[Q] Thought all Verizon 4G phones were carrier unlocked. - One (M8) Q&A, Help & Troubleshooting

Greetings.
It seems I'm facing a weird problem here.
To begin with, I live in Europe and I've just bought a Verizon M8.
After boot, a pop up reads that this sim card is not from Verizon.
Although, my sim card CAN receive calls and messages (there is also the app from my carrier services) I cannot make any calls.
What happens is that when I'm trying to dial a number, +1 appears in front of the phone number and call is dropped.
+1 is the phone code for the US.
Well, I don't want this.
I thought every single Verizon 4G phone was carrier unlocked out-of-the-box.
To be honest, I know it, because there is some kind of legislation forcing Verizon to sell their 4G phones unlocked.
Could anyone please help me?
What should I do?
Flash another firmware? And which one?

Solution
Alexcxvtr said:
Greetings.
It seems I'm facing a weird problem here.
To begin with, I live in Europe and I've just bought a Verizon M8.
After boot, a pop up reads that this sim card is not from Verizon.
Although, my sim card CAN receive calls and messages (there is also the app from my carrier services) I cannot make any calls.
What happens is that when I'm trying to dial a number, +1 appears in front of the phone number and call is dropped.
+1 is the phone code for the US.
Well, I don't want this.
I thought every single Verizon 4G phone was carrier unlocked out-of-the-box.
To be honest, I know it, because there is some kind of legislation forcing Verizon to sell their 4G phones unlocked.
Could anyone please help me?
What should I do?
Flash another firmware? And which one?
Click to expand...
Click to collapse
for the first issue of prefix:
Go to Settings>Call>Assisted Dialling. - Here select your country in "current country"& "reference country"
If that does not work, turn off assisted dialling itself

Member Dodge DeBoulet's suggested this already and worked.
Thanks anyway, man. Good to know there is help when it's needed.

Related

calls are currently not being connected to this number???HELP

Have just debranded a HTC Desire from Orange(UK) to T-mobile only problem is i can get on internet to download apps but i cant make or receive calls!
All it says is a womens voice saying "calls are currently not being connected to this number"
Has this phone been blocked somehow.
It was originally bought from Ebay could it have been blocked or something?
If so is there anyway round it.
The sim works fine in other phone perfectly!
Any help would be much appreciated.
Cheers
Blocked I would think. I think there is a service to check the imei. Search Google. Phone will only work in foreign country now.
Sent from my HTC Desire using Tapatalk
When you say "debranded" did you mean unlocked? or did you just remove all the Orange cr4p from it?
Did it work before you did this? (though I'm guessing you din't try becasue you didn't have an Orange sim card).
As it was on orange originally i paid a small fee to have it unlocked (only had to give over IMEI number).
After that i debranded it via making goldcard etc,thought all was fine as wireless worked but cannot make or recieve calls!!
If it is blocked,which countries will it work in?
Is there nothing i can do?
I had a very similar problem. I travel a lot to other countries and have various sim-cards for the different countries that I visit regularly. I received similar messages to yours and only found out when trying to make a call that the sim card had expired. Apparently they only last for 12-24 months (in the countries I'm talking about) then you have to get a new card and, unfortunately, new number.
Also had the same problem when I just bought my Desire. I too had it unlocked and a few days later, for no reason at all, what's happened to you happened to me. So I viewed my mobile phone account online on the providers website and found that my account was "missing". I tried the online live chat and they told me my account had been cancelled. They couldn't explain why but after a lot of protesting by me they magically re-instated it.
I think the best advice is to contact T-Mobile. Maybe the sim needs activating, if not done already, or maybe there's a problem with the account or the sim is faulty.
Try another T-Mobile sim in it, or another provider to see if they work. You can get them for free now.

Anyone using this on Verizon yet?

Just want to verify this phone works appropriately with Verizon. I see nothing on this from Verizon's website and nothing more than a few mentions in press releases. Does the lte-a work correctly? Can we access Verizon features like video calling? Does Verizon staff give you problems trying to register the phone?
Can't wait to hear some first hand experience.
wondering the same thing actually
https://opendevelopment.verizonwireless.com/device-showcase/device/7466
Looks good enough for me. I'm about to order one from clove, will update when it gets here if this thread still needs some answers. I hope volte works. Wifi calling would be a cherry on top.
Yup! Having it working on my XZ2 Compact. Didn't originally want to connect, so I flashed the OEM+OEM_Other.sin files from the US version and now I have Verizon working without a hitch. VoLTE is enabled for Verizon by default since it can only connect over LTE to begin with, but no WiFi calling. That being said and it being a dual SIM device, my secondary T-Mobile SIM has access to neither VoLTE or WiFi Calling. So I have calling set up for Verizon and Data over T-Mobile. You're able to do dual LTE standby on this device.
So now that this works with Verizon I should be able to buy the duel sim version and run both my personal At&t sim and my Verizon work sim card in this phone with duel standby? No flashing any software?
themoveforward said:
[...] ... I flashed the OEM+OEM_Extra.sin files from the US version and now I have Verizon working without a hitch. [...]
Click to expand...
Click to collapse
Does flashing these have any affect on DRM keys and such? I'm going to be getting a H813, but with UK software from clove so I'll need to do the same thing I'm guessing.
Ziltoid_ said:
Does flashing these have any affect on DRM keys and such? I'm going to be getting a H813, but with UK software from clove so I'll need to do the same thing I'm guessing.
Click to expand...
Click to collapse
Are the frequency's for both of these phones the same? Only difference would be that one is duel sim and the other isnt correct?
mattnathaniel12 said:
Are the frequency's for both of these phones the same? Only difference would be that one is duel sim and the other isnt correct?
Click to expand...
Click to collapse
I believe so. H8324 is the Asian dual SIM and H8314 is the Western single sim. I wasn't checking all the bands but both phones have all three of Verizon's LTE bands supported
Ziltoid_ said:
I believe so. H8324 is the Asian dual SIM and H8314 is the Western single sim. I wasn't checking all the bands but both phones have all three of Verizon's LTE bands supported
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Click to collapse
Just ordered the duel sim version and should have it by Wednesday. I currently have both an At&t personal phone and a Verizon work phone. Plan is to combine them both in this duel sim phone and only have to carry one haha. If it doesnt work out for whatever reason il just try google voice for my work number i suppose.
themoveforward said:
Yup! Having it working on my XZ2 Compact. Didn't originally want to connect, so I flashed the OEM+OEM_Extra.sin files from the US version and now I have Verizon working without a hitch. VoLTE is enabled for Verizon by default since it can only connect over LTE to begin with, but no WiFi calling. That being said and it being a dual SIM device, my secondary T-Mobile SIM has access to neither VoLTE or WiFi Calling. So I have calling set up for Verizon and Data over T-Mobile. You're able to do dual LTE standby on this device.
Click to expand...
Click to collapse
Having some issues with my XZ2 Compact Duel sim. With At&t I am only getting H and H+ connection and Verizon I cant seem to get anything to work. What APN did you pick for your Verizon sim, i have choices of CBS, FOTA, IMS and Internet.
So I have some more information that may help someone or may not. After talking with Verizon in depth about my issue with connecting to their service they have determined that the XZ2 Compact will not work on their service. Even with it being labeled as an Certified Open Market device on their own site and even being listed as Verizon Compatible on Bestbuys site and many others. They said noone there has any knowledge of the device coming to Verizon at all and were confused about it being posted on all the sites as being Certified. So i suppose it just wont be compatible lol. I guess im porting my 2nd # over to at&t and just not dealing with it because im sure as heck not going through the hassle of sending this phone and the chargers and cases back lol. If anyone has any success on getting this connected with Verizon please post, but im not hopeful lol.
mattnathaniel12 said:
So I have some more information that may help someone or may not. After talking with Verizon in depth about my issue with connecting to their service they have determined that the XZ2 Compact will not work on their service. Even with it being labeled as an Certified Open Market device on their own site and even being listed as Verizon Compatible on Bestbuys site and many others. They said noone there has any knowledge of the device coming to Verizon at all and were confused about it being posted on all the sites as being Certified. So i suppose it just wont be compatible lol. I guess im porting my 2nd # over to at&t and just not dealing with it because im sure as heck not going through the hassle of sending this phone and the chargers and cases back lol. If anyone has any success on getting this connected with Verizon please post, but im not hopeful lol.
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Click to collapse
I love Verizon but I was actually thinking of going to AT&T myself tired of Verizon having such a limited phone selection. However there is a post in this thread by the name of themoveforward or something who claims he got this working on verizon you may want to try his methods before making the switch
R_Fated_Circle said:
I love Verizon but I was actually thinking of going to AT&T myself tired of Verizon having such a limited phone selection. However there is a post in this thread by the name of themoveforward or something who claims he got this working on verizon you may want to try his methods before making the switch
Click to expand...
Click to collapse
I tried sending him a message but haven't heard back. I'm assuming perhaps he was mistaken about what phone this post was referring to.
I believe carol_vzw is a Verizon employee who maintains this list: https://community.verizonwireless.com/docs/DOC-2843
The H8314 is listed on here as officially supported, but H8324(dual SIM) is not. You could try messaging her on there to see if they can add the H8324, or find out why it's not compatible.
Edit: looks like you've already seen this based on the comments
Ziltoid_ said:
I believe carol_vzw is a Verizon employee who maintains this list: https://community.verizonwireless.com/docs/DOC-2843
The H8314 is listed on here as officially supported, but H8324(dual SIM) is not. You could try messaging her on there to see if they can add the H8324, or find out why it's not compatible.
Edit: looks like you've already seen this based on the comments
Click to expand...
Click to collapse
Yea the crazy thing is while talking to Verizon support yesterday i referenced that post and also Bestbuy having it labeled as for Verizon as well as the phone being posted on their Showcase directly on the Verizon site lol. The support guy kept putting me on hold and said he was taking the info as I was giving it to him to another support team directly and that they were all baffled at this information as none of them had any knowledge of this phone let alone it supposedly being compatible with Verizon at all. After about an hour into the call a woman picked up the phone and directed me to attempt to put my new sim card (when i swapped to this phone i had a micro-sim from my old phone not a nano-sim which this phone needs) directly into someone elses phone that has Verizon and attempt to activate the sim card on their phone, then attempt to reinsert it back into my phone to see if the network picked up. I will be attempting this in about an hour when I see a friend who has Verizon. I will update on whether this works or not.
mattnathaniel12 said:
Yea the crazy thing is while talking to Verizon support yesterday i referenced that post and also Bestbuy having it labeled as for Verizon as well as the phone being posted on their Showcase directly on the Verizon site lol. The support guy kept putting me on hold and said he was taking the info as I was giving it to him to another support team directly and that they were all baffled at this information as none of them had any knowledge of this phone let alone it supposedly being compatible with Verizon at all. After about an hour into the call a woman picked up the phone and directed me to attempt to put my new sim card (when i swapped to this phone i had a micro-sim from my old phone not a nano-sim which this phone needs) directly into someone elses phone that has Verizon and attempt to activate the sim card on their phone, then attempt to reinsert it back into my phone to see if the network picked up. I will be attempting this in about an hour when I see a friend who has Verizon. I will update on whether this works or not.
Click to expand...
Click to collapse
If its any hope, I had a similar situation when I was trying to activate my Nexus 5x on Verizon. The people in the store didn't know that it existed and had no instructions on what to do. Also my first nano SIM phone, and they couldn't get it to activate. That's when I learned to never go to their stores for technical help. But it was worth it that time because they let me keep the sim card and later I was able to get someone on their tech support number who was able to activate it remotely. It could just be that the phone is new and information hasn't gotten around internally. Verizon seems pretty bad about that.
My xz2c single sim package got lost on Wednesday by DHL ? but I'm going to be dealing with this soon
Well no luck trying to activate the Sim with another Verizon phone. It seems that the phone just isn't in the Verizon system yet.
I have a UK single sim that I'm having no service with Verizon. Not sure if it's due to the phone being from the UK or something else with Verizon maybe. Trying to flash the US firmware but having problems with Newflasher.
If I have any luck I'll post back here.
Just posting for others who may be curious; I was able to get the phone working on Verizon today. Using the sim from an already activated pixel 2 initially worked for data and calling, and sending text messages, but I could not receive text messages. I grabbed an updated sim (says 4G LTE on it) and activated it on the pixel 2, then moved it to the xz2c and currently have everything working. It's only been a few hours so we'll see if it stays like this or if it goes the way of the htc U11 and has problems every couple of weeks. I'm using the verizon approved H8314 single sim model, not the dual sim model.
Interesting, thanks for the update! I'm using an activated sim from my Pixel 2 as well. It says 4G LTE on the sim too and my model xz2 compact is the same H8314. So maybe it is the UK firmware in my case, I'm going to keep trying to figure out my drivers issue this weekend to flash US firmware and see if that helps.

lg g8 sprint is worldwide unlocked?

I bought a lg g8 sprint unlocked refurbished for 370 dollars, the seller said it works on all GSM unlocked, will i use it in brazil, will i have some problem in using on GSM Operators?
You shouldn't have any problems, I've got the US T-Mobile version that is unlocked which works fine in the UK. Only way is to test it...
I bought an unlocked VERIZON G8 (also a CDMA network like Sprint) I was able to activate it in MetroPCS and data and text messages worked but I wasn't able to get the phone to make or receive calls.
Hopefully you won't have the same problem. I had to return mine. I suspect the phone app was the problem. It had a lot of options specific to Verizon. I wish I would have tried a 3rd party phone app...
sprint is cdma or gsm?
SantinoInc said:
I bought an unlocked VERIZON G8 (also a CDMA network like Sprint) I was able to activate it in MetroPCS and data and text messages worked but I wasn't able to get the phone to make or receive calls.
Hopefully you won't have the same problem. I had to return mine. I suspect the phone app was the problem. It had a lot of options specific to Verizon. I wish I would have tried a 3rd party phone app...
Click to expand...
Click to collapse
juninhoak said:
sprint is cdma or gsm?
Click to expand...
Click to collapse
Sprint is CDMA. Just because a phone is unlocked and has a clean IMEI does NOT mean it will work 100% on another carrier
SantinoInc said:
Sprint is CDMA. Just because a phone is unlocked and has a clean IMEI does NOT mean it will work 100% on another carrier
Click to expand...
Click to collapse
the seller said that my g8 will work 100% or any gsm unlock carrier, should i trust it?
juninhoak said:
the seller said that my g8 will work 100% or any gsm unlock carrier, should i trust it?
Click to expand...
Click to collapse
From my experience I would say NO.
wilpang said:
You shouldn't have any problems, I've got the US T-Mobile version that is unlocked which works fine in the UK. Only way is to test it...
Click to expand...
Click to collapse
what about the price? 370$ for 10/10 no signs of use, without box clean imei
Is it a seller from China?
juninhoak said:
what about the price? 370$ for 10/10 no signs of use, without box clean imei
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Click to collapse
Did you get it via eBay? Sounds like a bargain though
I should get mine next week from USA for a similar price.
I had read that the Sprint one will work if it's unlocked. The Verizon one should as well. I'm thinking if there are issues, it would be due to carrier specific software?
Sent from my LM-G820 using Tapatalk Pro.
I am using an unlocked Sprint G8 in Switzerland and it's working fine. But check what bands are used by your carrier and whether the different carrier versions support them.
Hoping someone can assist. I bought a LG G8 on Ebay from what appeared, and appears, to be a legitimate seller. The IMEI comes up clean on swappa and all other verification sites. The phone IS unlocked and works perfectly fine on my carrier, Telus, in Canada.
The issue I have is that each time the phone boots up, restarts, etc, I get the messages seen in the attached:
1) Activate Your Device - Please wait while we activate your device for network service. This may take several minutes.
2) Activation Incomplete - This device has not been registered with an account. Please contact your service provider to configure this device for network service.
When I contact Sprint they claim that I need to contact the original account holder as only they can unlock the device, and activate it, and it will only be unlocked if in good standing and active at least 50 days. They also claim the only method to unlock is via them.
I was hoping for some advice here on how to get rid of this nag screen, or what I can say to get Sprint to resolve this.
Thanks!
Other than the 'nag' screen the rest of the phone is fine, you can make calls and use 4G?
I have a T-Mobile one which I will sell because I couldn't get it unlocked via US T-Mobile, they wanted it activated in the US and get a prepaid 100 dollar SIM card.
wilpang said:
Other than the 'nag' screen the rest of the phone is fine, you can make calls and use 4G?
I have a T-Mobile one which I will sell because I couldn't get it unlocked via US T-Mobile, they wanted it activated in the US and get a prepaid 100 dollar SIM card.
Click to expand...
Click to collapse
Correct, 4g and calling works.
Do any of you have a Unlocked Verizon G8 and have it successfully work on a GSM network...in particular were you able to make and receive phone calls? That is where I had a problem.
Sean09 said:
Hoping someone can assist. I bought a LG G8 on Ebay from what appeared, and appears, to be a legitimate seller. The IMEI comes up clean on swappa and all other verification sites. The phone IS unlocked and works perfectly fine on my carrier, Telus, in Canada.
The issue I have is that each time the phone boots up, restarts, etc, I get the messages seen in the attached:
1) Activate Your Device - Please wait while we activate your device for network service. This may take several minutes.
2) Activation Incomplete - This device has not been registered with an account. Please contact your service provider to configure this device for network service.
When I contact Sprint they claim that I need to contact the original account holder as only they can unlock the device, and activate it, and it will only be unlocked if in good standing and active at least 50 days. They also claim the only method to unlock is via them.
I was hoping for some advice here on how to get rid of this nag screen, or what I can say to get Sprint to resolve this.
Thanks!
Click to expand...
Click to collapse
I have the same issue as well. I deleted sprint bloatware via adb. But I can't find a way to get rid of the nag screen. The phone is certainly unlocked though. I also can't enable wifi calling.
Guys, im using my G8 sprint unlocked on "TIM" and "VIVO" the 2 biggest carriers from brazil, working fine calls, 4g, sms, and mobile data, by the way, this fone is freaking nice for the price, i paid 380 + 120 taxes on ebay, in brazil galaxy s10 costs 900 usd with exynos processor
I have to take some of what I said back. I did a factory reset of my Sprint LG G8 and it is worse than before. I can't edit or add/select a proper APN. Right now the working APN has a mix of Metro and Sprint. MMS doesn't work, forget group texts. I have to send it back. It may be somewhat unlocked, but way too much of a hassle. And with no bootloader unlock, I'm stuck.

Compatibility doesn't make sense. Need to get away from T-Mobile.

So, the main issue is that I need to get it away from Tracfone T-Mobile because their service is terrible in my area. I can't seem to get either a Tracfone AT&T or Tracfone Verizon SIM to work yet the phone is compatible (according to the websites respectively) with Cricket wireless (AT&T) and US Cellular (cdma). I don't understand... That is why I brought this question to all of you. I live and work in a rural area and it may sound crazy but all I want to do is make stinking phone calls. Oh and I checked the IMEI and it is not locked by any carrier.
You guys suck...
I know most of you on here probably don't care about my problem cause I'm not looking to root or flash or whatever cause I'm not into that. I JUST WANT A PHONE THAT HAS SERVICE. From what I've read it was probably one of you on these forums that "sim unlocked" this phone in the first place back before you really knew the right way and then when you moved on you sold it as "new in box" to a sucker like me. And now for some reason it will only work with a Tracfone Tmobile sim in it which according to them isn't going to work at all come 01/2021 because they are upgrading the network. Well I also know from wasting endless hours trying to figure out how to [email protected]$ck this phone that it is capable of everything I need it to do, like simply switch it to a different "brand" of sim so I can get better service or operate on VoLTE because apparently that's what most carriers are going to switch to and convince most of the general public to buy a new phone based on the misguided notion that their phone has somehow become obsolete when in fact it isn't.
So if you all would stop passing over my post because my technology knowledge level is down there with an 75-year-old and help me I would appreciate it.
I will pay to send this to someone to "fix" or whatever but I refuse to replace a perfectly good phone because some yutz who didn't know what they were doing when they sim unlocked this phone messed it up and somehow turned a US Cellular version (VMX) into a who knows what that only works on Tmobile, and maybe Cricket (we'll see, the sim is in the mail).
No nead to start two threds about the same thing.
NO your phone will mot stop working... Just chill
Turnhoo said:
I know most of you on here probably don't care about my problem cause I'm not looking to root or flash or whatever cause I'm not into that. I JUST WANT A PHONE THAT HAS SERVICE. From what I've read it was probably one of you on these forums that "sim unlocked" this phone in the first place back before you really knew the right way and then when you moved on you sold it as "new in box" to a sucker like me. And now for some reason it will only work with a Tracfone Tmobile sim in it which according to them isn't going to work at all come 01/2021 because they are upgrading the network. Well I also know from wasting endless hours trying to figure out how to [email protected]$ck this phone that it is capable of everything I need it to do, like simply switch it to a different "brand" of sim so I can get better service or operate on VoLTE because apparently that's what most carriers are going to switch to and convince most of the general public to buy a new phone based on the misguided notion that their phone has somehow become obsolete when in fact it isn't.
So if you all would stop passing over my post because my technology knowledge level is down there with an 75-year-old and help me I would appreciate it.
I will pay to send this to someone to "fix" or whatever but I refuse to replace a perfectly good phone because some yutz who didn't know what they were doing when they sim unlocked this phone messed it up and somehow turned a US Cellular version (VMX) into a who knows what that only works on Tmobile, and maybe Cricket (we'll see, the sim is in the mail).
Click to expand...
Click to collapse
maydayind said:
No nead to start two threds about the same thing.
NO your phone will mot stop working... Just chill
Click to expand...
Click to collapse
This is correct. Read my post I wrote in the other thread about the VOLTE issue.
If the phone supports VOLTE, you need a SIM that is compatible with it!
----------
I have some information that might make all of you guys happy.
I was told by Safelink Wireless that VOTLE is a function of BOTH the phone *AND* the sim card.
Basically, if the phone itself is VOLTE compatible but the sim card is not, then the phone will be reported on their system as not compatible, and will ask you to upgrade your phone.
However if a VOLTE compatible SIM is inserted, if the phone does in fact support VOLTE, it will then work. That's because it's provisioned on the carrier via the sim card itself.
If you purchased a sim via the "Buy your own sim" package, e.g. online or from Best Buy, etc, awhile ago, then that sim is not compatible. You simply need to call Tracphone/Safelink and ask to buy a VOLTE compatible SIM (which costs 99 cents). Then when you get it, call their tech department to have them transfer the phone service and phone number to the new SIM.
You can dial the phone's service menu and go to the VOLTE/GPRI menu and if the options are there, then the phone supports it.
Turnhoo said:
I know most of you on here probably don't care about my problem cause I'm not looking to root or flash or whatever cause I'm not into that. I JUST WANT A PHONE THAT HAS SERVICE. From what I've read it was probably one of you on these forums that "sim unlocked" this phone in the first place back before you really knew the right way and then when you moved on you sold it as "new in box" to a sucker like me. And now for some reason it will only work with a Tracfone Tmobile sim in it which according to them isn't going to work at all come 01/2021 because they are upgrading the network. Well I also know from wasting endless hours trying to figure out how to [email protected]$ck this phone that it is capable of everything I need it to do, like simply switch it to a different "brand" of sim so I can get better service or operate on VoLTE because apparently that's what most carriers are going to switch to and convince most of the general public to buy a new phone based on the misguided notion that their phone has somehow become obsolete when in fact it isn't.
So if you all would stop passing over my post because my technology knowledge level is down there with an 75-year-old and help me I would appreciate it.
I will pay to send this to someone to "fix" or whatever but I refuse to replace a perfectly good phone because some yutz who didn't know what they were doing when they sim unlocked this phone messed it up and somehow turned a US Cellular version (VMX) into a who knows what that only works on Tmobile, and maybe Cricket (we'll see, the sim is in the mail).
Click to expand...
Click to collapse
Hey buddy, xda forum does not allow unlocking sims related stuff. You are complaining in the wrong forum.... There are other forums that do that.

Question Using an eSim without a physical Sim on AT&T

Hi, I'm trying to use an eSim only (without inserting a physical sim) on my pixel 6 pro on AT&T, however I cannot get it to work. When I say not get it to work, I mean with eSim only there is no cell signal and no data signal. Physical sim works fine on both signal and cellular service. If there's another Us AT&T pixel 6 pro user who's using only the eSIM for service please respond and let me know whether or not eSim only works for you. Thanks.
Not an AT&T user here, am using a European carrier, just from anecdotal perspective: I also use eSim only and never had an issue on my P6 Pro. So it appears to be something carrier related.
I remember that I had to activate my eSim, maybe you also have to do this? Did you try out the eSim/your contract before using this phone?
Morgrain said:
Not an AT&T user here, am using a European carrier, just from anecdotal perspective: I also use eSim only and never had an issue on my P6 Pro. So it appears to be something carrier related.
I remember that I had to activate my eSim, maybe you also have to do this? Did you try out the eSim/your contract before using this phone?
Click to expand...
Click to collapse
Yes, I tried 3 times with the help of AT&T and we couldn't get it to work. I'm going to return the device for a new replacement to see if that fixes this issue. Thanks for replying.
d.cortez said:
Yes, I tried 3 times with the help of AT&T and we couldn't get it to work. I'm going to return the device for a new replacement to see if that fixes this issue. Thanks for replying.
Click to expand...
Click to collapse
Before going through the hassle of returning the device for a potential fault - do you have a family member or friend, whose simcard/esim you could try out? That way you can find out if your phone truly has a defect or if its your contract/the specific esim. Of course you can always let them replace your device, but that will take a couple days, maybe there are faster ways to narrow the problem down.
Morgrain said:
Before going through the hassle of returning the device for a potential fault - do you have a family member or friend, whose simcard/esim you could try out? That way you can find out if your phone truly has a defect or if its your contract/the specific esim. Of course you can always let them replace your device, but that will take a couple days, maybe there are faster ways to narrow the problem down.
Click to expand...
Click to collapse
i tried again today at another AT&T corp store and walked out of the store with it working as expected (wait till the end). the person helping did additional research on my issue and discovered the P6P shipped to me "was not activated" with the inserted physical sim (which i removed when i received the device). apparently, AT&T will park (or associate) a new device with a specific number when shipping to you vs. walking in to buy a device on an existing line. nonetheless, i'm going to return the phone because the data connection isn't working consistently; data is on and then after i go to website, data turns off. i'm probably going to send it back to AT&T next week.
Finally got the phone working, but will get an unlocked version later; this one is still going back to ATT.
I'm using an ESIM on AT&t and even originally got the phone My plan was to have a physical TracFone SIM card and my AT&t esim which is exactly what I had on my Pixel 5 and it worked great. Both SIM cards work great... when the other ones not active or inserted. It is impossible to use with both SIM cards like I did on my Pixel 5. Constant signal loss and the majority of the time. No signal at all. But as soon as I deactivate or remove a SIM card it starts working perfect.
I had a problem with provisioning eSim on my TMobile, well technically its sprint still, says tmobile esim but I am on sprint billing. Anyways, you need to maybe try to do it on another WiFi access point or something. I had issues with mine activating over Viasat2 satellite internet. I live in that area, its either LTE or satellite for internet. Had to tether to my work verizon phone to activate it on sprint/tmobile lol. If the connectivity to the esim server is not great, you'll split hairs until it is.
spawn985 said:
I'm using an ESIM on AT&t and even originally got the phone My plan was to have a physical TracFone SIM card and my AT&t esim which is exactly what I had on my Pixel 5 and it worked great. Both SIM cards work great... when the other ones not active or inserted. It is impossible to use with both SIM cards like I did on my Pixel 5. Constant signal loss and the majority of the time. No signal at all. But as soon as I deactivate or remove a SIM card it starts working perfect.
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Exactly the same issue/behavior I had with my AT&T P6P on the AT&T network so I returned mine today. I'm contemplating a Fi version to see if it works for my use case.

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