Verizon Pixel - Who services warranty? - Google Pixel XL Questions & Answers

Who services warranty claims if the phone is bought from Verizon? If the bootloader of the Verizon Pixel is unlocked, does that void the warranty? Not that it would matter too much, but would be nice to know.

Verizon. I'm Guessing the same as the iPhone, although iPhone you can also go to an Apple store.
Sent from my SM-N930V using Tapatalk

We all know the Pixel's bootloader on Verizon is going to be locked lol

Related

Pixel XL from Google Store, Verizon Insurance?

I have Total Equipment coverage on my Verizon plan right now. If I was to purchase the Pixel XL straight from Google (so it's fully unlocked), the insurance would still remain on the line. I'm just curious, would I still be covered through Asurion if the phone was lost or stolen? Or am I really just wasting money by having it on there.
I know Verizon's version of the Pixel would be considered a different phone, I was just curious if paying a deductible if I have to make a claim would cover me at all.
I actually have the Nexus 6P right now, so I'm really in the same boat. Am I just throwing money away every month lol?
Thanks,
-J
Sent from my Nexus 6P using Tapatalk
nbaj2k said:
I have Total Equipment coverage on my Verizon plan right now. If I was to purchase the Pixel XL straight from Google (so it's fully unlocked), the insurance would still remain on the line. I'm just curious, would I still be covered through Asurion if the phone was lost or stolen? Or am I really just wasting money by having it on there.
I know Verizon's version of the Pixel would be considered a different phone, I was just curious if paying a deductible if I have to make a claim would cover me at all.
I actually have the Nexus 6P right now, so I'm really in the same boat. Am I just throwing money away every month lol?
Thanks,
-J
Sent from my Nexus 6P using Tapatalk
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I do not believe it will be covered. Since it is not a Verizon branded phone.
Sent from my XT1650 using Tapatalk
You'd be wasting money. Asurion looks for a purchase/activation date and since you didn't buy it from Verizon they won't do a thing for you.
Source: i work at vzw

honest opinion please.

I am on the verge of purchasing this phone from Verizon but I am just wondering do you guys think that the devs will be able to unlock the boot loader?. Or is it highly unlikely?
You should buy it from Google Store, that's an honest opinion.
egren58 said:
I am on the verge of purchasing this phone from Verizon but I am just wondering do you guys think that the devs will be able to unlock the boot loader?. Or is it highly unlikely?
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I would say no but maybe one day
egren58 said:
I am on the verge of purchasing this phone from Verizon but I am just wondering do you guys think that the devs will be able to unlock the boot loader?. Or is it highly unlikely?
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Click to collapse
Highly unlikely I would guess. I think you can get it from the google store tho and have it activated on verizon network still, from what I have read. That version would come ready to be unlocked.
frch0603 said:
Highly unlikely I would guess. I think you can get it from the google store tho and have it activated on verizon network still, from what I have read. That version would come ready to be unlocked.
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I am not even on Verizon . lol I'm on tmbile but Google rep said about a month until they go back up for sale. There is one on craiglist for 1,000$ for 32 GB idk if I should make the move or not.
egren58 said:
I am not even on Verizon . lol I'm on tmbile but Google rep said about a month until they go back up for sale. There is one on craiglist for 1,000$ for 32 GB idk if I should make the move or not.
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I definitely would not buy the Verizon one with the expectation of using it on any carrier besides verizon.
frch0603 said:
I definitely would not buy the Verizon one with the expectation of using it on any carrier besides verizon.
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Is factory unlocked from my end
Negotiating a 32gb google edition..
frch0603 said:
I definitely would not buy the Verizon one with the expectation of using it on any carrier besides verizon.
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Click to collapse
Why wouldn't you buy a "Verizon version with expectation of using it on another carrier"?
I bought a Verizon version last night from Best Buy (im not really worried about unlocking the bootloader at this point. Been doing it for years lol ) and put my T-Mobile sim card in and it worked immediately.
All these Google Pixel phones are carrier unlocked. Every single one. The only difference is that the Verizon version currently cannot be Bootloader unlocked, but I'm sure it will someday.
I would say buy from google if you really want to have an unlocked bootloader. I wont say it will never be unlocked but i think there will be very few working on it for the simple fact that you can buy an unlocked version. I would have bought it from google but it was more cost effective for me to buy it from Verizon.
Honest opinion = It is highly unlikely!
Most likely not since there is an google verison that comes with an unlocked bootloader for the same price.
I'm with verizon but bought it from the Google store. I am thinking about switching carriers sometime soon so I don't want to be stuck with monthly payments from Verizon on a device that won't be used on their carrier. That's why I did Google finance. Plus I already give too much money to Verizon each month. Bootloader being unlocked or not doesn't bother me but some people will want root and one day I may root and I want that option.
Yeahci will just wait till its available again. I'm on tmobile and I will never leave. Lol I only pay 50$ for unlimited everything
egren58 said:
Yeahci will just wait till its available again. I'm on tmobile and I will never leave. Lol I only pay 50$ for unlimited everything
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Same here. My wife is on Verizon and I looked at adding a line. If I buy it outright (pixel xl) I don't get the big credit for my V10, only fair market value and I don't get the free data bump either. At the end of the day, staying with T-Mobile with unlimited data just makes sense
TheFuzz said:
Same here. My wife is on Verizon and I looked at adding a line. If I buy it outright (pixel xl) I don't get the big credit for my V10, only fair market value and I don't get the free data bump either. At the end of the day, staying with T-Mobile with unlimited data just makes sense
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Yeah man ilove being grandfather in. I scanned a copy of my original contract, and a few times they tried to switch my plans to the new jump and I was like nope I have a SIGNED contract. Lol LOVE IT!! also I can't get throttle after using 20+ gigs of data.
Never buy a phone for what it MIGHT do in the future.
If you need root/unlocked bootloader buy a phone that already has that.
Sent from my Pixel XL using Tapatalk
So I will let the hypedye down now I'll just stick to 7.1.1 on the 6p. And than I'll sell my 6p and op3 to buy the xl in the coming months.
It seems there are too many Verizon models running around now that somehow came with an unlockable bootloader.... makes me think there is a better chance at the devs finding a way. Mostly just a hunch but....
Sent from my Pixel XL using Tapatalk
Will an at&t sim in verizon model prevent software updates?

Verizon Insurance (Asurion) if Purchased from Google Store?

I purchased my Pixel 2 XL from the Google Store (picked the 'Unlocked' option).
I'm currently on a Verizon family plan that already has the Total Equipment protection insurance for all lines. I was just curious, does anyone know if I'd be eligible for the insurance from Verizon (since I wouldn't have to pay anymore)?
I bought the phone from the Google Store since it should have an unlocked bootloader, and I'm guessing any replacement through Asurion would probably be the Verizon variant that has the locked bootloader, I was just curious.
I believe I saw in the past with the Pixel XL that the phone might come up as a 'Non Verizon Device'. That's what happens right now with my Nexus 6P, but I didn't know if the Pixel 2 XL would be different since Verizon is actually selling the phone too.
Thanks!
-J
Sent from my Nexus 6P using Tapatalk
I'd call Asurion to be certain. I don't think they will actually honor a replacement for customer provided phones.
Sent from my Pixel XL using Tapatalk
I chatted with a Verizon rep, and she said yes, it will be covered. I clicked through my phone purchase so fast (like an idiot) that I missed the insurance... Now, Verizon reps do NOT always have the correct answer though. But, when I had Sprint, I got an unlocked Nexus S, and my insurance (asurion still) covered it. The insurance through Google is a lot less expensive though. I really wish I would have added that...
I bought a phone off of Craigslist and they did return and sent me a refurbished one after I got it the wifi kept disconnecting so I would assume kinda the same thing. At least you are the first one to purchase the device unlike me
AT&T uses asurion too and I only buy unlocked phones from either swappa or the manufacturer; asurion has always covered the phone that was active on my specific line of service, regardless of where it was purchased.
I've been with Verizon and had insurance since old blackberry days. I purchased an unlocked S8+ from Bestbuy and Verizon told me that if I had a claim it wouldn't be honored, so I cancelled the insurance. If you purchased the phone from Google I would just buy their insurance.
When I bought my 6P through Google, Verizon did not carry that device and Asurion would NOT cover it or even offer insurance for it. I also lost access to the 25gb Verizon cloud, and a lot of tech support.
Since VZW does offer the 2 XL, albeit locked, I would tend to think you'll have access to all the extra stuff, and that Asurion would cover the device (maybe not root related damage) for all other normal damages.
VZW's explanation on why Asurion wouldn't cover my 6P was because they wouldn't have that phone to replace my damaged one with. Not sure how much water that holds, but it's what I was told.
Since VZW offers the 2 XL, you'd get a replacement but it would likely be a locked one...
Rather than take any chances, I just purchased the $129 Google all inclusive insurance with my 2 XL. VZW can keep their tight little sphincterized policies to themselves!
Hope this helps...

Verizon Support - No Pixel 2XL For Warranty Replacment

I just got off of the phone with Verizon Support after the proximity sensor on my Pixel 2XL started acting up. They told me that it is under warranty, but that they have no Pixel 2XLs to issue for warranty replacement. She offered a Samsung Galaxy S8+, which I quickly declined. She then said that they would have to issue a Pixel as a no-cost upgrade in order to get me a replacement. Has anyone else run into anything like this? I'm also wondering if the replacement Pixel will be locked to Verizon, or if I would be able to unlock the BL. Waiting on my corporate office to call Verizon and approve the replacement now...
Sounds like a load of BS to me. I've NEVER had a carrier tell me that they don't have any warranty replacement devices. I've heard of it happening and upgrading to the newer version of whatever phone though. Anyway, you should definitely call and speak to someone different, maybe even escalate it. Also, besides that it's BS they are trying to use an upgrade, your new phone upgrade will likely start over as well.
I just got my Verizon pixel 2xl warranty replaced 1 week ago to the day. I told them my phone would lag and freeze and I would have to restart it Everytime I wanted to listen to Spotify and get navigation direction is Google maps.
I wonder if they have a different inventory for corporate or if it is just a load of BS? Either way, waiting for my replacement to arrive. Maybe I'll get lucky and be able to unlock the BL.
I didn't even go through Verizon for a replacement, I called google up and got a google pixel 2 xl
CivilE said:
I just got off of the phone with Verizon Support after the proximity sensor on my Pixel 2XL started acting up. They told me that it is under warranty, but that they have no Pixel 2XLs to issue for warranty replacement. She offered a Samsung Galaxy S8+, which I quickly declined. She then said that they would have to issue a Pixel as a no-cost upgrade in order to get me a replacement. Has anyone else run into anything like this? I'm also wondering if the replacement Pixel will be locked to Verizon, or if I would be able to unlock the BL. Waiting on my corporate office to call Verizon and approve the replacement now...
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Once Verizon stops selling a device. This is the correct policy. You should get a pixl 3 if they stop pixel 2xl. Provided you insist pixel product as you have. Bootloader however will be subject to Verizon terms and conditions. So expect it to be locked. If it's locked and your old device was factory unlocked-original device is paid off and they do not work with you. You can always contact Google and try to see if support will help. Sadly if you accept a device from Verizon. Expect bootloader to be locked. No one will really know until you have the device. If you opt you don't like it. 14 day policy I believe at Verizon. ----fyi replacement doesn't wipe balance owed on prior esn. Terms still need to be met for financial obligations on prior devices linked to the agreement on the defective device before they will unlock.
As in. Buy on 01/1/2021 pixl 2. Warranty replacement 02/1/2021 out of stock replacement/$0.00 upgrade you then early upgrade pixel 3a. You then pay full retail to unlock 3a but you traded 02/01/21 device and it had $0.00 but 2xl had 24 months @ $20.00 you have to lay any balance on 2xl then pay off 3a
They tend the roll over extra weeks into new agreements on upgrades. Watch your bill.
Also good to Note. Verizon payoff policy. You must have any vzw device bought on post pay plans on the plan for 90 days before they will unlock Sim-bootloader anything- defined in terms at sale under fraud prevention. Read ur terms.
VZW will only warranty device THEY sell you.
In my decades of VZW experience you cannot warranty a;
1) device VZW did not sell you
2) a Google carrier unlocked device
via VZW warranty as you did not buy their device, and they only provide your network/data services.
But ANY device you get from VZW (warranty, payment plan, purchase) will NOT have the option to unlock the bootloader.
My pixel 2xl taimen. Is VZw paid but w/factory Unlock and never had a issue after OEM warranty and plan payment paid off getting them to unlock the device. It's all device dependent from VZW. Not all and almost all are locked. You have to research this information before you buy.

How to Identify a refurb Pixel 2 Xl

Alright, I am buying pixel 2 xl from market, I am really skeptical of buying a Refurbished. I request you to tell me a method to identify a refurbished pixel phone
Samsung phones has Phone info app which checks whether its refurbished or not, but pixel doesnt have app like that
- The market donot sell phones in boxes as it subside to import duties in my country so that tactic is no go.
- The ones I saw had little to no wear which could be sign of refurb but it could also be used.
Is there any app or RTN menu option for pixel devices to actually check refurb status
You might want to check the warranty, it should be 2 years for a new phone.
AMANtalreja12 said:
Alright, I am buying pixel 2 xl from market, I am really skeptical of buying a Refurbished. I request you to tell me a method to identify a refurbished pixel phone
Samsung phones has Phone info app which checks whether its refurbished or not, but pixel doesnt have app like that
- The market donot sell phones in boxes as it subside to import duties in my country so that tactic is no go.
- The ones I saw had little to no wear which could be sign of refurb but it could also be used.
Is there any app or RTN menu option for pixel devices to actually check refurb status
Click to expand...
Click to collapse
Dont buy refurbs, most refurbs are Verizon models that have been turned into Verizons insurance broker and then sold on the market as "unlocked" Pixel 2s. They have no difference in model number, serial number, or specs however the Verizon units have locked bootloaders and should be avoided at all costs
3mutts said:
Dont buy refurbs, most refurbs are Verizon models that have been turned into Verizons insurance broker and then sold on the market as "unlocked" Pixel 2s. They have no difference in model number, serial number, or specs however the Verizon units have locked bootloaders and should be avoided at all costs
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Click to collapse
Thanks for the info
3mutts said:
Dont buy refurbs, most refurbs are Verizon models that have been turned into Verizons insurance broker and then sold on the market as "unlocked" Pixel 2s. They have no difference in model number, serial number, or specs however the Verizon units have locked bootloaders and should be avoided at all costs
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Click to collapse
Does that interfere with daily usage like camera,performance or something? Considering they are really cheap, a no to bootloader unlocking is fine( i can get pixel 2 xl 9.5/10 in 300 bucks approx). They claim it to be non refurb... Thats the reason I wanted to identify if its refurb or not. I know i m mixing two opinions.
Lets divide it into two
Q1: Is refurb pixel 2 xl not worth buying in 300 bucks?
Q2: How to identify a refurb
AMANtalreja12 said:
Does that interfere with daily usage like camera,performance or something? Considering they are really cheap, a no to bootloader unlocking is fine( i can get pixel 2 xl 9.5/10 in 300 bucks approx). They claim it to be non refurb... Thats the reason I wanted to identify if its refurb or not. I know i m mixing two opinions.
Lets divide it into two
Q1: Is refurb pixel 2 xl not worth buying in 300 bucks?
Q2: How to identify a refurb
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Click to collapse
An unlocked bootloader is the reason why this phone is worth it.
Can buy mine for £180 great condition
Droid_Nut said:
You might want to check the warranty, it should be 2 years for a new phone.
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Click to collapse
Clienterror said:
An unlocked bootloader is the reason why this phone is worth it.
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Guys i dont know whether that phone is refurb, is there something I can do to check that? Can I use fastboot to check that?
Can I use imei number to check a refurb?
The phone isnt new, nor it has OEM box.. its just a phone. There must a method.
And is there any menu to check every component of phone whether its working or not, whether the components are original. Well you get my point, just suggest me any way to inspect a device, i am fine with bootloader being locked( Stock OTA )
The bootloader lock will not hinder daily performance, and because of it you can both get the phone reasonably cheap and be able to do most things a rooted user can do. However I feel $300 is too much for a Verizon P2XL. You may want to check Swappa instead as you can probably get an unlocked model for around the same price with known provenance.
You were already told to avoid refurbs simply because they most likely are Verizon, but that doesn't really answer your question. There's no way known to check whether the device has been refurbished or not. The information parsed from an IMEI won't tell you if the device has been refurbished.
Strephon Alkhalikoi said:
The bootloader lock will not hinder daily performance, and because of it you can both get the phone reasonably cheap and be able to do most things a rooted user can do. However I feel $300 is too much for a Verizon P2XL. You may want to check Swappa instead as you can probably get an unlocked model for around the same price with known provenance.
You were already told to avoid refurbs simply because they most likely are Verizon, but that doesn't really answer your question. There's no way known to check whether the device has been refurbished or not. The information parsed from an IMEI won't tell you if the device has been refurbished.
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Click to collapse
Pretty much clarifies all the points. Really thanks for that. I have a few questions. Would be glad if you answer
Q1: Are all refurb verizon( I searched over internet, all refurbs were bootloader *locked* which should correspond to verizon)
Q2: Does pixel 2 xl have Hardware defects like the hairline crack on microphone soldering in pixel 1, which could make it un usable?
And the country I live doesnt have swappa but i can order it through one of my cousin in US. Some units have less blue shift and screen issues than others, if I buy from market, I can inspect that myself, while on swappa, I could be unlucky to get one with high blue shift.
The question is, whether its better to buy MINT condition from Swappa or from market ( your personal opinion) and can I check all the components using hidden menu like on sammy phones.( Battery health, Screen check).
Strephon Alkhalikoi said:
The bootloader lock will not hinder daily performance, and because of it you can both get the phone reasonably cheap and be able to do most things a rooted user can do. However I feel $300 is too much for a Verizon P2XL. You may want to check Swappa instead as you can probably get an unlocked model for around the same price with known provenance.
You were already told to avoid refurbs simply because they most likely are Verizon, but that doesn't really answer your question. There's no way known to check whether the device has been refurbished or not. The information parsed from an IMEI won't tell you if the device has been refurbished.
Click to expand...
Click to collapse
Edit: Swappa also contain verizon Pixel 2 xl as unlocked pixel 2 xl as they can work as GSM unlocked device but *not* bootloader unlocked devices. They have that bootloader locked
The one I am getting has GSM unlocked, which is pretty much what i want, and I dont care about bootloader lock.
AMANtalreja12 said:
Edit: Swappa also contain verizon Pixel 2 xl as unlocked pixel 2 xl as they can work as GSM unlocked device but *not* bootloader unlocked devices. They have that bootloader locked
The one I am getting has GSM unlocked, which is pretty much what i want, and I dont care about bootloader lock.
Click to expand...
Click to collapse
https://swappa.com/buy/google-pixel-2-xl
In the link above you will see both unlocked and Verizon devices. Swappa therefore defines unlocked as "able to unlock the bootloader". It also confirms that $300 is way too much for a Verizon device.
I can't stop you from wasting your money, but be assured that based on price alone the item you're looking at is a bad deal. You can clearly do better.
Regarding your other questions, there is a possibility a refurb may not be Verizon, but do you want to take the chance? I'm not aware of manufacturing defects like on OG Pixels.

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