Pixel XL - No sound - Google Pixel XL Questions & Answers

Ok, as per the title, and here are some things covering the issue:
Initially the speaker stopped working immediately after plugging the charger in. It is a genuine Pixel charger.
The problem went away in less that a day later, but reappeared straight after charging again.
Yet again the problem went away
Yesterday the issue reappeared randomly whilst using the phone and hasn't corrected itself since
The issue results in any short sound played giving exactly 16 feint clicks from the speaker, no crackling or coarse sounds, just 16 programmed clicks from the speaker. Press the home button - 16 clicks, like a comment on the Facebook app - 16 clicks
Playing a Youtube video results in constant feint clicking from the speaker, same frequency as the 16 clicks, but as said, constant.
Set the phone to "do not disturb" so no sounds from apps/software are allowed and the 16 clicks from phone interaction (home button etc etc) still happen exactly the same as before; this confuses me further as if it was ingress or a faulty speaker it would not give any sound while "do not disturb" is enabled. If it was a hardware fault, it'd have to be at chip level, so pointing toward software/firmware
Safemode has no effect
Factory reset has no effect
The Google "piano" boot up sound is not played.
Now, the very odd one; if I am browsing the Facebook app and auto play videos are on, the clicking sound is developed. To clarify, the video has not been clicked, it is not full screen, it is just there, on the newsfeed playing thus creating constant clicking while the video is playing. There would be NO sound playing if the speaker worked, but still, it clicks.
I'm unsure how the phone picks up audio playing for the volume rocker to adjust media volume instead of notification volume, but from what I can infer, it works on some sort of pass through. If the phone picks up sound, the volume rocker, when pressed, focuses on and adjusts media volume. As per number 11, in this state of a video playing but NOT focused, the volume buttons revert to notification volumes, hence no sound coming from the app; why is the clicking apparent when there is no sound trying to be played?
Phone calls work fine
Phone calls with loud speaker do not work
Sound via headphones do work perfectly
I have tried checking to see if ingress via the headphone jack is causing the issue by plugging/unplugging headphones but this has had no effect.
Bluetooth is OFF
Have turned on headset in "System UI Tuner" in status bar to show if the phone thinks they are connected. There is no notification of this
Any ideas?
Regards​
Dave

whoa that's crazy, is it similar to the issue in this video?
https://www.youtube.com/watch?v=7ZH8lLFRWN4
does audio play through your earphones when connected or does this also come across as clicks?

fatapia said:
whoa that's crazy, is it similar to the issue in this video?
https://www.youtube.com/watch?v=7ZH8lLFRWN4
does audio play through your earphones when connected or does this also come across as clicks?
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Click to collapse
Headphones work as normal. Such a confusing issue with the phone. With regards​ to phone condition etc, it is two months old and in immaculate condition, never dropped or wet. It's my second pixel as my previous one died one day and wouldn't turn on again. Google are happy to replace, but as it's an intermittent fault they have warned me that if they don't find anything wrong when this phone by the time it gets back to them, I could have to stump the cost of a new phone.
They had organised a return, but a day later it started working again, so cancelled the return; now stopped working again
As for the video, will wait until I'm at a PC, can't hear what's going on in that one currently (on my phone haha).
EDIT
@fatapia - I have watched the video, the fault is nothing like that in the video. There is no sound no matter what, just 16 feint programmed clicks as mentioned before after every interaction with the phone that would make a click/sound, even on silent it still does it.

DavidVanstone said:
Headphones work as normal. Such a confusing issue with the phone. With regards​ to phone condition etc, it is two months old and in immaculate condition, never dropped or wet. It's my second pixel as my previous one died one day and wouldn't turn on again. Google are happy to replace, but as it's an intermittent fault they have warned me that if they don't find anything wrong when this phone by the time it gets back to them, I could have to stump the cost of a new phone.
They had organised a return, but a day later it started working again, so cancelled the return; now stopped working again
As for the video, will wait until I'm at a PC, can't hear what's going on in that one currently (on my phone haha).
EDIT
@fatapia - I have watched the video, the fault is nothing like that in the video. There is no sound no matter what, just 16 feint programmed clicks as mentioned before after every interaction with the phone that would make a click/sound, even on silent it still does it.
Click to expand...
Click to collapse
Did you ever solve this? I just started having the same exact problem with the 8.1 update.
Sent from my Nexus 7 using Tapatalk

psychephylax said:
Did you ever solve this? I just started having the same exact problem with the 8.1 update.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
I'm having the same issue on my Pixel 1st gen too after my 8.1.0 update. In phone calls, I can only hear sound when i turn on speaker phone. Headphone sound works fine, but all media volume isn't playing.

Did anyone solve this? I am having the same issues. No sound. But ringtones and notifications work fine. Speakphone only during calls.

Google approved an RMA for mine and sent me a refurbished handset which works great
Sent from my Nexus 7 using Tapatalk

Related

With headphones can I have the phone muted?

OK
When I have my headphones in I want to be able to hear a new email come in and if it rings, so have the phone on a loud setting.
Trouble is, this also makes the phone be loud and disturbs people around me with it blasting out of the speaker.
Can the phone be made quiet and still have it all through the headphones?
Ta
I don't know what is different on your side, but when a notification comes through while I have my headphones on and listening to music, the music dims, notification goes on and music goes back to normal. With an incoming call the music dims the same and the ringtone also plays through the headphones. When the call is finished, you just go on with the music.
Eugene's Mac said:
I don't know what is different on your side, but when a notification comes through while I have my headphones on and listening to music, the music dims, notification goes on and music goes back to normal. With an incoming call the music dims the same and the ringtone also plays through the headphones. When the call is finished, you just go on with the music.
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Click to collapse
Mmm interesting. So is your phone completely silent when this happens?
I've tested again and can't get my phone quiet but have notifications playing.
with your headphones plugged in - do you get a the headset icon on the top of the screen?
hot-fuzz said:
Mmm interesting. So is your phone completely silent when this happens?
I've tested again and can't get my phone quiet but have notifications playing.
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Click to collapse
Yep. Tried it with physically connecting and via bluetooth and both times get the icon and both times plays through phone and headset.
Can anyone test theirs to make sure is not just me ...... Or if its Mr and I'm doing something wrong.
Ta
if you are using the headphones supplied from htc then i am not sure, if you are plugging in standard headphones direct then read this thread had similar problems and solved it with a £1.00 cable,
http://forum.xda-developers.com/showthread.php?t=667240
It also does this when connected with bluetooth which has no connection to the socket.
Does yours mute the phone?
No one has actually said if this happens to them or not yet.
My phone doesn't mute the external speaker when the original headphone jack is connected either.
I would have thought this is quitea big flaw. Who wants to hear the phone when you gave your headphones in?
AlsoI find it odd thatI haven't seen many people talking about the same issue.
It must be something that you have installed on the phone, I actually had a few bugs here and there with the phone in the beginning until i done a factory wipe on it and started again I was having a problem with the music player only playing until the screen timed out then stopping the music giving me a minute of music. never did solve it, reset the device and its never happened again.
Basically when i play music on mine it it will play through the speaker on the phone, then when i plug in the headphones it will play through the headphones muting the phone, in point of fact i cannot get it to play through the headphones and the onphone speaker at the same time at all. Then when the phone rings the ringing will be heard in my headphones and also it will sound on the phone at the same time turning my music down at the same time. then once the call is finished the music resumes automatically.
Either your phone is playing silly beggars like mine did in the beginning or you have an app installed that is causing the problems. if you reset it back to default and the problem still occurs then you may have a faulty handset.
Sorry I'm not quite sure I made myself clear.
If I have my headphones inI don't want anything to come from the phone speaker. Something that doesn't happen. I get the ringing and all notifications through my headphones aswell as the phone.
Why would you want the phone to blast out when someone calls out every time you get a text or email if you have headphones on? I'm glad I don't commute.
my phone's external speaker makes no noise with headphones attached..
hot-fuzz said:
Sorry I'm not quite sure I made myself clear.
If I have my headphones inI don't want anything to come from the phone speaker. Something that doesn't happen. I get the ringing and all notifications through my headphones aswell as the phone.
Why would you want the phone to blast out when someone calls out every time you get a text or email if you have headphones on? I'm glad I don't commute.
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Click to collapse
micks_address said:
my phone's external speaker makes no noise with headphones attached..
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Click to collapse
OK cool.
So is that with official headset?
Can you then hear the notifications and ringing through your headset and the phone silent?
Is your profile on " normal" ?
Sound profile is on normal.. i am using sony headphones.. (the standard ones are not great to be honest) i also use nuforce ne8s... same story..
yes i can hear notifications through the headphones.. like when a text etc comes through
Thanks,
Michael
hot-fuzz said:
OK cool.
So is that with official headset?
Can you then hear the notifications and ringing through your headset and the phone silent?
Is your profile on " normal" ?
Click to expand...
Click to collapse
Ta.
It would appear that I have a dodgy handset then.
As I did a factory reset just now.
I've tried with various headsets wired and Bluetooth and can't get it to be silent with headphones attached.
I'm going down to cpw tomorrow to sort it.
Ta
And so Michael it would appear that from what haggisuk99 is saying above, he too had a dodgy handset aswell as ragwo
Anyone else able to have headphones connected, have someone ring them and the ringing ONLY be heard in the headphones NOT from the phone ?
hot-fuzz said:
And so Michael it would appear that from what haggisuk99 is saying above, he too had a dodgy handset aswell as ragwo
Anyone else able to have headphones connected, have someone ring them and the ringing ONLY be heard in the headphones NOT from the phone ?
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I don't believe I have a dodgy headphone socket as I have never had any issues with my headPHONES when using them with the Desire.
But I also confirm that the Ringtone plays in both the headPHONE and through the speaker, i.e. the speaker is not muted as it was on my previous WinMo phone Touch Pro/Raphael.
Now whether this is by design or a bug is the real question. I couldn't believe this is by design, but you never know!
I doubt its the headphone socket, something to do with software possibly ?
Ive got a mate to test his aswell, results to come later.
So now, that's 4 in this thread with the same issue.
And if i dont hear anything later, i will go into CPW tomorrow to try their stock ones.
I wrote to htc with my problem and got this reply. To be fair it only took 3 days for a reply.
Not sure they got it completely as I'm more interested in notifications playing out more than ringing.
If you agree with me please email HTC.
ta
Hi
Thank you for contacting us. In respect of the query that you have raised regarding the functionality of the HTC Desire speaker when using headphones, we must advise you that this is the correct operation of the device by design. Most customers would find it inconvenient and uncomfortable to have notifications and ringtones coming through their headset when they are listening to music (which is the primary purpose of connecting the headphones). Also, it is considered that when you are in a quiet environment, it is not useful to be able to hear the phone ring as you would not be able to talk. It is recommended therefore that you set your phone to vibrate mode. Although we greatly appreciate your suggestions and will pass these on to our software development team, for the above reasons it is highly unlikely that this functionality will be changed. If you require any further assistance, please do not hesitate to contact us again.
Kind Regards

inconsistent system-sound volume

I've noticed since Lollipop that the phone's system sounds (e.g. when tapping to launch an app) are sometimes faint, sometimes at normal volume. I have all volume sliders at maximum, and I've tried toggling muting on and off. I've already factory-reset the phone since Lollipop.
What often happens is that an initial tap or two sound faint, but subsequent taps just a second later are normal. It's a bit annoying. Is there anyone else who's encountered this, or knows of a solution? (I'm using Google Now launcher, if that matters.)
I've noticed that the speaker output seems lower.
The problem goes away when I reboot the phone. But it returns after I use wired headphones to listen to media. There's no problem during the headphone use, but afterward the system-sounds have inconsistent volume again (until I reboot again).
Same here on my uk note 4 it did it on kikkat also wish there was a fix.mine does it randomly does matter if headphones are plugged in or not here is a video of a dude with my issue
https://www.youtube.com/watch?v=GuSo7uI_hN4
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Note 4 sucks as the system sounds ain't stable and no fuming fix.Nokia phones are much better I never had issues with them

Speaker problems

Hello. I'm having serious problems with the speaker on my Nexus 5X (bought it 20-30 days ago), updated to Android Nougat 7.
What happens is that, at random times, the speaker won't work at all. No alarms, notification, music etc. Even the Youtube app won't be able to play any video during that time.
It sometimes fixes itself, randomly. Also, ifi reboot the device, the speaker will start working again.
Is this a hardware or software issue? Any fix?
DJDB said:
Hello. I'm having serious problems with the speaker on my Nexus 5X (bought it 20-30 days ago), updated to Android Nougat 7.
What happens is that, at random times, the speaker won't work at all. No alarms, notification, music etc. Even the Youtube app won't be able to play any video during that time.
It sometimes fixes itself, randomly. Also, ifi reboot the device, the speaker will start working again.
Is this a hardware or software issue? Any fix?
Click to expand...
Click to collapse
I have been experiencing the same issue. My speaker usually goes out, but randomly when the battery is low it starts working again. I have tried soundabout and it works only if a headphone is inputted. Some people use Pressy i know, but too much of a hastle. Any new workaround for this issue. This is my second nexus 5x the last one burned out after firmware update, and now just powers on for a few seconds and auto shuts off.
I still think its a great phone, just wish the speaker issue could be resolved. Thought I'd come to the community for like minded
Note: I've also done the alcohol cleaning for the headphone port, and replacing the whole speaker unit with my burned out unit. All failed
What happens when you press the volume buttons during that time?
Sometimes my Media volume is silent until I change the volume, but it has never affected system sounds only Media.
bblzd said:
What happens when you press the volume buttons during that time?
Sometimes my Media volume is silent until I change the volume, but it has never affected system sounds only Media.
Click to expand...
Click to collapse
Nothing happens when i toggle the volume buttons

Pixel XL - No sound from speakers

Alright guys, I've got a problem I haven't quite dealt with before:
I've got no sound coming from my "external" phone speakers. The in-ear speaker works fine, and so does the mic. That means I can take phone calls just fine. Listening to Whatsapp voice messages is a challenge because Whatsapp uses the speakers which means the message plays with no sound, that is until I hold the phone to my face and the prox switch tells the app to play through the ear speaker. No YouTube videos or Snapchat sounds.
I looked around the forums and such but didn't find anything. I've checked all the system settings I know to check, but nothing I can find is "muting" the sound. My apps list is fairly standard. Stock rom and kernel, unlocked since day 1 but without even a recovery installed. Basically a factory phone.
What are you guys thinking? I'm happy to try basically anything. Even thinking of slapping a ROM into this beast to see what happens, although I doubt there's too much development going on for a 2yo phone...
Cheers!
Update:
I've got intermittent sound. I haven't opened the phone and have no reason to think water ingress could be the problem, but I can't think of a reason that the speakers would work intermittently. Sounds more like a hardware problem than a software problem to me. Anyone else?
It also happened to me except I didn't have any sound coming from both speaker and the earpiece. Not sure what happened though.
I Have Seen The Future said:
It also happened to me except I didn't have any sound coming from both speaker and the earpiece. Not sure what happened though.
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Click to collapse
Well it only has one speaker. As for the others most likely hardware related.
taygeezy said:
Update:
I've got intermittent sound. I haven't opened the phone and have no reason to think water ingress could be the problem, but I can't think of a reason that the speakers would work intermittently. Sounds more like a hardware problem than a software problem to me. Anyone else?
Click to expand...
Click to collapse
Weirdly, I'm stuck in unreliable-sound limbo. I get sound most of the time, but speaker sound disappears occasionally with no predictability that I've found. Interestingly, If I mash or smack the bottom of the phone phone screen by the speakers, sometimes sound will come back on briefly or entirely. Weird, huh? Not sure what could be causing a connection problem. Maybe I'll open up the phone eventually and find out.

Bluetooth Audio Volume Jumping Around On It's Own After Call/Assistant?

Haven't seen this specific issue answered yet - if its a duplicate somewhere a point to the right thread would be appreciated.
For whatever reason over the last couple months, the volume on my pixel 2xl will jump way up (or way down) when on bluetooth either after a call or after using google assistant. It doesn't seem to happen everytime, but just now I was listening to music on my bluetooth headphones at my desk and got a call. I took the call on the headphones by answering the phone and then as soon as I hung up, the volume on the phone shot up to 100% which was not enjoyable.
This also happens when connected to my truck (Ford SYNC) or my running earbuds, and it can also crank the media volume way down (happens frequently in the truck) after a call, at which point I have to manually adjust the volume again. The same activity also happens if I activate google assistant and issue a voice command, but in both cases it is not 100% consistent. It appears like the system is trying to dynamically change the volume for some perceived situation, but it sucks at it.
I also use A2DP app for volume control settings and app launching for all my connections, but I have used that since I got this phone 2 years ago and none of the settings have changed.
Anyone had similar behavior and found a fix? It is really annoying when my music goes so low that I can't even hear it in the truck after a call, and equally annoying when I have headphones on and it cranks the volume up and tries to blow out my eardrums.

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