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I don't even know if I'm technically allowed to post this here...
Admins, I'm not specifically trying to sell anything, I just want to clear up some info on EVO preorders, at least from the RadioShack standpoint. If I need to word things differently, let me know, I'll be happy to change the post.
I'm the store manager of RadioShack. Currently, you can preorder the EVO from RadioShack for a $50 down payment. You pay $50 up front, we give you a gift card with the $50 on it you can use towards the price of the phone at time of purchase. If you decide not to go with the phone, the $50 gift card is non-refundable, but you can use it for anything in the store. The company is also throwing in a $20 credit for accessories that you can use at the time of purchase. The full un-subsidized retail price is $499, which you can preorder for as well. RadioShack requires that you be able to activate the phone, which means that you have to be eligible for an upgrade or eligible for a new line in order to preorder. It is not, however, a requirement to activate the phone in order to buy it.
We also have a trade-in program for any of your old phones, we can give you money back that you can use at the time on the price of the EVO. As a base for comparison, a HTC Hero in fair condition will net you about $90 back.
All the RadioShack stores inventory of EVO phones is based upon how many pre-orders we sell leading up to launch day, so if you preorder from us, you are guaranteed to be able to get your phone that specific day. We may be busy and you might have to wait until we can get to you, but we guarantee to have enough phones in stock to cover preorders. We are supposedly going to have several other EVO's shipped as well for those who did not preorder, but those will be sold on a first-come, first-serve basis. Your best bet is to preorder, that's the only way we can guarantee you get a phone.
I have personally had the opportunity to use this phone as part of inter-company training, and let me tell you: every rumor you've ever heard about this phone being fast as all hell is absolutely true. This thing is a beast. I've already pre-ordered mine, and anyone in the area is welcome to stop in the store. We're not allowed to show anyone or demo the real deal before launch date, but we do have a dummy models that I would think that anyone would be happy to show, so you can see how the real phone feels prior to launch.
So that's all I got, I'll post any more info as I get it.
I went to my local RS a week ago and asked if I could pre-order an unsubsidized EVO. I watched the employee call his district manager and ask if this was possible. The answer was a flat out "NO".
I have seen varying reports from different members, both here and at Android Central, who have asked this question at their local RS stores. Some say yes and some say no.
My question is: Why is this a variable phenomenon?? It should be either allowed at all stores or not allowed. Not left to the whim (or ignorance of policy) of the managers.
Please understand, I am not attacking you and I greatly appreciate the info you have posted. It's just starting to drive me nuts!!
EDIT: I am going to stop by the store again on the way home from work and ask if the pre-order policy has changed. I will report back what I am told.
i pre-ordered mine from the manager at a radio shack. i'm not eligible for upgrade and i told him i was planning to pay full price. he checked out my phone number on his system and said i can totally pre-order it and pay full price. also i have the everything plus family 1600 plan, and he told me i would simply need to add the $10 4g data onto the line with the evo but i wouldn't need to change my plan.
Thank you for the information I already preordered my EVO at RS but I didn't know about the trade in part and the sales agent didn't tell me about it either. Might be something to bring up to training, I feel this is something I should of been told about when ordering the phone. My G1 is nearly flawless have had a Full body skin covering it from day one wonder how much I'll get. Oh I also have a Dash can i turn in both phones?
yes, there is no limit to how many phones you can turn in. We also take mp3 players, gps units, and other small electronics.
CLARIFICATION: you can not preorder the EVO at RS without being qualified with Sprint. This means you must either be eligible for an upgrade, or be eligible for a new line of service. As far as I am aware, you do not actually have to activate the phone in order to purchase it. For example:
Say you do not have or want sprint service, or you are up for an upgrade but do not wish to renew your contract. RS associates will run your credit for a new line of service, or check upgrade eligibility. We do a preorder, you pay the $50 down for a gift card. When the phone comes in on the 4th, you can choose to just buy it outright, the price is $499, and you can use that $50 gift card towards the price of it.
Hope that helps.
Sweet! thanks for the info.
Btw, what's the difference between pre-ordering through sprint and pre-ordering through radio shack? Any reason i should go with one or the other? I have a radio shack to my left and a sprint store to my right... at this very moment.
And are you guys taking in iPhones?
I believe at the sprint store you actually have to pay 299 and mail in the 100 dollar rebate where RS instantly reduces the phone to 199 and they give you a 20 credit towards accessories.
0okami said:
Btw, what's the difference between pre-ordering through sprint and pre-ordering through radio shack?
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The Sprint stores here are not taking pre-orders, AT ALL. Some will open an hour early and some won't.
I stopped by the Radio Shack store and asked the one employee there if I could pre-order without an upgrade or a new line of service and he said he wasn't sure but could see no reason why I shouldn't be able to. I decided to do it but when he looked for a gift card he realized that they were out. He made a phone call to what sounded like his manager and was on the phone with him for quite a while. After he hung up he said that there were NO gift cards anywhere in the district (due to the EVO pre-orders) and that there was no indication that there would be any more before the 4th! He offered to take my name and number to let me know if any more came in. He also told me the same thing that the employee from my previous attempt: call the store on the morning of the 4th and they would set one aside for me.
So, there it is. On the 4th I will be in line at the Sprint store. If it looks like it's out of control (which seems VERY possible) I will be calling Radio Shack and hoping they have some left.
The sprint store's price is $299, and then you get a $100 mail in rebate. At radioshack, the price out the door is $199. Also, at RS you get a $20 credit towards accessories.
And if a store says they have no gift cards, well, my store is in Bellmead, TX, (the north side of waco) and I have plenty of them.
nuformzdesign said:
The sprint store's price is $299, and then you get a $100 mail in rebate. At radioshack, the price out the door is $199. Also, at RS you get a $20 credit towards accessories.
And if a store says they have no gift cards, well, my store is in Bellmead, TX, (the north side of waco) and I have plenty of them.
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LOL, it's only 100 miles plus change!
My mom used to live in Waco but moved back down to Temple. If she was still up there I would go "visit" her on the 4th.
Any chance that I can slide some money under the table and pick up my Evo earlier? How much earlier do you guys get the pre-orders? Will it be a week before launch?
Maybe I'll come with a Box O Joe and some donuts on me..
grr i applied for radioshack and got an interview but never a call back!!!!!
gqstatus0685 said:
Any chance that I can slide some money under the table and pick up my Evo earlier? How much earlier do you guys get the pre-orders? Will it be a week before launch?
Maybe I'll come with a Box O Joe and some donuts on me..
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I wish. We probably wont get them till the day before though. And will be unable to ring them out until the 4th anyway.
nuformzdesign said:
yes, there is no limit to how many phones you can turn in. We also take mp3 players, gps units, and other small electronics.
CLARIFICATION: you can not preorder the EVO at RS without being qualified with Sprint. This means you must either be eligible for an upgrade, or be eligible for a new line of service. As far as I am aware, you do not actually have to activate the phone in order to purchase it. For example:
Say you do not have or want sprint service, or you are up for an upgrade but do not wish to renew your contract. RS associates will run your credit for a new line of service, or check upgrade eligibility. We do a preorder, you pay the $50 down for a gift card. When the phone comes in on the 4th, you can choose to just buy it outright, the price is $499, and you can use that $50 gift card towards the price of it.
Hope that helps.
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You can pre-order one without being qualified IF you're buying it for full retail price.
I went to Radio Shack yesterday and surprise I was the very first one to pre-order phone at this particular radio shack.
The OP specifications were exactly correct. They gave me a $50.00 gift card. They ran a credit for me, I was eligible for five lines. I am a new Sprint customer.
Heck, I could've taken a phone for free, test it, and when the EVO arrives in two weeks, exchange it (of course buying EVO) since Sprint offers 30 day guarantee to test it.
VGPOP said:
I went to Radio Shack yesterday and surprise I was the very first one to pre-order phone at this particular radio shack.
The OP specifications were exactly correct. They gave me a $50.00 gift card. They ran a credit for me, I was eligible for five lines. I am a new Sprint customer.
Heck, I could've taken a phone for free, test it, and when the EVO arrives in two weeks, exchange it (of course buying EVO) since Sprint offers 30 day guarantee to test it.
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I've seen the "loan phone" option reported in several Radio Shack posts now.
I just went to RS and I too paid $50 for pre order and got $50 giftcard but that RS employee did not run the credit check at all!
I am coming from ATT/iPhone. Not sure what's going on! Anyway, he asked me when I can come to pick it up and I said on 4th!
May be he will run the credit check on 4th?! But what if I am not eligible for any line with Sprint!?
v2tech said:
I just went to RS and I too paid $50 for pre order and got $50 giftcard but that RS employee did not run the credit check at all!
I am coming from ATT/iPhone. Not sure what's going on! Anyway, he asked me when I can come to pick it up and I said on 4th!
May be he will run the credit check on 4th?! But what if I am not eligible for any line with Sprint!?
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I would go back in and have them do the credit check before the 4th so you know exactly what you need.
So, I read on another forum that Best Buy is giving out free bluetooth headsets with each EVO purchse (pre-order). Any plans by Radio Shack to up the ante?
doubt it!!
chazglenn3 said:
So, I read on another forum that Best Buy is giving out free bluetooth headsets with each EVO purchse (pre-order). Any plans by Radio Shack to up the ante?
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However, what kind of bluetooth are they giving is the question??
Hello everyone,
I have one hell of a story to tell about one boy, two phones (the htc hd2 and the samsung vibrant), and one freakin' committed customer service team (T-Mobile's). OK, so I'll begin my story of how I ended up with a brand-new Vibrant for essentially 350 bucks. Bear with me here, it's a bit long. So, I originally purchased an htc hd2 way back in mid-June for 300 bucks on Craigslist. The phone ended up being defective because of a hardware issue, and because it happened to be under the "buyer's remorse" period, at least the way T-Mobile saw it, I was able to return it by mail for a brand new one for free. I was surprised when I called to learn that T-Mobile didn't require a single piece of information to verify that I was the original owner of the phone, all they saw was that an htc hd2 had magically been activated on such and such a date. So, I returned that hd2 and recieved a new one in a couple of days, which ended up being just as buggy as the last one, so I decided to abandon the hd2 altogether in exchange for the Samsung Vibrant. I called T-Mobile customer service today to setup the exchange for the vibrant, which would cost me 50 bucks since the hd2 cost 450 and the vibrant costs 500, and I was FINALLY told that they had no record of me ever buying an hd2 (I wonder why, lol). I then explained to them that I wasn't the original owner of the phone and that I had bought it from the original owner, but that the phone had been purchased only a few days before they sold it to me. They told me at first that I would have contact the original owner and get the 450 bucks credited back to there account. The only problem was that I had no way of contacting the original owner, and that they had switched carriers almost immediately after purchasing the hd2. After about four hours, and many many phone calls later, I called t-mobile one last time to explain my situation, keep in mind that I was totally honest the entire time, I reached a very nice customer service rep, and after explaining what had happened to me, and after speaking to her supervisor for over ten minutes, she told me that even though they almost never do this, that they would "take my word for it" and send the vibrant, no questions asked, for basically 50 bucks. I was over the moon considering that less than 5 minutes ago I had thought that I had thrown away 300 dollars. I would like to give some major props to T-Mobile's customer support, never in a million years would I have expected a customer service team work so hard to keep a a customer happy. Talk about going the distance. Well, that's my story. Tell me what you think, and what your experiences with them have been like.
Peace, bobofosho12
I got mine for $164 and i wasnt even due for a full upgrade. Got my phone around august. Even my sister which is due for a full upgrade has to pay more. So i think im super lucky except for the tax and all that
Alex530 said:
I got mine for $164 and i wasnt even due for a full upgrade. Got my phone around august. Even my sister which is due for a full upgrade has to pay more. So i think im super lucky except for the tax and all that
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Yeah, its an online Special. However i Would Suggest your sister to call T-mobile and ask to be transfered to the Loyalty Department to get hers. because she will get a good deal as her contract is up...... They will give it to her at full Discount and provide her with a data plan of $24.99 a month. instead of $30.00 like you got... and she wont have to pay no upgrade fee's whatsoever.
Alex530 said:
I got mine for $164 and i wasnt even due for a full upgrade. Got my phone around august. Even my sister which is due for a full upgrade has to pay more. So i think im super lucky except for the tax and all that
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Same here. I renewed my contract last year, so did my GF. We both are eligible for full discount so I jump on it right away.
I hate buying ANYTHING with a contract, I know that even though I might pay through the nose up front, i'm saving tons more than I would if I had a contract for two years. I just generally buy an "almost" brand new phone on someplace like Craigslist and then I return it to T-mobile and get a brand new one for free, hence what I did with the hd2. Just my strategy though.
minogue said:
Yeah, its an online Special. However i Would Suggest your sister to call T-mobile and ask to be transfered to the Loyalty Department to get hers. because she will get a good deal as her contract is up...... They will give it to her at full Discount and provide her with a data plan of $24.99 a month. instead of $30.00 like you got... and she wont have to pay no upgrade fee's whatsoever.
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I have the 24.99 data plan and i will thanks for the info
my story on getting the vibrant new WITHOUT a contract for $133. Please note, this cannot be duplicated anymore as the "loop hole" has been caught and closed. I noticed this post on slickdeals.net the 2nd day it had been posted:
http://slickdeals.net/forums/showthread.php?t=2132124
So basically costco has the cell phone kiosk's which sell tmobile and a few other carriers. as we know, T-mobile offers and "even more plus" program with is NO contract. also as we know that if we went to tmobile and got a vibrant with this even more plus program is $500.
BUT for the first 3 or 4 days that costco sold the vibrant they were selling it for $250 with the "even more plus" plan or $99 with contract. EDIT( this $250 price was a wholesale price they were offering)
so went there and bought 2 samsung vibrants for 250$ each plus tax. ended up being about $540 by opening 2 new lines on the "even more plus" plan. note that this is different then the "even more" plan which is a contract. Even though "even more plus" is not a contract, costco would not sell the phone without an actual plan but thats ok because this "even more plus plan is no contract because normally you pay full price for the phone.
so then because the "even more plus" plan is not a contract, I called t mobile and told them that I want to cancel the even more plus plan and that I paid full price for the phone. (which i did pay costco's full price). they canceled the plans over the phone on the first try without any hassel (some people had a little trouble canceling)
So then i sold 1 on ebay for $485 including shipping and kept one for myself. After paying shipping, ebay listing fees, selling fees, and paypal fees. I came out basically paying the difference which is only about $130 for my new, NON contract vibrant
keep in mind I already have a tmobile contract from my mytouch, so i just put the sim card in the new vibrant and was good to go.
Costco and Tmobile both caught on to this within days, and now it went from 250 to 479 the day after i got mine.
so i basically ended up paying $130 for a New Vibrant, not subsidized, and non contract even less then if I had signed a new 2 year contract.
If so many people had not ONLY gotten this deal just to sell all the phones on ebay and craigslist, the deal probably would have lasted a little longer. (i just sold 1 to offset the cost of buying one for myself)
so keep in mind, this deal is now dead, and no one has had success trying to replicate it since the price change because costco and tmobile had caught on quickly.
Im still under contract with tmobile for another year because i bought mytouch last year. Wife's phone is still eligible for an upgrade I can use later this year
I got mine for $100 after $50 mail in rebate. I bought mine at Costco warehouse . It included the car charger, a carrying case and a Bluetooth headset.
still cant beleive you guys didnt just spam these forums spreading the good news on the price. so sad.
well thankfully, i got mine on bing cashback and so the phone might end up being $350 for me.
oh what i could have done with $100 extra, sigh
by the way did you need to be a costco member to get that price or could anyone get it?
I actually got mine for free, but in an extremely roundabout and lucky sort of way.
Got a Samsung Behold II with a new contract at the beginning of June for free from Letstalk.com. I won't rehash all the ridiculous problems I had with the phone, as it's fairly legendary at this point.
Had even more problems after the now infamous 1.6 OTA update, took my problems to T-Mobile corporate, and after 2 weeks worth of emails and phonecalls with their director of customer relations they basically convinced Samsung to toss me a Vibrant to make me happy enough to go away and leave them alone.
I sort of rode out the "perfect storm" here and was just in the right place at the right time. Still, this is the best free phone I've ever had!
Got mine for the same price as Alex.
i got mine for $534 after tax!
T-Mobile has a coupon on their Facebook page for 50% off any accessories in the store http://www.facebook.com/tmobile I think I may buy the 1650 mah battery for $25.00 with the coupon. Thanks me!
Coupon
Aren't they out of the 1650mah batteries right now? Couldn't find them on the website. Also, is it confirmed that the 1650mah fits perfectly into the Vibrant? Skip that. I can probably find an answer with a search
Why can i never find anything good when there is a sale on...
The 1650 does fit just fine into the Vibrant. I'm using one now
I love how t-mo sells car chargers for $30+ and cases for 20+ when on amazon you can get them for a dollar... *not to say I would trust these at $1 but still.
Thanks for the coupon I will check it out.
too bad they don't consider phones an accessory like I do.
jdm4u said:
too bad they don't consider phones an accessory like I do.
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Lol
Sent from my SGH-T959 using XDA App
nice, didnt know this was still going on. i got a $25 gift card from them randomly for no reason the other day.. looks like i'll be getting something for free.
That's awesome. I need to head down there - that July 4th coupon runs out at the end of the month I think.
turbosix said:
nice, didnt know this was still going on. i got a $25 gift card from them randomly for no reason the other day.. looks like i'll be getting something for free.
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Serious? I have been with them since day one (my old local provider was bought up by them) and they don't do squat for me. I found out last year that I had not used an upgrade credit in 131 months and I can't even get them to waive the $200 fee for taking my wife's bastard nephew off of my family plan...
heysoos said:
Serious? I have been with them since day one (my old local provider was bought up by them) and they don't do squat for me. I found out last year that I had not used an upgrade credit in 131 months and I can't even get them to waive the $200 fee for taking my wife's bastard nephew off of my family plan...
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they usually wont help me out. i was looking for a powerskin case (i dont keep my phone in my pocket, like... ever.. so the issues people complain about shouldnt be a problem for me) and asked one of the local store reps why they are dickheads now about upgrades on family plans... and he hooked it up with a workaround.
scenario: my grandma is my second line. she has a dumbphone and doesnt text/data. i want to use her line to get whatever SGS2 variant comes out in august, but if i do that, i have to add data on her line, even though she wont be using the phone.
i asked the guy wtf is up with that, how it's not fair because i'm still paying the data on my line and they're getting a 2 year agreement on that line.
the loophole:
i upgrade her line to get the phone, add the data plan.
i then buy a dumbphone at full price (one of those refurbished POS phones for <$40 on her line and remove the data plan.
i bought the mhl cable with the coupon for 10.81 and tried it with my evo 3d and it did not work. Is there something i need to turn on in settings on my htc evo 3d?
my TV wasnt finding a signal in the hdmi 3 port that my phone was plugged into
I ordered "Samsung" branded items from Amazon, the low end bluetooth earbud is attrocious. The wallwart with data cable would not charge the phone. The car charger worked fine. The earbud and wallwart/cable look to have been sold a few times previously. For the hassle I'm out the shipping and could only get a refund on one of them. I've now been waiting a week on replacements. I would not pay t-mobiles prices but I will shop local for any other accessories.
First of all I don't want people flaming me or trolling I had a s4 just had lots lots of issues with it so I sold it got my self a iphone 5s really like the phone works nice and smooth but I guess I need a bigger screen after all. I had a note 2 loved that phone just loved it , so I want to know how can I get rid of that damn 50$ restocking fee what can I say so my 5s is messed up that they won't charge me the damn 50$ restocking fee so I can get the beast note 3 thanks guys !
xxjrsmith3xx said:
First of all I don't want people flaming me or trolling I had a s4 just had lots lots of issues with it so I sold it got my self a iphone 5s really like the phone works nice and smooth but I guess I need a bigger screen after all. I had a note 2 loved that phone just loved it , so I want to know how can I get rid of that damn 50$ restocking fee what can I say so my 5s is messed up that they won't charge me the damn 50$ restocking fee so I can get the beast note 3 thanks guys !
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The best you can do is call telesales and ask for a credit to offset the fee, depending on who you get and how much you cry about the cost of living lol. I returned three phones in the last 5 weeks to get to the Note 3 and twice telesales gave me a credit on my bill but I did eat the rebox fee for real when I brought the G2 back for this.
The first one I actually had an experience with a rude salesman when I signed up and they credited me the fee when I turned in the S4 for the Htc One. Second time they credited me the 50 dollars when the store wouldn't honor the online promotion for a free case with the G2 so that paid my rebox fee and then I didn't even put up a fight when I brought back the 3rd time, was so happy to get the Note 3.
Highly unlikely you will get a store to do it. Regardless of what you say is wrong with the 5s, the only way the fee would get waived is by switching the "defective" 5s for another 5s. Tmobile has come down on their stores recently for waiving restocking fees and gotten much more strict about it.
Are you within the 14 day window to exchange it? ( 20 if you ordered it via phone or web but phone or web can't be exchanged in store within the 20 days has to be done via phone )
Bottom line though.. Take responsibility for your actions.... The company didn't mess up, you did. Pay the restocking fee and move on.
restocking fees are a joke though. Pretty much paying them to put it back on the shelf
surely they have to refurbish it which they lose money on which really makes it reasonable. For phones I can agree with because people cannot make up their minds
It is for other things that go back on the shelf that I do not agree with...enough of this rant though...you can try your best to get them to waive it, but like the guy above me said...they probably will not waive it unless you get the same phone
The reason T-Mobile does the fee is because people will just buy a phone for a week and return it. You also have people that jsut walk in the store and buy a phone without looking at it and try and return it in a few days because they don't like it. You can go into a store and play with the phone as much as you want before you buy. OP it is going to be very hard for you to get the $50 fee removed. The system auto adds it when you do a return. The rep has to remove it which most of the time requires a manger override. I have worked in a T-Mo Corp Store for a little over 3 years now. There are ways around it yes but you have to note on the paper work why you removed it. Your best bet like someone else said is to call Care and ask them to do it for you.
clninja said:
Highly unlikely you will get a store to do it. Regardless of what you say is wrong with the 5s, the only way the fee would get waived is by switching the "defective" 5s for another 5s. Tmobile has come down on their stores recently for waiving restocking fees and gotten much more strict about it.
Are you within the 14 day window to exchange it? ( 20 if you ordered it via phone or web but phone or web can't be exchanged in store within the 20 days has to be done via phone )
Bottom line though.. Take responsibility for your actions.... The company didn't mess up, you did. Pay the restocking fee and move on.
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THIS WORKS!
When I bought my Galaxy S3 last year, tried to root it, and hard bricked it, I took it back to the store and told them I couldn't get it to turn on. They tried a new battery but it didn't work (for obvious reasons). The manager there just went in the back and got me a new one.
AGx-07_162 said:
THIS WORKS!
When I bought my Galaxy S3 last year, tried to root it, and hard bricked it, I took it back to the store and told them I couldn't get it to turn on. They tried a new battery but it didn't work (for obvious reasons). The manager there just went in the back and got me a new one.
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lame.
waive mine?
Here is my situation...I have 5 lines, been a customer for 8+ years and yesterday I went to store and purchased a Moto z2 force. I got home and after a few video reviews changed my mind and want to get the Galaxy S8 which is more expensive. I have not opened any of the packaging or used the phone or accessories. I just want to return it and get the S8. Always been a Samsung fan but not sure why i went for the Motorola..lol Will I have a big issue getting the restocking fee waived? $20-25 ok, $50, nope.
I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?
Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
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I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...
i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.
I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.
I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.
I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.
Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!
Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.
See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?
wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Samsung promotion had nothing to do with Bestbuy preorder.
Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED
A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
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Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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That's my thought. That's why I picked it up at the sprint store.
urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.