Develop Bugs

14 Day Return Policy

Just thought I would give everybody a heads up that as of Friday, 09/16/2011, Sprint is switching to a 14-day return policy. I have a feeling a lot of Sales Reps will be uneducated about this.
P.S. Don't kill the messenger

(looks around)....(shrugs)..."our bad"

Bastards... Its like they killed kenny.
Sent from my SPH-D700 using xda premium

http://forum.xda-developers.com/showthread.php?t=1262783 <-- also relevant

I bet all these changes is for the iphone!
Sent from my MB855 using Tapatalk

plmiller0905 said:
I bet all these changes is for the iphone!
Sent from my MB855 using Tapatalk
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that likely has a little to do with it....but....
(lifted from the thread linked above)
I've said it before and I'll say it again: It's about damn time.
Am I happy about this? Not at all. But this was going to happen eventually. Sprint is bleeding money without compare. As long as they continue to offer decent coverage, great prices and fantastic customer service I'm all for it. They need to stay competitive. Not to us, they are already very competitive to us...they need to stay competitive to investors or risk a takeover most likely coming from Verizon.
***** and complain all you want, where you gunna go? T-Mobile? Unlikely. That whole law-suit from the DOJ is nothing but a dog-n-pony show.
Sprint has to offer unlimited service, the same fantastic rates, unparalleled customer service while at the same time improving it's network infrastructure all around in order to stand a chance...they know it and it's about time they started acting like it.
....with a strategic partnership with Google they could change the entire game by ditching the voice-n-text strategy and being the first to embrace the "everything is data" paradigm. It's coming. "voice service" all by itself is so, well, last century. We all know it's already digital, why convert back twice and charge us for something we can now do on our own?
...that's just my take...

Honestly, as long as they keep unlimited data without throttling, I am okay.

daneurysm said:
Sprint has to offer unlimited service, the same fantastic rates, unparalleled customer service while at the same time improving it's network infrastructure all around in order to stand a chance...they know it and it's about time they started acting like it.
....with a strategic partnership with Google they could change the entire game by ditching the voice-n-text strategy and being the first to embrace the "everything is data" paradigm. It's coming. "voice service" all by itself is so, well, last century. We all know it's already digital, why convert back twice and charge us for something we can now do on our own?
...that's just my take...
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Click to collapse
Inspired... and I hope you're right! There seems to be no point in sticking with the current voice service with it's inferior quality when we can easily switch to all VoIP.

daneurysm said:
....with a strategic partnership with Google they could change the entire game by ditching the voice-n-text strategy and being the first to embrace the "everything is data" paradigm. It's coming. "voice service" all by itself is so, well, last century. We all know it's already digital, why convert back twice and charge us for something we can now do on our own?
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That would make sense considering sprints stance on unlimited data.
Sent from my SPH-D700 using xda premium

iSaint said:
Bastards... Its like they killed kenny.
Sent from my SPH-D700 using xda premium
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Sorry to go off topic, but i kept seeing people mention your signature, but since i was on the XDA app on my phone, I couldn't see it. You have been thanked for that signature... wow!

So I got my Epic 4G Touch Tuesday. Does that mean I have a 30 day return or is it device specific.

Agreed. This is Sprint stepping up to protect is business. They are better in so many levels that this shouldn't be an issue unless you don't know what you want and go through two or three phones your first month.
Sent from my SPH-D700 using XDA App

I guess the OP didn't notice that the 30 day return policy is LAW, not whim.
They can make corporate policy all they want.....but they are still bound by LAW.

daneurysm said:
that likely has a little to do with it....but....
(lifted from the thread linked above)
I've said it before and I'll say it again: It's about damn time.
Am I happy about this? Not at all. But this was going to happen eventually. Sprint is bleeding money without compare. As long as they continue to offer decent coverage, great prices and fantastic customer service I'm all for it. They need to stay competitive. Not to us, they are already very competitive to us...they need to stay competitive to investors or risk a takeover most likely coming from Verizon.
***** and complain all you want, where you gunna go? T-Mobile? Unlikely. That whole law-suit from the DOJ is nothing but a dog-n-pony show.
Sprint has to offer unlimited service, the same fantastic rates, unparalleled customer service while at the same time improving it's network infrastructure all around in order to stand a chance...they know it and it's about time they started acting like it.
....with a strategic partnership with Google they could change the entire game by ditching the voice-n-text strategy and being the first to embrace the "everything is data" paradigm. It's coming. "voice service" all by itself is so, well, last century. We all know it's already digital, why convert back twice and charge us for something we can now do on our own?
...that's just my take...
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Click to collapse
Not to rain on your post, but Sprints customer service lately has been awful, and that's not exaggerating.

cds0699 said:
Not to rain on your post, but Sprints customer service lately has been awful, and that's not exaggerating.
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I haven't noticed that. I still manage to have to interact with them far more than the average user (as the XDA types seem to). A few times in the past month and I can't even say that I noticed anything.
Sure, when I called to cancel a line ETF free I got one lady who gave me a minor hassle, but, I called back and got a guy who was friendly and helpful.
That's the worst 30 seconds (and only 'bad' I have dealt with, by far) of dealing with Sprint's customer service I have had in the past 6 years of service...and it wasn't even that bad bordering on understandable.
As usual YMMV.

n2ishun said:
I guess the OP didn't notice that the 30 day return policy is LAW, not whim.
They can make corporate policy all they want.....but they are still bound by LAW.
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Laws vary by state, and most are nullified if the seller has their own policy posted in the store in a conspicuous location.

Just talked to a Sprint store manager (Southern California) and she has not heard any mention of the changes so hopefully tomorrow when I open a new account I'll hold her accountable for it.

JBNAquatics said:
Just talked to a Sprint store manager (Southern California) and she has not heard any mention of the changes so hopefully tomorrow when I open a new account I'll hold her accountable for it.
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I've educated a few managers on the subject myself. I think Sprint is trying to sneak this one in.

n2ishun said:
I guess the OP didn't notice that the 30 day return policy is LAW, not whim.
They can make corporate policy all they want.....but they are still bound by LAW.
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Click to collapse
Hate to tell you it isn't law. Verizon and AT&T have 14 day return policy. As far as I know it's always been that way.

wilforknowledge said:
Laws vary by state, and most are nullified if the seller has their own policy posted in the store in a conspicuous location.
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Exactly, the only state that we have to stick with 30 day is Minnesota.
JBNAquatics said:
Just talked to a Sprint store manager (Southern California) and she has not heard any mention of the changes so hopefully tomorrow when I open a new account I'll hold her accountable for it.
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Then my peer there is dumb, it is all over the Playbook and all the AMs are telling their managers and staff about it. It is huge news. Perhaps they just had Wednesday off (like I did) and didn't get a chance to read the Playbook quite yet. I know the only reason I found out about it ahead of time was from tweets last night about the subject.
wilforknowledge said:
I've educated a few managers on the subject myself. I think Sprint is trying to sneak this one in.
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No, trust me, they are not.

Put The Pressure On Sprint Don't Settle

Ok spoke to sprint for 2 hrs today about LOS.... "Recorded all calls"
Hung up on 4 times while i was on hold while they research issue
Told to sell phone back to sprint "oh yea...Uh no!"
I am not giving you 2 months of credit "yes you are"
Account Services: Nothing i can do we don't issue credits "don't lie to me"
17 mintues in call "account services" says: I can give you $36 "i don't think so"
Call Samsung since they made the phone "nope try again"
We have nothing to do with the device "The name of the store was Sprint"
Im not going to loose my job over you "understandable but i really don't care"
Take it to the store "why if they all are defective"
Im not going to do this that or the other and etc....... "manager please and not someone who just takes escalations.
RESULTS "Time to get tough"
I want out of my contract do to local lemon laws and horrible
treatment from customer service.
Manager understood after i broke it down technically to him about the phone issues and asked what do you want "I've already told you!!"
Contract terminated "released from contract" Still have phone and service of course.
"not fixed in a month will call for credits" <----You have to play hard ball with Sprint...Calling 100 times is easier than checking your phone for LOS every few minutes
Mission Statement:
PUT THE PRESSURE ON SPRINT GUYS..DO NOT LET THEM RIP YOU OFF! IF YOU HAVE LOS ITS NOT ACCEPTABLE..I WAS PREPARED TO CALL 100 TIMES. HOW FAR ARE YOU READY TO GO????? do not speak to anyone but account services

Sprint is already aware and working on a fix. There are people here working on it as well. Shut up about it already.
Sent from my SPH-D710 using xda premium

clamknuckle said:
Sprint is already aware and working on a fix. There are people here working on it as well. Shut up about it already.
Sent from my SPH-D710 using xda premium
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Troll Alert "your best decision besides ending your life could of been just avoiding the thread' Thanks

clamknuckle said:
Sprint is already aware and working on a fix. There are people here working on it as well. Shut up about it already.
Sent from my SPH-D710 using xda premium
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Samsprint's been "working" on gingerbread for Epic 4G for months now. I believe if it's cost efficient in Sprint's favor to simply fix the problem, it's better of we annoy them to an extent.

Funny, I thought Sprint was the carrier and Samsung was the Manufacturer.
My mistake.
Carriers don't make updates/fixes they just test/approve them and release them.
Put the pressure on Samsung. That will get results, hopefully.

Overstew said:
Samsprint's been "working" on gingerbread for Epic 4G for months now. I believe if it's cost efficient in Sprint's favor to simply fix the problem, it's better of we annoy them to an extent.
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So has XDA. Its obviously an issue with that phone and an entirely different matter all together.
OP if you want to waste that much of your time and energy on something that will soon be fixed, either by the devs here or Sprint/Samsung, feel free. Just don't expect us sane rational people not to troll you.
Sent from my SPH-D710 using xda premium

OP got out of his contract, so that's a win... but yeah it'll be fixed soon.

mattykinsx said:
Funny, I thought Sprint was the carrier and Samsung was the Manufacturer.
My mistake.
Carriers don't make updates/fixes they just test/approve them and release them.
Put the pressure on Samsung. That will get results, hopefully.
Click to expand...
Click to collapse
Werd.
Sent from my SPH-D710 using Tapatalk

mattykinsx said:
Funny, I thought Sprint was the carrier and Samsung was the Manufacturer.
My mistake.
Carriers don't make updates/fixes they just test/approve them and release them.
Put the pressure on Samsung. That will get results, hopefully.
Click to expand...
Click to collapse
Your phone is under warranty through sprint for the first yr. You go through sprint before you contact the manufacturer. Sprint cannot afford to take escalations for every LOS. As well as the credits issued and contracts cancelled for something they sold and provide service for. Therefore they will demand Samsung to fix the issue. Or if Samsung has fixed the issue, they will demand quality to release a patch "yesterday". Worst case scenario if Sprint cannot resolve customers mass number of complaints they will recall the phone, issue refunds, or do exchanges.

clamknuckle said:
So has XDA. Its obviously an issue with that phone and an entirely different matter all together.
OP if you want to waste that much of your time and energy on something that will soon be fixed, either by the devs here or Sprint/Samsung, feel free. Just don't expect us sane rational people not to troll you.
Sent from my SPH-D710 using xda premium
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Werd again...
Sent from my SPH-D710 using Tapatalk

clamknuckle said:
So has XDA. Its obviously an issue with that phone and an entirely different matter all together.
OP if you want to waste that much of your time and energy on something that will soon be fixed, either by the devs here or Sprint/Samsung, feel free. Just don't expect us sane rational people not to troll you.
Sent from my SPH-D710 using xda premium
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Well with my free service and no contract, I don't mind waiting. I was just helping others to see the same satisfaction and quicker response from Sprint/Samsung..When i get a LOS now, i can laugh about it because i am not paying for it!

If you don't find my post helpful than why respond. I got satisfaction. My job is to help others to get the same.
Now i can leave this post for anyone who finds it useful....
Your Welcome,
Me

doesnt affect me when on stock rom.....
so id say get a replacement or another phone???? I hear good things about the evo 3d and photon

churro7 said:
doesnt affect me when on stock rom.....
so id say get a replacement or another phone???? I hear good things about the evo 3d and photon
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Click to collapse
Only happens once in a while for me...My idea was to have everyone join together and get a quicker fix..I am out of a contract and free service...Im great!!! I just like to share to try to help others. But this is America...Half agree, other half don't.

newalker91 said:
Uh no, no it is not. Your phone is under (pause for keyword here...) "MANUFACTURER'S" warranty for one year. Manufacturer in this case is Samsung, aka the party responsible for FIXING this issue. The reason people go through Sprint before they go to Samsung for their warranty is because they have too high of a sense of self-entitlement and/or are too arrogant to read their user manual which clearly states a contact number for Samsung, not Sprint, under the warranty section. Sprint would never recall this phone for an issue that some people are having. Quite frankly if I were the overseeing supervisor in your case, I would've told you to direct your frustrations at Samsung and never have let you out of contract. As a consumer, do some research before picking up a product if you aren't willing to take the risk of having defects which WILL be fixed. This phone hasn't even received its first patch yet, and you've already cost Sprint valuable network expansion dollars to give you something you didn't deserve by throwing a temper tantrum. Grow up and stop ruining things for everyone else by shoving around the wrong people.
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Let me guess your work on Wall Street as well...
Send your phone off to Samsung and please let us know when you get the same phone back in the same packaging you sent it in. Should take 2-3 days for you to get your package back, so be patient.
Thanks

Just so people aren't confused. This post has nothing to do with the Wall Street guy above. I provided information on what Sprint did for me as a customer, do to LOS issues. Hope some will find satisfaction in reaching out to them for the lack of service you have had. If you had great service no issues...Cool!
Thanks,
ME

I'm in love with the concept that if you have anything to say about anything [that isn't negative toward a carrier] you must either be an employee or a "fan boy"
Seriously? Go **** yourself with that nonsense.
Samsung makes the phone. It's a great phone.
Samsung is KNOWN for slow updates NO MATTER WHAT CARRIER THE PHONE IS ON
You can pressure Sprint all you want, it's not going to change who is actually responsible for updates and fixes.

"Carriers don't make updates/fixes they just test/approve them and release them."
So is sprint fault too bc they have to test the phones first and looks like they are not.

dmora01 said:
"Carriers don't make updates/fixes they just test/approve them and release them."
So is sprint fault too bc they have to test the phones first and looks like they are not.
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Who said Sprint doesn't have some blame?
They do test the phones.
But *****ing at Sprint for the LOS issue in some vain attempt to get the issue fixed faster is like *****ing to Best Buy because the iPhone 4 has that antenna issue

mattykinsx said:
Who said Sprint doesn't have some blame?
They do test the phones.
But *****ing at Sprint for the LOS issue in some vain attempt to get the issue fixed faster is like *****ing to Best Buy because the iPhone 4 has that antenna issue
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Your dad would roll over in his grave and be very disappointed in you with your profanity kid.

sprint illegal rooting contract?

okay guys, I so I've been arguing with my mom for weeks now about rooting my e4gt even though it already is ... but she constantly asks how I did something to my phone, change battery color, bootscreen, etc., and I can tell her I rooted my phone because she said she'll take it because rooting is illegal.
I told he rwhoever said this is stupid sprint can't make laws, but she's saying that it is against her contract rules she signed with sprint contract.. can anyone argue with this, I highly doubt that this is true..
Sent from my SPH-D710 using xda premium

They will only terminate because of too much roaming and tethering ...ie downloading torrents or Xbox ps3 gaming .. go get sprint tos . According to dept of justice there is a exception in the digital millennium copyright law that allows for jailbreak and rooting.
http://money.cnn.com/2010/07/26/technology/iphone_jailbreaking/
Sent from my SPH-D710 using xda premium

Nothing about rooting in the contract. Zero. Make her show you where it says that
Sent from my SPH-D710 using xda premium

I work for Sprint, and there is nothing in the contract about what you do to your phone. As you said, there's nothing illegal (that would imply some sort of court action for doing it) but some Sprint techs will not work on a phone that is rooted.
Really the contract basically just says you will have service for the two years, if you cancel early, you pay a fee. The contract does not mention anything about the specific phone you have (i.e. whether it is an android or a blackberry, etc), does not mention what plan you have (because this can be changed at any time without a contract renewal.), and does not mention anything about modifying the software of your device. As mentioned above, if you over-use roaming, sprint may end your contract for you, but that is actually way more rare than people make it seem.
Also, arguing with the one that controls your cell service is not good advice. She has the ability to data and SMS restrict your phone, or suspend service on it altogether by just calling up customer service.
So, rather than telling her you rooted it, tell her you installed a Sprint ID. If she's smart enough to ask which one so you can install it on her phone, just root hers too.

If you check m+p they can't refuse to work on it because its rooted .
Sent from my SPH-D710 using xda premium

Epix4G said:
If you check m+p they can't refuse to work on it because its rooted .
Sent from my SPH-D710 using xda premium
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I can check M&P all day long, but I know techs in the area that say that if there is a software issue with a rooted device, it has to be reverted back to stock before they will look at it. Hardware issues are a different story though.

krisI0N said:
okay guys, I so I've been arguing with my mom for weeks now about rooting my e4gt even though it already is ... but she constantly asks how I did something to my phone, change battery color, bootscreen, etc., and I can tell her I rooted my phone because she said she'll take it because rooting is illegal.
I told he rwhoever said this is stupid sprint can't make laws, but she's saying that it is against her contract rules she signed with sprint contract.. can anyone argue with this, I highly doubt that this is true..
Sent from my SPH-D710 using xda premium
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First, I hope you've thanked your mom for getting you such a great phone and paying your bill.
Second, it's her account and her right to be concerned.
I've told my son for years (he's grown now) and tell my nieces often, it's all in how you present it. If you talk to your mom like she's an idiot, she's likely going to rebuff you and do as monkeyracer mentioned (turn off sms, disable service, etc). I would suggest you show her this forum so some of the informed posters can put her mind at ease.

http://news.cnet.com/8301-13578_3-20011661-38.html
Jailbreaking your iPhone or other mobile devices will no longer violate federal copyright law, thanks to a new ruling that updates the 1998 DMCA.
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Also, there are several one-click packages available that will literally restore the phone to the original factory condition with one click of a mouse.
http://forum.xda-developers.com/showthread.php?t=1383678
This One-Click ODIN contains the SHIPPED EG30 Modem, Kernel, and ROM which the E4GT was initially released with.
Being a Factory Reset, this WILL reset all your Android user data. If you'd prefer to keep your user data, use the NoData version.
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Click to collapse

buy your own phone and brick it all day!

monkeyracer said:
I can check M&P all day long, but I know techs in the area that say that if there is a software issue with a rooted device, it has to be reverted back to stock before they will look at it. Hardware issues are a different story though.
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Click to collapse
Those the same idiots that say installing a launcher can mess up your phone ..... sometimes when I need a good laugh instead of going to a comedy club I will go to sprint to listen to what the employees say ......that's funny
Sent from my SPH-D710 using xda premium

Epix4G said:
Those the same idiots that say installing a launcher can mess up your phone ..... sometimes when I need a good laugh instead of going to a comedy club I will go to sprint to listen to what the employees say ......that's funny
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
My wife and I went to the Sprint store to have her number changed and they said they couldn't do it because it was rooted and that alone would prevent them from changing the number. There are good and bad employees at every business but sometimes I wounder if certain ones missed the initial training courses. It's one thing to be say "I'm not sure" if they don't know what rooting actually does. It's another thing to say something so matter-of-fact as if they know what they're talking about.

Actually the terms of service were modified in the last year (I don't know exactly when it happened) to specify that rooting is grounds for terminating your service (prior to that it just said modifications)
I am surprised your mom actually read the tos, the reference is buried somewhere near the bottom 3rd iirc. Is she an attorney or engineer? Those are amongst the few catagories of people who imo might read the entire tos ahead of time, rather than after something happens that affects them.
Anyway, your response to her can be that
1) companies put terms in their contracts which are not enforceable all the time, either to socially engineer you away from some behavior, or set up some pretext to protect their interests in the future
2) no one afaik has ever posted that sprint has tried to use this clause in the tos to terminate service
I am on mobile right now so it isn't convenient to dig up the reference, but if someone is interested I can look it up. It is in the section which says if you are rude or abusive to an agent that is grounds (according to sprint) for termination of service.

KCRic said:
My wife and I went to the Sprint store to have her number changed and they said they couldn't do it because it was rooted and that alone would prevent them from changing the number. There are good and bad employees at every business but sometimes I wounder if certain ones missed the initial training courses. It's one thing to be say "I'm not sure" if they don't know what rooting actually does. It's another thing to say something so matter-of-fact as if they know what they're talking about.
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I so hate you for this comment I just busted out laughing at this.
Personally, I don't understand why carriers are even obssessed with controlling our phones. Some of us get the phone (no matter if it's android or iphone) because we are able to root and jailbreak it. If we wanted a basic phone we would get blackberrys. smh sorry for the rant I just feel like corporations seem to want to control the way a consumer should think and what to do with devices.

Epix4G said:
Those the same idiots that say installing a launcher can mess up your phone ..... sometimes when I need a good laugh instead of going to a comedy club I will go to sprint to listen to what the employees say ......that's funny
Sent from my SPH-D710 using xda premium
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Click to collapse
I'll have to try that..sounds like a fun time!!

bsmoove386 said:
I so hate you for this comment I just busted out laughing at this.
Personally, I don't understand why carriers are even obssessed with controlling our phones. Some of us get the phone (no matter if it's android or iphone) because we are able to root and jailbreak it. If we wanted a basic phone we would get blackberrys. smh sorry for the rant I just feel like corporations seem to want to control the way a consumer should think and what to do with devices.
Click to expand...
Click to collapse
I don't know why either. If you take a step back and look at the whole picture (government included), minus the genocide, they are modeling their practices after Hitler and many other tyrants of history. Absolute authority and control through trickery of words and the slow implementation of progressively stricter policies. And most eat it up thinking it's for their own good. That's my rant for the day
As far as this rooting issue. Sprint reserves the right to terminate a contract for ANY reason they think warrants it. So in that sense, rooting is no worse than making a phone call. Both could void your contract just the same. Is rooting illegal? It's about as illegal as using 'sudo' in Linux.
Rooting isn't simply gaining access to the naughty parts. It's literally becoming that device since your changing your UID to 0 - which is not a number. And I don't like being some number.

sfhub said:
Actually the terms of service were modified in the last year (I don't know exactly when it happened) to specify that rooting is grounds for terminating your service (prior to that it just said modifications)
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I just read through the Terms and Conditions among other documents, and there is nothing of the sort that I can locate.
Many people who claim to work for Sprint ahve stated that if your have the Equipment Service and Repair program on your account, they are required to work on the device, regardless of whether it has been rooted. If you break it to the point they cannot fix it, you may have to fall back on the Equipment Replacement Program or send it to Samsung.
Also, for Samsung's position, check my post here: http://forum.xda-developers.com/showthread.php?t=1548588
Terms and Conditions: http://shop2.sprint.com/en/legal/legal_terms_privacy_popup.shtml
Privacy Policy: http://www.sprint.com/legal/privacy.html
Acceptable Use/Network Management: http://www.sprint.com/legal/agreement.html#neut
Surcharges, Taxes and Fees: http://support.sprint.com/support/a...d_other_charges/case-ib376964-20090810-135914
Equipment Service and Repair: http://shop.sprint.com/global/pdf/services_solutions/brochure_tep_esrp.pdf
Equipment Replacement: http://shop.sprint.com/global/pdf/services_solutions/brochure_tep_erp.pdf
Basically, you own your device, you can do what you want with it. Just don't expect Sprint to fix it for free if you break it.

Sprint doesn't care if you root as long as you bother them because of it.
Sent don't from my SPH-D710 using Tapatalk

Mattheyu said:
I just read through the Terms and Conditions among other documents, and there is nothing of the sort that I can locate.
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Click to collapse
https://manage.sprintpcs.com/output/en_US/manage/MyPhoneandPlan/ChangePlans/popLegalTermsPrivacy.htm
Our Right To Suspend Or Terminate Services
We can, without notice, suspend or terminate any Service at any time for any reason. For example, we can suspend or terminate any Service for the following: (a) late payment; (b) exceeding an Account Spending Limit; (c) harassing/threatening/abusing/offending our employees or agents; (d) providing false or inaccurate information; (e) interfering with our operations; (f) using/suspicion of using Services in any manner restricted by or inconsistent with the Agreement and Policies; (g) breaching, failing to follow, or abusing the Agreement or Policies; (h) providing false, inaccurate, dated, or unverifiable identification or credit information or becoming insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications (for example, rooting the device); (j) failing to use our Services for an extended period of time; (k) failing to maintain an active Device in connection with our Services; or (l) if we believe the action protects our interests, any customer’s interests, or our networks.
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As I mentioned above, it used to just say generic "modifying device" but some time in the past year, they specifically added the rooting clarification.
Also as I mentioned above, companies often put in terms that are not enforceable and also AFAIK, I have never seen someone posting they were terminated due to this term.
I won't argue the merits (or non-merits) of this clause, just pointing out that it does exist.

The techs I am talking about are very good, and they don't refuse to work on rooted phones, but with any software issue (including issues on non-rooted phones) they usually revert the phone back to stock (read: hard reset) so they can rule out external software as the cause of the issue. If the phone is rooted, factory reset is not going to bring it back to stock, and they are not going to unroot the phone for the customer, so what is the answer? The customer has to unroot the phone and bring it back in to be checked again.
BTW, if you have ESRP or TEP, there's no reason you would need to contact Samsung. Samsung is really only necessary for warranty stuff for those too cheap to get ESRP or TEP.

KCRic said:
My wife and I went to the Sprint store to have her number changed and they said they couldn't do it because it was rooted and that alone would prevent them from changing the number. There are good and bad employees at every business but sometimes I wounder if certain ones missed the initial training courses. It's one thing to be say "I'm not sure" if they don't know what rooting actually does. It's another thing to say something so matter-of-fact as if they know what they're talking about.
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I love it when people talk like they know stuff, just because they work somewhere. like baristas at starbucks talks as if they know all about coffees and etc. just like anther sprint worker, who told me galaxy nexus will work with sprint's current 4g(wimax) network.. just pure idiots.. i wish people were more humble.. yes there are ton of clueless customer, but just because you work at a place, that does not make you an encyclopedia of the items and service you offer. the knowledge of the items and service belongs to those who have actually spend some time researching..

Hey Sprint Techs - Question for you guys!

The post I'm going to quote below got me wondering. I'm making a new thread here because the other thread was posted in development, and at worst it will be locked and at best merged with the other thread the OP made in Q&A. (EDIT - Looks like it was even worse ... the thread was deleted). So ...
newalker91 said:
Just so you guys are aware, many service centers are going to be adopting a stricter interpretation of the Sprint policies in the near future. I've warned about this, but no one likes to listen.
Class 3 device issue includes total device failure in which the device is unable to function without the replacement of the motherboard. This will now include all devices unable to power on after refurbishing, bricked or not bricked. You will be paying a deductible.
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I'm curious. What percentage of E4GTs that have been brought into you over the past couple of months, that appear to be full hardware failures (won't boot into DL mode or recovery, or anything else), that only "mysteriously" show a blue light when powered on, do you guys suspect are bricks related to flashing in custom recovery on an ICS kernel?
The above makes me wonder if Sprint has seen a large increase in warranty exchanges over the past couple of months on E4GTs (gee I wonder why) thus driving the need to adjust their service policy? Maybe it's something that's been in the works for awhile in an attempt to keep profit margins up, but I'm curious if this phone may have been a catalyst to crack down on full exchanges.

newalker91 said:
At my store, we've only seen a few. Each of which they claim to have received a software update (when the most recent to have been pushed was months ago) and only the blue light would power up. The pattern continues on with Motorola Photons as well with the white light when plugged into power and Failed to boot 01, and Nexus S 4G with the unlock symbol and frozen at splash. They claimed to have been using it on a car charger and it just stopped working. All of our customers to bring these issues in so far have been young males (age 16-30). Would be one thing if it were like this only at my current location, but it carries back to the last year I spent at my previous job as well with the same types of excuses and category of customers.
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People just are being lazy and not reading everything before they flash. The outcome is going to be bad for all of us, including the non-lazy. It's sad that it comes down to this. This is exactly why Sprint doesn't allow early upgrades anymore, because people abuse it by selling the new phone and the complain a few months later wanting more.
Sent from my SPH-D710 using Tapatalk 2

I highly doubt sprint pays any more then $199 per device. If you can prove otherwise please do.

lafester said:
I highly doubt sprint pays any more then $199 per device. If you can prove otherwise please do.
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Do you seriously think Apple sells the iPhone to carriers for $199? Not a chance, and the same applies to Android manufacturers. From what I've read, carriers pay around $500 per smartphone, so have about $300 to make up over the 2 year contract term. A little less for Verizon, because they can get away with charging $299 for some devices.
There's a reason they call it a "subsidy".
Edit - Here's a decent article on the subject with a few numbers ... http://www.brighthand.com/default.asp?newsID=18672&news=Apple+iPhone+ATT+Verizon+Sprint

newalker91 said:
At my store, we've only seen a few.
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Can you put any kind of percentage on it? Like 1 in 10, or 1 in 50? I'm curious how often these devices completely fail on their own, and how often it's caused by firmware flashing.

lafester said:
I highly doubt sprint pays any more then $199 per device. If you can prove otherwise please do.
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Companies like sprint do get phones for a good price from the manufacturer. But you have to look at it from the provider's point of view... Sprint is not making a profit from the time that you first sign a contract. That's why we signed a contract, we agreed to be a customer for the length of the contract in order to get a good price. That's why you get charged for an Early Termination Fee for breaking that contract early.
Sent from my SPH-D710 using xda premium

I have paid for TEP since my HTC Evo, have not once bricked or even brought any phone back to sprint. It's sad that so many are bricking and not taking responsibility and even worse is when I hear stories of successful returns even without insurance.

Couldn't agree more. If you brick it, its your own fault. You should just pay the 100$ deductible and call it even. If you want to avoid it then either read read and read some more or don't mess with it in the first place. The only people I am not talking about are the devs who found the problems out the hard way. But when they say don't do somehing and you do it because you couldn't be bothered to read a paragraph you should pay up.
Sent from my BAD A$$ EPIC TOUCH 4G

I can't speak for all techs but I just took a $1.04 an hour pay cut and I am now offered commission based on customer satisfaction. Bring me your bricked, rooted phones, and don't be a total bonehead in my store and I will take care of you.
Sent from my SPH-D710 using XDA

Sorry to say it, but why not just make TEP mandatory for any subsidized smartphone. Maybe a once per device life-cycle brick swap, after that its deductable. If its a bad OTA, Sprint will know and can make exceptions, but other than that, it would be a good idea to just assume everyone roots, and work with it. We can help by not flaming people asking questions regarding flashing when its known that some methods are very risky.

I've mostly held my tongue when seeing people talking about bricking their phones and then lying to Sprint so they can get a replacement at reduced/no cost. The few times I did speak up (as well as a few others) there were responses dogging people for their moral superiority, one person even suggested if I bricked my phone I'd do the same thing, to which I replied I most certainly would not.
I don't judge people. You do what your conscience allows you to live with, as do I. But I will say that I would be pissed if I ever took a truly borked (not by my hand) phone into Sprint and got major hassle because they might assume I'm just one more person futzing up my phone and trying to get a new one.
No one wants to accept their actions may have long term consequences but the truth is, they do. For every bricked phone they've been duped into replacing there's a price to pay and that price is likely going to be spread out to all of us in the form of higher phone prices (if they don't get rid of subsidy pricing altogether), higher insurance rates and possibly even fewer service centers due to cutbacks within the company.
So maybe just be a little extra careful before flashing that next leak or ROM. Read the instructions, read them again, ask questions before flashing and then take responsibility for what ultimately happens.
Okay, I suppose I'll get off my high horse now.

newalker91 said:
If you're going to start hurting your own exchange rate and cost Sprint extra money on DBR equipment just so you can make your commission, then there's a lot of failure going on in your location. Your front office is failing to properly analyze the situation and the back office isn't following policy. Do not create the ticket until you know exactly what the situation is, and then you won't be in a bind when you realize you can't fix it and need to violate policy to get a good survey.
As for the percentage of bricked devices we see, I'd say 1 in 100 at the very most. We see between 175-250 phones per day on average. Like I said before, the bricked devices are usually brought in by young males who seem to think they know a lot about their phone. Extensive retail fraud training comes in handy when we can pick out when we're being fed a line because they immediately start over-explaining what was going on when the device just failed and then they start offering explanations as to why their story is valid.
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After the 1st month of the change the increased our csat goals. As for my exchange rate, as a store we are below 20% our goal is 32%. If I miss my goal, guess what, nothing happens. If I miss csat goals, I take a huge paycut. I agree we don't see many unrecoverably bricked phones. According to m&P's we cover rooted devices so whatever... as for dbr'ed phones, I am still the king at spotting liquid damage.
Sent from my SPH-D710 using XDA

im0rtalz said:
I have paid for TEP since my HTC Evo, have not once bricked or even brought any phone back to sprint. It's sad that so many are bricking and not taking responsibility and even worse is when I hear stories of successful returns even without insurance.
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I must say I have been paying TEP for 2 phones for over 7 years and way back in the $6 dollar days I think it was. I have been rooting and messing with my phone since my PC6700 and I have not had to use my Ins at all. Hey it sucks to pay for it all those years but I rather have it than not. But you can't knock people for trying to get away with what they can... unfortunately its kinda human nature to get as much as they can out of certain situations...
patrao_n said:
Couldn't agree more. If you brick it, its your own fault. You should just pay the 100$ deductible and call it even. If you want to avoid it then either read read and read some more or don't mess with it in the first place. The only people I am not talking about are the devs who found the problems out the hard way. But when they say don't do somehing and you do it because you couldn't be bothered to read a paragraph you should pay up.
Sent from my BAD A$$ EPIC TOUCH 4G
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Other than developers there were some in the beginning that got caught up long before some developers took the plunge and borked their phones. I agree if more people read the OP then we would have less issues. They should have an agreement popup when you click to download a rom stating that you read the OP or something. I know it won't work but I am just saying there were like 5 "I think I bricked my phone" threads popping up every 12 hours for a few weeks....

The only phone I have had that would not boot and give a blue led flash was one of our in store demos. It was plugged in all day on a demo loop.
Sent from my SPH-D710 using XDA

Dchibro said:
Do you seriously think Apple sells the iPhone to carriers for $199? Not a chance, and the same applies to Android manufacturers. From what I've read, carriers pay around $500 per smartphone, so have about $300 to make up over the 2 year contract term. A little less for Verizon, because they can get away with charging $299 for some devices.
There's a reason they call it a "subsidy".
Edit - Here's a decent article on the subject with a few numbers ... http://www.brighthand.com/default.asp?newsID=18672&news=Apple+iPhone+ATT+Verizon+Sprint
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Apple should, since it probably costs them like 50 cents to have a bunch of suicidal chinese workers make their Iphones.

clide whit said:
Apple should, since it probably costs them like 50 cents to have a bunch of suicidal chinese workers make their Iphones.
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Thanks for contributing. Run along now....
Sent from my SPH-D710 using Tapatalk 2

I hope to god I don't brick my phone, although with developing its almost unavoidable at some point..
Both I and my dad have made friends with a tech at sprint, he has been helping us out since the old htc hero days, so I would like you other sprint techs to clarify for me..
Last time I had gone in (got my ns4g, mid-july) he had told me that they cover bricked devices, so if anything went wrong in that area, they would replace the device for me.. Never had to use my TEP, and have had it for the past 4 years.
Would they replace my ns4g if I brought it bricked? or would there be a deductable? Not trying to lie to them, just curious. I had developed for it for the past couple months and come close to bricking a few times. If I could use my TEP powers just this once, I would be a happy camper with my ns4g.

newalker91 said:
By policy, anything that voids warranty falls under deductible. This includes damage caused by root, misuse or misplacement. Some techs will still help you with the bricking part.
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Thanks for clarifying.. I guess i'll just have to bring it to my friendly sprint tech and see what he can do..

newalker91 said:
Lol, I'm still a little shocked at how corporate techs handle LD. A tiny little blemish in the copper and a couple of my techs scream LD! LD! and DBR the phone just to avoid putting in any effort. I see this as a lack of experience in determining the true cause of the customer's problem. In situations where there is a little LD, I just make the customer aware and scrub it off with a little denatured alcohol, run a gold pen over it to re-seal the copper and toss in an anti-tarnish tab to absorb any humidity that would aggregate it. That's how you earn true CSAT.
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So when they come back a week later and have a dead phone, that is shoddy work. Flag it, then offer the cleaning, give no promises. I have seen phones that has been at the bottom of a pool for 15 minutes and my brother is still using it, and I have seen a tiny spot of corrosion on a power ic and the phone will never power on. Just fyi I have been doing this for 9 years now, I have 84 surveys under my belt, which is a lot for a tech, I am 84 for 84. Our repair csat avg for the last year is 82%. Don't tell me how to earn csat, SON. Yes I realized I just started a pissing match on a forum, but I don't like being told I don't know how to do my job. My srss has 3rd party techs come and shadow me to learn the right way to do things.
Sent from my SPH-D710 using XDA

84 surveys???? I get 84 surveys a month :x with. 100% csats I might add
Not bragging lol
Ooooook a liiitle lol jk
I can assure you if you have water damage, even in the slightest, I will not be replacing your device so some poor bloke can get your remnufactured board and I have to replace his too...

carrier data block

Does anyone know away around Verizon seeing how much data you use before they slow you down or if your tethering .I have unlimited but it's gets throttled looking for away around that .

1981greg said:
Does anyone know away around Verizon seeing how much data you use before they slow you down or if your tethering .I have unlimited but it's gets throttled looking for away around that .
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You can use the Verizon app to see how much data your using. As far as finding a way around them monitoring your data usage, that, I don't know. Probably illegal anyway

Badger50 said:
You can use the Verizon app to see how much data your using. As far as finding a way around them monitoring your data usage, that, I don't know. Probably illegal anyway
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Thanks for the reply I didn't think of it being illegal really but makes sense trying to delete post but don't see an option

Badger50 said:
You can use the Verizon app to see how much data your using. As far as finding a way around them monitoring your data usage, that, I don't know. Probably illegal anyway
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Not sure how it's illegal as it's an unlimited data plan. As far as carriers monitoring usage to effectively kill an unlimited plan they profited from by advertising it is probably actually "illegal" or misleading advertising. I really think these carriers should be pressured to change the wording of their "unlimited" plans through the CFPB or whatever they are calling themselves these days. Unlikely nthis will happen due to the current political atmosphere.

cedargreen said:
Not sure how it's illegal as it's an unlimited data plan. As far as carriers monitoring usage to effectively kill an unlimited plan they profited from by advertising it is probably actually "illegal" or misleading advertising. I really think these carriers should be pressured to change the wording of their "unlimited" plans through the CFPB or whatever they are calling themselves these days. Unlikely nthis will happen due to the current political atmosphere.
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how is it misleading? it is in their TOS when you sign up for whatever plan. I know that if I use over 50GB on tmobile i can be throttled, i still can use data even if it is slower, so therefore it is still unlimited. Their plans are't titled UNLIMITED HIGH SPEED DATA. These unlimited plans are Not like the some of the old school plans that just cut you off, or end up charging you extra for data you go over.

1981greg said:
Thanks for the reply I didn't think of it being illegal really but makes sense trying to delete post but don't see an option
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It's not illegal but does violate the TOS agreement from the carrier. At the same time hiding a tethered connection is futile. It's simply impossible to hide as carriers have at least half a dozen different ways of detecting it.

Strephon Alkhalikoi said:
It's not illegal but does violate the TOS agreement from the carrier. At the same time hiding a tethered connection is futile. It's simply impossible to hide as carriers have at least half a dozen different ways of detecting it.
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Ok thanks I realize now bad idea does anyone know how I can delete this post

https://labs.xda-developers.com/store/app/be.mygod.vpnhotspot
You will also need to connected a vpn that has decent speeds.
PrivateInternetAccess works pretty good and it is like $30 per year with a coupon, search slickdeals.net or some other similar site for code. Plus PIA you can change the packet size if verizon is looking for that.

1981greg said:
Ok thanks I realize now bad idea does anyone know how I can delete this post
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Relax, you are not going to jail. You asked a question, and did nothing.

1981greg said:
Ok thanks I realize now bad idea does anyone know how I can delete this post
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You can't delete a post. You can edit it to something like "delete" if you want but once you're quoted then it's on your permanent record. A mod can delete it too. But as you've been told you did nothing wrong. Don't sweat it.
Sent from my Pixel 2 using XDA-Developers Legacy app

bobby janow said:
You can't delete a post. You can edit it to something like "delete" if you want but once you're quoted then it's on your permanent record. A mod can delete it too. But as you've been told you did nothing wrong. Don't sweat it.
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Thanks guys just didn't want look like a dumbass lol probably too late thanks for the info

fiffan86 said:
how is it misleading? it is in their TOS when you sign up for whatever plan. I know that if I use over 50GB on tmobile i can be throttled, i still can use data even if it is slower, so therefore it is still unlimited. Their plans are't titled UNLIMITED HIGH SPEED DATA. These unlimited plans are Not like the some of the old school plans that just cut you off, or end up charging you extra for data you go over.
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So I go to an all you can eat buffet for lunch. I eat 2 plates of cream of somyungui. Then I would like another. I go back to find out that after 2 plates I must now wait till dinner to have another. Also I have to wait until everyone else ate. When I can finally have another plate I find there is hardly any left and it takes a long time to get what I had during lunch.
This is not unlimited. Carriers are spinning the meaning of the word. We saw this before the prior net neutrality laws were passed several years ago. Unlimited to start, then so slow you think the website is down, or it just times out all together.
I do agree with others that the carriers will know if you are tethering or not regardless. The real question is if you root and unlock native tethering, will they force a "tethering fee" assuming you didn't have such fee when you signed your contract.

Don't make analogies. They're never 100% equivalent to what you're trying to compare it to.
Throttling ≠ data cut off. It sucks but it's still unlimited data.
Sent from my Pixel 2 XL using Tapatalk

@EeZeEpEe: The guy is trolling, and the facts you have provided he will ignore as they don't fit his narrative. The main reason I haven't replied to him is because he is being intellectually dishonest. He knows full well that the carriers aren't abusing the definition of unlimited like they did in 2010.

Strephon Alkhalikoi said:
@EeZeEpEe: The guy is trolling, and the facts you have provided he will ignore as they don't fit his narrative. The main reason I haven't replied to him is because he is being intellectually dishonest. He knows full well that the carriers aren't abusing the definition of unlimited like they did in 2010.
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They're not?
https://www.eff.org/deeplinks/2018/...could-go-unpunished-because-fcc-repealed-open
https://motherboard.vice.com/en_us/...less-carriers-over-youtube-netflix-throttling
I don't see above where anyone provided facts to back up their argument. Since u mad, (The main reason I haven't replied to him is because he is being intellectually dishonest), here is clear evidence of abuse. I would also argue that this is the worst case of throttling ever and the next closest is the AT&T/FaceTime fiasco. All under the guise of various tiers of 'unlimited' data. Check out the wehe app. It helped with studies on this exact topic, including Senate oversight committee sending questions to the major carriers.

@cedargreen: Mad? That would mean I had feelings on the topic. The reality is I just call it as I see it. Your first post in this thread is nothing but a strawman argument, thus you are being intellectually dishonest. Now, you clearly must be bored if you have to respond to a post that as of this writing is four months old. I don't go out of my way to feed trolls, so we're done here.