Develop Bugs

Motorola really suck!!!

Sorry if the title offended motorola lover(my apologies)
but really..
motorola really sucks.:/.
Firstly downgrading our hardware(overclocking the same processor in other phones)
then serving us with a locked boot loader..(with an indefinably long waiting time for unlocking)
then at the time of repairing they take 2 weeks to replace a motherboard and then return a completely different defy to customer(broken from side,various cracks and scratches,even the front housing was not the same as the scratches that were on my old defy were not even there now) ..
what came to my surprise was that their customer support replaced my whole motherboard while they had to replace just camera unit...
and when i said there is some mishap(that they might have given me the wrong piece) the engineer started blaming me saying you didnt tell us of any scratch and all..
and he started saying that motorola has a policy that any phone damaged during the repairing is to be bourne by customer and i was like
..
but i asked him to give me that in writing but he started hesitating and some how got convinced to send it to corporate office for repair
now you tell me is it fair to give me a badly damaged phone after repairing only because i chose motorola over samsung or nokia..
sorry for any grammatical error is any as i am feeling sleepy...

Sainyam said:
Sorry if the title offended motorola lover(my apologies)
but really..
motorola really sucks.:/.
Firstly downgrading our hardware(overclocking the same processor in other phones)
then serving us with a locked boot loader..(with an indefinably long waiting time for unlocking)
then at the time of repairing they take 2 weeks to replace a motherboard and then return a completely different defy to customer(broken from side,various cracks and scratches,even the front housing was not the same as the scratches that were on my old defy were not even there now) ..
what came to my surprise was that their customer support replaced my whole motherboard while they had to replace just camera unit...
and when i said there is some mishap(that they might have given me the wrong piece) the engineer started blaming me saying you didnt tell us of any scratch and all..
and he started saying that motorola has a policy that any phone damaged during the repairing is to be bourne by customer and i was like
..
but i asked him to give me that in writing but he started hesitating and some how got convinced to send it to corporate office for repair
now you tell me is it fair to give me a badly damaged phone after repairing only because i chose motorola over samsung or nokia..
sorry for any grammatical error is any as i am feeling sleepy...
Click to expand...
Click to collapse
the b/l will never be unlocked for defy by moto ^^
if it were we'd hold on to our aging ph's for a couple more years & wouldn't go out and buy say a razr with official unlocked b/l or the like...
modders mod & play with their ph's voiding warranty... if I break it I fix it
ph repair services can be dodgy at the best of times
it's not just moto services that are fubar...

Sainyam said:
Sorry if the title offended motorola lover(my apologies)
but really..
motorola really sucks.:/.
Firstly downgrading our hardware(overclocking the same processor in other phones)
then serving us with a locked boot loader..(with an indefinably long waiting time for unlocking)
then at the time of repairing they take 2 weeks to replace a motherboard and then return a completely different defy to customer(broken from side,various cracks and scratches,even the front housing was not the same as the scratches that were on my old defy were not even there now) ..
what came to my surprise was that their customer support replaced my whole motherboard while they had to replace just camera unit...
and when i said there is some mishap(that they might have given me the wrong piece) the engineer started blaming me saying you didnt tell us of any scratch and all..
and he started saying that motorola has a policy that any phone damaged during the repairing is to be bourne by customer and i was like
..
but i asked him to give me that in writing but he started hesitating and some how got convinced to send it to corporate office for repair
now you tell me is it fair to give me a badly damaged phone after repairing only because i chose motorola over samsung or nokia..
sorry for any grammatical error is any as i am feeling sleepy...
Click to expand...
Click to collapse
Motorola Really Sucks in Servicing i have a bad experience With Them once upon a time my ZN5 Not working so good so i gave it to the service center..after a month i got my phone back but the camera lens scratched and the micro phone notworking etc etc i complained Back they said i need to pay 2k for fixing Them...even if u want to apply doa they will suck time and even they dont know how to install a rom...

King_Rat said:
the b/l will never be unlocked for defy by moto ^^
if it were we'd hold on to our aging ph's for a couple more years & wouldn't go out and buy say a razr with official unlocked b/l or the like...
modders mod & play with their ph's voiding warranty... if I break it I fix it
ph repair services can be dodgy at the best of times
it's not just moto services that are fubar...
Click to expand...
Click to collapse
Its not the same with nokia(i love their service)..
once i had a broken earphone on e71 and much to my surprise they replaced it within 10 mins or so..
and while same with motorola took one week to get repaired..
if i break it i am responsible(i know) but the phone broke when i flashed original rom.
So its motorola's software who broke it
not am waiting for my mobile to send to chennai for replacement..

L7iharsha said:
Motorola Really Sucks in Servicing i have a bad experience With Them once upon a time my ZN5 Not working so good so i gave it to the service center..after a month i got my phone back but the camera lens scratched and the micro phone notworking etc etc i complained Back they said i need to pay 2k for fixing Them...even if u want to apply doa they will suck time and even they dont know how to install a rom...
Click to expand...
Click to collapse
really the engineer here didnt even know that motorola has a locked bootloader..even he didnt know what bootloader is ???
all he knew was the is case of doa replace pcb and install rom using rsd...
and if anything else happen send them to another service centre..

Sainyam said:
really the engineer here didnt even know that motorola has a locked bootloader..even he didnt know what bootloader is ???
all he knew was the is case of doa replace pcb and install rom using rsd...
and if anything else happen send them to another service centre..
Click to expand...
Click to collapse
Well, the service center experience was good. Had one stuck pixel on the screen, they replaced the TFT panel. Got the phone back in 8 days without any damage.
One thing is for sure, this is my first and last Motorola!!!

Sainyam said:
really the engineer here didnt even know that motorola has a locked bootloader..even he didnt know what bootloader is ???
all he knew was the is case of doa replace pcb and install rom using rsd...
and if anything else happen send them to another service centre..
Click to expand...
Click to collapse
yes most service guys are like that...but some guys are pros bcoz wen i went to service i dunno which software he used he showed me the list of custom..roms that im used...im really shocked
Sent from my MB525 using XDA

motorola defy always rocking
motorola defy always rocking

Sainyam said:
Sorry if the title offended motorola lover(my apologies)
but really..
motorola really sucks.:/.
Firstly downgrading our hardware(overclocking the same processor in other phones)
then serving us with a locked boot loader..(with an indefinably long waiting time for unlocking)
then at the time of repairing they take 2 weeks to replace a motherboard and then return a completely different defy to customer(broken from side,various cracks and scratches,even the front housing was not the same as the scratches that were on my old defy were not even there now) ..
what came to my surprise was that their customer support replaced my whole motherboard while they had to replace just camera unit...
and when i said there is some mishap(that they might have given me the wrong piece) the engineer started blaming me saying you didnt tell us of any scratch and all..
and he started saying that motorola has a policy that any phone damaged during the repairing is to be bourne by customer and i was like
..
but i asked him to give me that in writing but he started hesitating and some how got convinced to send it to corporate office for repair
now you tell me is it fair to give me a badly damaged phone after repairing only because i chose motorola over samsung or nokia..
sorry for any grammatical error is any as i am feeling sleepy...
Click to expand...
Click to collapse
They are just evil but their phones are damn good. They give one the finest hardware. I get it they overclock the same processor and use it. It is actually beneficial. Even if you buy a phone with less processing speed, you can still overclock it. Its not just MOTO does this each and every android manufacturer do this. Most of the time they use the same processor on many phones. I agree service centers in INDIA are really bad. More over you don't have any idea about Samsung. Nokia sucks with their stupid firmware and the stylish N800 with a stupid Windows Phone OS.

Surprisingly, this my 8th phone from Motorola and I'm pretty satisfied..
Had a few experience with servicing and it was satisfactory..I broke my BT headset once n it was replaced with a brand new one..
Locked BL is a pain sometimes but at the same time, it means there's a little chance to brick the phone..
Doesn't matter from where I send it, what matters is written above

The only good thing about Defy is its ruggedness..
Without it, certainly i will immediately sell my phone to another one, which have an option to unlock its bootloader.
Just look at Sony, they write an OFFICIAL step by step to unlock devices bootloader.
Of course it will broke the warranty, but at least customer have their right to do whatever they want to their devices. To unleash its power and capabilities on proper custom rom.
Sorry Motorola, this is my last Motorola device. Unless Motorola change their policy about what customer could do on their devices.
Sent from Tapatalk v2.0 for Android

I love Motorola phone.....
It had excellent hardware and excellent quality...
But service center are like hell.....
I gave my phone for 1and half months now.. Still I didn't got it back...
This is one thing why we started feeling to go for Nokia......

Can someone (in New Delhi) help me with repairing my Defy.?

Is there someone who can help me repair my Defy+ (In New Delhi).?
Well, lemme share my problem with all of you first, M a new android user. I switched from Symbian to Android a few months ago (on 9th april 2012 to be precise), bought a new Motorola Defy+. Tested the water resistance many a times. Worked like a charm. Took it to shower with me. After a few days of purchase, i dropped the phone, by mistake, on the road. Picked it up immediately. Noticed a few scratches here & there, on the edges of the body only, none on the screen, ofcourse i had a screen guard on it too, so the screen was completely safe.
After a few days of that incident, i started noticing dust under my screen. & it increased day by day. One day i decided to wash it cuz it was getting dirty, & noticed water getting inside the screen. After a few minutes, noticed a lot of water inside the screen. Then i let the phone dry for a whole day & all the water disappeared (but the dust inside the screen still remained).
Then after about a month of usage with all that dust inside the screen, i decided to visit motorola service centers. Well, there are no official moto service centers in my city (New Delhi, India) where i can get my device serviced. I visited one service center, it was kind of a shared service center. They said to leave the phone with them for a week, & the motorola engineers will visit that service center & will tell them what parts need repairing, the cost, etc etc (ofcourse my device is still in warranty). I wasn't ready to leave my phone in such shady hands, as i didn't trust those people. So i came back home. A few days later, had my Defy+ opened by a local engineer. Cost me a fortune. But he opened it & properly cleaned the screen. I was happy.
The next morning, there was dust inside the screen again.
It increased day by day again. I just decided to let it be & lived with it. I got my defy+ to that same engineer again. He again opened the phone (costing the same fortune) & again cleaned it. This time, i got it laminated too, from the sides, & didn't leave any opening (since i thought the dust was going from the sides). The next morning, i noticed that engineer had left some fingerprints & dust inside the screen & all my efforts had been in vain.
So now, m tired of it all, i had the WORST experience with Motorola Defy+. Well, right now m not really worried of my warranty. Just wanna make my Device neat & clean. So is here any one here who can help me.? Do we have any indian user here, living in Delhi, who can repair my device.? I don't need any expert with the defy's hardware. I just need someone who can open it & who knows what he is doing (since m too damn scared to break my first droid)
Also, if there's any other solution to my problem, please, feel free to share it with me.

how much you paid to clean?
you must always give back to motorola service center.... dont beleive they dont have service center in delhi??

popcorn1122 said:
how much you paid to clean?
you must always give back to motorola service center.... dont beleive they dont have service center in delhi??
Click to expand...
Click to collapse
Umm. There are no MOTOROLA exclusive service centers like Samsung, Nokia, etc. There are some offices type service centers. They're like shared centers for BB, HTC, Moto, etc. & i was really uncomfortable leaving my phone with them for a week. So i couldn't do it. :\
& i paid 400 INR per cleaning. :\
Laminating charges extra.

you should have given it to the shared guys... they would have given you a receipt...
but in india... even company service centers are not reliable

popcorn1122 said:
you should have given it to the shared guys... they would have given you a receipt...
but in india... even company service centers are not reliable
Click to expand...
Click to collapse
Exactly. Not reliable. :\
So couldn't give it to them.
What should i do now.?

WHR u put up in Delhi
BTW I live in saket
Sent from my MB525 using xda premium

illumanati22 said:
WHR u put up in Delhi
BTW I live in saket
Sent from my MB525 using xda premium
Click to expand...
Click to collapse
I live in East Delhi (Dilshad Garden), but i can bring my device to saket if you can really help me out. I wanna get it cleaned & solve the problem permanently. So that more dust doesn't go inside the screen.

Repair cost at Samsung Service Center.

As the title stated, how much is the cost of repairing my SGW at Samsung Center? Practically in Malaysia.

synmal said:
As the title stated, how much is the cost of repairing my SGW at Samsung Center? Practically in Malaysia.
Click to expand...
Click to collapse
didnt really know.can u tell to repair what part?as far as i know( just a guess) to repair a hardbricked w may cost u a price of another phone probably with a same spec as the w.this is just base on my observation in this forum.CMIIW

afif_7070 said:
didnt really know.can u tell to repair what part?as far as i know( just a guess) to repair a hardbricked w may cost u a price of another phone probably with a same spec as the w.this is just base on my observation in this forum.CMIIW
Click to expand...
Click to collapse
Well, my phone has been randomly reboot and stuck on a bootloop like crazy after my niece dropped my phone. I went to a repair shop saying that maybe the motherboard damaged due to the impact and they can't repair it. Wanted to send it to Samsung Service Center but is it worth the trouble. If it cost the same or more than when I bought it (I bought the phone secondhand), I think I consider buying a new phone then.

synmal said:
Well, my phone has been randomly reboot and stuck on a bootloop like crazy after my niece dropped my phone. I went to a repair shop saying that maybe the motherboard damaged due to the impact and they can't repair it. Wanted to send it to Samsung Service Center but is it worth the trouble. If it cost the same or more than when I bought it (I bought the phone secondhand), I think I consider buying a new phone then.
Click to expand...
Click to collapse
if motherboard prob mayb it will cost d same price or more..since it can still boot, can u try enter recovery mode n flash any rom.any stable rom will do.see if it still give u bootloop n random reboot.try with flashable stock rom (there's a guide in the gen thread bout on how to flash it).if cant enter recovery mode try installing using odin..really sorry if it didnt help.atleast ill try all of this b4 sending my phone to SSC.
edit.
maybe u can call SSC(samsung service centre) n ask them how much does it cost for replacing damaged motherboard.will save your time on going there.

afif_7070 said:
if motherboard prob mayb it will cost d same price or more..since it can still boot, can u try enter recovery mode n flash any rom.any stable rom will do.see if it still give u bootloop n random reboot.try with flashable stock rom (there's a guide in the gen thread bout on how to flash it).if cant enter recovery mode try installing using odin..really sorry if it didnt help.atleast ill try all of this b4 sending my phone to SSC.
edit.
maybe u can call SSC(samsung service centre) n ask them how much does it cost for replacing damaged motherboard.will save your time on going there.
Click to expand...
Click to collapse
Yup, I tried using stock ROM but the problem still persist. Guess I should send it for repair than. Thanks anyway.

synmal said:
Yup, I tried using stock ROM but the problem still persist. Guess I should send it for repair than. Thanks anyway.
Click to expand...
Click to collapse
do call SSC for the price.iv once experienced hardware prob(the ribbon for sliding+motherboard) with my phone(nokia C6-00) and when i ask nokia center whats the cost for repair it,they said the cost is around half price of that phone..at that time of the repair,with that price i can buy a new phone with almost the same spec(slightly lower)..n once u know the price do look out for any phone which u can buy with that amount of cost..n also do tell us what is the cost for repairing it since i hv not found others who mention bout the price.
edit:it was a 1st hand nokia.so in your case since u bought secondhand w im afraid the cost of repairing it may reach the price when u bought the phone

Flickering screen

Greetings
This problem started only today. The screen literally flickers like a malfunctioning tube-light. I have dropped my Xperia ZL at the service center as they want to "observe" it. I would like nothing short of a replacement unit from Sony. It's been 30 days since I purchased the product. I also had a faulty charger when I first purchased the phone. Btw, I am from India and the phone model number is C6502.
My main intention is to get a replacement unit as I don't want my phone sent to the repair center as early as one month after purchase.
Any inputs regarding this will be greatly appreciated.
Regards

A320232 said:
Greetings
This problem started only today. The screen literally flickers like a malfunctioning tube-light. I have dropped my Xperia ZL at the service center as they want to "observe" it. I would like nothing short of a replacement unit from Sony. It's been 30 days since I purchased the product. I also had a faulty charger when I first purchased the phone. Btw, I am from India and the phone model number is C6502.
My main intention is to get a replacement unit as I don't want my phone sent to the repair center as early as one month after purchase.
Any inputs regarding this will be greatly appreciated.
Regards
Click to expand...
Click to collapse
as long as u replace it within the replacement period its good ..either 15-30 days i guess .
otherwise they will only repair it .however if it is found to be a phone fault like maybe a lose wire they may not charge u
you should have straight away said replace it .
service centres here in india have a knack to be annoying and not replace it

demonicjas said:
as long as u replace it within the replacement period its good ..either 15-30 days i guess .
otherwise they will only repair it .however if it is found to be a phone fault like maybe a lose wire they may not charge u
you should have straight away said replace it .
service centres here in india have a knack to be annoying and not replace it
Click to expand...
Click to collapse
Guess what!
I had got a faulty charger out of the box. I got it exchanged for a new one with the dealer. After 30 days, the display is screwed, flickering like a spoiled tube light.
The staff at the service center is absolutely rude and abusive and cannot communicate properly in English and the customers are made to wait for unnecessarily long durations to get a reply/answer. The problem as detected by the service center is with the phone's motherboard.
Sony India is not willing to replace my unit with a new one and is not willing to refund the amount either. They have told me that they will be replacing the motherboard only and nothing more. I don't trust these idiots anymore. What I need is a replacement unit or a complete refund.
Any suggestions?

A320232 said:
Guess what!
I had got a faulty charger out of the box. I got it exchanged for a new one with the dealer. After 30 days, the display is screwed, flickering like a spoiled tube light.
The staff at the service center is absolutely rude and abusive and cannot communicate properly in English and the customers are made to wait for unnecessarily long durations to get a reply/answer. The problem as detected by the service center is with the phone's motherboard.
Sony India is not willing to replace my unit with a new one and is not willing to refund the amount either. They have told me that they will be replacing the motherboard only and nothing more. I don't trust these idiots anymore. What I need is a replacement unit or a complete refund.
Any suggestions?
Click to expand...
Click to collapse
replacing for free ?
usually they do not replace n say withing 15days n crap .. i had similar issues with htc service centre too . incompetent staff and nothing else to offer
try talking to the dealer u purchased the phone from .

demonicjas said:
replacing for free ?
usually they do not replace n say withing 15days n crap .. i had similar issues with htc service centre too . incompetent staff and nothing else to offer
try talking to the dealer u purchased the phone from .
Click to expand...
Click to collapse
Yes, for free. I am looking for a complete device replacement. I do not want them to replace my motherboard but the entire phone itself. Motherboard failing in a month - completely unacceptable. I just cannot imagine my new phone falling into the hands of those disgusting animals at the service center.

I just saw my xperia zl flckering or something like that. i was listening to music and lock the phone, and when I turn the screen on the lockscreen it was flickering and the song was stoped, i had to unlock it for it to stop.... mmm

Blinking Display
A320232 said:
Greetings
This problem started only today. The screen literally flickers like a malfunctioning tube-light. I have dropped my Xperia ZL at the service center as they want to "observe" it. I would like nothing short of a replacement unit from Sony. It's been 30 days since I purchased the product. I also had a faulty charger when I first purchased the phone. Btw, I am from India and the phone model number is C6502.
My main intention is to get a replacement unit as I don't want my phone sent to the repair center as early as one month after purchase.
Any inputs regarding this will be greatly appreciated.
Regards
Click to expand...
Click to collapse
Im from Srilanka.I also noted this display blinking problem today.but it only happens some times.I think this problem started after upgrading the phone to latest android 4.2 few days ago.Im so disappointed with Sony.

devinda111 said:
Im from Srilanka.I also noted this display blinking problem today.but it only happens some times.I think this problem started after upgrading the phone to latest android 4.2 few days ago.Im so disappointed with Sony.
Click to expand...
Click to collapse
Agreed I as well have come to this conclusion. Once unlocking my phones code it randomly flickers for a couple of minutes then once I let the brightness settle in (usually change to auto-brightness) I tend to not notice it. Definitely a software type of bug in .423

Please, HELP!!! LG G4 After Battery Loading-_- Phone is DEAD!!!!

Hy, Guys.
first i want to say
Sorry for my English i am from Austria. so my first Language is German.
My LG G4 H815 runs with Genesys 4.8 or 4.6.(dont know anymore) Bootloader Unlocked.
a few Days ago i had only 8% Battery so i put my Power cable in the device and go to sleep.
Next day i want to start my Phone an...........
NOTHING.
my G4 is Dead!!!!
i dont get it.
i try´d to start norm.
nothing.
put out the battery, put it back, try to start but
NOTHING...
Tryed to boot in Recovery but also NOTHING.
Now i put my G4 with usb on the Laptop but it did not reconize the Phone.
PLEASE GUYS PLEASE HELP ME.
I UNLOCKED MY BOOTLOADER!!!
And now i think my WARRANTY is gone.
I think the repair cost´s are verry high or do somebody know if LG Repair my PHone for free with unlocked BOOTLOADER???
sorry guys but i am done.
my nervs are gone..
If someone could help me that would be AMAZING and i could pay a few BEER´s-
Thanks

kinimod25 said:
Hy, Guys.
first i want to say
Sorry for my English i am from Austria. so my first Language is German.
My LG G4 H815 runs with Genesys 4.8 or 4.6.(dont know anymore) Bootloader Unlocked.
a few Days ago i had only 8% Battery so i put my Power cable in the device and go to sleep.
Next day i want to start my Phone an...........
NOTHING.
my G4 is Dead!!!!
i dont get it.
i try´d to start norm.
nothing.
put out the battery, put it back, try to start but
NOTHING...
Tryed to boot in Recovery but also NOTHING.
Now i put my G4 with usb on the Laptop but it did not reconize the Phone.
PLEASE GUYS PLEASE HELP ME.
I UNLOCKED MY BOOTLOADER!!!
And now i think my WARRANTY is gone.
I think the repair cost´s are verry high or do somebody know if LG Repair my PHone for free with unlocked BOOTLOADER???
sorry guys but i am done.
my nervs are gone..
If someone could help me that would be AMAZING and i could pay a few BEER´s-
Thanks
Click to expand...
Click to collapse
First thing you should do is checking the serial.
Pull out battery and look at the first 3 digits. If it starts with 5xx you may be another victim of a well known main board issue (search for bootloop at xda).
Second thing Austria is in the EU so you SHOULD have no problem on sending it to repair even with unlocked bootloader.
Besides that search form the freezer method or oven method here @XDA.
Those may can help you to recover the data.
.

Okay.
My serial begins with 507.
And this is shure about warranty and unlocked bootloader?
Is this only a problem outside the EU?
Tomorrow i bring my phone to the shop and tell them the story.
Lets hope for a free repair.
Because i searched the net for a new mainboard.
150Bucks.
Thats not possible in the moment for me.
Thanks for your time.

kinimod25 said:
Okay.
My serial begins with 507.
And this is shure about warranty and unlocked bootloader?
Is this only a problem outside the EU?
Tomorrow i bring my phone to the shop and tell them the story.
Lets hope for a free repair.
Because i searched the net for a new mainboard.
150Bucks.
Thats not possible in the moment for me.
Thanks for your time.
Click to expand...
Click to collapse
The key is Directive 1999/44/CE.
For the details take a look here:
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Click to expand...
Click to collapse
Sources:
http://piana.eu/root
https://fsfe.org/campaigns/android/liberate.en.html
.

Thank you verry much.
I have my LG G4 since 3 or 4 month's!
Lets hope there is no problem with warrnty.
thanks again for your time.
XDA
Best board, best Devs,
best of the best.

kinimod25 said:
Thank you verry much.
I have my LG G4 since 3 or 4 month's!
Lets hope there is no problem with warrnty.
thanks again for your time.
XDA
Best board, best Devs,
best of the best.
Click to expand...
Click to collapse
Hi,
How do you solve the issue?