Edit: I had a Straight Talk sim (T-Mobile variant), and it didn't work until I unlocked it since it piggybacked off of AT&Ts towers.
I was successfully able to get my T-Mobile LG G5 unlocked without using third party services on 9-17-2017.
I bought my T-Mobile LG G5 off of Ebay with the fake OS level sim unlock which was removed when I reset my phone.
1. First call 1-877-746-0909 and answer to the bot "tech support" or "support agent" something around those lines.
Note: MY PHONE WAS NEVER ASSOCIATED WITH A T-MOBILE ACCOUNT, EVER.
2. Tell them that your phone was bought from a third party and paid in full, and tell them your IMEI# to verify that your IMEI is clean and able to be unlocked.
3. Tell them your carrier that you currently want to unlock with for verification purposes.
4. They should escalate your imei up to the tech team, and they will send you an unlock code to your email that you provided.
5. Profit!
I hope this works for other people, after looking for hours and hours, I finally just called T-Mobile and they were able to provide me with a solution.:good:
i did the same, they said it would be done in 48 hours, but still not done yet.
they said they would send me a email confirmation, never got that email
deepthekool said:
i did the same, they said it would be done in 48 hours, but still not done yet.
they said they would send me a email confirmation, never got that email
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I was told the same thing after I chatted with T-Mobile on Facebook messenger. After 48 hours I tried the Device Unlock app and it worked. My device automatically rebooted and it was unlocked. I'm a T-Mobile customer for over 8 years. The OP didn't mention if he's a T-Mobile customer.
HKSpeed said:
I was told the same thing after I chatted with T-Mobile on Facebook messenger. After 48 hours I tried the Device Unlock app and it worked. My device automatically rebooted and it was unlocked. I'm a T-Mobile customer for over 8 years. The OP didn't mention if he's a T-Mobile customer.
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I called on Saturday morning...so technically its past 48 hrs now ...unless they meant week days.....'ll wait untill wedneaday....else will call again .....
I am tmobile customer since 5 yrs now
try using the Device Unlock app. I forgot to mention during the 48 hour wait period I updated the phone to 20K using LG Bridge. After the update the Device Unlock app worked. I don't know if the app would've worked before I updated the phone.
HKSpeed said:
try using the Device Unlock app. I forgot to mention during the 48 hour wait period I updated the phone to 20K using LG Bridge. After the update the Device Unlock app worked. I don't know if the app would've worked before I updated the phone.
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Click to collapse
I did try the device unlock...but device unlock failed...I am already on 20k
HKSpeed said:
try using the Device Unlock app. I forgot to mention during the 48 hour wait period I updated the phone to 20K using LG Bridge. After the update the Device Unlock app worked. I don't know if the app would've worked before I updated the phone.
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Click to collapse
This IS relevant.
The T mobile unlocking app did not function at all on the 20i_un ROM. It loaded but errored out immediately. On 20k it runs fine...it just doesn't work to unlock.
If you are able to verify your IMEI in tmobile site then you would be able to use the Device unlock app to unlock it.
t-mobile.com/verifyIMEI.aspx
Unfortunately i am not able to
---------- Post added at 11:55 PM ---------- Previous post was at 11:02 PM ----------
Today I called tmobile again since its been 48 hrs and my phone is still not unlocked.....the guy said it has been escalated and may take up to 2 weeks...
This is so much frustrating
I was turned down using the Facebook messenger support team initially but tried again a week later and they escalated my request a second time. I had to wait about two weeks but it finally went through. Note that I had to update to the 20K release via the LG Bridge tool before the unlock app would work.
nickb2b said:
I was turned down using the Facebook messenger support team initially but tried again a week later and they escalated my request a second time. I had to wait about two weeks but it finally went through. Note that I had to update to the 20K release via the LG Bridge tool before the unlock app would work.
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Click to collapse
That's nice....so u tired the device unlock app after 2 weeks ?
Did u keep trying the unlock app until 2 weeks or were u notified by tmobile ?
deepthekool said:
That's nice....so u tired the device unlock app after 2 weeks ?
Did u keep trying the unlock app until 2 weeks or were u notified by tmobile ?
Click to expand...
Click to collapse
They were keeping in touch with me via FB Messenger and giving me an update every couple of days. After not hearing from them for about 4 days I tried it and it worked. I'd keep trying it every day, can't hurt.
nickb2b said:
They were keeping in touch with me via FB Messenger and giving me an update every couple of days. After not hearing from them for about 4 days I tried it and it worked. I'd keep trying it every day, can't hurt.
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Click to collapse
Guess what....I just tried the device unlock app...amd it worked....my phone is unlocked.....yahooo:laugh:
Hello !
How can I contact them, because im no longer in USA ? My application unlock is still failed.
I ordered from ebay seller BuySpry which ships with 20i_un firmware (Which loses unlock if upgraded or downgraded).
I m not in USA. I live in Bangladesh.
Can I also genuinely unlock my Phone from here?
Did someone get to unlock when buying on Ebay? That's what they told me in the Fasebook T-Mobile group: "We would need the original purchase receipt; if the seller purchased it from us, that's what we'd need to see - are you able to contact the seller to have them request the unlock?"
P.S. The device was purchased from BuySpry.
any idea when will be the unlocking through app will be available? seller on ebay and at cellunlocker that the app unlock system is currently down.
Hi, I made the mistake of buying the LG G5 on eBay (BuySPRY), now I have lost the unlock after updating I do not live in the US, is it possible that a friend to live in the US can call and try the steps indicated in the first post? Would it be enough if he only know the IMEI? Thanks for yours help.
PD: Excuse my bad English.
Hi,
What exactly did you guys tell the tech support or facebook messenger support team to do? I tried 3 rep and none could figure out what to do here or who to escalate to.
Thanks
I tried a few more times. Finally got a rep who apparently knows what's going on. I told her that I bought the phone from LG and unlock is saying the device is not a T-mobile device. She immediately said "I will get my supervisor to do an override. It will take 72 hours." She took my email.
No email from T-mobile yet. But I figured it won't hurt to try to run the device unlock app. It worked!
The phone rebooted. I shut it down and put in an AT&T sim. It did not complain though could not use it (the sim is not active on any account). Put back T-mobile sim and it worked fine. Notice that the device unlock disappeared
Thanks for the help!
Good for you @redhonker
I tried using the service of Cellunlocker, got an email from them that it says my device is now unlocked but when I tried the device unlock app it still says Unlock Failed.
I mailed to the CTDI service center in Europe for unlocking the CN version of OnePlus 11 region lock issue a week ago, today I received my phone, but I tried to insert the sim card again, I still received the warning of region lock from the system and could not enable the 5G signal from the Italian SIm card (5g signal at boot up, back down to 4g after a few seconds), the Chinese sim card was not affected affected and able to use the 5G signal from Vodafone. So, did their service center really have unlocked for me? And they don't want to deal with any other problems except unlocking the area, do they only learn to clear the data of customers' phones forever? Wasted a week of my waiting for nothing!
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Oneplus's way of working is terrible. They didn't give any warning before launching the product . oneplus 11 will be the last phone i use of oneplus + oppo
Whats the issue you put down of you repair request besides call disabled? Dis you have color os or oos when you shipped your phone to them? I am shocked actually that even the lock issue is not addressed
sunxutian said:
Whats the issue you put down of you repair request besides call disabled? Dis you have color os or oos when you shipped your phone to them? I am shocked actually that even the lock issue is not addressed
Click to expand...
Click to collapse
There is also a hot issue, which has been confirmed by OPPO. It is a software problem from Qualcomm, but I also asked the service center to check it, but they were unwilling. It was COS when I sent it to them, and they were unwilling to do anything more, even, what was the problem with my phone when it was sent, and they returned it to me as another phone with the same problem, except for factory reset .
It's normal because oneplus is managed by oppo.
you buy the phone that is not a zone in the country of sale This problem is affecting all over the world, the only way is to have a website to pay for unlocking. The price is not very high. In other cases, you have to contact the service center. With an official receipt, if you don't have it, you can't do anything.
lllyyyz said:
I mailed to the CTDI service center in Europe for unlocking the CN version of OnePlus 11 region lock issue a week ago, today I received my phone, but I tried to insert the sim card again, I still received the warning of region lock from the system and could not enable the 5G signal from the Italian SIm card (5g signal at boot up, back down to 4g after a few seconds), the Chinese sim card was not affected affected and able to use the 5G signal from Vodafone. So, did their service center really have unlocked for me? And they don't want to deal with any other problems except unlocking the area, do they only learn to clear the data of customers' phones forever? Wasted a week of my waiting for nothing!
View attachment 5852651View attachment 5852653
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I can't complain about their service. They have fixed sim lock for me, communication with them looked exactly the same, but I can use now Polish and German sim cards. Call them or write email, they seems to be very supportive (at least for me). I have also asked about installing Oxygen OS on my OP11 16GB/512GB but they have said that OP did not allow them to do and OP also added that they should not fix such a phones (for China market), because it is against their policy. So yeah hopefully this OP11 will be as good as my old OP7Pro
and one last word: **** you OPPO I was OP fan but this is my last unit, let us see what will be more worthy for them: having stupid policies or loosing core fans.
SzczeSmo said:
I can't complain about their service. They have fixed sim lock for me, communication with them looked exactly the same, but I can use now Polish and German sim cards. Call them or write email, they seems to be very supportive (at least for me). I have also asked about installing Oxygen OS on my OP11 16GB/512GB but they have said that OP did not allow them to do and OP also added that they should not fix such a phones (for China market), because it is against their policy. So yeah hopefully this OP11 will be as good as my old OP7Pro
and one last word: **** you OPPO I was OP fan but this is my last unit, let us see what will be more worthy for them: having stupid policies or loosing core fans.
Click to expand...
Click to collapse
bobgolf0 said:
It's normal because oneplus is managed by oppo.
you buy the phone that is not a zone in the country of sale This problem is affecting all over the world, the only way is to have a website to pay for unlocking. The price is not very high. In other cases, you have to contact the service center. With an official receipt, if you don't have it, you can't do anything.
Click to expand...
Click to collapse
I have an official receipt and like I said, I sent the official receipt to CDTI along with the phone, but strangely today they replied to my email that they don't have the right tools as well as software to unlock it. Also I contacted OnePlus and they told me to send it to CDTI again, I am speechless.
lllyyyz said:
I have an official receipt and like I said, I sent the official receipt to CDTI along with the phone, but strangely today they replied to my email that they don't have the right tools as well as software to unlock it. Also I contacted OnePlus and they told me to send it to CDTI again, I am speechless.
View attachment 5855131
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hmmm maybe those ****ers from OPPO have forbidden them to repair this problem? Maybe they have noticed that so many persons reported this already in EU and now they have decided to stop unlocking CN phones in EU?
For sure CDTI has all tools to unlock this sim region lock, but maybe OPPO stopped allowing them to use it?
In the email from CDTI to me, it was mentioned that my phone was first CN OP11 which they have encountered so far. Maybe I was lucky that they helped me but later they have updated their policies?? Only God knows what is happening there...
SzczeSmo said:
hmmm maybe those ****ers from OPPO have forbidden them to repair this problem? Maybe they have noticed that so many persons reported this already in EU and now they have decided to stop unlocking CN phones in EU?
For sure CDTI has all tools to unlock this sim region lock, but maybe OPPO stopped allowing them to use it?
In the email from CDTI to me, it was mentioned that my phone was first CN OP11 which they have encountered so far. Maybe I was lucky that they helped me but later they have updated their policies?? Only God knows what is happening there...
Click to expand...
Click to collapse
Probably not, I can speak Chinese, I contacted OPPO customer service in CN directly, and their senior account manager told me that they didn't do that. As for why CDTI said this, I am waiting for an email reply from Italy OnePlus customer service.
SzczeSmo said:
hmmm maybe those ****ers from OPPO have forbidden them to repair this problem? Maybe they have noticed that so many persons reported this already in EU and now they have decided to stop unlocking CN phones in EU?
For sure CDTI has all tools to unlock this sim region lock, but maybe OPPO stopped allowing them to use it?
In the email from CDTI to me, it was mentioned that my phone was first CN OP11 which they have encountered so far. Maybe I was lucky that they helped me but later they have updated their policies?? Only God knows what is happening there...
Click to expand...
Click to collapse
The higher-ups at One Plus Italy contacted an authorized repair center near my location for me, and they told me to send my device there, which I had already done, left my One Plus 11 with them, and told me they would have it fixed with in two days.
lllyyyz said:
I have an official receipt and like I said, I sent the official receipt to CDTI along with the phone, but strangely today they replied to my email that they don't have the right tools as well as software to unlock it. Also I contacted OnePlus and they told me to send it to CDTI again, I am speechless.
View attachment 5855131
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which country do you live
bobgolf0 said:
which country do you live
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Click to collapse
Italy
lllyyyz said:
Italy
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Remember my incident that solved this problem for a friend.
1.I am contacting One Plus China.
2. One Plus China, give me a contact. One Plus in the country or oppo service center In the country where I liveEdit
3. I contact Oneplus/oppo within my country of residence.
4. The service center Ask for your passport and purchase receipt.
5. Action center unlocked for me
bobgolf0 said:
Remember my incident that solved this problem for a friend.
1.I am contacting One Plus China.
2. One Plus China, give me a contact. One Plus in the country or oppo service center In the country where I liveEdit
3. I contact Oneplus/oppo within my country of residence.
4. The service center Ask for your passport and purchase receipt.
5. Action center unlocked for me
Click to expand...
Click to collapse
Could you give me One Plus China s contact
bobgolf0 said:
Remember my incident that solved this problem for a friend.
1.I am contacting One Plus China.
2. One Plus China, give me a contact. One Plus in the country or oppo service center In the country where I liveEdit
3. I contact Oneplus/oppo within my country of residence.
4. The service center Ask for your passport and purchase receipt.
5. Action center unlocked for me
Click to expand...
Click to collapse
Yesterday One Plus contacted a service center very close to me for me (and obviously the assistance of OPPO in China, which should have contacted the top management of One Plus Europe) and today my phone is unlocked, but the SIM card problem does not work with 5G is still under investigation by them, but I suspect that the One Plus 11 is not in the operator's (TIM) 5G device white list.
lllyyyz said:
Yesterday One Plus contacted a service center very close to me for me (and obviously the assistance of OPPO in China, which should have contacted the top management of One Plus Europe) and today my phone is unlocked, but the SIM card problem does not work with 5G is still under investigation by them, but I suspect that the One Plus 11 is not in the operator's (TIM) 5G device white list.
Click to expand...
Click to collapse
Try to check the frequency used with the device.
likely
Congratulations your device is unlocked.
Lunisi said:
Could you give me One Plus China s contact
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Click to collapse
一加手机官网 - 一加 Ace 2
一加手机(OnePlus)专注于打造高端旗舰产品的国际化品牌,市场遍布全球30多个国家和地区。现热销产品为一加11、一加 Ace 2、一加10 Pro、一加9系列及明星配件。一加手机(OnePlus) 致力与世界分享品质科技。
www.oneplus.com
lllyyyz said:
Yesterday One Plus contacted a service center very close to me for me (and obviously the assistance of OPPO in China, which should have contacted the top management of One Plus Europe) and today my phone is unlocked, but the SIM card problem does not work with 5G is still under investigation by them, but I suspect that the One Plus 11 is not in the operator's (TIM) 5G device white list.
Click to expand...
Click to collapse
So Oneplus just emailed you or they called you? I've been kept waiting for over a week, nothing happened. Tried oneplus france, oneplus CN, oppo CN, etc. No actual help was offered by anyone. Just be able to create the repair request yesterday, before it just kept saying my imei is under another existing process.
Alvvv said:
So Oneplus just emailed you or they called you? I've been kept waiting for over a week, nothing happened. Tried oneplus france, oneplus CN, oppo CN, etc. No actual help was offered by anyone. Just be able to create the repair request yesterday, before it just kept saying my imei is under another existing process.
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Click to collapse
If you have an official proof of purchase and speak Chinese, I suggest trying to call China oppo at 00861095018 and then try to transfer to a human and they will help you contact the European one plus executives. If not, I suggest you contact the European one plus directly by calling them directly and asking them to arrange a professional to call you back, because using email is so inefficient that many times they will only get back to you the next day.
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