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I have TEP.
Here's my problem.
I have an Epic that, on multiple ROMs (SyndicateROM Frozen, CleanGB MTD, and even stock at EC05, EI22, and EL30), sometimes enters a state where the capacitive buttons (menu, home, etc.) stop responding. They flash when you touch them, but I get no haptic feedback or response from the phone's OS. I have to slide open the keyboard and use the hard buttons (which DO work). Also, the capacitive touchscreen works perfectly.
I've owned the phone for over a year, and this just started happening.
My guess is that it's a hardware problem and that there's something wrong with the capacitive button controller or related circuitry.
But how in the heck do I prove this to Sprint?!?!?
I wiped it back to EB13 and took it OTA up to EI22. I verified I was still getting the button lock.
I took it in, but they couldn't reproduce the lockup. They calibrated the touchscreen for me and rewiped it. I took it home and was still seeing the problem.
What do I do next?
If the phone isn't malfunctioning while I'm at the store, how am I going to get them to replace any part of the phone?
gawd where's a camcorder when you need one LOL I'm not entirely sure but id say hang around a tech store for a while and wait for it to happen and then run and be like " LOOK LOOK ITS DOING IT ITS DOING IT!" In all seriousness make sure you can reproduce it or video tape it
Sent from my SPH-D700 using xda premium
Biggoron said:
gawd where's a camcorder when you need one LOL I'm not entirely sure but id say hang around a tech store for a while and wait for it to happen and then run and be like " LOOK LOOK ITS DOING IT ITS DOING IT!" In all seriousness make sure you can reproduce it or video tape it
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Great idea. That definitely gets a thumbs-up! I'll just walk around with my camera in my pocket.
I realize that this may take a few trips to the store, but at least I can show evidence on my schedule.
Biggoron said:
" LOOK LOOK ITS DOING IT ITS DOING IT!"
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Too funny!!!
Sent from my SPH-D700 using Tapatalk
Apparently, things went easier than I thought.
I started getting reboots on the phone today (EL30 trouble?). I took it in, and they wiped it. I picked it up after work and sat in my car for a few minutes. The phone rebooted. I took it back in, and they ordered a replacement.
EDIT: And not once did they need to see my video. The whole repair setup was very smooth. I was impressed!
IBNobody said:
Apparently, things went easier than I thought.
I started getting reboots on the phone today (EL30 trouble?). I took it in, and they wiped it. I picked it up after work and sat in my car for a few minutes. The phone rebooted. I took it back in, and they ordered a replacement.
EDIT: And not once did they need to see my video. The whole repair setup was very smooth. I was impressed!
Click to expand...
Click to collapse
Good that means you have very cool tech reps where you live. Glad to hear you got a replacement
Sent From My "epic" SPH-D700 via XDA Premium
I stepped out to grab lunch and I suspect the guy at the deli took my phone when I put it down to get my wallet out. Of course he turned the device off, so I can't call it. I checked Google latitude and it shows my last location as IN FRONT OF the deli, but since the guy shut the phone off its been idle for two hours. Unfortunately I dont have a password on the device so my concern is he will get in there and mess around with my emails and so forth. Is there anyway for me to remotely setup a password/pincode on the device so that when he does turn it on its locked? Assuming its locked I should be able to track it using Google Latitude or perhaps install one of those other apps. Any help would be greatly appreciated...
disassociate it from google and change your password so he cannot access that. otherwise there is little you can do at this point. also contact your carrier to get it kicked off the network as well.
Darunion said:
disassociate it from google and change your password so he cannot access that. otherwise there is little you can do at this point. also contact your carrier to get it kicked off the network as well.
Click to expand...
Click to collapse
I am trying to install Android Lost on it now so that when he does turn it on it will have a PIN lock. However, once I have done that I plan on wiping the device if possible. How do I disassociate all the Google services on the device?
Not sure if this would work but you could log into the playstore and download the prey project app and make it install on your phone and then from there possible set it up from there website to add a lockcode and such
Im not sure though if the app will automatically download as soon as its turned on and if the app will work if you dont set it up though your phone
heres the link
https://play.google.com/store/apps/details?id=com.prey&hl=en
seanrobot said:
Not sure if this would work but you could log into the playstore and download the prey project app and make it install on your phone and then from there possible set it up from there website to add a lockcode and such
Im not sure though if the app will automatically download as soon as its turned on and if the app will work if you dont set it up though your phone
heres the link
https://play.google.com/store/apps/details?id=com.prey&hl=en
Click to expand...
Click to collapse
Since I already have Android lost (attempting) to run when he turns it on, at this point my primary concern is disassociating all Google services on that device. I am trying to figure out how to do that so if you have a suggestion please let me know!
As he said ..change ur Google password
sent from my limited edition red Gnex
http://support.google.com/a/bin/answer.py?hl=en&answer=166847
http://support.google.com/a/bin/answer.py?hl=en&answer=173390
maybe this is helpful a little?
Damn, bad luck. Maybe you can find something useful on the following link that might help:
http://www.pcworld.com/article/250040/how_to_locate_your_unprotected_android_device.html
If (hopefully) you can get this device back or for your next device anyway, I have one word for you: Cerberus
Good luck!
EDIT: NVM, seems all the stuff on that link has pretty much been suggested to you already
Install plan b
Change google padssword should be enough to disassociate it anyway
Inviato dal mio Galaxy Nexus con Tapatalk 2
Darunion said:
http://support.google.com/a/bin/answer.py?hl=en&answer=166847
http://support.google.com/a/bin/answer.py?hl=en&answer=173390
maybe this is helpful a little?
Click to expand...
Click to collapse
Those links are great, but they appear to be for Google Apps users. Is there something similar for "regular" Google users who don't have Google Apps?
If I change my Google password what happens when the thief turns my phone back on? Will he still be able to see the old messages in my Gmail inbox, as well as all my contacts? Also, if I change the password now what happens to a pending installation from a service such as Android Lost? Will it still be able to install or will it fail since it cant authenticate to the device? Lastly, if I wait for Android Lost to authenticate and then change my Google password will it still work?
Dude. I stead of messing with apps go back to the frikin deli and see if they found your phone. Tell them you have a tracking device and it says its last location was the deli and where you last left it. Why assume the deli cashier room it. Some Joe behind you could have taken it also and turned it off and ran off . That's what I would do instead of installing apps.
Sent from my Galaxy Nexus using xda app-developers app
Personally, I would get some animal tranquilizers and wait for the deli worker to be alone. Knock him out and bring him back to the deli after hours. Then put plastic tarps over everything and duct tape him down to the prep board. Using a scalpel, cut his cheek and save a drop of blood for your trophy. Put pictures of your GNex around the room and talk to him about his crime before plunging a huge ass knife into his chest. When done, cut up his body and place the parts into 2-3 garbage bags. Finally, take a boat out on the water and dump the bags.
That should take care of the problem...until the next phone is stolen...
Sent from my Nexus 7 using Tapatalk 2
ExploreMN said:
Personally, I would get some animal tranquilizers and wait for the deli worker to be alone. Knock him out and bring him back to the deli after hours. Then put plastic tarps over everything and duct tape him down to the prep board. Using a scalpel, cut his cheek and save a drop of blood for your trophy. Put pictures of your GNex around the room and talk to him about his crime before plunging a huge ass knife into his chest. When done, cut up his body and place the parts into 2-3 garbage bags. Finally, take a boat out on the water and dump the bags.
That should take care of the problem...until the next phone is stolen...
Click to expand...
Click to collapse
Seriously, you have issues.
Sent from my Galaxy Nexus using xda app-developers app
killyouridols said:
Seriously, you have issues.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Your name is killyouridols....
Sent from my LG-P930 using xda premium
ExploreMN said:
Personally, I would get some animal tranquilizers and wait for the deli worker to be alone. Knock him out and bring him back to the deli after hours. Then put plastic tarps over everything and duct tape him down to the prep board. Using a scalpel, cut his cheek and save a drop of blood for your trophy. Put pictures of your GNex around the room and talk to him about his crime before plunging a huge ass knife into his chest. When done, cut up his body and place the parts into 2-3 garbage bags. Finally, take a boat out on the water and dump the bags.
That should take care of the problem...until the next phone is stolen...
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Yes!!!!!!! Ahahahahaha XD. THIS^^^
Guys try not to freak out too much. It's everyone's favorite serial killers MO. It's from a HBO series on TV. Dexter is the name of it.
Sorry your GNex got stolen. I'd be livid. Hope you can recover it...
Sent from my Galaxy Nexus using xda app-developers app
rani9990 said:
Your name is killyouridols....
Sent from my LG-P930 using xda premium
Click to expand...
Click to collapse
LMFAO
get GEE`D
lookout security can remotely wipe your phone, but you need it to installed on the phone first.
Does the Deli itself have any security cameras?
I wasn't being overly serious
Sent from my Galaxy Nexus using xda app-developers app
I really like the concept of Google wallet, and I try to use it whenever possible. but I've noticed that sometimes it works really good and sometimes its a real pain in the a**. for example, I use it to get gas at bp gas stations. the one closer to my house works great, first tap almost every time. but a couple other BP's I use it at on the way to work sometimes, its a nightmare. it takes 7-8 tries, and the terminal usually times out and I have to try it again... then it works (after holding up the line and making me look like an a** lol). and I've tested this with multiple roms, kernels, case on/off, starting wallet app before using, updating wallet app/going back to previous versions, etc. and nothing really makes a difference. anyone else have trouble with wallet, or better yet tips to make it work better? I've contemplated going back completely to stock unrooted just to see if that helps but if rather not, especially if its not going to help.
Sent from my Galaxy Nexus using xda premium
lowrider262 said:
I really like the concept of Google wallet, and I try to use it whenever possible. but I've noticed that sometimes it works really good and sometimes its a real pain in the a**. for example, I use it to get gas at bp gas stations. the one closer to my house works great, first tap almost every time. but a couple other BP's I use it at on the way to work sometimes, its a nightmare. it takes 7-8 tries, and the terminal usually times out and I have to try it again... then it works (after holding up the line and making me look like an a** lol). and I've tested this with multiple roms, kernels, case on/off, starting wallet app before using, updating wallet app/going back to previous versions, etc. and nothing really makes a difference. anyone else have trouble with wallet, or better yet tips to make it work better? I've contemplated going back completely to stock unrooted just to see if that helps but if rather not, especially if its not going to help.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
the terminal isnt setup correctly.
Zepius said:
the terminal isnt setup correctly.
Click to expand...
Click to collapse
I was thinking the same thing at first, but the thing is after trying over and over it usually works. if it wasn't set up right I would think it just wouldn't work period
Sent from my Galaxy Nexus using xda premium
Zepius said:
the terminal isnt setup correctly.
Click to expand...
Click to collapse
This.
This one store I use it in, there are two registers with pay pass readers -- google wallet works on one of them every single time, the other one it never works.
lowrider262 said:
I was thinking the same thing at first, but the thing is after trying over and over it usually works. if it wasn't set up right I would think it just wouldn't work period
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
could be a bad connector/faulty reader... either way, the terminal still isnt setup properly.
I've had this problem a few times at McDonald's and have figured out that there is a little light on their card reader. If the light is burning it works, if light not working then nfc reader doesn't work right either. I think may be case with others as well.
Sent from my Galaxy Nexus using xda premium
As the other guy said. Its the terminal. I'm stock and jack in the box is hit or miss. 7-11 always works and McDonalds works 90% of the time. Employees have explained the terminal hasn't been updated when it doesn't work...
When I change the LCD density down to 220 I am not able to place more than 5 apps on my app launcher toolbar. There is room for 7 shortcuts.
What is the point in change the density if it does not allow me to place more shortcuts on my homescreen.
I use it any chance I get its extremely convenient and the only time it ever took more time than it would have to pull out my wallet was the day I updated the Wallet app and tried to initialize in a poor signal area (thanks, Sprint). Another time, their paypass terminal just didn't work at all, something on their end.
Google Wallet is an extreme hit in my book.
I had an issue with it not working at a convenience store once. They rebooted their register and it worked fine after.
Sent from my Galaxy Nexus using Tapatalk 2
I've been told I couldn't use it at Walgreens once. But besides that it works good when I use it. Which is any chance I get
Sent from my Galaxy Nexus using Tapatalk 2
I use it daily at 7-11
Sent from my Galaxy Nexus
Completely out of topic but fun to read while you're reading the comments!
Sent from my Galaxy Nexus using xda app-developers app
I just wish it could be used here in the UK around near where I live
Sent from my Galaxy Nexus
i've never had an issue with it, other than the cashiers giving me the old "That might not work here", followed by "oh it went through"
I kind of hate that i have to educate cashiers sometimes but that's alright.
MarkGbe said:
i've never had an issue with it, other than the cashiers giving me the old "That might not work here", followed by "oh it went through"
I kind of hate that i have to educate cashiers sometimes but that's alright.
Click to expand...
Click to collapse
Had this issue on my first try, it went through, but on my 2nd try, the cashier was quick to ask for cash because the pin screen popped up..
Will the next nexus have a longer screen?
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
Click to expand...
Click to collapse
I would definitely take it back and make them give you a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
Click to expand...
Click to collapse
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
Sent from my SAMSUNG-SGH-I317 using xda premium
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
Click to expand...
Click to collapse
Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.
I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
Sent from my Nexus 7 using XDA Premium HD app
Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
Sent from my awesome gn2 jesusphone using xda app-developers app
Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
Sent from my SAMSUNG-SGH-I317 using xda premium
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Yea my wifi lte transfer is always spot on so something may be wrong
Sent from my SAMSUNG-SGH-I317 using xda premium
williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
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Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app
kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
Sent from my Nexus 7 using XDA Premium HD app
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That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
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Disabling Smart WiFi appeared to fix the problem.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
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Hey guys so I'm having an issue with a phone, it used to happen once in a blue moon, but now it's happening all the time to the point the phone is almost unusable. It acts as if menu keys are being pressed, when I'm not even touching the phone! This video is a great example, someone has to have seen this. What's the fix?
http://www.youtube.com/watch?v=4JdsrgVJM9k
Galaxy Epic SGII - SPH-D710 JellyBean 4.1.2 GB27
nim6us said:
Hey guys so I'm having an issue with a phone, it used to happen once in a blue moon, but now it's happening all the time to the point the phone is almost unusable. It acts as if menu keys are being pressed, when I'm not even touching the phone! This video is a great example, someone has to have seen this. What's the fix?
http://www.youtube.com/watch?v=4JdsrgVJM9k
Galaxy Epic SGII - SPH-D710 JellyBean 4.1.2 GB27
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From what I've read it happens in low signal areas. Here's a thread that may be helpful.
http://forum.xda-developers.com/showthread.php?p=23032612
Sent from my SPH-D710 using Tapatalk 2
There is a way to disable the menu key and use the search key as menu. It's somewhere in the general forums buried somewhere.
Sent from my SPH-D710 using Tapatalk 4
Dypraxxx said:
There is a way to disable the menu key and use the search key as menu. It's somewhere in the general forums buried somewhere.
Sent from my SPH-D710 using Tapatalk 4
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Yes here it is
http://forum.xda-developers.com/showthread.php?p=39466458
Sent from my SPH-D710 using Tapatalk 2
Oh you guys are awesome.. big thanks for suggesting it, and then finding it
Dypraxxx said:
There is a way to disable the menu key and use the search key as menu. It's somewhere in the general forums buried somewhere.
Sent from my SPH-D710 using Tapatalk 4
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I used that fix for a while, but over time, the problem actually gets worse and the search key will start phantom pressing, too. If you're one of the unlucky E4GT owners who have this problem, eventually ALL the capacitive buttons start randomly phantom pressing. Just a heads up from experience.
I suggest running a custom ROM with a Navbar (softkeys) you can enable, and then disable all the hardware buttons.
sasokutenshin said:
I used that fix for a while, but over time, the problem actually gets worse and the search key will start phantom pressing, too. If you're one of the unlucky E4GT owners who have this problem, eventually ALL the capacitive buttons start randomly phantom pressing. Just a heads up from experience.
I suggest running a custom ROM with a Navbar (softkeys) you can enable, and then disable all the hardware buttons.
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No need for a custom ROM. I have a tutorial for any rooted TW JB build using multiple ways to get it done.
http://forum.xda-developers.com/showthread.php?t=2201012
Sent from my SGH-I337 using xda premium
This is how I fixed my fantom menu button, maybe not a good idea but I was tired no to be able to use my phone, so far no problems at all, I opened my phone and placed a piece of magnet sticker on top of a connector that goes to the bottom of the phone, the the piece of magnet is from a business card that I had on the front of my refrigerator so I cut a little piece of it and put it on top of the connector with the plastic side to the connector to make sure not to touch anything, here are some pictures of what i did, if you want to do it (it is on you) , I am just giving my results so far 3 weeks with no problems.
Sent from my SPH-D710 using xda premium
jc.m said:
This is how I fixed my fantom menu button, maybe not a good idea but I was tired no to be able to use my phone, so far no problems at all, I opened my phone and placed a piece of magnet sticker on top of a connector that goes to the bottom of the phone, the the piece of magnet is from a business card that I had on the front of my refrigerator so I cut a little piece of it and put it on top of the connector with the plastic side to the connector to make sure not to touch anything, here are some pictures of what i did, if you want to do it (it is on you) , I am just giving my results so far 3 weeks with no problems.
Sent from my SPH-D710 using xda premium
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I'm not experiencing the issue but for the record, does it affect the button presses in any way after placing the magnetic piece there? Does all 4 of the hardware keys work without any hiccups?
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Everything works normal, just like new, I did removed the magnet and the menu bottom gets crazy so I did place it back and works like it should. I know it is no something that people should do but I did not care about my phone anymore.
Sent from my SPH-D710 using xda premium
I can also back you up that this works!!!! Thanks sooo much works sooo much better!! Never woulda thought of it on my own. But did you notice any kind of signal issues after you did this
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1 month and no fantom menu, signal is normal.
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still going?
jc.m said:
1 month and no fantom menu, signal is normal.
Sent from my SPH-D710 using XDA Premium 4 mobile app
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How is this working out still? I was contemplating doing it with a piece of rf shielding but that would've short circuited everything:laugh: That is totally genius on your part!
I loaded a custom ROM on mines and went back to EL26 modem (check my latest post to see the logic behind it)
If this works it's good for those who don't want to go the route I did :good:
I can say my problem with the Ghost menu is completely gone, and I totally forgot I had it.
Sent from my SPH-D710 using XDA Premium 4 mobile app
jc.m said:
I can say my problem with the Ghost menu is completely gone, and I totally forgot I had it.
Sent from my SPH-D710 using XDA Premium 4 mobile app
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Ok, I added your solution to my post and thanked you. I hope more people will benefit from your findings :good:
jc.m said:
This is how I fixed my fantom menu button, maybe not a good idea but I was tired no to be able to use my phone, so far no problems at all, I opened my phone and placed a piece of magnet sticker on top of a connector that goes to the bottom of the phone, the the piece of magnet is from a business card that I had on the front of my refrigerator so I cut a little piece of it and put it on top of the connector with the plastic side to the connector to make sure not to touch anything, here are some pictures of what i did, if you want to do it (it is on you) , I am just giving my results so far 3 weeks with no problems.
Sent from my SPH-D710 using xda premium
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Can you confirm that this fix is still working?? There is a guy on Youtube that does a similar fix but he removes the motherboard and sandwiches in some aluminum foil where you have the magnet on this side. I like your fix a lot more since it is obviously a lot easier. Please let us know if this fix is still working. Thanks!
CentralVAHere said:
Can you confirm that this fix is still working?? There is a guy on Youtube that does a similar fix but he removes the motherboard and sandwiches in some aluminum foil where you have the magnet on this side. I like your fix a lot more since it is obviously a lot easier. Please let us know if this fix is still working. Thanks!
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I cannot. I believe the symptoms manifests in low signal environments, with the mobile network running. Turn off mobile data to test.
Some swear by it, but I lack the knowledge to validate it, as I am not an electrical engineer.
Much of this comes down to your tolerance for pain. I just bought the Note 3 due to this exact issue. Others have returned their phones because of it. Some replacements end up with this same problem, or busted power buttons.
If you have the desire to keep your phone and the ability to try the fix, then back up everything on it, and execute the procedure; or find someone who can.
Other options are turning off mobile networks whenever possible, trying to get a replacement, or...
Get another phone. The used marketplace is teaming with good deals on S3s, use an upgrade, get a granny phone. You have choice.
I hope that some of this is helpful.
Good luck!
Sent from my SM-N900P using Xparent BlueTapatalk 2
The only REAL fix that I was able to get is sending it back to Sammy and they replaced the PBA(motherboard). This is after sending it back to them two other times and they replaced the LCD screen and mini-jack. I just got it back and gave it to my wife when I got the S3, and immediately she said that in 3g areas it did the phantom menu. After calling and telling them two returns is unacceptable, they expedited the repair, fixed the RIGHT thing this time, and in over a month, there's been zero issues. Not sure if this is an option for anyone as you may be out of warranty, just passing on what finally worked for me. Good luck.
I have had this issue, non-stop, for the past year. It has gotten worse so I contacted samsung and sent my D710 to them to have it repaired.
They replaced the screen, sent it back but immediately (while trying to activate with Sprint) my phone began the phantom menu button. Not only the menu, but I also get phantom search & back key presses. I sent the phone back to samsung, again, and this time they replaced the PBA and still, i have the phantom issue. I called samsung but wont send the phone back a 3rd time. So I visit the sprint store after finding these threads, and the sprint tech replaces my screen again (free of charge) and before I even start my car to leave the parking lot... phantom key presses all over again.
I am convinced there is no fix for this, other than a hardware hack. I tried the magnet trick you guys speak of, but it did not change a single thing. I can trigger the phantom key press by simply sending (or receiving) a text message. It makes it near impossible to have a text-conversation with anybody.
My last resort is to sell the phone on ebay or craigslist to some unsuspecting fool, and replace it with a HTC or some other brand who actually understand RF interference and how stupid it would be to place the 3G antenna anywhere near such a sensitive chip.
Jared King said:
I can also back you up that this works!!!! Thanks sooo much works sooo much better!! Never woulda thought of it on my own. But did you notice any kind of signal issues after you did this
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So Jared is your "fix" still working???