I received my Note 2 a few days ago. I found no screen defects, although my volume button is loose (and was confirmed normal as per other XDA member's feedback). I have a tiny black marker above the earpiece on the bezel (also confirmed by another fellow XDA member), and I know it sounds like I have OCD, but $700 dollars is not little. Also, I should mention, I purchased my device without contract from T-Mobile on their website, and the retail box (pristine clean condition) came in a bubble wrapped bag instead of an actual box I was expecting. Lastly, while un-boxing, I noticed I didn't find any plastic clear tape to remove on the sides of the bezel like I did in the previous Note (International version). My Note 2 only came with the T-Mobile Logo on front and Plastic on the back cover. Today, I tried registering the product on Samsung's website, and came across the message that my phone's Manufacture Date is 11/30/1993.
Is whatever I described above something to be concerned about? Or am I just being too anal. What about the warranty? Is my device refurbished? Should I have purchased at a retail store instead? My phone apparently came from Kentucky (Origin on UPS Scan shows Louisville, Kentucky) with a pre-paid return label to Forth Worth, Texas.
Relax..... That's not a refurbished device. You can check under the battery and it will be listed as a refurb.
I had 3 Note 2's with Sprint before moving here. They all came the same way. There's no tape on the sides of the phone. Only the screen and and back cover are protected by plastic.
Sent from my SGH-T889 using xda premium
winlinmac001 said:
I received my Note 2 a few days ago. I found no screen defects, although my volume button is loose (and was confirmed normal as per other XDA member's feedback). I have a tiny black marker above the earpiece on the bezel (also confirmed by another fellow XDA member), and I know it sounds like I have OCD, but $700 dollars is not little. Also, I should mention, I purchased my device without contract from T-Mobile on their website, and the retail box (pristine clean condition) came in a bubble wrapped bag instead of an actual box I was expecting. Lastly, while un-boxing, I noticed I didn't find any plastic clear tape to remove on the sides of the bezel like I did in the previous Note (International version). My Note 2 only came with the T-Mobile Logo on front and Plastic on the back cover. Today, I tried registering the product on Samsung's website, and came across the message that my phone's Manufacture Date is 11/30/1993.
Is whatever I described above something to be concerned about? Or am I just being too anal. What about the warranty? Is my device refurbished? Should I have purchased at a retail store instead? My phone apparently came from Kentucky (Origin on UPS Scan shows Louisville, Kentucky) with a pre-paid return label to Forth Worth, Texas.
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Click to collapse
I have purchased 2 notes from tmobile and they have both come in a padded mailer vs. an actual box. The inside boxes were sealed though, I had to slice through seals to open the box. I recall on the international version the back plastic actually wraps around a little to cover the sides, I think it was the same with the tmobile version as well. You can't rule it out entirely but it seems unlikely you got a refurb, in my opinion.
Thanks for the replies :good:, what about the power / volume button, little black mark, and most importantly, the manufacture date. Have any of you tried registering your devices yet? Please let me know. Thanks again.
winlinmac001 said:
Thanks for the replies :good:, what about the power / volume button, little black mark, and most importantly, the manufacture date. Have any of you tried registering your devices yet? Please let me know. Thanks again.
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Do you even have to ask? Consider the source, the world we live in for a moment. The fact is some devices are sold "New" even if they technically need be listed as refurb. If you feel so confused, instead of asking internet strangers about your own device, I'd return it online and buy one in store if it makes you feel any better. But at the end of the day it's just a cell phone
Sent from my SGH-T889 using Tapatalk 2
I'm not feeling confused; its really just the manufacturer date I am more concerned about. It might be just a cell phone to you, but $700 dollars invested into a machine like this is not little. The world we live in now requires most of us to think twice before we buy. Coming to the Note 2, Every Note 2 sold has minute issues like I stated in my first post. I might be just being OCD, lol. Also, It's a Samsung thing--QC at its finest.
bipoler said:
Do you even have to ask? Consider the source, the world we live in for a moment. The fact is some devices are sold "New" even if they technically need be listed as refurb. If you feel so confused, instead of asking internet strangers about your own device, I'd return it online and buy one in store if it makes you feel any better. But at the end of the day it's just a cell phone
Sent from my SGH-T889 using Tapatalk 2
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winlinmac001 said:
I'm not feeling confused; its really just the manufacturer date I am more concerned about. It might be just a cell phone to you, but $700 dollars invested into a machine like this is not little. The world we live in now requires most of us to think twice before we buy. Coming to the Note 2, Every Note 2 sold has minute issues like I stated in my first post. I might be just being OCD, lol. Also, It's a Samsung thing--QC at its finest.
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Hey I'm I'm your side I'm just saying more action less debate about your money...if I purchase something online and I have doubts I don't need to consult with strangers on what to do. As far as the device heck yeah return it and buy in store if it tickles your fancy, our see a doctor about your ocd. In regards to the manufacturer date..this is not the first nor last gadget to have a funky date some are more accurate others are internal...not a big deal.....this technology clearly didn't even exist back then, uncommon sense tells you it's just a Samsung filler, just a date they used. Even if the date was this year..who cares lol enjoy your phone
Sent from my SGH-T889 using Tapatalk 2
Watched a couple of unboxing videos on the T-Mobile version, there was plastic tape on the sides as well. I'm just guessing it varies by batch. Lol.
Anyway, too much plastic. I think thats the biggest flop of Samsung; Plastic
mowgie said:
I have purchased 2 notes from tmobile and they have both come in a padded mailer vs. an actual box. The inside boxes were sealed though, I had to slice through seals to open the box. I recall on the international version the back plastic actually wraps around a little to cover the sides, I think it was the same with the tmobile version as well. You can't rule it out entirely but it seems unlikely you got a refurb, in my opinion.
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I'll just contact Samsung, and confirm some details. It would be silly to return without knowing that everything described is normal on Samsung's part, lol.
bipoler said:
Hey I'm I'm your side I'm just saying more action less debate about your money...if I purchase something online and I have doubts I don't need to consult with strangers on what to do. As far as the device heck yeah return it and buy in store if it tickles your fancy, our see a doctor about your ocd. In regards to the manufacturer date..this is not the first nor last gadget to have a funky date some are more accurate others are internal...not a big deal.....this technology clearly didn't even exist back then, uncommon sense tells you it's just a Samsung filler, just a date they used. Even if the date was this year..who cares lol enjoy your phone
Sent from my SGH-T889 using Tapatalk 2
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My phone was manufactured last month, it was asking for IMEI not serial
winlinmac001 said:
My phone was manufactured last month, it was asking for IMEI not serial
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How you could entertain the idea that the phone was manufactured on 11/30/1993 in beyond me.
dkb218 said:
How you could entertain the idea that the phone was manufactured on 11/30/1993 in beyond me.
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:victory: I don't think OP actually thought the device was manu in 93 xD Probably just concerned it doesnt say 2011 or 12 like it should . lol
OP MADE IN CHINA is all you have to see to answer your questions about loose this or that . This isn't the first thread I've seen about loose buttons on this device. . China makes junk , period. We're kinda lucky as many of these devices function flawlessly from the factory. My and it apears few other radios were bad too I had to get a replacement . Fact is lot of these devices are OK. But chinese quality control just isnt on par with even korea or the phillipines.
Thanks AFAIK, everyone's buttons on the Note 2 are loose, even those Made in Korea (as per XDA Note 2 General Forum Members). I've had the Made in Korea Note and Galaxy S2 before and they both sucked in quality control and were Made in Korea. Its not country of manufacture, its Samsung and their best friend, Plastic. Why not just use rubber? Lol...
Some_dude36 said:
:victory: I don't think OP actually thought the device was manu in 93 xD Probably just concerned it doesnt say 2011 or 12 like it should . lol
OP MADE IN CHINA is all you have to see to answer your questions about loose this or that . This isn't the first thread I've seen about loose buttons on this device. . China makes junk , period. We're kinda lucky as many of these devices function flawlessly from the factory. My and it apears few other radios were bad too I had to get a replacement . Fact is lot of these devices are OK. But chinese quality control just isnt on par with even korea or the phillipines.
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winlinmac001 said:
Thanks AFAIK, everyone's buttons on the Note 2 are loose, even those Made in Korea (as per XDA Note 2 General Forum Members). I've had the Made in Korea Note and Galaxy S2 before and they both sucked in quality control and were Made in Korea. Its not country of manufacture, its Samsung and their best friend, Plastic. Why not just use rubber? Lol...
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mine arnt . thats the only thing on this phone that is ok . I guess your right on the samsung. I've predominantly used HTC throughout my smartphone experience. And their build quility is top notch . maybe Ill trade this thing for a one x or something. I mean the device itself is cool but .
Loose buttons , gps not working very well on more than a couple devices , terrible radios the fragililty of the device itself . I mean I cant tell you how many times Id dropped the MT4GS and I never had any problem with it.
1 think you a lemon ;P
Sent from my SGH-T889 using xda app-developers app
I've noticed quality issues on the Note 2, notably the bezel. The bezel is a throwback to the GS2 with the cheap electroplated plastic. Too easy to scratch, and out of the 3 or 4 I have had, most of them suffered from some sort of manufacturing defect. The GS3s bezel is actually constructed much beter, and I was hoping it would be the same. Instead it's identical to the Note 1 or the GS2.
I wonder how Samsung is able to sell something like this of very poor build quality. It's very shocking and insulting.
Very poor build quality? I have to disagree with you on that. They are built different, lots of plastic that's all. As far as I know anyway. My 3rd Galaxy phone model, and 4th total. I've never had an issue with any of them. However, for $700 I'd expect perfection regardless of where it's made. If you aren't happy definitely contact them.
G●Note~2 {Jedi X5}
winlinmac001 said:
I wonder how Samsung is able to sell something like this of very poor build quality. It's very shocking and insulting.
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What are you even talking about??
I've gone through a few Note 2s now (long story), but all of them arrived in a very thin bubblewrap bag, and had the back plastic wrap on loose/wrinkled/something. I'm not sure why that happens, but they were all new and unused. One had a power button that didn't work right, the other had a deep nick on the side (ironically, near the power button) - and that was painted so it was definitely a defect, and then another one had a bad speaker.
The 4th still doesn't sound quite as good as I recall the 1st sounding, but everything otherwise is great and fine so I'm sticking with that one.
Also, I think the front edge of the ring that goes around the sides of the phone has paint that chips, possibly? I think those with the white Note 2s could provide more info about that, because I also see tiny black specs there sometimes, but I can't tell if it's dirt/dust or just the paint, or what? It's really hard to tell since the grey ones are painted really dark hehe.
Awesome phones though!
Also noting: All of these were made in China, and one says rev 1.1 on the box and had a slightly clickier home button (made on 12/3 I think?) but all were virtually identical otherwise. They're really nice phones, just.. not HTC or Apple quality hardware-wise I guess.
Related
Here is my issue. When it comes to smartphones, I am a IOS guy from the start. I upgrade every 2 years, selling the old on craigslist which pays for the latest iPhone upgrade.
What I like is that there is active (i won't call it development but rather tweaking) in the jailbreak community for that 2 year period mainly due to the fact that all the apple devices run the same code. We all know that...
Well... frankly the iPhone5 bores me, and I think I may go android. However, some things bother me.
One is the plastic/cheap feel of the S3. Apple seems to have build quality way above and beyond the S3 here. No worries, an aluminum bumper and battery cover solves that issue for me.
More concerning is the development path for any particular android device. It seems like manufacturers stop development and release of new OS's in about a year of release which means 3rd party devs need to take the slack. I have a Asus Transformer tablet and this is exactly what happened... however I have found that dev roms are usually not full featured and buggy, especially when you want a new android build. (like going from ICS to JB for instance)
I do however tend to tweak my phones for about the first 6 months and leave them... my iPhone is still on IOS 5.0.
I'm just concerned about getting the latest code on the android since some newer apps don't work on old android. Just dont know what to do.
Any thoughts?
-J
The S3 is the best selling device Android has ever had. You have nothing to worry about. Since you've come to xda you don't have to be concerned about official updates to the firmware. The development community will be putting stuff out for this device for years to come.
The only device on Android with Apple style update support is a Nexus device. If official firmware updates are your main concern get one of those. But the current nexus is getting old. New one is expected by the end of this year.
An attempt at a fully honest reply to your concerns...
Compared to Apply devices, the S3 _is_ made with a cheaper shell and does "feel" cheaper. Not only is the shell and battery cover made of plastic, its made of super thin and flimsy plastic. If that bothers you now, the concern will only fester over time and you might be better off looking for another phone. HTC phones have a higher shell build quality. While I personally don't like the device overall (and wouldn't seriously suggest it), the take a look at the overall "outside quality" of the HTC OneX.. it just feels like it's built better (but at the expense of other things.)
What's INSIDE the phone is usually of a better quality. Having the removable battery and microSD can be a really big deal. The only two current concerns I have with the North American version of the SGS3 is that Samsung seems to be providing the wrong driver for the LED and the battery life isn't as good as the international version (when comparing the two phones on non-LTE networks.) The former should be correctable with a proper LED lib (or perhaps re-worked kernel functionality) and the latter with more tweaking.
As for updates, the North American phone is likely to be a mixed bag. Samsung usually will support their "flagship" phones (such as the original SGS3) for 2 years. However, it appears they drop support for the variants of those phones earlier. For example, the international SGS2 is better supported than the US t-mobile variant of the same. (The AT&T SGS2 is an oddity as it shares the same processor as the international version, so people port the international firmwares to the AT&T one with ease.) The North American version of the SGS3 (qualcomm S4) is a variant of the actual flagship S3 device. Will they continue to support it? It's hard to say - and adding in the fact that carriers (AT&T, etc) seem to control updates, it's possible that a carrier branded SGS3 will lose support before 2 years elapses.
All that being said, Samsung seems to be better (at least lately) with updating their devices than HTC. Motorola is an unknown right now as they used to really suck, but might get much better with Google now owning them. (It didn't help moto's rep that nearly all their phones in the US were Verizon phones and Verizon is infamous for blocking updates.)
On other point on the updates is that ALL the US variants of the SGS3 are pretty much the same, making any effort to update them more worthwhile.
Finally, you have a final concern about apps not working on older phones. I actually disagree with that statement. Every single app on my current phones will work fine under Gingerbread which is a few years old already. I'd be confident saying that if you buy a phone today that's sure to get jelly bean, you'll be good for apps for at least 3 years.
Take care and good luck
Gary
I don't think you have to worry about apps being incompatible in the next 2 years for the s3. Majority of apps are compatible all the way back to donut. My s2 on gingerbread hasn't ran into this issue either.
I think you will be fine for the next 2 years because of the development with the first galaxy s series alone. But if you want the latest and greatest you might be tempted to get something else next year.
I love my SGS3 but I agreed with the plastic cover being thin and feeling cheap. Samsung just announced that a S4 will be released early next year so I guess a lot of development will go for the newer phone. The micro SD and 4.8" screen did it for me.
build quality
garyd9 said:
An attempt at a fully honest reply to your concerns...
Compared to Apply devices, the S3 _is_ made with a cheaper shell and does "feel" cheaper. Not only is the shell and battery cover made of plastic, its made of super thin and flimsy plastic. If that bothers you now, the concern will only fester over time and you might be better off looking for another phone. HTC phones have a higher shell build quality. While I personally don't like the device overall (and wouldn't seriously suggest it), the take a look at the overall "outside quality" of the HTC OneX.. it just feels like it's built better (but at the expense of other things.)
I think the whole build quality flimsy plastic thing is way over blown. The same discussion takes place in camera forums regarding magnesium bodies vs composite bodies.
for phones the truth is (at least as I see it) that build quality for higher end phones is all smoke and mirrors everyone puts a case on it anyway and they all have the potential to break if you drop them so plastic or aluminum doesnt matter.
If your worried about durability you put a otterbox on and you cant tell what its make of anyway if you are worried about fasion you put some fancy case on and it still breaks if you drop it.
The S3 plastic back is less likely to scratch than the iphone one and if it does it is replaceable the iphone isnt.
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optimus43 said:
everyone puts a case on it anyway and they all have the potential to break if you drop them so plastic or aluminum doesnt matter.
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No, everyone doesn't. I haven't used any type of case on a phone since I was using an ipaq. Some people prefer using them "naked" and might carry them in some kind of belt clip holster. (I used a thin strip of rubber tape to deal with the iphone4 antenna issue.) Some use a case - some don't.
optimus43 said:
The S3 plastic back is less likely to scratch than the iphone one and if it does it is replaceable the iphone isnt.
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I can't speak for the iphone 5 or "3s", but in regards to the original iphone, the 4 and 4S, this statement isn't true. The coating on the back of the S3 is so sensitive that if you sneeze near it you'll have a new scratch.
This is actual experience with the international SGS3 (blue), AT&T SGS3 (blue) and AT&T SGS3 (red) as well as the above mentioned iphone's. (I can also compare to a range of nexus devices, a couple of HTC devices and at least 2 moto android-based devices.)
On the other hand, it IS easy to replace the back cover (assuming you can get a replacement - AT&T doesn't sell them and the various ebay sellers don't seem to have OEM red ones yet. OEM blue ones ship from China the last I checked. I don't have a white phone so can't comment on that.)
I don't want to get into a pissing contest between this phone and that phone. The OP asked I gave a frank and honest response. My own (personal) device that I use most commonly is the international SGS3, but I do own all the mentioned devices (and more.) Is the sgs3 the best device currently? Well, I think it is today (but I don't mind a few scuffs on the back plate of my phone, insist on a replacable battery, don't like being locked into apple, etc.)
I was with the iphone for a long time But then finally jumped over a while ago. Even after looking at the new iphone..there is nothing..nothing at all Apple has done or offered to make me even think about going back.
Perhaps 'everyone' uses a cover is an overstatement but I would say that nearly everyone uses a case is not to far off base.
so far I have had no scratches on my sg3 (although I do have a case on it) I would also suspect that the aluminum will be less scratch resistant than the iphone glass was. Of course we dont know yet but... drag your keys acros the top of a mac book it will definitly scratch.
The Captivate (AT&T Galaxy S1 variant) still has active cyanogenmod development. I think that it's very likely that this will too.
What amazes me is that people actually put the s3 into their pockets without a case... One drop and the screen is toast. Please buy an Otterbox commuter case.... My 18 month old chucks it and not one issue so far. S3 will have a ton of development. Let's hope the S4 does not use a larger screen, except if they get rid of all the buttons and go full screen without any bezel gaps. Going to sell this puppy on amazon and get the S4 when the time arrives.
Sorry please delete me
Sent from my SGH-I747M using xda premium
cheetablaze said:
What amazes me is that people actually put the s3 into their pockets without a case... One drop and the screen is toast. Please buy an Otterbox commuter case.... My 18 month old chucks it and not one issue so far. S3 will have a ton of development. Let's hope the S4 does not use a larger screen, except if they get rid of all the buttons and go full screen without any bezel gaps. Going to sell this puppy on amazon and get the S4 when the time arrives.
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It's mostly teenagers who think they don't need a case, since at that arrogant age they tend to think that both they and their tech are invincible.
And On-Topic: The S3 is on track to sell 30 million devices, so it'll be seeing support for at least 2 years. My less popular 2.25 year-old Captivate got CM7, CM9, and CM10 updates afterall.
zmore said:
It's mostly teenagers who think they don't need a case, since at that arrogant age they tend to think that both they and their tech are invincible.
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30, no case. Haven't had one for any phone and haven't needed one. Have dropped a gs2 from 5 feet onto asphalt without a scratch. Cases are for people who are not careful with their devices, or have a mission critical need for their phone. Although really, cases are for people that get suckered in by the salesman who has to meet his accessory quota. Or any other ridiculous generalization you want to make.
Sent from my SPH-L710 using xda premium
zmore said:
It's mostly teenagers who think they don't need a case, since at that arrogant age they tend to think that both they and their tech are invincible.
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Click to collapse
I wish I was a teenager again. At 41, and prefer not to take a thin phone and make it thick with a case. I do use a belt holster, however, to carry it around. (I have too much other stuff in my pockets to put my phone in there.)
Oh, and I'm still arrogant... that has nothing to do with age.
garyd9 said:
I wish I was a teenager again. At 41, and prefer not to take a thin phone and make it thick with a case. I do use a belt holster, however, to carry it around. (I have too much other stuff in my pockets to put my phone in there.)
Oh, and I'm still arrogant... that has nothing to do with age.
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Click to collapse
Hah. You guys are outliers! And the kids are still in school right now.
abhaxus said:
30, no case. Haven't had one for any phone and haven't needed one. Have dropped a gs2 from 5 feet onto asphalt without a scratch. Cases are for people who are not careful with their devices, or have a mission critical need for their phone. Although really, cases are for people that get suckered in by the salesman who has to meet his accessory quota. Or any other ridiculous generalization you want to make.
Sent from my SPH-L710 using xda premium
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I couldn't agree with you more. Although every phone I have owned I've spent the money and had a Zaag screen protector. No matter how careful you are with the phone, one small item in your pocket and the glass is scratched.
I have 3 cases for my S3, all of which I used for up to an hour and took it off. Especially the OtterBox. I couldn't stand it.
And to the father's who hand their phones out to their young children. Your nuts. I have enough old phones they can play with but there not touching my S3 haha
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
miatawnt2b said:
More concerning is the development path for any particular android device. It seems like manufacturers stop development and release of new OS's in about a year of release which means 3rd party devs need to take the slack.
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A further reply on this comment - and concerning the references to apple/iOS. As you said, Apple tends to keep OS updates going for at least a couple years.
However, you didn't mention what level of updates they actually get. A year after I got an iphone4, iOS 5 had a new feature called "siri." For some reason, apple didn't give that to the iphone 4 users. (The jailbreaking community proved that the older phone could easily handle running it.) This year, iOS6 is being pushed to my iphone4. There are SEVERAL "new" features of the OS that aren't appearing on my iphone4 including several related to the maps, navigation, siri, etc, etc.
Essentially, while apple does send out OS updates to a phone for two (or even more) years, they aren't complete updates and really are no better (and in many cases quite a bit worse) than the updates you'll see with an android device. At least Samsung doesn't send out an update called "jellybean" that has jellybean features stripped out of it.
Example? The SGS2 (over a year old now) is getting google's voice search(similar to siri) with the JB update (even if Samsung doesn't push it, there are already CM10 ports available for it), already has the map features that the iphone4 will never get, etc.
g2tegg said:
I couldn't agree with you more. Although every phone I have owned I've spent the money and had a Zaag screen protector. No matter how careful you are with the phone, one small item in your pocket and the glass is scratched.
I have 3 cases for my S3, all of which I used for up to an hour and took it off. Especially the OtterBox. I couldn't stand it.
And to the father's who hand their phones out to their young children. Your nuts. I have enough old phones they can play with but there not touching my S3 haha
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
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Click to collapse
The Rock 'quicksand' cases are the only ones I can tolerate. Add a good screen protector and you have a slim but protected s3.
miatawnt2b said:
Here is my issue. When it comes to smartphones, I am a IOS guy from the start. I upgrade every 2 years, selling the old on craigslist which pays for the latest iPhone upgrade.
What I like is that there is active (i won't call it development but rather tweaking) in the jailbreak community for that 2 year period mainly due to the fact that all the apple devices run the same code. We all know that...
Well... frankly the iPhone5 bores me, and I think I may go android. However, some things bother me.
One is the plastic/cheap feel of the S3. Apple seems to have build quality way above and beyond the S3 here. No worries, an aluminum bumper and battery cover solves that issue for me.
More concerning is the development path for any particular android device. It seems like manufacturers stop development and release of new OS's in about a year of release which means 3rd party devs need to take the slack. I have a Asus Transformer tablet and this is exactly what happened... however I have found that dev roms are usually not full featured and buggy, especially when you want a new android build. (like going from ICS to JB for instance)
I do however tend to tweak my phones for about the first 6 months and leave them... my iPhone is still on IOS 5.0.
I'm just concerned about getting the latest code on the android since some newer apps don't work on old android. Just dont know what to do.
Any thoughts?
-J
Click to expand...
Click to collapse
For a quick answer to your question go check out the threads for the sgs1 (I9000). Pawitp is an awesome dev and that device has a great cm10 ROM.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
This is to acknowledge the receipt of your concern and also to inform that the same has been highlighted to the Executive Escalation Team( CEO's Desk).
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Click to collapse
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
jujuburi said:
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Click to expand...
Click to collapse
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
chwads2k8 said:
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
chaitanya87 said:
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
Click to expand...
Click to collapse
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
jujuburi said:
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
Click to expand...
Click to collapse
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
stoney73 said:
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Click to expand...
Click to collapse
kdskamal said:
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
Click to expand...
Click to collapse
I would DEMAND a new phone!
only iphone has a total replacement policy n thus the price:
well i had a camera issue with note 1 on the very first week,i hd rooted the phone but helpfully(xda) there was unroot,n i gave the phone to the service centre it took them 7 days to replace my front camera,but all was well,and yes availability of parts for a newly released device is hard.the person who inspected my device said front camera is only for video chatting that was the noobest reply i got,have a patient i hv a gult feeling ur problem will be solved.and as far as htc n google are concerned there have very small bussiness foot print in india,so samsung is a good choice for indians
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
I second you telling them to give you a new device. Either they fix it now, or they give you a new phone and you'll give back the parts. It's unacceptable that THEY mess up your phone and give it back, and then don't have the parts to change it... Fine... It's a new device, no new parts yet, but then give you a new phone to replace the busted up one!
You went in for a new CHARGER
and now you have to walk out with a NEW PHONE because THEY messed up!
D4rkShadow said:
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
Click to expand...
Click to collapse
I called them yesterday and they said come and see, we have changed the 'Gorilla Glass' (the pronunciation made me laugh hard), see if you are satisfied. I went and checked the screen thoroughly and there was NO scratch and they indeed changed the front glass. But yea, there were two or three small dents at the metallic border, and the back cover is scratched as well, but this isn't my iP5, so I didn't give a damn at that plastic.
But for the issue I submitted the device, that was long charging problem, it is NOT resolved. Device is still taking same time like before. Now I am gonna try with a different charger or cable, and if it's not good I will ask them to replace the device.
One thing I did learn, these service center guys should go back to school and learn ABCD first, but I doubt that, because I don't think they have any better IQ than Forrest Gump.
i talked with them regarding exchange, they said " sorry we don't do that, we only replace faulty parts "
Checking swappa and the value of our phone's have gotten STUPID cheap.
380? the hell?
i bought mines in feburary on swappa for 590! lol.
stop selling this phone so cheap guys. its still imo the best phone out.
sure it doesnt have a 1080 screen or 13mp camera or 4.2.2 BUT, the screen size and spen are enough to keep me on it.
in short, STOP SELLING THEM FOR DIRT CHEAP
PC Jona said:
Checking swappa and the value of our phone's have gotten STUPID cheap.
380? the hell?
i bought mines in feburary on swappa for 590! lol.
stop selling this phone so cheap guys. its still imo the best phone out.
sure it doesnt have a 1080 screen or 13mp camera or 4.2.2 BUT, the screen size and spen are enough to keep me on it.
in short, STOP SELLING THEM FOR DIRT CHEAP
Click to expand...
Click to collapse
No offense, but I'd trade my Note for a white N4 in a heartbeat. What's the condition of the Note 2?
Sent from my SGH-T889 using xda premium
Electronics prices do not stay the same they always go down. The Note 3 is on the way.
CARBON NIGHTLIES | KROZ THEMES | CABIN FEVER MAPLE WHISKY
Just sold a Note 2 on craigslist for $450. Can't complain.
inconceeeivable said:
No offense, but I'd trade my Note for a white N4 in a heartbeat. What's the condition of the Note 2?
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
lol a smaller less powerful phone? without SD or a battery that last's almost 2 days? and no LTE ever (even tho i dont get signal lol) did i meantion small?
my phone is white...and mint....and so are all the other ones on there...so stupid.
PC Jona said:
lol a smaller less powerful phone? without SD or a battery that last's almost 2 days? and no LTE ever (even tho i dont get signal lol) did i meantion small?
my phone is white...and mint....and so are all the other ones on there...so stupid.
Click to expand...
Click to collapse
Note2s in my area just recently hit the $450 mark on Craigslist. I guess I better hurry up and sell my extra T889 Note2.
PC Jona said:
Checking swappa and the value of our phone's have gotten STUPID cheap.
380? the hell?
i bought mines in feburary on swappa for 590! lol.
stop selling this phone so cheap guys. its still imo the best phone out.
sure it doesnt have a 1080 screen or 13mp camera or 4.2.2 BUT, the screen size and spen are enough to keep me on it.
in short, STOP SELLING THEM FOR DIRT CHEAP
Click to expand...
Click to collapse
Condition: "I have a White Tmobile Note 2 for sale. It is 16gb in comes with charger, case, front and back ghost armor screen protector. This phone is missing the spen as my son broke it one day. It does have one small ding on the top right corner most people wouldn't notice it but I did try to take a picture of it. Love this phone just switched carriers. It is Rooted running AOKP currently. I did not do a baseband update to enable LTE yet since its not in my market."
I just bought one a few weeks back for $450. It did include an otterbox defender, flip case, leather belt case and extra battery.
PC Jona said:
lol a smaller less powerful phone? without SD or a battery that last's almost 2 days? and no LTE ever (even tho i dont get signal lol) did i meantion small?
my phone is white...and mint....and so are all the other ones on there...so stupid.
Click to expand...
Click to collapse
Less powerful? I think N4 beats the Note in benchmarks.
I'll give you battery life. It's impressive.
Size too. Very nice.
I'd rather have a solid feeling phone without SD than a plastic one that comes apart easily.
Is the LTE usable where you live? It's terrible here. And I feel like 3G has suffered as a result. I would miss my WiFi calling...
I just feel like it's been kind of a piece since 4.1.2. Battery life isn't great now either. Feels slower to me as well.
Sent from my SGH-T889 using xda premium
Phone values ALWAYS decrease; it doesn't matter how "awesome" or whatever the phone is; there's always newer, better phones coming out. If you seriously thought the Note 2 would retain that value for however long then you're completely naive. With manufacturers putting new phones out quicker; the value of phones drop quicker.
I WANT the prices to continue to drop, I don't have one yet!
Of course that'll make it harder to sell my i717 and now T989's are 200 new with some accessories on HSN so I'm also boned there. Dammit. At least I think my tablet is holding some value.
this is why I typically buy phones about a year after their release. price decreases stabilize once a phone drops to the low $300 area. I wouldn't pay more than that for a phone. the only reason I got a Note2 when it came out in November 2012 is because I resigned a 2 year agreement with TMO and got the phone for $200.
inconceeeivable said:
Less powerful? I think N4 beats the Note in benchmarks.
I'll give you battery life. It's impressive.
Size too. Very nice.
I'd rather have a solid feeling phone without SD than a plastic one that comes apart easily.
Is the LTE usable where you live? It's terrible here. And I feel like 3G has suffered as a result. I would miss my WiFi calling...
I just feel like it's been kind of a piece since 4.1.2. Battery life isn't great now either. Feels slower to me as well.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
First off, are you talking about Note or Note 2? This is Note 2 forum after all. Not knowing that it would be nonsense trying to reply, since Note 2 is much different and more powerful than Note. And yes, Note 2 is more powerful than Nexus 4.
I TRADED my Nexus 4 for a Note 2 and won't ever go back to a phone without a removable battery + expandable memory, not to mention USB OTG support. The Nexus 4 is GREAT for it's price, however if you have the money the GS3/Note2/GS4 definitely takes the cake. The only things I truly miss about the Nexus 4 is the software buttons (I've gotten so used to them that having to press a button my Note 2 for the home button feels weird), and better ROM consistency (It sucks being on the same phone as other providers but only being able to use only a select few that are meant for your carrier. The Nexus 4 allowed me to flash any ROM)
Prices will go down as newer devices come out. And the fact that there is no clear device on top at this point in time. Note 2 has qualities for some to be the top device. S4 has qualities for some to be the top device. And HTC One has qualities for some to be the top device. And for a few users Nexus 4 has the Google vanilla experience that would make that device on top. And not mention the S4 and HTC One Google experience devices would make one of those devices on top for some.
Not to mention a bunch of new phablets coming out to the market throughout the summer and autumn that for some could end up the top device. And would end up make Note 2 feel like an older device.
You get my point. There is no reason for Note 2 to stay at $699. I love this Note 2 device that I paid full price. But devices do evolve.
thedrmonkey said:
Phone values ALWAYS decrease; it doesn't matter how "awesome" or whatever the phone is; there's always newer, better phones coming out. If you seriously thought the Note 2 would retain that value for however long then you're completely naive. With manufacturers putting new phones out quicker; the value of phones drop quicker.
Click to expand...
Click to collapse
they always decrease but at this rate?
there is no other phone out there to replace the note 2.
the iphones value doesnt drop until the new one is announced. same should be true for this phone.
nothing else like it and no reason for it to be sub-400 at this point in time.
we still have~ 4 months till we see the next one.
and whoever said this phone isnt build solidly is out of their minds, this phones build is great. ok its not glass or aluminum, but the way it feels in your hand is very solid. i love it.
Thats right ive had mine now since it came out and its the best hands down
Sent from my SGH-T889 using xda app-developers app
PC Jona said:
they always decrease but at this rate?
there is no other phone out there to replace the note 2.
the iphones value doesnt drop until the new one is announced. same should be true for this phone.
nothing else like it and no reason for it to be sub-400 at this point in time.
we still have~ 4 months till we see the next one.
and whoever said this phone isnt build solidly is out of their minds, this phones build is great. ok its not glass or aluminum, but the way it feels in your hand is very solid. i love it.
Click to expand...
Click to collapse
The prices drop when retailers or in this case carriers need to blow through inventory in preparation for a new model. They know far in advance of official announcements. The public has also become aware of impending announcements. Electronics historically experience awful resale value. It is what it is.
CARBON NIGHTLIES | KROZ THEMES | CABIN FEVER MAPLE WHISKY
once sites like Engadget start posting articles about Note3 leaks, then it is time to sell (if you're looking for the best resale value). In April I dumped my Nexus 7 tablet on eBay once I read leaks about its successor coming in July. Retailers like Staples and Officemax recently offered good discounts on the Nexus 7, probably in hopes of clearing stock. The writing is on the wall and the value of that device is starting to drop.
I wish I had the money to buy one out right from somebody but since I'm a broke M.F. I need to do that down payment biz at T-Mobile. And what really sucks is they just raised the down payment for the Note 2. I went in there 2 weeks ago and it was $150 down, then I went in there yesterday to browse and noticed it's now $200 down! And I looked on their website a few days ago and the N2 is more expensive then the S4! How does that happen it doesn't make sense to me. Prices might be dropping if you're buying somebody's used one but if you're buying one from TMO the prices haven't dropped a bit as of yet
Sent from my SGH-T989 using xda premium
HKSpeed said:
once sites like Engadget start posting articles about Note3 leaks, then it is time to sell (if you're looking for the best resale value). In April I dumped my Nexus 7 tablet on eBay once I read leaks about its successor coming in July. Retailers like Staples and Officemax recently offered good discounts on the Nexus 7, probably in hopes of clearing stock. The writing is on the wall and the value of that device is starting to drop.
Click to expand...
Click to collapse
I usually just give old devices to friends or relatives who need a phone. Too annoyed to bother selling them LOL.
CARBON NIGHTLIES | KROZ THEMES | CABIN FEVER MAPLE WHISKY
So the first phone was new and had crackling speakers. Second phone that was sent to me was refurbished and had a smudge underneath the screen so it wasn't cleanable unless I opened the hw. Third refurbished phone had a glass gap between the screen and the base of the phone, so there was bleeding light coming from the back of the phone. Now T-Mobile is sending me a fourth refurbished (most likely) phone.
All the replacements seen to be refurbished.
Imagine. . .I played for S-Off each time and a screen protector each time. That's around $140 ($25x4 + $10x4) USD just on replacement bs.
Anyone else having these issues?
I unrooted, restored stock ota, re locked, and re s-oned the first two devices (fourth device is coming 6/1/15) to restore original (warranty) status despite all these issues being hardware related. Keep in mind I'm no newb to phones.
ahrion said:
So the first phone was new and had crackling speakers. Second phone that was sent to me was refurbished and had a smudge underneath the screen so it wasn't cleanable unless I opened the hw. Third refurbished phone had a glass gap between the screen and the base of the phone, so there was bleeding light coming from the back of the phone. Now T-Mobile is sending me a fourth refurbished (most likely) phone.
All the replacements seen to be refurbished.
Imagine. . .I played for S-Off each time and a screen protector each time. That's around $140 ($25x4 + $10x4) USD just on replacement bs.
Anyone else having these issues?
Keep in mind I'm no newb to phones.
Click to expand...
Click to collapse
If you are not new to the phone section, you would not pay for s-off everytime before you check the phone for defects or whatever. So you could save a lot of money,
if you check your device with Pixel test and eyes before you set it s-off
Other then that, i do not have any problems with the phone. Its a huge improvment from m7 build quality to m9.
SoLdieR9312 said:
If you are not new to the phone section, you would not pay for s-off everytime before you check the phone for defects or whatever. So you could save a lot of money,
if you check your device with Pixel test and eyes before you set it s-off
Other then that, i do not have any problems with the phone. Its a huge improvment from m7 build quality to m9.
Click to expand...
Click to collapse
I already checked for defects. However it was only noticeable during the night. As for the smudge, it can be taken off with a microfiber, however once the oil of the skin touches the screen it comes back. All of these were freak incidents.
Pixel test has nothing to do with my problems with the phones as I have no dead pixels.
Like I said, definitely very aware of my phone and its uses. I've had every phone out there and do numbers of different ports for audio. So its not like this is my first rodeo.
ahrion said:
So the first phone was new and had crackling speakers. Second phone that was sent to me was refurbished and had a smudge underneath the screen so it wasn't cleanable unless I opened the hw. Third refurbished phone had a glass gap between the screen and the base of the phone, so there was bleeding light coming from the back of the phone. Now T-Mobile is sending me a fourth refurbished (most likely) phone.
All the replacements seen to be refurbished.
Imagine. . .I played for S-Off each time and a screen protector each time. That's around $140 ($25x4 + $10x4) USD just on replacement bs.
Anyone else having these issues?
Keep in mind I'm no newb to phones.
Click to expand...
Click to collapse
nope i saw tons of M9 go and come back with no issues, except clicky speakers and the company in here is not covering that, even some iPhone units suffers from something similar
state your country please
hamdir said:
nope i saw tons of M9 go and come back with no issues, except clicky speakers and the company in here is not covering that, even some iPhone units suffers from something similar
state your country please
Click to expand...
Click to collapse
U.S.A.
ahrion said:
U.S.A.
Click to expand...
Click to collapse
that's strange are you sure HTC is sending refurbs in the US, maybe its a carrier issue?
please try to get in connect with some of HTC members on twitter like @ urbanstata
hamdir said:
nope i saw tons of M9 go and come back with no issues, except clicky speakers and the company in here is not covering that, even some iPhone units suffers from something similar
state your country please
Click to expand...
Click to collapse
T-Mobile is very generous as they credited me $60 at no hassle or haggling. They've sent me several replacements with no hassle. However they said if the third replacement they send me is defected, they'll allow me to choose a swap of the M9 for another phone. . .which is not what I want because I like this phone.
ahrion said:
T-Mobile is very generous as they credited me $60 at no hassle or haggling. They've sent me several replacements with no hassle. However they said if the third replacement they send me is defected, they'll allow me to choose a swap of the M9 for another phone. . .which is not what I want because I like this phone.
Click to expand...
Click to collapse
like i said lots of HTC's nice guys on twitter, get in touch
https://twitter.com/urbanstrata
https://twitter.com/JasonMacHTC
Sorry to hear that you're having issues getting a unit without defect. I ordered my developer edition phone a few days after it was available and it showed up in perfect condition. I had read about issues regarding gaps at the screen and body, and a "clicky" area at one of the screen boundaries, however my phone was free of all of those. My old M7 had one pixel that would only display in white, but I kept it and was very happy with it.
Bottom line - I hope you get an M9 that you are happy with, because this phone is awesome. As hamdir notes in the sticky thread at the top, the upcoming firmware update brings great improvements to daytime camera performance and battery performance. HTC continues to show themselves as a company dedicated to delivering a great experience for their customers.
StilsonCanyon said:
Sorry to hear that you're having issues getting a unit without defect. I ordered my developer edition phone a few days after it was available and it showed up in perfect condition. I had read about issues regarding gaps at the screen and body, and a "clicky" area at one of the screen boundaries, however my phone was free of all of those. My old M7 had one pixel that would only display in white, but I kept it and was very happy with it.
Bottom line - I hope you get an M9 that you are happy with, because this phone is awesome. As hamdir notes in the sticky thread at the top, the upcoming firmware update brings great improvements to daytime camera performance and battery performance. HTC continues to show themselves as a company dedicated to delivering a great experience for their customers.
Click to expand...
Click to collapse
That's all good and stuff. . but it's the hardware that is failing this device. All these defects. Don't get me wrong, I love my phone. However this is not okay for me and shouldn't be acceptable for anyone else.
I just want my phone to work as intended.
ahrion said:
That's all good and stuff. . but it's the hardware that is failing this device. All these defects. Don't get me wrong, I love my phone. However this is not okay for me and shouldn't be acceptable for anyone else.
I just want my phone to work as intended.
Click to expand...
Click to collapse
You appear to be the exception and not the rule with regard to defective M9s. If you hold out for an M9 that meets your standards, I think you'll be very pleased with the device. Good luck!
I ended up with 3 of them at one point. Got to choose between two grey and one gold silver. One of the greys had phucked up speakers. Kept it for a few weeks prior to paying for S off... What kind of momo would pay 25 USD the second they receive the phone. Ended up paying $450 cdn for one after all the credits they gave me for the hassle.
Andrewbud said:
I ended up with 3 of them at one point. Got to choose between two grey and one gold silver. One of the greys had phucked up speakers. Kept it for a few weeks prior to paying for S off... What kind of momo would pay 25 USD the second they receive the phone. Ended up paying $450 cdn for one after all the credits they gave me for the hassle.
Click to expand...
Click to collapse
Sounds like me. Hah
I wish I'd sent mine back. Horrid battery and camera experience with this one
If it makes you feel better, I went through 3 Galaxy S6s with defects before I went to the M9. Yeah, I'm not happy with this onr, but it's more the camera and the heat that's ruining my experience. I'm just not sure why the hell you paid for S-Off 4 times. After the first, I would have waited to make sure the phone was FLAWLESS.
entropism said:
If it makes you feel better, I went through 3 Galaxy S6s with defects before I went to the M9. Yeah, I'm not happy with this onr, but it's more the camera and the heat that's ruining my experience. I'm just not sure why the hell you paid for S-Off 4 times. After the first, I would have waited to make sure the phone was FLAWLESS.
Click to expand...
Click to collapse
Trust me. I did. Until I looked at the phone when it was dark. For now on I'm going to be running tests every time I get a phone.
Is the replacement with T-Mobile or asurion? Or another private insurance..I remember with my wifes note4 they gave us a new phone right there in the store..and it was past the 15 days return policy...but then again it was Verizon not T-Mobile
xavierxxx2p said:
Is the replacement with T-Mobile or asurion? Or another private insurance..I remember with my wifes note4 they gave us a new phone right there in the store..and it was past the 15 days return policy...but then again it was Verizon not T-Mobile
Click to expand...
Click to collapse
They do it from asurion for some reason?
Hello boys and girls.
Would you be so kind to explain me how to understand if my htc one m9 is refurbished? Tried ##778# code and it does not work for me. And my phone is not rooted also.
Thank You in advance.
Best Regards,
So the third replacement they sent me (fourth phone) was also defected. So I finally called @HTC and explained to them what happened. They're sending me a new device, not some cleaned up BS used device. The one they will send me is going to be brand new. Good guys HTC (warranty).
Engaget is reporting a world wide recall of the Note 7 because of exploding batteries.
Hopefully they will also deal with the Gorilla Glass 5 problem too.
Shofar1
..
It seems a full recall of all phones sold. Hopefully they also replace the Samsung screen protector I bought with the phone
An official statement by Samsung.
"Statement on Galaxy Note 7
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
Lets see what happens.
Ryland Johnson said:
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Thank goodness I haven't gotten my unit yet!!! Long business trips do have their benefits.
One interesting takeaway from the CNN story's the quote from the President of Sammy's Mobile Communications about how much the recall's going to cost: "it is a big amount that is heartbreaking." Looks like they're going to have huge write-offs.
Maybe they'll have to bin all the batches they're recalling and the suspect ones in inventory. Then there's the issue of lost sales and some people not wanting to buy even later batches because -- well, because you never know. I mean -- Google Pixel Phone Plus (or whatever it's called) -- here I come!!!
The problem with these metal and glass devices is they can't just open these things, replace the batteries and re-ship them. Those glass backs will inevitably break during the process. The colored foil behind the glass is also going to have to be replaced. Then there's the waterproofing...
I wonder if it's simply a battery flaw or a design flaw that causes the device to overheat under certain circumstances. Global recalls like this don't just happen unless there's a very serious issue, regardless of what Sammy's lawyers wrote in their official release. I've been buying smartphones since the early days and this is the only time I can remember a recall of this scale happening.
While it's nice that Sammy was so quick to address it, it's a damn shame because the Note 7 was their best device yet.
The irony is that if Sammy had insisted on keeping their plastic designs -- the same designs we crucified them for -- or maintained removable batteries in metal-framed phones (hello Note 4!) -- this could've been addressed with in-store battery exchanges. Again, that's assuming it's not a design flaw.
And I have such a good device too. None of this user created lag or battery drain.... Sigh.
Sent from my SM-N930P using Tapatalk
Interestingly me and a friend of mine have not had any of the issues mentioned here "yet" battery life is amazing and no boot loop. And we were also part of the pre-order batch.
I demand compensation for my Temperglass screen!!... everything else i could backup and transfer easily... i still have to fine tune a few other setting that dont let me "backup setting"
After this Samsung's recall statement will be known worldwide, IMHO the Note 7 reputation, confidence and appeal for the customers will be heavily affected....
Therefore I personally expect the announcement of the release of a new revised model, for example a Note "7s" with a Snapdragon 821 and 6 GB of RAM, very soon, just before Christmas time, to compete with new Apple's and Google's smartphones.
what if mine is ok ?
Sent from my SM-N930F using Tapatalk
You think we will have the option to change color of phone in recall?
Sent from my Galaxy Note7 using XDA Labs
judy.baby2013 said:
what if mine is ok
Sent from my SM-N930F using Tapatalk
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What if it is not? :fingers-crossed:
This is scaring me at the moment... I was one of the first to get this device in the world during it's release in Dubai.
Sent from my SM-N930FD using Tapatalk
alltaken123 said:
What if it is not? :fingers-crossed:
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That's actually a great point. I love my phone, it's performing perfectly, but you don't just do a worldwide recall because a couple people used a bad charger. They were able to recreate it.
It is sad, this is undoubtedly the best phone Samsung has ever made and it's going to be a financial and PR disaster. On the other hand, those of us who stick with it will probably get a 2nd promotional item haha.
Really sucks but yeah hopefully they will give us something free for the inconvenience or some money for the screen protectors everyone has already purchased and put on the phone...
Feel bad for them though and all of the bad pr. This is an amazing phone and I love it. I guess they will be taking quality control much more seriously in the future (they should have originally since it is the most expensive phone ever).
The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...
RandyKaoss said:
The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...
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Today was the official date, but Carphone Warehouse gave me my N7 on Tuesday!
It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?
DITTO on the Screen Protector issue!
It was so dang hard to find my genuine samsung screen protectors, not to mention the cost. It came with two but used them both already since both my wife and I have the same phones. Right after I finalized my purchase from ebay (the only US seller I've found period), the guy jacked the price from $16.99 to $99 and then to a clown-shoes $299. The samsung SP is actually curved and, IMO, feels great. Hopefully I can get them to pony up a replacement set.
Femmetechstic said:
It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?
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I bet Apple (and Samsung) have failure lights around the building that flash when theres a fail...
Apple will send everyone home early today!