago..... No email since.
How long does this take ?
The email read: "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
UPDATE: Just got a tracking number. Should be here on the 29th.
It can take up to 6-8 weeks as per the pre-order page, but some people in the Canadian thread have started receiving shipping notices already.
Sent from my SM-N930W8 using Tapatalk
Samsung told me, my Fit2 would ship out last night at midnight. Some people already got theirs. I'm in Houston, TX. A company called "Digital River" is processing Samsung.com's orders in the U.S. I'd preordered on the 11th
I pre-ordered my Note 7 through Samsung Canada (online order) and it still hasn't shipped (I ripped into them yesterday for several reasons as the rep was a complete **** so it set me off) yet my Fit 2 is on the UPS truck out for delivery today so the bonus gift that said 6-8 weeks is arriving before I even get my phone that should have been something delivered to all pre-order customers on the 19th but instead Samsung released units for walk-in customers before fulfilling pre-orders. Just irritates me the gift that I expected in 6-8 weeks will arrive before my phone.
nighthawk29 said:
I pre-ordered my Note 7 through Samsung Canada (online order) and it still hasn't shipped (I ripped into them yesterday for several reasons as the rep was a complete **** so it set me off) yet my Fit 2 is on the UPS truck out for delivery today so the bonus gift that said 6-8 weeks is arriving before I even get my phone that should have been something delivered to all pre-order customers on the 19th but instead Samsung released units for walk-in customers before fulfilling pre-orders. Just irritates me the gift that I expected in 6-8 weeks will arrive before my phone.
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Yesss!, same thing here. The phone arrives on the 26th they said. It makes me wanna cancel and order from those creepy sellers on Ebay
CerveCesar said:
Yesss!, same thing here. The phone arrives on the 26th they said. It makes me wanna cancel and order from those creepy sellers on Ebay
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I am going to call and if stock is available at the Samsung Store close by then I will go pick that up there, keep the gift and return the shipped phone when it eventually does arrive and expect a full refund. I've already filed a BBB complaint but I have a legitimate pre-order that Samsung has failed to fulfill their end of this agreement on and I'm still buying the phone so I'll be contacting them and making sure they refund the full amount and still allow me to keep the Fit 2. This is just unacceptable how they have handled the online pre-orders.
Yeah but I mean come on... This is Canada what did you expect? They only got like ~4,000 pre-orders online (if I can judge by the invoice no.).
They're not going to hire a bunch of people do to these things. They're just going to keep the staff they have an try to ship them out when they can.
Canada isn't really the place for these bulk rushes.... Watch in a they're just be sitting in store shelves when everyone is more interested in iPhone 7.
CerveCesar said:
Samsung told me, my Fit2 would ship out last night at midnight. Some people already got theirs. I'm in Houston, TX. A company called "Digital River" is processing Samsung.com's orders in the U.S. I'd preordered on the 11th
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Day2: I called Samsung to cancel my order. They said it takes 1-3 business days, and my phone was to be shipped out on the 26th. If I get the phone ahead of time, then no cancellation will take place, lol
Pre-ordered through Rogers, received the phone and claimed a small watch on the 20th, and got a UPS confirmation earlier today that it would arrive tomorrow.
I had the same worry make sure you check you spam mail or the promotions tab in gmail that's where mine was. Got the accepted email to my regular but the full confirmation in my promotions tab, weird. Still no shipping number thpugh.
JustsoIcanpost said:
I had the same worry make sure you check you spam mail or the promotions tab in gmail that's where mine was. Got the accepted email to my regular but the full confirmation in my promotions tab, weird. Still no shipping number thpugh.
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The only email I got was "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
This was 1 week ago. I called 1-800-SAMSUNG and they said to email [email protected]
I emailed them and no response.....
Feels like I'm about to get shafted and not see my Gear Fit 2 ....
I tried calling as well and sat on hold for a very long time. I don't know what's going on I registered mine on a Saturday two days after we got the phones.
Sent from my SM-N930T using Tapatalk
Same boat here, ordered through costco, redeemed on Monday when I got the device. I haven't got any follow-up e-mail since. I think costco's orders might not qualify though as the imei isn't printed on the invoice. I actually asked them same question via their online form, no replies yet.
Sent from my SM-N930W8 using Tapatalk
THS1989 said:
I preordered through Bell on the 12th, picked it up on the 19th and submitted the redemption for the same day. I got an email right away saying it is being processed but that was 5 days ago..... No email since.
How long does this take ?
The email read: "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
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Same here, same day! No email yet.
UPDATE: Just got a tracking number. Should be here on the 29th.
I got mine from Bell too...preordered and picked up in store. Signed up for my free Gear Fit 2 that night. Got email from UPS today saying it was being shipped.
THS1989 said:
The only email I got was "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
This was 1 week ago. I called 1-800-SAMSUNG and they said to email [email protected]
I emailed them and no response.....
Feels like I'm about to get shafted and not see my Gear Fit 2 ....
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The Samsung rep I spoke to told me to email [email protected]com lol and I haven't received any reply yet either. Did you find a number for the promotions department?
darthfire said:
The Samsung rep I spoke to told me to email [email protected]com lol and I haven't received any reply yet either. Did you find a number for the promotions department?
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Ah yes it should be .com but they never replied to me and I don't have their number.
Just be patient. I got my UPS tracking number.
Has anyone received their phone from OP yet? I paid for the 2 day shipping on the 23rd, and I still haven't gotten my phone. I checked the tracking, and it just flew in the opposite direction across the country before it's supposed to come back to me.
From France, I've only reserved the phone by paying a 10% advance payment. The rest will be payable between Monday and Wednesday and then I will know about the delivery date
Made it to my FedEx facilities and was supposed to be delivered Friday yesterday and never did. Now saying pending. I have an bad feeling about this.
Yes, here in the US I pre ordered on launch day, and FedEx surprisingly came thru and delivered Friday as scheduled.
Edit: Any questions feel free to ask or pm!
Not here, so far nobody can tell where it is.
Poloasis said:
Not here, so far nobody can tell where it is.
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Mine shipped from New Jersey, to Tennessee just to have to come back north past New Jersey again to Rhode Island. I'm 3 states north from where it originated
My tracking says:
Estimated delivery date:
Monday, March 29, 2021 by end of day
The delivery date may be updated when FedEx receives the package.
lmao in europe they don't start shipping until march 31
I got mine in Friday. I'm pretty sure all of the phones in the us are going to originate in linden NJ and head to Memphis TN. Memphis is a major fedex hub so they all get sorted there first and then go back out.
Mine should be here Monday. Currently in Memphis, TN (shipped from New Jersey).
Mine is due to arrive on Tuesday, FedEx picked up today.
zoman7663 said:
Mine is due to arrive on Tuesday, FedEx picked up today.
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on Saturday?
Phone never made it to out for delivery and sat at the FedEx hub. I literally place a hold at facility and picked it up from there.
vibrantliker said:
on Saturday?
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Yep, both OnePlus website/store app and FedEx confirmed this. First thing this morning I was notified of the label creation (wasn't due to be sent out until March 29) and around lunchtime FedEx scanned it as picked up and in transit.
zoman7663 said:
Yep, both OnePlus website/store app and FedEx confirmed this. First thing this morning I was notified of the label creation (wasn't due to be sent out until March 29) and around lunchtime FedEx scanned it as picked up and in transit.
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Strange, my label was created
Friday, March 26, 2021 at 4:14 am and no progress yet from that.
vibrantliker said:
Strange, my label was created
Friday, March 26, 2021 at 4:14 am and no progress yet from that.
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Strange...
When I preorder mine, the website said it would be sent out on the 25th. I paid the two day shipping, but my phone was not sent until the 26th. If you look at the Shipment Facts on the Fedex tracking site it says:
SPECIAL HANDLING SECTIONDeliver Weekday
So even though, the package could have been delivered on Saturday to meet the two day shipping, the special handling says tough luck, weekdays only. I received my wireless charger on Friday, along with my case from Amazon though. I am excited to get it, but I'll wait until Monday.
My order just says "Order Outbound"
Guess paying the 10 extra bucks for shipping did absolutely nothing...
Not in a hurry anyway but not impressed with the customer experience. Same story with the 5 other phone I ordered from OnePlus over the years...
I have my stellar black since yesterday. So far it's nice. There is still a problem when scrolling through the Google feed and some social media apps.
RumRunner19 said:
but my phone was not sent until the 26th. If you look at the Shipment Facts on the Fedex tracking site it says:
SPECIAL HANDLING SECTIONDeliver Weekday
So even though, the package could have been delivered on Saturday to meet the two day shipping, the special handling says tough luck
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same game with Deutsche Telekom. They advertised black color, announced one green, sent it out Friday plus shipping costs for the only option with cash on delivery , it 'arrived' Saturday but DHL put a notification in the mailbox as they are not allowed to accept cash these days....
gladly I live in an area with friendly delivery guys and girls, so after some successful searching for the one transporter containing my package.
So, after a day with it I'll decide to keep it. Next de google, de bloat and finally routing it. To open the bootloader incl. fastboot was the first thing I did, as this steps wipe tge device as we know well.