Just thought I would give everybody a heads up that as of Friday, 09/16/2011, Sprint is switching to a 14-day return policy. I have a feeling a lot of Sales Reps will be uneducated about this.
P.S. Don't kill the messenger
(looks around)....(shrugs)..."our bad"
Bastards... Its like they killed kenny.
Sent from my SPH-D700 using xda premium
http://forum.xda-developers.com/showthread.php?t=1262783 <-- also relevant
I bet all these changes is for the iphone!
Sent from my MB855 using Tapatalk
plmiller0905 said:
I bet all these changes is for the iphone!
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
that likely has a little to do with it....but....
(lifted from the thread linked above)
I've said it before and I'll say it again: It's about damn time.
Am I happy about this? Not at all. But this was going to happen eventually. Sprint is bleeding money without compare. As long as they continue to offer decent coverage, great prices and fantastic customer service I'm all for it. They need to stay competitive. Not to us, they are already very competitive to us...they need to stay competitive to investors or risk a takeover most likely coming from Verizon.
***** and complain all you want, where you gunna go? T-Mobile? Unlikely. That whole law-suit from the DOJ is nothing but a dog-n-pony show.
Sprint has to offer unlimited service, the same fantastic rates, unparalleled customer service while at the same time improving it's network infrastructure all around in order to stand a chance...they know it and it's about time they started acting like it.
....with a strategic partnership with Google they could change the entire game by ditching the voice-n-text strategy and being the first to embrace the "everything is data" paradigm. It's coming. "voice service" all by itself is so, well, last century. We all know it's already digital, why convert back twice and charge us for something we can now do on our own?
...that's just my take...
Honestly, as long as they keep unlimited data without throttling, I am okay.
daneurysm said:
Sprint has to offer unlimited service, the same fantastic rates, unparalleled customer service while at the same time improving it's network infrastructure all around in order to stand a chance...they know it and it's about time they started acting like it.
....with a strategic partnership with Google they could change the entire game by ditching the voice-n-text strategy and being the first to embrace the "everything is data" paradigm. It's coming. "voice service" all by itself is so, well, last century. We all know it's already digital, why convert back twice and charge us for something we can now do on our own?
...that's just my take...
Click to expand...
Click to collapse
Inspired... and I hope you're right! There seems to be no point in sticking with the current voice service with it's inferior quality when we can easily switch to all VoIP.
daneurysm said:
....with a strategic partnership with Google they could change the entire game by ditching the voice-n-text strategy and being the first to embrace the "everything is data" paradigm. It's coming. "voice service" all by itself is so, well, last century. We all know it's already digital, why convert back twice and charge us for something we can now do on our own?
Click to expand...
Click to collapse
That would make sense considering sprints stance on unlimited data.
Sent from my SPH-D700 using xda premium
iSaint said:
Bastards... Its like they killed kenny.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Sorry to go off topic, but i kept seeing people mention your signature, but since i was on the XDA app on my phone, I couldn't see it. You have been thanked for that signature... wow!
So I got my Epic 4G Touch Tuesday. Does that mean I have a 30 day return or is it device specific.
Agreed. This is Sprint stepping up to protect is business. They are better in so many levels that this shouldn't be an issue unless you don't know what you want and go through two or three phones your first month.
Sent from my SPH-D700 using XDA App
I guess the OP didn't notice that the 30 day return policy is LAW, not whim.
They can make corporate policy all they want.....but they are still bound by LAW.
daneurysm said:
that likely has a little to do with it....but....
(lifted from the thread linked above)
I've said it before and I'll say it again: It's about damn time.
Am I happy about this? Not at all. But this was going to happen eventually. Sprint is bleeding money without compare. As long as they continue to offer decent coverage, great prices and fantastic customer service I'm all for it. They need to stay competitive. Not to us, they are already very competitive to us...they need to stay competitive to investors or risk a takeover most likely coming from Verizon.
***** and complain all you want, where you gunna go? T-Mobile? Unlikely. That whole law-suit from the DOJ is nothing but a dog-n-pony show.
Sprint has to offer unlimited service, the same fantastic rates, unparalleled customer service while at the same time improving it's network infrastructure all around in order to stand a chance...they know it and it's about time they started acting like it.
....with a strategic partnership with Google they could change the entire game by ditching the voice-n-text strategy and being the first to embrace the "everything is data" paradigm. It's coming. "voice service" all by itself is so, well, last century. We all know it's already digital, why convert back twice and charge us for something we can now do on our own?
...that's just my take...
Click to expand...
Click to collapse
Not to rain on your post, but Sprints customer service lately has been awful, and that's not exaggerating.
cds0699 said:
Not to rain on your post, but Sprints customer service lately has been awful, and that's not exaggerating.
Click to expand...
Click to collapse
I haven't noticed that. I still manage to have to interact with them far more than the average user (as the XDA types seem to). A few times in the past month and I can't even say that I noticed anything.
Sure, when I called to cancel a line ETF free I got one lady who gave me a minor hassle, but, I called back and got a guy who was friendly and helpful.
That's the worst 30 seconds (and only 'bad' I have dealt with, by far) of dealing with Sprint's customer service I have had in the past 6 years of service...and it wasn't even that bad bordering on understandable.
As usual YMMV.
n2ishun said:
I guess the OP didn't notice that the 30 day return policy is LAW, not whim.
They can make corporate policy all they want.....but they are still bound by LAW.
Click to expand...
Click to collapse
Laws vary by state, and most are nullified if the seller has their own policy posted in the store in a conspicuous location.
Just talked to a Sprint store manager (Southern California) and she has not heard any mention of the changes so hopefully tomorrow when I open a new account I'll hold her accountable for it.
JBNAquatics said:
Just talked to a Sprint store manager (Southern California) and she has not heard any mention of the changes so hopefully tomorrow when I open a new account I'll hold her accountable for it.
Click to expand...
Click to collapse
I've educated a few managers on the subject myself. I think Sprint is trying to sneak this one in.
n2ishun said:
I guess the OP didn't notice that the 30 day return policy is LAW, not whim.
They can make corporate policy all they want.....but they are still bound by LAW.
Click to expand...
Click to collapse
Hate to tell you it isn't law. Verizon and AT&T have 14 day return policy. As far as I know it's always been that way.
wilforknowledge said:
Laws vary by state, and most are nullified if the seller has their own policy posted in the store in a conspicuous location.
Click to expand...
Click to collapse
Exactly, the only state that we have to stick with 30 day is Minnesota.
JBNAquatics said:
Just talked to a Sprint store manager (Southern California) and she has not heard any mention of the changes so hopefully tomorrow when I open a new account I'll hold her accountable for it.
Click to expand...
Click to collapse
Then my peer there is dumb, it is all over the Playbook and all the AMs are telling their managers and staff about it. It is huge news. Perhaps they just had Wednesday off (like I did) and didn't get a chance to read the Playbook quite yet. I know the only reason I found out about it ahead of time was from tweets last night about the subject.
wilforknowledge said:
I've educated a few managers on the subject myself. I think Sprint is trying to sneak this one in.
Click to expand...
Click to collapse
No, trust me, they are not.
Related
Ok spoke to sprint for 2 hrs today about LOS.... "Recorded all calls"
Hung up on 4 times while i was on hold while they research issue
Told to sell phone back to sprint "oh yea...Uh no!"
I am not giving you 2 months of credit "yes you are"
Account Services: Nothing i can do we don't issue credits "don't lie to me"
17 mintues in call "account services" says: I can give you $36 "i don't think so"
Call Samsung since they made the phone "nope try again"
We have nothing to do with the device "The name of the store was Sprint"
Im not going to loose my job over you "understandable but i really don't care"
Take it to the store "why if they all are defective"
Im not going to do this that or the other and etc....... "manager please and not someone who just takes escalations.
RESULTS "Time to get tough"
I want out of my contract do to local lemon laws and horrible
treatment from customer service.
Manager understood after i broke it down technically to him about the phone issues and asked what do you want "I've already told you!!"
Contract terminated "released from contract" Still have phone and service of course.
"not fixed in a month will call for credits" <----You have to play hard ball with Sprint...Calling 100 times is easier than checking your phone for LOS every few minutes
Mission Statement:
PUT THE PRESSURE ON SPRINT GUYS..DO NOT LET THEM RIP YOU OFF! IF YOU HAVE LOS ITS NOT ACCEPTABLE..I WAS PREPARED TO CALL 100 TIMES. HOW FAR ARE YOU READY TO GO????? do not speak to anyone but account services
Sprint is already aware and working on a fix. There are people here working on it as well. Shut up about it already.
Sent from my SPH-D710 using xda premium
clamknuckle said:
Sprint is already aware and working on a fix. There are people here working on it as well. Shut up about it already.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Troll Alert "your best decision besides ending your life could of been just avoiding the thread' Thanks
clamknuckle said:
Sprint is already aware and working on a fix. There are people here working on it as well. Shut up about it already.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Samsprint's been "working" on gingerbread for Epic 4G for months now. I believe if it's cost efficient in Sprint's favor to simply fix the problem, it's better of we annoy them to an extent.
Funny, I thought Sprint was the carrier and Samsung was the Manufacturer.
My mistake.
Carriers don't make updates/fixes they just test/approve them and release them.
Put the pressure on Samsung. That will get results, hopefully.
Overstew said:
Samsprint's been "working" on gingerbread for Epic 4G for months now. I believe if it's cost efficient in Sprint's favor to simply fix the problem, it's better of we annoy them to an extent.
Click to expand...
Click to collapse
So has XDA. Its obviously an issue with that phone and an entirely different matter all together.
OP if you want to waste that much of your time and energy on something that will soon be fixed, either by the devs here or Sprint/Samsung, feel free. Just don't expect us sane rational people not to troll you.
Sent from my SPH-D710 using xda premium
OP got out of his contract, so that's a win... but yeah it'll be fixed soon.
mattykinsx said:
Funny, I thought Sprint was the carrier and Samsung was the Manufacturer.
My mistake.
Carriers don't make updates/fixes they just test/approve them and release them.
Put the pressure on Samsung. That will get results, hopefully.
Click to expand...
Click to collapse
Werd.
Sent from my SPH-D710 using Tapatalk
mattykinsx said:
Funny, I thought Sprint was the carrier and Samsung was the Manufacturer.
My mistake.
Carriers don't make updates/fixes they just test/approve them and release them.
Put the pressure on Samsung. That will get results, hopefully.
Click to expand...
Click to collapse
Your phone is under warranty through sprint for the first yr. You go through sprint before you contact the manufacturer. Sprint cannot afford to take escalations for every LOS. As well as the credits issued and contracts cancelled for something they sold and provide service for. Therefore they will demand Samsung to fix the issue. Or if Samsung has fixed the issue, they will demand quality to release a patch "yesterday". Worst case scenario if Sprint cannot resolve customers mass number of complaints they will recall the phone, issue refunds, or do exchanges.
clamknuckle said:
So has XDA. Its obviously an issue with that phone and an entirely different matter all together.
OP if you want to waste that much of your time and energy on something that will soon be fixed, either by the devs here or Sprint/Samsung, feel free. Just don't expect us sane rational people not to troll you.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Werd again...
Sent from my SPH-D710 using Tapatalk
clamknuckle said:
So has XDA. Its obviously an issue with that phone and an entirely different matter all together.
OP if you want to waste that much of your time and energy on something that will soon be fixed, either by the devs here or Sprint/Samsung, feel free. Just don't expect us sane rational people not to troll you.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Well with my free service and no contract, I don't mind waiting. I was just helping others to see the same satisfaction and quicker response from Sprint/Samsung..When i get a LOS now, i can laugh about it because i am not paying for it!
If you don't find my post helpful than why respond. I got satisfaction. My job is to help others to get the same.
Now i can leave this post for anyone who finds it useful....
Your Welcome,
Me
doesnt affect me when on stock rom.....
so id say get a replacement or another phone???? I hear good things about the evo 3d and photon
churro7 said:
doesnt affect me when on stock rom.....
so id say get a replacement or another phone???? I hear good things about the evo 3d and photon
Click to expand...
Click to collapse
Only happens once in a while for me...My idea was to have everyone join together and get a quicker fix..I am out of a contract and free service...Im great!!! I just like to share to try to help others. But this is America...Half agree, other half don't.
newalker91 said:
Uh no, no it is not. Your phone is under (pause for keyword here...) "MANUFACTURER'S" warranty for one year. Manufacturer in this case is Samsung, aka the party responsible for FIXING this issue. The reason people go through Sprint before they go to Samsung for their warranty is because they have too high of a sense of self-entitlement and/or are too arrogant to read their user manual which clearly states a contact number for Samsung, not Sprint, under the warranty section. Sprint would never recall this phone for an issue that some people are having. Quite frankly if I were the overseeing supervisor in your case, I would've told you to direct your frustrations at Samsung and never have let you out of contract. As a consumer, do some research before picking up a product if you aren't willing to take the risk of having defects which WILL be fixed. This phone hasn't even received its first patch yet, and you've already cost Sprint valuable network expansion dollars to give you something you didn't deserve by throwing a temper tantrum. Grow up and stop ruining things for everyone else by shoving around the wrong people.
Click to expand...
Click to collapse
Let me guess your work on Wall Street as well...
Send your phone off to Samsung and please let us know when you get the same phone back in the same packaging you sent it in. Should take 2-3 days for you to get your package back, so be patient.
Thanks
Just so people aren't confused. This post has nothing to do with the Wall Street guy above. I provided information on what Sprint did for me as a customer, do to LOS issues. Hope some will find satisfaction in reaching out to them for the lack of service you have had. If you had great service no issues...Cool!
Thanks,
ME
I'm in love with the concept that if you have anything to say about anything [that isn't negative toward a carrier] you must either be an employee or a "fan boy"
Seriously? Go **** yourself with that nonsense.
Samsung makes the phone. It's a great phone.
Samsung is KNOWN for slow updates NO MATTER WHAT CARRIER THE PHONE IS ON
You can pressure Sprint all you want, it's not going to change who is actually responsible for updates and fixes.
"Carriers don't make updates/fixes they just test/approve them and release them."
So is sprint fault too bc they have to test the phones first and looks like they are not.
dmora01 said:
"Carriers don't make updates/fixes they just test/approve them and release them."
So is sprint fault too bc they have to test the phones first and looks like they are not.
Click to expand...
Click to collapse
Who said Sprint doesn't have some blame?
They do test the phones.
But *****ing at Sprint for the LOS issue in some vain attempt to get the issue fixed faster is like *****ing to Best Buy because the iPhone 4 has that antenna issue
mattykinsx said:
Who said Sprint doesn't have some blame?
They do test the phones.
But *****ing at Sprint for the LOS issue in some vain attempt to get the issue fixed faster is like *****ing to Best Buy because the iPhone 4 has that antenna issue
Click to expand...
Click to collapse
Your dad would roll over in his grave and be very disappointed in you with your profanity kid.
I found an app which allows for free wifi tethering without rooting. If i continue to use this, do i violate my contract and if i do what is the worst that can happen?
If sprint terminates my contract, do i have to pay an early termination fee? Would I be able to keep my phone?
hs101 said:
I found an app which allows for free wifi tethering without rooting. If i continue to use this, do i violate my contract and if i do what is the worst that can happen?
If sprint terminates my contract, do i have to pay an early termination fee? Would I be able to keep my phone?
Click to expand...
Click to collapse
That question has been asked in forums since the hot spot mod was hacked. There are risks in everything and unless someone has been busted then I don't see anyone being able to answer you. If you are worried then pay for it or just don't use it. Search the other 100 threads about this and see what others have done
Sent from my SPH-D710 using Tapatalk
If you get caught, it is theft of service and since Sprint is located in Kansas, it is across state lines and as such is a felony and a federal offense. Sprint has been cracking down real hard on illegal tethering and many have been arrested and thrown in jail. Surprised you haven't heard about that, it's been all over the internet lately. They gave this one guy 5 years and denied his appeal. It seems harsh, but theft is theft any way you look at it.
My recommendation to you- stay away from tethering, especially if you enjoy your freedom.
playya said:
That question has been asked in forums since the hot spot mod was hacked. There are risks in everything and unless someone has been busted then I don't see anyone being able to answer you. If you are worried then pay for it or just don't use it. Search the other 100 threads about this and see what others have done
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
Im not worried at all. If sprint cancels my contract without any termination fees or fines then thats actually a good thing because i want to leave sprint.
_MetalHead_ said:
If you get caught, it is theft of service and since Sprint is located in Kansas, it is across state lines and as such is a felony and a federal offense. Sprint has been cracking down real hard on illegal tethering and many have been arrested and thrown in jail. Surprised you haven't heard about that, it's been all over the internet lately. They gave this one guy 5 years and denied his appeal. It seems harsh, but theft is theft any way you look at it.
My recommendation to you- stay away from tethering, especially if you enjoy your freedom.
Click to expand...
Click to collapse
Dude...
hs101 said:
Im not worried at all. If sprint cancels my contract without any termination fees or fines then thats actually a good thing because i want to leave sprint.
Dude...
Click to expand...
Click to collapse
Well this probably won't work if you trying to get kicked off... do a little light reading and you will find out how to do that
Sent from my SPH-D710 using Tapatalk
_MetalHead_ said:
If you get caught, it is theft of service and since Sprint is located in Kansas, it is across state lines and as such is a felony and a federal offense. Sprint has been cracking down real hard on illegal tethering and many have been arrested and thrown in jail. Surprised you haven't heard about that, it's been all over the internet lately. They gave this one guy 5 years and denied his appeal. It seems harsh, but theft is theft any way you look at it.
My recommendation to you- stay away from tethering, especially if you enjoy your freedom.
Click to expand...
Click to collapse
Cool story bro.
Sent from my SPH-D710 using xda premium
playya said:
Well this probably won't work if you trying to get kicked off... do a little light reading and you will find out how to do that
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
What do you mean by this.... Why wouldn't it work? I'm not trying to get kicked off by sprint, but if terminating my contract (without any ETF's) is the worst thing they can do then I feel like I have no worries (since when is a free $600 phone a bad thing =) ). I just want to make sure that it is the worst thing they can do.
_MetalHead_ said:
If you get caught, it is theft of service and since Sprint is located in Kansas, it is across state lines and as such is a felony and a federal offense. Sprint has been cracking down real hard on illegal tethering and many have been arrested and thrown in jail. Surprised you haven't heard about that, it's been all over the internet lately. They gave this one guy 5 years and denied his appeal. It seems harsh, but theft is theft any way you look at it.
My recommendation to you- stay away from tethering, especially if you enjoy your freedom.
Click to expand...
Click to collapse
Care to list your sources?
ydoucare said:
Care to list your sources?
Click to expand...
Click to collapse
Absolutely.
hs101 said:
What do you mean by this.... Why wouldn't it work? I'm not trying to get kicked off by sprint, but if terminating my contract (without any ETF's) is the worst thing they can do then I feel like I have no worries (since when is a free $600 phone a bad thing =) ). I just want to make sure that it is the worst thing they can do.
Click to expand...
Click to collapse
Honestly I am not sure why you even asked the question since you could of pulled up like I said a million other threads from xda and beyond to see what has happened or not happened to others... Like previously mentioned its either you get caught may have to pay or they just kick you off... Nobody can tell you for sure since we really dont know of anyone who has gotten caught... Hey you may be the first and then they throw the book at you... or not
I am done! Enjoy your tethering or not...
Playya out!
_MetalHead_ said:
If you get caught, it is theft of service and since Sprint is located in Kansas, it is across state lines and as such is a felony and a federal offense. Sprint has been cracking down real hard on illegal tethering and many have been arrested and thrown in jail. Surprised you haven't heard about that, it's been all over the internet lately. They gave this one guy 5 years and denied his appeal. It seems harsh, but theft is theft any way you look at it.
My recommendation to you- stay away from tethering, especially if you enjoy your freedom.
Click to expand...
Click to collapse
bwahahaha
10char
_MetalHead_ said:
If you get caught, it is theft of service and since Sprint is located in Kansas, it is across state lines and as such is a felony and a federal offense. Sprint has been cracking down real hard on illegal tethering and many have been arrested and thrown in jail. Surprised you haven't heard about that, it's been all over the internet lately. They gave this one guy 5 years and denied his appeal. It seems harsh, but theft is theft any way you look at it.
My recommendation to you- stay away from tethering, especially if you enjoy your freedom.
Click to expand...
Click to collapse
Its not federal if you live in Kansas!
Please do not tell me speculations....
Does anyone know from experience (from themselves or others) what sprint does if they catch you tethering.
hs101 said:
Please do not tell me speculations....
Does anyone know from experience (from themselves or others) what sprint does if they catch you tethering.
Click to expand...
Click to collapse
They send you a letter telling you that you are using the tethering feature of the phone without paying and that to modify your behavior (aka stop tethering without paying) or they'll be forced to do something about it (make you cough up the $$$ or boot you off the network).
The only time's we hear people getting these letters are where it's just obvious they're tethering. Aka Console gaming (some guy did 100gb and got pissed off and came here to rant... yall remember him? ya.... lol), HD netflix, torrents, or just outrageous stuff that involves things you don't usually use on a phone.
Other than that, i don't believe they do a whole lot else (waste of time usually to do anything else..... you = statistics, aka replaceable)
okay guys, I so I've been arguing with my mom for weeks now about rooting my e4gt even though it already is ... but she constantly asks how I did something to my phone, change battery color, bootscreen, etc., and I can tell her I rooted my phone because she said she'll take it because rooting is illegal.
I told he rwhoever said this is stupid sprint can't make laws, but she's saying that it is against her contract rules she signed with sprint contract.. can anyone argue with this, I highly doubt that this is true..
Sent from my SPH-D710 using xda premium
They will only terminate because of too much roaming and tethering ...ie downloading torrents or Xbox ps3 gaming .. go get sprint tos . According to dept of justice there is a exception in the digital millennium copyright law that allows for jailbreak and rooting.
http://money.cnn.com/2010/07/26/technology/iphone_jailbreaking/
Sent from my SPH-D710 using xda premium
Nothing about rooting in the contract. Zero. Make her show you where it says that
Sent from my SPH-D710 using xda premium
I work for Sprint, and there is nothing in the contract about what you do to your phone. As you said, there's nothing illegal (that would imply some sort of court action for doing it) but some Sprint techs will not work on a phone that is rooted.
Really the contract basically just says you will have service for the two years, if you cancel early, you pay a fee. The contract does not mention anything about the specific phone you have (i.e. whether it is an android or a blackberry, etc), does not mention what plan you have (because this can be changed at any time without a contract renewal.), and does not mention anything about modifying the software of your device. As mentioned above, if you over-use roaming, sprint may end your contract for you, but that is actually way more rare than people make it seem.
Also, arguing with the one that controls your cell service is not good advice. She has the ability to data and SMS restrict your phone, or suspend service on it altogether by just calling up customer service.
So, rather than telling her you rooted it, tell her you installed a Sprint ID. If she's smart enough to ask which one so you can install it on her phone, just root hers too.
If you check m+p they can't refuse to work on it because its rooted .
Sent from my SPH-D710 using xda premium
Epix4G said:
If you check m+p they can't refuse to work on it because its rooted .
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I can check M&P all day long, but I know techs in the area that say that if there is a software issue with a rooted device, it has to be reverted back to stock before they will look at it. Hardware issues are a different story though.
krisI0N said:
okay guys, I so I've been arguing with my mom for weeks now about rooting my e4gt even though it already is ... but she constantly asks how I did something to my phone, change battery color, bootscreen, etc., and I can tell her I rooted my phone because she said she'll take it because rooting is illegal.
I told he rwhoever said this is stupid sprint can't make laws, but she's saying that it is against her contract rules she signed with sprint contract.. can anyone argue with this, I highly doubt that this is true..
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
First, I hope you've thanked your mom for getting you such a great phone and paying your bill.
Second, it's her account and her right to be concerned.
I've told my son for years (he's grown now) and tell my nieces often, it's all in how you present it. If you talk to your mom like she's an idiot, she's likely going to rebuff you and do as monkeyracer mentioned (turn off sms, disable service, etc). I would suggest you show her this forum so some of the informed posters can put her mind at ease.
http://news.cnet.com/8301-13578_3-20011661-38.html
Jailbreaking your iPhone or other mobile devices will no longer violate federal copyright law, thanks to a new ruling that updates the 1998 DMCA.
Click to expand...
Click to collapse
Also, there are several one-click packages available that will literally restore the phone to the original factory condition with one click of a mouse.
http://forum.xda-developers.com/showthread.php?t=1383678
This One-Click ODIN contains the SHIPPED EG30 Modem, Kernel, and ROM which the E4GT was initially released with.
Being a Factory Reset, this WILL reset all your Android user data. If you'd prefer to keep your user data, use the NoData version.
Click to expand...
Click to collapse
buy your own phone and brick it all day!
monkeyracer said:
I can check M&P all day long, but I know techs in the area that say that if there is a software issue with a rooted device, it has to be reverted back to stock before they will look at it. Hardware issues are a different story though.
Click to expand...
Click to collapse
Those the same idiots that say installing a launcher can mess up your phone ..... sometimes when I need a good laugh instead of going to a comedy club I will go to sprint to listen to what the employees say ......that's funny
Sent from my SPH-D710 using xda premium
Epix4G said:
Those the same idiots that say installing a launcher can mess up your phone ..... sometimes when I need a good laugh instead of going to a comedy club I will go to sprint to listen to what the employees say ......that's funny
Sent from my SPH-D710 using xda premium
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My wife and I went to the Sprint store to have her number changed and they said they couldn't do it because it was rooted and that alone would prevent them from changing the number. There are good and bad employees at every business but sometimes I wounder if certain ones missed the initial training courses. It's one thing to be say "I'm not sure" if they don't know what rooting actually does. It's another thing to say something so matter-of-fact as if they know what they're talking about.
Actually the terms of service were modified in the last year (I don't know exactly when it happened) to specify that rooting is grounds for terminating your service (prior to that it just said modifications)
I am surprised your mom actually read the tos, the reference is buried somewhere near the bottom 3rd iirc. Is she an attorney or engineer? Those are amongst the few catagories of people who imo might read the entire tos ahead of time, rather than after something happens that affects them.
Anyway, your response to her can be that
1) companies put terms in their contracts which are not enforceable all the time, either to socially engineer you away from some behavior, or set up some pretext to protect their interests in the future
2) no one afaik has ever posted that sprint has tried to use this clause in the tos to terminate service
I am on mobile right now so it isn't convenient to dig up the reference, but if someone is interested I can look it up. It is in the section which says if you are rude or abusive to an agent that is grounds (according to sprint) for termination of service.
KCRic said:
My wife and I went to the Sprint store to have her number changed and they said they couldn't do it because it was rooted and that alone would prevent them from changing the number. There are good and bad employees at every business but sometimes I wounder if certain ones missed the initial training courses. It's one thing to be say "I'm not sure" if they don't know what rooting actually does. It's another thing to say something so matter-of-fact as if they know what they're talking about.
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I so hate you for this comment I just busted out laughing at this.
Personally, I don't understand why carriers are even obssessed with controlling our phones. Some of us get the phone (no matter if it's android or iphone) because we are able to root and jailbreak it. If we wanted a basic phone we would get blackberrys. smh sorry for the rant I just feel like corporations seem to want to control the way a consumer should think and what to do with devices.
Epix4G said:
Those the same idiots that say installing a launcher can mess up your phone ..... sometimes when I need a good laugh instead of going to a comedy club I will go to sprint to listen to what the employees say ......that's funny
Sent from my SPH-D710 using xda premium
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I'll have to try that..sounds like a fun time!!
bsmoove386 said:
I so hate you for this comment I just busted out laughing at this.
Personally, I don't understand why carriers are even obssessed with controlling our phones. Some of us get the phone (no matter if it's android or iphone) because we are able to root and jailbreak it. If we wanted a basic phone we would get blackberrys. smh sorry for the rant I just feel like corporations seem to want to control the way a consumer should think and what to do with devices.
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I don't know why either. If you take a step back and look at the whole picture (government included), minus the genocide, they are modeling their practices after Hitler and many other tyrants of history. Absolute authority and control through trickery of words and the slow implementation of progressively stricter policies. And most eat it up thinking it's for their own good. That's my rant for the day
As far as this rooting issue. Sprint reserves the right to terminate a contract for ANY reason they think warrants it. So in that sense, rooting is no worse than making a phone call. Both could void your contract just the same. Is rooting illegal? It's about as illegal as using 'sudo' in Linux.
Rooting isn't simply gaining access to the naughty parts. It's literally becoming that device since your changing your UID to 0 - which is not a number. And I don't like being some number.
sfhub said:
Actually the terms of service were modified in the last year (I don't know exactly when it happened) to specify that rooting is grounds for terminating your service (prior to that it just said modifications)
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I just read through the Terms and Conditions among other documents, and there is nothing of the sort that I can locate.
Many people who claim to work for Sprint ahve stated that if your have the Equipment Service and Repair program on your account, they are required to work on the device, regardless of whether it has been rooted. If you break it to the point they cannot fix it, you may have to fall back on the Equipment Replacement Program or send it to Samsung.
Also, for Samsung's position, check my post here: http://forum.xda-developers.com/showthread.php?t=1548588
Terms and Conditions: http://shop2.sprint.com/en/legal/legal_terms_privacy_popup.shtml
Privacy Policy: http://www.sprint.com/legal/privacy.html
Acceptable Use/Network Management: http://www.sprint.com/legal/agreement.html#neut
Surcharges, Taxes and Fees: http://support.sprint.com/support/a...d_other_charges/case-ib376964-20090810-135914
Equipment Service and Repair: http://shop.sprint.com/global/pdf/services_solutions/brochure_tep_esrp.pdf
Equipment Replacement: http://shop.sprint.com/global/pdf/services_solutions/brochure_tep_erp.pdf
Basically, you own your device, you can do what you want with it. Just don't expect Sprint to fix it for free if you break it.
Sprint doesn't care if you root as long as you bother them because of it.
Sent don't from my SPH-D710 using Tapatalk
Mattheyu said:
I just read through the Terms and Conditions among other documents, and there is nothing of the sort that I can locate.
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https://manage.sprintpcs.com/output/en_US/manage/MyPhoneandPlan/ChangePlans/popLegalTermsPrivacy.htm
Our Right To Suspend Or Terminate Services
We can, without notice, suspend or terminate any Service at any time for any reason. For example, we can suspend or terminate any Service for the following: (a) late payment; (b) exceeding an Account Spending Limit; (c) harassing/threatening/abusing/offending our employees or agents; (d) providing false or inaccurate information; (e) interfering with our operations; (f) using/suspicion of using Services in any manner restricted by or inconsistent with the Agreement and Policies; (g) breaching, failing to follow, or abusing the Agreement or Policies; (h) providing false, inaccurate, dated, or unverifiable identification or credit information or becoming insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications (for example, rooting the device); (j) failing to use our Services for an extended period of time; (k) failing to maintain an active Device in connection with our Services; or (l) if we believe the action protects our interests, any customer’s interests, or our networks.
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As I mentioned above, it used to just say generic "modifying device" but some time in the past year, they specifically added the rooting clarification.
Also as I mentioned above, companies often put in terms that are not enforceable and also AFAIK, I have never seen someone posting they were terminated due to this term.
I won't argue the merits (or non-merits) of this clause, just pointing out that it does exist.
The techs I am talking about are very good, and they don't refuse to work on rooted phones, but with any software issue (including issues on non-rooted phones) they usually revert the phone back to stock (read: hard reset) so they can rule out external software as the cause of the issue. If the phone is rooted, factory reset is not going to bring it back to stock, and they are not going to unroot the phone for the customer, so what is the answer? The customer has to unroot the phone and bring it back in to be checked again.
BTW, if you have ESRP or TEP, there's no reason you would need to contact Samsung. Samsung is really only necessary for warranty stuff for those too cheap to get ESRP or TEP.
KCRic said:
My wife and I went to the Sprint store to have her number changed and they said they couldn't do it because it was rooted and that alone would prevent them from changing the number. There are good and bad employees at every business but sometimes I wounder if certain ones missed the initial training courses. It's one thing to be say "I'm not sure" if they don't know what rooting actually does. It's another thing to say something so matter-of-fact as if they know what they're talking about.
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I love it when people talk like they know stuff, just because they work somewhere. like baristas at starbucks talks as if they know all about coffees and etc. just like anther sprint worker, who told me galaxy nexus will work with sprint's current 4g(wimax) network.. just pure idiots.. i wish people were more humble.. yes there are ton of clueless customer, but just because you work at a place, that does not make you an encyclopedia of the items and service you offer. the knowledge of the items and service belongs to those who have actually spend some time researching..
Scary :x
We're getting daily emails now about sprint's on the west coast getting their audits from sprint already, and how picky their being (like deducting points for not checking the boxes next to what we can save on the data preservation). I'm still new, just out of my ninety days, and was hoping to get some advice from some other techs who have been thru an official audit, not a mock audit from your srss or iae.
I also heard their going employee to employee and asking random questions. My biggest fear is they'll ask me a sales Rep related question and ill be left looking stupid. Is this true? What kind of questions will they ask?
I probably shouldn't be too worried. My srss for PCS experts uses my ready now pitch as an example for other stores. Literally, ill be in front of a crowd of customers and it goes down like this:
HOW SATISFIED ARE WE??
VERY!!!!
WHAT SERVICE DID WE PARTICIPATE IN???
READY NOW!!
he says he's buying me some pompoms
kurtiskobain said:
Scary :x
We're getting daily emails now about sprint's on the west coast getting their audits from sprint already, and how picky their being (like deducting points for not checking the boxes next to what we can save on the data preservation). I'm still new, just out of my ninety days, and was hoping to get some advice from some other techs who have been thru an official audit, not a mock audit from your srss or iae.
I also heard their going employee to employee and asking random questions. My biggest fear is they'll ask me a sales Rep related question and ill be left looking stupid. Is this true? What kind of questions will they ask?
I probably shouldn't be too worried. My srss for PCS experts uses my ready now pitch as an example for other stores. Literally, ill be in front of a crowd of customers and it goes down like this:
HOW SATISFIED ARE WE??
VERY!!!!
WHAT SERVICE DID WE PARTICIPATE IN???
READY NOW!!
he says he's buying me some pompoms
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Like he said, I wouldn't worry about it - just do you best, its all you can do.
newalker91 said:
Sounds like you're 3rd party. I spent over a year as a 3rd party tech before moving to corporate. The auditors have no affect on your job directly, they can only complain to your franchise owners if things aren't perfect. Do what you can to the best of your ability and you'll be fine. The only ones who can fire you are the management staff within your independent company, so just suck up to them and gain some job security. Things here at corporate are much more slack.
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Put in a word for me at the Cave Springs location, lol. Ive been trying to get on in one of the STL stores for a couple years...
study S.P.R.I.N.T., the new hire training, and wear a name tag. thats pretty much all they will hassle you about. oh, and have ALL info on EVERY data preservation filled out! for good measure we get a data preservation on EVERY device, EVERY time. just in case. Good luck!
lol, batteries. Its been probably the biggest point of contention at our corporate store. Just make sure any batteries you have on hand are in inventory.
I agree, this audit season sucks. Having us do things like shipping our vendor returns every Sunday, even when they're not full, just to minimize the amount of phones auditors can look at. Ridiculous.
I look at everything they're making us do like Kosher rules; you're going to obey this rule, not because it's against the rules, but so that it will keep you from breaking another rule. It's annoying, especially when my store passed audit last year, and the only reason we're subjected again is because the rest of the district failed.
Sent from my SPH-D710 using xda premium
You would figure that your iae would let you know if you meed the entire preservation form filled out. Why would they count off for not having it filled out.
Sent from my SPH-D710 using XDA
And as far as batteries go don't forget to make sure they are all secured with either the stickers covering the leads or in a baggy. Don't want any WMD's blowing up your store.
People I know have told me many times I should go into this field. How much could a typical tech make?
tmthrash said:
You would figure that your iae would let you know if you meed the entire preservation form filled out. Why would they count off for not having it filled out.
Sent from my SPH-D710 using XDA
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to tell you the truth, that doesn't make sense. If a customer doesn't authorize you to temporarily store their contacts so that you can restore them, then that box shouldn't be checked. I can't see how that would lose points either.
What IS a no-no, however, is keeping the bottom half of DP sheets, those need torn off and shredded.
Sent from my SPH-D710 using xda premium
oscarthegrouch said:
People I know have told me many times I should go into this field. How much could a typical tech make?
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Not a lot lol. Many less than 30000 year.
We're very under appreciated, considering how few of us there are in relation to sales reps.
Are there some of us that deserve that little? Sure.. it doesn't take much education to gain the position.
But there are a lot of others that actively save the company a lot of money, and are inherently more valuable, and it takes a pretty smart tech to be that way.
Sent from my SPH-D710 using xda premium
Just to be clear, the bottom half only has to be shredded if its filled out right?? That's what my big wigs told me.
At the rate I'm going ill be making 28k which isn't bad considering its my first year and my manager can't seem to stress enough that there is no cap to what I can make.
Are you other techs allowed to sell accessories? Its a big debacle between me and one particular sales Rep. He seems to think that if I spend an hour with a customer replacing their 3d LCD that when they need a new screen protector I should hand it over to him. I think this is bull, as any accessories sold thru s&r are made by my hand and I should should have the privilege of the commission.
I've been told all we need with etickets are the dp and the eticket summary...is this correct? I started right when they started cracking down and every other day they needed something new or different as far as etickets page combinations
One more quick thing...does my manager get EVERYTHING I make on the NASCcalander????
Yes every transaction posts to the calender on Nasc.
We can see everything!!!
I didnt mean it as does he see everything...I mean, if I have a 10,000$ month, does he only get a percentage of that or does he pocket it all? Obviously I'm getting my cut of it too, but I was interested in how he gets paid...is he getting a percentage or is that pure profit for him?
Here at my store we mostly lost points due to things like notes not being complete in the eTickets, the rest was fine.
DP forms as long as the 4 lines were signed we were okay (Name/Signature/Phone #/what's the last one?) were the only requirements, and of course shredding the bottom portion.
For the most part they only ask reps questions, techs it's just tech questions.
Audits suck.
The best information I have is to start getting in the habit of asking everything your supposed to, not letting it slip with anyone. It's usually the most unassuming person that turns over the scorecard when it's done.
Just do your best, and not make any big mistakes, you'll be fine.
Sent from my SPH-D710 using Tapatalk 2 Beta-2
kurtiskobain said:
I didnt mean it as does he see everything...I mean, if I have a 10,000$ month, does he only get a percentage of that or does he pocket it all? Obviously I'm getting my cut of it too, but I was interested in how he gets paid...is he getting a percentage or is that pure profit for him?
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Every dealer is different, but no single person gets the entire calendar. The calendar is money paid to the company to operate their ASC. You as a tech get a percentage as commission (I'm assuming).
Again, I don't know how it is at your company, but I get paid $1 for every ticket plus my commission percentage as lead.
Must be nice.
I don't get a cent of our calendar.
Really really liking them.
coorsleftfield said:
Really really liking them.
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I thought I was the only one. I made a few thousand at the close of business Friday. My portfolio is looking quite well just wish they paid dividends.
Sent from my SPH-L710 using xda app-developers app
What changed that is making their stock go up? Any new announcements or something?
DarkManX4lf said:
What changed that is making their stock go up? Any new announcements or something?
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Q2 earnings. It was a loss, but less of a loss than analysts predicted. lol
DarkManX4lf said:
What changed that is making their stock go up? Any new announcements or something?
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Maybe the actual launch of lte
Sent from my SPH-L710 using Tapatalk 2
Network vision showing improvements
ktrotter11 said:
Maybe the actual launch of lte
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It's as simple as they did better than people were expecting. They're still highly leveraged which is risky, but their improved cash flow suggests some margin of safety business-wise. Also, they've done very well so far in improving customer service and expanding their network. That wasn't a bad day for myself either...
I wish network Vision would come to the nyc area sooner.
Sell! Sell! Sell! lol. Only in these fabulous economic times can a company post losses for a couple straight years and then as soon as they post losses that aren't as bad as predicted, they become a company that people want to invest their money in. Wasn't too long ago bankruptcy was rumored to be an option. lol. Hopefully, it keeps up, they can use it to help secure loans for NV.
flonker said:
Sell! Sell! Sell! lol. Only in these fabulous economic times can a company post losses for a couple straight years and then as soon as they post losses that aren't as bad as predicted, they become a company that people want to invest their money in. Wasn't too long ago bankruptcy was rumored to be an option. lol. Hopefully, it keeps up, they can use it to help secure loans for NV.
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Once S hits the $5.00 mark as long as it continues to show signs of a turnaround it should increase in price quickly.
well if you like 'em so much, why don't you just marry 'em?
¡P
coorsleftfield said:
Really really liking them.
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Like Murder Boner liking them?
Sent from my SPH-L710 using xda premium
advancedbasic said:
It's as simple as they did better than people were expecting. They're still highly leveraged which is risky, but their improved cash flow suggests some margin of safety business-wise. Also, they've done very well so far in improving customer service and expanding their network. That wasn't a bad day for myself either...
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As long time Sprint customer I will agree that their customer no-service has changed to customer service. They have done a lot of improvements to right that ship, not to mention some of their plans are very nice, unlimited data... what other carrier has that now (unless grandfathered in)
Glad others feel this way and not just me. I bought it awhile ago when I knew they were getting the iphone, NV was rolling out, and LTE would be out soon. Took a couple dips on me, but it's doing well now! This was the first stock I've ever bought too.....figured I'd buy something I at least knew a lot about. What are other's opinions of a relative short term high point? In my head 6 months ago I thought $5 would be my sell point but I've read recently that that is the point it's ok for fund managers to buy so it will probably go up more from there. Just wondering what other people thought.
I think the new iPhone will give them another boost as people figure out that Sprint LTE is real and they can get unlimited fast data on Sprint.
coorsleftfield said:
I think the new iPhone will give them another boost as people figure out that Sprint LTE is real and they can get unlimited fast data on Sprint.
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I pray people don't figure this out. Sprint's data speeds TANKED when the iPhone hit, and you can be assured that an LTE capable iPhone will do the exact same thing...fricking hipsters.