Moto G5S - Cannot connect to wifi ("Authentication->Saved->Authentication._Saved..") - Moto G5S Questions & Answers

Moto G5S - Cannot connect to wifi ("Authentication->Saved->Authentication._Saved..")
I have 4 phones in the house: 1 Samsung S7, and 3 x Moto G5s, the later all bought from the same retailers over a couple of months, so may not all be from the same batch. All 4 phones have the latest software available installed.
I have 2 wi-fi networks at home:
- one provided by the router downstairs, and the other by an access point that is wired directly to the router and covers the upstairs (large house with thick walls). Each network has its own SSID.
All 4 phones use an app - Smart WiFi Selector - that checks the available signals every 30 secs or so and automatically and seamlessly switches you to the network with the strongest signal. e.g. when you go up/down stairs. This has been working very well for the last few years with these phones (except one, see below) and older ones.
Problem I have is that one of the Moto G5S's would not connect when switched to the "other" network. I'm not 100% certain, but it looks as if it fails to authenticate the new network. It shows "Authenticating", but then gives up and remains unconnected. It connect fine with one of the networks in the house, but would not switch to the other.
The only way around this is when in the vicinity of that network is to "forget" the network, try to connect, and enter the password again. It then stays connected until you move the phone up/down stairs, where it connects to th other network, but then refuses to connect to the original network if you move near it again.
There seems to be quite a lot about this problem online, e.g. :
https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/Moto-G5-wifi-authentication-problem-amongst-other-...
https://howto-android.com/motorola-moto-g5s-wifi-authentication-problem/
I have tried all the suggestions I had found, but to no avail:
- booted the router (and access point)
- Restarted the offending phone
- Turning Wi-Fi off and back on.
- Reset the network (Network Settings Reset)
- etc
Before I try Factory Reset and/or send the phone back, is there anything I should try first?
TIA.

Related

XDA IIs Wifi and lockups

Does anyone have a problem with their wifi locking up their xda iis? I have bought a linksys router and am getting frequent lockups when using wifi. I am using the shipped O2 rom, thanks
I have no problem at all with Netgear router. Try changing the connection speed setting in the router to the "b" mode only. Hopefully this can solve your problem.
No problems here either I'm afraid. I'm using a Draytek Vigor 2600VG at home and at work there are two of us with XDA IIs using a Linksys BEFDSR41W wireless router and no problems there either.
Sorry! :-(
Try a hard reset (gulp!) and see if you still have problems (Without anything else installed that might be inteferring) otherwise might be a faulty unit perhaps.
--Neil
I second what xanth said, I had the problem where wifi would not turn on, so I hard reset and installed each software back individually the problem was Calligrapher 7.3 did not like being in Storage or Storage Card only in Main memory (go figure)
efjay said:
Does anyone have a problem with their wifi locking up their xda iis? I have bought a linksys router and am getting frequent lockups when using wifi. I am using the shipped O2 rom, thanks
Click to expand...
Click to collapse
I use the XDA IIs on a variety of wireless networks and experience problems with an alarming regularity. The most annoying is the fact that the top bar seems to loose functionality, when using wireless!!
I will actually add that I do seem to have problem with the "range" of WiFi.
I need to do more testing, but it doesn't seem to be more than 20m or so before have communication issues/timing out :-( Will have to find out what our walls are made of!!!
I have problems connecting sometimes. I regularly use three routers, Draytek, Buffalo and Belkin. The only time that it locks up is when using skype. The skype problem is a known issue with no cure.
Nigel
I am having a problem where my Siemens SX66 will loose connection to my Microsoft MN700 wireless AP on occasion. -It simply appears as if the Wifi radio shuts itself off.
Weird.....
Wifi has never worked for me. It simply doesn't work in the way nature intended.
The main problem (as far as I can tell) seems to be that it cannot get DNS or IP configuration settings from my router (Belkin 7630) automatically.
It can connect to my wireless network without any hassle, but that's about it. If I enter DNS and IP settings manually it works fine. But this is unworkable if you want to connect to another wireless network.
If I can't sort this out by next week I'm going to sell the unit on eBay. It's been nothing but a pain since I mistakenly bought it in December.
Wifi is a nightmare on this device! I'm going back to Nokia.
I am going to do a hard reset and test to see if i still get any freezes. Anyone know of any software i can use to backup my text messages?
WiFi
Hi guys,
Haven't had too many issues with WiFi over here - standard O2 Asia ROM (with the BT 3500 update).
I'm running a Netgear WG602 @ home with 64bit WEP and a Dlink AP2100 @ work with WPA-PSK. No connectivity problems at either location, both DHCP. It does however take a few minutes to connect, but this is on the odd occasion.
The only frustrating thing with the WiFi is that I have to soft-reset often to turn Wi-Fi on - any ideas? Hopefully O2 will fix this in the next ROM. Other than that, I've had the Nokia 9500, P900/800 and this is by far the best device for the power user.
Just me 2c!
Cheers
cK
Wifi is on all the time on my device, sometimes when I switch the device on while within range of an AP it does not connect. Often switching wifi off and then onn again causes it to connect. If this does not work then I can often go into the network dialogue section, and see the network marked as 'availble' but not connected (why it sometimes does not auto connect I dont know). Tapping connect usually cures. If that does not work then I too need to soft reset.
I hope like you that they fix this cause its damned anoying. I will be interested to see what the Benq P50 is like when its released. I shall get one from expansys to test and ship it back within the 7 days.
Nigel
As for those having problems with specific access points. It is not nessesarily the fault of the blue angel. It seems to me that none of the manufacturers of wireless kit understand the term 'standard' they all seem to have their own take on it, which is why kit from different manufacturers refuses to talk to each other. I am of the opinion that they do it in purpose to lock you into using their client cards with their AP's !!
Try it with some non Belkin kit and see what happens.
Nigel
Well i tried a hard reset and didnt install any apps and tried connecting to wifi again and still got a lockup and loss of connectivity. Im going to swap the router for another make and see what happens
Swapped my linksys router for a D-Link and so far no problems after 2 days. so looks like my problem was my router.
Swapped my linksys router for a D-Link and so far no problems after 2 days. so looks like my problem was my router.
XDA IIi and wifi
I just bought one of these and can't get it connected. I have a netgear wg602 access point. When I finally figured out how to set the IP manually (the 02 xda tech support said it can't be done - maybe they're right ;-)
I now have it saying it's connected, with right IP address. My DNS and gateway are set up for the wireless adapter in network adapters. The signal is average. The XDA says wifi is connected. The access point even says it's authenticated and associated - same as my other stations.
Only problem is, internet explorer doesn't find any web pages - says "The page you are looking for cannot be found" (works fine through GPRS)
Also, terminal services times out trying to connect to an internal IP address (to eliminate DNS as a problem)
So, anyone know how I troubleshoot network problems - it looks like a TCP/IP issue? Can't find ping or arp etc. I've also tried an IP address that I know works on the network.
thanks for any help
Dave
Hi
For ping, ipconfig and stuff, head to http://www.cam.com/windowsce.html
I have had multiple issues trying to get wifi working reliably. It still fails now, but there are a few tricks to get it working again. Most of my wifi issues have been due to regular use of three AP's [email protected] and [email protected] along with GPRS and VPN.
To start with I suggest setting all the ****e in connections (internet and home network to 'My ISP' then goto your wifi setup, network adapters, and tell it that the wireless card connects to the internet. Now, tap ok, and goto tools, network cards, tap the active connection (it must already be connected) and ensure that its set to internet.
Next soft reset the thing, and wait for it to connect to yr wifi. Now, use the ipconfig tool and ping tool from the above site to check that all is OK. Check that its got the default gateway right and a sensible LAN IP.
I have found on occasion that I can be connected via wifi, but that the device is still trying to talk using an old IP allocated by gprs which means nothing to my lan! IPconfig will show if all is OK.
Whoever wrote the whole of the networking system (and its terrible gui's) on windows mobile wants shooting. I usually have 2 VPN profiles setup under my work network. If I leave it set to that, and use wifi from my lan to connect to the internet all is fine. However if I try and access a local server, the damned thing starts trying to connect a vpn (it aint inteligent enough to work out that the IP I asked it to connect to is local).
I have been trying to find a setting for all this networking rubbish that allows me to do *everything* without reconfiguring each time - to no avail.
Another thing to note is that you cant send/receive MMS messages while wifi is connected (more stupidity), it tries to connect to the MMS server using the wifi connection, and the telco blocks it cause it wants to charge you for sending MMS over GPRS. Only solution is to disconnect wifi, send MMS then reconnect wifi!!!
Nigel
No problems with WiFi for me
Hmm I'm using an O2 Asia Rom as well.. and my wifi manager seems to automatically create "settings" for each AP it detects and I seem to have no problems connecting at all... been using WiFi around my house since the first day i got it..
i am using a Linksys Wireless 802.11b router..
btw I am new here.. finally able to register!
How's everybody doing?
Cannot turn off IEEE 802.1x
Has anyone had problems unchecking the 'IEEE 802.1x netwrok access control' checkbox???
I uncheck it, but then when I go back to the screen (click on the connection | then select 802.1x tab at the bottom) it has checked itself again!
The XDA IIs does not save the setting - it just keeps re checking itself 02 help have been no use - they sent me an instruction manual and it even says in one of the step 'uncheck IEEE check box'
Im am using a netgear wirelesss router and have also tried on a d-link
Sugestions - is anyone else having this problem??

[Q] More Wifi questions...

I have a N7100 and I am also having wifi connectivity issues
I read the old wifi connectivity thread but my issue doesn't seem to be the same.
.I have a broadband wifi router which I also use an iPad, win Xp laptop, HTC Wildfire S and Motorola defy through, all of which have been fine (using WEP encryption)
)Unfortunately the note II seems to connect but then doesn't access the Internet.
The phone's wifi page shows connection. It connects then receives and IP address but then the alert comes up that there is no Internet access. I also use fing which says that there is no wifi network.
I''ve downloaded the apps wifi manager and wifi analyser to try and get to the bottom of it but they both say I have good signal strength and are connected.
Wifi analyser showed there was a bit of crossover from another AP router next door so I changed the channel to give clear air between us. I then reconnected all the devices and they all work -apart from my new Note.
My question so are 1)is there any more i can do to fix it. 2)where should I look to find the logs which might let me diagnose it a bit better . I should add that sometimes it just works and can browse and download as normal, but most of the time it doesn't.
I started to have trouble connecting to wifis few days ago, it says that signal is very strong i even see full bars and it stops on "containing IP adress" and then shows up window that signal is poor and doesnt connect, but wifi is working my friend next to me was connected, its in a bar and like 2 weeks ago i was able to connect to that very same wifi, very disappointing, no clue what could be wrong

Internet Not Available

I have a LG G4 (LG-HG11) running Android 6.0 and I have been getting “Internet Not Available” error message everything I connect to my Wifi at home, as well as the Wifi at my parents place. Both Wifis has WPA2 PSK security password settings. I am able to connect to WiFi networks (Local College, MTA subway stations, Library, Work) that requires a two tier login i.e. connect to the wifi, then log in using the web browser. The only exception has been an apple wifi at my in laws - I was able to connect there. The Wifi works in Safe Mode.
Here are the things I’ve tried to no avail:
Forget the network
Turn off the phone and reset the phone
Tried 3 different routers (I even brought a new one)
Used a different cable modem
Unplugged/restart the router
Hard reset the router
Unplugged/restart the modem
I’ve factory reset the phone which seems to do the trick but the same issue has come back three times now. All of the apps I have installed appear to be legitimate apps and all of the other devices I have at home (laptops, tablets (android and apple) as well as Iphones all connect to the network just fine.
Any tips would be greatly appreciated!

Wifi loosing connectivity (H815)

This has been plaguing me for a while and it's making me hate this phone. I've also seen this issue pop around the internet so it's not just me.
What happens is the wifi stays connected to the router but has no connectivity (i've tried pinging the gateway when it happens, the connection is dead although it is listed in the router as connected). And it happens totally random, sometimes it works entire day, sometimes it happens every hour or worse. This seems to have gotten worse with MM. I used to be able to fix it with turning wifi off/on but now even reboot wont help (it connects to the router but immediately says no internet on wifi), i have to reset wifi on the router for it to start working. I have 2 other androids (kitkat, lolipop), an iphone 5, tablet with a hybrid OS, 2 laptops and a desktop on the wifi working without issues so that kinda rules out the router as the sole culprit (it's a Technicolor crap from my ISP that i can't change, i can only buy an additional AP but i have no idea it will help). Ofc, when the connectivity is lost, the phone is still connected to the wifi, hence doesn't switch to network and i stop receiving notifications, which is driving me insane (also a work phone).
I recently installed an app ("wifi connection manager", the app itself is fairly useless, half the stuff doesn't really work that well, and all the options are really things you can do manually) that has a background service that i thought would keep the connection alive. It worked for about a week and then all of a sudden it stopped. I've tries everything else, short of reflashing the phone.
So after ****ing around for the 1000th time, trying to figure it out i realized that turning the WMM off (router QoS) stops the connectivity issues. Problem with this solution is that my download rate over the wifi drops by half immediately (from 50mbit to 25) and after a while all the wifi connections start to deteriorate to the point where it becomes painfully slow. What's more puzzling however is that when i do turn it off, the G4 connects via 802.11g (and for some reason this makes the connection not lose connectivity). Other devices connect via 802.11n whether WMM is off or on (except the desktop, which has an old wifi card, also on 11g).
Sorry for the wall of text. This and the anticipation of a bootloop is making me seriously regret my purchase.
So my two questions are:
1. Is there a way for me to force the G4 to connect via 802.11g even when WMM is On ? It obviously chooses how to connect on it's own.
2. Given the history of events, is there a network guy somewhere here that could identify wth is going on ?
Thanks a lot for those that made it this far

Question S22 Wifi drops connection on 5g WIFI 6

I am on the June update and ever since I installed a wifi 6 AP from zyxel my S22 drops the wifi connection every few minutes. It either stays omegle connected with about 2mbits or says connected no internet (with the exclamation on wifi symbol)
I tested this behavior on S21, ASUS ROG flow x13 and Intel WIFI Ax200 (PC). All of them are wifi 6 compatible and have no issues connecting.
My 5ghz and 2ghz bands are separate SSIDs, channels are checked and selected to free channels. AP is connected by LAN to router.
This issue doesn't seem to be that uncommon though, it's probably a QS issue or hardware/firmware related...
Should I contact Samsung? Do they offer replacements that are sent before I send mine back? Because I only have one phone atm and I can't reset it without another phone since there's multiple 2FA accounts etc that I would need to transfer first.
Just as an FYI, I work as an IT specialist and I checked everything so far. This issue is not caused by me or my network configuration!
I have this same issue with my new S22 so I don't think it's a problem with your phone. I have TP-Link Omada APs with the same SSID on both bands. All of my other devices work fine, but my S22 couldn't stay connected for more than a couple of minutes. I fixed it by creating a second SSID for 2.4ghz only and connecting my phone to that one. Now it stays connected most of the time. So I guess it's just the 5ghz band that the phone has problems with.
Do you know what chipset your Zyxel AP uses? Looking online, it's likely to be a Qualcomm IPQ8072. My Omadas use IPC8074 chips which are basically identical. Maybe there's some incompatibility between the phone and this chipset? Hopefully it will be fixed in a firmware release for one or the other...

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