Hello,
As you all know in Europe, and thus The Netherlands, bootloader unlocking doesn't void warranty due to laws. Nonetheless Lenovo's moto G5 Plus support page says that it does void warranty, but doesn't specify Europe specific rules.
So yesterday I was poking around in the warranty documents on my new moto G5 Plus, and I found some interesting things. The most interesting part is this here:
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As you can see it contains a warning against bootloader unlocking on the International model XT1685. In the warning it states that if you unlock the bootloader, any damage caused by unlocking isn't covered. This led me into thinking that warranty for hardware defects of the phone isn't voided by the unlocking of the bootloader. I think it does mean that due to the law, and because it specifies only bootloader unlocking/rooting defects do void the warranty. What do you all think of this? Is this seen before by others? Does this only apply in the EU? Does this only apply to XT1685? Please discuss it down below. I'll keep this post updated with the latest info from Lenovo
I also posted this as a question on Lenovo's support forums (in a similar post, but differently worded etc.), because I want to hear from Lenovo themselves too, if this is posted in the wrong subforums please let a mod move this.
EDIT: Title is misleading I had a question mark in it, but it doesn't show up, if a mod can edit the title to "Bootloader unlocking possibly doesn't void warranty EU" I would be grateful.
Kind regards,
dev_freak (I rather have the name Procyon here)
Update: apparently it doesn't void warranty directly, it only will void warranty if there's a defect directly caused by unlocking. This is what a Motorola/Lenovo employee told me.
You are right: unlocking the bootloader should NOT void your warranty unless Moto/Lenovo can prove the damage to the device is related to the unlocking of the bootloader (or rooting etc).
That's the theory. A few years back I owned a Moto X, on which the WiFi broke. This less to massive battery drain and a unusable device.
I contacted the webshop I bought it from, and received details on how to return it to Motorola. A few weeks later I received it back from Motorola Repair, along with a standard form and a box checked stating the bootloader was unlocked, and therefore warranty was voided.
This led to numerous phonecalls to the seller and Motorola helpdesk, neger leasing to any result.
This ended in buying a Xiaomi, since I felt it was useless paying for a phone with European warranty when I was going to unlock and root it anyway.
My personal recommendation: if you intend to unlock the bootloader, be prepared to lose your warranty.
marco_ said:
You are right: unlocking the bootloader should NOT void your warranty unless Moto/Lenovo can prove the damage to the device is related to the unlocking of the bootloader (or rooting etc).
That's the theory. A few years back I owned a Moto X, on which the WiFi broke. This less to massive battery drain and a unusable device.
I contacted the webshop I bought it from, and received details on how to return it to Motorola. A few weeks later I received it back from Motorola Repair, along with a standard form and a box checked stating the bootloader was unlocked, and therefore warranty was voided.
This led to numerous phonecalls to the seller and Motorola helpdesk, neger leasing to any result.
This ended in buying a Xiaomi, since I felt it was useless paying for a phone with European warranty when I was going to unlock and root it anyway.
My personal recommendation: if you intend to unlock the bootloader, be prepared to lose your warranty.
Click to expand...
Click to collapse
I know this, that's why I won't root.
Related
For those that didn't get the news...
http://www.engadget.com/2011/05/26/htc-officially-dissolves-locked-bootlader-policy/
http://www.facebook.com/HTC/posts/10150307320018084
They just announced that they won't be locking the bootloaders anymore... now give us a way to S-OFF our phones...
this is a really great move. i'm super excited about them doing this.
however, will they unlock the inc2 bootloader through an ota update or something? or will it only be for new phones, i really hope we get it for s-off
Yes, now if they will just make that policy retroactive...
Someone send an email to HTC asking if it will cover the dinc2. I've seen people on the EVO 3d forums receiving answers.
Sent from my ADR6350 using XDA App
I have no evidence of this, but if HTC has agreed that already released hardware with locked loaders (EVO 3D) will get unlocked, my guess is all locked devices will get the same treatment.
Good question, Ted. We definately understand the concern regarding the phones with bootloaders that are currently locked. At this point in time, we don't have any information on if and how existing locked bootloaders will be unlocked. Though, once we reach a decision and plan regarding the currently locked phones, we'll definately announce this through our website, as well as Facebook & Twitter, as well. Stay tuned; we'll definately let you know, as soon as the information becomes available.
I asked and this is what they said. So I guess they don't know or don't want to tell me?
Sent from my ADR6350 using XDA App
I'm a bit nervous because I received a personal email response high up from HTC (The CEO) just a few hours after I sent an email ranting about the locking down of their devices. I followed up with a question about devices that have already been shipped, and if they would be unlocked with future OTA updates.
I received no answer, so then I emailed them again asking the same question with more "detail" and still no response. I then called their North America headquarters inquiring about the same thing—nobody had an answer there either.
I hope they do the right thing—I don't have insurance on this phone, but if the policy isn't retroactive, and it is only for new devices, I'm sure I can get this thing returned due to my "special" customer service interactions.
And by "special," I mean super *****y and aggressive. LOL. This thing is riddled with bugs that you can easily use to your advantage if you want to return it, even if you don't have insurance, or if you are past the 14 day window.
Move to proper forum.
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Their English is so bad, lol.
Sent from my ADR6350 using XDA App
Ill bet that decision changes too. It doesn't look at all official there so we still have hope.
Yup...Tapatalk'd
I would highly recommend that rooting efforts continue. I would be (pleasantly) surprised if unlocking happens. Keep in mind that public postings from the CEO like the one on Facebook are put together by their PR, not the CEO himself, and they specially craft their comments, meaning "unlock" was not mentioned and probably won't happen.
As far as I've seen, HTC has been quite active answering questions about this except for the ones that involve currently locked devices.
nimdae said:
As far as I've seen, HTC has been quite active answering questions about this except for the ones that involve currently locked devices.
Click to expand...
Click to collapse
I think (or at least I hope) that this means that they just haven't made that decision yet, as opposed to the possibility that they have made the decision to not unlock the bootloader but don't want to say that at this time. I think that decisions like this involving currently carrier-locked phones involve more than just HTC, and Verizon likely has a large say in the matter. (Because unlocking the bootloader is the first step to unlocking the radio which Verizon certainly doesn't want)
If I were a little more curious than I am right now, I might contact Verizon and see what they have to say about it.
The phone came from America brand new but it's an international model? (CID- 11111111), It has a Gyro - rotation sensor fault (screen doesn't rotate, compass doesn't work etc)that needs a HTC warranty repair.
I decided to restart and do a factory reset from the boot menu and I was quite alarmed to see that although the device is locked, it has S-OFF! I've no idea why it would be S-OFF from new? I'm somewhat concerned that it might effect my warranty claim.
I've only had the phone for 2-3 days and it's all the standard HTC software, OTA to the 0.11 version.
It happens, sometimes they slip through the net.
UKseagull said:
The phone came from America brand new but it's an international model? (CID- 11111111), It has a Gyro - rotation sensor fault (screen doesn't rotate, compass doesn't work etc)that needs a HTC warranty repair.
I decided to restart and do a factory reset from the boot menu and I was quite alarmed to see that although the device is locked, it has S-OFF! I've no idea why it would be S-OFF from new? I'm somewhat concerned that it might effect my warranty claim.
I've only had the phone for 2-3 days and it's all the standard HTC software, OTA to the 0.11 version.
Click to expand...
Click to collapse
You are very lucky to get an s-off device; did you check you check to see whether or not screen rotation is enabled (options->screen)? The compass can be flaky when wifi in enabled, so disable it.
Yes, checked the settings etc, reset a couple of times but it's a no go.
Thanks for the replies. :good:
I would demand the same CID and S state from the warranty though because they will probably change the mainboard ; is your bootloader unlocked, relocked or locked? Check first before you send your device away because if it is (re)locked you probably will be out of warranty but since you have s-off people here might be able to get your bootloader to locked status
It's locked, the phone is just a couple of days old and has only recieved the OTA's.
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You're good to go to get it swapped/repaired, really a shame though because you were very lucky to get an s-off/supercid device
BTw it's kind off strange you received on OTA because devices with supercid shouldn't receive them :s maybe you should report here
UKseagull said:
It's locked, the phone is just a couple of days old and has only recieved the OTA's.
Click to expand...
Click to collapse
Please post in SOFF thread under general section. They may be interested in getting their hands on yours.
Sent from my HTC One X using xda premium
Would u please give us first 5 digit of Device sl no.
I can check the packaging when I get home later today and let you know. UPS are collecting the phone today, so there's little else that I can do Otherwise.
HT23CW
Hi,
I have an european H815, unlockable by the LG tool.
I really want to be rooted, but I think I will not unlock my bootloader. I don't want to lose the warranty of my brand new G4. So I'm waiting a new root method (@autoprime is at work)
It seems that i am the only person on xda thinking like this. Is it true?
What do you think about that point?
Envoyé de mon LG-H815 en utilisant Tapatalk
Most of us have 3rd party warranties like SquareTrade or some carrier branded warranty.
Also my carrier (Tmobile) actually does warranty exchanges for a $20 fee. As long as your phone doesn't have physical or water damage they'll honor a warranty and never look or care of a unlocked bootloader or a rooted phone.
So yeah most of us don't care about a OEM warranty.
Sent from my LG-H811 using Tapatalk
Doesn't matter to me. Im addicted to flashing customs roms
shook187 said:
Also my carrier (Tmobile) actually does warranty exchanges for a $20 fee. As long as your phone doesn't have physical or water damage they'll honor a warranty and never look or care of a unlocked bootloader or a rooted phone.
Click to expand...
Click to collapse
Wow, that's pretty good! Verizon's extended-warranty deductible is $100, I believe.
Nahh I got a pretty tight one.
Sent from my G4 using your mom
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can someone explain to me what that is and what does it mean?
Sent from my LG-H811 using Tapatalk
I have rooted every phone I've ever been able too. I have sent everyone of them in on warranty, fir one reason or another. Sometimes just because my screen was scratched. NEVER has Verizon ever said one word to me.
Sent from my VS986 using Tapatalk
I still wonder if it's even legal to void warranty if you root your phone..
black_label said:
Doesn't matter to me. Im addicted to flashing customs roms
Click to expand...
Click to collapse
i am, too.
but when a team release a tool to root and to install alternative bootloader, you can relock your bootloader before to send your phone in the repair center, right?
I echo what other's have said. I have 3rd party insurance, so the lack of warranty doesn't bother me at all.
Likewise, I have only ever had one issue with a warranty repair and that was Sony who got sniffy about fixing my Z2 because of it being rooted. They sent it back for free (after some complaining) and then I claimed through my 3rd party insurance.
Job jobbed, brand new replacement, everyone was happy.
I have unlocked, rooted, and sent in Samsung, LG, AND HTC phones, often with custom Roms on them for exchange because of different reasons. Probably 10 to 15 times. NEVER NEVER NEVER have I been contacted, billed, reprimanded, etc. NEVER
Sent from my VS986 using Tapatalk
Vicious Von said:
View attachment 3377486 can someone explain to me what that is and what does it mean?
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
It's a security feature. If you want to unlock the bootloader, you have to check that option first. Otherwise, someone could steal your phone, unlock the bootloader and have free reign. With this, they'd have to have your PIN to open the lock screen first, to get to that option.
Unfortunately, checking that option doesn't actually unlock the bootloader, only allows it to be unlocked if the manufacturer provides an unlock option.
---------- Post added at 23:28 ---------- Previous post was at 23:26 ----------
Theuntje said:
I still wonder if it's even legal to void warranty if you root your phone..
Click to expand...
Click to collapse
I'm sure I heard that at least in Canada, saying "warranty is void if you do X" is meaningless, unless they can prove that doing X actually caused the problem. So if you unlocked the bootloader and then had a software issue, they might not honour the warranty, but if you had something like a faulty screen, they'd still have to fix it (but they'd probably try to weasel their way out of it).
But I might be totally wrong. I'm not a lawyer!
shook187 said:
Most of us have 3rd party warranties like SquareTrade or some carrier branded warranty.
Also my carrier (Tmobile) actually does warranty exchanges for a $20 fee. As long as your phone doesn't have physical or water damage they'll honor a warranty and never look or care of a unlocked bootloader or a rooted phone.
So yeah most of us don't care about a OEM warranty.
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
When your a hacker like me warranties are meaningless. Been doing this sort of thing far to long to care.
Hi, I am an ex OP3 user who switched to a OP8P recently and I was going through all the forums related to OP 8 Series to find out if rooting this device will void my warranty or not (It didn't void the warranty of OP3 back in 2016 and I was curious if OP has changed their stance related to rooting).But there was no official or forum answer available for this query so I did the next best thing and I asked the official oneplus chat support.The answer was UNLOCKING YOUR BOOTLOADER or ROOTING YOUR ONEPLUS 8 SERIES DOES NOT VOID IT'S WARRANTY.
PS: Of course, if something happens to the phone hardware it will not be covered under warranty though.
PPS: I am from India, It may be different for your country
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RounakCreationz said:
Hi, I am an ex OP3 user who switched to a OP8P recently and I was going through all the forums related to OP 8 Series to find out if rooting this device will void my warranty or not (It didn't void the warranty of OP3 back in 2016 and I was curious if OP has changed their stance related to rooting).But there was no official or forum answer available for this query so I did the next best thing and I asked the official oneplus chat support.The answer was UNLOCKING YOUR BOOTLOADER or ROOTING YOUR ONEPLUS 8 SERIES DOES NOT VOID IT'S WARRANTY.
PS: Of course, if something happens to the phone hardware it will not be covered under warranty though.
PPS: I am from India, It may be different for your country
Click to expand...
Click to collapse
I think they meant if something happens to device HW because of rooting (like overclocking etc.) It voids warranty. I have got my display replaced and then fingerprint sensor calibrated. Both times my device was rooted (didnt bother to remove it) and they didnt care about it in a service center. I am from Finland. Actually I didnt even need a receipt to get my device serviced..
pyry666 said:
I think they meant if something happens to device HW because of rooting (like overclocking etc.) It voids warranty. I have got my display replaced and then fingerprint sensor calibrated. Both times my device was rooted (didnt bother to remove it) and they didnt care about it in a service center. I am from Finland. Actually I didnt even need a receipt to get my device serviced..
Click to expand...
Click to collapse
Yes I know, I too have used warranty while being rooted multiple times when I was using OP3. That not including hardware is for things like frying up your motherboard by overclocking (as you said) or flashing some unstable kernel.
this is even published on OP web page
https://www.oneplus.com/si/support/shopping-help/details#85000005+GD00000034
RounakCreationz said:
Hi, I am an ex OP3 user who switched to a OP8P recently and I was going through all the forums related to OP 8 Series to find out if rooting this device will void my warranty or not (It didn't void the warranty of OP3 back in 2016 and I was curious if OP has changed their stance related to rooting).But there was no official or forum answer available for this query so I did the next best thing and I asked the official oneplus chat support.The answer was UNLOCKING YOUR BOOTLOADER or ROOTING YOUR ONEPLUS 8 SERIES DOES NOT VOID IT'S WARRANTY.
PS: Of course, if something happens to the phone hardware it will not be covered under warranty though.
PPS: I am from India, It may be different for your country
Click to expand...
Click to collapse
It's there is the OnePlus website it self, this post is not required
Have rooted many OnePlus devices and it's always been able to be RMA'd, it'll be the same.
Rooting isn't actually the issue, it's usually unlocking the bootloader, but OnePlus doesn't have the same stringent warnings as other OEM's.
Much to everyone who buys one plus devices fortune.
Personally I would relock the bootloader if I was to RMA a device, unless it was a brick in which case it doesn't matter.
I buy Alot of gardets on ebay and resell in my country but this particular is new to me
I checked and found something Strange and someone said the phone is on fmm lock
The challenging part is that I cannot go to recovery mode or download mode (image attached)
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Please can iget through with this?
I can longer send it back to USA rather I am finding a solution to this. Thank you
Contact the seller and ask them to remove the lock
*Detection* said:
Contact th jie seller and ask them to remove the lock
Click to expand...
Click to collapse
The seller claims he cannot trace it
Its a stolen Phone or registred as such
hold volume down + power to force shut down the phone and then quickly do the recovery key combo / download mode combo before it reboots
This does look like a stolen phone and should be returned.
One of the hazards of buying second hand phones etc.
If you bought it through somewhere like ebay then claim the money back. If you didn't then it's a case of buyer beware and need to chalk it up to "you live, and you learn"
Rule no. 1 dont trust e-bay for used electronics
Rule no. 2 dont buy used electronics without seeing with your eyes.
Been dealing with used phones for almost 5 years, never had any issue.
Okijaamaka said:
I buy Alot of gardets on ebay and resell in my country but this particular is new to me
I checked and found something Strange and someone said the phone is on fmm lock
The challenging part is that I cannot go to recovery mode or download mode (image attached)
Please can iget through with this?
I can longer send it back to USA rather I am finding a solution to this. Thank you
Click to expand...
Click to collapse
If i were you, i will request refund and return the phone to seller.
If you are past the return dates, i would pop in a simcard and keep the phone charged.
Then lodge a police report saying you got scammed buyingthis suspected stolen phone.
When the original phone owner come knocking on your door, you have the police report with your intentions stated to protect you from legal liability, and just return the phone to the owner.
Or.. still the phone for parts
Sent from my SM-G985F using Tapatalk
Thank you
JR_44 said:
hold volume down + power to force shut down the phone and then quickly do the recovery key combo / download mode combo before it reboots
Click to expand...
Click to collapse
The new security lock or prevent it from entering recovery mode
Quite Strange
FMM is unbreakable like iPhone lock
thanks God better late than never that came to Samsung from iPhone
You reseller has sold you a stolen phone, Bypass gmail services lock other term frp bypass lock, Look Google for answer its possible on every android i did it few times on my own samsung s20 plus and I can confirm it works even tested for few friends and there where realy happy that there could acces there own phones after forgot pincode or fingerprint lock no need for recovery or any tools only a file and USB connection plus an desktop computer
rubenownz said:
You reseller has sold you a stolen phone, Bypass gmail services lock other term frp bypass lock, Look Google for answer its possible on every android i did it few times on my own samsung s20 plus and I can confirm it works even tested for few friends and there where realy happy that there could acces there own phones after forgot pincode or fingerprint lock no need for recovery or any tools only a file and USB connection plus an desktop computer
Click to expand...
Click to collapse
no solution
hello everyone, today ebay stepped in and said i can no longer get my refund because its more than 30 days since i opened the return case,
since this phone is stuck with me, i know the screen can cover some of my losses, but i really want to know if there is another solution to this
thank you
As already stated, this is most likely a stolen phone that's been resold. Next step would be a police report and making sure it finds its way back to the rightful owner (or simply just handing it over to the authorities).
Keeping it and/or selling it for parts when knowing it is most likely stolen is morally ambiguous and in many parts of the world likely illegal.
This thread has run it's course, so I'm closing it now.
Cheers
Didgeridoohan
Forum Moderator/Developer Relations