5.0 ruined my M8 - One (M8) Q&A, Help & Troubleshooting

HTC rolled out the lollipop 5.0 update OTA about two weeks ago in my region. I've downloaded it an installed it.
Now my phone occasionally gets stuck , for example in "Recent Apps" , it just stops responding sometimes ,and only locking the screen and unlocking it solves it.
But today I've discovered a new problem , when I use Facebook Messenger , the phone gets completely stuck! , it's like working on a 95' computer , where every click makes it go incredibly slow..
Does anyone else experience this sort of issues? Does anyone know how to fix it ?
I've been thinking about performing a hard reset, but I think all my data on the phone will be erased so I'm trying to think of an alternative solution.
Thanks.

FB Messenger is horrible on 5.0.1, I'm waiting on them to fix it as once removed Lollipop is fine
But, personally, I'd backup your data and factory reset it. Best way to get any bugs out left over from the update

Somnium1 said:
HTC rolled out the lollipop 5.0 update OTA about two weeks ago in my region. I've downloaded it an installed it.
Now my phone occasionally gets stuck , for example in "Recent Apps" , it just stops responding sometimes ,and only locking the screen and unlocking it solves it.
But today I've discovered a new problem , when I use Facebook Messenger , the phone gets completely stuck! , it's like working on a 95' computer , where every click makes it go incredibly slow..
Does anyone else experience this sort of issues? Does anyone know how to fix it ?
I've been thinking about performing a hard reset, but I think all my data on the phone will be erased so I'm trying to think of an alternative solution.
Thanks.
Click to expand...
Click to collapse
I had the same issues. Mine is a custom rom but all my investigation led me to OS issues and not customization.
Backup your data and factory reset. After that all should be fine.
I am using messenger now and working fine.

Try disabling the "NuPlayer (experimental)" in developer options. I have read somewhere on here that it helps some guys with problems when using Facebook.
I won't know myself as I'm not a facebook user in general and haven't logged on there for more than a year now.

Thank you all for the help.
About the data back-up, which way is the best way to do it? Does HTC have a built-in function for it?

Yes, you can use the HTC backup or google sync.

Related

General Android and hardware problems queries? Ask them HERE* :)

There are too many threads asking for help and so i want to open this thread for people to easily search and get the answer they are looking for.
Having problems? Don't know where to ask or want to open new thread
Then ask any questions here.
I have asked some other members to help me manage this and hopefully we can help you out.
*Remember there are no stupid questions so ask away.*
Warning: Please dont post outside this thread about problems. Any new threads that are created that don't seem to have major importance will be deleted.
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2.2 do not support Chinese?
and will it?
Mine is Diamond,where I can find a lite rom for android.
232603 are you talking about the language support? wouldn't see any reason it wouldn't be supported in the future if it isn't already.
as for a literom, are you gsm or cdma? are you looking for a rom to boot android or dualboot android and winmo?
232603 said:
2.2 do not support Chinese?
and will it?
Click to expand...
Click to collapse
We haven't built it in. I'm sure we have it in the source though. once the builds start getting more stable i'll start adding those in. For now we just fixing bugs.
Bypass Google Accounts? Or alternatively set it up over a wireless network.
Howdy,
I have been watching the Android development for the Fuze with quite some interest for a while now, and it has made leaps and bounds over the past several months to the point where I decided to try it out.
It successfully booted into Android; however, I have data access to my phone disabled. This seems to cause the Google accounts set up to fail and causes some sort of infinite loop where it keeps asking to set up my account
Is there A) any way to bypass the Google Account set up and set it up later or B) jump on a wireless network (or alternatively jump to shell)?
Any and all help is greatly appreciated!
catepillar said:
Howdy,
I have been watching the Android development for the Fuze with quite some interest for a while now, and it has made leaps and bounds over the past several months to the point where I decided to try it out.
It successfully booted into Android; however, I have data access to my phone disabled. This seems to cause the Google accounts set up to fail and causes some sort of infinite loop where it keeps asking to set up my account
Is there A) any way to bypass the Google Account set up and set it up later or B) jump on a wireless network (or alternatively jump to shell)?
Any and all help is greatly appreciated!
Click to expand...
Click to collapse
We've removed the SetupWizard and default provision so no more setup loop.
babijoee said:
We've removed the SetupWizard and default provision so no more setup loop.
Click to expand...
Click to collapse
I don't know why I hit it, but I rebooted the phone and it was gone.
Thanks for your help.
Hi, i've been using xandroid since last month and everything is running OK except the battery is draining and charging quickly (1-2 hours) which is pretty unusual for normal usage or charging.
What I've noticed that this can also happened even in sleep mode. Did there is any way to preserve battery power? Usually it can stand up to 8 hour on WM6.5 (gps, data connection on).
I am using HTC Touch Pro (RAPHAEL).
Anyway it was the greatest effort you have put to make this device running Android
apad said:
Hi, i've been using xandroid since last month and everything is running OK except the battery is draining and charging quickly (1-2 hours) which is pretty unusual for normal usage or charging.
What I've noticed that this can also happened even in sleep mode. Did there is any way to preserve battery power? Usually it can stand up to 8 hour on WM6.5 (gps, data connection on).
I am using HTC Touch Pro (RAPHAEL).
Anyway it was the greatest effort you have put to make this device running Android
Click to expand...
Click to collapse
It is truly a problem when you only get a couple of hours of usage and even on sleep mode. There must be something you're using that keeping the device awake. To test what happening you can use adb logcat and it will let you know which process is kept on running or you can start a new build and test every app individually. Its a lengthly process but in the end if will help you and allow you to achieve greater battery life in the long run.
remap hard keys? my hard keys on the front bottom of the phone don't seem to work other than directional. Is there a way to make them work for back and menu? or remap some keyboard key to back and menu?
i changed the wall paper and then got into the endless xdaandroind logo boot screen. WTF ???? lost everything because of a wall paper from the ROM gallery which suppose to be ok.
A couple of questions about 2.2:
1. Is there anyway we can get slide to answer back?
2. Has 3d been activated on this build?
hi guys ive a htc touch pro and im using the latest energy rom on it but having problems in loading/booting android on it , whenever i open haret.exe via browser it just hangs and nothing happens , ive tried the same with other roms like tael rom and default rom and it runs on both of them so any idea how to fix this issue ?? thanx in advance
talhabinakhtar said:
hi guys ive a htc touch pro and im using the latest energy rom on it but having problems in loading/booting android on it , whenever i open haret.exe via browser it just hangs and nothing happens , ive tried the same with other roms like tael rom and default rom and it runs on both of them so any idea how to fix this issue ?? thanx in advance
Click to expand...
Click to collapse
ROM has no effect on Android, that we've found.
Sounds like you didn't copy the startup.txt... Did you follow all the directions?
paypalbid said:
i changed the wall paper and then got into the endless xdaandroind logo boot screen. WTF ???? lost everything because of a wall paper from the ROM gallery which suppose to be ok.
Click to expand...
Click to collapse
Yep there are definitely some stability issues and will create an infinite loop. Until we get the builds more stable these issues will be present
heavymetalmage said:
A couple of questions about 2.2:
1. Is there anyway we can get slide to answer back?
2. Has 3d been activated on this build?
Click to expand...
Click to collapse
Isn't slide to answer default? Otherwise we'll implement it in future builds
And yes 3d is activated in this build. From the very beginning of 2.2 and recently back into 2.1
-ebby- said:
remap hard keys? my hard keys on the front bottom of the phone don't seem to work other than directional. Is there a way to make them work for back and menu? or remap some keyboard key to back and menu?
Click to expand...
Click to collapse
First of all which device are you using and type?
This sounds like a very strange behavior and making a layout like this would be kind of useless. Does those buttons work in winmo?
yahoo issues?
ok guys weird problem. not sure if anyone else has it.
i use mail.yahoo.com at work. it has the chat feature. i use it to send text and msg's while at my desk.
i've noticed that since i've started using froyo, whenever my phone boots up or comes out of deepsleep, i get signed out of my yahoo chat with a message that i've been signed in somewhere else.
now i have no messenger on my device. i have yahoo mail through the stock android email app along with my gmail and exchange mail. i also have a yahoo news widget.
i have had my g/f send me a message after i am kicked out. on her messenger it lists me as mobile. i have never received a message from her on my device.
any ideas on this?

[Q] market place!"can't get this information at the moment"

Iam no longer able to install any software from market place and get the following message. "Can't get this information at the moment.Please try later.
What &why is this message about ?Please help.
Thanks
did you soft reset? Also, how long as this been happening?
I have reset(from about menus)two days ago. I have installed some softwares yesterday but sincetoday morning Iam continuously this message.
emesen said:
I have reset(from about menus)two days ago. I have installed some softwares yesterday but sincetoday morning Iam continuously this message.
Click to expand...
Click to collapse
maybe marketplace is acting up.
You need to be logged in to windows live on phone and computer i believe.
I've seen that message occasionally. Generally power cycling the phone solves it.
rob_p said:
I've seen that message occasionally. Generally power cycling the phone solves it.
Click to expand...
Click to collapse
it's hasn't worked for me, i have reset my phone 3 times so far with countless power down cycles.
I have a sr with ms to see what's going on. I can download free apps but not paid apps, music, games etc.
waiting to hear from MS, lets see what happens.
I get this error from time to time when my Omnia switches from 3G to WiFi (and vice versa) A power cycle seems to be the only way to fix it.
same problem????????????
Have you enable cookies via settings? Try to uncheck that box, restart your phone and check it again.
May be also operator/network problem.
Very common thing indeed.
Check the regional settings on the device, on the computer with the Zune software and in your live account. If they are not the same you get this error message. I had the same problem and I was able to solve it due to the change of this settings.
I hope it will work for you too
i got this problem too! nothing you guys said has worked any other ideas?
Same problem here, looks like there is something going on with market.
Seems to be working now! i uninstalled some apps but could have been that it just decided to start working
that seems to be the fix. it was happening when the phone was trying to update the trial versions of apps. the only way to fix the problem is to delete the free trials... but that was a like a week ago n i havent ran into the problem again
Read in MS support forum there was some sever adjustment.

[Q] Phone Freezing Over Night

Apologies if this has been posted before, I did look but couldn't seem to find the exact same issue.
I've had my phone for just under a year, no real problems. But late last month it restarted over night and since then it started freezing every night when I left it charging. At first I thought it was crashing but the charge light would still be on but all buttons would be unresponsive. The only thing I could do to regain control of my phone was to remove the battery.
I contacted HTC who suggested factory reset...which I don't really want to do. As my phone was only freezing once a day (over night) it wasn't all that bad. To be honest I thought it was an issue with it charging.
For reasons I can't remember, I removed an app that I never used; it was using 2mb space and couldn't be put on the SD. Once removed, the freezing stopped happening and there was much rejoicing...until last night.
I decided to download another app and the freezing happened again over night. I've since removed that app but here's the rub, why is this happening?
The fact it's happening whenever I download more apps to my phone seems to point to a memory issue but my phone has 1.6GB on the SD and 53mb on the phone itself.
I still haven't tried a factory reset and as I've had it less than a year, HTC said I can return it; but there's no guarantee this will fix it and I like my little phone, so if there's a way I can resolve this issue I'll rather do that before trying more drastic measures.
I hope someone can help.
Are you rooted? If that's the case, and, you are charging the phone when it is switched off, what you are experiencing is a known bug.
Also, although unrelated, it is really not recommended to charge your battery overnight or for extended periods. Charge only till it is full.
Nope, not rooted. Just a plain, bog-standard out the box Wildfire.
Thanks for the heads up regarding the charging though Since I bought it (July last year) I had been charging over night on most days but I'll switch to just charging it for a few hours till it's full now.
I guess in case it'll help I'll give a little more info: While charging I leave my phone switched on and I rarely restart my phone unless it drops signal. Only recently with the freezing have I had issues with using it and had to restart it frequently. I'm not a techie person so I've not played around with the phone other than putting on apps, where possible I put them onto SD. My phone is unlocked and I use it on the O2 network.
make a factory reset bro. it tells u whether the issue is with hardware or software. kept under charging mode just heats up the phone by a little level. this dont normally freeze the phone.
but if u r downloading something with data connection, or bluetooth, or wifi and kept charging overnight, then the battery gets overheated heavily which freezes the phone. it is quite normal and is experienced by people who keep overnight downloads.
and further there may be application conflicts in ur phone, which make it slow and freeze. i expect this is the issue with u.
if u r sure that u r not using any data connections, then i suggest u to factory reset ur phone. before that backup all the data. i dont understand what makes u from not doing the factory reset.
Over night my phone is idle while charging. Though I have data enabled (no wifi at home), it's not downloading anything and I have auto sync switched off.
I would have thought if this was an application issue it would have started after installing this dodgy app and also continue until I unistalled. This hasn't been the case. When it started happening I hadn't installed anything other than updates for weeks or maybe months. During the week while it was having this issue, I had installed 1 app (Photoshop).
It has only frozen once during the day, right after work; that was the time I finally thought I'll have to factory reset. So I was writing down all my apps in a notepad so I knew what I had and where they were (I'm fussy with my screen setup). I decided to remove 2 apps I never used (8Pen and Photoshop), I thought I'll leave it 1 night just in case and that night though it never froze, so I didn't reset.
Since then it's been working fine for 3 weeks till last night when I downloaded another app. So it seems random, it's not associated with a particular app and comes and goes.
The reason I'm cautious about factory resetting is that it deletes everything. Though I have backed contacts up to MyLookOut and to my SD card, I'll still loose my apps and data and so I'm not keen on doing it. Not using wifi means it's heafty on my 500mb data package to redownload them again and then I'm unsure if i'll have to upgrade to Froyo again.
End of the day it just seems like a "Turn it off and on again" answer and as it comes and goes and doesn't seem to have a reason why it happens so randomly I don't want to factory reset if there's another way.
Idavoll said:
Over night my phone is idle while charging. Though I have data enabled (no wifi at home), it's not downloading anything and I have auto sync switched off.
I would have thought if this was an application issue it would have started after installing this dodgy app and also continue until I unistalled. This hasn't been the case. When it started happening I hadn't installed anything other than updates for weeks or maybe months. During the week while it was having this issue, I had installed 1 app (Photoshop).
It has only frozen once during the day, right after work; that was the time I finally thought I'll have to factory reset. So I was writing down all my apps in a notepad so I knew what I had and where they were (I'm fussy with my screen setup). I decided to remove 2 apps I never used (8Pen and Photoshop), I thought I'll leave it 1 night just in case and that night though it never froze, so I didn't reset.
Since then it's been working fine for 3 weeks till last night when I downloaded another app. So it seems random, it's not associated with a particular app and comes and goes.
The reason I'm cautious about factory resetting is that it deletes everything. Though I have backed contacts up to MyLookOut and to my SD card, I'll still loose my apps and data and so I'm not keen on doing it. Not using wifi means it's heafty on my 500mb data package to redownload them again and then I'm unsure if i'll have to upgrade to Froyo again.
End of the day it just seems like a "Turn it off and on again" answer and as it comes and goes and doesn't seem to have a reason why it happens so randomly I don't want to factory reset if there's another way.
Click to expand...
Click to collapse
u r worrying about loosing data on factory reset. but do u know that u can backup each and everything on the phone including the apps downloaded from market.
ok, i will try to give a software solution. first uninstall all the file managers and app managers in your phone. then go to market and download "ANDROID ASSISTANT". this little app has many features. explore it and u will know its potential. it has a nice option called QUICK BOOST. when u press this quick boost on a heavily stuck phone, u will feel like ur phone got a new life. it makes the phone response faster in seconds.
and further it has auto boost option, which can be set to a minimum of 10minutes. this auto boost will help u in preventing the freeze issue. hope it works. the present version of android assistant is 2.3.3
trying to attach u that one
Many thanks.
How do you backup apps? I know they'll appear in the download list but I'll rather not have to redownload them all, plus I have a few not from the marketplace. I've read that during a factory reset even apps which are apparently "saved" on the SD card are removed because they're not 100% saved onto it. So if you know of a way to back them up I would be most grateful.
Thanks for the Android Assistant.apk too, I'll be sure to look into that! Though I always thought anything that force closed apps wasn't always good - I previously used Task Killer and removed it after being told it could be the route of a force close email app issue I was getting.
Edit: Just got back home and during the journey my phone had frozen!! I had hoped it was a space issue but I've not downloaded any new apps and have even removed some during the day. So my previous thought that this was some how connected to storage on my phone must be wrong. So what on Earth can it be? It's not constant, in fact, like I said I've had this phone for 9 months give or take and it's been fine. So why now and why only sometimes does it freeze?
Idavoll said:
Many thanks.
How do you backup apps? I know they'll appear in the download list but I'll rather not have to redownload them all, plus I have a few not from the marketplace. I've read that during a factory reset even apps which are apparently "saved" on the SD card are removed because they're not 100% saved onto it. So if you know of a way to back them up I would be most grateful.
Thanks for the Android Assistant.apk too, I'll be sure to look into that! Though I always thought anything that force closed apps wasn't always good - I previously used Task Killer and removed it after being told it could be the route of a force close email app issue I was getting.
Edit: Just got back home and during the journey my phone had frozen!! I had hoped it was a space issue but I've not downloaded any new apps and have even removed some during the day. So my previous thought that this was some how connected to storage on my phone must be wrong. So what on Earth can it be? It's not constant, in fact, like I said I've had this phone for 9 months give or take and it's been fine. So why now and why only sometimes does it freeze?
Click to expand...
Click to collapse
yes freezing also happens when there is very low phone free memory. when ur apps get filled in phone and keep on decreasing its memory, it is more likely that ur phone gets freezed. its always better to keep a 30MB free phone memory. remember data and cache also use phone memory, so the free memory will be generally unpredictable with minor errors. have u got any idea of a windows pc freezing. a windows pc freezes if there is some errors in registry. that is the reason why i have suggested u to make factory reset first to eliminate the software issues.
u asked me a solution to backup ur apps, right.
firstly i wanna introduce u about the backing up of applications.
android applications will be in the .apk file format and u know this. this .apk file is an installable archive just like .exe of windows OS. opening the .apk files from a file manager installs the program files of that application. but when u download the applications from android market, u will not get the .apk files. the android market installs the program files directly. but we can still create an .apk file from these program files and app managers will do that function. both the files im attaching u below will do that function.
here im attaching u two applications (.apk files)
one is APP CONTROL. i recommend u to use this. it can be used with android assistant installed. both of them work fine. the APP CONTROL version i gave u is an older version and is a full version. A newer version of APP CONTROL is available in the android market, but it is not free. so i strongly recommend u to use this. it has a great feature to backup all ur apps at a single click. the apps backed up by it will be saved as .apk files under the path
MEMORY CARD/backups/apps
i recommend u to back up all ur phone and mem card apps at a time with a single click. explore this APP CONTROL.
i dont want to give a detailed explanation of the other file ANDROID APP MANAGER, because i wont recommend u to use this. im just attaching u this because of only one reason, that APP CONTROL is presently not a full version. using of it is entirely at your personal intrest.
I took your advice and did a factory reset - backed everything up so it wasn't as painful as I first thought it would be. Managed to reinstall everything and so far so good (touch wood) but the original issue was sporadic and so only time will tell.
I have noticed since the reset that my phone memory, which was 50mb before, is now 100mb. So hopefully this will mean that I'm not forced to limit what I download.
Such a shame the Wildfire doesn't have more memory
Thanks again for the help and I'll post if the issue occurs again.
Idavoll said:
I took your advice and did a factory reset - backed everything up so it wasn't as painful as I first thought it would be. Managed to reinstall everything and so far so good (touch wood) but the original issue was sporadic and so only time will tell.
I have noticed since the reset that my phone memory, which was 50mb before, is now 100mb. So hopefully this will mean that I'm not forced to limit what I download.
Such a shame the Wildfire doesn't have more memory
Thanks again for the help and I'll post if the issue occurs again.
Click to expand...
Click to collapse
that 50 MB and 100 MB may be due to app memory + cache memory. if u have interrupted the download android apps from market, and have every downloading app partly downloaded and interrupted. then that partly downloaded apps go to the cache memory of MARKET application. u can try and check this.
similarly there will be cache memory for every application. i expect all those cache memories got built up and ate 50 MB of ur phone memory. if it is so, it says that how vigourously u have used ur phone regarding applications.
these cache memories wont get cleaned just on restrating phone, and u should manually clean them either through the phones inbuilt process or through the applications having keywords of cache cleaner.
there is somewhat that i dont like in android apps. which is the application doing extra functions other than its name. now a days, u can see many file managers in android market. and those file managers suppose to have the fuction of explorer of android file system. but they will have additional features like combined app manager, cache cleaner, uninstaller, installer.
this makes the different applications conflict with each other and slow down the os. thats the thing i hate here. i have to choose priority in apps, and sometimes need to avoid nice apps due to that reason.
Well, my phone has just froze again Sent an email to HTC (already had an email chain going with them so I just updated my ticket) and asked them what to try next.
On the plus side at least they won't keep telling me to factory reset!
Idavoll said:
Well, my phone has just froze again Sent an email to HTC (already had an email chain going with them so I just updated my ticket) and asked them what to try next.
On the plus side at least they won't keep telling me to factory reset!
Click to expand...
Click to collapse
HOPE U HAVE ELIMINATED THE SOFTWARE ISSUE
OK. hope the phone froze without even single app being installed.
suppose if the freeze was a software issue, then u have backed up the app causing freeze. let us think this like a virus. if u had reinstalled that app again, ur phone is likely to freeze again.
i haven't heard of virusses if android os, but i have seen many antivirus programs for android. even the great kaspersky recently added its support for android. the existance of antivirus programs proove the existance of virusses.
so, try to remember if u have installed any backed up app frm mem card.
Im personally guessing that ur phone freeze was not a software issue. ur phone might be having hardware issues.
giving to a service centre might solve the problem, but im not pretty sure. and moreover, if they update ur phone to froyo, u cant even root. (i dont remember what ur phone is on now). and even u cant make those service centre guys see ur problem, as u dont know when it freezes. i expect, what all they are gonna do to ur phone is factory reset, or reinstall the os.

MarketPlace issue

Hi,
Its weird that there's no thread and nobody mentioned the market place issue on wp7 for few days ago i wasn't able to download anything now Microsoft have this app. (Refresh marketplace) to solve this issue but it didn't i have followed the step by step guide and it didn't help. now i have done a hard reset to my phone of curse i lost everything now i have installed the refresh marketplace app. again and still nothing .....any ideas guys on this issue?
thanks
I am also facing this trouble for more then a week.......
Searched a lot for solution but in vain......
If anyone had any solution please suggest us too.............
hmm, I had issues a while back but they are not related, I did however get that refresh marketplace app pop up, on my first attempt at installing it my original problem prevented it installing, that's kind of irrelevant though, after I fixed my issue the refresh app appeared once again BUT has since vanished without me installing it.
I wonder if this is an app that 7.8 needs and isn't quite ready for 7.5 or something like that.
I now have the same issue after reactivating my HTC Mozart after some time of not using it. I installed the "Refresh Marketplace" app but marketplace still doesn't work. Right now I'm trying the last hint before hard resetting: Restart, activate data connection and power plug the device for at least 24 hours while keeping the marketplace app open.
hmmm Strange. can it have something with the Windows Live ID problems that was before. some of the Windows Live IDs have also had some errors a while ago. Microsoft has a bunch of stuff to do now with WP 8 and WP 7.8 preparing. i think this is only a little bug which will go away in few days or weeks. but weeks is sometimes to long, i now.
toolsche said:
I now have the same issue after reactivating my HTC Mozart after some time of not using it. I installed the "Refresh Marketplace" app but marketplace still doesn't work. Right now I'm trying the last hint before hard resetting: Restart, activate data connection and power plug the device for at least 24 hours while keeping the marketplace app open.
Click to expand...
Click to collapse
Hi toolsche, did it solved your problem after resetting???
Was playing around with OSBuilder and the 8858 dumps and kept having what sounds like the same issue with every rom I created. Being a noob I figured I was including an unnecessary package or missing a package somewhere. Tried everything including the refresh marketplace app and changing live i.d. What was strange was the "icons" for the apps looked newer or at least different. Wish now I had taken a screenshot.
On my Omnia 7, it was solved with a hard reset.
Hardreseting is actually heart breaking......
Wish if some senior/serious member can suggest workaround....
I know many user are facing same problem....
NMBNMB said:
Hardreseting is actually heart breaking......
Wish if some senior/serious member can suggest workaround....
I know many user are facing same problem....
Click to expand...
Click to collapse
Just an update
My marketplace today started working on its on, without me hard resting or anything......
Simply just like that.....
http://forum.xda-developers.com/showthread.php?t=2026955
Unfortunately I had to hard reset my Omnia W to get Marketplace working again.

Korean Galaxy Note 2/Note 2 LTE keeps restarting

Hello everybody,
got this mobile a few months ago, latest Android officially available release, only thing I did was rooting and adding some software, I use it as a second device mostly to check email and online services, I use my other smartphone as a phone and for calendars, phonebook and notes.
I noticed that the device all of a sudden restarts without me doing anything, my son (who uses Android since longer than me but who doesn't really know much about it...) said it could be the heat (it's always in the shade) or too many options on (wi-fi in primis) but I checked and there are just a few apps running (mail, phone, phonebook, sometimes Instagram), what can I check to find how does it restart without any notice or action from me?
Thank you
soory
I had an issue where my Note 2 would randomly reboot, I also had an issue where my power button was dodgy.
What it ended up being was the ribbon for the power button, got this replaced, and this fixed my dodgy power button issue, as well as the random reboots.
I paid to get this done in a shop, but it seems you can do this yourself.
Sorry i can't post links - hope this makes sense
youtube com/watch?v=T5zPvP4btDA
Of course, your problem might be different
Giuann said:
Hello everybody,
got this mobile a few months ago, latest Android officially available release, only thing I did was rooting and adding some software, I use it as a second device mostly to check email and online services, I use my other smartphone as a phone and for calendars, phonebook and notes.
I noticed that the device all of a sudden restarts without me doing anything, my son (who uses Android since longer than me but who doesn't really know much about it...) said it could be the heat (it's always in the shade) or too many options on (wi-fi in primis) but I checked and there are just a few apps running (mail, phone, phonebook, sometimes Instagram), what can I check to find how does it restart without any notice or action from me?
Thank you
Click to expand...
Click to collapse
Dear Giuann
What you are experiencing is know as SOD (silence of death) on our Android World
If your phone is rooted and you have custom Kernel then it would be due to the kernel... change your kernel to stock or a more stable one as per your device.
If you have a stock kernel... then clean your cache.. etc.. or better reflash stock ROM...
alternately use Betterbattary stats to identify if you have any rogue application which is causing issues...
I have experience this issue when I did rooting.. re root it with the correct method....
I did only root it as to install software I download from the internet, everything is as it originally was, ROM is the stock one.
Which are the steps to perform to clean the cache and to check if some app is making the OS crash?
Thank you

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