factory reset without losing internal storage? - Google Pixel 3 XL Questions & Answers

I've been having wifi and Bluetooth issues since February update. Bluetooth keeps giving the message "Bluetooth keeps stopping" or something like that and won't connect to anything or stay on for that matter. When this happens wifi also goes. If I go in in clear Bluetooth cache and storage then reset my phone 50% of the time it will work after the reset but fail again shortly after connecting to a Bluetooth device or turning it on. Does anyone have suggestions on what I can do. I am rooted and bootloader unlocked. Is there a way to factory reset without losing all my internal storage. I have way too much stuff on my phone to lose it all. Thanks in advance.

I would use Titanium backup to backup the apps and their content. Then, do the factory reset.
Sent from my Pixel 3 XL
---------- Post added at 10:09 PM ---------- Previous post was at 10:06 PM ----------
You can also connect a USB-c drive and copy to it any important files you may have. I got one with 256 Gb from Amazon some time back for about $50. I regularly copy to it my important files. My pics are automatically uploaded to my Google cloud.
Sent from my Pixel 3 XL

vwood2121 said:
I've been having wifi and Bluetooth issues since February update. Bluetooth keeps giving the message "Bluetooth keeps stopping" or something like that and won't connect to anything or stay on for that matter. When this happens wifi also goes. If I go in in clear Bluetooth cache and storage then reset my phone 50% of the time it will work after the reset but fail again shortly after connecting to a Bluetooth device or turning it on. Does anyone have suggestions on what I can do. I am rooted and bootloader unlocked. Is there a way to factory reset without losing all my internal storage. I have way too much stuff on my phone to lose it all. Thanks in advance.
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Click to collapse
No. By definition, a factory reset is wiping your /data/media folder. Have you tried resetting your network (WiFi,mobile & Bluetooth) under reset options? Often times there is just no substitute for a clean install (flashing a full factory image, not just a factory reset). If you just factory reset, your problem may not be resolved. Since you are rooted there are many backup options. TiBu is one of the best. I think you'd be surprised how quickly you will be back up and running. ADB/Fastboot binaries were updated recently, so make sure you refresh those before starting.

Well completely wiped and reset up after about 15 with Bluetooth on it started again....any other suggestions

vwood2121 said:
Well completely wiped and reset up after about 15 with Bluetooth on it started again....any other suggestions
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Click to collapse
Try starting the phone in safe mode to rule out a conflicting app. If you can confirm it happens in safe mode -and- you have fastboot flashed a full factory image (not just factory reset) and the problem still persists you may have a hardware issue and now have done enough testing for an RMA.

Every thing was great until I connected my pixel buds ....i was playing music for over an hour on a Bluetooth speaker and no problems.....went to mow grass with pixel buds and not even 15 minutes Bluetooth and wifi force closing

Been back and forth with Google and sent in bug reports, they sent me an email asking for all kinds of phone info , my name , address, and such.....they haven't got back to me yet after I sent in that info....what does it usually mean .
They seem to think it is hardware related from the bug report. I've had the phone since November.

They gave me an option to have a replacement sent to me to swap but want to put a credit hold on a debit card. I've been screwed by Google before when I traded a brand new Galaxy s8 plus still in the factory plastic and not used. They told me I sent them an LG with a cracked screen and I was not given any credit towards my pixel 2xl...the trade towards my 3xl went smoothly but I took pics and a long video of it being boxed and mailed. Seems shady with the credit hold...anyone got any input. The only other option they gave me was to send it in for repair and would take 10 business days and I have no backup phone

vwood2121 said:
They gave me an option to have a replacement sent to me to swap but want to put a credit hold on a debit card. I've been screwed by Google before when I traded a brand new Galaxy s8 plus still in the factory plastic and not used. They told me I sent them an LG with a cracked screen and I was not given any credit towards my pixel 2xl...the trade towards my 3xl went smoothly but I took pics and a long video of it being boxed and mailed. Seems shady with the credit hold...anyone got any input. The only other option they gave me was to send it in for repair and would take 10 business days and I have no backup phone
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Click to collapse
A card hold is just that, nothing more. Many companies do it. It disappears as soon as your old phone is received. Wait for the new phone to come, use data transfer feature to setup your new phone, and then return the old one.

Related

Quick Transfer Adapter

Are folks using the adapter to migrate? Phone hopefully arriving today and I've always setup from scratch to prevent moving over too much bloat. Curious how people are handling...
Used it with my Nexus 6P and it worked like a charm for me.
Everything checked was backed up as expected and it helped me saving time by not looking every music album, background picture or whatnot I've stored before.
Used to copy from my Nexus 6, worked fine for the most part. A few things didn't transfer, but it was no big deal as I was ready to setup everything again anyway.
Sent from my Pixel XL
make sure you copy your call logs, text etc because once you exit the setup wizard you can't get back in. I skipped copying data in the store to make a "test call" and i was advised by a google pixel rep that once you skip the set up you can't get back in. SMS backup/restore app has a wifi direct transfer option that handled the texts and call logs for me. Just a heads up here as when I tried to use the adapter without setup wizard running it doesn't do anything "on it's own" the way it does in setup wizard. FYI
Even if you factory reset, still no option to try again?
I used it coming from a Droid Turbo 2 and it worked perfectly.
Sent from my Pixel XL using Tapatalk
My HTC m8 didn't transfer my text or call log
vapehooka said:
Doesn't your droid turbo 2 have a micro usb? I didn't get a micro usb in my box .. am I missing something?
Click to expand...
Click to collapse
you plug in the adapter in the pixel and use a normal usb cable to plug into your old phone and the adapter hopefully that made sense
I used the adapter and it said no apps found! Settings appear to have transferred fine.
I tried using TB to ensure they were all attached to the market and it still couldn't find a single app.
Anybody else run into this problem? It's it because I'm rooted?
Never figured out why no apps were found when using the cable transfer and adaptor but I called Google support and they were able to restore my apps wirelessly.
I had to factory reset the phone to get back to the first time setup screen. When you get to the part where it asks you to connect to your old phone with the adaptor there is a link on the bottom to transfer data by other methods. It was a minor pain to go through the initial setup again but it worked so I'm happy.
Just wanted to post the solution that worked for me in case others run into the same situation.
I tried it out from my N6 to PXL. Once I realized that it chose the wrong gmail account as the default I factory reset and did it via email account over the air. After all 130 apps were restored, I repeated that whole setup again because I forgot to unlock my bootloader first -_-
Google Pixel XL Stop Motion Unboxing Video​
In case you are still wondering, YES, if you hard reset the wizard will start again(according to a google rep on the Pixel forum). If you "skip" the setup when you 1st turn on the phone there is no getting back into the setup wizard without a hard reset. So if you buy at verizon and they want to skip the setup to hurry up and make a test call to see if you're activated tell them no. You need to setup or you won't be able to without a hard reset.

Anyone else have camera issues?

I received my Pixel XL 128GB on this past Wednesday and I have been having constant crashing issues with my Camera. I first thought it may have been the app itself so I tried using various camera apps from the playstore which didn't seem to help.
I tried to delete the app data as well as the cache
deleted any app that may use the camera such as facebook and instagram
reset the phone back to factory twice, trying both the stock and stock updated camera app
I even tried various ROMS like PureNexus and AOPK with no fix in sight.
The error message I receieve is "Camera Error - Can't connect to the camera" prior to that error message the screen is black utilizing the forward facing and rear camera.
I called up support and of course got an idiot Google Customer support rep who could barely speak english telling me that it may be hardware related and that I would it would needed to be replaced.
Is there any other options at this point short of sending my phone back and having them send me a replacement? They are telling me they want to do an authorization hold of another $900 for them to ship me a replacement phone first which is absolutely laughable.
ohms139 said:
I received my Pixel XL 128GB on this past Wednesday and I have been having constant crashing issues with my Camera. I first thought it may have been the app itself so I tried using various camera apps from the playstore which didn't seem to help.
I tried to delete the app data as well as the cache
deleted any app that may use the camera such as facebook and instagram
reset the phone back to factory twice, trying both the stock and stock updated camera app
I even tried various ROMS like PureNexus and AOPK with no fix in sight.
The error message I receieve is "Camera Error - Can't connect to the camera" prior to that error message the screen is black utilizing the forward facing and rear camera.
I called up support and of course got an idiot Google Customer support rep who could barely speak english telling me that it may be hardware related and that I would it would needed to be replaced.
Is there any other options at this point short of sending my phone back and having them send me a replacement? They are telling me they want to do an authorization hold of another $900 for them to ship me a replacement phone first which is absolutely laughable.
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Click to collapse
never experienced anything like that. I think a replacement is probably your best option given that you're already done a factory reset. The one remaining option I might suggest is flashing a full factory image downloaded from Google.
IMO, its not all that "laughable" that google would ask to put a authorization hold on your account. Its only a pending charge and is never actually processed unless you don't return the old phone.
mlin said:
never experienced anything like that. I think a replacement is probably your best option given that you're already done a factory reset. The one remaining option I might suggest is flashing a full factory image downloaded from Google.
IMO, its not all that "laughable" that google would ask to put a authorization hold on your account. Its only a pending charge and is never actually processed unless you don't return the old phone.
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Click to collapse
I have actually done a full factory flash from Google.
Well when I had financing from Verizon or T-Mobile and I had an issue with the phone they sent a replacement first and I had a time frame in which to send the phone back or I would get charged, they never held funds first.
Financing devices works a little different and each company has their own policies. I haven't had an RMA with Google ever, but with Moto (after it was bought by Lenovo) they required a hold and there have been a few other places that if they sent a device to me before I sent one to them they would put a hold on my credit card. I always considered it a standard procedure. As for the Pixel's camera, while there have been some issues mentioned here and other places about camera issues yours seems unique, almost like the camera component was DOA. I would RMA if it was my device.
Sent from my BTV-W09 using Tapatalk
I found this on Google's forum: Camera issue seems to be solved with beta 2 update, can anyone else confirm?
Jason70
5 days
Jason70
yep, 7.1.2 seems to have worked... fingers crossed.... not got camera to fail and it always failed at my workplace due to low signal, but this morning its running great!
ThomasBHV
5 days
ThomasBHV
7.1.2 (NPG471) Yes currently it work well
The above post has more to do with phones in low signal areas that have the camera freeze up usually with purple lines across some of the photo. That issue has been on going mostly with European variants since release. This does not give the unable to connect error.
Sent from my BTV-W09 using Tapatalk
Thanks for all the responses but I guess Support was correct when they said it was the hardware. My new phone works without any issues.

Bluetooth not working after July update

My Bluetooth is completely unreliable after the last update. Volume is too soft. Doesn't connect to devices. I've tried unpairing and repairing and it stays connected for a short time, then when I try and connect again it doesn't connect.
Even the streaming is shaky.
Any solutions?
Check to see how much storage space you have left.
Part of your symptoms could be explained by low storage space.
But it sounds to me like you need to back up your data and apps and then do a factory reset.
I did a Network Settings Reset (under Backup and Reset) and lost all my wifi passwords. None of my networks are connecting automatically anymore. I'm horrified that I might have lost 5 years of accumulated wifi passwords!
Any solution?
montrealguy said:
I did a Network Settings Reset (under Backup and Reset) and lost all my wifi passwords. None of my networks are connecting automatically anymore. I'm horrified that I might have lost 5 years of accumulated wifi passwords!
Any solution?
Click to expand...
Click to collapse
Do you have any backups to restore from?
CZ Eddie said:
Check to see how much storage space you have left.
Part of your symptoms could be explained by low storage space.
But it sounds to me like you need to back up your data and apps and then do a factory reset.
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Click to collapse
parakleet said:
Do you have any backups to restore from?
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Click to collapse
No and my phone is not rooted, but doesn't Google back up these Settings? Every time I set up a new phone, it downloads all my previous WiFi codes.
montrealguy said:
No and my phone is not rooted, but doesn't Google back up these Settings? Every time I set up a new phone, it downloads all my previous WiFi codes.
Click to expand...
Click to collapse
Only way I know of to get that info is to perform factory reset.
google restore sometimes includes keys sometimes not for me.

Phone Restarts at the Most Random Times

Hey everyone! I was having phone troubles and was wondering if anyone could help solve them. I lurk more than I post on the forums, so forgive me if I make any mistakes.
My phone is an AT&T Galaxy Note 5 (of course) 32GB variant on stock 7.0. For what ever reason, my phone restarts with out reason and sometimes does it multiple times a day. It usually happens when I am on Wi-Fi, or the phone is looking for Wi-Fi. At first, I thought it was due to 3rd party apps trying to access data with low signal, but the problem still occurs after multiple factory resets. The phone doesn't restart as much when I turn Wi-Fi off, but the problem still occurs with Data.
The problem began around the time I updated my phone to Android 7.0 when AT&T released the update. I usually keep Wi-Fi, Bluetooth, Location, and Sync enabled if that helps. I also clear the cache partition after each security update.
I also believe that it has something to do with the Wi-Fi because even listening to music sometimes with Wi-Fi enabled, causes the audio to freeze or stutter. I read on a post that this might be due to Wi-Fi scanning or Bluetooth Scanning for location purposes, but the phone still restarts with those options disabled. I am unsure of what else to do besides just living with the problem. I took it to AT&T to see if they could help, but just wanted to sell me a new phone.
If anyone could help, I would greatly appreciate it. Thanks for reading and for the help in advance!
This is most commonly a botched upgrade and the way to repair it is to flash the entire current firmware to the device again which will delete all your personal files, photos, contacts, text messages, music, app data and anything else you have stored on the phone. Most of the time you can download your firmware from a link provided through this site, be weary of any other source of downloads links besides xda-developers.com!! Your AT&T store can flash the entire firmware to your phone again for you while retaining your data, but if you are holding out on upgrading so you can gain root this will defeat your efforts. For 99% of the people you should just take your phone to an AT&T store.
There's a chance that the next upgrade will repair your phone by replacing the problematic file but you'd be lucky to have that serendipitous outcome.
droidvoider said:
This is most commonly a botched upgrade and the way to repair it is to flash the entire current firmware to the device again which will delete all your personal files, photos, contacts, text messages, music, app data and anything else you have stored on the phone. Most of the time you can download your firmware from a link provided through this site, be weary of any other source of downloads links besides xda-developers.com!! Your AT&T store can flash the entire firmware to your phone again for you while retaining your data, but if you are holding out on upgrading so you can gain root this will defeat your efforts. For 99% of the people you should just take your phone to an AT&T store.
There's a chance that the next upgrade will repair your phone by replacing the problematic file but you'd be lucky to have that serendipitous outcome.
Click to expand...
Click to collapse
I was about to take it to an AT&T store, but I turned off Data Saver mode and did the latest update, and everything has been fine since. It's really the weirdest thing but I'm glad nothing too much had to be done to fix it. Thanks for the help and reply though!

Question I'm hacked

My girlfriend can see everything I do on my phone, even listen in to my surroundings and spy on me with my camera. I've looked at all the running processes and I can't find the malware. Any advice besides a system reset? Thanks
She's probably just has your password mate. Change it or factory reset your device. If that doesn't work find a new gf.
tycox93 said:
She's probably just has your password mate. Change it or factory reset your device. If that doesn't work find a new gf.
Click to expand...
Click to collapse
Believe me it's not just the password. She's installed some kind of parental Spyware like MSpy
If you're sure that's what she has done, and not just a bit paranoid, then you should be able to find it if you got into safe mode. At least I believe so.
tycox93 said:
If you're sure that's what she has done, and not just a bit paranoid, then you should be able to find it if you got into safe mode. At least I believe so.
Click to expand...
Click to collapse
I'm 100% convinced that's what she's done but I'm not that tech savvy when it comes to phones so I'm not sure which processes are part of the Android OS and which processes are the spy app.
Ditch gf.
Factory reset, will purge anything she loaded. The bootloader is locked so the only thing she could hack is the user data partition, a factory reset clears this.
Delete Google and Samsung accounts in settings>factory reset from settings not recovery menu>don't set up your Google account initially>change Google and Samsung account passwords on another computer (PC or Mac), write down passwords and make them complicated, setup the Google account on phone then.
It is clean. Be careful what you then load and who you give access to your phone if anyone.
I had a phone bought on eBay which I think it was cloned
It was the Xiaomi mi mix fold 2. I kept sending me messages please close the screen mirroring ect..I tried to reset it but nothing worked. Someone cracked the ROM in my opinion. eBay refunded me in full. I think you shall better buy a new phone
If you're paranoid:
reset your computer without a network connection.
reset your phone and don't connect to wifi yet.
reset your home wifi modem/router
connect your devices and use a strong password.
After this only a specialist can hack you.
simrag said:
I had a phone bought on eBay which I think it was cloned
It was the Xiaomi mi mix fold 2. I kept sending me messages please close the screen mirroring ect..I tried to reset it but nothing worked. Someone cracked the ROM in my opinion. eBay refunded me in full. I think you shall better buy a new phone
Click to expand...
Click to collapse
No reason to replace the phone if it's a stock Samsung and it factory resets. As long as Knox isn't tripped it's still running with a stock rom and bootloader that haven't been altered and are still secure.
Odinsinces3 said:
If you're paranoid:
reset your computer without a network connection.
reset your phone and don't connect to wifi yet.
reset your home wifi modem/router
connect your devices and use a strong password.
After this only a specialist can hack you.
Click to expand...
Click to collapse
After reset it can't be accessed until account info is entered. My solution bypasses that entirely.
If he factory resets from recovery without first deleting Google and maybe Samsung accounts from the phone he may get locked out by FRP!
FPR is more wicked than any bad gf...
In Samsung's it's always best to factory reset from Settings rather than the boot menu. I redundantly make sure FRP won't be invoked by also deleting the accounts before the reset whenever possible*
*a boot loop or total system crash trashes this option, better hope the account password works...
How to stay away from Hackers?, How they simply get the access to hack our devices.
Everett34 said:
How to stay away from Hackers?, How they simply get the access to hack our devices.
Click to expand...
Click to collapse
They don't; most victims inadvertently install the malware themselves. Social media sites like WhatsApp, Tiktok etc are hunting grounds for hackers. Poor settings and app selection, clumsy browsing habits, side loading, unlocked bootloaders, no firewall in use, being careless what's downloaded, not keeping email in the cloud, allowing others physical access to the device, sharing drives, using unsecured wifi hotspots, not using Android 9 or higher... among others.

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