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i just got this email ! from them looks like shipping date was upped
Thank you for placing an order with Seidio Online! We would like to inform you that due to popular demand, we have decided to move up our shipping date. We will ship your order starting June 1st, 2010.
We understand that you may have selected FedEx Standard Overnight in anticipation of the receiving the case on launch day, June 4th. At this time, we would like to offer the opportunity for you to keep your original shipping method, or downgrade your shipping method of your choice. Please note that we cannot guarantee delivery date for FedEx Express Saver or USPS Postal Service.
If you would like to make any changes to your order. Please contact a customer service representative via phone at (832) 204-1118, or by e-mail at [email protected].
nice, hopefully I get that email soon..
Oh sweet! I didn't get that message yet; hope it comes in soon. I am even contemplating not leaving the house that weekend if my Evo will not be in a case.
in case anyone doesn't know yet they updated the shipping date for all evo products (except the anti-glare screen guard) to today.
Just an FYI to anyone who ordered, check your order status.. it may have shipped!
I looked at my order status and found this:
"Your items shipped on 5/28/2010 via USPS"
The tracking # shows that it was sent on the 28th and was at the Texas hub that same day. Meaning I should see it here in SF by Wednesday or Thursday... yes!
Received e-mail today, mine is scheduled to arrive on the 4th Ordered on 5/27.
will have mine June 2
Just got mine in the mail!
Well i ordered a Nillkin Ultra Slim Hard Shield Faceplate for Samsung Galaxy S2 couple of week back from Obostore.com.
Very disappointed with their service,
1st, i ordered from them under registered mail and they didn't give me the Tracking number for registered mail. So i emailed them, they send me a tracking number, BUT i didn't know the tracking number given was WRONG until later....
2nd, a WRONG product was mailed to my house, a iGlaze casing for iphone 4. Also at this time i spotted the mail tracking number was wrong. So i email them immediately. They gave me another tracking number which was the same as the mail i received. So i took the picture of the wrong product and emailed them. They denied that this product was from them, they do not sell this product in the shop and ask me to check again.
How can that be when the given registered mail tracking number matches with the one given and also mailing address is correct but i got the wrong product. They simply just deny it!!!
3rd, i emailed them and not received a reply for 5 days!!! So they simply trying to ignore this?
Well i guess they have this problem alot as there is a SPECIAL OFFER in their site. They can't do what they promise!
-Extracted from Obostore.com-
SPECIAL OFFER NOW!!!!
--We spend most time to think about how to make transactions more and more smoothly. It is believed that people are basically good. In order to save the time and cost involved in replacing wrong or broken items, we announce an excellent new offer:
Now our customers only need to take a photo to show the evidence and we will immediately ship correct replacements!
-------------------------------------------
I know some of you do not face such problem, maybe i am the unlucky one. But i just want to let people out there to know this and think twice before getting from Obostore.com You can get better service in other seller
i bought two cases for my i9100 and had a crappy experience too. i bought the same case as you, plus a similar one that looks exactly like the oem samsung mesh case with soft touch paint.
the prices are great, but their communication is brutal. they would take 4-7days to respond to an email and the response would be so short that they wouldnt answer the question fully. after 3 weeks of waiting for the product and dealing with their crap customer service i did receive the correct cases and was very impressed with the quality. even saying that, i dont think that i would deal with them again
Yeah, their reply barely even a sentense, just afew word to entertain you. I surely will never recommend this site to my friends.
Bought another casing through Ebay which more reliable, they even update you on the dispatched date blah blah blah. Much detailed.
Hi,
Sadly had to say that i have also problems with OBOstore - i've ordered 2 pieces of Nillkin Ultra Slim Hard Shield Faceplate for Samsung Galaxy S2 on June 17th and until today nothing arrives here...
They gave me a tracking number of Singapure Post, but all i could read out of it was, that the order was dispatched to overseas postage on June 23rd...
I'll give them another week and after than i will contact paypal for a refund of my money!
Rofor said:
Hi,
Sadly had to say that i have also problems with OBOstore - i've ordered 2 pieces of Nillkin Ultra Slim Hard Shield Faceplate for Samsung Galaxy S2 on June 17th and until today nothing arrives here...
They gave me a tracking number of Singapure Post, but all i could read out of it was, that the order was dispatched to overseas postage on June 23rd...
I'll give them another week and after than i will contact paypal for a refund of my money!
Click to expand...
Click to collapse
Do what I did and play hardball with them. Send them an email right now stating that it has been longer than the estimated delivery time and the items have not arrived and if they don't arrive by tomorrow you will start a refund request with PayPal. Why should you wait even longer for these morons?
They offered to resend them or give me a full refund but the items ended up arriving that same day
OBOstore.com very bad aftersell service and products
Hi,
I have juste experienced the very bad after sale service of this OBOstore site. I have bought a case for iPad 2, received it after almost 2 months and after 1 months of normal use, it begins to crack on the corners and when I have contacted the after sale service , they said that the warrenty period was finished and there was nothing to do !
I was very disappointed and decided to never buy products from them since they have bad products and bad after sell service.
Instead of buying from this ****ty site, try to buy from known brand like Belkin and other, they have long period warrenty, I saw for some cases, up to 10 years warrenty and for similar prices.
Don't buy from this site, the day you'll have problems with your product, you'll find no one to talk to and even if you find someone he will give you no solutions !
Have a good day
Tom
I'm sorry I just need to vent this, mostly because they have been horrible at communicating and have yet to respond to prior inquiries.
This entire order/experience has been botched from the beginning. I ordered Thursday morning requesting overnight shipping for delivery on Friday. Apparently the bank flagged this transaction as suspicious but I never received an email/call/contact of any kind from Expansys until late Thursday night. I just happened to check the status on the website and noticed that there was an issue about 20 minutes before your offices closed, so I called and was on hold for almost 35 minutes (at this point past closing time) and no one ever picked up. I then called today, Friday, to request priority overnight shipping for Saturday delivery and to change the shipping address to my home address (as I was originally expecting to have it delivered Friday at work). The man I spoke with said it would be an additional charge for Saturday delivery, to which I agreed. Now I get the tracking number for "standard overnight" which will be delivered to my home on Monday while I will of course be at work! Additionally, I was still charged for the priority overnight shipping and Saturday delivery! I'm not taking off work to receive this shipment so I imagine I'll have to drive way out to go get it from their sorting facility.
The end result is that something that was ordered with overnight shipping on Thursday will be arriving on Monday, if I'm lucky enough to have the time to go pick it up myself. This could have been completely avoided had you not dropped the ball more than a few times. At this point I'd like my shipping costs refunded, or someone get a hold of FedEx in time and have that packaged delivered on Saturday. How does this happen?
ellesshoo said:
Apparently the bank flagged this transaction as suspicious but I never received an email/call/contact of any kind from Expansys until late Thursday night.
Click to expand...
Click to collapse
Had this not happened, you would have received your phone by now.
That's not Expansys' fault.
My transaction from them was superb. Phone in my hands hours after ordering.
My bank also did not flag anything.
ericshmerick said:
Had this not happened, you would have received your phone by now.
That's not Expansys' fault.
My transaction from them was superb. Phone in my hands hours after ordering.
My bank also did not flag anything.
Click to expand...
Click to collapse
They had about 7 hours from when they knew this before close of business that day and did not contact me in any fashion. Their FAQ even implies this happens to them often. One would think they might want to get in touch with someone who requested/paid for overnight shipping at some point before it was too late. Instead I had to find out myself and when I did and tried to contact them it was like everyone skipped out of work 30min before office closing time. The next day, still no contact until I called them and what do they do? They botched things up royally again and charged me more money. Just not smooth or impressive at all.
I'm on the hook for freaking $40+ for "overnight" shipping that is going to take from Thursday to Monday (Monday at best since it will not be shipped to my work). Can you even call it a "delivery" if I'm the one who will be driving 14 miles out to a FedEx facility to pick it up?
I just find it amazing that I talked to the same rep twice today about the shipping thing, confirmed, yada yada.. Even charged correctly for it. But then they still managed to drop the ball.
I ordered mine from them and my bank did the same thing. Didn't you notice where it said if the delivery and billing addresses don't match additional security checks will be needed? It said it right at the bottom of the order confirmation page you get right after you submit your order. I called and got it squared away preemptively right after I ordered. It took 23 hours for me to get it.
Sent from my Galaxy Nexus
Patience is your friend.
Sent from my Galaxy Nexus using xda premium
i also want to add in experience for NEWEGG.COM
I ordered from newegg.com, rather than expansys, mobilecity, pvcs, or any other specialty shops, because newegg is an established and credible retailer; ive purchased stuff from them for over 10 years.
i paid for expedited shipping because i travel often, and i needed it to arrive home at a precise time.
2 days after ordering, my order was still "processing". then i finally received an email saying Order on Hold - phone # or address does not match credit card information.
i called back immediately, but was placed on a 20 minute wait before being able to speak to an agent. (the online chat service had a similar wait). the agent confirmed that my information was 100% correct, but that she would need to forward this information to the "security team", and the order would not ship until cleared by security team..... despite, yes, that she herself was able to confirm my information, as entered, was 100% correct
i canceled the order, and im never buying from them again
Overall, Expansys is pretty decent to work with. Their systems are only semi-automated which means inventory levels shown on their site are wrong and back-end communication is almost totally manual. They're very good at after sale follow-up even though their bankers hours can be frustrating when you need to talk to some one. They and Negri are the only two that provide warranty support and that's a plus that goes on longer than the initial purchase which is a one time event.
P.S. - NewEgg's international phones have no warranty so the last poster may have dodged a bullet.
BarryH_GEG said:
Overall, Expansys is pretty decent to work with. Their systems are only semi-automated which means inventory levels shown on their site are wrong and back-end communication is almost totally manual. They're very good at after sale follow-up even though their bankers hours can be frustrating when you need to talk to some one. They and Negri are the only two that provide warranty support and that's a plus that goes on longer than the initial purchase which is a one time event.
P.S. - NewEgg's international phones have no warranty so the last poster may have dodged a bullet.
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Click to collapse
After my experience I whole heartedly disagree about their "after sale follow up". I got my Nexus S from Negri and things went smooth as butter. I have no idea why I didn't go with them this time. Negri from here on out for me.
ellesshoo said:
After my experience I whole heartedly disagree about their "after sale follow up". I got my Nexus S from Negri and things went smooth as butter. I have no idea why I didn't go with them this time. Negri from here on out for me.
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Click to collapse
Good luck with the warranty from negri. I think someone posted that they had a problem with their SGN and negri blew them off.
My experience with Expansys
I pre-ordered via website and gave them PayPal. They emailed me to confirm and told me that I would need to confirm again once the stock arrived.
Then they emailed me and said "we've got the stock, please confirm the mailing address, method and payment". I did and the parcel arrived 4 days later (with the Thanksgiving Thursday in between).
All was well and smooth with my order, I have no complaints and I am loving my Galaxy Nexus. Thanks Expansys.
Pre-ordered on Amazon Prime 9/23/14. Still has not shipped. Any one who has ordered from Amazon in the same boat??
Same here. and i have my estimated delivery for tomorrow.
Yesterday I received a notice that they have not received their shipment and it would be delayed. They did not give a time frame when it would ship but said they would ship one day (which I selected) and gave me $20.00 credit. Just an FYI I ordered the white one on 10/7 and my ETA is still listed as 10/24....
Amazon Pre Order
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
Same boat here. Not shipped and not charged. Still says estimated 10/24
---------- Post added at 07:32 PM ---------- Previous post was at 06:59 PM ----------
I hate to say it but, if it hasn't shipped yet, we're not getting it tomorrow.
Boomstick1581 said:
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
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Click to collapse
That was me. Ordered a black on Oct 6th. I talked to 2 different reps on 2 different days and both told me it would be delivered the 24th. Neither said the phone delivery was gonna be delayed. Although maybe they are telling that to people they oversold to.
As of now i have not received a shipping notification.
Sent from my SCH-I545 using Tapatalk
Just got off chat with Amazon. Much back and forth about pre-order, I still don't think she understood that whole concept. I preordered on Day 1 - Sep 19, and Amazon is now telling me mine won't be delivered until December. Tempted to post the transcript. It's an embarrassment for Amazon IMO.
My order status still says delivery tomorrow by 8PM., but of course it has not shipped. May just go local, but I'm pretty peeved...what's the point of pre-ordering from the biggest online retailer if they are last in line -- and don't tell you this to keep you from buying somewhere else?
I opted for the free 2 day shipping, so my estimated arrival is on Monday, but there is no updates to my order either. I hope Amazon doesn't screw me over, I already waited patiently with the whole Verizon BS of delaying the Note 4 when every other carrier had it on release day.
I just spoke to a live customer service representative and still have no concrete answer as to what is happening with this order. Really starting to get angry. First I was told that they were out of stock for the galaxy note 4. I explained to him that I understand that the phone is out of stock as of a couple days ago but it was not when I ordered on the 10th of October. He then went on to repeat himself word for word about how the phone is out of stock. This is when I started to get really annoyed because it just seemed like he was giving me the run around. As he was explaining this to me I cut him off and told him that "I understand what you are saying about the phone being out of stock now, but that should have no effect on my pre order since it was in stock when I ordered on the 10th of October. Why would I even bother pre ordering a phone that was out of stock when I could just walk into a store and buy it today. I pre-ordered the phone well over a month ago, it was in stock, I was quoted an estimated delivery time, and at no point have I received any email or text notifications telling me otherwise. What I want to know is where is my phone?" He then tells me that he is going to check into it and puts me on hold. When he came back on I was told, he again starts telling me about how I will receive a notification once the phone ships to which I reply "Well when is it going to ship. Today, tomorrow, next month, or maybe next year? The whole point of me calling you is to find out what is happening with my order and you are telling me absolutely nothing". He then asks if I want to cancel the order. I told him he can cancel the order if he gets me a refund on the $600 worth of Amazon gift cards I have credited to my account. He replies by telling me that he is going to put me on hold so he can see what my options are.
When he came back he told me that he would wave the same day delivery fee and then tells me that the orders are being processed now. I asked again when it will be delivered but could not get a straight answer out of him. Supposedly he is sending me an email regarding the conversation we had (its been about 20 min. no email) . So essentially from what I gather is that no one, and I mean absolutely no one at Amazon has any idea what is happening with these orders and that the guy I was talking to was just trying to pacify me by telling me the orders are currently being processed (I do not believe that at all). As of now it just seems like anyone who pre-ordered the phone through Amazon might just be better off calling your local Verizon or Best Buy stores seeing if they have any in stock, cancel your supposed "pre order" and just by in store. What a pain.
If I didn't have Amazon gift cards I would definitely cancel my order.
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
sternweezy said:
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
Just cancelled by Amazon order of the Note 4. Called first thing this morning they advised they did not get their shipment and they could not tell me when they are expecting their shipment. Not real pleased with Amazon at this point. Getting ready to go out and hunt this phone down!!!
Got a response from Amazon for an email I sent them today regarding this. They didn't seem to really care about screwing things up and also stated the Samsung offer is not currently honored by Amazon. I know Samsung has recently changed the promo terms and conditions and added the other Galaxy phones to the promo. I no longer see Amazon listed or even a list of accepted retailers. Maybe it's a good thing the phone didn't ship because I was really only getting this phone because of the promo. Amazons communication and resolution to this issue has been terrible.
Sent from my SCH-I545 using Tapatalk
Customer service couldn't give me any estimate of when they will get the phones in. I was pissed off because at the very least if they communicated this to us early, then I could have preordered elsewhere. Now I'm stuck due to the promo as I did the pre-order and also the trade-in through amazon. Plus I used a bunch of gift cards on it.
Cancelled my order with Amazon and went to local VZW store, Note 4 in hand right now.
I too will never order phones from them again. I'm a prime member and place about 100 orders per year with them. It would take drastic measures to regain my confidence in them when it comes to preorders and purchasing phones.
JonBuc said:
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
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Click to collapse
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
spartn1 said:
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
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Click to collapse
Yikes on the trade-in. Fortunately I haven't done mine yet. Amazon has really dropped it on this one. I told one of the customer service people that Amazon was big enough to get answers from Samsung and Verizon, and that to have hardly any information was unacceptable.
---------- Post added at 10:20 PM ---------- Previous post was at 10:13 PM ----------
zz97 said:
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
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Click to collapse
I talked with 4 people and spent a couple of hours on the phone - didn't net me much. After a time, one rep offered me $10 for my trouble, which really ticked me off. I sent him a link here to see the issues people were having, and that Amazon had already refunded someone else $20. I told him I didn't want the money - just answers.
Anyway, after feeling the futility with Amazon, I called Verizon who has them in stock, ready to go, and is giving the $200 trade-in on any smartphone (if you haven't traded it in yet). You can pick them up at most of the stores, or they can ship overnight. Same price, same trade-in, no headaches.
Update... Expected delivery on 10/28!
Sent from my SCH-I605 using XDA Free mobile app
I preordered through Bell on the 12th, picked it up on the 19th and submitted the redemption for the same day. I got an email right away saying it is being processed but that was 5 days ago..... No email since.
How long does this take ?
The email read: "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
UPDATE: Just got a tracking number. Should be here on the 29th.
It can take up to 6-8 weeks as per the pre-order page, but some people in the Canadian thread have started receiving shipping notices already.
Sent from my SM-N930W8 using Tapatalk
Samsung told me, my Fit2 would ship out last night at midnight. Some people already got theirs. I'm in Houston, TX. A company called "Digital River" is processing Samsung.com's orders in the U.S. I'd preordered on the 11th
I pre-ordered my Note 7 through Samsung Canada (online order) and it still hasn't shipped (I ripped into them yesterday for several reasons as the rep was a complete **** so it set me off) yet my Fit 2 is on the UPS truck out for delivery today so the bonus gift that said 6-8 weeks is arriving before I even get my phone that should have been something delivered to all pre-order customers on the 19th but instead Samsung released units for walk-in customers before fulfilling pre-orders. Just irritates me the gift that I expected in 6-8 weeks will arrive before my phone.
nighthawk29 said:
I pre-ordered my Note 7 through Samsung Canada (online order) and it still hasn't shipped (I ripped into them yesterday for several reasons as the rep was a complete **** so it set me off) yet my Fit 2 is on the UPS truck out for delivery today so the bonus gift that said 6-8 weeks is arriving before I even get my phone that should have been something delivered to all pre-order customers on the 19th but instead Samsung released units for walk-in customers before fulfilling pre-orders. Just irritates me the gift that I expected in 6-8 weeks will arrive before my phone.
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Yesss!, same thing here. The phone arrives on the 26th they said. It makes me wanna cancel and order from those creepy sellers on Ebay
CerveCesar said:
Yesss!, same thing here. The phone arrives on the 26th they said. It makes me wanna cancel and order from those creepy sellers on Ebay
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Click to collapse
I am going to call and if stock is available at the Samsung Store close by then I will go pick that up there, keep the gift and return the shipped phone when it eventually does arrive and expect a full refund. I've already filed a BBB complaint but I have a legitimate pre-order that Samsung has failed to fulfill their end of this agreement on and I'm still buying the phone so I'll be contacting them and making sure they refund the full amount and still allow me to keep the Fit 2. This is just unacceptable how they have handled the online pre-orders.
Yeah but I mean come on... This is Canada what did you expect? They only got like ~4,000 pre-orders online (if I can judge by the invoice no.).
They're not going to hire a bunch of people do to these things. They're just going to keep the staff they have an try to ship them out when they can.
Canada isn't really the place for these bulk rushes.... Watch in a they're just be sitting in store shelves when everyone is more interested in iPhone 7.
CerveCesar said:
Samsung told me, my Fit2 would ship out last night at midnight. Some people already got theirs. I'm in Houston, TX. A company called "Digital River" is processing Samsung.com's orders in the U.S. I'd preordered on the 11th
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Click to collapse
Day2: I called Samsung to cancel my order. They said it takes 1-3 business days, and my phone was to be shipped out on the 26th. If I get the phone ahead of time, then no cancellation will take place, lol
Pre-ordered through Rogers, received the phone and claimed a small watch on the 20th, and got a UPS confirmation earlier today that it would arrive tomorrow.
I had the same worry make sure you check you spam mail or the promotions tab in gmail that's where mine was. Got the accepted email to my regular but the full confirmation in my promotions tab, weird. Still no shipping number thpugh.
JustsoIcanpost said:
I had the same worry make sure you check you spam mail or the promotions tab in gmail that's where mine was. Got the accepted email to my regular but the full confirmation in my promotions tab, weird. Still no shipping number thpugh.
Click to expand...
Click to collapse
The only email I got was "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
This was 1 week ago. I called 1-800-SAMSUNG and they said to email [email protected]
I emailed them and no response.....
Feels like I'm about to get shafted and not see my Gear Fit 2 ....
I tried calling as well and sat on hold for a very long time. I don't know what's going on I registered mine on a Saturday two days after we got the phones.
Sent from my SM-N930T using Tapatalk
Same boat here, ordered through costco, redeemed on Monday when I got the device. I haven't got any follow-up e-mail since. I think costco's orders might not qualify though as the imei isn't printed on the invoice. I actually asked them same question via their online form, no replies yet.
Sent from my SM-N930W8 using Tapatalk
THS1989 said:
I preordered through Bell on the 12th, picked it up on the 19th and submitted the redemption for the same day. I got an email right away saying it is being processed but that was 5 days ago..... No email since.
How long does this take ?
The email read: "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
Click to expand...
Click to collapse
Same here, same day! No email yet.
UPDATE: Just got a tracking number. Should be here on the 29th.
I got mine from Bell too...preordered and picked up in store. Signed up for my free Gear Fit 2 that night. Got email from UPS today saying it was being shipped.
THS1989 said:
The only email I got was "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
This was 1 week ago. I called 1-800-SAMSUNG and they said to email [email protected]
I emailed them and no response.....
Feels like I'm about to get shafted and not see my Gear Fit 2 ....
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The Samsung rep I spoke to told me to email [email protected]com lol and I haven't received any reply yet either. Did you find a number for the promotions department?
darthfire said:
The Samsung rep I spoke to told me to email [email protected]com lol and I haven't received any reply yet either. Did you find a number for the promotions department?
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Ah yes it should be .com but they never replied to me and I don't have their number.
Just be patient. I got my UPS tracking number.