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Hello all,
I have my Rhodium(vodaphone TP2, unlocked with stuff) up for sale in the marketplace as I am rocking a HD2 now:
http://forum.xda-developers.com/showthread.php?t=670836
It is waiting for a good offer:
I have had people offering me silly cash for this nearly mint device (£100???)
Now I am thinking, is it really worth so little?
Most of the Rhodiums up 4 sale are in the US and around $300. I guess that we have too many phones in the UK available on a free contract.
I want £150 at least for it and need to get rid of it asap.....
Has anyone bought one recently in UK? What did you pay for it?
Is there any hope I might get some cash back on this now unloved device?
Kind regards all //
The HTC Desire has really killed sales of previous generation phones and the inexperienced/new user is now wowed by Android or Iphones.
Many people are also wary of buying second hand phones as one person's description of 'mint' may not be another person's idea (not saying anything at all about your advert here BTW, this is just a general point).
Many people are also frightened by scare stories of buying second hand phones
Branded phones can be a 'put-off' too even though they are only really cosmetic issues (although some people may worry about unlocking etc. and be concerned that it may not work with their sim when it arrives and then can't return it)
The rhodium is a super device, but there is only a very small market for them as only the smallest percentage of the phone buying public is even aware of the phone and then when added to the points above, I am not surprised that you are getting low offers, but I can also understand how disappointing this would be for a seller.
I went through something similar when selling my touch HD as I wanted it to go to someone who would love it as much as I did!
I think you have 2 options here;
Wait for someone who is looking for a rhodium and you can meet up in person (thus negating all the general points above)
Flog it to somewhere like CEX who might give you a decent (ish) price for it;
http://www.cex.co.uk/products/Phone... Touch Pro2, Vodafone Good Condition&mode=buy
Shame you are in London though, as I would have taken a look at this if you had been nearer to sunny Gloucestershire
Best of luck with your sale
Spud
i haven't looked into the prices for a used touch pro 2 but whenever I try to sell something online, i always get "low-ballers" THey email you some excuse that they're a student, just lost their job, just had a baby, etc and are tight on cash and want to only pay a quarter of the price i'm asking.
Its just the way things are, if you need to sell it asap, maybe lower the price a bit, but if i were you, i'd stay firm on your asking price until someone that has the money and knows the value of the device goes ahead an purchases it.
I sent in my phone under warranty because it won't boot or even turn on. It was covered under warranty but because I have a I had a scratch on my screen they would not repair it unless the scratch was fixed. This was not covered under warranty. So in order to get my phone back I had to pay £120 to fix something I didn't want to get fixed in order for them to fix the original fault.
Just if your wondering my phone just died suddenly, I had the sat nav turned on, looked up and the phone was dead. Couldn't turn it on, wouldn't even charge . I was gutted to say the least. And now I have to pay £120 to get it fixed I am absolutely sickened. I won't be buying another HTC after this.
Anyone have any experiences with HTC returns?
Anyone know who I could complain to, because I feel abit hard done by.
That sounds absolutely unacceptable. There's no way they can force you to have a repair you don't want or need.
Make sure to speak to as many people as possible, taking their names each time so you know this is not one customer service agent getting their wires crossed. Try to speak to someone as high up as possible asking each time to be put through to whoever supervises the one you're talking to.
Sounds borderline illegal!
It's like being forced to pay for life support system when you are nearly dead from an incurable illness, and not having the option to terminate your own life. Maybe you should ask them what they would do in the above scenario.
I asked them a few times that I was ok with the scratch but If I didn't get the scratch repaired they wouldn't fix the phone at all.
I would have held out a bit longer on paying but I'm heading off on holiday soon and I want my phone back before then.
Not sure what I can do now though
bacchus_ben said:
I asked them a few times that I was ok with the scratch but If I didn't get the scratch repaired they wouldn't fix the phone at all.
I would have held out a bit longer on paying but I'm heading off on holiday soon and I want my phone back before then.
Not sure what I can do now though
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Very strange
but i guess it could be part of some type of quality control
i.e send in a faulty phone they have to fix everything
I know when i had a problem with my HP laptop It was sent in due to a problem with the motherboard but they ended up replacing the mobo, dvd rom and some other stuff.
I.e for them to fix the device they then need to do extra testing - but if the screen is broke or scratched it may mean testing would fail.... (just my take on it)
eeither way u shouldnt be forced into paying for a repair though - check terms again and then speak to trading standards u may have a claim u could make against them.
bacchus_ben said:
I asked them a few times that I was ok with the scratch but If I didn't get the scratch repaired they wouldn't fix the phone at all.
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Then this is obviously a policy. It should also be one YOU are fully aware of. Ask them to point you to the passage in the warranty documentation you received in the box where this policy is spelled out. If they can't tell them you'll be contacting trading standards. I'd buy myself a cheap £10 pay as you go mobile and use that for now and don't pay them off. You;d be better off not using your data on holiday anyway. Took my phone with me to Paris. Checked email once and used Maps to find my way once and it cost me a bomb
Think they are out of order they cant force u to fix ur screen unless it was completely trashed speak to trading standards asap
Sent from my HTC Desire using XDA App
Aitese said:
Then this is obviously a policy. It should also be one YOU are fully aware of. Ask them to point you to the passage in the warranty documentation you received in the box where this policy is spelled out. If they can't tell them you'll be contacting trading standards. I'd buy myself a cheap £10 pay as you go mobile and use that for now and don't pay them off. You;d be better off not using your data on holiday anyway. Took my phone with me to Paris. Checked email once and used Maps to find my way once and it cost me a bomb
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I've got navigon, co pilot and spotify all three don't need data. So I really want it for my road trip in europe. Thats why I paid but I know it does not leave me in a good bargaining position.
So I was thinking of waiting until I have my phone back before I start threatening HTC with trading standards.
What else could I do?
Try to speak to someone higher up in HTC customer service.
Sounds like extortion to me.
You mention Trading Standards, so I'm guessing you're in the UK.
First, things first, if you didn't buy direct from HTC (Can you even do tihs?) then you MUST deal with the vendor and they MUST (Absolutely, definitely, 100%) sort it out. You purchased it from someone, and the manufacturer is absolutely immaterial.
If you've paid already, you might be a bit screwed, because you probably shouldn't have dealt with HTC directly. If that's the case, then yeah, speak to Trading Standards next. Know your rights, and kick off. E-mail the CEO (Trust me, this helps get things moving) and threaten to take them to small claims. More to the point, mean it - give them time scales to respond and timescales to deal with you. Then, pay your £30 and have your day in court.
I can almost guarantee they won't bother with the hassle over £120 (Small to them, big to us) and you'll get "We'll pay, but we don't accept fault" type letter and a cheque.
Play the game! Companies try to screw us at every step of the way and they need to be told. The law is almost certainly on your side.
hermand said:
You mention Trading Standards, so I'm guessing you're in the UK.
First, things first, if you didn't buy direct from HTC (Can you even do tihs?) then you MUST deal with the vendor and they MUST (Absolutely, definitely, 100%) sort it out. You purchased it from someone, and the manufacturer is absolutely immaterial.
If you've paid already, you might be a bit screwed, because you probably shouldn't have dealt with HTC directly. If that's the case, then yeah, speak to Trading Standards next. Know your rights, and kick off. E-mail the CEO (Trust me, this helps get things moving) and threaten to take them to small claims. More to the point, mean it - give them time scales to respond and timescales to deal with you. Then, pay your £30 and have your day in court.
I can almost guarantee they won't bother with the hassle over £120 (Small to them, big to us) and you'll get "We'll pay, but we don't accept fault" type letter and a cheque.
Play the game! Companies try to screw us at every step of the way and they need to be told. The law is almost certainly on your side.
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Ok I'm based in Ireland but I bought the phone from Clove.
I contacted them first but they said it would be quicker to deal with HTC directly as all they do is send it to them anyway. Either way I would have to send my phone to the UK. I've done returns with Sandisk and Lenovo before and had no issues.
I bet the reason they wanted you to get the screen repaired is because they will then send you a re-conditioned phone. Check those numbers!
Sent from my HTC Desire using XDA App
I was at best buy and that's what the guy said. I used to use the Arrive but went back to Android and my mom has an Android phone. We were looking for another phone for her and a guy came up to this associate and asked if they had any windows phone 7 phones and he said they don't carry them in store but they could order him one if he wanted one.
That's messed up if Best Buy doesn't carry them in the store...because the average person won't just buy a phone without looking at it. I mean yeah, you have 30 days but most people would rather avoid the hassle. The associate's also don't know that much about the phones either and I mean, you can't really fault them on that if they don't all of the phones that they could possibly sell in the store... I just find that kinda weak.
90% of the time you get a better look at the phone in a carrier store than at lolBestBuy, anyways.
If you have a Best Buy there, you have carrier stores not far off. Go look at the phones there. They're probably the same price, too, in most cases.
worstBuy ain't worth **** anymore
Yeah, that is bad of BB. Oh well, I now know to avoid there on my next phone (barring something awesomesause comming out, it will be a windows phone).
Sent from my NookColor using Tapatalk
Welcome to the world of anti-WP7 bias.
bestbuy has wp7 at all my local stores. I call fud.
only two devices, but they're on display and powered up, running demos which can be exited for normal use.
Best Buy around me carries them, all phones all carriers in the US that have WP7.
ohgood said:
bestbuy has wp7 at all my local stores. I call fud.
only two devices, but they're on display and powered up, running demos which can be exited for normal use.
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Best Buy in SoPo Maine has no WP7 phones on the floor. Not fud.
TIGGAH said:
Best Buy in SoPo Maine has no WP7 phones on the floor. Not fud.
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It is fud, because it makes a blanket statement based on anecdotal evidence. Some Best Buy stores don't stock WP7 phones, others do. That is a different statement from "Best Buy doesn't sell Windows Phone 7 phones" (which implies that it is a company-wide issue).
Ironically, it was a Best Buy store display (and a Best Buy employee) that convinced me to look seriously at WP7 in the first place.
Best Buy rarely has working models on the floor.
Best Buy's in Oregon have them, seen them at multiple stores
Yep, that's my point, exactly. People keep chiming in with "Best Buy does this" or "Best Buy doesn't do that" based solely on what they observe in their local store.
Best Buy is a large international chain of over 1,000 stores. While it is clear that some (possibly even many) of them are not giving WP7 a fair shake, that isn't true for all of them. As I already mentioned, it was a Best Buy sales drone who convinced me to even look at WP7 in the first place.
RoboDad said:
Yep, that's my point, exactly. People keep chiming in with "Best Buy does this" or "Best Buy doesn't do that" based solely on what they observe in their local store.
Best Buy is a large international chain of over 1,000 stores. While it is clear that some (possibly even many) of them are not giving WP7 a fair shake, that isn't true for all of them. As I already mentioned, it was a Best Buy sales drone who convinced me to even look at WP7 in the first place.
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+1
The title is wrong on every level. All best buys sell wp7 phones. Some don't carry models on the floor.
title should read, "my local best buy doesn't carry a wp7 model on the floor"
I find that most sales associates stand behind Android and feel that everybody should have one. Most are pretty bias and dont really take the customers use of the phone in consideration and they feel Android is the answer
My phone is out of warranty, because I have had it for a year and a half. A couple of weeks ago, lines appeared on my screen, and I couldn't use it. I sent it into HTC support for a repair diagnosis. Comes back that I need a touch panel replacement. They want me to pay freaking 200$ to replace it. What do you guys think?
Given how hard it is to replace the display, yes. You might be able to find it for less - a quick Google search found offers from $110 to $190, so I don't believe they are cheating you at the price quoted. Yes, the quote is a little higher than average, but it's also being done by HTC, not a high-school kid who has watched a lot of Youtube videos. I would imagine they are going to use genuine components and return the phone to like-new condition as well.
The real question is whether it is worth it or not. For the price of repair, you have a substantial percentage of the cost of a new device. I love my M8, but if I was looking down the barrel of an expensive repair, I'd be saving it for a new device instead.
I agree on all points in the previous response. You can probably find a lower price at a local repair shop, but might only be saving $50 or so. And I've seen some horror stories on these forums of some shops botching such screen replacements. Its not an easy repair to perform, and also easy to damage other components in the process. Its basically a gamble what kind of results a local repair shop will give you. Do they guarantee the phone is in perfect working condition after the repair? What happens if they scratch it up, or damage something in the process?
With HTC, you have a pretty good guarantee that they will do a good job (and with genuine parts, as mentioned).
$200 is a good chunk of cash, for sure. As also stated in the previous post, it might be better spent toward an upgrade. The M8 is a great phone, for sure. But its over 2 years old, and you may be looking for an upgrade soon, anyway.
So, I bought 8 Pro back in June of 2020 and I live in Europe. This is important because of law differences between countries.
Last week my 8 Pro died right after OTA, MSM wouldn't work (I am experienced I don't need fix suggestions, trust me, I've done everything) at all. I spent few hours trying to fix it and no luck. Phone is completely dead, no USB sound nor dmesg logs no matter what I do. I used to have various hard bricks before on 8 Pro and other devices. All successfully recovered. This time on the other hand it happened during an OTA, designed for this device. What that means is that this procedure has no right to break the phone, but it did, so it means that something went terribly wrong and possibly lead to hardware damage somehow? No idea.
Next thing I did was to go to OnePlus Support website and register for repair. I took pictures before sending the phone as reviews of the repair place were extremely bad, in fact they have hundreds of negative reviews. Of course I don't believe everything I read and that's why I asked my friends about their experience and two of them had successful repair/replacement and others had bad experience too (and funny enough, I already had to deal with them before! Back then I did actually have warranty but they were refusing to fix it for free, giving me completely stupid reasons)
Pictures taken, phone safely packed (this is important) and here we go, now I'm just waiting for their reply.
They got it! Their reply? "We found that Your motherboard is in fact damaged and it has to be replaced, quotation for that will be almost 500 USD", reason for quotation: "device out of warranty".
Now this kinda confused me because in Europe all phones have 24 month warranty as long as they were purchased in Europe. Now, for example Samsung knows this and their warranty documentation mentions that You can buy Your S22 Ultra in Germany and fix it in other EU countries for example. And this also applies to other companies as I've used warranty repair before and within 24 month period it went smoothly.
So I decided to contact OnePlus directly, they told me that devices bought from stores other than their own one have only 12 month warranty. Why did I even buy it from a different store? Because theirs was out of stock when I wanted to buy the phone and it didn't have Cash on Delivery payment option which I just needed at the time. So it pretty much meant that I can no longer get my phone fixed for free. At that point I contacted Consumer Rights in order to verify if a company can actually do something like their own kind of a limited warranty (they haven't replied yet). And in the meantime rejected quotation as I got a backup phone for cheap so I'll just sell 8 Pro for parts and if I'll get enough from parts I'll get a used one in okayish condition for cheap. (I have lots of Development projects for this device so time matters a lot to me)
Sounds like nothing else could go wrong right? Wrong! As soon as the device was sent back, it came in just plastic foil packaging which offers absolutely no protection. What's even worse? DISPLAY IS CRACKED. No, not from the outside. From the inside!
I had no idea how that happened until one guy from my Telegram Group told me it's most likely because Repair guy mixed up screws during the "expertise" and ended up damaging the display. And You guessed it, others in reviews also mentioned occasionally such things happening to them.
"Authorised repair service", authorised to destroy people's devices I assume?
So now I basically have a 100% trash phone that has no functional parts.
And You'd ask why don't You go to court? Well. I messed up. Usually these businesses have a simple policy "check the item in front of the delivery guy" and I didn't. I could use for an excuse the fact that yesterday I had a diabetic hypoglycemic seizure and I fell on the concrete floor and messed up my head really badly, back of my head is swollen, it was bleeding before as well, my right eye is all red and my foot is missing a lot of skin but most importantly I have extreme headaches, I can barely think straight and I'm very thankful for XDA using dark theme right now because my eyes are crazy sensitive to light. So yes, I just didn't think about it.
Check out pictures below. I also wanted to show their packing instructions which I followed a little too much just to ensure that such expensive phone (1200 USD) will be delivered safely but somehow their pdf website is 404 now. And You can see in the picture what they actually used for packing. Plastic. Thin, plastic.
This thread is mostly a warning for people to be very careful with their OnePlus phones and NEVER buy them from other websites. I paid the same price and got half of the warranty time and no sellable parts.
Sorry to hear about this.
First things first, sounds like you have a concussion, at least. You should have x-rays to rule out a fracture(s). Eye examination to rule out structural damaged especially the retina.
Concussions take at least 30 days to heal. Jacking up your bp isn't being of service to you.
Laying down ramps your bp down a lot... it can save your life. Rest.
Be very careful not to fall again while recovering especially in the bathroom and kitchen.
Phones can be replaced but your health can't.
Once I have a Android OS that's fast, stable and is fulfilling its mission, I leave it alone. Updates can and do break things. It's possible the mobo failed under the strain of updating, but much more likely it was hard bricked by it.
Your best recourse may be to use the consumer protection laws that are in place in your country. It takes time so be patient.
Document everything including a call log.
When you're feeling better go after the One Plus reps. Lean on them, if it takes 3 dozen phone calls keep at them. If you can get the CEO's office number even better.
Letters to the CEO if you're so inclined. At the very least they owe you a display.
File a claim with the carrier; they have more and better resources than you. This may save you from the burden of proof as you did document it and hopefully insured your shipment.
I've gotten a refund check from Sony, which is almost unheard of. Being assertive and having the facts work. Don't let them weasel their way out of this.