Trouble activating phones [RESOLVED] - Sprint Samsung Galaxy S6

Since customer service is unavailable whenever I am available, I need some help. I just received 3 phones from the cut your rate plan in half event, and am unable to activate any of them.
The two S6's throw system errors using any of the options through the activation app.
The iPhone 6 just fails to activate, pops up a notification and that is it.
Going through the website (sprint.com/activate), after I log in, it throws an unexpected error and my account has 0 devices, 0 lines, it's empty. My old AT&T phones still work perfectly, but somehow it's like these devices don't exist at all. I would expect at least a charge for the phones themselves, but nothing.
Any help is appreciated and I will provide info I forgot.
EDIT: Resolved with a sneaked call to customer service

Related

[Q] about verizon roaming message

Quick question,
I have had my phone rooted for several months now. Ever since I rooted though, I always got the "Verizon wireless can not authenticate your phone" message when roaming. This has not been a big deal until now.
I have already spent a lot of time with sprint support on the phone and at the store, and they actually are just giving me a new phone, so the problem is solved.
MY actual question is, are people still having this issue happen when they root their newer phones? I ask because I would like to root my new phone, but not sure if I want to chance it messing up my roaming again.
Yea, it happens, but you don't need a new phone as the fix is really easy.
Call Sprint support and have them reset your profile on their server. They will put you on hold for a minute while they do that. Then they will have you remove your battery for one minute (the tech gal I had actually timed it and told me when to put the battery back in). Then you will be good to go.
Note-I don't know why this is, but it took me about 15 minutes talking to convince the tech support gal to do it, but once she did it roaming works fine again.
You can download the "Roam Control" app from the market, which allows you to force roaming to check if it works, paid app, but it is cheap. I just told the tech support girl that their was a spot in my house behind a metal shed that I get roaming when I checked it (important because she wasn't willing to do anything unless I was currently in a roaming area, and I didn't think it was prudent to tell here I was using Roam control).
Well, they gave me a new MSID witch did not fix the issue. After about another 45 minutes of trying things, she transfered me to account services and they said that they would just replace the phone.
I do not roam very often at all, so I said okay.
I saved my nandroid backups and everything for if I re-root. I just wasnt sure if this was an issue people were still getting with their new phones or not.

Galaxy S4 4.2.2 Hacked? How do I find out...besides the obvious..

My phone is an S4 T-Mobile SGH-M919 about as close to stock as it can be except that it's rooted to allow me to uninstall Samsung bloatware and to enable USB tethering. I haven't done any upgrades and have actually uninstalled/disabled the SU ap in Android. Until recently I had not been to concerned about the Stagefright exploit..
I do a lot of business on this phone and recently a customer told me that they had called my business number, which is actually perma-forwarded to this phone, and left a voice message. She was subsequently contacted by someone not me, calling from an entirely different number and they identified themselves as representing my company. I have a screen shot from her phone showing the transaction and yes she did dial the correct number to reach me.
So my question is can this be accomplished and if so is there a way to detect the hack without performing a factory reset as I would like to go after the party(s) legally, I don't want to destroy evidence. And yes I do know who they are.

Need voicemails from Samsung Galaxy Note 2

I am copying this post from reddit for a friend. Any help or suggestions would be greatly appreciated.
r/mobilerepair
Need voicemails from Samsung Galaxy Note 2
u/ajwar1154 27d, 22h
I have an old Samsung Note 2. It started having issues recently. It kept consistently saying “UID's Inconsistent Error (I'm Feeling Lucky)” (or something similar) whenever I turned the phone on. I initially ignored the issue, but on Sunday, the phone stopped powering on. The “Samsung Galaxy Note 2” screen would pop up normally, but that is all. I started researching the issue and found the power+volume+home sequence solution. However, instead of choosing power+volume down+home, I pressed volume up. This caused a robot to come up saying downloading. I removed the battery after about 5 minutes of nothing happening. The next time I tried the sequence of power+volume up+home, the phone did nothing. I tried to just power up. That wouldn’t work either. It is just a black screen. I have switched out the battery to see if that would make a difference.
Now here is the reason that I really care… my mom died on April 1, 2016. When the UID Error started, I spent Friday and Saturday evening making sure that I took all of the pictures off of the phone. I think I got most or all of them off – including her funeral and burial. Now here is the crappy part – I had about 25 voicemails from her on the phone. I want to be able to hear her voice again. Unfortunately, I was so focused on the pictures and videos I had not taken the time to copy the voicemails to my computer. So, whatever solution I can find, I cannot have the voicemails getting erased. I have tried to call the Sprint voicemail number and they’re not there.
Can anyone please help me?
Thank you.
The UID is probably becoming more broken the longer you ignore it. There is a better solution but since you already can't access the phone, to fix your problem, you need to use ODIN, which is a recovery tool. It will fix your phone but remove all those data, including the voicemail. Sorry man...
Search the internet for "How to flash Note 2 stock ROM odin" and follow the directions the resulting sites will give you.
I also have a reddit, but I can't post it there as it might be lost in the sea of comments... u/nik1082
I dont think you will lose any data if you flash via odin if you are flashing the same version you are on
Sent from my SM-N910P using XDA-Developers mobile app
Would the voicemails have been saved on the carrier's voicemail system? How were the voicemail messages transferred to the phone?

Chat Features in Messages

Anyone else have the issue with enabling chat features in Messages? I'm not sure if it is a carrier issue or an issue with Messages or the device? I've tried contacting my carrier and getting them to reset my RCS profile, but apparently they are having "issues" with doing this. I have read that others have had this issue and replacing the sim card has fixed it. I tried doing that yesterday to no avail. I get the attached message and then nothing ever happens. I've tried clearing cache and data for Messages, trying again, rebooting, etc. No go. This was a feature I really wanted to get enabled on this device. My carrier (Rogers) does offer RCS messaging, but this simply is not working or not provisioning with the carrier server.
Since no one ever responded here and the carrier still hasn't come up with a fix, here is what I did to enable chat features and get past that "excuse the wait..." screen:
Restarted the device
Go to settings-apps-android messages and then force stop
Launch Google Play and uninstall messages
Then go back to Google Play and install latest version again
Chat features are then enabled. Not that it's that big of a deal because if the people you are texting don't have a phone that supports RCS and even if they do, if they don't have chat features turned on, then it still won't work. It was simply bugging me because the option was there and I couldn't get it enabled.
I am with rogers and have same issue. How do you uninstall messages? It only uninstall its update. Do you root to uninstall complete messages app?
I'm also with Rogers, and this is the solution that worked for me. I found it on the Rogers Community forums.
You have to disable the app called Carrier Services, now setup RCS through the Messages app.
Then you can reenable Carrier Services.
I also rebooted, but I don't know if that's necessary. I hope this helps.
zeeshee said:
I am with rogers and have same issue. How do you uninstall messages? It only uninstall its update. Do you root to uninstall complete messages app?
Click to expand...
Click to collapse
If you force stop it, you can uninstall. It may only uninstall the updates, but it does uninstall after you finally get it to force stop. I had to try force stop a couple of times.
RPAusCan said:
You have to disable the app called Carrier Services, now setup RCS through the Messages app.
Then you can reenable Carrier Services.
Click to expand...
Click to collapse
I didn't have to do this portion. When I went into Messages after doing my steps, chat features were automatically enabled.
What was really funny is Rogers kept sending me emails telling me they were "working on a fix but hadn't found one yet." When I got another email yesterday stating this from them, I chatted with tech support and told them I had fixed it myself so they could stop sending me emails about them working on it. Then I get an email from them stating that "they had fixed my issue..." LOL. Sure, sure you did.
I can't honestly say this was the cause, but my issues didn't happen until I updated to the January Security Patch. I'll try these steps tonight to see if I can get them re-enabled.
TheIgster said:
Since no one ever responded here and the carrier still hasn't come up with a fix, here is what I did to enable chat features and get past that "excuse the wait..." screen:
Restarted the device
Go to settings-apps-android messages and then force stop
Launch Google Play and uninstall messages
Then go back to Google Play and install latest version again
Chat features are then enabled. Not that it's that big of a deal because if the people you are texting don't have a phone that supports RCS and even if they do, if they don't have chat features turned on, then it still won't work. It was simply bugging me because the option was there and I couldn't get it enabled.
Click to expand...
Click to collapse
Does Rogers sell the Pixel 3 in their stores? I'm curious because I have purchased my Pixel 3 from Google and I'm using it on a carrier (T-Mobile) who doesn't sell the P3, but is starting to support RCS. However, their version of RCS support appears to only be enabled through a carrier supplied software update to T-Mobile branded phones. I'm afraid I'll never be able to use RCS on the ONE phone that comes with RCS support out of the box.
But if you were able to get RCS support without Rogers selling the phone, then there may still be hope for me someday!
PuffDaddy_d said:
Does Rogers sell the Pixel 3 in their stores? I'm curious because I have purchased my Pixel 3 from Google and I'm using it on a carrier (T-Mobile) who doesn't sell the P3, but is starting to support RCS. However, their version of RCS support appears to only be enabled through a carrier supplied software update to T-Mobile branded phones. I'm afraid I'll never be able to use RCS on the ONE phone that comes with RCS support out of the box.
But if you were able to get RCS support without Rogers selling the phone, then there may still be hope for me someday!
Click to expand...
Click to collapse
Yup. Both the Pixel 3 and Pixel 3 XL in their stores, online,etc.
If anyone's RCS won't work after clicking "yes, I'm in", just disable carrier services, go back to messages and opt in again. Once working, enable carrier services.
Chat features work in Messages App by Google LLC for me nearly everywhere now:
- Huawei AL10 P9 running Emui 8 Oreo on Telekom network in Hungary on WiFi (no Data subscription)
- Samsung Note 4 N910V LineageOS 16.0 Pie on Telekom network in Hungary on WiFi and Data
- Samsung Note 4 N910V LineageOS 16.0 Pie on GoogleFi roaming in Hungary on WiFi (cannot get LTE Network/Data connected to any tower)
- new device Google Pixel 2 XL Android Q on GoogleFi roaming in Hungary (will test in July)
On my home MikroTik router WiFi, where I run a domain and webserver, i forward port 80/443 to the webserver.
This is the only WiFi network, where I cannot use chat features for unknown reasons.
QUESTION: WHAT PORT(S) DOES RCS / CHAT FEATURES USE ON A WIFI NETWORK FOR COMMUNICATION TO OTHER PARTY AND THE PROVIDER SERVER (IN CASE OF FILE TRANSFER)
Google Fi support and Telekom HU Support dont understand the simple question or they resist to answer me, by replying constantly with the copy/paste of troubleshooting guides that I read all already. Either those are bot replies, or Google started to employ Level 1 people that are forced to reply automatic text. Telekom HU Support always was a big pain in the ass.
did you every figure it out?
Did you ever get this figured out? I've put my router in full DMZ and I still can't get RCS chat features to work on my home WiFi … but They USED TO WORK until a month or two ago... not sure when, It was my wife who noticed. tred 4 phones on 3 carriers, non work. many businesses have notices on the front doors too because it's killing employee's batteries while they work all day. Google refuses to answer.
ant0nwax said:
Chat features work in Messages App by Google LLC for me nearly everywhere now:
- Huawei AL10 P9 running Emui 8 Oreo on Telekom network in Hungary on WiFi (no Data subscription)
- Samsung Note 4 N910V LineageOS 16.0 Pie on Telekom network in Hungary on WiFi and Data
- Samsung Note 4 N910V LineageOS 16.0 Pie on GoogleFi roaming in Hungary on WiFi (cannot get LTE Network/Data connected to any tower)
- new device Google Pixel 2 XL Android Q on GoogleFi roaming in Hungary (will test in July)
On my home MikroTik router WiFi, where I run a domain and webserver, i forward port 80/443 to the webserver.
This is the only WiFi network, where I cannot use chat features for unknown reasons.
QUESTION: WHAT PORT(S) DOES RCS / CHAT FEATURES USE ON A WIFI NETWORK FOR COMMUNICATION TO OTHER PARTY AND THE PROVIDER SERVER (IN CASE OF FILE TRANSFER)
Google Fi support and Telekom HU Support dont understand the simple question or they resist to answer me, by replying constantly with the copy/paste of troubleshooting guides that I read all already. Either those are bot replies, or Google started to employ Level 1 people that are forced to reply automatic text. Telekom HU Support always was a big pain in the ass.
Click to expand...
Click to collapse
ptv83 said:
Did you ever get this figured out? I've put my router in full DMZ and I still can't get RCS chat features to work on my home WiFi … but They USED TO WORK until a month or two ago... not sure when, It was my wife who noticed. tred 4 phones on 3 carriers, non work. many businesses have notices on the front doors too because it's killing employee's batteries while they work all day. Google refuses to answer.
Click to expand...
Click to collapse
I never succeeded yet
I assume (as a RCS novice) support has no idea what RCS is and Google has support agents that have also no idea and the people who developed this left the company or got kicked out...
I also think that my webserver port 80 and 443 causes this, I will try disabling the forward cause my webserver died waiting for replacement unit
ant0nwax said:
I also think that my webserver port 80 and 443 causes this, I will try disabling the forward cause my webserver died waiting for replacement unit
Click to expand...
Click to collapse
I changed the forwarding to not forward ports 80 and 443 to a dedicated IP, still did not help
the router behind my mikrotik router and its wifi is capable of getting a status Connected
the mikrotik router itself and its wifi cannot get beyond Connecting...
I wonder if that might have to do something with IPv6?
Hi. After resetting the phone to factory settings, I can not turn on the chat features, the message configures is displayed, after a few attempts the message "confirm your number" appears, after three attempts the message "limit exceeded try again tomorrow" and so on overnight trying. There is a solution to this problem?
g323 said:
There is a solution to this problem?
Click to expand...
Click to collapse
Hi,
Do you have Data activated during setup? Could help.
Good luck...
Sébastien.
Yes, I have, matches have been with this for a month and I even turned off the chat for 8 days as I write in google help, but it did not work. of course, cleaning the data did nothing

Question still roaming after turning it off

Hi,
Recently I went on holidays to a country which is in my roaming travel zone, basically it means that I pay small amount of money for every day I either connect to internet or have a call. I didn't want to use it, the fee may be small, but it was 2 weeks and 2 phones (both identical p6p). I turned off roaming option. nothing, then I turned off mobile data, checked again, still nothing. we were told by the helpdesk consultant that something is connecting with internet anyway, they can see it, they just cannot say what is it because of privacy reasons they do not know.
what was on - location for sure, every time we got money from the atm we got notified, once someone wanted to call me and I rejected the call, we also got 3 notification about spam calls moved directly to a spam folder. I cannot think of anything else.
can you help me? I have no idea what happened there, I never downloaded anything, we both think of us as rather cautious people so even though I cannot exclude the virus, it would be rather something else

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