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[Q] Getting "RPC:S-5:AEC-0" error in Google Play store after updating to 4.2.2
Hey all.
So finally got the OTA update to 4.2.2 last night, but now im getting a "RPC:S-5:AEC-0" error every time i try to update or install any apps via the Google Play Store. Now i have seen some people with the same problem that say that it will just fix itself. I have also seen other people that say that deleting and re-adding your Google account to the device will work. Problem is, I don't have the option to delete my Google account. The only option i have is "Sync now", no "Remove account" options like all the other linked accounts.
So, really, i guess i have 2 questions:
1. Does anyone know of a sure fire way to fix the "RPC:S-5:AEC-0" error?
2. Does anyone know of a way that i can remove my Google account so i can re-add it?
Thanks!!!
Re: [Q] Getting "RPC:S-5:AEC-0" error in Google Play store after updating to 4.2.2
Have you tried to delete market data and reboot?
Sent from my Galaxy Nexus
eqjunkie829 said:
Have you tried to delete market data and reboot?
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Yeah. that was one of the original options that i found, but i had no luck with that one either. Thanks for the quick response!
Re: [Q] Getting "RPC:S-5:AEC-0" error in Google Play store after updating to 4.2.2
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To remove the Google account you need to be in the list of apps and then select the menu item to remove account.
Sent from my Galaxy Nexus
This is more common than you'd think....just remove your Google account under settings and re-add the Google account works like a charm
eqjunkie829 said:
To remove the Google account you need to be in the list of apps and then select the menu item to remove account.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
For some reason i dont have the " Remove Account" option. Ideas?
GOT IT! Had to go into the "Accounts" option in my Contacts section and there i was able to delete and re-enter the account! thanks for all the help everybody! Greatly appreciated! Drinks are on me!
Hi,
I also have this [RPC:S-5:AEC-0] error for weeks now, and I can't solve it. I've exchanged emails with google support, but with no solution found. What I've tried so far:
- Removing and re-adding the google account
- Adding a second account, removing the first one, re-adding the first one, removing the second;
- clear data and cache from Google Services Framework, Download manager; Play store, in several different combinations (only data, only cache, cache then data, data then cache, reboot, no reboot, etc...)
- Factory reset my Nexus - yes, I went that far, with no result.
Anyone with new ideas? Thanks.
rduraoc said:
Hi,
I also have this [RPC:S-5:AEC-0] error for weeks now, and I can't solve it. I've exchanged emails with google support, but with no solution found. What I've tried so far:
- Removing and re-adding the google account
- Adding a second account, removing the first one, re-adding the first one, removing the second;
- clear data and cache from Google Services Framework, Download manager; Play store, in several different combinations (only data, only cache, cache then data, data then cache, reboot, no reboot, etc...)
- Factory reset my Nexus - yes, I went that far, with no result.
Anyone with new ideas? Thanks.
Click to expand...
Click to collapse
Removing and re-adding the account was the only thing that was able to work for me. I dont know where you are trying that from, but give it a shot from the "account" options in the "Contacts" section of the phone. that was the only way it worked for me.
That also didn't work, but thanks for the tip. Still going desperate...
Tried everything...no luck
rduraoc said:
That also didn't work, but thanks for the tip. Still going desperate...
Click to expand...
Click to collapse
Same boat as you with the "rpc:s-5:AEC-0" error when viewing my apps for about a week or so now. Wanted to post in this thread as it was first result for "rpc:s-5:AEC-0" in Google and had comments about trying everything with no luck.
I'm running JellyBeans 13 ROM and just came from an older version of CleanRom with the same issue. I've tried everything listed below. Also want to note I was on version 3.?.? of Google Play in CleanRom and JellyBeans flashes 4.0.25 My issue from CleanRom was that none of my apps would update...they would error out when i tried to update all. I fixed that particular issue by "clearing data" and "force closing" Google play under application management. From there though... which I don't know if it was like this before or after I just did that but I noticed the "rpc:s-5:AEC-0" error when viewing my apps right after.
Tried everythign in the below sites with every varying combination possible.
http://forums.androidcentral.com/ta...ing-information-server-rpc-s-5-aec-0-a-6.html
http://forum.xda-developers.com/showthread.php?t=2161864
http://matthill.eu/android/google-play-error-rpcs5aec0/
http://www.youtube.com/watch?v=Go1VGAHBhrk
I
Removed my Google accounts (all accounts in fact..skype, linkedin, facebook, etc) via accounts under system menu AND once via contacts menu.
Wiped data from Google Play store, Google services framework and Google Play service in every combination possible. I also wiped dalvik cache and cache between a few of these attempts as well.
Cleanly Flashed JellyBeans 13 ROM (and damn its nice. highly recommended with Perseus kernel)
Uninstalled 4.0.25 via titanium backup, reboot, dalvik cache/cache wipe and installed 3.10.14 with no luck. Just installed 4.0.25 again and having the same issue.
Also I've been checking Google play on my desktop throughout this entire ordeal with the account that has all my purchase and its been saying "We're sorry, there was an error. Please try again later." when clicking my apps.....no issues looking at my videos or my music.
Cannot repurchase old apps. States "an error occurred while processing your purchase. please try again later' as well as "this purchase can not be refunded because you have previously bought this item"
I can purchase new apps no problem. And when I restore paid apps via Titanium back up they work and are recognized in the market as installed and paid for.
A few questions and opinions for posters
You said you have been emailing Google support about it. What are they telling you or having you try?
What happened before or when you noticed this? How long...as in maybe a Google side issue?
What does your Google play account say when viewing my apps via desktop browser?
Are you on a custom ROM or made any changes at all to your market settings?
What version of Google play are you running?
It seems from what I've read and with everything I've tried it could very well be on Google's end and how they identify your gmail or some associated account ID. I've read people fixing the "rpc:s-5:AEC-0" issue by restoring their previously fond ID when prompted in Titanium backup. But I found no such previous ID to backup to within TB....and never hear if they cannot view their apps via desktop browser similar to my issue.
If it was fixed by simply removing and re-adding accounts for you....it's like something triggered or matched correctly on Google's end to make the proper association. Or not. At a loss at this point.
Trying to answer all your questions:
- I've had this problem for over a month now;
- Google support says they know of the problem, and are passing all the info to their engineers, sorry about everything, etc...
- Stock, locked, unrooted maguro running 4.2.2 (rooted sometime before 4.2.2 was out, back to full stock since then)
- Google play app 3.10.14
- I also get the same error as you when looking as my apps in the desktop browser;
- I can see my purchases if I login to google wallet
- Some apps I cannot install, some I can; I can never update an app directly, have to find the app in a desktop browser and send it to the phone
---------- Post added at 10:59 AM ---------- Previous post was at 10:50 AM ----------
And by now, I'm almost sure this is a problem with the account on Google side - not with the app, not with the device. I have a Nexus 7 (4.2.2) with two users, and on my side I get this error, on the other user there is no issue...
I HAVE GOT THE ANSWER!!!!
This error happens if you are logged in with your Google ID on an android device, then you log in again with the same Google account on another device, BUT the time zone setting is different. This may happen if you just bought a cheap Chinese tablet, smartphone etc. and added your Google account in Settings, BUT missed to set your correct time zone (by replacing the default Beijing Time).
AS SIMPLE AS THAT! :laugh:
Got it?
If yes, just hit the Thanks! button.
Mazarin07 said:
I HAVE GOT THE ANSWER!!!!
This error happens if you are logged in with your Google ID on an android device, then you log in again with the same Google account on another device, BUT the time zone setting is different. This may happen if you just bought a cheap Chinese tablet, smartphone etc. and added your Google account in Settings, BUT missed to set your correct time zone (by replacing the default Beijing Time).
AS SIMPLE AS THAT! :laugh:
Got it?
If yes, just hit the Thanks! button.
Click to expand...
Click to collapse
I don't think I have ever done that, but anyway, that would be the cause - what is the solution? And FYI, I got a message from Google saying this is now "Known Issue #7582577".
You aren't alone. I worked with Google on this issue and after 6 weeks they sent me an e-mail with a link to their known issues page. I have 3 devices and they are all doing the same thing. Can't access any of the over $100 worth of apps. This is very frustrating. Also, I tried checking the time zones and they are all set to Central Time.
rduraoc said:
Trying to answer all your questions:
- I've had this problem for over a month now;
- Google support says they know of the problem, and are passing all the info to their engineers, sorry about everything, etc...
- Stock, locked, unrooted maguro running 4.2.2 (rooted sometime before 4.2.2 was out, back to full stock since then)
- Google play app 3.10.14
- I also get the same error as you when looking as my apps in the desktop browser;
- I can see my purchases if I login to google wallet
- Some apps I cannot install, some I can; I can never update an app directly, have to find the app in a desktop browser and send it to the phone
---------- Post added at 10:59 AM ---------- Previous post was at 10:50 AM ----------
And by now, I'm almost sure this is a problem with the account on Google side - not with the app, not with the device. I have a Nexus 7 (4.2.2) with two users, and on my side I get this error, on the other user there is no issue...
Click to expand...
Click to collapse
I don't have 100$ of apps, but am also frustrated for not having access to the apps I paid for. And now I'm weary of buying new apps (sometimes I don't get the error and can reach the payment phase for new apps), because I don't know what will happen next. One would think that Google would be better at handling the opportunity to get our money...
JamesPumaEnjoi said:
This is more common than you'd think....just remove your Google account under settings and re-add the Google account works like a charm
Click to expand...
Click to collapse
Works like a charm indeed. Fixes the problem right away. Thanks. :good:
Hey all,
I got the same problem, tried the removing/readding my account theory and that worked. I noticed that Google Talk stopped itself. Since I don't have an issue anymore, can someone try clearing data/cache/force quit on the Talk app and see if that works before messing with the Google account?
smmiller506 said:
Hey all,
I got the same problem, tried the removing/readding my account theory and that worked. I noticed that Google Talk stopped itself. Since I don't have an issue anymore, can someone try clearing data/cache/force quit on the Talk app and see if that works before messing with the Google account?
Click to expand...
Click to collapse
Tried it, doesn't work. Also tried adding Talk to the group of apps to which I was previously clearing data/cache (play store, download manager, google services framework, google play services), reboot and... still doesn't work.
I've mentioned I have done a factory reset on my GN, and it didn't solve the problem - so it clearing data and cache on whatever won't solve my problem, there is some problem with my account on google side.
Another thing I've been seeing is that I can install and update some apps, but not others. I wonder if this has something to do with the permissions required by the apps...
rduraoc said:
Tried it, doesn't work. Also tried adding Talk to the group of apps to which I was previously clearing data/cache (play store, download manager, google services framework, google play services), reboot and... still doesn't work.
I've mentioned I have done a factory reset on my GN, and it didn't solve the problem - so it clearing data and cache on whatever won't solve my problem, there is some problem with my account on google side.
Another thing I've been seeing is that I can install and update some apps, but not others. I wonder if this has something to do with the permissions required by the apps...
Click to expand...
Click to collapse
Alright, thanks for the effort.
My Nexus 7 2013 or FHD or whatever has been working great since day one. I was just now listing to some music, and put it on pause to speak with a co-worker. I just came back to my desk with the Nexus boot up logo showing. It took a very long time (3-5 minutes) for it to finish booting up.
After unlocking the tablet I'm greeted with "Google Play Services stopped working." Instead of loading NovaLauncher right away it it asks me if I want to launch the default launcher or NovaLauncher. Selecting Nova greets me with the default NovaLauncher layout--all of my icons and folders have been lost to the default. And I no longer have a PIN set or anything.
Poking around further it seems several other things have lost data. Swiftkey wants me to re-download the English layout and complete setup. All of the stock system apps want updates. And I keep getting pop ups saying Google Play Services has crashed.
What's really odd is when I want to bring this up on another forum someone else posted a very similar experience:
The Nexus 7 is great but my experience was short lived.
I don't know if it was a bad tablet or bad encryption but something seriously broke. I wanted to add my company email to my tablet and part of that process involves enabling encryption on my device. Everything was fine and running well, until I plugged it in for the night. At some point my Nexus rebooted and it was at the pre OS screen asking for encryption credentials. I thought that was weird but entered my info. It chugs along fine until it loads my lock screen where I immediately notice it no longer was asking for a PIN and my background changed back to the default. I go to my home screen and noticed my widgets weren't loading and I started getting error messages saying Currents and Play Store stopped responding. I try and access those apps but they go straight to a crash message.
I go ahead and factory reset it and when I tried to reapply the encryption it would go through the motions but it would never encrypt. I thought it was a bad reset and reset it again. Now it just hangs where it says Google and never boots up.
I ended up calling Google Support and I'm getting my Nexus replaced. Has anyone else experienced anything like this before?
Click to expand...
Click to collapse
I don't have encryption but I do have an exchange account added. There wasn't any remote wipe or anything. I haven't tried a factory reset yet but we'll see if I have the same issues the other person was having.
It's a little concerning to see someone else have almost the exact same thing happen. Makes me worried there's some defective memory out there. Has anyone else heard of this happening?
I've had some really strange experiences the last couple of days with my N7 as well. Bear with me as i try to explain.
I picked up my N7 after work yesterday and noticed the Fandango app had an update waiting. I tapped 'Update', and then went to check something in the Play app settings, and noticed the version was 4.2.9. When the Fandango app finished updating, i opened it up to check out some showtimes. After that i went back to the Play app, into the settings again, and noticed that the app version had been bumped up to 4.3.1. When i tapped the home button, the N7 locked up, and i couldn't do anything at all. I powered it down and attempted to reboot, but no luck. I could get as far as the boot animation, but no further, no matter how long i let it run, or how many times i attempted to reboot. The only thing that worked was to completely wipe everything via fastboot, reinstall 4.3, and start from scratch. I thought my problems were solved, as everything seemed to work fine once i got everything re-installed and configured again.
Until i came home from work today, that is.
Upon arriving home, i unlocked my N7 and was greeted by several dialog boxes indicating that both the stock calendar app and Currents had crashed. Neither app could be opened, as they'd immediately crash, and the stock launcher would also crash, even though i use Nova Launcher. I thought maybe uninstalling/reinstalling updates for Calendar, would help, but the Play Store would crash immediately and could not be launched. I went into settings>apps and tried uninstalling updates and clearing data for all three apps, but only the Play Store app seemed to benefit from this. Nothing seems to help Calendar or Currents. They won't sync or open, and i've also just noticed that the Gallery immediately force closes when i try to launch that, too. My Google Voice app, which i used last night with no problems whatsoever, had lost all its data and had to be reconfigured from scratch. I'm still going through the rest of my apps one at a time to see if there are problems with any of them, but so far all other Google apps are working properly.
I'm perplexed as to what the problem is. Software issue? Hardware issue? In any case, i'm calling Google Support to ask for a replacement, just to be safe. I'm hoping that the N7 i have now is just a lemon, and not indicative of more widespread problems.
I bought two, one works flawlessly (knock on wood) and the other one **** the bed after three days of use. I am returning it for a new one.
Sent from my Nexus 7 using xda app-developers app
I'm all setup to return this one, and not a moment too soon as it's acting even wonkier now. DashClock force closes, and i'm finding some apps have had their data erased, while others are working normally. Hopefully the replacement works as it's supposed to, because i'll be really annoyed if i have to go through three or four tablets before i get one that works.
I just had almost the exact same issue, opened SoundHound premium and the nexus 7(2103) crashed.
After like 5mins it boots up, with my google account deleted (with it all my paid apps), all the google apps updates and google services crashing.
and above all extremely slow.
I'm now re-registering my account, to see if ir returns to normal.
Sent from my Nexus 4 using xda premium
roy8000 said:
I just had almost the exact same issue, opened SoundHound premium and the nexus 7(2103) crashed.
After like 5mins it boots up, with my google account deleted (with it all my paid apps), all the google apps updates and google services crashing.
and above all extremely slow.
I'm now re-registering my account, to see if ir returns to normal.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Did you have an exchange account set up on the Nexus?
After this happened to me I wiped everything (I wanted to unlock the bootloader anyways) and things are going fine. If it happens again I'm going to exchange it.
This morning Google play services and Google play store both stopped unexpectedly while I was on the Amazon app store. And now both are constantly giving me this message. I cannot open up the play store due to obvious reasons. I am running ecliptic kit Kat. I have not installed anything new in over a month. I have tried fix permissions with room manager but it didn't help. I've rebooted my phone, no help. I don't want to have to reflash this room but if I have to I will. While typing in this the messages appeared over a dozen times.
Sent from the One and Only
sacnotsack said:
This morning Google play services and Google play store both stopped unexpectedly while I was on the Amazon app store. And now both are constantly giving me this message. I cannot open up the play store due to obvious reasons. I am running ecliptic kit Kat. I have not installed anything new in over a month. I have tried fix permissions with room manager but it didn't help. I've rebooted my phone, no help. I don't want to have to reflash this room but if I have to I will. While typing in this the messages appeared over a dozen times.
Sent from the One and Only
Click to expand...
Click to collapse
Do you have Titanium Backup installed? If so use it to wipe data on both apps, then reboot.
NotATreoFan said:
Do you have Titanium Backup installed? If so use it to wipe data on both apps, then reboot.
Click to expand...
Click to collapse
After doing that, it still didn't work. So I went into settings then accounts and unchecked everything that was set up to sync, then rechecked everything then it worked. Thanks for the help.
Sent from the One and Only
Not sure what has happened (there haven't been any OTA updates), but my device crashes anytime I open things like Phone, Messenger, Contacts, and a few apps that integrate with those services and some that do not. I am on official with no root and changed nothing since my last time using it. Is anyone else having these random issues? Really not wanting to factory reset this thing.
My Fire Phone has the same issue. It start doing it a few weeks ago. It seemed like it was only apps that have some relationship to Contact data. WhatsApp, all contact apps, all phone apps, dialer apps, etc.
I ended up reseting the phone and starting from scratch. The issue seemed to be fixed. Today I use the phone in the morning, and it was fine. I pick it up to use some hours later, and the default launcher (Arrow Launcher) would crash every two seconds. I had to uninstall it from the OS Settings, and then pick another launcher. The other launchers are fine, but it was back to the same old story... opening any app that has a relationship to contacts data crashes.
Did you ever find a solution or a cause?
I never found a solution. My phone is sitting on my desk waiting to be used again. I thought that I would for sure be able to reinstall a non-damaged APK for the contacts application on the fire phone, but I haven't found a way. There has to be a way of fixing this issue without doing a clean install.
How to fix Crashing System Apps on your Amazon Fire Phone
I figured out how to fix this issue with the help of the amazon customer support team. I created a short video on youtube which should be able to help. Video can be found by googling "How to fix Crashing System Apps on your Amazon Fire Phone" or by copying and pasting the following link without quotes "bit.ly/2vSKcYn"
AndroidWelcome said:
My Fire Phone has the same issue. It start doing it a few weeks ago. It seemed like it was only apps that have some relationship to Contact data. WhatsApp, all contact apps, all phone apps, dialer apps, etc.
I ended up reseting the phone and starting from scratch. The issue seemed to be fixed. Today I use the phone in the morning, and it was fine. I pick it up to use some hours later, and the default launcher (Arrow Launcher) would crash every two seconds. I had to uninstall it from the OS Settings, and then pick another launcher. The other launchers are fine, but it was back to the same old story... opening any app that has a relationship to contacts data crashes.
Did you ever find a solution or a cause?
Click to expand...
Click to collapse
I figured out how to fix this issue with the help of the amazon customer support team. I created a short video on youtube which should be able to help. Video can be found by googling "How to fix Crashing System Apps on your Amazon Fire Phone" or by copying and pasting the following link without quotes "bit.ly/2vSKcYn"
In the settings menu in manage applications switch to all applications and look for content management services application. Open ot and clear the cache and the data. I think the problem will be solved.
Found a solution ??
Ztcc said:
Not sure what has happened (there haven't been any OTA updates), but my device crashes anytime I open things like Phone, Messenger, Contacts, and a few apps that integrate with those services and some that do not. I am on official with no root and changed nothing since my last time using it. Is anyone else having these random issues? Really not wanting to factory reset this thing.
Click to expand...
Click to collapse
Dear... I had same issue....
But finally I have found a crazy solution.... that is "uninstall all Fire Phone Updates" and at the end clear and clear data and force stop " content management services"
Hold power button for at least 40 sec.... after rebooting you phone gonna be fixed...
Sorry for bad English....?
100% smoothly working... let's kick the problems???
Doesn't work. I'm having the exact same issue. Tried all solutions here but they did not work. On the last solution though, how do you uninstall all fire phone updates?? Thanks!
Anyhuman86 said:
Doesn't work. I'm having the exact same issue. Tried all solutions here but they did not work. On the last solution though, how do you uninstall all fire phone updates?? Thanks!
Click to expand...
Click to collapse
Dude.. Simply go the settings . Click on application then manage applications, select filter "downloaded".. then you will see system downloaded applications... click on every single system app nd uninstall updates... After all, being system uninstalled updates, again chose filter to "All" then search for "content management services" click on it... do clear cache, clear data, and force stop... now hold power+vol down button for at least 40 seconds... problem fixed
That fix didn't work for me. Anyone else have any ideas?
Maybe it is DIGITS? or iCloud sync?
I had the same problem, and the instructions above did not fix the situation for me, either, at least after just a couple of tries. However, I have 2 Fire Phones, and the other one was fine when I booted it from a month-long (or more) slumber. Then I did a few things to update it a bit and then it was also not fine, so something recent is causing the problem. But I do not know which of the "few things" messed up the 2nd phone. Maybe just being connected to the internet for a few minutes after a new boot from having been off for a while. I did not try to fix Phone 2 because clearing the data for Content Management Service will mess up all my app organization, removing them from folders, which is a huge pain to reorganize (well over 100 apps).
UPDATE: I shortened my long post. I had suspected either T-Mobile DIGITS or iCloud CardDav sync issue, or some other process that writes to the content management cache/data with each boot (since those processes launch with each boot), which I thought was why the fix did not immediately work on my phone. But now I think I figured it out. I made a new post since I can't edit the title of this one. But neither DIGITS nor iCloud was causing the issue. Sorry for so many "trouble-shooting" posts. I was thinking maybe others with crashes are using the same apps I suspected.
Android bug is the issue; need to delete a few apps
I think I figured out one issue which can cause this problem, which is not really a Fire Phone problem but an Android problem, at least with older version of Android and its Fire OS derivative. If you google the issue without restricting to Fire Phone, you'll see this is a common problem.
The issue is having too many apps installed -- even if you have plenty of space for them. I'm going from memory (too lazy to search again) but it seems android has a numbering system for the services within apps, but the numbering system has finite available numbers, so if you have too many apps (say, over 100 like I did), especially ones that use numerous services (and therefore numerous spots within the numbering system), then the OS can't handle that. So the solution is to delete some of your apps. Some apps will have a bigger impact than others.
So, this was the reason why one of the earlier posters said it fixed the issue when deleting "updates" to system apps. These updates are usually new installs that are used instead of the app that came with the phone which is "inactivated," so they take up spots within the numbering system just like any new install. But it actually does not matter which particular app you delete, so just delete ones you don't use.
Also, this was the reason why my Fire Phone 2, like my Fire Phone 1, went bad shortly after I booted it and did some stuff to it. That stuff was to "sync" my setup with Fire Phone 1, since I keep the two almost the same. I install almost the same apps and organize them the same way, so if a phone breaks or I don't have time to charge the battery, I can just swap in my SIM to a working phone and it is up-to-date and ready to go. Perfect backup system. But this means they were both similarly maxed out with apps, and when I added a few more to Phone 2, it developed the same issue. I believe I updated Outlook from Amazon App Store, and OneDrive from Google Play Store (I think I had installed OneDrive from Amazon store but it is no longer available there). And I added a couple of other apps in addition, like Microsoft Translator; nothing with contact links. So, not major changes.
Problem is, even if you uninstall a bunch of software, you'll still need to clear the data from Content Management Services, following the instructions in the YouTube vid posted earlier. Which is a pain if you have a lot of apps, because you have to organize them fresh.
UPDATE: My issue was not yet really fixed. While trouble shooting, I disabled Contacts Storage, and that actually prevents crashes even before deleting the excess apps. (It then seems to disappear from the list of apps but actually it is there: Need to scroll to the very bottom of the long applications list.) Re-enabling Contacts Storage brings back the crashes. But then I cleared its cash/data and force quit, and cleared just the cache (not data) in Content Management Services, and did the long press on the power button. Now it seems to be fixed.
So, it seems Contacts Storage was an important culprit.
I still love the Fire Phone but I'm stunned at how buggy Android is (or was, back in 4.4).
Maybe a Telegram or Vonage update initiated the problem
I was able to fix my 2nd Fire Phone without clearing data from Content Management Services (I did clear cache and force quit, then long press power). And before that I also cleared Contacts Storage and force quit. This was super nice because I did not have to organize all my apps from scratch.
However, my first try of the above did not fix. I then deleted Telegram and Vonage, and then repeated the above procedures, and now my 2nd phone is fixed too.
I had also deleted Telegram and Vonage from Fire 1 when I was culling apps, so now I'm wondering if one of those was the issue that messed things up. I've had them on my phones for a long time but did recent updates on Google Play Store. I do not use these apps but have them just in case an acquaintance prefers them for messaging, but maybe an initial launch and setup has some associated process launch on each boot.
So now I'm not sure what caused my problem; an app update or too many apps or a combination of the two??
I'm thinking it is not a good idea to install calling apps on the Fire. It had its own version of Skype and so maybe calling apps need to be somehow adjusted for Fire OS. (And Skype on Fire Phone is no longer officially supported, even though Android 4.4 is.)
UPDATE: Reinstalling Telegram does not reproduce the issue. And in addition to Telegram and Vonage, I had removed some other apps. I did not retest with Vonage but Telegram is definitely NOT the issue. At least the version that's in Play Store as of this Edit, which is July 8 2018.
It is Microsoft OneDrive that's causing the issue
I figured out the issue, at least in my case. The newest version of Microsoft OneDrive from Google Play Store is causing the problem. It is version 4.15, from Sept 2017, but I take a while to update apps from Play Store sometimes, and so it wasn't causing an issue until I recently updated it. I can reproduce the issue. The app has other weird problems like its icon disappearing. Also, the version from Amazon App Store no longer shows up (but it tries to "update" my Google Play version since the version numbers don't match). That version now fails to install, so it is probably missing from Amazon servers. Anyway, if I download latest from Google Play, it does not cause the issue until I launch and sign in. Then Contacts and Phone will crash. Then when I first clear all its data and then uninstall, the Phone and Contacts no longer crash. OneDrive permissions includes contacts, so it does something to contacts data that causes Contacts and stuff using it to crash. I hope Microsoft will fix this and put OneDrive back in Amazon Store, because OneNote needs it. I had both OneNote and OneDrive from Play Store because the Amazon App Store versions were both older. But both are now missing when I search the Amazon App Store with my phone. So these Microsoft apps are no good on Fire Phone (and maybe other Fire OS?) for the time being.
It' enough to disable Contact Storage app to stop Dialer from crashing. So now we have dialer with no contacts and history I Hope someone will resolve this issue.
Luca7007 said:
It' enough to disable Contact Storage app to stop Dialer from crashing. So now we have dialer with no contacts and history I Hope someone will resolve this issue.
Click to expand...
Click to collapse
I think the issue is in part too many apps for this version of Android, especially bigger ones with numerous processes. AND communication apps from Google Play Store that launch automatically upon reboot and write to contacts.
I finally have both phones working nicely. I just backed up and then deleted a bunch of apps that I was not using. But that alone may not have been my biggest issue. It seems that at least the newest versions of communication apps from Google Play Store cause this problem, even after I had culled my apps. For example Signal seems to have caused the problem, but for some reason only if I was using the CardDav-sync app (to sync my iCloud contacts). Once I uninstalled Signal, all is working fine. I have my contacts synced from iCloud now, and nothing is crashing. So it is not simply a high app count issue, though maybe it is a combination of problems.
Anyway, you do not have to disable Contacts Storage to use your phone. I did not even need to long-press (soft reset) or clear cache for Content Management Services. I just uninstalled Signal, then cleared cache and data for Contacts Storage and then did a regular restart, and the Phone app and Contacts are no longer crashing.
My wife have updated the phone to 10.0.0.185 and got some issues with loading apps related to Google.
Example:
- Google photos won't load/keeps loading
- Google drive won't load/keeps loading
- YouTube won't load/keeps loading
- Google Play sometimes not work correctly
- Backup WhatsApp via Google Drive won't work.
- Sometimes issue with WiFi/mobile internet
It seems I got issue with all Google products..
Someone got these issues?
Kind regards
I don't have these issues on mine. Can't verify the WhatsAppp issue since I don't use this app. The only google issue I have is that I am unable to use Google Assistant via OK google or Hey Google since I can't activate voice match.
I suggest you try to do a Factory Reset.
stanleyhafeld said:
My wife have updated the phone to 10.0.0.185 and got some issues with loading apps related to Google.
Example:
- Google photos won't load/keeps loading
- Google drive won't load/keeps loading
- YouTube won't load/keeps loading
- Google Play sometimes not work correctly
- Backup WhatsApp via Google Drive won't work.
- Sometimes issue with WiFi/mobile internet
It seems I got issue with all Google products..
Someone got these issues?
Kind regards
Click to expand...
Click to collapse
Sent from my HUAWEI EVR-AL00 using XDA Labs
I used to have the same issues after doing a factory reset. Before factory reset, everything worked on EMUI 10. I'm on TL00. Now I'm back on 9.0.0.200.
I have the exact same problems - haven't tried factory reset yet. Seems that some (mostly Google) services cannot reach their servers, or only on mobile data, not on wifi...
I'll probably try the factory reset later today...
SOLVED
OK, I've done a factory reset, restored my backup and it seems to have worked - at least Photos seem to be uploading.
Have .APKs ready for Google Play Store, Chrome, things like SwiftKey keyboard...
EDIT: Yep, everything's working fine after factory reset.
Have you managed to solve this? I'm on 10.0.0.148 and I'm experiencing exact same issues. The phone came preinstalled with Android Pie and I had Google Play Store installed via GMS Installer 1.2.
I have upgraded to Android 10 and received build 10.0.0.188 and this rendered Play Store unusable. The app stopped to initialize. I couldn't login into my Google account anymore, and Play Store started to show that it is being installing some update.
I did a full reset, and everything gone wild. I noticed that if I install Google Play Store APK, some Google apps like Google GMail, Google Maps, Google Drive and Google Photos begin to work. I can even open Google profile properties from within these apps.
However, Google Books never works, it shows whore screen after being started indicating that it cannot connect to Google Servers. Also, news feed in Google Chrome works until you enable bookmark synchronization. Once you do that, the feed disappears and Chrome begins to indicate it will gonna show the news sometime later. Of course, this later time never comes.
At the same time, if you open Google account synchronization settings, you'll notice Chrome synchronization indicates that it works, however GMail and Contacts fall to synchronize.
Also Contracts are listed twice in synchronization status as if there were two Contacts apps on the phone. I only have Huawei contacts, I did no install Google Contacts.
If I install Google Contacts, or Google Framework Services, or Google Play Services, or Google Books, then immediately after installing these apps Google contact synchronization brakes. All Google apps stop seeing internet connection. Opening profile shows the phone is offline. Also, if I logout from Google account, I'm never able to login any of the Google app into the account. None of the apps is able to connect to Google contact services anymore. I even tried to install Google Contact Sync APK, but this didn't help. Nothing but reset helps.
Do I have to revert to PIE to make Google Services sync work?