[HELP] LTE Connectivity Problem - Nexus 5X Q&A, Help & Troubleshooting

My Nexus 5x doesn't connect to LTE at all in Airtel (India). At best it connects to HSPA connection only.
My dad's Moto X does connect to Airtel 4G with amazing speeds. I have tried using *#*#4636#*#* and selecting LTE only but then it shows no service available. Anyone with same problem?
Any Solutions?

same issue for me, on sprint in USA
It was previously active on FI and pretty sure it connected to LTE

nrgmalik said:
My Nexus 5x doesn't connect to LTE at all in Airtel (India). At best it connects to HSPA connection only.
My dad's Moto X does connect to Airtel 4G with amazing speeds. I have tried using *#*#4636#*#* and selecting LTE only but then it shows no service available. Anyone with same problem?
Any Solutions?
Click to expand...
Click to collapse
Call your operator and tell them to activate the 4g service on your phone. You might have to pay extra on your internet plan though.

Related

[Q] HTC Inspire not able to surf the web in China

hello, i have an unlock htc isnpire from AT&T that is not allowing me to surf the web while in China. I can make calls, text but not able to surf the web when not on wifi.
What are you using china unicom or china mobile? You need to get the APN address right.
Connecting to 3g Network with China Unicom
I'm using China Unicom on their "3g network ONLY" card. The representative at China Unicom Corporate office gave me the APN: 3gnet which i set and saved. The phone searches and find both "China Unicom" & "China Mobile" but will not connect to China Unicom. I tried a China mobile card and it connect through EDGE network and call. For Unicome it only connect to EDGE if i use a dual EDGE and 3g CApable card but not the 3g network.
andyh916 said:
I'm using China Unicom on their "3g network ONLY" card. The representative at China Unicom Corporate office gave me the APN: 3gnet which i set and saved. The phone searches and find both "China Unicom" & "China Mobile" but will not connect to China Unicom. I tried a China mobile card and it connect through EDGE network and call. For Unicome it only connect to EDGE if i use a dual EDGE and 3g CApable card but not the 3g network.
Click to expand...
Click to collapse
Im thinking you have a compatibility issue there the inspire is made for us networks it lacks the 2100 hspa band.
The inspire has 850 and 1900 and is a hardware limited. I had 3g when I used the nexus one last year with no issues.
Sent from my MB860 using Tapatalk
so does this mean my phone will not work for 3g network or is there a way i can make it work? Thanks
andyh916 said:
so does this mean my phone will not work for 3g network or is there a way i can make it work? Thanks
Click to expand...
Click to collapse
You don't have the 2.1k radio so no saw like att phones don't have Tmobile 3g
Sent from my MB860 using Tapatalk

Just HSDPA, Won't Show 4G

It won't show 4G just HSDPA at maximum.
I have this problem for my sister's LG Optimus G E975. Not rooted. I've checked that the network (Smart Philippines) supports this phone with LTE with bands 1, 3 & 5. But all we get is HSDPA. I've tried *#*#4636*#*# to manually select LTE only then network unavailable. I don't know how to fix this. Well clearly Im really new here so I hope someone helps. Thanks.
I know in that specific area where my sister tries to detect 4G, there's 4G because I have my Nexus 7 LTE, same network. I do detect 4G connection.
I believe special sim card is needed, which supports LTE. I have one old sim about 4 years old, it does not show 4g networks, if i switch sim, which was sold as 4g card, it shows LTE networks on the same phone.
Maybe you should contact your service provider about that.It is also possible where ever you are,there is no 4G coverage.

Using Motorola XT 926 Verizon on LTE 4G network

Hello i have a Motorla Razr XT926 Verizon ( this was designed to also be used on the LTE network 4G on Verizon
Im in the Uk and have a 4G LTE simcard the network is EE Orange and T-Mobile
It automatically goes on 2g & 3G H+
however does not allow the 4G gsm simcard to provide a the 4G network. I want to confirm that its not my provider as If I put this in another 4G handset the LTE nework is 4 to 5 bar signal strength
I have been in network work settings selected global & also GSM/UMTS and done a manual network search no 4G is to be found
I have contacted Motorola who advise that possibly it does not work on GSM simcards only on CDMS
Is there anyway of providing a solution to allow the LTE 4G to be used I presume something to do with the hardware ?
Please expalin in simple form
Many thanks
Neil

Why no LTE on ATT?

Just got the z1 compact d5503. I activated a Lumia 635 go phone the other day that indicated it was on LTE. However, when I take the sim card out of the lumia and put it into the d5503, I only get H and H+. Why is that?
Did you set network mode to LTE preferred ?
Settings -> More -> Mobile Networks -> Network Mode
New Folder said:
Did you set network mode to LTE preferred ?
Settings -> More -> Mobile Networks -> Network Mode
Click to expand...
Click to collapse
When I gave ATT the IMEI number they said it is showing up as a 3G phone...Anyone getting LTE?
If att uses 700mhz LTE in your area then you will not get LTE since this phone does not work on that frequency
i recently purchased the Z1 compact and i have to say the LTE for it is spotty depending on where i am. Also, I'ved noticed that the phone shuts down data when connected to my wifi at home.
I am using StraightTalk (ATT service) and get LTE in places. Someone said ATT uses two bands and only one is compatible. Yes the data turns off when on wifi.. I think.
Anyone know if this phone can be used on Cricket Wireless GSM?
halothirteen said:
Anyone know if this phone can be used on Cricket Wireless GSM?
Click to expand...
Click to collapse
Yup. It sure can - I know since I'm using it on Cricket as we speak.
Also using it on cricket with no issues (other than no LTE)
Sent from my D5503 using Tapatalk
Decided to get this phone knowing that LTE will be hit and miss with no band 17. Does anyone know if there is a way to find out what LTE bands AT&T uses in the city you live in?

Issue connecting to 4G

So a mate has a P2 and can't seem to get it to connect to 4G. The SIM card and network is Vodafone UK.
What I know/have tried:
- SIM in both sim slots will connect to 3.5G (HSDPA) on Vodafone network
- A different SIM (Three UK) did connect to 4G in the SIM slot 1 (did not try SIM slot 2)
- Settings says 4G preferred network is selected
- By typing *#*#4636#*#* into dialer and going to phone info displays LTE is selected as one of the preferred networks
- The same SIM (Vodafone UK one) connects to 4G in his old phone and has done in all his old phones
- APN settings are correct, verified by Vodafone support plus myself looking online
So he talked to Vodafone support again today who said try speed tests in 3 different locations and report back. He has done 1 which is 14mbps down and 3mbps up which is slow for 4G (I get 64mbps down and 24mbps up, different network but shows his is slow and likely not 4G). Similarly we we know the device can connect to 4G from using the Three UK SIM.
My gut instinct is it's a network issue, all device settings seem okay, nothing is screaming out of place. The issue though is that the SIM has connected to 4G in his other devices so confuses me.
So, I'd love your thoughts and inputs on this. Any suggestions welcome that may help! Thanks!
matt4321 said:
So a mate has a P2 and can't seem to get it to connect to 4G. The SIM card and network is Vodafone UK.
What I know/have tried:
- SIM in both sim slots will connect to 3.5G (HSDPA) on Vodafone network
- A different SIM (Three UK) did connect to 4G in the SIM slot 1 (did not try SIM slot 2)
- Settings says 4G preferred network is selected
- By typing *#*#4636#*#* into dialer and going to phone info displays LTE is selected as one of the preferred networks
- The same SIM (Vodafone UK one) connects to 4G in his old phone and has done in all his old phones
- APN settings are correct, verified by Vodafone support plus myself looking online
So he talked to Vodafone support again today who said try speed tests in 3 different locations and report back. He has done 1 which is 14mbps down and 3mbps up which is slow for 4G (I get 64mbps down and 24mbps up, different network but shows his is slow and likely not 4G). Similarly we we know the device can connect to 4G from using the Three UK SIM.
My gut instinct is it's a network issue, all device settings seem okay, nothing is screaming out of place. The issue though is that the SIM has connected to 4G in his other devices so confuses me.
So, I'd love your thoughts and inputs on this. Any suggestions welcome that may help! Thanks!
Click to expand...
Click to collapse
I dont know the device or network specifically But I know that the device has to support the same lte bands that the carrier broadcasts in LTE in that area Just because the carrier broadcasts say 900mhtz in LTE, if the device dont support 900 in lte then it wont get it. I have had cases wher 3g is the same freq as 4g it still wont pick it up If you get what I am saying. May be a issue or not.
to further add he might take one of the old devices and use a signal catching app to see what lte bands are broadcasted in his area then compare to device
Thanks @TheMadScientist, all suggestions welcome still. I'm gunna continue to keep an eye on this, research answers and send him a link to this so he can test anything on the device.
matt4321 said:
Thanks @TheMadScientist, all suggestions welcome still. I'm gunna continue to keep an eye on this, research answers and send him a link to this so he can test anything on the device.
Click to expand...
Click to collapse
We get this issue a lot using sprint phones unlocked international gsm. A lot of carriers seem to not use the same lte bands.
Then naturly verizon devices come gsm unlocked but verizons radios are crap and do not pick anything up half the time. My veriz g5 can get lte next town over cause they use a supported band and no towers near me use it. So i get 3g. And a lot of h h+ i ise lte discovery as the app on mine.
Just hope this isnt his issue as its a harware compatibility .
TheMadScientist said:
We get this issue a lot using sprint phones unlocked international gsm. A lot of carriers seem to not use the same lte bands.
Then naturly verizon devices come gsm unlocked but verizons radios are crap and do not pick anything up half the time. My veriz g5 can get lte next town over cause they use a supported band and no towers near me use it. So i get 3g. And a lot of h h+ i ise lte discovery as the app on mine.
Just hope this isnt his issue as its a harware compatibility .
Click to expand...
Click to collapse
So I checked the network and the device (on GSM arena) and it seems 4G bands are supported. But I'll try that lte discovery app with him soon you mentioned and see what results that yields
@matt4321
http://www.techadvisor.co.uk/how-to...r-phone-is-supported-by-your-network-3597426/
You should check the manuals if there is support for 2600 frequency on phone.
Maybe the phone supports 800/1800(cos 3 is on 1800) and you don't have 800 band in area.
You will have to contact Lenovo and ask them to change baseband or whatever...
or Perhaps get a new phone with support for 2600
Had the same problem using a LG G3. I tried this App to trigger LTE only. Then the Phone connect to the LTE network.
https://play.google.com/store/apps/details?id=com.tapbase.LTEswitcher&hl=de

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