Related
NOTE:
Information in this threat may no longer be as crucial as it was back in Oct 8, when phone was still unavailable for non-business customers. Since Tilt2 was released today, Oct 18, officially, make sure you explore all your options.
Price (WITH A NEW 2 year contract): $299 (NO REBATES), FREE NEXT DAY shipping with FedEx. NO CHANGES TO THE PLAN. AT all. Whatever plan u got - they don't touch it. (I get to keep my $19/mo unlimited data)
So, call this number: 866 499 8008 (corporate)
Tell them that you're not a business customer, but you _SHOULD_ be eligible for the Tilt 2.
They will ask for your number, SSN, etc, and will tell you that you're eligible and they have the phone (if it's not out of stock by that time... mine wasn't).
Say "YA BABY WOOO", then tell them that your wife/friend/cat got this phone thru this line for $299 shipped, NOT the $389 they may offer you. 5-10 minutes of persuasion and you'll get it. NO REBATES by the way.
Give em ur address, card number, boom - get ur phone next day.
Have fun. I'm getting mine saturday morning.
:dancing banana:
P.S: YES i know I posted this deep in another thread as well, but it will be buried in 10-15 minutes.. so to help people out (like me), here it is.
REBATE FORM (thanks to gmischenko): In addition, it seems you can get a $50 Mail-in-Rebate with Tilt2. You may not be eligible, but you should definitely try and send the form in.
Here is the Rebate Form
Oct 18 UPDATE: $199 Tilt2?
JML5150 is reporting that you can get a Tilt 2 for $199 with a new service plan HERE.
HTC Tilt 2 for $279
I was able to get offered the phone for $279 with shipping AND a one-time service credit of $30 or 3 months of a $15 service credit. The $50 mail-in rebate would still be available as well, bringing the total price down to as low as $184 ($279 - $45 - $50). This was calling 866-499-8008 and asking to speak with someone in Customer Retention.
To get this price, I was transferred to Customer Retention (or whatever it is AT&T calls it these days) and explained my situation. I explained that if AT&T could not offer a more competitive price/contract that I would cancel my service as soon as my contract is up (I am a current Premier customer, eligible for upgrade 10/15/2009 and contract ending 12/1/2009).
I declined. The reason: this still required a 2-year contract. Verizon is offering the same phone on a 2-year contract for $149.99 and on a 1-year contract for $179.99. Where I live, the Verizon & AT&T coverage is pretty much the same, as are the service plans/prices and my corporate discount. Therefore, the only distinguishing things are the length of contract and up-front cost for the phone, given the contract length. Verizon wins in both of these categories (not to mention the all black Verizon TP2 looking nicer IMO).
I switched from Verizon to AT&T last year when I got the HTC Fuze for free on a 1-year contract (this was the Black Monday sale on the Premier site the Monday after Thanksgiving). Long story short: I saw this sale about 5 days after I purchased my Fuze at 2-year contract price (1-year commitment because of my Premier discount) and it was a big hassle, but I finally got the first phone returned and my contract changed to 1-year (as was offered on the Premier site). I was excited to switch to AT&T because of the 1-year commitment with 2-year contract pricing, as well as the competitive pricing of AT&T phones vs. the other carriers.
Now I'm up for renewal and this is no longer the case. Everyone I spoke to at AT&T said that 1-year contracts are no longer offered by AT&T direct. AT&T National Business Orders (800-331-0500), AT&T stores, and independent sellers may offer 1-year contracts, but AT&T direct does not. Also, the AT&T price for the phone is more than twice the price that Verizon charges and AT&T can't even compete with Verizon's 1-year contract pricing. After explaining all this to the retention rep she offered me the phone at $279 with 2-year contract and 3 months of $15 service credit).
FYI: Speaking with Paul over at National Business Orders (800-331-0500) he gave me the following prices:
2-year contract: $349.99
1-year contract: $424.99
No contract: $499.99
SO, my plan is to wait a little bit. If the phone price drops to between $150 and $200 soon (or to $0 the Monday after Thanksgiving ) I will consider re-upping with AT&T (after speaking with Customer Retention again). I just can't justify spending AT&T's asking price right now, given that it is so much higher than their competitors and they do not want to offer a more reasonable 1-year contract price.
Excellent advice, gmischenko, once again proves that prices these days are something you wanna fight/threaten/yell about...
Good deal you got there, and definitely everyone should try that Pure/Tilt 2 rebate form to see if you can get $50 MIR.
Got mine ordered. I had to call the business number. She confided that people would call in and then the device would appear on the website for sale. She checked the website for me and the tilt 2 came up. When i looked again it was there for $349. Cant wait. Thanx for the tips. Where can I find the rebate form?
lowreeds said:
Got mine ordered. I had to call the business number. She confided that people would call in and then the device would appear on the website for sale. She checked the website for me and the tilt 2 came up. When i looked again it was there for $349. Cant wait. Thanx for the tips. Where can I find the rebate form?
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Someone with a Pure gotta put one up here for Tilts..
FYI guys, there is at least one person confirming that his data plan was automatically upgraded when he put his SIM into a Pure:
http://www.howardforums.com/showthread.php?p=13090202#post13090202
Says it took about 48 hours to register his phone in the system after he put his SIM in and then he got a text saying his plan had been upgraded.
i'm trying to get that deal gmischenko got or that get it for $199 where one member here said they got it for because he mentioned that Verizon were selling it for that price. tried at least 10 reps and the lowest i've gotten was 388. now they are closed so i guess i gotta wait until tomorrow mourning.
imabored said:
i'm trying to get that deal gmischenko got or that get it for $199 where one member here said they got it for because he mentioned that Verizon were selling it for that price. tried at least 10 reps and the lowest i've gotten was 388. now they are closed so i guess i gotta wait until tomorrow mourning.
Click to expand...
Click to collapse
commas are your friend =)
If you're getting $388 without contract, that's pretty good imo.
If you're getting $388 with 2 yr contract, that's way too high.
Mention verizon deals, ask to speak with supervisor.. be polite.. i dunno =)
DarkDvr said:
commas are your friend =)
If you're getting $388 without contract, that's pretty good imo.
If you're getting $388 with 2 yr contract, that's way too high.
Mention verizon deals, ask to speak with supervisor.. be polite.. i dunno =)
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well i didn't really needed commas as i just put a period at the end of my sentences
anyways. i'll have to try again tomorrow as they are closed. well, the premier and corporate lines are closed right now.
imabored said:
well i didn't really needed commas as i just put a period at the end of my sentences
anyways. i'll have to try again tomorrow as they are closed. well, the premier and corporate lines are closed right now.
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Yep, I'm sure u can get it tomorrow.. although u'll probably only get it on Monday.. Well, beats waiting for stores (14-16th) and probably their pricing too.
or call sprint and get for 199. .or go to wmdeals.com 49 bucks
but nice find..
there's a post in the Cdma section titled 199 tomorrow..
tlordon said:
or call sprint and get for 199. .or go to wmdeals.com 49 bucks
but nice find..
there's a post in the Cdma section titled 199 tomorrow..
Click to expand...
Click to collapse
... obviously.
Not all of us hate AT&T and want to switch from it.. I found a great option of getting it at a relatively low price, and I posted it for people who can use this.
lowreeds said:
Where can I find the rebate form?
Click to expand...
Click to collapse
Does this link work for you?
I just ordered on the premier line number (called it in)
$349.00 is what I was given for pricing on the phone. She didn't know if I'd get another $50.00 rebate on that or not .. I decided I didn't care.
She did NOT ask anything about my data plan, or adding data to my plan. I ordered on my wife's number that does not have data on it.
Next day shipping was $14.00, but I'm expecting it next day anyway since I'm one day shipping from Memphis. I didn't want to chance it, and I figure next day delivery is more likely to deliver on a Saturday.
Yeah guys, I think the reason they are not asking anybody about their data plan is because the system is changing it automatically after it detects your IMEI.
Post back after you get your phones and let us know if your data plan changed (after the Online Account Manager detects your new phone).
In that other threaqd, the guy said it took about 48 hours of his SIM being in the new phne for the system to detect his Pure. he then received a text message saying his data plan had been upgraded.
He was not under contract, and bought the Pure at the no commit price (full retail).
Called the Premier number twice again. I had called yesterday and said what OP did, and was told they were backordered.
The first time, I was told I couldn't order it on the phone due to pricing inconsistencies. The second time, I was told it wasn't available until the 18th.
I suppose I'll just wait for the consumer launch?
RacerX10 said:
I just ordered on the premier line number (called it in)
$349.00 is what I was given for pricing on the phone. She didn't know if I'd get another $50.00 rebate on that or not .. I decided I didn't care.
She did NOT ask anything about my data plan, or adding data to my plan. I ordered on my wife's number that does not have data on it.
Next day shipping was $14.00, but I'm expecting it next day anyway since I'm one day shipping from Memphis. I didn't want to chance it, and I figure next day delivery is more likely to deliver on a Saturday.
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same here, ordered late yesterday afternoon through premier. $349 + $14 for next day.
finally
just called again and was told that they are not allowed to sell it until the 18th because of the price inconsistency. she said that on the 18th, everyone body will be able to get the phone for the price that premier customers are getting it for. i'll try again in a few minutes.
UPDATE: so after calling a hundred times, i got tired of getting the 388 price and all that crap. so i said ''F it'' and called retention and told them i wanted to cancel all 5 of my lines because they are selling it for almost double the price of verizon. the guy went to go check something and came back and said that he could do it for 259.00 with the upgrade fee waived, free overnight shipping(i tried to use a rebate card i got from att but he said that it all has to be on ONE card, so he waived the 15.00 overnight shipping) also got a early upgrade so i just used it on a line that wasn't due for an upgrade until 2010.
Also, i asked for a tracking number but he said that the system wasn't showing a tracking number, but he gave me a conformation number and told me to call one of the ATT lines or something along those lines and give this to them and they should be able to tell me where my package is and so forth. my question is does anyone know how this work? which ATT line do i call? preimer or business? thanks
SaltyDawg said:
Yeah guys, I think the reason they are not asking anybody about their data plan is because the system is changing it automatically after it detects your IMEI.
Post back after you get your phones and let us know if your data plan changed (after the Online Account Manager detects your new phone).
In that other threaqd, the guy said it took about 48 hours of his SIM being in the new phne for the system to detect his Pure. he then received a text message saying his data plan had been upgraded.
He was not under contract, and bought the Pure at the no commit price (full retail).
Click to expand...
Click to collapse
My rep specifically said that they will NOT change the plan, as this is an "Equipment Upgrade Only".
Besides, I will try to use my old Simcard, as I always do at an upgade..
I'll post with results once I get it (it's out for delivery, will have in withing a couple of hours).
Kawinma said:
Called the Premier number twice again. I had called yesterday and said what OP did, and was told they were backordered.
The first time, I was told I couldn't order it on the phone due to pricing inconsistencies. The second time, I was told it wasn't available until the 18th.
I suppose I'll just wait for the consumer launch?
Click to expand...
Click to collapse
I'd keep calling, for some reason this phone's launch for AT&T is a total mess, every rep has different information.. Keep calling, talk to their supervisor, put up an order to ship once available.. Maybe it will help.
I don't even know if I'm technically allowed to post this here...
Admins, I'm not specifically trying to sell anything, I just want to clear up some info on EVO preorders, at least from the RadioShack standpoint. If I need to word things differently, let me know, I'll be happy to change the post.
I'm the store manager of RadioShack. Currently, you can preorder the EVO from RadioShack for a $50 down payment. You pay $50 up front, we give you a gift card with the $50 on it you can use towards the price of the phone at time of purchase. If you decide not to go with the phone, the $50 gift card is non-refundable, but you can use it for anything in the store. The company is also throwing in a $20 credit for accessories that you can use at the time of purchase. The full un-subsidized retail price is $499, which you can preorder for as well. RadioShack requires that you be able to activate the phone, which means that you have to be eligible for an upgrade or eligible for a new line in order to preorder. It is not, however, a requirement to activate the phone in order to buy it.
We also have a trade-in program for any of your old phones, we can give you money back that you can use at the time on the price of the EVO. As a base for comparison, a HTC Hero in fair condition will net you about $90 back.
All the RadioShack stores inventory of EVO phones is based upon how many pre-orders we sell leading up to launch day, so if you preorder from us, you are guaranteed to be able to get your phone that specific day. We may be busy and you might have to wait until we can get to you, but we guarantee to have enough phones in stock to cover preorders. We are supposedly going to have several other EVO's shipped as well for those who did not preorder, but those will be sold on a first-come, first-serve basis. Your best bet is to preorder, that's the only way we can guarantee you get a phone.
I have personally had the opportunity to use this phone as part of inter-company training, and let me tell you: every rumor you've ever heard about this phone being fast as all hell is absolutely true. This thing is a beast. I've already pre-ordered mine, and anyone in the area is welcome to stop in the store. We're not allowed to show anyone or demo the real deal before launch date, but we do have a dummy models that I would think that anyone would be happy to show, so you can see how the real phone feels prior to launch.
So that's all I got, I'll post any more info as I get it.
I went to my local RS a week ago and asked if I could pre-order an unsubsidized EVO. I watched the employee call his district manager and ask if this was possible. The answer was a flat out "NO".
I have seen varying reports from different members, both here and at Android Central, who have asked this question at their local RS stores. Some say yes and some say no.
My question is: Why is this a variable phenomenon?? It should be either allowed at all stores or not allowed. Not left to the whim (or ignorance of policy) of the managers.
Please understand, I am not attacking you and I greatly appreciate the info you have posted. It's just starting to drive me nuts!!
EDIT: I am going to stop by the store again on the way home from work and ask if the pre-order policy has changed. I will report back what I am told.
i pre-ordered mine from the manager at a radio shack. i'm not eligible for upgrade and i told him i was planning to pay full price. he checked out my phone number on his system and said i can totally pre-order it and pay full price. also i have the everything plus family 1600 plan, and he told me i would simply need to add the $10 4g data onto the line with the evo but i wouldn't need to change my plan.
Thank you for the information I already preordered my EVO at RS but I didn't know about the trade in part and the sales agent didn't tell me about it either. Might be something to bring up to training, I feel this is something I should of been told about when ordering the phone. My G1 is nearly flawless have had a Full body skin covering it from day one wonder how much I'll get. Oh I also have a Dash can i turn in both phones?
yes, there is no limit to how many phones you can turn in. We also take mp3 players, gps units, and other small electronics.
CLARIFICATION: you can not preorder the EVO at RS without being qualified with Sprint. This means you must either be eligible for an upgrade, or be eligible for a new line of service. As far as I am aware, you do not actually have to activate the phone in order to purchase it. For example:
Say you do not have or want sprint service, or you are up for an upgrade but do not wish to renew your contract. RS associates will run your credit for a new line of service, or check upgrade eligibility. We do a preorder, you pay the $50 down for a gift card. When the phone comes in on the 4th, you can choose to just buy it outright, the price is $499, and you can use that $50 gift card towards the price of it.
Hope that helps.
Sweet! thanks for the info.
Btw, what's the difference between pre-ordering through sprint and pre-ordering through radio shack? Any reason i should go with one or the other? I have a radio shack to my left and a sprint store to my right... at this very moment.
And are you guys taking in iPhones?
I believe at the sprint store you actually have to pay 299 and mail in the 100 dollar rebate where RS instantly reduces the phone to 199 and they give you a 20 credit towards accessories.
0okami said:
Btw, what's the difference between pre-ordering through sprint and pre-ordering through radio shack?
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Click to collapse
The Sprint stores here are not taking pre-orders, AT ALL. Some will open an hour early and some won't.
I stopped by the Radio Shack store and asked the one employee there if I could pre-order without an upgrade or a new line of service and he said he wasn't sure but could see no reason why I shouldn't be able to. I decided to do it but when he looked for a gift card he realized that they were out. He made a phone call to what sounded like his manager and was on the phone with him for quite a while. After he hung up he said that there were NO gift cards anywhere in the district (due to the EVO pre-orders) and that there was no indication that there would be any more before the 4th! He offered to take my name and number to let me know if any more came in. He also told me the same thing that the employee from my previous attempt: call the store on the morning of the 4th and they would set one aside for me.
So, there it is. On the 4th I will be in line at the Sprint store. If it looks like it's out of control (which seems VERY possible) I will be calling Radio Shack and hoping they have some left.
The sprint store's price is $299, and then you get a $100 mail in rebate. At radioshack, the price out the door is $199. Also, at RS you get a $20 credit towards accessories.
And if a store says they have no gift cards, well, my store is in Bellmead, TX, (the north side of waco) and I have plenty of them.
nuformzdesign said:
The sprint store's price is $299, and then you get a $100 mail in rebate. At radioshack, the price out the door is $199. Also, at RS you get a $20 credit towards accessories.
And if a store says they have no gift cards, well, my store is in Bellmead, TX, (the north side of waco) and I have plenty of them.
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Click to collapse
LOL, it's only 100 miles plus change!
My mom used to live in Waco but moved back down to Temple. If she was still up there I would go "visit" her on the 4th.
Any chance that I can slide some money under the table and pick up my Evo earlier? How much earlier do you guys get the pre-orders? Will it be a week before launch?
Maybe I'll come with a Box O Joe and some donuts on me..
grr i applied for radioshack and got an interview but never a call back!!!!!
gqstatus0685 said:
Any chance that I can slide some money under the table and pick up my Evo earlier? How much earlier do you guys get the pre-orders? Will it be a week before launch?
Maybe I'll come with a Box O Joe and some donuts on me..
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Click to collapse
I wish. We probably wont get them till the day before though. And will be unable to ring them out until the 4th anyway.
nuformzdesign said:
yes, there is no limit to how many phones you can turn in. We also take mp3 players, gps units, and other small electronics.
CLARIFICATION: you can not preorder the EVO at RS without being qualified with Sprint. This means you must either be eligible for an upgrade, or be eligible for a new line of service. As far as I am aware, you do not actually have to activate the phone in order to purchase it. For example:
Say you do not have or want sprint service, or you are up for an upgrade but do not wish to renew your contract. RS associates will run your credit for a new line of service, or check upgrade eligibility. We do a preorder, you pay the $50 down for a gift card. When the phone comes in on the 4th, you can choose to just buy it outright, the price is $499, and you can use that $50 gift card towards the price of it.
Hope that helps.
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Click to collapse
You can pre-order one without being qualified IF you're buying it for full retail price.
I went to Radio Shack yesterday and surprise I was the very first one to pre-order phone at this particular radio shack.
The OP specifications were exactly correct. They gave me a $50.00 gift card. They ran a credit for me, I was eligible for five lines. I am a new Sprint customer.
Heck, I could've taken a phone for free, test it, and when the EVO arrives in two weeks, exchange it (of course buying EVO) since Sprint offers 30 day guarantee to test it.
VGPOP said:
I went to Radio Shack yesterday and surprise I was the very first one to pre-order phone at this particular radio shack.
The OP specifications were exactly correct. They gave me a $50.00 gift card. They ran a credit for me, I was eligible for five lines. I am a new Sprint customer.
Heck, I could've taken a phone for free, test it, and when the EVO arrives in two weeks, exchange it (of course buying EVO) since Sprint offers 30 day guarantee to test it.
Click to expand...
Click to collapse
I've seen the "loan phone" option reported in several Radio Shack posts now.
I just went to RS and I too paid $50 for pre order and got $50 giftcard but that RS employee did not run the credit check at all!
I am coming from ATT/iPhone. Not sure what's going on! Anyway, he asked me when I can come to pick it up and I said on 4th!
May be he will run the credit check on 4th?! But what if I am not eligible for any line with Sprint!?
v2tech said:
I just went to RS and I too paid $50 for pre order and got $50 giftcard but that RS employee did not run the credit check at all!
I am coming from ATT/iPhone. Not sure what's going on! Anyway, he asked me when I can come to pick it up and I said on 4th!
May be he will run the credit check on 4th?! But what if I am not eligible for any line with Sprint!?
Click to expand...
Click to collapse
I would go back in and have them do the credit check before the 4th so you know exactly what you need.
So, I read on another forum that Best Buy is giving out free bluetooth headsets with each EVO purchse (pre-order). Any plans by Radio Shack to up the ante?
doubt it!!
chazglenn3 said:
So, I read on another forum that Best Buy is giving out free bluetooth headsets with each EVO purchse (pre-order). Any plans by Radio Shack to up the ante?
Click to expand...
Click to collapse
However, what kind of bluetooth are they giving is the question??
I am currently not eligible for an upgrade, but another person in my plan is eligible, so can I take the person in my family plan's upgrade and transfer it to mine? I remember my brother doing this for his iphone 4s :crying: ......
Also I want to order the LG Optimus G through amazon wireless, if that matters.
samsungepicgeek said:
I am currently not eligible for an upgrade, but another person in my plan is eligible, so can I take the person in my family plan's upgrade and transfer it to mine? I remember my brother doing this for his iphone 4s :crying: ......
Also I want to order the LG Optimus G through amazon wireless, if that matters.
Click to expand...
Click to collapse
Yes you can.
(How?)
samsungepicgeek said:
(How?)
Click to expand...
Click to collapse
Not sure with amazon. You might have to order the phone then switch the numbers when you have he phone in hand. I have done this numerous times at best buy. But talk to sprint and amazon to be sure.
Let me help you out since I just did this yesterday.
Go to store and upgrade users phone.
Go home
Call Sprint if thats your carrier, and tell them you want to do an ESN switch between the two lines.
Just have both dec esn's written down in advance.
Call on a phone that is NOT being switched
They will walk through the process with you. 6 minutes later
PROFIT
IF you get the phone from Amazon, then be careful. I have heard if you switch the device to a different line they will charge you for it. Just what I have heard.
Just google'd it and got this from Amazon's website.
"I need a new phone, but my line isn't eligible for an upgrade. Another line in my family account is eligible. Can I get a new phone for my line by using the upgrade of the other line in my family account?
While carriers may offer the option to swap upgrades between different lines on the same family account, this option isn't available through AmazonWireless. Phones purchased from AmazonWireless must remain on the line upgraded for 181 days. If you move the device to an alternate line within the first 181 days, you'd be subject to additional charges by AmazonWireless of up to $250 (per phone), plus applicable taxes."
_Epic said:
IF you get the phone from Amazon, then be careful. I have heard if you switch the device to a different line they will charge you for it. Just what I have heard.
Just google'd it and got this from Amazon's website.
"I need a new phone, but my line isn't eligible for an upgrade. Another line in my family account is eligible. Can I get a new phone for my line by using the upgrade of the other line in my family account?
While carriers may offer the option to swap upgrades between different lines on the same family account, this option isn't available through AmazonWireless. Phones purchased from AmazonWireless must remain on the line upgraded for 181 days. If you move the device to an alternate line within the first 181 days, you'd be subject to additional charges by AmazonWireless of up to $250 (per phone), plus applicable taxes."
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I figured something like that because I believe wirefly does this too. Now the OP knows
I'm still confused on what to do ? I really don't want to pay $200 on a phone!
Sent from my SPH-D700 using xda app-developers app
samsungepicgeek said:
I'm still confused on what to do ? I really don't want to pay $200 on a phone!
Sent from my SPH-D700 using xda app-developers app
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Don't use Amazon or Wirefly if you don't wanna get charged a ridiculous amount.
Sent from my LG-LS970 using xda premium
_Epic said:
Don't use Amazon or Wirefly if you don't wanna get charged a ridiculous amount.
Sent from my LG-LS970 using xda premium
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If that's the case, then is there anyway I can do what i originally wanted to do but with Best Buy( and then by showing them the amazon price to price match)???
samsungepicgeek said:
If that's the case, then is there anyway I can do what i originally wanted to do but with Best Buy( and then by showing them the amazon price to price match)???
Click to expand...
Click to collapse
I've seen people do that. Good way to get around the system. Give it a try.
Its hard to argue with that quote from Amazon's website. However, I had also wanted to do something similar by using the upgrade of a family member then activate the phone on my account. When I spoke with the Amazon Wireless rep (who seemed extremely knowledgeable), he stated without hesitation that if that was done on a Verizon or ATT account, I would in fact incur significant extra charges for the phone once the switch was made. He stated that for Sprint, however, because Amazon is paid its cut immediately by Sprint when the phone is sold and the contract renewed (and not several months down the road like on ATT and Verizon), it was no problem to use the upgrade of a family member and then activate on a different line (and not incur and additional charges). I ultimately did not end up going that route but if you really want to do it, I would just call up Amazon and ask.
---------- Post added at 09:48 PM ---------- Previous post was at 09:36 PM ----------
samsungepicgeek said:
If that's the case, then is there anyway I can do what i originally wanted to do but with Best Buy( and then by showing them the amazon price to price match)???
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Click to collapse
I looked into doing this with Best Buy about a year ago and they told me the phone would have to remain activated on the upgraded line for 24 hours and then the swap could be made. Their policy may have changed since then though so you will definitely want to ask them first before proceeding.
As far as price matching goes, I got Best Buy to price match Amazon at $99. I simply told them Amazon's price, they looked up the price on Amazon's website, asked the supervisor for permission, and price matched it. I think part of my success was that the browser they used to look up the price (which is running on the same machine as the register) is basically a text only browser (very limited capabilities) so when they pulled up the webpage, it failed to display the Amazon "out of stock" graphic/notice. If they had seen that the phone was out of stock at Amazon, I'm pretty sure they would not have price matched. I say if the first Best Buy you visit declines to price match, go to a different one until you find one that will be more accommodating to you.
Try seeing if Sprint will match amazons price a friend got a gs3's price matched from Sam's club
Sent from my PC36100 using xda app-developers app
sharkboy0901 said:
Try seeing if Sprint will match amazons price a friend got a gs3's price matched from Sam's club
Sent from my PC36100 using xda app-developers app
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This is really hit and miss, depending on the store's current numbers, goals, management, etc. I've known corporate stores and indirect stores to honor competitor pricing; however, I've also known some of each to laugh at the thought. Check with your local store if that is the route you want to take.
Let me go ahead and bust the myth about best buy and any other store that claims you have to keep it on the line for so many hours or days. This is false information and will not screw up your account, charge you extra, or anything else. Depending on the dealer and their contract with Sprint, they are given a list of sales either weekly or monthly. When you purchase a device at a discounted price by starting or renewing a two year contract, that dealer gets paid for the price of the phone (of course, they have to purchase it from their dealer like Brightpoint first, but it is almost always volume pricing and not retail price) plus they get paid for the contract, PLUS they receive monthly residuals from Sprint as long as that contract is still in effect. So in essence, part of that $69.99 per month you're paying goes back to the dealer where you bought it. Sprint will send a list of activations to the dealer for the devices that are no longer on the lines of which they were sold. This is why dealers want you to keep them on your line for x amount of time (a full day, a full week, a month, etc) so they can get paid for the contract without having to research where the device went after it was sold and submit an appeal.
There is no penalty for using an upgrade on a different line on the account. More often than not, you will need the account holder with you, unless you do it online and have the security information. You WILL want to write down the previous ESN/MEID, as the device will HAVE to be placed on the account on the line that was eligible to upgrade in order to get the discounted price. Once the transaction is finished, the device can be removed and the old device can be reactivated by doing an ESN swap. Best Buy CAN do this, but sometimes they just won't. Nevertheless, go to a Sprint store, call Customer Care, or use Sprint.com to do the service swap to put the old equipment back on. Once it is back on, the new device will be free to activate on any line using the same method, the service swap. If the device was activated on the old line already, it will need to be reprogrammed which is very simple to do and the rep/webpage will tell you how to do it. Done, and done. Enjoy your new device.
Go with Amazonwireless or Newegg
I did it with a Motorola Photon this January. I did the following:
1) Ordered phone on Amazon
2) To activate, don't do it on Amazon's site. Go to Sprint.com
3) Go through the options to activate on there.
Never once got charged extra for it.
I just did the same thing to get the Optimus G. Wife's line was eligible....ordered phone (this time from Newegg....Amazon severely backordered). Just activated it on Sprint.com tonight
Boy do I have to say that this is one GORGEOUS device!
I thought I would add my recent experience from 11/24.
Background:
My brother is notorious at losing his phones (or jumping in pools with one), so I was nice enough to give him my upgrade last year. He went to a sprint store and they were able to accomplish the upgrade of his phone without my line incurring the premium data charge.
Recent:
My Optimus S was getting old, and with the release of the Optimus G, I really wanted it. I was waffling on doing this exact same thing and was worried about getting the premium data charge on both my wife's line AND mine, even though we were using her upgrade for my phone.
To ensure I didn't have any problems, I got online and started a chat session with a sprint rep from India or something and asked him my slew of questions, effectively having him say, directly in the chat window, that we would only be charged the premium data charge on one line, not on both. I never mentioned anything about Best Buy, only about the process and premium data on both lines. So I copied the chat and emailed it to myself, and then got a nicely formatted email from the chat system detailing everything that was said.
I must say, that was key. I went in person to Best Buy and had them do the entire process: they enabled the new phone on my wife's account, switched the new phone to my account, then switched my wife's old phone back to my account.
A few days later, I checked my Sprint bill online, and what do you know? $10 premium data on both accounts. I called in and the woman I spoke with said "No, that's not allowed. You can't do that and there's no way I can give you a credit back." That's when I flashed the emailed chat I received stating that I wouldn't be charged on both accounts.
In the end, they had to go through some back-end management interface, taking 24 hrs to do the process somewhere, and finally was able to remove the upgrade fee from the account.
So, that's what I had to go through with this. My brother went directly to the Sprint store last year and had no problem doing this. I got confirmation via chat first and then had to call in to have them fix the problem.
If you'll notice, this is my first post. I just registered to be able to help you out a bit. Hopefully it'll save you some headaches and a bunch of $$.
Good luck!
I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?
Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk
I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...
i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.
I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.
I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.
I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.
Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!
Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.
See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?
wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Samsung promotion had nothing to do with Bestbuy preorder.
Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED
A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
Sent from my SM-N910P using Tapatalk
Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Sent from my SPH-L900 using XDA Free mobile app
That's my thought. That's why I picked it up at the sprint store.
urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.
Just received this. The must really appreciate us here as they will give us our money back and even collect the device.
We would like to offer our deepest apologies for the trouble you had to experience with the Note7. As you are aware, we have advised all existing Note7 customers to stop using your device, back up your data, and switch it off.
Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it.
We will arrange for a courier to pick up the device from you between the time of 1pm - 6pm on Wednesday 19th October. For your safety please ensure that the device is powered down and is in its original packaging if possible. If you are not available or this time is not convenient to you, please contact 01628 402031 as soon as possible to arrange collection for the following evening.
We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to contact us at any time.
Just got the same email and this paragraph makes me angry.........
"Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it"
There is no "token of appreciation" here at all samsung!!! You are offering me nothing at all and that's just not on I'm afraid.
O2 are the same but worse, they have collected my not told me to contact them at least 24 hours after the call to talk an upgrade or cancellation I contacted them today nearly 48 hours after that call and basically got told they would refuse to do anything for 3-5 days until they actually had received and checked the device. they also offered no help with lost money for things like screen protectors and other accessories so needless to say I will never be using them again. they didn't even offer a token gesture discount on an alternative device.
so I've said they can go fornicate a rusty pole and and took up the 20% monthly discount my works offers on EE to get the Pixel XL.
Similarly composed letter in Estonia too.
Returned everything and disappointed. Will think not twice, but five times before buying Samsung products in future.
Makes me wonder what are they smoking to believe that europeans are happy to be treated worse than rest of the world.
I was just pushed a message which directed me to call Samsung on the 0330 number. Called them. Lines are closed even though it says open to 6pm saturday. Used the number ending in 1000, guy on the end said to power down phone and I will get a call back from them. I asked if they had thought this through. How do i get a call back without a phone to use. I need the money to buy a phone but cant get the refund until a long time after I have sent this one back.
This is going from bad to worse isn't it.
I was disappointed with Samsung about the faulty Note 7s, but I was not angry with them since they made some design or manufacturing mistakes which to an extent you could argue were out of their control. Or at the very least, which were not forseen.
But as they continue to mismanage this situation in this cack-handed way, I am most certainly starting to get angry. As stated in the thread earlier, people need time to plan for swapping their phones out. These are not toys, for which there is mild or no inconvenience if you are without it for a few days. These are serious pieces of equipment people rely upon in their daily lives.
I won't be returning mine any time soon.
I'm angry that they offered the s7e at full price. Not even a discount for our troubles. To add insult you can get the s7e cheaper elsewhere too
Most odd. In this European country the Note 7 cost 880.00€. The S7 edge cost 100.00€ LESS so hardly a fair exchange! Obvious thing to do is accept the cash back offer. Like you guys and gals I am also out of pocket big time on original Samsung accessories. Samsung in Europe have not made this an acceptable return have they. End of the day we, the consumer, have lost out on this as well as Samsung Korea.
One thing for sure, don't let the politics of the situation get in the way. Return your Note 7. Left a bitter taste in my mouth.
Ryland
its all in stages, just wait.
it was recall with refund or exchange only.
then exchange + $50 voucher
then exchange + 250 visa credit card,
and now exchange + $350 visa card, getting really hard to say no...
Mentioned the same in the other thread about UK recall.
I've tweeted them asking why it's different to the US recall.
I would be very interested to know how any complaints from guys here develop. People need to phone them and complain, get angry, threaten them by informing them you will go to every tech website and report this pathetic customer service attitude to them.
I am sick of Samsung treating the UK and Europe like we are not as important as the rest of the world. We pay more for the phone, we get less special offers, we haven't got Samsung Pay here yet, we didn't get the Note 5 and now we don't get any compensation. Just a lame email that makes it seems they are doing us a huge favour by giving us a refund! The least they could do is give us a hefty discount on the S7 Edge.
It makes me sick in the stomach.
.
so annoying .. carphone whorehouse want me to take my N7 back and have the £99 deposit back.
as far as there concerned the extra I've already been charged on my tariff doe not come into it.
so they want me to downgrade to a S7.. i had a N5 before all this which i now wish i had kept !
if i had wanted a S7 i would of bought one !!
so now its all lose lose ..
See how easy it is to complain about compensation
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/showthread.php?t=3481067
Thanks in advance.
.
apprentice said:
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/note...plain-t3481067
Thanks in advance.
.
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link cut short and not working
yep how this recall has been handled in the UK is a massive joke, I've already told O2 where they can go since they refuse to release my account or let me upgrade for best part of a week, basically wanting to leave me without a phone. I realise the problem has likely happened the same with all suppliers in the UK, but I'm pissed off so I'm leaving them and going else where.
for those at carphone warehouse it should be possible to get a full refund and your contract dropped to a monthly sim only contract, they can't force you to take a alternative, it is the same reason O2 had to give the option of a full refund and potential cancellation because the phone has to be returned meaning you are not getting any goods so need a full refund for those goods, the problem with the likes of carphone warehouse is the contracts include the device charge in the service charge so you lose your monthly payments that should go towards the phone, I was slightly better off on O2 as the phones are a separate credit agreement so O2 is forced to cancel it and refund me all payments I've made on it, the problem being they are going to drag it out that long I will have made another payment they will have to refund me instead of just clearing the phone off now as it has been picked up by the courier for return.
magyosha said:
link cut short and not working
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Sorry. . now fixed
http://forum.xda-developers.com/showthread.php?t=3481067
Sent from my SM-N930F using Tapatalk
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
marvi0 said:
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
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makes me glad I am going to EE as all I got from O2 was a headache.
Belimawr said:
makes me glad I am going to EE as all I got from O2 was a headache.
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I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
marvi0 said:
I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
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both recalls O2 has refused to part with a penny or even offer help in a reasonable time frame, hell just to get through to the line they said I had to phone immediately I spent over an hour on hold, honestly their customer service throughout has been terrible and a total waste of space, achieving nothing other than alienating their customers.