Message bug since update - Desire HD Q&A, Help & Troubleshooting

I have a very strange bug since downloading and installing the latest OTA update. I'm just running a stock system if you need to know.
Basically after the update I went to messages and some old messages I have are shown as being received from the completely wrong person :S These messages were not originally received on my desire HD but I put them all on it when I got the phone. The original person who sent them is in my contact list and linked with their facebook account and all that. Before the update it was showing the messages as being sent from the correct person.
Is there any way to fix this...it's very frustrating as there are over 50 messages which it has done this for.
I cannot say if it's doing it with new messages as that person is away on holiday so I can't check but messages received on my DHD from them seem to be ok...it's only happened with the messages I transferred onto the phone.
Thanks

Also I've now tried backing up all those messages to my gmail account using the SMS Backup+ app. They appear on my gmail from the original sender, then I deleted them off my phone and restored them using the app but it goes back to being shown as the wrong person (it keeps linking it to the same wrong person). The only details I have of the wrong person are what has been sync'd from facebook. There is no connection between them and the original sender (and I've checked all the contact links).
Also I wanted to try deleting that wrong person and then restoring the messages but I cannot figure out how to delete them off the phone. They are only on the phone because of the facebook contact sync so when I try delete contact it gives me a list of my contacts which they are not on as they're only in the 'people' section. I guess deleting them of facebook would work but I don't want to do that if possible.
Sorry if this is getting confusing.

well, tried to unlink facebook contacts with your contacts ?

I have this problem as well, only happened after the latest update.
I think to rectify this a new update will be released from HTC as this bug was also present on the original Desire phone, and resolved with a update.
Very annoying I agree, lets hope its fixed soon.
Just out of interest which country are you in and which network are you on?
Im in UK and on T-Mobile.

ricocchet said:
I have this problem as well, only happened after the latest update.
I think to rectify this a new update will be released from HTC as this bug was also present on the original Desire phone, and resolved with a update.
Very annoying I agree, lets hope its fixed soon.
Just out of interest which country are you in and which network are you on?
Im in UK and on T-Mobile.
Click to expand...
Click to collapse
I'm in the UK on o2 but the phone was bought new unlocked.
I even went as far as deleting the person off facebook. The messages then appeared as they should from the original contact but I then re-added that person and as soon as they accepted it linked the messages back to them. Its so strange as these people have nothing to do with each other, their names aren't even similar.

ccart said:
I'm in the UK on o2 but the phone was bought new unlocked.
I even went as far as deleting the person off facebook. The messages then appeared as they should from the original contact but I then re-added that person and as soon as they accepted it linked the messages back to them. Its so strange as these people have nothing to do with each other, their names aren't even similar.
Click to expand...
Click to collapse
I rectified this problem by conducting a hard reset.
Probably not the news you want to hear, but it solved the problem for me.

ricocchet said:
I rectified this problem by conducting a hard reset.
Probably not the news you want to hear, but it solved the problem for me.
Click to expand...
Click to collapse
Well I thought about it but decided to contact HTC support first. They suggested that I backup all my contacts to my SD card then delete them all off the phone. I really didn't see how this would help since the person being linked to the messages wasn't a 'contact' he was just added to the People app by facebook.
Also another thing I noticed is that on facebook some people choose to put their phone numbers up which get put on the phone when you sync your facebook contacts with the phone. This particular person decided to be clever and instead of putting actual numbers they put things like 'Mobile: I'm not telling you' so the number was saved on the phone as 'I'm not telling you'. I decided to go in and edit these on the phone (cause you can't delete them) to just numbers i.e. '12345' so that none of his numbers were text.
Then in desperation I went and did what HTC recommended, deleting my contacts and restoring them and the problem was fixed!!!!
Unfortunately I can't confirm which of the 2 methods I tried actually work cause I did them without checking to see if they problem had been fixed in between.
So for anyone else with this problem. Check the person who the messages are being linked to, if they have text for their phone numbers, edit them to numbers (any numbers). If this doesn't work go to People>Menu>Import/Export>Export to SD card, then select all the contacts. Then in People go to Menu>Delete>Menu>Select all and confirm. Then restore the contacts by going to People>Menu>Import/Export>Import from SD card and that should do it!!

Related

Keep losing one Contact!!!

Hey everyone,
Can anyone tell me if they've experienced this problem too please. I keep losing one particular contact on my HTC Desire. Once I've saved the contact to the phone, it could be there for a day or for 5 days before the cantact is deleted on its own accord!
Any ideas???
Many thanks.
does the record contain special characters? google sync doesn't seem to be able to handle these
(eg: ë é è ä á )
willumpie82 said:
does the record contain special characters? google sync doesn't seem to be able to handle these
(eg: ë é è ä á )
Click to expand...
Click to collapse
Nope, nothing mate, just a plain old name and a phone number.
When you save it, try saving it as a google contact, then sync it. I had that problem till I did this.
socktug said:
When you save it, try saving it as a google contact, then sync it. I had that problem till I did this.
Click to expand...
Click to collapse
I was set in Google Contact and my Contact still deleted from my Contact
How to fix it?
Try adding it on your PC (in Gmail, via browser). I know it's not really a fix, nor it helps you understand what's going on, or prevent it happen with another contact but ... it's worth trying.
Its actually losing any new contact now. I saved a new one last Saturday, and now its "lost" it already! :-(
I had this problem on stock orange Rom.
Have had no problems since I rooted.
Guys, it seems to happen to any new contact. Any idea why this is happening? I'm not even close to the maximum number of contacts.
Anyone else have this issue too?
I had this issue with my Hero, that it would delete the second phone number I added to a contact, everytime I synced.
I got around this by changing the sync options to "replace item on PC" in the conflicts section, and it worked.
It seems for some reason the sync kept thinking the new data in the phone somehow is the older one or someting.
Give it a go and tell us what happened.
But this isn't even happening when I sync mate! :-( It just doing it randomly, any new contact I add.
Guys, was just checking System Updates on my phone, and Software 1.21.405.2 was available. I've just downloaded and installed it, was looking through me phone including my messages and noticed its added one of my missing contacts!!! :-D Hopefully was bug has been fixed!!!
I had a similar issue a few days ago - I added a couple of contacts to one of the default 'Groups' (Family, Friends etc).
Once added they disappeared from my contacts list on the handset. I moved over to the 'Call History' panel and found them, and switched the group option back off. But they were still not showing in my contacts. I thought they'd been deleted.
I jumped into G-Mail Contacts on the PC and found that they were still in the 'All Contacts' list, but had been taken out of the 'My Contacts' list.
By selecting each contact, and clicking the large 'Move To My Contacts' button on the top bar, they instantly reappeared back on the phone again.
Hope this makes sense and stops anyone wasting time trying putting the contact info back in again.
All this happened before the latest 1.21.405.2 - maybe this has been fixed though.
ThePriceIsLight said:
I had a similar issue a few days ago - I added a couple of contacts to one of the default 'Groups' (Family, Friends etc).
Once added they disappeared from my contacts list on the handset. I moved over to the 'Call History' panel and found them, and switched the group option back off. But they were still not showing in my contacts. I thought they'd been deleted.
I jumped into G-Mail Contacts on the PC and found that they were still in the 'All Contacts' list, but had been taken out of the 'My Contacts' list.
By selecting each contact, and clicking the large 'Move To My Contacts' button on the top bar, they instantly reappeared back on the phone again.
Hope this makes sense and stops anyone wasting time trying putting the contact info back in again.
All this happened before the latest 1.21.405.2 - maybe this has been fixed though.
Click to expand...
Click to collapse
This is why I suggested adding a contact in Gmail. If you have problems with Google apps (gmail, contacts, calendar) it's allways good to check with the mothership (Google) to see what's going on.
pascanu said:
This is why I suggested adding a contact in Gmail. If you have problems with Google apps (gmail, contacts, calendar) it's allways good to check with the mothership (Google) to see what's going on.
Click to expand...
Click to collapse
I understand what your saying mate, but I'm a bit of a tart, I'd want all my contacts the same and be on the phone, not as SIM, Google, etc... I know what your saying is an easy fix, but it shouldn't be like that, the phone should bloody manage something simple as remembering a phone number! lol.
Anyways, fixed now, job done.
Yes I have the same problem. I hardly ever sync my phone because I have a Mac. Today my contact of my husband just disappeared, this contact I use the most, has the most details within it.
I know that the new download may fix this, but I use Skype on 3 and I do not know if skype will work after the upgrage. I use Skype to contact my family in South Africa.

Small facebook & contact issues

I'm sort of stabbing in the dark here, but my issue is this: When I open my received text messages, the peoples contacts that I have sync'ed with facebook should show their photo. This is how it worked when I first got my phone.
I have done a few factory resets since then, and yesterday loaded a new rom. I loaded my contacts that I had backed up to SD card.
For some strange reason ALL of my contacts have hiphens ( - ) in their phone numbers. I think this is causing some texts to not be delivered.
Also, when in the messages window, all of my contacts photos wont be displayed. But if I go to the people directory they are displayed fine.
Now, is there a way I can delete the cache or similar without factory resetting the rom?
I have rom manager, and I used this to reboot into recovery before loading a new rom. In there was options for deleting cache and things (to be honest I didn't know which was the correct one so I did them all before loading a new rom). Now when I go into rom manager it just loads a sign like this a!
so I cannot try that again.
Thanks for any help given!!
Why did you back up to memory card if they're going to be saved to the cloud via your Google account?
Otherwise I have no answer for your question.
Sent from my HTC Desire using XDA App
I had all sorts of problems with the facebook integration.
The magor one I had was that the phone would automatically use the facebook phone number and not the one in the phone which was very annoying when people put fake numbers in their facebook profile or don't update for their new number and also all the numbers had a +44 on them which meant my phone wouldn't dial them at all!
My advice is remove your facebook account and see what happens. The try adding it again. If the problems persist then keep it removed. Life will be easier without your phone and facebook contacts being merged and updated all the time... trust me!
Phil
Thanks for your replies.
Regarding the backing up of contacts, does anyone recommend a GOOD FREE app for backing them up? I simply do not wish to use Google to back up my contacts. They are personal, and I would prefer to keep them on the phone. Google contacts is pointless to me.
If you would like Google contacts I have no say but I would rather not have my contacts spread out all over the place, with different versions etc...
It's going to take me forever to edit everyones phone number, and each time I flash a ROM I'll need to do it again..
Worst still, since flashing PaYs ROM the Google sync actually worked for the very first time since receiving the phone - So, now Google contacts has all of my contacts but the phone numbers have dashes is ( - ) which is wrong. Like the person above me, us in the UK have issues when dialing strange numbers!
Google contacts is fine, means you never have to worry about them being backed up as it's automatic...otherwise you've gotta sync them with yur email client on your PC which is hassle...I was a stickler for backing up to Outlook but now use Google...
The dashes come up after restoring contacts from the SD card...don't know why it does it but it can't be removed (another reason not to back up to sd card)
while in the htc people app, just press menu button then you can export your contacts to your sd card, which you can then later on import again.
Flaggie said:
while in the htc people app, just press menu button then you can export your contacts to your sd card, which you can then later on import again.
Click to expand...
Click to collapse
Can you please explain the point of this post? Is that a French flag?
dieselboy said:
Regarding the backing up of contacts, does anyone recommend a GOOD FREE app for backing them up? I simply do not wish to use Google to back up my contacts. They are personal, and I would prefer to keep them on the phone. Google contacts is pointless to me.
If you would like Google contacts I have no say but I would rather not have my contacts spread out all over the place, with different versions etc...
Click to expand...
Click to collapse
You asked for a way to back up your contacts without syncing them with google contacts, I provided you with a way to save them without having to use any app.
(it's the dutch flag, just made the World cup soccer finale)
Flaggie said:
You asked for a way to back up your contacts without syncing them with google contacts, I provided you with a way to save them without having to use any app.
(it's the dutch flag, just made the World cup soccer finale)
Click to expand...
Click to collapse
Fair play, but it is this way of backing up contacts that is giving us the problems as per post #1 and this discussion
I have done a few factory resets since then, and yesterday loaded a new rom. I loaded my contacts that I had backed up to SD card.
For some strange reason ALL of my contacts have hiphens ( - ) in their phone numbers. I think this is causing some texts to not be delivered.
Click to expand...
Click to collapse
Congrats on the world cup. I have stopped paying attention since we lost.
sorry my bad, i'll let you guys get back at it
Try contact2sim
Limitation of course is the small sim memory for numbers only.
Astro file manager has some backup capabilities. HTC sync....
Sent from my HTC Desire using XDA App

Disappearing contact!?

Ok, so i was out at the pubs a couple of weeks back... accessed the messaging app and noticed one particular thread wasn't showing my contact's name anymore but just the number. Went into people and this contact just wasn't there anymore. I obviously noticed who the person was since i could read the thread so i just re-added the person. Since I was out and all I figured I must have somehow hit some sort of key combination and deleted the contact so I just forgot about it all.
Yesterday, I was texting this same person again when I got another text... opened the thread again and the number starts showing up again! Back into people, and you guessed it... the contact just isn't there!?
Errr, anyone noticed anything similair
If it hadn't been calling/texting this person I wouldn't have noticed its been deleted.
Yep! I'm having exactly the same problem and always the same contact!
It now seems to have cured itself after I re-added the contact through google mail on my pc and let it sync accross. Very weird... and annoying!
philje123 said:
Yep! I'm having exactly the same problem and always the same contact!
It now seems to have cured itself after I re-added the contact through google mail on my pc and let it sync accross. Very weird... and annoying!
Click to expand...
Click to collapse
So it's not me just imagining stuff! How could it possibly just bloody delete a contact on its own!? I'm starting to think it might have deleted other contacts as well but I didn't notice because I haven't tried calling them/texting them recently!
This is very very irritating...
Well I had a similar problem with a contact disapering and found the problem.
It was linking the contact with another contact, his number was in the other contacts details but his name was not apearing, I only found out as I added it again and it disaperead straight away but when i rang the number manually it showed the other name it was linked with.
As soon as I cleared the link the contact went back in line with the others. Cant be sure thats your problem but I would guess its fairly lightly to be.
Kev
Tinyk said:
Well I had a similar problem with a contact disapering and found the problem.
It was linking the contact with another contact, his number was in the other contacts details but his name was not apearing, I only found out as I added it again and it disaperead straight away but when i rang the number manually it showed the other name it was linked with.
As soon as I cleared the link the contact went back in line with the others. Cant be sure thats your problem but I would guess its fairly lightly to be.
Kev
Click to expand...
Click to collapse
Hmm, well the contact isn't linked with any other as it doesn't show when you go to 'Link'. Also, in the messaging app, if the number does exist with another name I would expect it to show the other contact's name not just the number.
It's still fine today after re-adding it yesterday but same happened last time, it only deleted itself after about 3 weeks!

[Q] Keeps asking to link contact info

Hey,..
You know the icon you get in your notification bar when the phone found a link between facebook contacts and phone contacts and whatsapp contacts ect.,
Then you click link it or dismiss.
I like this and works well.
but the last couple of day its been failing and annoying me.
there are 4 contacts its keep asking me to link.
over and over again.
doesnt matter if i link or dismiss.
i went tot the user in my phone list and linked them, seems to be good.
and then some time later it asks me again..
everytime the same 4.
Anyone else have this or know what this might be?
Its really really really annoying!
Thanx m8's!
On my phone I notice it appears briefly then goes away again a second later, like it's loading the info. It's never really bothered me though.
Have you tried deleting the 4 contacts and then adding them again?
I had the same problem for weeks...I had o2 listed in my contacts with various numbers (customer services, top up, overseas cs etc etc)
bugged me so much as no matter what i did, dismiss or request link it would keep coming back listing the same contact multiple times...ended up deleting the contact and not replacing ...didnt happen again ..
same here... whatsapp repetatively notifies me of contact links although they are already linked and there - drives me nuts. what should I delete? the contact on the phone or the contact on whatsapp ??!?
supapawa said:
same here... whatsapp repetatively notifies me of contact links although they are already linked and there - drives me nuts. what should I delete? the contact on the phone or the contact on whatsapp ??!?
Click to expand...
Click to collapse
Exact same issue for me. Have not found a permanent fix yet...
Sent from my Desire HD using XDA App

Problems with facebook and gmail

Hello, good afternoon. I come to present you two problems that I have, or rather good one is a doubt.
The 1 st is that I have all my contacts linked to facebook on your phone, and would like to know the way to save or synchronize in gmail and I leave everything I have now connected, with its picture of facebook your email and others when making a wipe or restore the rom.
The 2 nd and this is the little problem is that sometimes when I get a text message appears to me that I have a new text message even after have read and erased and this does not go away unless you delete all sms from this contact.
I would appreciate to give me a solution. Greetings
Nobody know anything of this?
donc3 said:
Hello, good afternoon. I come to present you two problems that I have, or rather good one is a doubt.
The 1 st is that I have all my contacts linked to facebook on your phone, and would like to know the way to save or synchronize in gmail and I leave everything I have now connected, with its picture of facebook your email and others when making a wipe or restore the rom.
The 2 nd and this is the little problem is that sometimes when I get a text message appears to me that I have a new text message even after have read and erased and this does not go away unless you delete all sms from this contact.
I would appreciate to give me a solution. Greetings
Click to expand...
Click to collapse
Hi,
I don't know about the first one ( I'm searching ) but the second is a known bug, unfortunately. It is resolved in custom ROMs like Android Revolution HD ( tested ) and all others ( I guess..never tried the other roms ).

Categories

Resources