(Solved): Xfinity Mobile voicemail problem on factory unlocked Note 10+ - Samsung Galaxy Note 10+ Questions & Answers

I recently purchased a Samsung factory unlocked (U1) Note 10+ to replace my Xfinity Mobile S10+. It's working just fine with the original SIM that I swapped over from my Xfinity S10+. VoLTE, WiFi calling, everything works. Except.... Voicemail notifications. None. Zip, zero, nada.
The Xfinity visual voicemail app does not work (not even on an Xfinity purchased Note 10):
"the newest Samsung phones (Note10 included) are not compatible with the Xfinity Visual Voicemail app and moving forward, all new phones will be using the provided voicemail app (not the xfinity visual voicemail app) in which case on the note10 is audio only".
With the Samsung default voicemail app, I don't receive any notification that I have a voicemail message. And if I open the app, it always says "no new voicemails". But if I touch the "check voicemail" button in the app, my new voicemail messages are there and I can listen to them. I've enabled all permissions for the app, and enabled all relevant notification settings.
I suspect that the problem is not related to app notification issues, but rather related to the app accessing/checking my voicemail. Since it always says "you have no new messages", whether there are messages or not.
All feedback/suggestions welcome.
Edit: solution is to install Youmail app.

Surely someone has some ideas?

cam30era said:
I recently purchased a Samsung factory unlocked (U1) Note 10+ to replace my Xfinity Mobile S10+. It's working just fine with the original SIM that I swapped over from my Xfinity S10+. VoLTE, WiFi calling, everything works. Except.... Voicemail notifications. None. Zip, zero, nada.
The Xfinity visual voicemail app does not work (not even on an Xfinity purchased Note 10):
"the newest Samsung phones (Note10 included) are not compatible with the Xfinity Visual Voicemail app and moving forward, all new phones will be using the provided voicemail app (not the xfinity visual voicemail app) in which case on the note10 is audio only".
With the Samsung default voicemail app, I don't receive any notification that I have a voicemail message. And if I open the app, it always says "no new voicemails". But if I touch the "check voicemail" button in the app, my new voicemail messages are there and I can listen to them. I've enabled all permissions for the app, and enabled all relevant notification settings.
I suspect that the problem is not related to app notification issues, but rather related to the app accessing/checking my voicemail. Since it always says "you have no new messages", whether there are messages or not.
All feedback/suggestions welcome.
Click to expand...
Click to collapse
I just got my unlocked Note 10+. I will see if my notifications work for voicemail and let you know. I do use AT&T for my service.

cam30era said:
Surely someone has some ideas?
Click to expand...
Click to collapse
I bought the Note 10+ last week, samsung unlocked, and I just swap my SIM, I have a mexican SIM and I was in USA (black friday). I received a voicemail and the notification was just right, but, when I click on it I wasnt able to connect to my voicemail, what I did was to dial directly from the phone app to the voicemail phone number (my case, *086) and only then was able to enter it. Here in Mexico I dont have to do that, just straight from the notification.

I have the same issue on my Verizon S10 that I swapped my Xfinity sim into. Pretty much everything works great but the voicemail function.

I have AT&T and installed the Visual Voicemail app. I completed the setup in the app and voicemail notifications are working.

Solved!
Summary: Xfinity Mobile voicemail app will not work on Note 10/10+
Samsung native voicemail app will not "check in" with voicemail and always gives a false negative (you have no new messages, even when you have new messages).
Solution was very simple: download and install the app "Youmail". Very easy to set up, and works flawlessly.
Thanks to all for their input.

cam30era said:
Solved!
Summary: Xfinity Mobile voicemail app will not work on Note 10/10+
Samsung native voicemail app will not "check in" with voicemail and always gives a false negative (you have no new messages, even when you have new messages).
Solution was very simple: download and install the app "Youmail". Very easy to set up, and works flawlessly.
Thanks to all for their input.
Click to expand...
Click to collapse
wrong it didnt work for my Verizon Note 8 that I have on Xfinity mobile. Youmail wont connect to my voicemail. Luckily I can dial in *86. But if I let the app switch to built in voicemail I lose it completely and no one can leave messages. No matter how you access it, it states "number not in service" thats even when calling my phone to leave a message. How the hell can an app affect voicemail like that?

SOLVED!!!!
I was having the same problem on my Galaxy Note 9. I changed the network mode from Global to LTE/GSM/UMTS and my voicemail works. ( go into to Settings then click Connections, click Mobile Networks and click Network Mode)

Related

Visual Voicemail app not compatible

To my surprise, the AT&T Visual Voicemail app can't be downloaded from the Play Store (a search for it won't find it). The att.com website does not show the Note 4 in its list of compatible phones (it does show a Note 3).
http://www.att.com/esupport/article.jsp?sid=KB414957&cv=820#fbid=KukrJc5X464
My Note 4 came with it. Isn't it on yours?
Att visual voicemail doesn't work, but the phone comes preloaded with a different visual voicemail app that is better anyway.
Just download 'PF Voicemail'.. I've used it few years now.
madmike23 said:
My Note 4 came with it. Isn't it on yours?
Click to expand...
Click to collapse
You are so right. I was looking in the AT&T folder and it isn't in there but going to all the apps, there it is: Visual Voicemail.
There's always google voice too.
Visual Voicemail App on Note 4
I've been on the phone with AT&T for an hour. The preloaded Voicemail App on the Note 4 will not let me complete setup. I follow the instructions and it fails to set up and prompts me to try again. Left with not choice but to contact carrier. They've removed into my phone in an attempt to set it up and it fails for them too. Of all the apps I have I love my visual voicemail the most.
mannym716 said:
I've been on the phone with AT&T for an hour. The preloaded Voicemail App on the Note 4 will not let me complete setup. I follow the instructions and it fails to set up and prompts me to try again. Left with not choice but to contact carrier. They've removed into my phone in an attempt to set it up and it fails for them too. Of all the apps I have I love my visual voicemail the most.
Click to expand...
Click to collapse
if you are so inclined you could always use Google voice for visual voicemail.. that's what I do.. I like transcribed emails for my voicemails.. also comes with a link to the audio file so you can play it back.
And the best part.. you don't necessarily need a third party app.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
mannym716 said:
I've been on the phone with AT&T for an hour. The preloaded Voicemail App on the Note 4 will not let me complete setup. I follow the instructions and it fails to set up and prompts me to try again. Left with not choice but to contact carrier. They've removed into my phone in an attempt to set it up and it fails for them too. Of all the apps I have I love my visual voicemail the most.
Click to expand...
Click to collapse
I don't know if you are still having this problem, but I could not complete setup because I had another app that screens calls installed: Truecaller. I uninstalled it and that allowed Visual Voicemail to finish setup.
My wife has the same problem.
She just got the Note 4 and the AT&T Visual Voicemail does not work.
AT&T Tech support is so dumb and they can't figure it out. AT&T is claiming the app is not compatible anymore - after 2 hours of Troubleshooting LOL.
She had the note 3 before and the at&t VVM app worked before.
Anybody else can help .. maybe a workaround?
keplenk said:
My wife has the same problem.
She just got the Note 4 and the AT&T Visual Voicemail does not work.
AT&T Tech support is so dumb and they can't figure it out. AT&T is claiming the app is not compatible anymore - after 2 hours of Troubleshooting LOL.
She had the note 3 before and the at&t VVM app worked before.
Anybody else can help .. maybe a workaround?
Click to expand...
Click to collapse
There's now a built in visual voicemail app in the app drawer. I think the att app that some of us are used to using on previous phones and notes is now deemed incompatible by att.
brittoking said:
There's now a built in visual voicemail app in the app drawer. I think the att app that some of us are used to using on previous phones and notes is now deemed incompatible by att.
Click to expand...
Click to collapse
Yup I saw that and that too didn't work.
I think there is something wrong with her voicemail. You know when you call your own number it directs you to your voicemail right away? - it doesn't on her for some reason.
On my AT&T phone, its good.
Well, I guess this is definitely looking like an AT&T issue and they cant figure it out.
SMH.
brittoking said:
There's now a built in visual voicemail app in the app drawer. I think the att app that some of us are used to using on previous phones and notes is now deemed incompatible by att.
Click to expand...
Click to collapse
I am using the old Visual Voicemail (version 2.10.1.27) from Note 3 on my phone. Works fine.
keplenk said:
Yup I saw that and that too didn't work.
I think there is something wrong with her voicemail. You know when you call your own number it directs you to your voicemail right away? - it doesn't on her for some reason.
On my AT&T phone, its good.
Well, I guess this is definitely looking like an AT&T issue and they cant figure it out.
SMH.
Click to expand...
Click to collapse
Call at&t. They will deactivate her voice mail, then turn it back on again. Should reset it completely when that happens.
I had that happen on my once. It is a quick tech support call to fix.
Open the in built voicemail app. Try to enter your password. If it fails. Close app, call voice mall. Enter password. End call Open visual voicemail app again and try to renter password it should work
AT&T Visual Voicemail works great on mine, but YouMail won't. MMI codes to use it result in "
CommDiv Divert All Users EnbWith Tar Failed (808)"
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
voice mail on note 4
I am having the same problem. The strange thing is I got my phone when it first came out. I have had my visual voice mail up until 2 weeks ago. I can access it but no one can leave me a message. When anyone calls and I am unavailable they get a message that says I am unavailable at this time please try again later. I called technical support and they reset everything still can not get voice mail to work so they are sending it on and it will be 4 days before anyone will get back to me about the issue.

Verizon Voicemail not working on 5X.

Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??
Jexx11 said:
Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??
Click to expand...
Click to collapse
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....
elreydenj said:
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....
Click to expand...
Click to collapse
Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?
Jexx11 said:
Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?
Click to expand...
Click to collapse
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.
elreydenj said:
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.
Click to expand...
Click to collapse
Ah yes I remember I played around with Hangouts and Voicemail back when the Hangouts Dialer was first released, I remember now that I had the option of listening to voicemails through Hangouts.
I think I have it all set up now, just have to find another phone to call my number and test it out lol.
Thanks again for the help!
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.
wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.
Click to expand...
Click to collapse
I was told that would work as well when on the phone with Verizon.....
Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.
GertBFrobe said:
Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.
Click to expand...
Click to collapse
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.
elreydenj said:
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.
Click to expand...
Click to collapse
This must be what happened with me, I activated advanced calling and I'm guessing that triggered basic visual voicemail which is the problem.
And the tech I talked to told me there was no way to remove basic free visual voicemail and go back to standard voicemail. Maybe she is wrong, I'm not sure, but either way I'm content with using Google Voice for now.
Sent from my Nexus 5X using XDA Free mobile app
Isn't there a second file for Verizon services?
Sent from my Nexus 5X using Tapatalk
wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
Click to expand...
Click to collapse
Yes, do this, for now anyway, until Visual Voicemail catches up with M. I still have Advanced Calling enabled, as well as HD calling, so VoLTE should work. With the Visual Voicemail removed (by VZW via chat in my case), I just get the old school simple voicemail notification on the status bar and dial *86 to retrieve.
Verizon Wireless Fixed my Issue
I had this issue since I got my Nexus 5X 2 months ago, and Verizon Wireless just fixed it over the phone and now it works fine. I don't use visual voicemail or anything fancy, although I used to use Google Voice up until a year ago.
He basically reinitialized the voicemail, so I had to set it up again from scratch, re-recording my outgoing message etc.
I should also mention my texts didn't work sometimes either... some MMS messages would just say "Downloading" and never download, and this happened often on my old Droid Maxx HD. The workaround was to disable wireless and wait for it to download over the data connection. Anyway this started happening on my new Nexus 5X also, but they reprovisioned the phone and fixed that also. :victory:
You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".
jackdubl said:
You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".
Click to expand...
Click to collapse
Just did this and it worked flawlessly. Thank you sir.

No voicemail notifications on US Unlocked s8+

Does anybody have a fix for no voicemail notifications on the unlocked s8+ using it on Verizon I can't find a fix anywhere.
Sent from my SM-G955U1 using XDA-Developers Legacy app
Download a voicemail app from the play store
I replaced Verizon voicemail with google voice voicemail, sends me a text and/or email whenever there's a voicemail.
I saw this on another thread here and it worked for me. Log into My Verizon and under My Plan & Services>>Blocks>>then Block services and block Visual Voicemail. I restarted my phone and then did a test VM and i get the little tape icon notification when the VM arrives.
lazarus2297 said:
I saw this on another thread here and it worked for me. Log into My Verizon and under My Plan & Services>>Blocks>>then Block services and block Visual Voicemail. I restarted my phone and then did a test VM and i get the little tape icon notification when the VM arrives.
Click to expand...
Click to collapse
This is on the unlocked firmware?
Yes I have a coral blue Verizon model flashed to the unlocked US firmware.
It worked great. Thank you Lazarus.
Yes it works great Thanks for the help!
Sent from my SM-G955U1 using XDA-Developers Legacy app
Ok, you absolutely rock! I just wanted voicemail notifications for my Samsung 8 unlocked phone that I put on the Verizon network. I found out that my mailbox was full when my insurance agent told me he couldn't leave a message. I'm in MA and they may be trying something out here that is funky because there is no Verizon voicemail guide for our state either. Anyhow, I went into My Plan and blocked visual voicemail (since I couldn't download the app anyway) and I now get the little voicemail notification tape on the homescreen. THANK YOU! This info isn't available in the Verizon forums either.
Thanks blocking the visual voice mail feature on Verizon worked for my Samsung Galaxy S8 unlocked phone as well
Tfmm58 said:
Thanks blocking the visual voice mail feature on Verizon worked for my Samsung Galaxy S8 unlocked phone as well
Click to expand...
Click to collapse
This is so 1990's. Verizon is sending a clear message that unless you take their bloatware they will make life miserable for you. Ready to move out

Verizon visual voicemail?

Anyone got VVM working?
Can't get it to work on my 7T. Not sure if it requires root or a special dialer?
Cowbell_Guy said:
Anyone got VVM working?
Can't get it to work on my 7T. Not sure if it requires root or a special dialer?
Click to expand...
Click to collapse
I activated my T-Mobile vvm then went into the phone app and enabled visual voicemail
zeusofyork said:
I activated my T-Mobile vvm then went into the phone app and enabled visual voicemail
Click to expand...
Click to collapse
Ok, interesting. Its not working on Verizon, does not show the transcript (translated messages), only the option to play or delete voice excerpts
I thought the apps ONLY work with the said carrier. In other words how can you use a Verizon voicemail app on a different network or even the T-Mobile app.
Sent from my [device_name] using XDA-Developers Legacy app
OuncE718 said:
I thought the apps ONLY work with the said carrier. In other words how can you use a Verizon voicemail app on a different network or even the T-Mobile app.
Click to expand...
Click to collapse
Yes, I think that is the case. I have always use Verizon visual voicemail through the dialer on the phone. however I don't think that there is a specific app for Verizon visual voicemail aside from that. I hope you miss someone else can like me just as of right now I don't know how to get my Verizon visual voicemail
Cowbell_Guy said:
Yes, I think that is the case. I have always use Verizon visual voicemail through the dialer on the phone. however I don't think that there is a specific app for Verizon visual voicemail aside from that. I hope you miss someone else can like me just as of right now I don't know how to get my Verizon visual voicemail
Click to expand...
Click to collapse
So I bought the T-Mobile 7t model. I download the T-Mobile vvm app, activate it, switch to phone app click settings, calls, voicemail. Make sure vvm shows up. I uninstall the T-Mobile vvm ap, go to the phone app and go to settings, calls, voicemail again. Vvm is there and I can switch it on. If you don't have the Verizon vvm app try and download it from the playstore
zeusofyork said:
So I bought the T-Mobile 7t model. I download the T-Mobile vvm app, activate it, switch to phone app click settings, calls, voicemail. Make sure vvm shows up. I uninstall the T-Mobile vvm ap, go to the phone app and go to settings, calls, voicemail again. Vvm is there and I can switch it on. If you don't have the Verizon vvm app try and download it from the playstore
Click to expand...
Click to collapse
ah ok. There is no verizon VVM app- thats probably the issue
Has anybody had any luck getting visual voicemail to work with simcard 2? I have VVM working for sim 1 (Verizon), it worked automatically so I can't help with it not working for the OP. I have AT&T for sim 2 and downloaded the AT&T visual voicemail app but I can't get it to work.
Cowbell_Guy said:
ah ok. There is no verizon VVM app- thats probably the issue
Click to expand...
Click to collapse
Get it to work?
zeusofyork said:
So I bought the T-Mobile 7t model. I download the T-Mobile vvm app, activate it, switch to phone app click settings, calls, voicemail. Make sure vvm shows up. I uninstall the T-Mobile vvm ap, go to the phone app and go to settings, calls, voicemail again. Vvm is there and I can switch it on. If you don't have the Verizon vvm app try and download it from the playstore
Click to expand...
Click to collapse
RobM87 said:
Has anybody had any luck getting visual voicemail to work with simcard 2? I have VVM working for sim 1 (Verizon), it worked automatically so I can't help with it not working for the OP. I have AT&T for sim 2 and downloaded the AT&T visual voicemail app but I can't get it to work.
Click to expand...
Click to collapse
Ah ok, very interesting. Never would have thought there would be a difference between sim slots?
When you say VVM is working- you mean the messages are actually being transcribed? If so thats awesome
HTML:
zeusofyork said:
Get it to work?
Click to expand...
Click to collapse
No. Looking at posts for previous devices, it seems the modded google pixel dialer app might be needed. Maybe I'll have to wait for root to become a little more stable
Cowbell_Guy said:
Ah ok, very interesting. Never would have thought there would be a difference between sim slots?
When you say VVM is working- you mean the messages are actually being transcribed? If so thats awesome
Click to expand...
Click to collapse
Oh no, just voicemail tab and playback in phone dialer.
Cowbell_Guy said:
Ah ok, very interesting. Never would have thought there would be a difference between sim slots?
When you say VVM is working- you mean the messages are actually being transcribed? If so thats awesome
Click to expand...
Click to collapse
Yes it is being transcribed. But only for sim 1. I don't think sim 2 supports it.
RobM87 said:
Yes it is being transcribed. But only for sim 1. I don't think sim 2 supports it.
Click to expand...
Click to collapse
OK so I've been troubleshooting this for a few days in great detail. I can confirm that I have the provisioning right on VZW's side and both SIMs are working fine. To be clear, this problem is actually comprised of 2 separate issues that need to be resolved on the 7T via VZW:
1) Visual Voicemails for one of two lines do not download/open when two SIMs are active (with both Basic and Premium VVM provisioning). The only SIM that successfully downloads voicemails is the line that is designated as the Default SIM for Mobile Data. Let's say that SIM1 is being used for Mobile Data. The issue seems to be that VZW doesn't allow for SIM2 to download the VVM data via SIM1. You can test this by disabling SIM1, clearing the Phone app storage, rebooting, and allowing SIM2 to reactivate VVM. You'll see that all the voicemails come through just fine. When you activate a second SIM and a caller leaves a new voicemail, you will briefly see a VVM entry pop-up... then when you click Play, it shows an error and nothing is heard. So, again, my guess is that VZW isn't allowing VVM data for one SIM to download via another (likely a legacy security framework). This needs to be fixed by VZW (or OnePlus/Google would need make a second Mobile Data source available via the OS that apps could switch on/off as needed - note, only one can be active at a time with DSDS).
2) Regardless of SIM1 and SIM2 data issues, "Premium" VVM is only partially working on the current build of the 7T Phone app. Assuming SIM1 is active and designated for Mobile Data AND Premium VVM is correctly provisioned on VZW's side, when a caller leaves a new voicemail the audio is transcribed to text and delivered correctly to the phone. The text appears in the notification banner as previously stated in this thread. However, when you go into the Phone app and click on the new VM entry, all you see is the audio play/stop widget. None of the transcribed text is displayed. So, fair to say, this is an app issue which needs to be fixed by OnePlus.
FYI, I've tried every possible modified/patched build of the Google Phone (Go) app... and none of them worked with VVM. I'm out of ideas for a native dialer that supports Premium VVM. If *anyone* has two VM lines working on VZW, please share...
skelzer said:
OK so I've been troubleshooting this for a few days in great detail. I can confirm that I have the provisioning right on VZW's side and both SIMs are working fine. To be clear, this problem is actually comprised of 2 separate issues that need to be resolved on the 7T via VZW:
1) Visual Voicemails for one of two lines do not download/open when two SIMs are active (with both Basic and Premium VVM provisioning). The only SIM that successfully downloads voicemails is the line that is designated as the Default SIM for Mobile Data. Let's say that SIM1 is being used for Mobile Data. The issue seems to be that VZW doesn't allow for SIM2 to download the VVM data via SIM1. You can test this by disabling SIM1, clearing the Phone app storage, rebooting, and allowing SIM2 to reactivate VVM. You'll see that all the voicemails come through just fine. When you activate a second SIM and a caller leaves a new voicemail, you will briefly see a VVM entry pop-up... then when you click Play, it shows an error and nothing is heard. So, again, my guess is that VZW isn't allowing VVM data for one SIM to download via another (likely a legacy security framework). This needs to be fixed by VZW (or OnePlus/Google would need make a second Mobile Data source available via the OS that apps could switch on/off as needed - note, only one can be active at a time with DSDS).
2) Regardless of SIM1 and SIM2 data issues, "Premium" VVM is only partially working on the current build of the 7T Phone app. Assuming SIM1 is active and designated for Mobile Data AND Premium VVM is correctly provisioned on VZW's side, when a caller leaves a new voicemail the audio is transcribed to text and delivered correctly to the phone. The text appears in the notification banner as previously stated in this thread. However, when you go into the Phone app and click on the new VM entry, all you see is the audio play/stop widget. None of the transcribed text is displayed. So, fair to say, this is an app issue which needs to be fixed by OnePlus.
FYI, I've tried every possible modified/patched build of the Google Phone (Go) app... and none of them worked with VVM. I'm out of ideas for a native dialer that supports Premium VVM. If *anyone* has two VM lines working on VZW, please share...
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A way has been found.
https://forum.xda-developers.com/oneplus-7t/themes/list-magisk-modules-t3995515/page6
Root solution doesn't count. Second SIM is for work... and I have Android Enterprise active, which won't authenticate on rooted phones. Still looking for a non-root solution...
The T-mobile VM app has always been hit or miss on my unbranded 3T. Switched to Google Voice just for the voicemail. Now that I have two lines forwarding unanswered calls to two Google accounts on my phone. it's one app instead of two and the translation is decent enough. Never had Verizon so maybe it has some features I'm missing out on.

Question T-Mobile - Visual Voicemail

So just right off the bat, I know that T-Mobile are assholes and they setup their voicemail to only work by calling in or using their ****ty proprietary app.
That said, I get a vague sense that there probably shouldn't be a lot stopping someone that has root access and maybe a custom rom from fixing the default visual voicemail feature included in the google phone app to get it working with T-Mobile anyway by figuring out what exactly it is the default app needs to do to make T-Mobile think it's their app that's connecting?
Wondering if anyone knows if that's something I could potentially look forward to in the future because quite frankly I hate calling in to get my voicemails and I hate their app. If I had to choose between one of those 2 options for voicemails and just straight up disabling voicemails all together for my line, I'd picking disabling voicemails.
Is this a new change? I have MetroPcs and visual voicemail was working on my 5T running android 9, then it stopped working when I switched to the 9 Pro.
VVM working fine for me on the 9 Pro coming from the 7 Pro.. I'm actually on Premium, not sure how that happened since I don't remember signing up for it lol.
VVM on T-Mobile hasn't worked for years unless you're specifically using their proprietary VVM app. It wasn't working for me on my last phone (Nokia 7.1) and it's not working right now either on my OP9Pro. It's pretty well documented too:
https://www.reddit.com/r/tmobile/comments/cexhou
It's not just me.
I gave up trying to get the in-dialer VVM (and Pixel call screening) to work, and went back to using Google Voice. It's MUCH better than T-Mobile's POS voicemail app, but no, it's not the ideal.
Guys, have you tried that one?
We're not looking for an alternative voicemail service. We're looking to use the in-dialer voicemail like every other device that has the Google dialer as the default.
One thing to consider is on Pixel Devices TMobile VVM works by default but I haven't seen it work on OnePlus yet, at least on the unlocked version like my 8 & 9 pro. Would be nice if someone could figure out the Pixels secret. Thanks
It works on other carriers outside of the pixel. T-Mobile actively blocks it.
TMobile VVM works fine for me. I don't subscribe to premium. I did purchase my OP9 plus from best buy so it the LE2125 unlocked
Creative_Ingenuity said:
TMobile VVM works fine for me. I don't subscribe to premium. I did purchase my OP9 plus from best buy so it the LE2125 unlocked
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The T-Mobile app or the in-dialer voicemail?
entropism said:
The T-Mobile app or the in-dialer voicemail?
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Right. We're talking about getting the in-dialer voicemail, not the T-Mobile app.
Are you running stock? I don't even see a in app voicemail?
I found the switch in settings. Uninstalled T-Mobile POS VVM. Testing now
Mine is working.
Not to beat a dead horse here but this is where I am at. I know T-mo will not provision VVM unless you use theirs. I am running an unlocked OP9 LE2125. When I got to settings and look at VVM in the google phone app, it has carrier blank and T-mo voicemail number greyed out. What I am currently attempting to do is look at the code and see if i can change that number. I currently got a google voice number and I know people do not want to use google voice, they are simply trying to use the VVM without using T-mo. I am trying to see if i can find at least a work around until Lineage OS for OP9 is released. I currently contacted T-mo to shut my voicemail off and I used the short code to stop forwarding calls to my voicemail. So far when people call my T mobile number google voice picks up if i let it ring or if i reject a call. Now i need to see how to get into the google phone app to update that greyed out number
Creative, that's not what people are looking to do. If you were using a Pixel (or a few other phones that use Google's Dialer as standard) the in-dialer VVM uses T-Mobile's (or whatever carrier you're using) voicemail service, it just runs everything through the dialer.
In addition, you don't need to have T-Mobile shut off voicemail to use Google Voice, you go into your call settings and just change the conditional call forwarding numbers to your google voice number.
And it's not about not wanting to use Google Voice. It's about getting the same functionality that every other carrier has without HAVING to use Google Voice.
Going to be honest here, you're making way more out of this than you need to.
luckylui said:
Mine is working.
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That looks like the OnePlus dialer, not the Google Dialer, no?
entropism said:
Creative, that's not what people are looking to do. If you were using a Pixel (or a few other phones that use Google's Dialer as standard) the in-dialer VVM uses T-Mobile's (or whatever carrier you're using) voicemail service, it just runs everything through the dialer.
In addition, you don't need to have T-Mobile shut off voicemail to use Google Voice, you go into your call settings and just change the conditional call forwarding numbers to your google voice number.
And it's not about not wanting to use Google Voice. It's about getting the same functionality that every other carrier has without HAVING to use Google Voice.
Going to be honest here, you're making way more out of this than you need to.
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Click to collapse
I'm out of work for another month. Just trying to keep busy lol. That's all
Not sure if people care, but I've finally able to use Google's native visual voicemail in the phone dialer.
I've been using the google voice trick to have conditional call forwarding to my google voice, and I check voicemail there.
I can confirm that I have visual voicemail working on my stock pixel 5 and a second pixel 5 on T-Mobile.
Here's what I did:
1) go into google voice --> hamburger menu --> settings --> device & numbers --> and delete the linked number and also everything else in there (I'm not sure this step is needed but it worked for me)
2) go to the phone dialer and send the following code: ##004# (then wait for the success message that it worked, took about 15 or so seconds to get confirmation). I rebooted. Then the visual voicemails started appearing natively in the phone dialer.
3) For my wife's phone, for some reason the visual voicemail icon on the bottom right was not there, but then suddenly appeared after rebooting and waiting a few minutes. I also wasn't getting messages, so I sent the ##004# code again, and then it started working. Again, no idea if that did anything but it started working! Good luck!
4) Profit!
Hope this helps others.
Cheers!

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