[Q] YouTube Preloading Video Issue - T-Mobile Samsung Galaxy S II SGH-T989

Hey folks,
I have a strange problem with the YouTube application where I cannot get preloading to work. Essentially, I am simply checking the "Preloading subscriptions" and "Preload watch later" under the "Preloading" menu in the Settings. I understand it will download my videos once I am connected to WiFi and charging. The interesting thing is that it initially works and starts downloading the videos, and I see the green and white arrows on the videos in my channel feed indicating that the videos has been downloaded or is in the process of doing so. However, the preloaded videos will end up clearing (whether I watch them or not) at random times. I have tried different iterations of things to determine what is going on and the one definitive thing I notice that is happening is that the YouTube application is randomly signing me out. Every time I notice that the videos are gone (memory on the SD card gains about 500MB), I go into the YouTube app and the "Signing In" screen appears, and then my Channel Feed shows. Usually, YouTube is always signed in (never see the Signing In screen) and this random signing out only occurs when I enable the Preloading features, oddly. I understand why the preloaded videos get cleared, as YouTube needs to have the account logged in to know your Subscriptions and Watch Later list. Once logged out, YouTube starts cleaning out the preloaded data. This is logical, but counterproductive to this feature and seems like a bug. Yet, in my searches I have not found anyone with this similar issue. Also, I have had my device and using YouTube for a year, but never used the preloading features until last week as I just stumbled on this helpful feature.
Sorry about the long-winded description. Basically, the bottom line is that when I enable the Preloading features, it causes the YouTube app to log my account out at random times, which makes the preloading features useless. Has anyone ever had this issue and is there a solution?
I have a T-mobile Galaxy SII with the Stock non-rooted ICS 4.0.4 ROM (baseband: T989UVLI4). I have tried clearing the data on the YouTube application, uninstalled and then re-installed the updates, but so far the same behavior persists. Any help/insight would be greatly appreciated.

VHAHONGRANTC said:
Hey folks,
I have a strange problem with the YouTube application where I cannot get preloading to work. Essentially, I am simply checking the "Preloading subscriptions" and "Preload watch later" under the "Preloading" menu in the Settings. I understand it will download my videos once I am connected to WiFi and charging. The interesting thing is that it initially works and starts downloading the videos, and I see the green and white arrows on the videos in my channel feed indicating that the videos has been downloaded or is in the process of doing so. However, the preloaded videos will end up clearing (whether I watch them or not) at random times. I have tried different iterations of things to determine what is going on and the one definitive thing I notice that is happening is that the YouTube application is randomly signing me out. Every time I notice that the videos are gone (memory on the SD card gains about 500MB), I go into the YouTube app and the "Signing In" screen appears, and then my Channel Feed shows. Usually, YouTube is always signed in (never see the Signing In screen) and this random signing out only occurs when I enable the Preloading features, oddly. I understand why the preloaded videos get cleared, as YouTube needs to have the account logged in to know your Subscriptions and Watch Later list. Once logged out, YouTube starts cleaning out the preloaded data. This is logical, but counterproductive to this feature and seems like a bug. Yet, in my searches I have not found anyone with this similar issue. Also, I have had my device and using YouTube for a year, but never used the preloading features until last week as I just stumbled on this helpful feature.
Sorry about the long-winded description. Basically, the bottom line is that when I enable the Preloading features, it causes the YouTube app to log my account out at random times, which makes the preloading features useless. Has anyone ever had this issue and is there a solution?
I have a T-mobile Galaxy SII with the Stock non-rooted ICS 4.0.4 ROM (baseband: T989UVLI4). I have tried clearing the data on the YouTube application, uninstalled and then re-installed the updates, but so far the same behavior persists. Any help/insight would be greatly appreciated.
Click to expand...
Click to collapse
Did you recently update the Youtube app, because the app has had quite a bit of bugs lately. And you could try a substitute app: Tubemate that you can download on their website (google it). Tubemate lets you download youtube videos.

nivekx9 said:
Did you recently update the Youtube app, because the app has had quite a bit of bugs lately. And you could try a substitute app: Tubemate that you can download on their website (google it). Tubemate lets you download youtube videos.
Click to expand...
Click to collapse
Ah, actually that is interesting. The latest update was on 2/22/13, which I have done, and looking in the reviews on the Play Store, I see folks are having some different issues that were not present before the upgrade. One recent post from a Galaxy S3 user posted about the application randomly signing out after this update. So, perhaps that is the issue where it is just an introduced bug in this latest version. I have just noticed this now since I was just trying out Preloading the first time a few days ago and this has been the only issue I have had. I do not know if Preloading worked before the upgrade as I never enabled it before.
Thanks for the insight. :good: I will just not worry about preloading for now and wait for another update which hopefully addresses the random signing out and possibly make the preloading work.

In fact, perusing more reviews in the Play Store for the YouTube app, seems to have a lot of complaints regarding the app not staying signed in. Clearly, this is the issue that is breaking the preloading functionality. Folks are also complaining about the YouTube widget not working as well, which is also related to the account not staying signed in.
This thread can be closed.

Related

[Q] Disabled Apps Reenabling Themselves After Reboot

Hi everybody - Searched all over, haven't seen any info on this issue. I apologize if I missed something
Recently, some apps I disabled on my Verizon Galaxy Nexus have begun to automatically reenable themselves after every reboot. The specific apps are Google Books, Google Earth, and Videos.
This did not used to happen. Further, my other disabled apps (the VZ apps, News and Weather, Movie Studio, etc.) stay disabled just like they are supposed to.
I'm not sure exactly when it started happening, so I can't pinpoint any changes or apps that might have caused the issue. If it matters, I'm not rooted.
Any help would be GREATLY appreciated - the ability to disable unused apps was one of the reasons I got the phone. Thank you!
Update
Quick update. After I found my device would not complete a factory reset successfully, I contacted Verizon for a replacement. The replacement device factory resets successfully, unlike my first.
However, after setting up the new device I found that it too has the exact same problem with disabled apps. Google Books, Google Earth, and Videos (but no other disabled apps) all reenable themselves after every reboot. I noticed this before installing any apps or tweaking any settings. It seems there is a problem with these particular apps or in the way the are treated by ICS.
Either way, it's a shame that this major advertising point for the device does not function as advertised.
Interesting. I was wondering why I was seeing updates available for Earth and Video in the Market, seeing as how I had disabled them...
fyi I suspect it's a Verizon thing - I have both disabled and they're staying that way.
Thanks Clancy_s for the info. That's an interesting possibility.
It's also interesting to me that I haven't been able to find much chatter about this. I've posted the issue here, on the Google Mobile help forum, and on the Android Project Issues list (after searching each for previous mentions), and haven't heard much back.
I'm wondering how sporadic the issue might be, or if it might be connected to certain types of accounts since I've seen it on two phones now. I realize it's not a critical issue, but I've certainly seen a lot more concern on Android forums for less.
Just received my 3rd device (original plus 2 replacements, first 2 sent back due to other problems besides this one). The same problem with disabled apps reenabling themselves after a reboot persists. And this is after a factory reset, without adding any apps, changing any settings, without being backed up to my google account, without location services on. Same apps - Google Books, Google Earth, Videos. No other apps affected.
I'm having this problem as well. I disabled Google+, but it becomes enabled again after a reboot. VZ Backup Assistant and Google Talk stay disabled as they should.
Google earth did this for me also, so I just deleted the app. Of course you need root to do it.
Sent from my Galaxy Nexus
Same problem with Maps
Title says it all. Really annoying.
Sigh... you're not alone. I disabled the Google search bar and after awhile the phone will automatically reenable anything that was disabled.
Sent from my Galaxy Nexus using Tapatalk

[Q] Gallery App lag / bug?

I've posted something on android central forums, but I'm trying to figure out if I'm the only one having this issue. I recently bought a GN3, coming from a moto x (which I loved, just wanted bigger screen). I've disabled as many apps and samsung features as I can and got the phone setup as "stock" as I can get it. However, I'm seeing a HUGE amount of lag in the gallery app. I'm going to try to get another device to make a video, but it's REALLY bad. I have 2 photos on the device at the moment and it can take about 10 seconds to load one once it's tapped. Then zooming or trying to share the photo can take another 20 seconds. It's REALLY slow.
Also, it's curently using about 130mb of ram (using the built in samsung active apps) which is more than any other app currently running, but it's been as high as 500mb+ with the same 2 photos in my gallery. It almost seems like a bug / memory leak issue. I'm just wondering if I'm the ONLY one experiencing this or it's a global issue.
I've done all updates available so it's running 4.4.2 with the VOLTE update. I can't find any other posts specifically related to the gallery app.
Just thought I'd mention, I don't like the gallery app and have no need for it, except the samsung camera ONLY seems to work with that app, not google photos which is what I was using on my moto x.
Before anyone asks, I've tried pretty much everything you can think of related to clearing cache, data, rebooting, and I'm not syncing picasa web albums. I don't use facebook or any other services that would display through gallery.
Any thoughts?? This is a pretty annoying bug for an otherwise excellent phone.
***UPDATE 8-10-14***
This seems to be a bug with samsungs nearby services services and DLNA servers. I'm running Plex on my local network and every time I open gallery it looks like it's trying to contact / sync something with Plex. I'm not serving photo's so I'm not sure exactly what it's trying to do but it's quite annoying. It doesn't look like there's any fix on the phone itself unless you are rooted and you can disable the service. The only other option is turning off DLNA in plex or turning off UPNP on router. Just thought I'd share if anyone else was experiencing the same issue.

[Q] Google Play Music Sync Issues

TL;DR - Picked up my G4 at T-Mobile yesterday and I'm having issues fully syncing my music and playlists to my Google Play Music app. Tried every fix I could think of to no avail.
---
Only a portion of the music I've uploaded and added through All Access are showing up on the app. It's most obvious when looking through my playlists - many have significantly fewer tracks in them and some are completely blank. I've also found incomplete albums in my library.
The music hasn't been lost completely though. Everything looks fine in the web app and on my other devices (Nexus 9 and Moto G 2014).
I've tried refreshing my library, clearing cache/data, uninstalling updates, rebooting, reinstalling updates, and a factory reset. I've also unchecked and rechecked GPM sync under Accounts in Settings. No luck!
Anyone else run into this kind of issue on the G4 or any new devices they've purchased? Any suggestions for a fix? I'll troubleshoot some more today and try to exchange in-store for a new phone tomorrow if I can't find a fix.
Thanks.
---
EDIT
(7/15/15)
Just got an email from Google Support saying the issue has been resolved.
They had me clear my app data and cache, then reboot and refresh the library. I had to wait a couple minutes for everything to re-sync, but it actually worked for me.
I cross-referenced a dozen playlists on my phone with the playlists on the web app. All matching. Spot-checked a few artists and there doesn't seem to be any incomplete/missing albums.
LG G4 Google Music issue
Im having the same issue. I thought it just my phone and playplaylists but after reading your post I checked the music in my library and music I uploaded and music I added with all access is not there. All my other devices show my complete collection. I think it's a G4 issue.
Did switching phones help?
arpee324 said:
TL;DR - Picked up my G4 at T-Mobile yesterday and I'm having issues fully syncing my music and playlists to my Google Play Music app. Tried every fix I could think of to no avail.
---
Only a portion of the music I've uploaded and added through All Access are showing up on the app. It's most obvious when looking through my playlists - many have significantly fewer tracks in them and some are completely blank. I've also found incomplete albums in my library.
The music hasn't been lost completely though. Everything looks fine in the web app and on my other devices (Nexus 9 and Moto G 2014).
I've tried refreshing my library, clearing cache/data, uninstalling updates, rebooting, reinstalling updates, and a factory reset. I've also unchecked and rechecked GPM sync under Accounts in Settings. No luck!
Anyone else run into this kind of issue on the G4 or any new devices they've purchased? Any suggestions for a fix? I'll troubleshoot some more today and try to exchange in-store for a new phone tomorrow if I can't find a fix.
Thanks.
Click to expand...
Click to collapse
Mine seems nornal. Man need Viper4Anroid bad to turn up the treble.
Sent from my LG-H811 using Tapatalk
I had that issue, but was over WiFi. Once I disconnected from Wi-Fi, it was fine again. Not really sure what happened.
Mikie78 said:
Im having the same issue. I thought it just my phone and playplaylists but after reading your post I checked the music in my library and music I uploaded and music I added with all access is not there. All my other devices show my complete collection. I think it's a G4 issue.
Did switching phones help?
Click to expand...
Click to collapse
Exchanging for a new G4 did not help. :/
Have you had any luck getting your library and playlists to populate on your G4?
It doesn't seem to be only a G4 issue either. I have another thread going on at the Android Central forums and there are two other users with the same issue. One has a new G4, the other has a new GS6. We all have ongoing tickets being 'escalated' with Google Support.
I'm a newer user so I can't post outside links, but if you copy/paste some of the text in my OP you should be able to find the thread.
Sfkn2 said:
I had that issue, but was over WiFi. Once I disconnected from Wi-Fi, it was fine again. Not really sure what happened.
Click to expand...
Click to collapse
I have been having EXACTLY the same problem as the OP. It's been very frustrating.
Your WiFi solution has already made a bit of a difference. If it fixes it completely when I try it properly, I will track you down and kiss you passionately.
JaySoul said:
I have been having EXACTLY the same problem as the OP. It's been very frustrating.
Your WiFi solution has already made a bit of a difference. If it fixes it completely when I try it properly, I will track you down and kiss you passionately.
Click to expand...
Click to collapse
You can kiss me passionately with a $5 Starbucks gift card so I can have my coffee today! Shower me with love!
It's not the phone!
arpee324 said:
Exchanging for a new G4 did not help. :/
Have you had any luck getting your library and playlists to populate on your G4?
It doesn't seem to be only a G4 issue either. I have another thread going on at the Android Central forums and there are two other users with the same issue. One has a new G4, the other has a new GS6. We all have ongoing tickets being 'escalated' with Google Support.
I'm a newer user so I can't post outside links, but if you copy/paste some of the text in my OP you should be able to find the thread.
Click to expand...
Click to collapse
It's not your phone it's the Amateur Hour app that is Google Play Music.
While Chasing all things Social and bending over Backwards to be Facebook. Google Let this jewel of an app turn into a perfect example of why Not to Reinvent the wheel.
Ive Been having the exact same problems and many others ever since I subscribed, Dec. 2014. The app cant handle the additional strains on its limited resources and Android is already a memory sucking pig.
Ive had these issues on a Moto X 2013, Two Moto X 2014's, Two Drod Maxx's and a 2013 Nexus 7. So I know for a fact it;s not the device.
Getting any help from google is like trying to get milk from a Bull. They are so stuck in the "Everything at Google is Free and You are all our Beta Testers (Guinea Pigs) mindset. That they forget or Don't realize that people are actually paying for this service. Though, Not Many Apparently.
You can do factory resets, Data, Cache clears Uninstall and re-installs etc until the cows come home. None will Fix these issues. The problems are account related and google needs to manually reset each one.
For Music Not showing up here is a simple but painstaking fix
Log onto a PC and go to GPM Find Your music - (Google keeps trying to Hide this aspect of the Service) select an artist, Click the "All My Songs" Card = The first one, now Select / highlight every song and then click edit - Don't change anything, click save - That's it
Now go to your phone and you will see all the songs there, you might need to refresh though.
You think any of the Bike riding, Free Food eating Geniuses at google could or would tell you to do that - Don't hold your breath - All they will say is do a factory reset, deny there is or they have heard of a similar issue and finally, tell you it's been escalated. Which , like their Feedback service is another term for it's been sent to the Great Circualr Filing cabinet.
It's been 6 long months of Music constantly restarting after 20 seconds +/-, Voice commands to play a song or an album failing endlessly, Huge portions of my library gone missing on mobile devices. etc,, and Google refuses to help.
Google Play Music as it stands now is good for One thing - Shuffle Play of your library - Thats it. The Curated Lists fail More than they work, Using the shuffle widget Plays more music NOT in your library then music in it and none of it similar to what you have. The "Recommended for You" Crap is just a waste of resources.
I have 27K songs uploaded and another 26K "Added to my Library" from the Subscription and Nothing works!
SOMFW said:
For Music Not showing up here is a simple but painstaking fix
Log onto a PC and go to GPM Find Your music - (Google keeps trying to Hide this aspect of the Service) select an artist, Click the "All My Songs" Card = The first one, now Select / highlight every song and then click edit - Don't change anything, click save - That's it
Now go to your phone and you will see all the songs there, you might need to refresh though.
Click to expand...
Click to collapse
Whoa that works. It's gonna be a pain but I've worked through most of "A". Thanks.
Still need to find a way to restore my playlists on my phone though. The same edit-save trick doesn't seem to do the trick.
arpee324 said:
Whoa that works. It's gonna be a pain but I've worked through most of "A". Thanks.
Still need to find a way to restore my playlists on my phone though. The same edit-save trick doesn't seem to do the trick.
Click to expand...
Click to collapse
Playlist will wok with the "Fix" but take multiple attempts. If they are Large (100+ songs) try doing it in groups of 25.
I had one playlist with 170+ songs and it took 5 attempts trying to highlight every song wouldnt work. The Edit info was greyed out.. A few songs needed to be removed and re-added - You couldn't edit their info
After I found the "Bad" Songs I was able to do a bulk edit on the list and it worked
PS I tried doing a bulk edit on all 54K songs in my library but it to failed miserably.
This may be because of googles insistence to use the arcane and antiquated Chrome / Flash for everything google. Me using an older PC with XP ( Which makes using GPM Painful) or because it has to be done artist by artist.
I reached out to google , Again yesterday by phone to tell them of the "Fix" and the Pri-madonna who I spoke to couldn't care less or be more contemptuous.
Just got an email from Google Support saying the issue has been resolved.
They had me clear my app data and cache, then reboot and refresh the library. I had to wait a couple minutes for everything to re-sync, but it actually worked for me.
I cross-referenced a dozen playlists on my phone with the playlists on the web app. All matching. Spot-checked a few artists and there doesn't seem to be any incomplete/missing albums.

Play Store Thumbnails not showing

I've combed through this particular AT&T forum and didn't find this issue on any existing thread, but if it does exist somewhere else, my apologies.
I've noticed that when browsing the Play Store, none of the thumbnails are loading for the apps. Say I go looking through categories, choose "communication", and then browse through the various apps. The info for the apps will show up, and it will allow me to download them, but the thumbnails for the apps, as well as the screenshots from those apps once tapped on, simply do not load. I've tried:
Uninstalling the updates for Play Store
Clearing the cache for Play Store
Clearing the data for Play Store
Rebooting (seems to work for the most part, but I should not have to restart my phone every time I want to see thumbnails or screenshots of apps on an 800 dollar phone).
I would -love- a solution to this issue, and I find it interesting that I haven't seen another thread concerning this particular problem. The closest other one was people having issues downloading apps from the Play Store. I have no issues there. It's just the danged thumbnails!
P.S. AT&T needs to quit dragging their F***** feet and give us MM. They're pretty much the only carrier who hasn't on these phones. Ludicrous.
I have started experiencing the same issue at home on my wifi, if I switch to cellular on my microcell it works fine. I was going to look into my sonicwall and log the traffic coming to/from my device for clues but this doesnt seem like an isolated issue now that you've reported the same thing. been happening to me for 3-4 weeks now and I havent put much thought into it.

Crashing system apps

Not sure what has happened (there haven't been any OTA updates), but my device crashes anytime I open things like Phone, Messenger, Contacts, and a few apps that integrate with those services and some that do not. I am on official with no root and changed nothing since my last time using it. Is anyone else having these random issues? Really not wanting to factory reset this thing.
My Fire Phone has the same issue. It start doing it a few weeks ago. It seemed like it was only apps that have some relationship to Contact data. WhatsApp, all contact apps, all phone apps, dialer apps, etc.
I ended up reseting the phone and starting from scratch. The issue seemed to be fixed. Today I use the phone in the morning, and it was fine. I pick it up to use some hours later, and the default launcher (Arrow Launcher) would crash every two seconds. I had to uninstall it from the OS Settings, and then pick another launcher. The other launchers are fine, but it was back to the same old story... opening any app that has a relationship to contacts data crashes.
Did you ever find a solution or a cause?
I never found a solution. My phone is sitting on my desk waiting to be used again. I thought that I would for sure be able to reinstall a non-damaged APK for the contacts application on the fire phone, but I haven't found a way. There has to be a way of fixing this issue without doing a clean install.
How to fix Crashing System Apps on your Amazon Fire Phone
I figured out how to fix this issue with the help of the amazon customer support team. I created a short video on youtube which should be able to help. Video can be found by googling "How to fix Crashing System Apps on your Amazon Fire Phone" or by copying and pasting the following link without quotes "bit.ly/2vSKcYn"
AndroidWelcome said:
My Fire Phone has the same issue. It start doing it a few weeks ago. It seemed like it was only apps that have some relationship to Contact data. WhatsApp, all contact apps, all phone apps, dialer apps, etc.
I ended up reseting the phone and starting from scratch. The issue seemed to be fixed. Today I use the phone in the morning, and it was fine. I pick it up to use some hours later, and the default launcher (Arrow Launcher) would crash every two seconds. I had to uninstall it from the OS Settings, and then pick another launcher. The other launchers are fine, but it was back to the same old story... opening any app that has a relationship to contacts data crashes.
Did you ever find a solution or a cause?
Click to expand...
Click to collapse
I figured out how to fix this issue with the help of the amazon customer support team. I created a short video on youtube which should be able to help. Video can be found by googling "How to fix Crashing System Apps on your Amazon Fire Phone" or by copying and pasting the following link without quotes "bit.ly/2vSKcYn"
In the settings menu in manage applications switch to all applications and look for content management services application. Open ot and clear the cache and the data. I think the problem will be solved.
Found a solution ??
Ztcc said:
Not sure what has happened (there haven't been any OTA updates), but my device crashes anytime I open things like Phone, Messenger, Contacts, and a few apps that integrate with those services and some that do not. I am on official with no root and changed nothing since my last time using it. Is anyone else having these random issues? Really not wanting to factory reset this thing.
Click to expand...
Click to collapse
Dear... I had same issue....
But finally I have found a crazy solution.... that is "uninstall all Fire Phone Updates" and at the end clear and clear data and force stop " content management services"
Hold power button for at least 40 sec.... after rebooting you phone gonna be fixed...
Sorry for bad English....?
100% smoothly working... let's kick the problems???
Doesn't work. I'm having the exact same issue. Tried all solutions here but they did not work. On the last solution though, how do you uninstall all fire phone updates?? Thanks!
Anyhuman86 said:
Doesn't work. I'm having the exact same issue. Tried all solutions here but they did not work. On the last solution though, how do you uninstall all fire phone updates?? Thanks!
Click to expand...
Click to collapse
Dude.. Simply go the settings . Click on application then manage applications, select filter "downloaded".. then you will see system downloaded applications... click on every single system app nd uninstall updates... After all, being system uninstalled updates, again chose filter to "All" then search for "content management services" click on it... do clear cache, clear data, and force stop... now hold power+vol down button for at least 40 seconds... problem fixed
That fix didn't work for me. Anyone else have any ideas?
Maybe it is DIGITS? or iCloud sync?
I had the same problem, and the instructions above did not fix the situation for me, either, at least after just a couple of tries. However, I have 2 Fire Phones, and the other one was fine when I booted it from a month-long (or more) slumber. Then I did a few things to update it a bit and then it was also not fine, so something recent is causing the problem. But I do not know which of the "few things" messed up the 2nd phone. Maybe just being connected to the internet for a few minutes after a new boot from having been off for a while. I did not try to fix Phone 2 because clearing the data for Content Management Service will mess up all my app organization, removing them from folders, which is a huge pain to reorganize (well over 100 apps).
UPDATE: I shortened my long post. I had suspected either T-Mobile DIGITS or iCloud CardDav sync issue, or some other process that writes to the content management cache/data with each boot (since those processes launch with each boot), which I thought was why the fix did not immediately work on my phone. But now I think I figured it out. I made a new post since I can't edit the title of this one. But neither DIGITS nor iCloud was causing the issue. Sorry for so many "trouble-shooting" posts. I was thinking maybe others with crashes are using the same apps I suspected.
Android bug is the issue; need to delete a few apps
I think I figured out one issue which can cause this problem, which is not really a Fire Phone problem but an Android problem, at least with older version of Android and its Fire OS derivative. If you google the issue without restricting to Fire Phone, you'll see this is a common problem.
The issue is having too many apps installed -- even if you have plenty of space for them. I'm going from memory (too lazy to search again) but it seems android has a numbering system for the services within apps, but the numbering system has finite available numbers, so if you have too many apps (say, over 100 like I did), especially ones that use numerous services (and therefore numerous spots within the numbering system), then the OS can't handle that. So the solution is to delete some of your apps. Some apps will have a bigger impact than others.
So, this was the reason why one of the earlier posters said it fixed the issue when deleting "updates" to system apps. These updates are usually new installs that are used instead of the app that came with the phone which is "inactivated," so they take up spots within the numbering system just like any new install. But it actually does not matter which particular app you delete, so just delete ones you don't use.
Also, this was the reason why my Fire Phone 2, like my Fire Phone 1, went bad shortly after I booted it and did some stuff to it. That stuff was to "sync" my setup with Fire Phone 1, since I keep the two almost the same. I install almost the same apps and organize them the same way, so if a phone breaks or I don't have time to charge the battery, I can just swap in my SIM to a working phone and it is up-to-date and ready to go. Perfect backup system. But this means they were both similarly maxed out with apps, and when I added a few more to Phone 2, it developed the same issue. I believe I updated Outlook from Amazon App Store, and OneDrive from Google Play Store (I think I had installed OneDrive from Amazon store but it is no longer available there). And I added a couple of other apps in addition, like Microsoft Translator; nothing with contact links. So, not major changes.
Problem is, even if you uninstall a bunch of software, you'll still need to clear the data from Content Management Services, following the instructions in the YouTube vid posted earlier. Which is a pain if you have a lot of apps, because you have to organize them fresh.
UPDATE: My issue was not yet really fixed. While trouble shooting, I disabled Contacts Storage, and that actually prevents crashes even before deleting the excess apps. (It then seems to disappear from the list of apps but actually it is there: Need to scroll to the very bottom of the long applications list.) Re-enabling Contacts Storage brings back the crashes. But then I cleared its cash/data and force quit, and cleared just the cache (not data) in Content Management Services, and did the long press on the power button. Now it seems to be fixed.
So, it seems Contacts Storage was an important culprit.
I still love the Fire Phone but I'm stunned at how buggy Android is (or was, back in 4.4).
Maybe a Telegram or Vonage update initiated the problem
I was able to fix my 2nd Fire Phone without clearing data from Content Management Services (I did clear cache and force quit, then long press power). And before that I also cleared Contacts Storage and force quit. This was super nice because I did not have to organize all my apps from scratch.
However, my first try of the above did not fix. I then deleted Telegram and Vonage, and then repeated the above procedures, and now my 2nd phone is fixed too.
I had also deleted Telegram and Vonage from Fire 1 when I was culling apps, so now I'm wondering if one of those was the issue that messed things up. I've had them on my phones for a long time but did recent updates on Google Play Store. I do not use these apps but have them just in case an acquaintance prefers them for messaging, but maybe an initial launch and setup has some associated process launch on each boot.
So now I'm not sure what caused my problem; an app update or too many apps or a combination of the two??
I'm thinking it is not a good idea to install calling apps on the Fire. It had its own version of Skype and so maybe calling apps need to be somehow adjusted for Fire OS. (And Skype on Fire Phone is no longer officially supported, even though Android 4.4 is.)
UPDATE: Reinstalling Telegram does not reproduce the issue. And in addition to Telegram and Vonage, I had removed some other apps. I did not retest with Vonage but Telegram is definitely NOT the issue. At least the version that's in Play Store as of this Edit, which is July 8 2018.
It is Microsoft OneDrive that's causing the issue
I figured out the issue, at least in my case. The newest version of Microsoft OneDrive from Google Play Store is causing the problem. It is version 4.15, from Sept 2017, but I take a while to update apps from Play Store sometimes, and so it wasn't causing an issue until I recently updated it. I can reproduce the issue. The app has other weird problems like its icon disappearing. Also, the version from Amazon App Store no longer shows up (but it tries to "update" my Google Play version since the version numbers don't match). That version now fails to install, so it is probably missing from Amazon servers. Anyway, if I download latest from Google Play, it does not cause the issue until I launch and sign in. Then Contacts and Phone will crash. Then when I first clear all its data and then uninstall, the Phone and Contacts no longer crash. OneDrive permissions includes contacts, so it does something to contacts data that causes Contacts and stuff using it to crash. I hope Microsoft will fix this and put OneDrive back in Amazon Store, because OneNote needs it. I had both OneNote and OneDrive from Play Store because the Amazon App Store versions were both older. But both are now missing when I search the Amazon App Store with my phone. So these Microsoft apps are no good on Fire Phone (and maybe other Fire OS?) for the time being.
It' enough to disable Contact Storage app to stop Dialer from crashing. So now we have dialer with no contacts and history I Hope someone will resolve this issue.
Luca7007 said:
It' enough to disable Contact Storage app to stop Dialer from crashing. So now we have dialer with no contacts and history I Hope someone will resolve this issue.
Click to expand...
Click to collapse
I think the issue is in part too many apps for this version of Android, especially bigger ones with numerous processes. AND communication apps from Google Play Store that launch automatically upon reboot and write to contacts.
I finally have both phones working nicely. I just backed up and then deleted a bunch of apps that I was not using. But that alone may not have been my biggest issue. It seems that at least the newest versions of communication apps from Google Play Store cause this problem, even after I had culled my apps. For example Signal seems to have caused the problem, but for some reason only if I was using the CardDav-sync app (to sync my iCloud contacts). Once I uninstalled Signal, all is working fine. I have my contacts synced from iCloud now, and nothing is crashing. So it is not simply a high app count issue, though maybe it is a combination of problems.
Anyway, you do not have to disable Contacts Storage to use your phone. I did not even need to long-press (soft reset) or clear cache for Content Management Services. I just uninstalled Signal, then cleared cache and data for Contacts Storage and then did a regular restart, and the Phone app and Contacts are no longer crashing.

Categories

Resources