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Dear all,
After having experienced scratches on my phone's screen and reading countless of similar complaints by others, I have decided to petition HTC to do something about it.
The phone is supposed to have Gorilla Glass 2 which is scratch-resistant (not scratch-proof, I know) and so should resist the kind of scratches normal glass would endure from being in a pocket with keys. But it seems that HTC One X users are divided into two camps: The 'My screen is crazy durable! I can put it in the tumble dryer, take a hammer to it, etc.' camp and the 'I've got a scratch within an hour of having it. It was just in my pocket!' camp.
There is cause to believe some batches were simply defective.
Please take the time to sign this petition! Thank you.
Petition HTC One X Screen Scratches
PS - Don't bother saying:
1. It is not invincible or scratch-proof. It is only scratch-resistant.
Yes we all know this, but these scratches have occurred through normal use.
2. If you care so much, then why didn't you use a screen protector?
Because the whole point of having Gorilla Glass 2 is for users not to have to resort to using screen protectors which detracts from the beauty of the graphics.
3. You must have done something to it, MY screen is perfectly fine!
No, majority of those who have complained have either taken extreme care in using their phone, or used it in a way any other person would have. Most have also used HTC phones previously with no such problems.
Full credit for this post goes to
Mirlina
First off, thanks Sebianoti for helping me post the thread. I hope this will garner enough support and attention.
Corning have responded to me and this is what they said:
Good Day!
We are sorry to hear that you've had a problem with your device. While Corning® Gorilla® Glass is better able to survive the real-world events that most commonly cause glass to scratch, chip or break, if subject to enough damage, Gorilla Glass, like all glass, can break. We recommend you contact your device manufacture to review your warranty and their repair program.
Thank you
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I have emphasied in bold the crucial part - that it is better able to survive real-world events i.e. normal use.
I just want to say something, and it's purely for clarifications sake...
If I view my phone under a light (with the screen off) and move it about I can see hash marks over the entire phone screen - almost like the pixel arrangement of the screen. I'm assuming this is NOT what you're on about and you have actual scratches on the screen? If so, then I'm in the 'I have a perfect phone' camp but good luck...although I don't know if it'll do any good
EddyOS said:
I just want to say something, and it's purely for clarifications sake...
If I view my phone under a light (with the screen off) and move it about I can see hash marks over the entire phone screen - almost like the pixel arrangement of the screen. I'm assuming this is NOT what you're on about and you have actual scratches on the screen? If so, then I'm in the 'I have a perfect phone' camp but good luck...although I don't know if it'll do any good
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Click to collapse
Yes, that is not what I mean. I actually have three types of scratches on my screen:
1. Light tiny scratches which can't be caught on camera and aren't bothersome;
2. Big, long scratches which can be captured and don't bother use of the screen but is obvious; and
3. One 1cm vertical scratch which distorts the colour of the screen.
Hi
Mirlina said:
Yes, that is not what I mean. I actually have three types of scratches on my screen:
1. Light tiny scratches which can't be caught on camera and aren't bothersome;
2. Big, long scratches which can be captured and don't bother use of the screen but is obvious; and
3. One 1cm vertical scratch which distorts the colour of the screen.
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Click to collapse
I think what we are seeing is scratching of the oleophobic coating which is on top of the Gorilla Glass, previous HTC phones didn't have this coating and so maybe that is why owners of previous models are saying they didn't get scratched so easily.
I'm sure someone posted they used an abrasive polish to try and remove the scratch and this then caused a bigger change in the glass appearance as they removed the coating from a larger area, so then continued to polish the whole screen to remove the coating. I'm not sure cosmetically what the final outcome was.
If I'm honest the oleophobic coating is a waste of time, it still gets covered in grease from fingers, and if it just means the screen appears to get scratched easily as the coating is softer than the glass, they should stop using it.
This problem isn't unique to the HTC One X, I found several references to similar issues, the iPhone 4S/iPad is prone to the same problem it seems. The difference is here we are incorrectly blaming HTC for inferior Gorilla Glass screens, in some cases it is suggested HTC haven't even used Gorilla Glass, when elsewhere it is recognised it isn't the glass getting scratched but the coating.
http://forums.macrumors.com/showthread.php?t=1293714
http://voices.yahoo.com/why-cant-remove-scratches-iphone-4s-screen-11037376.html
http://forums.macrumors.com/archive/index.php/.../t-1133703.html
http://forum.xda-developers.com/archive/index.php/t-1140954.html
http://apple.stackexchange.com/ques...hones-oleophobic-screen-coating-once-its-worn
http://forum.xda-developers.com/archive/index.php/t-1602032.html
Regards
Phil
I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.
First off, Would like to agree with point 1,2 and 3.
Secondly, I have no scratches since owning this device from release day.
Thirdly, what do you hope to achieve with a vote? Nothing will change. 1% of people with scratches will vote, 0.0001% of people without scratches will vote. 72% of statistics are made up. Getting a proportional representation is HARD.
Fourthly, This thread is pointless.
Fifthly, HTC, me, and 99% of the readers of your post don't care.
Sixthly, meh.
BarryH_GEG said:
I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.
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Click to collapse
Look mate, this is about the quality...
If you get a phone would you be happy if it started getting scratches even tho it uses the best screen that protects against that?,
i don't think so, another aspect to look at this is, many of those who purchased the One X got it on a 2 year contract, if it starts
getting scratches due to no fault of your own then imagine what it will look like in a year or so,
BarryH_GEG said:
I think there's a percentage of people on this forum that are nuts. First, because their expectations are totally unrealistic. Second, for thinking a small group of people with unrealistic expectations are going to be able to garner enough support to force a multi-billion dollar company to change a devices design based on their whim. HTC puts out a product designed to serve the needs of millions and made choices in its design along the way. Don't like the choices they made? Don't buy the product. If you bought a Sony TV and didn't like the layout of the remote would you go on to a forum to start a campaign to have it redesigned? Why people feel that they should have some sort of say or control over how companies like Samsung and HTC design their mobile devices baffles me. The best way to send them a message is to simply stop buying their products.
Click to expand...
Click to collapse
I think the guys concerned over scratches that have happened that basically shouldn't of IF it was using GG2
therefore in the UK at least if a product is sold with certain claims and those claims are proven to be untrue they are liable.
different strokes for different folks but you gotta fight for your right to party
Sebianoti said:
Look mate, this is about the quality...
If you get a phone would you be happy if it started getting scratches even tho it uses the best screen that protects against that?,
i don't think so, another aspect to look at this is, many of those who purchased the One X got it on a 2 year contract, if it starts
getting scratches due to no fault of your own then imagine what it will look like in a year or so,
Click to expand...
Click to collapse
There are reports of the same issue (microscopic scratches) with GG2 on the SGS3 forum. The difference is no one there would even think about starting a petition. In fact, most of the stuff people post on the One X forum would be run-off the SGS3 forum soon after it was posted. They have a far more serious issue. The edge-to-edge glass on the front of the SGS3 is easily cracked under stress or when it's dropped. They discuss cases and ways of preventing it from happening, not starting campaigns to get Samsung to change the design.
By all means carry on with your crusade. But think about this, if HTC were to admit there was a fault with the display it would affect 100% of phones produced. Every owner could demand a new display. At HTC's cost of $150 per phone, assuming they've sold 500K so far, that's $75MM in profit lost. Do you honestly see that happening? They'd gladly accept you and a percentage of others never buying an HTC product before absorbing that type of expense.
Back to a more constructive note, after hearing about the possibility of scratches I started investigating screen protectors. I bought this one. The full body protection version also comes with a protector for the camera lens. That to me is a more serious design issue then the performance of GG2 which is out of both Samsung and HTC's control.
http://www.bestskinsever.com/htc-one-x-skin
Its wet apply, incredibly easy to put on perfectly, covers the curves of the display, is crystal clear once on, and feels almost the same as the naked display. I’m very picky about my display and I’d highly recommend it.
BTW, who and where find out that HOX (international version) got Gorilla Glass 2? i cant find such info
My phone has been through quite a bit, dropped spend all day in my work pants and no scratches at all. Maybe I just lucky but my last phone htc desire been through same treatment and that was scratched bad.
Sent from my HTC One X using xda premium
AdamLange said:
BTW, who and where find out that HOX (international version) got Gorilla Glass 2? i cant find such info
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BarryH_GEG said:
http://img.tapatalk.com/2e074af4-c0eb-a680.jpg
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What?... the frustration... god damn it HTC get your facts together,
I emailed HTC a number of times, each reply said the same thing...
HTC One X is using Gorilla glass 1.
Yep, that's right csj85, no less. Wait, what? Some random dude on the internet? Is that what proof is these days? When I studied for my degree, nothing from the internet was allowed to be submitted as evidence or research material; yeah, not even Wikipedia!
I have an EVO LTE and I can assure you..this things scratches easily. I have a nasty mark directly in the center of my screen. Followed by minor marks along it. I take care of my stuff so this is insulting.
Sent from my EVO using xda premium
Steven 1 said:
I have an EVO LTE
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Click to collapse
Wrong forum?
BenPope said:
Yep, that's right csj85, no less. Wait, what? Some random dude on the internet? Is that what proof is these days? When I studied for my degree, nothing from the internet was allowed to be submitted as evidence or research material; yeah, not even Wikipedia!
Click to expand...
Click to collapse
You guys amaze me. So you're actually suggesting that to prove a point about something as minor as whether a phone does or doesn't have GG2 someone photoshopped a tweet from HTC? There's an old adage, "people that can't trust, can't be trusted." Ponder that for a minute.
Mine has a small crack along one edge, I didn't drop it and no-one uses it but me. It's with HTC at the mo over the poor wifi issue but I'm hoping they'll sort the screen out too. I'm very careful with my phone, don't even take it out much but I'm thinking maybe there was a slight imperfection which I didn't notice and it propagated.
Sent from my GT-P7310 using xda app-developers app
BarryH_GEG said:
You guys amaze me. So you're actually suggesting that to prove a point about something as minor as whether a phone does or doesn't have GG2 someone photoshopped a tweet from HTC? There's an old adage, "people that can't trust, can't be trusted." Ponder that for a minute.
Click to expand...
Click to collapse
Sir i can assure you that the picture in question is in fact fake... I have the original right here!
Seriously though the screen can't scratch itself, it's glass! Look after it.
lol you guys...
So I am sitting in my chair at home and my phone slipped from my hand or something and I reached to grab it. Of course this just results in my hitting my phone and making it speed up as it falls against the plastic edge of my sliding glass door. It fell face first but the face wasn't hit. I had my Otterbox Defender case on it and the hard plastic edge of the Otterbox had two small dings in it.
Afterwards I noticed the touch screen sensitivity was not working properly. The screen is not cracked but something underneath it certainly it. It is not noticeable until the screen is off and even then it would be impossible to take a picture of it and post it for anybody to see here.
I do have insurance on it but I will have to wipe it and put the stock ROM back on it. I will also have to do something with the flash counter I guess.
There is no way this should have broken given what happened.
I will have to also place some blame on the Otterbox case. It has both a hard plastic guard on the screen and a softer one. There is absolutely no cushioning effect if the screen is hit. It just smacks the plastic case into the screen.
Maybe I could do the same thing a hundred times and it would never happen again.
Dam that sucks. I have the Otter box case too and I dropped my phone multiple times but everything was ok. Maybe something came loose from the glass digitizer like a flat wire.
Sent from my SAMSUNG-SGH-I317 using xda premium
I hate to hear that, but I agree it shouldn't have broke on you. This phone is turning out to be pathetically weak.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Congratulations.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
original poster here....I had my wife take a picture of it. You can't see the cracks but I did notice that something is causing a 'bleeding' under the glass. I used my onscreen flashlight app and selected a color in order for the bleeding area to be more visible. This didn't happen until about 20 minutes or so after I dropped it.
The screen appears normal otherwise with the exception of the large smudge on the right and the lighter colored smudge on the left.
I will post a pic via tiny pic..lets see if it works
http://i49.tinypic.com/2v0hfrn.jpg
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I would say that you are just very unlucky. .not that the phone is pathetic in any way.
The bigger the screen the bigger the chance of it breaking.
There are just as many folks like myself who have had their phone fall from much higher heights without incident. ..and consider ourselves lucky.
There are never any guarantees on this regardless of what case you have it in.
It's not bullet proof kevlar....it's glass and plastic.
Take it back and get a new one or something diffetent if your of the mind to if you feel the phone is too fragil for your liking.
Mac
livingaboard said:
Absolutely pathetic phone durability...
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It sucks that your phone took a hit but it's luck of the draw. It all depends on how it lands, what the impact point is, and how the impact is distributed. If the N2 had mass durability issues we'd have known by now as millions have been sold.
This one did just fine from 5'...
My phone's taken worse falls. Black ice and pavement at least 3ft off the ground. Worst it's ever gotten was a pinhole ding near the edge of the screen. Phone works fine otherwise. I don't use an Otterbox either, just those aluminum edge bumpers.
Considering that my iPhones (before I moved to Android) each had Otterboxes, I think the blame is mostly on Otterbox. My iPhones all had their screen/digitizer give out, crack or fall apart from the same type of falls when in the case, but oddly survive when they were naked. Don't get me wrong. Otterbox was awesome when it came to blunt force impact, such as getting run over, (Yes, I've accidentally run over an iPhone before...) but they just don't do so well from regular falls for some reason.
Sorry man... I'm just laughing my a$$ off right now... not because your phone is broken (that does definitely suck) but the fact that you had to come on here and lay blame on everything but yourself (the durability of the phone, how it absolutely should not have happened especially when you stated that you sped the phone's velocity after you dropped your very expensive device in the first place, and the Otterbox that supposed protect your phone). You made a mistake, you have the insurance, all good, right? Try stopping to smell the flowers instead of pissing all over them because you stubbed your own toe on the way over.
Bummer.:crying:
In the fall I was using my Note as a GPS device on my motorcycle...it actually fell off the handlebar mount but dangled by the powercord on the pavement for about 100 ft. at 20 mph. I was in SHOCK but it didn't get ANY marks...unbelievable.
I had a simple TPU case that extends just a bit above the screen.
I have no complaints about durability in my situation.
Its luck of the draw really. I bet there are hundreds of people out there who've dropped their note2 in far worse positions and nothing has happened.
Happened to me with my iphone 3gs. I dropped it probably over 10 times. It always fell out of one jacket I had. It fell on the corners, sides, face down and back down on concrete, tile, asphalt...etc. the one time it breaks ... it fell on my wood deck and cracked the screen.
Sent from my Motorola StarTac handheld cellular telephone device.
The OP is right though... in terms of build quality.. this is a beyond cheap plastic gumball machine device...
I love my note 2, and i'm still keeping it.. the insides are just amazing.. but the outside? just embarrassing really..
Around the screen part at the top i'm already noticing a GAP/Crack forming i can stick my fingernail in and even make wider... it's frustrating as hell.
computermilk said:
The OP is right though... in terms of build quality.. this is a beyond cheap plastic gumball machine device...
I love my note 2, and i'm still keeping it.. the insides are just amazing.. but the outside? just embarrassing really..
Around the screen part at the top i'm already noticing a GAP/Crack forming i can stick my fingernail in and even make wider... it's frustrating as hell.
Click to expand...
Click to collapse
Yeah unfortunately, it's what Samsung had to do to make the device marketable. I knew what I was getting into which is why I have insurance on my Note 2. If Samsung made this device more durable, I'm sure the price would've shot up more than the standard $299 upgrade price which a lot of people think is quite a lot in the first place (like you said, the insides are awesome which is what the selling point really is). All Samsung products are flimsy from their TVs to their counter tops. They are functional, sleek looking, and for their electronics, fast.... But you have to be careful with them (check out how easily you can warp a Samsung LCD/LED TV just by holding it wrong causing light leak... But man, does it look great when it isn't busted) .
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
---------- Post added at 09:08 PM ---------- Previous post was at 08:52 PM ----------
http://m.gizmodo.com/5975985/the-best-phone-background-image-ever-requires-a-shattered-screen
In case you don't have insurance and a hefty bank account to replace your device
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
[email protected] said:
Yeah unfortunately, it's what Samsung had to do to make the device marketable. I knew what I was getting into which is why I have insurance on my Note 2. If Samsung made this device more durable, I'm sure the price would've shot up more than the standard $299 upgrade price which a lot of people think is quite a lot in the first place (like you said, the insides are awesome which is what the selling point really is). All Samsung products are flimsy from their TVs to their counter tops. They are functional, sleek looking, and for their electronics, fast.... But you have to be careful with them (check out how easily you can warp a Samsung LCD/LED TV just by holding it wrong causing light leak... But man, does it look great when it isn't busted) .
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
---------- Post added at 09:08 PM ---------- Previous post was at 08:52 PM ----------
http://m.gizmodo.com/5975985/the-best-phone-background-image-ever-requires-a-shattered-screen
In case you don't have insurance and a hefty bank account to replace your device
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Yes, I do have insurance. I went to the Assurion site and filed a claim. Towards the end the site gave me a bunch of sh it about filling out and uploading a signed affidavit, providing a copy of my phone bill, a copy of my id, and a picture of the back of the phone under the battery (or a sales receipt or upc code from the box). The site says that takes up to 48 hours, then it takes 1-2 days to ship out, and then another day or two to arrive at my house. I had dealt enough with [email protected] replacing my warranty phone and taking a ridiculous amount of time. I ended up just going down and paying like $709 for a new one AND had the AT&T store do the insurance paperwork for the phone. I might get the phone Friday; who knows.
All I know is that I will have two Note 2 phones. I might take the one back that I just bought and pay the restocking fee. Or, it might be nice to have an extra just to screw around with different ROMS and not have to worry about staying up till late at night getting my phone functioning properly for the next day. I have a lot of learning to do with the Android platform. I don't like having my phone on me and not having it fully functioning without all my adjustments set and apps working properly. I am like OCD when it comes to that and it causes me anxiety for some reason.
I wonder if all these developers have a buttload of extra phones that they use in addition to their everyday carry phone. It seems odd that they would be doing all this experimenting on their everyday phones.
I'm shocked your phone broke like that, especially with a defender on it. Just recently my phone fell out of my waistband while I was running and bounced down the pavement without a case on it. Picked it up off the ground screen first and there wasnt a single mark on my screen. Got some nice gouges on the back and sides but my screen is still flawless. Made a thread about it with pics. I'm surprised people are getting worse results WITH hefty cases on them.
Sent from my SGH-I317 using xda premium
I read they had to have lawyers help them design it to make sure it didn't infringe on crapple
I dropped my naked phone onto my wood deck and it fell 4 stories onto grass....not a scratch.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Other than the obvious fact that those of us who have dropped our devices are responsible, I still think it's the case. Otterbox may need to consider gel cushions at certain points of the case to have greater absorption of the shock of impact. The edges seems to be the most susceptible since there's no cushion at all. Just a snug, form-fitting hard plastic with a gel/rubber layer on top. That sudden impact still causes the phone to push against the hard plastic.
Just think of it this way; In an accident, head-on collision or being hit from behind, your head is pushed hard against your headrest. The headrest is cushioned with foam, but that foam will feel like hard plastic against the back of your head from the sudden force of movement. But the interior layer of the best Otterbox is hard plastic, so imagine what that must feel like during impact.
I never liked the defender cases due to the hard plastic inside. It would always leave wear marks on my phones somewhere. I switched over to the commuter which is a soft rubber with a hard outter shell. That's the way to go in my eyes.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
livingaboard said:
So I am sitting in my chair at home and my phone slipped from my hand or something and I reached to grab it. Of course this just results in my hitting my phone and making it speed up as it falls against the plastic edge of my sliding glass door. It fell face first but the face wasn't hit. I had my Otterbox Defender case on it and the hard plastic edge of the Otterbox had two small dings in it.
Afterwards I noticed the touch screen sensitivity was not working properly. The screen is not cracked but something underneath it certainly it. It is not noticeable until the screen is off and even then it would be impossible to take a picture of it and post it for anybody to see here.
I do have insurance on it but I will have to wipe it and put the stock ROM back on it. I will also have to do something with the flash counter I guess.
There is no way this should have broken given what happened.
I will have to also place some blame on the Otterbox case. It has both a hard plastic guard on the screen and a softer one. There is absolutely no cushioning effect if the screen is hit. It just smacks the plastic case into the screen.
Maybe I could do the same thing a hundred times and it would never happen again.
Click to expand...
Click to collapse
Don't quote me on it, but doesn't otterbox come with a warranty?
Sent from my GT-T889 using xda premium
Got My new edge+ yesterday. I was happy as a child playing with it all day. In the evening I was ready to go to sleep, the edge was a bit warm of using it, not hot but just warm. Didn't play games or so, just usual apps installing, browsing, YouTube, etc... I wanted to check something on my surface pro which was on the kitchen table. I layed my edge next to it on the table on its glass back, no cover. While I was busy on my surface I heard strange noises, like things cracking. At first I couldn't see where it came from, It lasted several minutes. After I was done I took my phone to put it on the charger and I felt something strange on the back. DAMN, the entire back cover was cracked, not just a bit but scattered! Just like that! I went crazy, really. It seems that the metal band just crashed the glass back cover. I suspect the the colder surface of the kitchen table shrinked the warm metal band of the edge and so crushing the glass somehow.... How on earth am I going to explain this in the store where I bought it? They will say I dropped it, but I didn't for sure. You can't see any dent or scratch proving that. I will see how it goes tomorrow, will keep you posted. I'll make some pictures as well and post them here. This Is clearly a manufacturers faulty construction. So beware of warm devices on a colder surface!!
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Sorry don't exactly know how to get a decent picture here
https://onedrive.live.com/redir?resid=7CFAA8732C1346BB!40734&authkey=!ADMWDbLtPQb7xDI&v=3&ithint=photo%2cjpg
Wow, that's scary !!! Thanks for sharing and hope things will go well at the store
Wow that's amazingly unlucky . I don't get glass backs on phones. 90% of the time it's covered by a case so what's the point. I'd rather have a strong plastic back.
There could have been a hairline crack there all along, it doesn't seem likely that a 'warm' phone on a 'cool' surface would cause it, there would need to be some more extremes of temperature I am certain, else this would be a commonly reported issue.
I wish you luck back at the retailer, I would definitely consider insurance and at least a minimal case to protect the back, there are some decent transparent ones that don't spoil the look too much
.
Sent from my SM-G928F using Tapatalk
Man, that's really unfortunate. I can't imagine those temperature changes would cause that though, good luck at the store!
Crack-Gate?
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
ekerbuddyeker said:
Crack-Gate?
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
Click to expand...
Click to collapse
Nah, I really don't think so at this point. I am pretty sure this is an unfortunate incident.
apprentice said:
There could have been a hairline crack there all along, it doesn't seem likely that a 'warm' phone on a 'cool' surface would cause it, there would need to be some more extremes of temperature I am certain, else this would be a commonly reported issue.
I wish you luck back at the retailer, I would definitely consider insurance and at least a minimal case to protect the back, there are some decent transparent ones that don't spoil the look too much
.
Sent from my SM-G928F using Tapatalk
Click to expand...
Click to collapse
Hairline might Be possible, i certainly didn't notice it. But how do you explain the crushing of the glass, that lasted for minutes? It wasn't a dry crack, it kept on cracking, I saw the splinters popping of even when I held the device in my hand. I really felt like it was being crushed. Also notice the edges of the glass, like there was a big pressure on it
ekerbuddyeker said:
Crack-Gate?
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
Click to expand...
Click to collapse
Oh Lord have mercy! Here we go again, lets all panic and start some silly puerile post like that.
Oh, BTW if you place any phone in your back pocket and sit on it it will stand a very genuine chance of damage.
Lets keep things in perspective.
---------- Post added at 03:54 AM ---------- Previous post was at 03:43 AM ----------
glenner05 said:
Hairline might Be possible, i certainly didn't notice it. But how do you explain the crushing of the glass, that lasted for minutes? It wasn't a dry crack, it kept on cracking, I saw the splinters popping of even when I held the device in my hand. I really felt like it was being crushed. Also notice the edges of the glass, like there was a big pressure on it
Click to expand...
Click to collapse
Glass, all glass, is to a degree unpredictable. I have seen Navy war ship port holes 18" Diameter and 1" thick bounce off a concrete floor and not break. I have also seen the very same portholes be left overnight only to find one smashed to pieces with no apparent reason at all in the morning?
Same thing can happen with 50 grand watches, sapphire glass is second in hardness only to diamond yet tap it in the 'right spot' and bingo? Come to mention it same thing with uncut diamonds!
Problem here will be trying to convince the sales outlet that it may not be a customer error. Now that may take some doing.
Ryland Johnson said:
Oh Lord have mercy! Here we go again, lets all panic and start some silly puerile post like that.
Oh, BTW if you place any phone in your back pocket and sit on it it will stand a very genuine chance of damage.
Lets keep things in perspective.
---------- Post added at 03:54 AM ---------- Previous post was at 03:43 AM ----------
Glass, all glass, is to a degree unpredictable. I have seen Navy war ship port holes 18" Diameter and 1" thick bounce off a concrete floor and not break. I have also seen the very same portholes be left overnight only to find one smashed to pieces with no apparent reason at all in the morning?
Same thing can happen with 50 grand watches, sapphire glass is second in hardness only to diamond yet tap it in the 'right spot' and bingo? Come to mention it same thing with uncut diamonds!
Problem here will be trying to convince the sales outlet that it may not be a customer error. Now that may take some doing.
Click to expand...
Click to collapse
Yup! Pretty much what I was thinking. Glass is a very temperamental material and I think this guy was just unlucky. Mobile phone insurance is essential.
.
Same here! D:
glenner05 said:
Got My new edge+ yesterday. I was happy as a child playing with it all day. In the evening I was ready to go to sleep, the edge was a bit warm of using it, not hot but just warm. Didn't play games or so, just usual apps installing, browsing, YouTube, etc... I wanted to check something on my surface pro which was on the kitchen table. I layed my edge next to it on the table on its glass back, no cover. While I was busy on my surface I heard strange noises, like things cracking. At first I couldn't see where it came from, It lasted several minutes. After I was done I took my phone to put it on the charger and I felt something strange on the back. DAMN, the entire back cover was cracked, not just a bit but scattered! Just like that! I went crazy, really. It seems that the metal band just crashed the glass back cover. I suspect the the colder surface of the kitchen table shrinked the warm metal band of the edge and so crushing the glass somehow.... How on earth am I going to explain this in the store where I bought it? They will say I dropped it, but I didn't for sure. You can't see any dent or scratch proving that. I will see how it goes tomorrow, will keep you posted. I'll make some pictures as well and post them here. This Is clearly a manufacturers faulty construction. So beware of warm devices on a colder surface!!
Same thing happened to me! But on the front of my screen ;-; I didn't drop it ever and just sent it in to Samsung 2 days ago for a warranty check. It's been delivered to UPS but haven't been given any feedback yet from Samsung. I hope mine gets fixed or I will be pissed!
Click to expand...
Click to collapse
will I have front glass crack anyone knows where I can find front screen glass
thanks
Sent from my SM-G928C using XDA Premium HD app
As a suggestion, could it be a faulty battery? My previous iphone 4s had the same problem, the old battery started to expand and caused the back glass to crack.
Hope you they replace it for you mate
When people replace the screens they heat the glass back of the phone up to a pretty high level just to pull it off. I would say something other than heat caused the issue.
How did that happen??????!!!
wha? you are really??
glenner05 said:
Got My new edge+ yesterday. I was happy as a child playing with it all day. In the evening I was ready to go to sleep, the edge was a bit warm of using it, not hot but just warm. Didn't play games or so, just usual apps installing, browsing, YouTube, etc... I wanted to check something on my surface pro which was on the kitchen table. I layed my edge next to it on the table on its glass back, no cover. While I was busy on my surface I heard strange noises, like things cracking. At first I couldn't see where it came from, It lasted several minutes. After I was done I took my phone to put it on the charger and I felt something strange on the back. DAMN, the entire back cover was cracked, not just a bit but scattered! Just like that! I went crazy, really. It seems that the metal band just crashed the glass back cover. I suspect the the colder surface of the kitchen table shrinked the warm metal band of the edge and so crushing the glass somehow.... How on earth am I going to explain this in the store where I bought it? They will say I dropped it, but I didn't for sure. You can't see any dent or scratch proving that. I will see how it goes tomorrow, will keep you posted. I'll make some pictures as well and post them here. This Is clearly a manufacturers faulty construction. So beware of warm devices on a colder surface!!
Sorry don't exactly know how to get a decent picture here
https://onedrive.live.com/redir?resid=7CFAA8732C1346BB!40734&authkey=!ADMWDbLtPQb7xDI&v=3&ithint=photo%2cjpg
Click to expand...
Click to collapse
next time, don't use any phone without a cover + screen protector. nuff said. You buy a high end $800 USD device and risk it like that, that's expected
berryracer said:
next time, don't use any phone without a cover + screen protector. nuff said. You buy a high end $800 USD device and risk it like that, that's expected
Click to expand...
Click to collapse
Risk it like what? Putting on a table? Did you even read how his phone glass cracked?
Wysłane z mojego SM-G928F przy użyciu Tapatalka
berryracer said:
next time, don't use any phone without a cover + screen protector. nuff said. You buy a high end $800 USD device and risk it like that, that's expected
Click to expand...
Click to collapse
More to the point, why do you buy a lovely looking shiny brand new phone then proceed to double the thickness, double the weight and make it look absolutely hideous?
I don't see why people do it - It's a phone - Use it, it WILL get scratches and it WILL get the odd knock if you're not careful. I always use mine naked and if you're careful and just use it normally you'll only ever pick up one or two scratches that you have to look in sunlight to see, over the two years of the contract.
I’ve got a full SGFresh InvisShield Dome Glass Kit with extra loca and UV light. I’ll literally give it to you I just don’t want to pay for shipping.
Anyone who wants it let me .
Mods, this isn’t a sale post. Literally giving this away to whoever wants it first and will cover the cost of having it shipped to them.
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Sent from my iPhone using Tapatalk
Where are you located?
If in the USA I'll take it. Pending shipping cost
Screen protector has been spoken for
Sent from my p3xl
Pure+ said:
Screen protector has been spoken for
Sent from my p3xl
Click to expand...
Click to collapse
If it doesn't go through, I'm in, just PM me. Why don't you want it? Just curious.
Pictures
Can you post pictures with the screen protector. They any good
Pure+ said:
Screen protector has been spoken for
Sent from my p3xl
Click to expand...
Click to collapse
They're on sale for 50% of right now. I might get one for my pixel 3 instead of waiting for Whitestone Dome
PuffDaddy_d said:
They're on sale for 50% of right now. I might get one for my pixel 3 instead of waiting for Whitestone Dome
Click to expand...
Click to collapse
I was impressed w/ it on my wife's v30... no halo or anything. I think I will pick one up for my 3 xl as well
PuffDaddy_d said:
They're on sale for 50% of right now. I might get one for my pixel 3 instead of waiting for Whitestone Dome
Click to expand...
Click to collapse
on amazon? i wanna pick another one up for the regular 3
masri1987 said:
on amazon? i wanna pick another one up for the regular 3
Click to expand...
Click to collapse
Directly from the manufacturer website
For those asking: I didn't need/want it because I put a ceramic coating on my phone. Don't have any idea what it looks like as I never even bothered to open it. I've seen good able bad reviews but that's the case with most products so it's hard to speak to the quality. For the price it seemed like a good deal and someone certainly got a good deal on it having to only pay shipping.
Sent from my p3xl
Pure+ said:
For those asking: I didn't need/want it because I put a ceramic coating on my phone. Don't have any idea what it looks like as I never even bothered to open it. I've seen good able bad reviews but that's the case with most products so it's hard to speak to the quality. For the price it seemed like a good deal and someone certainly got a good deal on it having to only pay shipping.
Sent from my p3xl
Click to expand...
Click to collapse
Can you elaborate on the ceramic coating?
Pure+ said:
For those asking: I didn't need/want it because I put a ceramic coating on my phone. Don't have any idea what it looks like as I never even bothered to open it. I've seen good able bad reviews but that's the case with most products so it's hard to speak to the quality. For the price it seemed like a good deal and someone certainly got a good deal on it having to only pay shipping.
Sent from my p3xl
Click to expand...
Click to collapse
I would also like to know more about the ceramic coating
Pure+ said:
For those asking: I didn't need/want it because I put a ceramic coating on my phone. Don't have any idea what it looks like as I never even bothered to open it. I've seen good able bad reviews but that's the case with most products so it's hard to speak to the quality. For the price it seemed like a good deal and someone certainly got a good deal on it having to only pay shipping.
Sent from my p3xl
Click to expand...
Click to collapse
Quality is pretty solid. It covers the entire face of the phone (including the notch) with cutouts for both speakers and the proximity sensor (glass covers both selfie cameras). Does not have an alignment kit like Whitestone so definitely take your time applying it. The only nag I have about it is that it has a dot matrix for some reason...almost like it was supposed to be an edge adhesive screen protector but they decided not to put adhesive on it and just sell it with LOCA. Also worth noting, their "oleophobic nano coating" wipe will leave the glass looking a little hazy after you wipe it on. Be sure to buff/polish it after to make it smooth and shiny again. Personally, the dot matrix bugs me enough (more apparent when the screen is white) to be getting Whitestone Dome when/if it comes out for our phone. Otherwise, the most solid TGSP I've tried for the Pixel 3 XL
JeromeLeung said:
Quality is pretty solid. It covers the entire face of the phone (including the notch) with cutouts for both speakers and the proximity sensor (glass covers both selfie cameras). Does not have an alignment kit like Whitestone so definitely take your time applying it. The only nag I have about it is that it has a dot matrix for some reason...almost like it was supposed to be an edge adhesive screen protector but they decided not to put adhesive on it and just sell it with LOCA. Also worth noting, their "oleophobic nano coating" wipe will leave the glass looking a little hazy after you wipe it on. Be sure to buff/polish it after to make it smooth and shiny again. Personally, the dot matrix bugs me enough (more apparent when the screen is white) to be getting Whitestone Dome when/if it comes out for our phone. Otherwise, the most solid TGSP I've tried for the Pixel 3 XL
Click to expand...
Click to collapse
Thank you so much for this review. The dot matrix is an absolute deal breaker for me. I tried to use a screen protector with a dot matrix before and just couldn't un-see all of those dots!
PuffDaddy_d said:
Thank you so much for this review. The dot matrix is an absolute deal breaker for me. I tried to use a screen protector with a dot matrix before and just couldn't un-see all of those dots!
Click to expand...
Click to collapse
Once the loca is applied you barely notice it. But when the screen turns all white it almost looks like there's glitter on the screen. You really kind of have to look for it. My guess is that it's similar to how loca is really good at hiding existing scratches and scuffs that your screen may already have. Wish I had another phone to snap a picture of it...
Sent from my Pixel 3 XL using XDA Labs
kos26 said:
Can you elaborate on the ceramic coating?
Click to expand...
Click to collapse
kellybrf said:
I would also like to know more about the ceramic coating
Click to expand...
Click to collapse
Sorry guys, I've been so swamped recently I forgot xda existed. Basically it's a product commonly used to protected the paint on cars. I used to be in the detail industry and learned all the ins and the outs of the process and after struggling with all the rather poor screen protectors available for our phone figured I might as well not use one at all.
So here goes...
Essentially ceramic coating is a process in which a liquid topical solution is applied to the intended surface and transfers a coating at the nanometer level to said surface. The liquid solution "flashes" over in roughly 1 minute but also as quickly as 10 to 15 seconds. At that point the coating is buffed with a microfiber which picks up all the excess solution and leaves behind a 100% invisible coating. I mean it's literally as if nothing is there, however I can assure you that there is. Anyway at that point your pretty much finished, however it will continue to cure over the next 24 to 72 hours. In my case I simply let my pixel set for 3 days as I don't use it daily. After that you have about the absolute toughest coating possible on your screen short of having a tgsp installed. I think I did this about 2 to 3 weeks ago now and with near daily use it's still help up perfectly. Haven't gotten a single microscratch or microswirling on my phone and the screen is still glassy smooth and fingers glide with extreme ease along the surface of my phone. I'm honestly stunned with how well it's worked. I know it's a game changer when applied to car paint but I didn't have particularly high expectations for my phone. I'll probably continue this with all future devices as well, no point to get a tgsp at this point
Sent from my p3xl
Pure+ said:
Sorry guys, I've been so swamped recently I forgot xda existed. Basically it's a product commonly used to protected the paint on cars. I used to be in the detail industry and learned all the ins and the outs of the process and after struggling with all the rather poor screen protectors available for our phone figured I might as well not use one at all.
So here goes...
Essentially ceramic coating is a process in which a liquid topical solution is applied to the intended surface and transfers a coating at the nanometer level to said surface. The liquid solution "flashes" over in roughly 1 minute but also as quickly as 10 to 15 seconds. At that point the coating is buffed with a microfiber which picks up all the excess solution and leaves behind a 100% invisible coating. I mean it's literally as if nothing is there, however I can assure you that there is. Anyway at that point your pretty much finished, however it will continue to cure over the next 24 to 72 hours. In my case I simply let my pixel set for 3 days as I don't use it daily. After that you have about the absolute toughest coating possible on your screen short of having a tgsp installed. I think I did this about 2 to 3 weeks ago now and with near daily use it's still help up perfectly. Haven't gotten a single microscratch or microswirling on my phone and the screen is still glassy smooth and fingers glide with extreme ease along the surface of my phone. I'm honestly stunned with how well it's worked. I know it's a game changer when applied to car paint but I didn't have particularly high expectations for my phone. I'll probably continue this with all future devices as well, no point to get a tgsp at this point
Sent from my p3xl
Click to expand...
Click to collapse
thanks, where would one go about getting this done?
Pure+ said:
Sorry guys, I've been so swamped recently I forgot xda existed. Basically it's a product commonly used to protected the paint on cars. I used to be in the detail industry and learned all the ins and the outs of the process and after struggling with all the rather poor screen protectors available for our phone figured I might as well not use one at all.
So here goes...
Essentially ceramic coating is a process in which a liquid topical solution is applied to the intended surface and transfers a coating at the nanometer level to said surface. The liquid solution "flashes" over in roughly 1 minute but also as quickly as 10 to 15 seconds. At that point the coating is buffed with a microfiber which picks up all the excess solution and leaves behind a 100% invisible coating. I mean it's literally as if nothing is there, however I can assure you that there is. Anyway at that point your pretty much finished, however it will continue to cure over the next 24 to 72 hours. In my case I simply let my pixel set for 3 days as I don't use it daily. After that you have about the absolute toughest coating possible on your screen short of having a tgsp installed. I think I did this about 2 to 3 weeks ago now and with near daily use it's still help up perfectly. Haven't gotten a single microscratch or microswirling on my phone and the screen is still glassy smooth and fingers glide with extreme ease along the surface of my phone. I'm honestly stunned with how well it's worked. I know it's a game changer when applied to car paint but I didn't have particularly high expectations for my phone. I'll probably continue this with all future devices as well, no point to get a tgsp at this point
Sent from my p3xl
Click to expand...
Click to collapse
Thanks! So if/when it does get scratched, how would you remove and reapply?
in_dmand said:
Thanks! So if/when it does get scratched, how would you remove and reapply?
Click to expand...
Click to collapse
Would be pretty hard to scratch as it is a 8 on the mohs scale of hardness. It essentially is as tough as Sapphire! I have a zodiac watch that's 10+ years old now and I've taken it with me to many places and it's been roughed up some and the glass is still pristine not a single mark on it. My main concern is would it wear off over time, if that is the case you would need to know when to reapply. Edit: found info on a website "A Ceramic Coating is not a substitute for Paint Protection Film, which provides a more comprehensive for of defensive. Rather, it is a premium wax alternative. A Ceramic Coating creates a permanent or semi-permanent bond with a vehicle’s paint, meaning that it does not wash away or break down and does not require repeated application every few months."
in_dmand said:
Thanks! So if/when it does get scratched, how would you remove and reapply?
Click to expand...
Click to collapse
If it somehow managed to get scratched it'll just be scratched. Not much to be done about it. However you can reapply any time. I have a coating rated for 5 years on a car, and that's something being exposed to constant uv from the sun and all the elements of weather. I expect that I'll never have to reapply to my phone.
kellybrf said:
thanks, where would one go about getting this done?
Click to expand...
Click to collapse
Call some high end car detailers and ask around.
zetsumeikuro said:
Would be pretty hard to scratch as it is a 8 on the mohs scale of hardness. It essentially is as tough as Sapphire! I have a zodiac watch that's 10+ years old now and I've taken it with me to many places and it's been roughed up some and the glass is still pristine not a single mark on it. My main concern is would it wear off over time, if that is the case you would need to know when to reapply. Edit: found info on a website "A Ceramic Coating is not a substitute for Paint Protection Film, which provides a more comprehensive for of defensive. Rather, it is a premium wax alternative. A Ceramic Coating creates a permanent or semi-permanent bond with a vehicle’s paint, meaning that it does not wash away or break down and does not require repeated application every few months."
Click to expand...
Click to collapse
It's extremely hard to scratch. I've taken knives to coated paint before and couldn't get a mark on it
Sent from my p3xl
Pixel 6 and Pixel 6 Pro owners are reporting "spontaneous" screen cracksBY SCOTT SCRIVENS
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who else has had their google pixel 6 pro screen crack on them while charging or while it wasnt used - Google Pixel Community
Another reported example (Source)
A cracking phone in more ways than oneIn an ideal world, expensive tech products would all be perfect right out of the gate and we'd never have to report on any issues. Sadly, that's not the world we live in, and every device will have the odd problem. Google's Pixel 6 and Pixel 6 Pro are no stranger to this — the latest unfortunate defect relates to the display. Several owners have reported cracks appearing on the front glass of their new Google phones, and they're at a loss when it comes to explaining why.
Numerous bewildered Pixel owners have taken to Reddit and Google's support forum to express their displeasure, with reports stretching back a couple of months. The more expensive Pixel 6 Pro, with its curved glass screen, is at fault in the majority of cases, but the regular Pixel 6 is also implicated by some. Both phones are built using Gorilla Glass Victus front and back, which is said to be the toughest phone glass on the market. This hasn't stopped units from developing cracks, with most examples starting in the corners of the display or from one of the sides. Using a case or screen protector doesn't seem to make this any more or less likely to happen.
Examples taken by Pixel owners (Source)
Spontaneous screen cracks like this aren't uncommon in smartphones, and they usually stem from a small manufacturing defect that causes pressure to build up in the display glass that eventually gives in and splits. Dramatic changes in temperature can also be a cause. It's more likely that there was simply a bad batch of Pixels that went out with a particular hardware fault, rather than this being a problem that every phone might face. So there's little reason to worry if you own a Pixel 6 and this hasn't yet happened to you yet. If it has, you're sadly just very unlucky since it probably affects a minuscule percentage of all the Pixels out there.
Examples taken by Pixel owners (Source)
From reading the customer complaints, it doesn't appear that the company has yet acknowledged this as a manufacturing defect — instead, the company line appears to be that these display cracks are the fault of the owners and that it isn't an issue that will be covered by the warranty. "Screens don't just crack" was the Google response reported by one disgruntled customer. This means they are having to shell out for screen replacement repairs themselves. Some are also finding that carrier insurance claims will only replace the entire phone at additional cost rather than just the screen, which is understandably very frustrating.
According to some reports, Google has said it is actively investigating the issue, so we hope they'll provide more clarity for owners and potentially free replacements if it's confirmed that there's a manufacturing defect to blame. With this many reports, it seems unlikely that user error is at fault.
We've reached out to Google for comment and will add any statement we get to this post.
Uh oh, some Pixel 6 and Pixel 6 Pro owners are reporting spontaneous screen cracks
A cracking phone in more ways than one
www.androidpolice.com
fake news. you can tell they dropped their phones hence why the pictures are showing cracks on the corners
every few years. same thing is reported. doesn't matter if its Pyrex, Ovens or Smartphones. Been (falsely reported) since 1994. next...
and what happened to "all those" reports on "reddit" that were able to unlock their pixel 6's with a different fingerprint ...hmmm... nothing. nada. zip. or all these reports of "Google unlocking phones and accessing nudes!" at the warranty depot. jeez. what times we live in.
Pretty sure that those corner cracks are deliberate/drop damage. Many people that destroy their phone want a free new one, so they claim a "defect".
Of course it's entirely possible that some cases here are indeed caused by a defect - Phones these days are crammed to the top with stuff and since materials expand/decrease in size when they get colder/hotter, some cracks/damages might be caused even without user interaction - but it's hard to differentiate and find out the freeloaders that lie.
I did a bit of research on the topic and it seems that if tempered glass "randomly" explodes/cracks, usually the entire glass gets damaged/breaks, as you can see here.
I tried to find some genuine people on reddit that suffered these random glass going kaput problems, and the ones I found confirm my assumption
https://www.reddit.com/r/gadgets/comments/2mpyfv
Pictures of Samsung Galaxy S20 Ultra users that reported the camera glass shattering also experienced these "grand scale" breaks because of a weakpoint.
Examples
So I'd say these two phones here linked in this thread are probably fakenews, but then again I am not an expert and their stories might be genuine.
hello00 said:
fake news. you can tell they dropped their phones hence why the pictures are showing cracks on the corners
Click to expand...
Click to collapse
That!!!
While it doesn't prove that it never happens, EVERY ONE of those images in OP's post show evidence of being dropped.
The guy didn't even bother to wipe off the dirt off his screen xD.
Staged
If the could at least stopped dropping the phone...
I have never cracked a screen and I've given my phones plenty of opportunities.
Between a TPU case (or even something more rugged) and a tempered glass screen protector, it should never happen. Always glad to replace a screen protector when it does its job.
People tend to think their cheap plastic or silicon bumper or flexible screen protector is enough.
LLStarks said:
I have never cracked a screen and I've given my phones plenty of opportunities.
Between a TPU case (or even something more rugged) and a tempered glass screen protector, it should never happen. Always glad to replace a screen protector when it does its job.
People tend to think their cheap plastic or silicon bumper or flexible screen protector is enough.
Click to expand...
Click to collapse
Eh... "TPU" *is* "cheap plastic". Silicon is a much better case since it can actually dampen the shock. Its especially good when its a dual material, silicon + ABS or Aluminum.
And tempered glass screen protector... useless unless there is a soft layer between it and the phone screen, otherwise whatever force is received by the screen protector will be distributed directly to the actual screen below it. The only reason you see the screen protector break before the screen is because the screen is made out of a much more robust glass than your cheap fake-tempered glass.
LLStarks said:
I have never cracked a screen and I've given my phones plenty of opportunities.
Between a TPU case (or even something more rugged) and a tempered glass screen protector, it should never happen. Always glad to replace a screen protector when it does its job.
People tend to think their cheap plastic or silicon bumper or flexible screen protector is enough.
Click to expand...
Click to collapse
I forget what rugged case I had on my original HTC Droid Eris, but back then (and several phones after that before Android Auto was available), my phones would go shooting out of their mount in the car and bounce around the back when I had near misses and had to hit the brakes hard. LOL!
Definitely OtterBox Defender the last six years.
Those look like dropped phones, not spontaneous...
roirraW edor ehT said:
I forget what rugged case I had on my original HTC Droid Eris, but back then (and several phones after that before Android Auto was available), my phones would go shooting out of their mount in the car and bounce around the back when I had near misses and had to hit the brakes hard. LOL!
Definitely OtterBox Defender the last six years.
Click to expand...
Click to collapse
Ah heck, phones used to be built better. My HTC Dream (android developer phone 1) did a few leaps onto pavement from head height, and I even stepped on it once. With the sliding keyboard mechanism, you simply couldn't put a case on it. Couple of scratches, but functionally, its good as new.
I've dropped my phone in the garage on cement. No case and no cracks. I think I was lucky.
hello00 said:
fake news. you can tell they dropped their phones hence why the pictures are showing cracks on the corners
Click to expand...
Click to collapse
For those who think screens don't just crack, they do.My screen cracked and was never dropped. And it has been in an OtterBox since day 3 (early November). From the pics you can see the corner of the so called "drop" somehow didn't manage to even scratch or mark up the OtterBox. Google has a problem - either there is a manufacturing defect in the brand new Corning Gorilla Victus glass, a seating problem with the glass on the phone, or the phone is not sufficiently rigid allowing the face to flex - all of which is a manufacturing or design defect and should be covered under warranty. I'm not trying to "cheat" to cover up my mistake. I have the means to fix it - I just shouldn't have to.
HokansonInSandy said:
For those who think screens don't just crack, they do.My screen cracked and was never dropped. And it has been in an OtterBox since day 3 (early November). From the pics you can see the corner of the so called "drop" somehow didn't manage to even scratch or mark up the OtterBox. Google has a problem - either there is a manufacturing defect in the brand new Corning Gorilla Victus glass, a seating problem with the glass on the phone, or the phone is not sufficiently rigid allowing the face to flex - all of which is a manufacturing or design defect and should be covered under warranty. I'm not trying to "cheat" to cover up my mistake. I have the means to fix it - I just shouldn't have to.
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You clearly have a screen protector on that phone that is peeling up/cracked. I'm guessing the real screen under it is perfectly fine. Try again.
HokansonInSandy said:
For those who think screens don't just crack, they do.My screen cracked and was never dropped. And it has been in an OtterBox since day 3 (early November). From the pics you can see the corner of the so called "drop" somehow didn't manage to even scratch or mark up the OtterBox. Google has a problem - either there is a manufacturing defect in the brand new Corning Gorilla Victus glass, a seating problem with the glass on the phone, or the phone is not sufficiently rigid allowing the face to flex - all of which is a manufacturing or design defect and should be covered under warranty. I'm not trying to "cheat" to cover up my mistake. I have the means to fix it - I just shouldn't have to.
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That is a badly applied screen protector, no wonder that screen protector cracked.
It pains me every time I see one of those garbage edge-adhesive protectors with the dot matrix air gap. They don't work.
As much as I'd love a full-adhesive protector without the UV glue process, they don't exist.
I always pass on using screen protectors... never been a issue with prior devices using a case with lip! Cheers
HokansonInSandy said:
For those who think screens don't just crack, they do.
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I don't doubt that. But I have yet to see evidence of this phenomenon, and your broken screen *protector* sure isn't it.