AT&T Visual Voicemail - Google Pixel 3 XL Questions & Answers

I am currently using the pixel 1 and I am having trouble setting up AT&T Visual Voicemail. The carrier said they have set it up on their side but it's still not showing on my phone. Some web search indicates pixel 1 has issues with it.
Anything on the pixel 3?

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visual voice mail help

i cant seem to set up visual voice mail on my s3. im on at&t. do i have to use the att messages app? or is there another option?
Put AT&T in the subject. Not sure about your phone, on Sprint it is in the widgets area which is the other tab under the applications drawer
looks like you need to download an app.
http://www.att.com/esupport/article.jsp?sid=KB412330#fbid=95wpgnbQcP2
personally i used to use fusion visual voicemail and now use google voice.
some of the restrictions on att's app would cause problems for me: 40 message limit, 14 day retention, 2 minute message length.
http://www.att.com/esupport/article.jsp?sid=KB115686&cv=820#fbid=95wpgnbQcP2
edit:another site dealing with setting up visual vm: http://www.att.com/esupport/article.jsp?sid=KB414957#fbid=95wpgnbQcP2
i also found this little disclaimer. i can't tell if that means you can't use att messages at all for visual voicemail on the Lte android phones in question or if you have to choose one and stick with it.
"AT&T Messages, a cloud-based messaging application which includes visual voicemail, is currently not compatible with AT&T Visual Voicemail for Android. Contact Customer Care at 800-331-0500 or 611 from your wireless device, if you have activated AT&T Messages on your account and would like to switch to AT&T Visual Voicemail for Android"

Verizon Voicemail not working on 5X.

Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??
Jexx11 said:
Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??
Click to expand...
Click to collapse
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....
elreydenj said:
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....
Click to expand...
Click to collapse
Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?
Jexx11 said:
Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?
Click to expand...
Click to collapse
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.
elreydenj said:
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.
Click to expand...
Click to collapse
Ah yes I remember I played around with Hangouts and Voicemail back when the Hangouts Dialer was first released, I remember now that I had the option of listening to voicemails through Hangouts.
I think I have it all set up now, just have to find another phone to call my number and test it out lol.
Thanks again for the help!
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.
wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.
Click to expand...
Click to collapse
I was told that would work as well when on the phone with Verizon.....
Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.
GertBFrobe said:
Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.
Click to expand...
Click to collapse
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.
elreydenj said:
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.
Click to expand...
Click to collapse
This must be what happened with me, I activated advanced calling and I'm guessing that triggered basic visual voicemail which is the problem.
And the tech I talked to told me there was no way to remove basic free visual voicemail and go back to standard voicemail. Maybe she is wrong, I'm not sure, but either way I'm content with using Google Voice for now.
Sent from my Nexus 5X using XDA Free mobile app
Isn't there a second file for Verizon services?
Sent from my Nexus 5X using Tapatalk
wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
Click to expand...
Click to collapse
Yes, do this, for now anyway, until Visual Voicemail catches up with M. I still have Advanced Calling enabled, as well as HD calling, so VoLTE should work. With the Visual Voicemail removed (by VZW via chat in my case), I just get the old school simple voicemail notification on the status bar and dial *86 to retrieve.
Verizon Wireless Fixed my Issue
I had this issue since I got my Nexus 5X 2 months ago, and Verizon Wireless just fixed it over the phone and now it works fine. I don't use visual voicemail or anything fancy, although I used to use Google Voice up until a year ago.
He basically reinitialized the voicemail, so I had to set it up again from scratch, re-recording my outgoing message etc.
I should also mention my texts didn't work sometimes either... some MMS messages would just say "Downloading" and never download, and this happened often on my old Droid Maxx HD. The workaround was to disable wireless and wait for it to download over the data connection. Anyway this started happening on my new Nexus 5X also, but they reprovisioned the phone and fixed that also. :victory:
You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".
jackdubl said:
You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".
Click to expand...
Click to collapse
Just did this and it worked flawlessly. Thank you sir.

Google Voice Double notifications for voicemail

Hi. for anybody that is using Google Voice as their voicemail on Verizon Pixel 2 XL, are you getting double notifications? This is what is happening to me when a voicemail is left.
thafngame24 said:
Hi. for anybody that is using Google Voice as their voicemail on Verizon Pixel 2 XL, are you getting double notifications? This is what is happening to me when a voicemail is left.
Click to expand...
Click to collapse
Why not just use Verizon visual voicemail? Works much better and is only 2 bucks a month
Cowbell_Guy said:
Why not just use Verizon visual voicemail? Works much better and is only 2 bucks a month
Click to expand...
Click to collapse
No need to pay extra for that when normally Google voice works perfectly. It was working fine with my pixel xl
Sent from my Pixel 2 XL using Tapatalk
thafngame24 said:
Hi. for anybody that is using Google Voice as their voicemail on Verizon Pixel 2 XL, are you getting double notifications? This is what is happening to me when a voicemail is left.
Click to expand...
Click to collapse
I have yet to receive a voicemail since setting up my Pixel 2 XL, but I did start getting double notifications a week or so ago on my original Pixel XL.
Cowbell_Guy said:
Why not just use Verizon visual voicemail? Works much better and is only 2 bucks a month
Click to expand...
Click to collapse
It doesn't work better for my needs. It's a substantial step down actually. I can funnel multiple numbers to Google Voice as well as have different voicemail greetings for different callers along with great access to messages via the web and other devices.
I have a brand new Pixel 2 XL (Unlocked on AT&T). I've been using Google Voice for Voicemail (Google Voice "Lite") for years with no problems (OG HTC EVO 4G, Galaxy Nexus, Nexus 5, Nexus 6P) . However, when trying to use it with my new Pixel 2 XL I not only get the double voicemail notification per the OP - BUT also my custom notification sound for Voicemail that I set will not sound despite it "sticking" in the GV Settings listing. My Voicemail Notification insists on playing my "Default" sound and also plays it twice (double)! I have tried to fix this by rebooting the phone, disabling Hangouts/Hangout Dialer, changing Voicemail Settings in the Phone (Dialer) App, all to no avail. I have never ported my number to Google Voice. Can someone PLEASE test and see if a custom sound (WAV File) works as a GV Lite Voicemail Notification? Any Double Notification? Any ideas for a fix? A bug in the GV App? Any ideas? Thanks!
Cowbell_Guy said:
Why not just use Verizon visual voicemail? Works much better and is only 2 bucks a month
Click to expand...
Click to collapse
+1!
Sent from my Pixel 2 XL using Tapatalk
I want to say this may be something to do with the GV app. I'm seeing the same behavior on an N6 since the last(? ) update.
"Good judgment comes from experience, and a lot of that comes from bad judgment." - Will Rogers
It's a Google Voice issue, same thing is happening in my OG Pixel XL
Sent from my Pixel XL using Tapatalk
I'm getting the same thing on my Nexus 6P.
Having the same issue on my 2XL, not an issue on my 1XL or N6
Robert_W said:
Having the same issue on my 2XL, not an issue on my 1XL or N6
Click to expand...
Click to collapse
Could you PLEASE test and see if a custom sound (WAV File) works as a GV Lite Voicemail Notification on your Pixel 2 XL? Thanks!
I'm also having the double notification , the app itself is showing me to notifications
Annoying
I'm getting the double notification too on my new Pixel 2 XL. Anyone figure out if there's something we can do or just have to wait for another app update?
Same here. Double notifications, was driving me crazy. Glad to know I'm not alone. Bad to know this has been an issue for sometime!
double notifications here as well
I am getting double notifications on a Pixel XL as well.
can someone PLEASE test and see if a custom sound (WAV File) works as a GV Lite Voicemail Notification on your phone?
Gekko2 said:
can someone PLEASE test and see if a custom sound (WAV File) works as a GV Lite Voicemail Notification on your phone?
Click to expand...
Click to collapse
I think you want to know if it works on a pixel xl2, but I can tell you that it works on an N6 [emoji6]
"Good judgment comes from experience, and a lot of that comes from bad judgment." - Will Rogers
ktmom said:
I think you want to know if it works on a pixel xl2, but I can tell you that it works on an N6 [emoji6]
"Good judgment comes from experience, and a lot of that comes from bad judgment." - Will Rogers
Click to expand...
Click to collapse
thanks. very interesting!
Yep, I'm getting the same thing with duplicate notifications from Google Voice
Sent from my Pixel 2 XL using Tapatalk

Activating VVM via Google Phone App (T-Mobile)

My Visual Voicemail in the Google Pixel 3 XL isn't activating in the native Google Phone app. I am currently using T-Mobile. Anyone else having this issue?
There is already a thread on this
https://forum.xda-developers.com/pixel-3-xl/help/visual-voicemail-t3863943/page3

Question T-Mobile - Visual Voicemail

So just right off the bat, I know that T-Mobile are assholes and they setup their voicemail to only work by calling in or using their ****ty proprietary app.
That said, I get a vague sense that there probably shouldn't be a lot stopping someone that has root access and maybe a custom rom from fixing the default visual voicemail feature included in the google phone app to get it working with T-Mobile anyway by figuring out what exactly it is the default app needs to do to make T-Mobile think it's their app that's connecting?
Wondering if anyone knows if that's something I could potentially look forward to in the future because quite frankly I hate calling in to get my voicemails and I hate their app. If I had to choose between one of those 2 options for voicemails and just straight up disabling voicemails all together for my line, I'd picking disabling voicemails.
Is this a new change? I have MetroPcs and visual voicemail was working on my 5T running android 9, then it stopped working when I switched to the 9 Pro.
VVM working fine for me on the 9 Pro coming from the 7 Pro.. I'm actually on Premium, not sure how that happened since I don't remember signing up for it lol.
VVM on T-Mobile hasn't worked for years unless you're specifically using their proprietary VVM app. It wasn't working for me on my last phone (Nokia 7.1) and it's not working right now either on my OP9Pro. It's pretty well documented too:
https://www.reddit.com/r/tmobile/comments/cexhou
It's not just me.
I gave up trying to get the in-dialer VVM (and Pixel call screening) to work, and went back to using Google Voice. It's MUCH better than T-Mobile's POS voicemail app, but no, it's not the ideal.
Guys, have you tried that one?
We're not looking for an alternative voicemail service. We're looking to use the in-dialer voicemail like every other device that has the Google dialer as the default.
One thing to consider is on Pixel Devices TMobile VVM works by default but I haven't seen it work on OnePlus yet, at least on the unlocked version like my 8 & 9 pro. Would be nice if someone could figure out the Pixels secret. Thanks
It works on other carriers outside of the pixel. T-Mobile actively blocks it.
TMobile VVM works fine for me. I don't subscribe to premium. I did purchase my OP9 plus from best buy so it the LE2125 unlocked
Creative_Ingenuity said:
TMobile VVM works fine for me. I don't subscribe to premium. I did purchase my OP9 plus from best buy so it the LE2125 unlocked
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Click to collapse
The T-Mobile app or the in-dialer voicemail?
entropism said:
The T-Mobile app or the in-dialer voicemail?
Click to expand...
Click to collapse
Right. We're talking about getting the in-dialer voicemail, not the T-Mobile app.
Are you running stock? I don't even see a in app voicemail?
I found the switch in settings. Uninstalled T-Mobile POS VVM. Testing now
Mine is working.
Not to beat a dead horse here but this is where I am at. I know T-mo will not provision VVM unless you use theirs. I am running an unlocked OP9 LE2125. When I got to settings and look at VVM in the google phone app, it has carrier blank and T-mo voicemail number greyed out. What I am currently attempting to do is look at the code and see if i can change that number. I currently got a google voice number and I know people do not want to use google voice, they are simply trying to use the VVM without using T-mo. I am trying to see if i can find at least a work around until Lineage OS for OP9 is released. I currently contacted T-mo to shut my voicemail off and I used the short code to stop forwarding calls to my voicemail. So far when people call my T mobile number google voice picks up if i let it ring or if i reject a call. Now i need to see how to get into the google phone app to update that greyed out number
Creative, that's not what people are looking to do. If you were using a Pixel (or a few other phones that use Google's Dialer as standard) the in-dialer VVM uses T-Mobile's (or whatever carrier you're using) voicemail service, it just runs everything through the dialer.
In addition, you don't need to have T-Mobile shut off voicemail to use Google Voice, you go into your call settings and just change the conditional call forwarding numbers to your google voice number.
And it's not about not wanting to use Google Voice. It's about getting the same functionality that every other carrier has without HAVING to use Google Voice.
Going to be honest here, you're making way more out of this than you need to.
luckylui said:
Mine is working.
Click to expand...
Click to collapse
That looks like the OnePlus dialer, not the Google Dialer, no?
entropism said:
Creative, that's not what people are looking to do. If you were using a Pixel (or a few other phones that use Google's Dialer as standard) the in-dialer VVM uses T-Mobile's (or whatever carrier you're using) voicemail service, it just runs everything through the dialer.
In addition, you don't need to have T-Mobile shut off voicemail to use Google Voice, you go into your call settings and just change the conditional call forwarding numbers to your google voice number.
And it's not about not wanting to use Google Voice. It's about getting the same functionality that every other carrier has without HAVING to use Google Voice.
Going to be honest here, you're making way more out of this than you need to.
Click to expand...
Click to collapse
I'm out of work for another month. Just trying to keep busy lol. That's all
Not sure if people care, but I've finally able to use Google's native visual voicemail in the phone dialer.
I've been using the google voice trick to have conditional call forwarding to my google voice, and I check voicemail there.
I can confirm that I have visual voicemail working on my stock pixel 5 and a second pixel 5 on T-Mobile.
Here's what I did:
1) go into google voice --> hamburger menu --> settings --> device & numbers --> and delete the linked number and also everything else in there (I'm not sure this step is needed but it worked for me)
2) go to the phone dialer and send the following code: ##004# (then wait for the success message that it worked, took about 15 or so seconds to get confirmation). I rebooted. Then the visual voicemails started appearing natively in the phone dialer.
3) For my wife's phone, for some reason the visual voicemail icon on the bottom right was not there, but then suddenly appeared after rebooting and waiting a few minutes. I also wasn't getting messages, so I sent the ##004# code again, and then it started working. Again, no idea if that did anything but it started working! Good luck!
4) Profit!
Hope this helps others.
Cheers!

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