A note to t-mobile buyers! - T-Mobile Samsung Galaxy S 4

Just got off the phone with T-Mobile and ordered ANOTHER Galaxy S4, even a black one.
And it's shipping today arriving tomorrow.
Stock is still VERY good.. even though the website lies and doesn't reflect that? it even says estimated shipping 5/7... orders are VERY much so still in stock..
If you want to know for sure, just make your order over the phone like i did.

yeah i didn't expect that they'd sell out or anything

mrvirginia said:
yeah i didn't expect that they'd sell out or anything
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Well their website is clearly making it seem like they are being put on Back order once you get to the END of the transaction.. like for the Black model it says BACK ORDERED

computermilk said:
Well their website is clearly making it seem like they are being put on Back order once you get to the END of the transaction.. like for the Black model it says BACK ORDERED
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usually when something is out of stock on T-Mob site, doesn't it say so? i wanna say i've seen out of stock on there before. maybe i'm remembering incorrectly.

mrvirginia said:
usually when something is out of stock on T-Mob site, doesn't it say so? i wanna say i've seen out of stock on there before. maybe i'm remembering incorrectly.
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This is true... and i've seen that.. i'm talking about when you get to the LAST STEP in the Online order process? it actually says "Back ordered" "estimated **** date, blah blah blah" and right now for the Black models it's past 5/7 i think.

I woke up at 4 AM on Monday to order my S4....:silly:

computermilk said:
Just got off the phone with T-Mobile and ordered ANOTHER Galaxy S4, even a black one.
And it's shipping today arriving tomorrow.
Stock is still VERY good.. even though the website lies and doesn't reflect that? it even says estimated shipping 5/7... orders are VERY much so still in stock..
If you want to know for sure, just make your order over the phone like i did.
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I just got mine and it's coming tomrrow as well.....now lets figure out how to root

I just placed an order over the phone ladie said expected shipping date May 9th, will deff call and cancel if not shipped in the next day or two.

dkotoric said:
I just placed an order over the phone ladie said expected shipping date May 9th, will deff call and cancel if not shipped in the next day or two.
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let us know how it goes, i was about to do the same but didnt want to hassle with calling back and having to cancel and turning the order into a mess as tmobile associates are known to goof up. Any how, please do let us know how it went.

RonDigital828 said:
I just got mine and it's coming tomrrow as well.....now lets figure out how to root
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Motochopper is your friend.

T-Mobile has a bad habit of placing orders for sh!t they don't have. I have had it happen several times where they place an order and I check online:backordered :SMH:

What about customer satisfaction deals? I've been a T-Mobile customer for about 12 years now, and I'm still under contract, but not yet eligible for an upgrade. Anyone else in this situation that has not had to pay full price for their S4? Who / What department did you speak with, and what tactic did you use? I upgraded my last phone before I was eligible at a full discount, but I don't want to push my luck...

Update mine has be shopped being delivered tomorrow
Sent from my Nexus 4

Sounds like I may need to take a trip to the T-mobile store because this phone might be worth paying VZW an early termination fee. I'd probably end up saving money overall anyway.
GNex // Toro // CodeX // AK exp // Hue

Ordered from tmobile online yesterday 4/30 and got overnight shipping for free due to a free next day shipping promotion they are having (i had to call tmo to get my $25 shipping refunded), TMO order confirmation shows delivery date of 5/8 on webiste but UPS website shows delivery date of 5/1. When I logged on to Tmo, it says shipped with a tracking # so then I tracked it on UPS, there was no record to be found. About midnight the tracking number started to "track" and it showed my package on the way and should be here before the end of the day ( May 01). Woke up this morning checked again and now my S4 is "OUT FOR DELIVERY"...o the joy, i cant wait!!! Its like waiting for Santa all over again that why i told all my friends: S4 its what dreams are made of!

yeah they're being shipped out. they're not on backorder lol

mrvirginia said:
yeah they're being shipped out. they're not on backorder lol
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I ordered on Monday morning (full price upgrade and paid for overnight shipping), and have no tracking number yet. I heard different stories of "payment is being processed", and then "you will get it on Tuesday for sure, it's been shipped" to today's gem "we don't have any yet from Samsung." Riiiiight! I asked twice to have my shipping refunded, and the rep changed her tune to "actually it probably got shipped" and refused to refund the charge. Is this what UNcarrier has come down to?
Quite pissed by now that I can't even get a clear answer.

I ordered mine at about 1pm on Monday, got regular shipping, never recieved a confirmation and it never showed up on My Tmobile but less then 48hrs later it showed up at the door. Really surprised because I was going to call them today to see if the order actually went through.

Lol, latest gem from T-Mobile Customer Care: "It's too early to say you won't get the overnight delivery in time, because the estimated delivery date is April 30th, so everything looks to be on track."
Me: "Sir, you do realize it's May 1st today?"
Customer Care: "Ohh you're right.. Well, that is what it says in the system, so let's see what happens. Was there anything else I could help you with today?"
Who is this new T-Mobile and what did they do to the one I've known for years?

pakraider said:
Lol, latest gem from T-Mobile Customer Care: "It's too early to say you won't get the overnight delivery in time, because the estimated delivery date is April 30th, so everything looks to be on track."
Me: "Sir, you do realize it's May 1st today?"
Customer Care: "Ohh you're right.. Well, that is what it says in the system, so let's see what happens. Was there anything else I could help you with today?"
Who is this new T-Mobile and what did they do to the one I've known for years?
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Probably using outside call centers for some of their customer service instead of all internal people
GNex // Toro // CodeX // AK exp // Hue

Related

T mobile no stock till next week at earliest 7/4

even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
amarko5 said:
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
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I think it depends on whether you called them up as well, or not.
I put my order into the TMobile website on Friday morning (30th) at around 930am.
After reading on this forum about delays and no stock I then called them up Friday afternoon at approx 430pm - I was told that all the initial stock of 1400 (or 1600, I can't remember which) was gone, so I would not be receiving a phone the next day.
The sales agent then went on to tell me they were expecting another delivery of 500 that evening, and they would be sent to customers on Monday, to arrive Tuesday (1st). He then searched for my web-order and manually pushed it through to ensure I would get a phone from this 2nd batch. He then called back to confirm it would be sent out Monday and arrive between 8am-1pm Tues. I assume if I hadn't called then my order would've been dealt with chronologically along with all the other website orders.
I called again just now, querying why I had not had the "winging it's way to you" email, and was told that my order had been completed by their phone team, and they don't send those emails out. And my phone will definitely arrive tomorrow before 1pm
I feel a bit bad that I might have jumped the queue, but hey it's TMobile that decided to do that because I rang up chasing it, not me!
i have just called tmobile and placed an upgrade order with the loyalty team - they have them in stock for next day delivery and got a cracking deal as well!
I ordered mine Friday afternoon. It's just come now but i have to go back to work
Will leave it at home charging lol.
Just spoke to my business manger on Tmobile stock coming in on wednesday and mine is coming on thursday...happy days
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
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thats a good deal! as an existing customer i got an offer of £22.50 per month on my existing flext 40 tariff and free phone - 18 month contract
I still don't understand how Tmobil is the sole shop to sell the Desire before 7th April in the whole world
Are HTC testing the Desire on a very limited market??
thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
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you're welcome.
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
hager420 said:
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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What numbers are people ringing to get through to living human beings?
I rang the help line (0845 412 5000) (also rang the sales line but I was neither an existing customer or someone looking to buy a new phone, I already ordered on the net so I hung up) and pressed the correct number for "in the process of ordering" and got told to put in my mobile number, which I don't have since my phone hasn't arrived!
It's my first time ordering from T-Mobile and they don't seem to have a "go straight to a live human being" option on their phone system, is my best bet just to ring sales and push the "new customer" button and then tell them my order is active already and I want some information?
Thanks for any responses
riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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Cheers for that mate, hopefully that will include the exchange/returns stock
I just spoke to them on the sales number (i pressed * a couple of times and got put through eventually) and they said that they didn't know whether there would be another shipment on Wednesday although there should be one this week...
hmmm.. why are there never any straight answers.
I had the 'winging its way to you' email on Thursday.. nothing has arrived, so I called them today and was told it went out of stock after they sent the email - now he said they have no stock and that it's expected within 7 days.
No idea why the hell I got the email if it hadn't even left them though!
I'll have to wait and see if anything turns up!
carphone Warehouse
I've been waiting to pick one up instore from t mobile everyone is saying two weeks or they don't know. after searching i saw that is available on payasyou go on orange in carphone warehouse so i might pick one up tomorrow there phones are normally unlocked.
I ordered mine as an upgrade Friday afternoon and got it early Saturday morning.
It seems to me that everyone who has spoken to the actual sales team has had their order fast-tracked. So all of us who ordered online are getting put to the back of the queue. Just need to think of a way to make them want to fast-track you.
hager420 said:
Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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You know Layar has a layer for coffeeshops in A'dam? Quite handy.
well all I can say is I feel I was talking to an honest rep who assured me that there are none left and that they honestly do not know a firm date for future deliveries, this was after getting the usual runaround several reps
so if you get yours then great, but as I said I wouldnt hold my breath.

My Note II is backordered :(

I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
Thanks for the advice. It looked like I ran into a script reader in the first run. I will give it another try. If it still doesn't work I will tell them Verizon just called and I mean it LOL.
garyd9 said:
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
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garyd9 said:
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
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On the web pages for my order, it says "Processing", "Pending Shipment", and "Preorder Processing". It doesn't say "back-ordered". But maybe that's the term the customer support staff use.
x2h said:
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
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I got the same info x2h but, i was also told 5000+ units have already arrived.
To clarify a bit, the order status for my Note 2 on the web page is "Preorder Processing". However when I called AT&T, the person said it's back ordered, meaning I will not get it on the November 9 date as previously announced.
So when will I get it? I asked.
"We will let you know".
Yeah right.
Don't give up hope. Keep following up on your order status via website. ATT customer service reps tend to make up things sometimes. Source - I'm an ex-att cust. service rep.
As horrible as it sounds, your forum members are right in telling you to rep shop (keep calling back to get the rep you want). ATT doesn't like this as it hogs up their queue, but sometimes it needs to be done to get the job done right.
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
x2h said:
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
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Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
wtharp2 said:
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
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Cancelled my preorder online. It's very easy, credit to AT&T LOL.
Better than a middle finger emoticon:
Several people have hit AT&T up for credits. Do some digging and then hit them on their bottom line.
Consider it something to do while you wait.
x2h said:
Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
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I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
My phone is backordered also
Preordered 10/25
They originally stated shipping 11/06
The next person stated they ran out and it was a first come first serve basis. That was a lie. If you look at their own forum
on att's website, you will see people who ordered way after and their phone is shipping.
Now they state they will start shipping 11/09, and that just means they will start shipping more orders which doesn't guarantee mine.
They violated their own policy of "first come, first serve" as stated on their own site when you preorder.
AT&T customer service departments do not have integration at all. Their logistics execution is horrible.
---------- Post added at 10:14 PM ---------- Previous post was at 10:10 PM ----------
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
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I preordered 10/25 thru premiere with a company discount, and I am told mine is definitely backordered. Isn't that great.
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
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x2h said:
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
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Are you planning on purchasing in store on launch day? I would've asked for credit towards my future bills for the inconvenience.
I ordered early Nov and yesterday I was told the same thing about being backordered . I called and chatted about 10 times. The reps are completely clueless (I'm guessing its not their fault they just dont get good info). Well around 10pm my order went from processing to shipped and I will receive phone today (according to fedex tracking - i paid the $15 for overnight). I am happy now, but I was pissed all day yesterday. I need to get a life.
well here's the latest update again. I canceled my preorder online last night. this morning an email comes in that my cancel was "unsuccessful". and then another emails that says my phone has been shipped, with FedEx tracking number. it has just left the Texas wharehouse. Expected delivery Nov 9 by 4:40 pm.
I am going to return it and tell them to put it on backorder.
OK one last update. Took the advice of others and called AT&T one last time. And the result is surprising:
http://forum.xda-developers.com/showpost.php?p=33863020&postcount=43
You mean to tell men you've been with ATT since 2004 and you haven't learned to not call their service and NEVER rely on their answers? Preorderd 10/25 and it got here 11/08 10am.
They are clueless and don't know any more than what their website tells them.
And to those in the thread that seem to think otherwise, November 6 was the *Estimated* ship date. Nowhere was that day written in stone.
Sent from my SAMSUNG-SGH-I317 using xda premium

Out of stock

Both colors are now out of stock black was out of stock couple hours ago now both colors can't seem to find any announcements from Tmobile yet about when the next batch comes I was just about to border mine
Sent from my SGH-T989
At this point, treat it like a pre-order. Put your order in, don't opt for faster shipping, wait, and hope.
Or, wait for other retailers to stock it, depending on your plan.
k0nane said:
At this point, treat it like a pre-order. Put your order in, don't opt for faster shipping, wait, and hope.
Or, wait for other retailers to stock it, depending on your plan.
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Gonna call them tomorrow and see if I can get on a wait list or something I wanna do then payment plan cuz i don't want another contract
Sent from my Jedi injected Hercules playing Mind Tricks
style154 said:
Gonna call them tomorrow and see if I can get on a wait list or something I wanna do then payment plan cuz i don't want another contract
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They'll let you put in your order without issue; there's no wait list at this point other than first-come-first-serve order fulfillment. You may still want to order online to get free overnight shipping; if that's not available, call.
double post, ignore
I think I have an extra black one coming.....Anyone in central nj here? Have no problem selling to help someone out before I return. Not looking to make, just what I paid.
Hehe,ignore.
Sent from my GT-N8000 using xda app-developers app
I would recommend placing your order online and just play the waiting game. One, when I ordered mine at 6am on April 29th, it gave me a message stating that my item was backordered and wasn't expected to ship until May 1st, when it actually ended up shipping that night and I got it the next day. And secondly, you want to place the order online to get the next day delivery, even if it is out of stock. But I can't say that you won't get the overnight shipping if you call, not sure how that would work since I ordered mine online.
Also, just as a side note for those who are iffy about T-mobile's service, I've had my wifi turned on ever since I got my phone and the service is top notch... wayyyyyyyy better than Sprint, speaking from experience. Cheers mates!
brokenbracket said:
I would recommend placing your order online and just play the waiting game. One, when I ordered mine at 6am on April 29th, it gave me a message stating that my item was backordered and wasn't expected to ship until May 1st, when it actually ended up shipping that night and I got it the next day. And secondly, you want to place the order online to get the next day delivery, even if it is out of stock. But I can't say that you won't get the overnight shipping if you call, not sure how that would work since I ordered mine online.
Also, just as a side note for those who are iffy about T-mobile's service, I've had my wifi turned on ever since I got my phone and the service is top notch... wayyyyyyyy better than Sprint, speaking from experience. Cheers mates!
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same thing happened to me, i was told on MONDAY (29th) by a CS representative that they were back-ordered, however i took a leap of faith and order online on TUESDAY (30th) with next day shipping and it said it would be delivered on the May 8th, however they mailed it and i got it WEDNESDAY May 1st . i guess the trick is to order online with next day shipping, and as of right now they are offering free next day shipping. So the trick is ORDER ONLINE and then play the waiting game, if it doesn't ship by the 5th/6th just call back and cancel and get it in store on the 8th. U have nothing to lose and everything to gain. If they charge u for next day shipping when ordering online just call the TMO CS representative and mention to the the free next day shipping promotion and they will adjust the price. (call AFTER you make sure your UPS package has shipped using the tracking #, calling prior to shipping may lead to CS representative pushing back your order...you've been WARNED) From there GOOD LUCK and Enjoy your S4 whenever u get it.
heres the ordering URL from TMO http://explore.t-mobile.com/samsung-galaxy-s4
XeoNoX said:
same thing happened to me, i was told on MONDAY (29th) by a CS representative that they were back-ordered, however i took a leap of faith and order online on TUESDAY (30th) with next day shipping and it said it would be delivered on the May 8th, however they mailed it and i got it WEDNESDAY May 1st . i guess the trick is to order online with next day shipping, and as of right now they are offering free next day shipping. So the trick is ORDER ONLINE and then play the waiting game, if it doesn't ship by the 5th/6th just call back and cancel and get it in store on the 8th. U have nothing to lose and everything to gain. If they charge u for next day shipping when ordering online just call the TMO CS representative and mention to the the free next day shipping promotion and they will adjust the price. (call AFTER you make sure your UPS package has shipped using the tracking #, calling prior to shipping may lead to CS representative pushing back your order...you've been WARNED) From there GOOD LUCK and Enjoy your S4 whenever u get it.
heres the ordering URL from TMO http://explore.t-mobile.com/samsung-galaxy-s4
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I asked.. Seems like they won't be crediting me, although I am a existing customer.
how many phones do you think the htc can create for a wholse 's days
timbadia said:
I think I have an extra black one coming.....Anyone in central nj here? Have no problem selling to help someone out before I return. Not looking to make, just what I paid.
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I am not in NJ, but am close by in MD. How much are you looking for? You can PM me.
I ordered over the phone during the day of April 29th that same day later on found out about the free overnight shipping called them up and got my credit.. And still received it the next day..
Sent from my SGH-M919 using Tapatalk 2
Question
For those who have ordered with T-Mobile via the $149 down and $20 a month...
Do you have to pay tax on the $149 down AND taxed on the $20 a month? Or do you get taxed just on the $149?
Nephilim-Giant said:
For those who have ordered with T-Mobile via the $149 down and $20 a month...
Do you have to pay tax on the $149 down AND taxed on the $20 a month? Or do you get taxed just on the $149?
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You get taxed on the entire $630. You pay the whole amount of the tax with your downpayment (about $45 in my case). After that, it's only $20 a month (no additional tax).
nitrogen618 said:
I asked.. Seems like they won't be crediting me, although I am a existing customer.
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i was/am and existing customer too. And the offer promotion didnt say existing customers excluded therefore it was valid for exisiting and non existing customers as long as u ordered on or before the 2nd of may they HAVE TO refund shipping, i would ask for corporate as it clearly stated on their website free next day overnight shipping if u order online valid until the 2nd of May. Anything less than a refund would be false advertising. Its really up to u how much effort u want to put into getting your money back and how well u explain it to them, but it really shouldn't be much explaining as the website clearly stated it was free next day shipping and its not your fault they didn't adjust their online ordering system to reflect the "promotion"
XeoNoX said:
i was/am and existing customer too. And the offer promotion didnt say existing customers excluded therefore it was valid for exisiting and non existing customers as long as u ordered on or before the 2nd of may they HAVE TO refund shipping, i would ask for corporate as it clearly stated on their website free next day overnight shipping if u order online valid until the 2nd of May. Anything less than a refund would be false advertising. Its really up to u how much effort u want to put into getting your money back and how well u explain it to them, but it really shouldn't be much explaining as the website clearly stated it was free next day shipping and its not your fault they didn't adjust their online ordering system to reflect the "promotion"
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Darn... I didn't notice it was only until the 2nd. Would have ordered another one before then.
GG2012 said:
Darn... I didn't notice it was only until the 2nd. Would have ordered another one before then.
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When they were out of stock yesterday I called them and got one ordered, said I was on a first come first serve list.
Called them at 10PM on the 2nd
2nd at 11PM said it was processed
10AM this morning the 3rd says shipped.
WOOOO
I ordered yesterday around noon and can't look up the order number... Called and they told me out of stock. But they have my money already
Sent from my Galaxy Nexus using Tapatalk 2
biggy8481 said:
I ordered yesterday around noon and can't look up the order number... Called and they told me out of stock. But they have my money already
Sent from my Galaxy Nexus using Tapatalk 2
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You should be able to. When you log-in to my.t-mobile.com, under Support on the top links, there is 'Order Status' on the very right. Put your order number and zip there. I have to do that since my new orders aren't showing up automatically on the Manage page.

Possible that some stores will have the Note 4 instock tomorrow!

So I was in AT&T today getting ready to pre-order and setup my new contract when the sales associate told me they were getting the Note 4 in stock tomorrow. SO I hesitated and said should I just setup my new account tomorrow instead and he replied yes and set me up an appointment for when I get off work. Well paranoid me I am worried they will sell out before I get off work tomorrow so I called and talked to the manager, now she is saying she is pretty sure they are gonna get it tomorrow but told me it is not guaranteed but that if I call in the morning they will put one aside for me if they do arrive.
Has anyone been to an AT&T store lately and told this?
Called 4 stores around me. 2 told me the 17th, one told me the 14th, the 4th one told me they would start receiving stock between tomorrow and the 17th and could sell them as they received them.
AT&T reps who work in stores don't know MODERATOR EDIT. What's funny is that they think they do.
AT&T online says it will ship by the 14th. The reps are not allowed to hold any phones for customers so don't believe that BS haha.
Hardcore73 said:
AT&T online says it will ship by the 14th. The reps are not allowed to hold any phones for customers so don't believe that BS haha.
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Well that I know but I spoke with the manager of the store and she said technically she can't but she would since the guy jerked me around. Oh well, we will find out tomorrow
Update 1: Just woke up and getting ready for work, will call AT&T an hour after they open to see if they came in and to see if the manager will hold her word.
Good luck! We xda members
know how you feel!
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
When I went and pre ordered it on monday, the ATT in Etown Ky said they will have them today. I went ahead and had the pre order shipped to my house though. I dont want them trying to sell my preorder just because I was at work.
Although we should never trust what an AT&T rep says, from my past experience the stores do get the phones earlier than when pre-orders ship, but they do not put them out for sale until after pre-orders have already shipped. Makes since because why would they sell to a walk-in before those that have pre-ordered.....if they did this than where would the loyalty be!? Yeah I know, AT&T has no loyalty.
Both lstores I went to in nyc said 15th
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
Not that I want this to happen, but I was a pre-order for the FitBit Flex. That launch was a nightmare!! Pre-order started literally months ahead of release. (4, if I remember right) Then, Best Buy started selling them 4 days before the actual launch, so all the pre-orders got screwed.
Sorry for the late update but surprise surprise, no Note 4 delivery... Oh well I was at least able to get my pre-order in so now it's back to the good old refresh the email like no tomorrow and pray for early shipments
Not all reps.
kyan~ said:
Not all reps.
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Well the reps I talked to are nice and Ive dealt with them before when the S4 was about to be released. I was just bummed at how even the store manager told me it was coming, then I come in the next day saying I was told this to be questioned on who told me it and why.. Either way my pre-order is in and I'm hoping it ships early like my Galaxy S4 did.
TMobile devices are shipping now.
After checking my tracking number It shipped from KY which is where TMobile warehouse resides I guess and my phone is showing in the Nashville UPS hub since im located here in Nashville TN.
It has a delivery date of this Monday by 4PM.
That goes for allot of people who preorderd on TMobile. Getting devices way ahead of the 17th!.
Still no change on my pre-order status for the phone, but interesting enough on friday my sim-card they include in the pre-order changed from "preparing to ship" to "processing". Hoping for a speedy shipment.
I'm with AT&T and still sitting at preparing to ship between the 14th and 16th but I'm willing to bet this will change come monday. Not expecting much today since it's Sunday. Quite surprised your status changed so late on a Saturday, maybe they will at will at least get the devices to UPS today. They won't move obviously but if they have them then that means first thing Monday morning it's gonna get real :fingers-crossed::victory::fingers-crossed:
Krazzor said:
Still no change on my pre-order status for the phone, but interesting enough on friday my sim-card they include in the pre-order changed from "preparing to ship" to "processing". Hoping for a speedy shipment.
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My sim also has been changed to processing. But my note order is still sitting at preparing to ship
Sent from my Nexus 5 using xda app-developers app
falcons2 said:
My sim also has been changed to processing. But my note order is still sitting at preparing to ship
Sent from my Nexus 5 using xda app-developers app
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I wouldn't expect to see anything change unto the early morning Monday hours. It's Sunday, NOTHING moves on Sunday. I mean businesses can drop **** off sometimes but it just sits in a back room waiting for business hours.
rfs830 said:
When I went and pre ordered it on monday, the ATT in Etown Ky said they will have them today. I went ahead and had the pre order shipped to my house though. I dont want them trying to sell my preorder just because I was at work.
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Etown has them in stock. Just purchased mine.

$239.99 @ Costco

Costco has a huge display of these watches and their $10 off normal retail. Going to check my receipt to see if I'm within my return/price match window.
Nice. Do they have the stainless steel version ?
Sent from my LG-D850 using Tapatalk

			
				
deezknuts said:
Nice. Do they have the stainless steel version ?
Sent from my LG-D850 using Tapatalk
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I only saw black. But you should be able to get bby to price match.
I literally just saw this post. I'm going to my local costco now hoping they are still on sale. I got my watch used for $240...
QUICK UPDATE!!! ATTENTION!!!
BBY has changed their price match policy starting 11/1 of this month for all purchases to be eligible for return by 1/31/15. You can call them and ask for an adjustment (they can look you up in their system). Make sure you call the store that you purchased it from. I just had my watch price-matched and am getting $10.67 back.
TOTALLY worth the effort.
FYI - I purchased my watch on 10/16 and it went through. So give it a try, especially if you're within your initial 30 days. The above is Costco's current price and not a BF price (which BBY won't honor).
Just got back from my store and not a single smart watch to be found anywhere :/
gabessdsp said:
Just got back from my store and not a single smart watch to be found anywhere :/
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these were over by the cameras (in my store). hard to believe its a regional/local thing. that's a big inventory for just "one store". however, i just checked their site and couldn't find it. maybe try using the above photo at your local BBY?
gabessdsp said:
Just got back from my store and not a single smart watch to be found anywhere :/
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found this on Reddit:
http://www.reddit.com/r/moto360/comments/2km852/costco_will_carry_the_moto_360_in_the_coming_weeks/
http://www.reddit.com/r/moto360/comments/2lt373/moto_360_display_at_my_costco/
640k said:
found this on Reddit:
http://www.reddit.com/r/moto360/comments/2km852/costco_will_carry_the_moto_360_in_the_coming_weeks/
http://www.reddit.com/r/moto360/comments/2lt373/moto_360_display_at_my_costco/
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I guess I'll be calling them every day for the next week. I have 30 days that I'm able to return this through eBay.
Return it FIRST.. Got mine on Friday and loving it .
HOW to Pricematch
I was trying to figure out how they do the price match since they don't show the price "officially" anywhere... but I got it.
For anyone reading that doesn't know how to get the price match, you tell the Bestbuy rep to call your local Costco and the sales rep there should say "$239.99".
It doesn't need to be on an ad, I basically trained the Bestbut rep cus he didn't even know how to do it :laugh:
confirmed when I bought one today.
Brazildiogo732 said:
I was trying to figure out how they do the price match since they don't show the price "officially" anywhere... but I got it.
For anyone reading that doesn't know how to get the price match, you tell the Bestbuy rep to call your local Costco and the sales rep there should say "$239.99".
It doesn't need to be on an ad, I basically trained the Bestbut rep cus he didn't even know how to do it :laugh:
confirmed when I bought one today.
Click to expand...
Click to collapse
FWIW a picture of the display should do it too. It's worked for me in the past.
Brazildiogo732 said:
I was trying to figure out how they do the price match since they don't show the price "officially" anywhere... but I got it.
For anyone reading that doesn't know how to get the price match, you tell the Bestbuy rep to call your local Costco and the sales rep there should say "$239.99".
It doesn't need to be on an ad, I basically trained the Bestbut rep cus he didn't even know how to do it :laugh:
confirmed when I bought one today.
Click to expand...
Click to collapse
No BB sales rep can do a price match without a manager's approval. Even if it were a seasonal employee fresh on the floor, they would still know to contact a manager or sales lead for approval and instruction on the process. No new hire I have ever seen takes instruction on internal processes from a customer. Surely trying to sound cool on XDA cannot be that important to you. And for what it's worth, you simply tell the employee that Costco has the watch normally priced below BB's price and you would like a price match. It's not like there's some secret method to accomplish this. Also, from Thanksgiving day til December 1st, it's BB policy not to price match anyone, so if you are hoping to get this done, do it before Thanksgiving day...or wait til after Dec. 1st. Although, a less busy store will likely do this for you during this time period, but again, it's at the manager's discretion.
henbone11 said:
No BB sales rep can do a price match without a manager's approval. Even if it were a seasonal employee fresh on the floor, they would still know to contact a manager or sales lead for approval and instruction on the process. No new hire I have ever seen takes instruction on internal processes from a customer. Surely trying to sound cool on XDA cannot be that important to you. And for what it's worth, you simply tell the employee that Costco has the watch normally priced below BB's price and you would like a price match. It's not like there's some secret method to accomplish this. Also, from Thanksgiving day til December 1st, it's BB policy not to price match anyone, so if you are hoping to get this done, do it before Thanksgiving day...or wait til after Dec. 1st. Although, a less busy store will likely do this for you during this time period, but again, it's at the manager's discretion.
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The guy who I bought it from didnt contact anyone. But youre right, i was trying to show off on XDA! Not. I was simply posting it to help people, jerk. I went there and they didnt give me it on my first attempt because they had no proof. So I read the policy from their website. So they had to follow. But hey, what do i know, i dont have a cool minimum wage job at bestbuy like you do! Cheers to you man.
Not trying to highjack this thread but, I got it for 224.99 at Best Buy! I went to my local post office (ask the clerk) and got a movers pack. Inside the pack there's a 10% off coupon for Best Buy. Don't know if this was posted.
If you can get a price match AND 10% off that would be great.
Sent from my Nexus 6 using XDA Mobile App
640k said:
Click to expand...
Click to collapse
FYI - my costco still has a full display of these things. I don't think anyone has taken a single one. I wouldn't be surprised if they're heavily discounted in the coming weeks.
The costco display is just pieces of cardboard. You have to take it to the cashier, then pick it up after checking out. I doubt they have enough stock for every piece of cardboard, the Costco I visited only had 15 or so when they got their stock.
Don't forget their return policy...AT LEAST one year for this, they said at a minimum they would match the manufacturer's warranty period. But I've read they take non-listed items (not computers, TVs, etc) back years later. Plus they are a great company.
Got mine there, and it was in the jewelry case of all places, with the other watches.
Good luck
Costco MOTO360 now just 169.99
Just bought a 360 yesterday for 169.99 plus tax. It is 239.99 with an immediate manufacturer's rebate. Can't beat this price.

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