Related
anyone know where I can preorder a focus? I googled around and found some links to ATT, but that page just says 'coming soon' I know best buy is taking pre orders for the Surround.. but I want the focus.
thanks!
Don't think you really can yet. I'd suggest calling up a local AT&T store and having them put you on a list or something if they're doing that.
Called two local AT&T stores and they aren't doing preorders. One store said to call back in November to see if they are then. Best Buy Mobile says they are only going to carry the Surround. I guess this could change by launch too.
surfnet said:
anyone know where I can preorder a focus? I googled around and found some links to ATT, but that page just says 'coming soon' I know best buy is taking pre orders for the Surround.. but I want the focus.
thanks!
Click to expand...
Click to collapse
I wonder why att is not allowing pre orders for delivery on the 8th of Nov? Normally they have a two day and next day shipping option. They should simply allow pre ordering and then ship on the 6th or 7th depending on what type of shipping you paid for. (When I ordered a phone over the phone years ago, two day shipping was free and next day tacked on a $10 shipping fee.)
This is as close as I've seen to a pre-order page, but it doesn't appear to be for any one specific device.
http://store.microsoft.com/NewWindowsPhone
Here you can pre-order:
http://www.expansys-usa.com/samsung-focus-windows-phone-7-smartphone-unlocked-204883/
http://crave.cnet.co.uk/mobiles/samsung-galaxy-nexus-not-delayed-says-samsung-50006068/
Apparently Amazon started the rumour by changing it date to December 2nd. Everyone else just jumped on.
Good news, expect to get mine Friday then
Anthony2oo5 said:
http://crave.cnet.co.uk/mobiles/samsung-galaxy-nexus-not-delayed-says-samsung-50006068/
Apparently Amazon started the rumour by changing it date to December 2nd. Everyone else just jumped on.
Good news, expect to get mine Friday then
Click to expand...
Click to collapse
Amazon just doesn't get it right these days. Their Kindle Fire got weak reviews as well, so they ended up shipping the devices early in fear of pre-order cancellations. While Nexus is not their product, it is apparent that they just did not do any market research when getting this phone listed as they would have otherwise selected a more reliable supplier.
Well regardless of this new info, I chatted with someone from Negri a bit ago
Below is the conversation-
Now online: Leave a question or comment and our agents will be right with you!
Monday, November 14, 2011
joe [you]
do you know when the galaxy nexus will be released? i pre ordered it
Sergio - Negri Electronics - Sales/Support [agent]
Hello, How are you doing today ?
joe [you]
good thanks, and u
Sergio - Negri Electronics - Sales/Support [agent]
Good, thank you. We are expecting to have these units in earlly next week.
joe [you]
next week? i thought they were supposed to ship on the 17th?
Sergio - Negri Electronics - Sales/Support [agent]
There release date is the 17th and should arrive a couple days after. We are expecting them by early next week.
joe [you]
thank you
Joe
jpasint said:
Well regardless of this new info, I chatted with someone from Negri a bit ago
Below is the conversation-
Now online: Leave a question or comment and our agents will be right with you!
Monday, November 14, 2011
joe [you]
do you know when the galaxy nexus will be released? i pre ordered it
Sergio - Negri Electronics - Sales/Support [agent]
Hello, How are you doing today ?
joe [you]
good thanks, and u
Sergio - Negri Electronics - Sales/Support [agent]
Good, thank you. We are expecting to have these units in earlly next week.
joe [you]
next week? i thought they were supposed to ship on the 17th?
Sergio - Negri Electronics - Sales/Support [agent]
There release date is the 17th and should arrive a couple days after. We are expecting them by early next week.
joe [you]
thank you
Joe
Click to expand...
Click to collapse
well, the UK release was supposed to be the 17th.. they've mentioned that awhile ago already. but the way things are going, it may or may not be.
kristovaher said:
Amazon just doesn't get it right these days. Their Kindle Fire got weak reviews as well, so they ended up shipping the devices early in fear of pre-order cancellations. While Nexus is not their product, it is apparent that they just did not do any market research when getting this phone listed as they would have otherwise selected a more reliable supplier.
Click to expand...
Click to collapse
Not sure what the Kindle Fire and this release being tangled up have anything to do with one another. They obviously just changed the date to be conservative on the pre-order ship date because they had no other confirmation from Samsung on the matter of when they'd receive shipments. Their supplier is Samsung, they don't really have a choice there.
jpasint said:
Well regardless of this new info, I chatted with someone from Negri a bit ago
Click to expand...
Click to collapse
Well they have to wait for it to be released on the 17th, import them from the UK, then re-send them to individuals in the USA/other countries. So of course there will be a delay.
voxigenboy said:
well, the UK release was supposed to be the 17th.. they've mentioned that awhile ago already. but the way things are going, it may or may not be.
Click to expand...
Click to collapse
Well the UK release is 100% confirmed (and re-confirmed) by Samsung and several UK carriers already.
martonikaj said:
Well the UK release is 100% confirmed (and re-confirmed) by Samsung and several UK carriers already.
Click to expand...
Click to collapse
What has been missing from Samsung all along (and what EVERY article I have seen that either says it is or isn't delayed has COMPLETELY missed) is whether Samsung will be shipping it out to all their tier 1 partners in time for them to launch it on the 17th.
Basically, there's been no real doubt (apart from an odd blog post by phones4u) that they were always going to get it on the 17th. What muddied the waters was Amazon saying it will be later and pretty much everyone assuming that if Amazon cant get it on time then no one can. But Amazon aren't the only ones to say delivery won't be until some time after the 17th... Negri put out a statement today, Clove have sent emails out, Handtec put back their date... all these companies would have done this presumably for a very good reason. They are in the business of making money, not pi$$ing off customers which is what these setbacks are prone to do.
What has become clear recently (and only recently) is that O2 and Three have confidently said they will be selling it on the 17th.
So... Contract providers (Phones4U and at least 2 mobile networks) are likely to be selling it on the official launch date meaning Samsung would have always been correct in stating "it will launch in the UK on the 17th" but clearly there are other big players like Amazon and Handtec that sell non-contract handsets that don't seem to be able to launch it on the same day.
It is this glaring difference that Samsung never has and still hasn't cleared up.
I hope I'm wrong but it looks like contract providers have been given priority over sim-free providers hence, YES it will launch on its official launch date BUT, SIM Free handsets from stockists that only sell SIM free will be DELAYED.
Just got back from the AT&T store and had a chance to play with the 900 while I was there. Spoke with the manager for a few minutes who mentioned that there 'may' possibly be some sort sales promotion for the 900 that will soon be announced at all AT&T stores. Seemed like he knew what it was, but wasn't giving up the goods. Also he alluded to an earlier than April 8th release date.
Just throwing it out there.
Well, for what it's worth, if you go to the Nokia site they have a countdown clock. The clock points to Friday, not Sunday.
Nokia supposedly booked times square for a release party on Friday at 7pm.
For what it's worth, I stopped by two ATT stores on the way home:
One swore the launch was the 14th, and if I preordered, I'd be able to pick it up that day.
The second said if I preordered now, my phone would be available in 14-21 days according to their system.
Figure I'll just stop by on Monday and pick one up from one of the worthless ATT stores in my area. May have to stop by on Friday/Saturday as well as see what's going on, as a launch on the 8th when the stores are closed has all the employees baffled.
Promotions
My Understanding is only "Corporate" Stores are going to get the device early. I tried to preorder The Lumia 900 online as an upgrade. I could not do it online and was directed by customer care to go to one of 3 Corporate stores in my area (Fresno, Ca)On 3-30-12 to complete the order. One of the reps I know there said Nokia is pulling all the stops. All the reps in store have Lumia's, some black ones, some Cyan ones. A rep from Nokia actually came to FRESNO to train and show the features of the phone and share marketing tactics. The rep said that this was a first as all the training for other phones, including the I Phone took place at out of town meetings. He said the Nokia is going first class all the way and the promotion in store will be substantial, and was confident they would have product in store by Easter Weekend.
CrownSeven said:
Just got back from the AT&T store and had a chance to play with the 900 while I was there. Spoke with the manager for a few minutes who mentioned that there 'may' possibly be some sort sales promotion for the 900 that will soon be announced at all AT&T stores. Seemed like he knew what it was, but wasn't giving up the goods. Also he alluded to an earlier than April 8th release date.
Just throwing it out there.
Click to expand...
Click to collapse
Is the promo free phone on new plan ? That is already known. Also Amazon has the phone for a penny. If they have something else as a promo beyond this, that would be pretty amazing.
PaullikesWINMO said:
Is the promo free phone on new plan ? That is already known. Also Amazon has the phone for a penny. If they have something else as a promo beyond this, that would be pretty amazing.
Click to expand...
Click to collapse
Wish I knew, but he wouldn't say. Just said to keep my ears open as it would be announced soon. I'm hoping its something good, and not just an accessory or two thrown in.
If you wait until it's available at Costco, they usually throw in a car charger and case and tax is only charged on the price that you pay, not the retail price of the phone.
Not sure if it's going to be available at Costco on launch date though. A few days wait might be worth it though to save some extra cash and get some freebies.
Any word on the promo ?
Haven't heard anything on my end. Plan on stopping by the local att store after work to see if I can prod more info out of them.
I'll take some nifty new Nokia Lumia 900 accessories like a case or bumper.
$50.00 with 2 year contract at all corporate stores in New England (including upgrade, which I did)...
Even though their price tags say $100 (or $99.99, whatever)
[edit] http://www.engadget.com/2012/04/10/nokia-makes-lumia-900-free-to-all-att-customers/
I have seen where some t mobile customers phones have shipped. I thought I would make a thread so we could keep up with actual shipping times for Sprint.
I pre-ordered from best buys website last week and paid for expedited shipping. I'll post as soon as it ships.
oldpreowner said:
I have seen where some t mobile customers phones have shipped. I thought I would make a thread so we could keep up with actual shipping times for Sprint.
I pre-ordered from best buys website last week and paid for expedited shipping. I'll post as soon as it ships.
Click to expand...
Click to collapse
You will not be able to participate int he $200 trade in - unless to shipped to store.
tarpon6 said:
You will not be able to participate int he $200 trade in - unless to shipped to store.
Click to expand...
Click to collapse
I tried to order in the store on Monday and they told me they were out of pre-orders. I talked to the manager and they are going to give me the $200 gift card when I receive my phone even though I had to have it shipped to my house. I picked up a net 10 smartphone for $20 that day to use as my trade in.
oldpreowner said:
I tried to order in the store on Monday and they told me they were out of pre-orders. I talked to the manager and they are going to give me the $200 gift card when I receive my phone even though I had to have it shipped to my house. I picked up a net 10 smartphone for $20 that day to use as my trade in.
Click to expand...
Click to collapse
Good that you have a cooperative manager there! They should since I heard ship to store wasn't an available option when pre-ordering online.
tarpon6 said:
Good that you have a cooperative manager there! They should since I heard ship to store wasn't an available option when pre-ordering online.
Click to expand...
Click to collapse
If you pre-ordered be sure and post when yours ships. Thanks
oldpreowner said:
If you pre-ordered be sure and post when yours ships. Thanks
Click to expand...
Click to collapse
I did the pre-order in store, and I'll post when I get the email or call..
Any ideas for a phone to trade in that costs more than 10 dollars?
Sent from my SM-N900P using XDA Free mobile app
I pre-ordered online. I noticed the pre-authorization that Sprint put on my debit card got credited back, so once they put in the actual charge for the device and ship it, I'll make sure to post here.
That's interesting because my charge wasn't a preauthorization. It was a real charge that posted to my american express a day after I made the purchase. I just checked it again and it is still there.
Sent from my SPH-L900 using xda premium
I got the real charge too. No pre-authorizations.
Sent from my SM-N900P using XDA Free mobile app
Patch7 said:
That's interesting because my charge wasn't a preauthorization. It was a real charge that posted to my american express a day after I made the purchase. I just checked it again and it is still there.
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
Interesting. I had to pay a down payment with mine (that's what sucks when you have no credit and pay cash for everything in your life). So I paid $250 + estimated sales tax of $53.38, so a total of $303.38. They pre-authed that amount to my debit card. A day later, Sprint changed the order total, as the system charged me too much sales tax. The actual tax owed is $48.60, so the actual total was $298.60, so they credited me the $303.38 and will instead charge the proper $298.60 once the device ships.
sprint pre-order
I pre-ordeed through Sprint on the telephone on Oct 6........still waiting for tracking #
$320.99 has been charged to my debit card
I as well paid the 299 (349 without the credit coming) plus tax upfront the day I pre ordered it. My order went in 4 minutes after the pre orders started and within about 2 minutes it showed up through my bank and cleared just a day later. I expected sprint to charge me for the upgrade fee but they did not yet. Maybe they are waiting for me to actually do the swap.
The T-mobile thread definitely has me wondering if Sprint is sitting on a bunch of Note 4's and just waiting to get them shipped just in time for the 17th. If Sprint ships UPS it will show up in MyUPS and I will get an email. Hoping to see some activity on Monday.
I pre-ordered through best buy and they charged my card the full amount ($903 which includes expedited shipping) but then it wasn't showing on there a couple of days later. I called to make sure my order wasn't cancelled and the best buy rep told me the card would be charged when the phone ships.
I'm supposed to be getting a price match of $720 then a $200 best buy gift card for trading a working smartphone. I hope this works out like the store manager says.
I was in my local Sprint Store today for repair of my wife's G3 and I mentioned that T-mobile users were already getting their Note 4. The first guy said "Impossible, Samsung will not allow it" but the guy in the back room working on someones phone said "Yeh my brother got his a few hours ago" he continued with the possibility that Sprint will start shipping on Monday or Tue for pre-orders in order to guarantee that it will be delivered by the end of the day on release date. So some may get it as early as Wed or as late as Friday. Nothing is for certain as Sprint may wait till Thursday and ship it next day air saver (assuming they use UPS) in which case it could be as late at 8 P.M Friday.
In my opinion I cant see Sprint waiting to the last second. Yes pre-ordering has its advantage of making sure you get your phone in que but I cant see them making it available in stores on Friday morning while the rest of us who pre ordered are just waiting on delivery. I am willing to bet the Wed or Thur delivery is a bit more reasonable. My neighbor did not pre-order but is planning on just walking into sprint when they open on Friday to buy one. Would be a crappy feeling to see him with his Note 4 before me when I ordered it 3 weeks ago.
dat $200 tradein tho
I pre-ordered through Best Buy and called their "mobile hotline" today to check on arrival date and they said it's currently in transit with delivery on the 16th. I'm hoping Best Buy doesn't hold it for a day to be released, but there's potential for people who purchased through BB that'll their device will be a day early.
The sales rep told me (if he knew what he was talking about) when I pre-ordered on sept 26th, first day of allowed pre-order that I would probably be on the second shipment due to the number of orders already placed that day so possibly there is a Oct 15th arrival for the initial group.
When I spoke to Sprint today I got quite the run around. When I check my order, which was placed on the third, It's still sitting in the same state it was at when I originally received the order number. Called this afternoon to ask and was told that Sprint has yet to receive any phones, which I'm sure isn't true, and that all the blame is on Samsung. I asked how T-Mobile customers received their phones and was pretty much ushered off the phone. I was told that the release date was "around" October 17th and was then hung up on.
I don't even care, I assume they'll do right by us, I just hate receiving the BS canned responses.
There is a discussion going on over at the official Sprint forums. Someone who claims to work at UPS says that on Monday he saw the the labels which indicate a Tue Wed ship out. Now I don't work for UPS but I thought that the company who is shipping would do the printing, taping, and sending to UPS. I cant see sprint showing up with 10,000 phones and all the UPS employees having to tape the labels on the boxes before ship. I can see the info being sent electronically though and maybe this person has access to it.
I keep reading that AT&T is shipping Monday night into Tuesday. No word from Verizon or Sprint.
gpvlog said:
There is a discussion going on over at the official Sprint forums. Someone who claims to work at UPS says that on Monday he saw the the labels which indicate a Tue Wed ship out. Now I don't work for UPS but I thought that the company who is shipping would do the printing, taping, and sending to UPS. I cant see sprint showing up with 10,000 phones and all the UPS employees having to tape the labels on the boxes before ship. I can see the info being sent electronically though and maybe this person has access to it.
I keep reading that AT&T is shipping Monday night into Tuesday. No word from Verizon or Sprint.
Click to expand...
Click to collapse
If that person works for UPS Supply Chain he may be telling the truth. They warehouse and ship for hundreds of companies.
Pre-ordered on Amazon Prime 9/23/14. Still has not shipped. Any one who has ordered from Amazon in the same boat??
Same here. and i have my estimated delivery for tomorrow.
Yesterday I received a notice that they have not received their shipment and it would be delayed. They did not give a time frame when it would ship but said they would ship one day (which I selected) and gave me $20.00 credit. Just an FYI I ordered the white one on 10/7 and my ETA is still listed as 10/24....
Amazon Pre Order
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
Same boat here. Not shipped and not charged. Still says estimated 10/24
---------- Post added at 07:32 PM ---------- Previous post was at 06:59 PM ----------
I hate to say it but, if it hasn't shipped yet, we're not getting it tomorrow.
Boomstick1581 said:
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
Click to expand...
Click to collapse
That was me. Ordered a black on Oct 6th. I talked to 2 different reps on 2 different days and both told me it would be delivered the 24th. Neither said the phone delivery was gonna be delayed. Although maybe they are telling that to people they oversold to.
As of now i have not received a shipping notification.
Sent from my SCH-I545 using Tapatalk
Just got off chat with Amazon. Much back and forth about pre-order, I still don't think she understood that whole concept. I preordered on Day 1 - Sep 19, and Amazon is now telling me mine won't be delivered until December. Tempted to post the transcript. It's an embarrassment for Amazon IMO.
My order status still says delivery tomorrow by 8PM., but of course it has not shipped. May just go local, but I'm pretty peeved...what's the point of pre-ordering from the biggest online retailer if they are last in line -- and don't tell you this to keep you from buying somewhere else?
I opted for the free 2 day shipping, so my estimated arrival is on Monday, but there is no updates to my order either. I hope Amazon doesn't screw me over, I already waited patiently with the whole Verizon BS of delaying the Note 4 when every other carrier had it on release day.
I just spoke to a live customer service representative and still have no concrete answer as to what is happening with this order. Really starting to get angry. First I was told that they were out of stock for the galaxy note 4. I explained to him that I understand that the phone is out of stock as of a couple days ago but it was not when I ordered on the 10th of October. He then went on to repeat himself word for word about how the phone is out of stock. This is when I started to get really annoyed because it just seemed like he was giving me the run around. As he was explaining this to me I cut him off and told him that "I understand what you are saying about the phone being out of stock now, but that should have no effect on my pre order since it was in stock when I ordered on the 10th of October. Why would I even bother pre ordering a phone that was out of stock when I could just walk into a store and buy it today. I pre-ordered the phone well over a month ago, it was in stock, I was quoted an estimated delivery time, and at no point have I received any email or text notifications telling me otherwise. What I want to know is where is my phone?" He then tells me that he is going to check into it and puts me on hold. When he came back on I was told, he again starts telling me about how I will receive a notification once the phone ships to which I reply "Well when is it going to ship. Today, tomorrow, next month, or maybe next year? The whole point of me calling you is to find out what is happening with my order and you are telling me absolutely nothing". He then asks if I want to cancel the order. I told him he can cancel the order if he gets me a refund on the $600 worth of Amazon gift cards I have credited to my account. He replies by telling me that he is going to put me on hold so he can see what my options are.
When he came back he told me that he would wave the same day delivery fee and then tells me that the orders are being processed now. I asked again when it will be delivered but could not get a straight answer out of him. Supposedly he is sending me an email regarding the conversation we had (its been about 20 min. no email) . So essentially from what I gather is that no one, and I mean absolutely no one at Amazon has any idea what is happening with these orders and that the guy I was talking to was just trying to pacify me by telling me the orders are currently being processed (I do not believe that at all). As of now it just seems like anyone who pre-ordered the phone through Amazon might just be better off calling your local Verizon or Best Buy stores seeing if they have any in stock, cancel your supposed "pre order" and just by in store. What a pain.
If I didn't have Amazon gift cards I would definitely cancel my order.
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
sternweezy said:
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
Just cancelled by Amazon order of the Note 4. Called first thing this morning they advised they did not get their shipment and they could not tell me when they are expecting their shipment. Not real pleased with Amazon at this point. Getting ready to go out and hunt this phone down!!!
Got a response from Amazon for an email I sent them today regarding this. They didn't seem to really care about screwing things up and also stated the Samsung offer is not currently honored by Amazon. I know Samsung has recently changed the promo terms and conditions and added the other Galaxy phones to the promo. I no longer see Amazon listed or even a list of accepted retailers. Maybe it's a good thing the phone didn't ship because I was really only getting this phone because of the promo. Amazons communication and resolution to this issue has been terrible.
Sent from my SCH-I545 using Tapatalk
Customer service couldn't give me any estimate of when they will get the phones in. I was pissed off because at the very least if they communicated this to us early, then I could have preordered elsewhere. Now I'm stuck due to the promo as I did the pre-order and also the trade-in through amazon. Plus I used a bunch of gift cards on it.
Cancelled my order with Amazon and went to local VZW store, Note 4 in hand right now.
I too will never order phones from them again. I'm a prime member and place about 100 orders per year with them. It would take drastic measures to regain my confidence in them when it comes to preorders and purchasing phones.
JonBuc said:
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
Click to expand...
Click to collapse
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
spartn1 said:
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
Click to expand...
Click to collapse
Yikes on the trade-in. Fortunately I haven't done mine yet. Amazon has really dropped it on this one. I told one of the customer service people that Amazon was big enough to get answers from Samsung and Verizon, and that to have hardly any information was unacceptable.
---------- Post added at 10:20 PM ---------- Previous post was at 10:13 PM ----------
zz97 said:
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
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I talked with 4 people and spent a couple of hours on the phone - didn't net me much. After a time, one rep offered me $10 for my trouble, which really ticked me off. I sent him a link here to see the issues people were having, and that Amazon had already refunded someone else $20. I told him I didn't want the money - just answers.
Anyway, after feeling the futility with Amazon, I called Verizon who has them in stock, ready to go, and is giving the $200 trade-in on any smartphone (if you haven't traded it in yet). You can pick them up at most of the stores, or they can ship overnight. Same price, same trade-in, no headaches.
Update... Expected delivery on 10/28!
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