Related
Two questions is there a way to reset my nodo unlocked phone without losing the unlock? and the second one is how can I change my live ID is there a registry value or something we can update or change and put a new Live account in it's place?
I have searched the forums and only found a way using xbox is that the only way?
Hi
AFAIU, doing a hard reset on your phone also relocks it. You'd probably have to revert to a pre-nodo rom if you want to have it unlocked again.
when you say "change your Live ID", what exactly are you talking about? Gamertag, email-adress or actuall WLID?
It depends what you mean by 'Unlocked' ?
Network Unlocked = Phone is still unlocked after Reset.
Developer Unlocked = Unlock it again after Rest.
Chevron Unlocked = Install Cert and unlock it again after Rest.
Once you reset the Phone, its on Factory Settings.
So use what ever Live ID you want.
I don't know of anyway to change the primary ID without restting the Phone.
First off thanks for the replies so far, I am selling my phone and I want to remove my windows live email that is tied to it and also my gamer tag ect without losing the unlock for the buyer, if I need to restore to pre nodo then do an unlock I can do that I just want to remove my info off this phone before I give it to them and still keep it unlocked (dev unlocked to side load apps).. do you guys have a link ot the old rom I can restore to and maybe a walk through on how to do it? if that's the only way I will make it work but many does it suck you can't change the ID you first created when you turned on your phone.
Since we don't know what phone you have, we can not tell you where exactly to find a ROM. Look in the appropriate sub-section for your phone on this forum and I am pretty sure you'll find plenty of ROMs that are pre-nodo.
Samsung focus, sorry man it's been a long week normally I am not this retarded.
Before you do a ROM change, try going to settings -> about and resetting the phone.
It will clear all your data and may well stay unlocked, as its Dev Unlocked
I like the fact that you can't change the Pimary ID.
That way if the phone is lost, you can trace it or erase it at any time.
If its stolen, the theif will have to reset it, there for removing all my data.
Na yes I know Andriod and iPhones do this too.
IVIadness said:
First off thanks for the replies so far, I am selling my phone and I want to remove my windows live email that is tied to it and also my gamer tag ect without losing the unlock for the buyer, if I need to restore to pre nodo then do an unlock I can do that I just want to remove my info off this phone before I give it to them and still keep it unlocked (dev unlocked to side load apps).. do you guys have a link ot the old rom I can restore to and maybe a walk through on how to do it? if that's the only way I will make it work but many does it suck you can't change the ID you first created when you turned on your phone.
Click to expand...
Click to collapse
If it's dev unlock or chevron unlock, you will need to setup the LIVE ID on the phone, so there is no way to sideload unlock a phone and also not have it registered with a LIVE ID unless you have access to the new owners email address and passwords...
Hi to all the android masters out there!
I need your expertise to help me unlock or remove the FRP of my Samsung SM-G10F from KSA. I've been trying to enter the email I've used to this phone many times but it says enter that the phone is synced to an email address. I have never tried any other methods to unlock or remove it because I'm not sure if they will work. Please!!! I'm crying out loud to help resolve it. Thank you so much!!! Looking forward to hear from you.
Follow this guideMod Edit
The steps here work in 95% of Samsung cases.
man enable developer options than enable OEM unlocking and FRP gone no root modding etc. needed...
veli123 said:
man enable developer options than enable OEM unlocking and FRP gone no root modding etc. needed...
Click to expand...
Click to collapse
genius how do you plan for him to access settings without going trough login? you must use some modding.
Loggin sm accontt & devilom sittings unloke FGR
J7 s probleme Samtinge
Hi guys,
Last week I've bought the Huawei P20 Lite and it's a great phone - but like the most of you all I like a rooted phone and the guide provided in this forum works perfectly but... my Huawei P20 Lite must have an unlocked bootloader.
No problem, I've used the Huawei unlock password webpage on my previous phone (P9 Lite), eh.... right... like other user mentioned - it's down for unknown reasons and an alternative isn't possible. Believe me I've tried them all - even the chinese pages which are very hard to read if you're not born in that country
So, I've read about DC-Unlocker other users have used to succesfully to get the bootloader unlock code but even when following every known tutorial to use it correctly I got no luck on my Windows 10 PC for hours to connect the needed COM ports. Even the programmer of DC-Unlocker respons in a forum question the software will only work on the P20 Pro!? But, other users managed to get the code.... strange..
Finally I've managed to get the bootloader unlock code and I do want to share it for all other users having troubles connecting the phone to use DC-Unlocker. It's my first tutorial so please be patient if I'm not clear or missing something; if that's the case do respond.
Method 1:
This one is quite easy but you'll need some patience (a couple of days in my case). Send a message with a request using the offical Huawei website and the Contact Us option: https://consumer.huawei.com/en/contact-us/
I send a mail something like this:
Dear customer support,
I would like to receive an unlock bootloader code for my Huawei P20 Lite phone. I am aware I'll void my warranty but would like to get receive the code anyway.
Thank you.
Click to expand...
Click to collapse
A few days later I've got a respons with the answer this is possible and a few questions for the data they need to do so. Responding to the e-mail will result in the unlock code you'll need.
I cannot say how long it exactly will take to get a respons. In my case it was arranged in a few days but don't know how quick the respons will be for any other user.
Method 2:
For anyone who cannot wait a couple of days (like me), here's an alternative which will cost about 4 to 5 euro's (credits) to get the code using DC-Unlocker.
Requirements:
DC-Unlocker client which can be downloaded here: https://www.dc-unlocker.com/downloads
Windows 7 or 8 (Windows 10 didn't work for me - but hey, you can always try :good
Well, let's go:
First connect your phone to the PC using the original USB cable.
When drivers are installed a popup screen would appear to view the "HiSuite" drive. This is a created drive-letter which contains a HiSuite Software downloader. Click to open or use the Windows Explorer to browse to this virtual drive.
Install the HiSuite software - this is important to get the correct drivers AND correct COM ports installed on your system. Skipping this step will result in non working DC Unlocker software.
When all is done go to the settings in your phone and open: System -> About Phone and tap the Build-number line about 7 to 8 times. Most likely the phone will ask for a PIN to active the developers mode. This is the code you've setup to use your phone. If you're already have a "developers option" you can skip this step.
Now click the "back" arrow once and select "Developer options".
Tap OEM-Unlock to activate it (confirm if needed), scroll down and tap USB Debugging to turn it on.
Your phone should ask permission to connect your PC (with some MAC address). Confirm it so the connection is approved. If that doesn't show up disconnect the USB cable and check if the USB debug mode is still active in the "Developer options". Than reconnect the cable to your PC.
Now we're ready to use the DC-Unlocker software to get our unlock code:
First you need some credits and you can buy the using this link: https://www.dc-unlocker.com/buy
Just fill in the the fields User-name, E-mail and Credits. Leave the "New user account" option selected if you are a new user.
For the Credits you only need 4 of them. I, initially, bought 5 so I still have one left
You'll receive a confirmation e-mail with a username and password. These are needed a bit later.
Extract the DC-Unlocker client to a fold and start it by clicking dc-unlocker2client.exe using the Windows Explorer (or any other file manager). To be sure you can also right-click the file and start the program using Administrator credentials.
Select in the right portion of the program the tab "Server" and enter the username and password you've received by mail. Check the "Remeber" box and click "Check login" to verify your account.
Click in the left portion of the program the dropdown list below "Select manufacturer" and choose "Huawei phones".
Leave the droplist "Select model" selected at "Auto detect (recommended)".
Grab your phone and open your dialer to type this code: *#*#2846579#*#* - this will get you into the service menu of the phone.
Tap 1. Background Settings -> USB Port Settings and select Manufacture Mode and than tap Close.
Put the phone done and let your PC install the newly found drivers.
If that's done click the Magnifying glass in the DC-Unlocker client software.
If all is connected correctly your phone is detected and a message in the white part of the program will tell you so. Also the "Select Model" field should display Huawei HiSilicon Kirin Android if the detection is succesfull.
Now you're ready to read the unlock code! Yeah!
Click in the right portion of the DC-Unlocker client on the tab Unlocking.
Several buttons are visible but just click Unlock which could take a few moments before something is displayed in the white area at the bottom of the program window.
The unlock code can be copied and pasted - so please do copy the number to a text file and store it savely on your computer or in your cloud.
You are the proud owner of the unlock bootloader code of your phone so have fun and start rooting it using the tutorials on this forum! Have fun!
Final note (once again): I did not have any success getting the unlock code using DC-Unlocker while using a Windows 10 PC. No matter which drivers I tried, no matter how many times a tried, tried and tried some more - nothing would work. The needed virtual COM ports to read the phone information couldn't be installed. Finally I've used an older Windows 7 laptop and it work like a charm!
So beware; when you've no luck using Win 10, stop wasting time and use a virtual machine or old laptop/PC which has Win 7 (maybe Win 8)!
I've used the official website today and got my unlock code in a seconds.
Didusieq said:
I've used the official website today and got my unlock code in a seconds.
Click to expand...
Click to collapse
Really? Guess, they are back online than. Do you mind to share the exact link in this thread for other users? Thanks!
I used this link: https://emui.huawei.com/en/plugin/unlock/index
It seems that the site will be up just for today
Sad. But lucky me, I got the code. I hope they will not lock it with the next OTA.
Didusieq said:
Sad. But lucky me, I got the code. I hope they will not lock it with the next OTA.
Click to expand...
Click to collapse
I do not understand? Can the boot loader be blocked with the next OTA?
Didusieq said:
Sad. But lucky me, I got the code. I hope they will not lock it with the next OTA.
Click to expand...
Click to collapse
Will Yunior said:
I do not understand? Can the boot loader be blocked with the next OTA?
Click to expand...
Click to collapse
even if it does get locked (which it shouldn't) , you can still the same unlock code to unlock it, as far as i know the bootloader unlock code doesn't change
Didusieq said:
I used this link: https://emui.huawei.com/en/plugin/unlock/index
Click to expand...
Click to collapse
This link is still active. Atleast for now; when entering the UNLOCK page on the website this announcement pops up:
To provide better user experience and avoid issues caused by ROM flashing, the unlock code application service will be stopped for all products launched after 2018-5-24.
For products released prior to this date, the service will be stopped 60 days after this announcement.
Thank you for your understanding. We will continue to provide you with quality services.
Click to expand...
Click to collapse
If I understand it correctly this unlock page is only available for about 60 days. The unlock page should be accessible until the 23rd of july 2018? I guess sending them an email will still do the job or you can use the DC-Unlocker tool as described in this topic.
Will they automatically cancel your warranty if you request this unlock code?
Hello everyone. I downloaded de DC-Unlocker, did all the process exactly as the steps and in the end the tool said it was successful and that my phone is now unlocked. However, it never gave me the code.
Is there any way to retrieve this code?
Edit: It seems all the wanted was more money. I had to buy an extra 4 credits to click on the option "read unlock code". Now I have it and my phone is unlock
pinktheater said:
Hello everyone. I downloaded de DC-Unlocker, did all the process exactly as the steps and in the end the tool said it was successful and that my phone is now unlocked. However, it never gave me the code.
Is there any way to retrieve this code?
Edit: It seems all the wanted was more money. I had to buy an extra 4 credits to click on the option "read unlock code". Now I have it and my phone is unlock
Click to expand...
Click to collapse
We're you using window 10?
Sent from my ANE-LX2J using Tapatalk
What should I pick the huawei read boot loader only something else? A bit new and hessitant do not know how to use this. Please help.
dubtown_mafia said:
We're you using window 10?
Sent from my ANE-LX2J using Tapatalk
Click to expand...
Click to collapse
I was using Windows 7.
Ironically, i had to revert it back to stock and lock the bootloader again because the phone was hardware damaged and I needed to take it back to the store so the could exchange it.
I don't want to spend more money to unlock the bootloader and root it, so this new phone will remain totally stock unless it is extremely necessary
Mine seems to work with DC Unlocker, but how to verify?
Thanks!
Not working with pro build c782 on CLT-L09 (ERROR 375)
ryanp93 said:
Not working with pro build c782 on CLT-L09 (ERROR 375)
Click to expand...
Click to collapse
God damn. I seem to run into the same issue. CLT-L29 8.1.0.152(C432)
I heard that it's impossible to unlock the bootloader even if you have the code for it if running the latest OS update. Is this true? Are we stuck with Huawei's spyware for good?
Method 1 doesn't work anymore :
Akburak, Tolga (Huawei Support)
Aug 22, 08:52 CEST
Dear Mr xxxxx,
thank you for your request regarding the bootloader code.
My name is Tolga Akburak, I would be happy to take care of your request.
We have stopped support for the bootloader code.
Therefore, unfortunately, it would no longer be possible.
If you have any further questions, I look forward to reading from you again. Until then, thank you very much for the pleasant communication and have a nice day.
Best regards,
Tolga Akburak
Huawei Customer Service Team
http://consumer.huawei.com/ch/
For me, the second method works on Windows 10 I have unlocked the phone successfully
xlaba said:
For me, the second method works on Windows 10 I have unlocked the phone successfully
Click to expand...
Click to collapse
Is it true that if your phone is unlocked there is some kind of warning message during boot?
Hi everyone !
Hope I'm not making any double post but I couldn't find any explanation for this very specific situation.
After thorough research it, it seems that most of samsung devices has a secret setting called "OEM unlock" that we have to use to do the first step of rooting the device. In some cases that setting is missing but can be displayed again by some "date settings" tricks or waiting 7 days. In some other cases which seems to be mine, the "OEM unlock" setting is simply removed by probably the carrier of the phone and can't be reinstated.
In that last case which seems to be mine, I can't find any precise information wether we can or we simply can't unlock bootloader by other way and therefore root the phone.
Could anyone enlighten me ?
Thank you very much in advance !
-sofiann- said:
Hi everyone !
Hope I'm not making any double post but I couldn't find any explanation for this very specific situation.
After thorough research it, it seems that most of samsung devices has a secret setting called "OEM unlock" that we have to use to do the first step of rooting the device. In some cases that setting is missing but can be displayed again by some "date settings" tricks or waiting 7 days. In some other cases which seems to be mine, the "OEM unlock" setting is simply removed by probably the carrier of the phone and can't be reinstated.
In that last case which seems to be mine, I can't find any precise information wether we can or we simply can't unlock bootloader by other way and therefore root the phone.
Could anyone enlighten me ?
Thank you very much in advance !
Click to expand...
Click to collapse
I assume you know that the OEM unlock toggle is in the developer settings? To enable developers settings, tap build number repeatedly until it says you are now a developer. You will need no fancy trick to show it as the lock that hides OEM unlock, only came out in oreo. I don't think carriers disable OEM unlock on Samsung's but I could be wrong. Lastly, if you get it figured out, go over here to the right thread and get it rooted. Good luck! https://forum.xda-developers.com/sa.../how-to-root-twpr-flash-a300fu-a300y-t3494362
SnowFuhrer said:
I assume you know that the OEM unlock toggle is in the developer settings? To enable developers settings, tap build number repeatedly until it says you are now a developer. You will need no fancy trick to show it as the lock that hides OEM unlock, only came out in oreo. I don't think carriers disable OEM unlock on Samsung's but I could be wrong. Lastly, if you get it figured out, go over here to the right thread and get it rooted. Good luck! https://forum.xda-developers.com/sa.../how-to-root-twpr-flash-a300fu-a300y-t3494362
Click to expand...
Click to collapse
Thank you for the answer.
You assume right. I enabled developers settings first, saw that I didn't have OEM unlock option visible, then started to look about this issue. It is quick to see that in many case, even for phone not on OREO (I'm with Marshmallow 6.0.1), this OEM unlock is missing. But based on internet available data, it seems that in most of the case there is a trick to make it visible again. It is a sort of samsung security against thief that hide this option for seven days.
The trick didn't work for me and by looking more I saw that some people seems to be facing the same situation as mine. Some suggest that it is disabled by carrier.
But I couldn't find a solution anywhere for that context.
My question remains.
Here is a more detailed explanation :
from https://www.howtogeek.com/239798/how-to-unlock-your-android-phones-bootloader-the-official-way/
""There are two kinds of phones in this world: Those that let you unlock your bootloader, and those that don’t.
Whether you’re allowed to unlock your bootloader depends on the manufacturer of your phone, the model you have, and even your carrier. Nexus phones are all unlockable by nature, and many phones from Motorola and HTC allow you to unlock your bootloader through a similar process as the Nexus.
Other phones, however–and some carriers–don’t allow you to unlock your bootloader the official way, which means you have to wait for developers to exploit a security vulnerability if you want to root and flash ROMs. If you have one of those phones, this guide will sadly not help you.
The best way to find out which category your phone falls into is to browse its section at XDA Developers. If you have an HTC or Motorola phone, you may be able too research its unlockability on HTC or Motorola’s website. If it doesn’t support unlocking, you’ll have to use an unofficial unlocking or rooting method, which you’ll usually find on the XDA Developers forums.""
-sofiann- said:
Thank you for the answer.
You assume right. I enabled developers settings first, saw that I didn't have OEM unlock option visible, then started to look about this issue. It is quick to see that in many case, even for phone not on OREO (I'm with Marshmallow 6.0.1), this OEM unlock is missing. But based on internet available data, it seems that in most of the case there is a trick to make it visible again. It is a sort of samsung security against thief that hide this option for seven days.
The trick didn't work for me and by looking more I saw that some people seems to be facing the same situation as mine. Some suggest that it is disabled by carrier.
But I couldn't find a solution anywhere for that context.
My question remains.
Here is a more detailed explanation :
from https://www.howtogeek.com/239798/how-to-unlock-your-android-phones-bootloader-the-official-way/
""There are two kinds of phones in this world: Those that let you unlock your bootloader, and those that don’t.
Whether you’re allowed to unlock your bootloader depends on the manufacturer of your phone, the model you have, and even your carrier. Nexus phones are all unlockable by nature, and many phones from Motorola and HTC allow you to unlock your bootloader through a similar process as the Nexus.
Other phones, however–and some carriers–don’t allow you to unlock your bootloader the official way, which means you have to wait for developers to exploit a security vulnerability if you want to root and flash ROMs. If you have one of those phones, this guide will sadly not help you.
The best way to find out which category your phone falls into is to browse its section at XDA Developers. If you have an HTC or Motorola phone, you may be able too research its unlockability on HTC or Motorola’s website. If it doesn’t support unlocking, you’ll have to use an unofficial unlocking or rooting method, which you’ll usually find on the XDA Developers forums.""
Click to expand...
Click to collapse
The trick didn't work for you because there is no security thing on marshmallow. What carrier are you on if you don't mind telling? Samsung's aren't bootloader unlocked like other phones.
-sofiann- said:
Hi everyone !
Hope I'm not making any double post but I couldn't find any explanation for this very specific situation.
After thorough research it, it seems that most of samsung devices has a secret setting called "OEM unlock" that we have to use to do the first step of rooting the device. In some cases that setting is missing but can be displayed again by some "date settings" tricks or waiting 7 days. In some other cases which seems to be mine, the "OEM unlock" setting is simply removed by probably the carrier of the phone and can't be reinstated.
In that last case which seems to be mine, I can't find any precise information wether we can or we simply can't unlock bootloader by other way and therefore root the phone.
Could anyone enlighten me ?
Thank you very much in advance !
Click to expand...
Click to collapse
The Galaxy A3 2015 (SM-A300FU) has no OEM unlock as A3 from 2015 don't even have FRP Lock, neither it has RMM state. That means there is no lock which prevents you to flash any custom binaries like TWRP recovery with Odin. You'll only lose access to knox apps/services (because of knox 0x1), rest remains the same.
SnowFuhrer said:
The trick didn't work for you because there is no security thing on marshmallow. What carrier are you on if you don't mind telling? Samsung's aren't bootloader unlocked like other phones.
Click to expand...
Click to collapse
Hi !
About my device, here are details :
Samsung A300FU
Android 6.0.1
BASEBAND VERSION : A300FUXXU1CPH3
Build number : MMB29M.A300FUXXS1CQD5
Carrier was French company called Bouygues.
About bootloader lock or not, I can see on various website that many samsung are bootloader locked but can be unlocked easily by this OEM unlock option. Sometimes it is missing. Two reasons for that : Security check that is removed after 7 days or apparently permanently removed by carrier or geographic area control.
If i'm in that last case, is there any other solution to unlock the boatloader ?Or the phone is just unrootable. It seems strange to me that some phone are just unrootable.
Thanks again !
-sofiann- said:
Hi !
About my device, here are details :
Samsung A300FU
Android 6.0.1
BASEBAND VERSION : A300FUXXU1CPH3
Build number : MMB29M.A300FUXXS1CQD5
Carrier was French company called Bouygues.
About bootloader lock or not, I can see on various website that many samsung are bootloader locked but can be unlocked easily by this OEM unlock option. Sometimes it is missing. Two reasons for that : Security check that is removed after 7 days or apparently permanently removed by carrier or geographic area control.
If i'm in that last case, is there any other solution to unlock the boatloader ?Or the phone is just unrootable. It seems strange to me that some phone are just unrootable.
Thanks again !
Click to expand...
Click to collapse
If you read @prototype74 's post it explains it quite well. I think your bootloader is already unlocked if I read right.
SnowFuhrer said:
If you read @prototype74 's post it explains it quite well. I think your bootloader is already unlocked if I read right.
Click to expand...
Click to collapse
Hi !
Thank you very much both of you for your help. Indeed there was no OEM unlock.
Many posts talking about OEM unlock existing on that A3 and the fact that I couldn't check if it was locked or not using the two methods advised (with adb or with a special code to dial up on the phone interface) led me to stop at that step to be sure before going on.
It is advises not to root a divise with a bootloader locked to avoid bricking it.
Anyway, trusting your input I did the whole process of rooting and putting a custom rom and it's all great !
Hello, I need help. I can't get to the phone. Earlier removal of the lock code does not work.
I have the latest software version: N975FXXS3BTB9 ::
Please help Thanks:
nf88nfno3054 said:
Hello, I need help. I can't get to the phone. Earlier removal of the lock code does not work.
I have the latest software version: N975FXXS3BTB9 ::
Please help Thanks:
Click to expand...
Click to collapse
If it is indeed the FRP lock then you have two options:
Input the last used google account information and password. Then perform a factory data reset to turn off the FRP lock
If you purchased or was given the phone contact the person whom you received it from and get the google account information. After entering the account and once your able to use the device perform a factory data reset to disable FRP lock
Otherwise no other help can be offered because the FRP lock is an anti-theft measure. If it was your google account last used and you don't remember your username/password then contact google for help. If you purchased or were given the device then you need to return it and/or get your back.
It is important to remember that when you sell/buy a phone (or give it to another person) it is important to always perform a factory data reset on the device. By performing a factory data reset you remove the google account information and disable the FRP lock.
Thank you, none of these options come into play. There is no way to get rid of this situation with this software? ;(.. Regards
nf88nfno3054 said:
Thank you, none of these options come into play. There is no way to get rid of this situation with this software? ;(.. Regards
Click to expand...
Click to collapse
FRP lock is enabled because a google account was present on the phone. In order to remove the FRP lock you need to input the Google account information and perform a factory data reset after your able to access the settings menu.
Was it your google account information that was last used on the phone or someone else's?
Granted it would be helpful if you put a little more info on what it is your trying to do exactly with the phone and what happened leading up to the issue (example: Are you trying to flash firmware to it, are you trying to root it (if root exists for the model), did you buy the phone, did someone give it to you, etc)
It is plain clear that the device is from an unclear origin, a legally owned device can ALWAYS be serviced ultimately by samsung or carrier, whichever one does it in such or such country, when people says it is "imposible" then for sure, they have no legal proof of ownership
I just found that OP posted a similar situation in the honor 10 section, back in 2018, in which of course nobody offered help, as it looked suspicious
scottusa2008 said:
FRP lock is enabled because a google account was present on the phone. In order to remove the FRP lock you need to input the Google account information and perform a factory data reset after your able to access the settings menu.
Was it your google account information that was last used on the phone or someone else's?
Granted it would be helpful if you put a little more info on what it is your trying to do exactly with the phone and what happened leading up to the issue (example: Are you trying to flash firmware to it, are you trying to root it (if root exists for the model), did you buy the phone, did someone give it to you, etc)
Click to expand...
Click to collapse
The phone had a google account, I did a hard reset. And the blockade popped out. I can go to the Samsung website but I will have to pay for this service. I wanted to rotate the device. I'm not a layman, I know a little about phones. However, this model had the latest firmware. I am not a thief and I have documents for this device.
winol said:
I just found that OP posted a similar situation in the honor 10 section, back in 2018, in which of course nobody offered help, as it looked suspicious
Click to expand...
Click to collapse
The device is legally bought, I just do not want to go to the site and pay for removing the lock, it is an authorized service on this latest Android.
nf88nfno3054 said:
The phone had a google account, I did a hard reset. And the blockade popped out. I can go to the Samsung website but I will have to pay for this service. I wanted to rotate the device. I'm not a layman, I know a little about phones. However, this model had the latest firmware. I am not a thief and I have documents for this device.
Click to expand...
Click to collapse
Factory data reset disables FRP lock. If that is what you did then you shouldn't be getting a prompt. Since you can't enter the Google account information it is apparent it was not your Google account last used.
Unfortunately having papers saying you bought it doesn't mean the phone was obtained legitimately. The person you got it from may not have had the right to sell it.
I suspect there is more going on here then meets the eye.
If Samsung said they really can fix it go that route.
The proper ways to get help with FRP lock have been posted.
Recover the Google account and log in as usual, or seek official help from Samsung. Any other means will not be discussed on XDA.