Question OnePlus Trade in program scam - OnePlus 11

Hello,
I just want to hear your experience with trade in program, as I had terrible experience.
I have OnePlus 2 in perfect condition, with original charger, box, and all packaging like from factory. Phone was always in the wallet case and had screen protectors. I sent it in for trade in they offer $10 for it + $240 bonus, if I purchase new OnePlus 11.
OP2 was sent in in original packaging and I took photos before I put it in the box. Few weeks later I got email saying that they offer $0, because there is damage on frame. So, they must drop it there, or on purpose damaged my phone, so they don't need to pay $250.
Once I complained about it and sent pictures (evidence) before it shipped, suddenly report despaired from the Phobio website (no picture); and only thing I could do is accept or reject $0 offer.
I called couple times and send multiple emails. Customer service didn't do anything about it. It seems trade in is such a scam by OnePlus and their partner Phobio.
I am long standing customer from OnePlus 1, had multiple phones, bought lots of accessories. Recommended OP to many friends and co-workers. Bought phones for my wife and my parents from OP. I was planning on buying two new tablets in April, but this situation gives me bad taste with OP and I don’t think I will ever buy their product again.
#OnePlus_Trade-In_Scam
https://community.oneplus.com/thread/1287845979088748546 [Trade in program]

They said my screen had damage and I only got $260 vs $500.

I traded in my OnePlus 10t, and got full credit for it. $480. I sent it back in original packaging without the charger or cable, I kept those. I also had just flashed the US firmware, because I was rooted on Indian firmware. The phone wouldn't update lmao, but I said nothing and neither did OnePlus when they inspected it. I got an email a few days later saying everything was good.

I got $0. so I returned this stupid phone.
I sent the phone in perfect condition with the original box and accessories and they stole the box and accessories and only sent back my phone in a generic cardboard box. I'm just going to toss he phone in the garbage, but I made them waste money shipping it back.

I got full value refund for my OP7Pro which was in perfect condition besides a small nick in the frame near the alert slider.
Other than that I was worried because I only received one e-mail ith DHL shipping label and no info from the trade-in partner or any status update on Oneplus website. I have sent my phone 28 days ago, one week ago I contacted OP support chat, it was escalated and I was supposed to receive a response in 3-5 days but of course nothing so I just had a chat again 5 mins ago and the OP support confirmed my trade in was completed, full value.
So in the end the entire trade in process was strange for me and lacked any updates regarding its status since receiving the shipping label.
I was worried a bit because often those type of third party service provides do everything in their power to lower the value of sent device but seems I was lucky or the support corrected this behind the curtain.
g96818 said:
I got $0. so I returned this stupid phone.
I sent the phone in perfect condition with the original box and accessories and they stole the box and accessories and only sent back my phone in a generic cardboard box. I'm just going to toss he phone in the garbage, but I made them waste money shipping it back.
Click to expand...
Click to collapse
You clearly did not read the rules and T&C of trade-in service.

I just got a notice that they're not giving me anything because they received it late.
The only date I had was that it had to be shipping before March 15th. I shipped it on the 8th.
I did email them with my displeasure and we shall see, because the payment method I used they can't charge any more money to it.

astracd said:
Hello,
I just want to hear your experience with trade in program, as I had terrible experience.
I have OnePlus 2 in perfect condition, with original charger, box, and all packaging like from factory. Phone was always in the wallet case and had screen protectors. I sent it in for trade in they offer $10 for it + $240 bonus, if I purchase new OnePlus 11.
OP2 was sent in in original packaging and I took photos before I put it in the box. Few weeks later I got email saying that they offer $0, because there is damage on frame. So, they must drop it there, or on purpose damaged my phone, so they don't need to pay $250.
Once I complained about it and sent pictures (evidence) before it shipped, suddenly report despaired from the Phobio website (no picture); and only thing I could do is accept or reject $0 offer.
I called couple times and send multiple emails. Customer service didn't do anything about it. It seems trade in is such a scam by OnePlus and their partner Phobio.
I am long standing customer from OnePlus 1, had multiple phones, bought lots of accessories. Recommended OP to many friends and co-workers. Bought phones for my wife and my parents from OP. I was planning on buying two new tablets in April, but this situation gives me bad taste with OP and I don’t think I will ever buy their product again.
#OnePlus_Trade-In_Scam
https://community.oneplus.com/thread/1287845979088748546 [Trade in program]
Click to expand...
Click to collapse
I had the exact same experience.
Sent the device only. The OP Trade-In is a complete scam and a dishonest business practice.
It is designed to fail from the beginning... it leaves you not appropriate time from ordering the new device, receiving it and testing it within your 15 days return policy in case you need to do this. You must ship the Trade-In device as soon as you get the box, which I receive 2 days after my order, the new devices got delayed in shipping...
I wrote back to OP stipulating the device was in perfect condition as are all my device from Mobile phones, to laptops , pads etc... the said revised quote : $0
OnePlus is a disgrace and since they are now OPPO controlled...the "Never Settle" slogan should be changed to “Never Again!” & “New Customer Don't Buy"
One more thing: they have made almost impossible now to “root” to which they became THE famous brand as a “Flagship Killer & Rooting Favorite”
I am looking forward to seeing how the Nothing Phone develops in a few years....this should be interesting to see if Nothing captures the huge following of the rooting community and a company that actually listens to its customers/fans!!
Shame on you OP!!!

astracd said:
Hello,
I just want to hear your experience with trade in program, as I had terrible experience.
I have OnePlus 2 in perfect condition, with original charger, box, and all packaging like from factory. Phone was always in the wallet case and had screen protectors. I sent it in for trade in they offer $10 for it + $240 bonus, if I purchase new OnePlus 11.
OP2 was sent in in original packaging and I took photos before I put it in the box. Few weeks later I got email saying that they offer $0, because there is damage on frame. So, they must drop it there, or on purpose damaged my phone, so they don't need to pay $250.
Once I complained about it and sent pictures (evidence) before it shipped, suddenly report despaired from the Phobio website (no picture); and only thing I could do is accept or reject $0 offer.
I called couple times and send multiple emails. Customer service didn't do anything about it. It seems trade in is such a scam by OnePlus and their partner Phobio.
I am long standing customer from OnePlus 1, had multiple phones, bought lots of accessories. Recommended OP to many friends and co-workers. Bought phones for my wife and my parents from OP. I was planning on buying two new tablets in April, but this situation gives me bad taste with OP and I don’t think I will ever buy their product again.
#OnePlus_Trade-In_Scam
https://community.oneplus.com/thread/1287845979088748546 [Trade in program]
Click to expand...
Click to collapse
Yep, sent a galaxy S8 and the estimate was 10£ plus 100£ bonus. After they checked it, they said it has screws missing which was not true. They charged me the initial discount but they said I will get a 100£ refund after the return period is over, in 30 days . So yeah, if I don't get the 100£ I'll get scammed too

I sent in my S21 FE and it got stolen! They never received it, instead they got clothes in the box. I sent them the receipt of my postage. All I had and they are investigating with the trade in partner about what happened, heard nothing new yet, still investigating

I wanted to do a trade in with Oneplus but they offered me 100 Euro...
I sold the phone for 400 Euro.

It seems people in Europe had good experience vs North America.

You got me worried right now
I just received my op11, my old op8 pro is in the box, waiting for DHL to pick it up and ship back.
It's in his original box, nose scratches. Hope everything goes well.
I'm sending it from Croatia to Oneplus France.
I'll update when I get news, good or bad.

prle_zg said:
You got me worried right now
I just received my op11, my old op8 pro is in the box, waiting for DHL to pick it up and ship back.
It's in his original box, nose scratches. Hope everything goes well.
I'm sending it from Croatia to Oneplus France.
I'll update when I get news, good or bad.
Click to expand...
Click to collapse
Take pictures of device and packaging for safety.

It is totally a scam. I traded in a nearly new 10T (just outside of the return window otherwise I would have returned everything - flawless conditition) but it was refused and shipped back. They said I didn't ship my trade-in in the time allotted, even though tracking put it at least a week ahead of the date. They also shipped and received my original phone back before that same date even occurred.
I've since sold the 10T and the 11 for a Pixel 7 Pro.
Whatever, F 1+. It was my last. Even T-Mobile has dropped them. Good riddance.

Έστειλα το 8 pro 12_256 με γρατσουνιές στην οθόνη αλλά το πλαίσιο είναι σε άψογη κατάσταση. και μου το κράτησαν 210 ευρώ. μου ζήτησαν 40 ευρώ για να πληρώσω.. φυσικά δέχτηκα την προσφορά.. οπότε όλα καλά για μένα
Mod translation: I sent the 8 pro 12_256 with scratches on the screen but the frame is in perfect condition. and they charged me 210 euros. they asked me 40 euros to pay.. of course i accepted the offer.. so all good for me

I had the same issue trading in a Google Phone to Google, they credited me $180 less for some BS reason. I called Amex, disputed the original charge paid for the new phone, and a week later Amex found in my favor. That's why Amex is the best CC to use for purchases like this.

It's now been a week and I haven't received any replies from OnePlus. Not sure what is next, as they're not getting any more money from me.

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Here is my trade in of a practically unused 10T for my 11. Still haven't been paid either.

prle_zg said:
You got me worried right now
I just received my op11, my old op8 pro is in the box, waiting for DHL to pick it up and ship back.
It's in his original box, nose scratches. Hope everything goes well.
I'm sending it from Croatia to Oneplus France.
I'll update when I get news, good or bad.
Click to expand...
Click to collapse
I really hope everything will work out like it should!
Also planning to buy OnePlus 11 with trade in option and I am from Croatia just like you.
Please let me know how it goes

repa21 said:
I really hope everything will work out like it should!
Also planning to buy OnePlus 11 with trade in option and I am from Croatia just like you.
Please let me know how it goes
Click to expand...
Click to collapse
Package is received, order status still "processing".
I'll update soon as status change.

Related

Disappointed in Obostore.com

Well i ordered a Nillkin Ultra Slim Hard Shield Faceplate for Samsung Galaxy S2 couple of week back from Obostore.com.
Very disappointed with their service,
1st, i ordered from them under registered mail and they didn't give me the Tracking number for registered mail. So i emailed them, they send me a tracking number, BUT i didn't know the tracking number given was WRONG until later....
2nd, a WRONG product was mailed to my house, a iGlaze casing for iphone 4. Also at this time i spotted the mail tracking number was wrong. So i email them immediately. They gave me another tracking number which was the same as the mail i received. So i took the picture of the wrong product and emailed them. They denied that this product was from them, they do not sell this product in the shop and ask me to check again.
How can that be when the given registered mail tracking number matches with the one given and also mailing address is correct but i got the wrong product. They simply just deny it!!!
3rd, i emailed them and not received a reply for 5 days!!! So they simply trying to ignore this?
Well i guess they have this problem alot as there is a SPECIAL OFFER in their site. They can't do what they promise!
-Extracted from Obostore.com-
SPECIAL OFFER NOW!!!!
--We spend most time to think about how to make transactions more and more smoothly. It is believed that people are basically good. In order to save the time and cost involved in replacing wrong or broken items, we announce an excellent new offer:
Now our customers only need to take a photo to show the evidence and we will immediately ship correct replacements!
-------------------------------------------
I know some of you do not face such problem, maybe i am the unlucky one. But i just want to let people out there to know this and think twice before getting from Obostore.com You can get better service in other seller
i bought two cases for my i9100 and had a crappy experience too. i bought the same case as you, plus a similar one that looks exactly like the oem samsung mesh case with soft touch paint.
the prices are great, but their communication is brutal. they would take 4-7days to respond to an email and the response would be so short that they wouldnt answer the question fully. after 3 weeks of waiting for the product and dealing with their crap customer service i did receive the correct cases and was very impressed with the quality. even saying that, i dont think that i would deal with them again
Yeah, their reply barely even a sentense, just afew word to entertain you. I surely will never recommend this site to my friends.
Bought another casing through Ebay which more reliable, they even update you on the dispatched date blah blah blah. Much detailed.
Hi,
Sadly had to say that i have also problems with OBOstore - i've ordered 2 pieces of Nillkin Ultra Slim Hard Shield Faceplate for Samsung Galaxy S2 on June 17th and until today nothing arrives here...
They gave me a tracking number of Singapure Post, but all i could read out of it was, that the order was dispatched to overseas postage on June 23rd...
I'll give them another week and after than i will contact paypal for a refund of my money!
Rofor said:
Hi,
Sadly had to say that i have also problems with OBOstore - i've ordered 2 pieces of Nillkin Ultra Slim Hard Shield Faceplate for Samsung Galaxy S2 on June 17th and until today nothing arrives here...
They gave me a tracking number of Singapure Post, but all i could read out of it was, that the order was dispatched to overseas postage on June 23rd...
I'll give them another week and after than i will contact paypal for a refund of my money!
Click to expand...
Click to collapse
Do what I did and play hardball with them. Send them an email right now stating that it has been longer than the estimated delivery time and the items have not arrived and if they don't arrive by tomorrow you will start a refund request with PayPal. Why should you wait even longer for these morons?
They offered to resend them or give me a full refund but the items ended up arriving that same day
OBOstore.com very bad aftersell service and products
Hi,
I have juste experienced the very bad after sale service of this OBOstore site. I have bought a case for iPad 2, received it after almost 2 months and after 1 months of normal use, it begins to crack on the corners and when I have contacted the after sale service , they said that the warrenty period was finished and there was nothing to do !
I was very disappointed and decided to never buy products from them since they have bad products and bad after sell service.
Instead of buying from this ****ty site, try to buy from known brand like Belkin and other, they have long period warrenty, I saw for some cases, up to 10 years warrenty and for similar prices.
Don't buy from this site, the day you'll have problems with your product, you'll find no one to talk to and even if you find someone he will give you no solutions !
Have a good day
Tom

[Q] Where to buy in Australia?

Hi,
Thinking of buying the HOX. I'm still on the good old HTC Desire running ICS
Not sure if I should just walk into AllPhones and get an Optus branded for $649 or get it online from
- expansys.com.au $576.29
- uniquemobiles.com.au ($648)
- mobicity.com.au ($649)
- mobilecity.com.au ($648)
** I'm avoiding techrific...bad experience...
Expansys seems to be the cheapest at the moment but I've never bought from them before. All the above prices don't include delivery.
Anyone got a HOX from those online retailers? Should I stay away from any of them? Never bought anything from expansys. Got some accessories once from mobicity.
Any feedback is much appreciated.
I don't live in Australia but I know expansys USA customer service sucks .. its like they only have one rep working there.
Sent from my HTC One X using Tapatalk 2
Zakdeals.com
I spent hours this week scouring the web for a HOX at < $600 including postage. I finally found one that seemed free of dodginess, and have bought mine from them: zakdeals.com
Dumb name / domain if you ask me, but they have the HOX at $599 including delivery. They're based in Sydney and when I emailed to enquire about how they handle warranty requests they responded to me within 20 minutes:
"We give you local standard 1 year warranty. For warranty issues you need to send mobile to us and we will take it to HTC service centre in Sydney. In this situation we will pay both sides postage."
They even contacted me by SMS at 8pm to double check my colour choice (black of course).
That all said, I haven't received my phone yet, but it's only been 48 hours. If it all ends happily, I'll let you know.
Re: Zakdeals.com
ambrosis said:
I spent hours this week scouring the web for a HOX at < $600 including postage. I finally found one that seemed free of dodginess, and have bought mine from them: zakdeals.com
Dumb name / domain if you ask me, but they have the HOX at $599 including delivery. They're based in Sydney and when I emailed to enquire about how they handle warranty requests they responded to me within 20 minutes:
"We give you local standard 1 year warranty. For warranty issues you need to send mobile to us and we will take it to HTC service centre in Sydney. In this situation we will pay both sides postage."
They even contacted me by SMS at 8pm to double check my colour choice (black of course).
That all said, I haven't received my phone yet, but it's only been 48 hours. If it all ends happily, I'll let you know.
Click to expand...
Click to collapse
Wow that's pretty good. Thanks for the info amrosis I'll check them out now
Let us know when you get the phone, what's in the box and if you have any issues with it.
I went through 9 handsets with Allphones before ordering from Mobicity.
FYI mobicity currently stock handsets from Singapore with CID HTC_044 which is Asian WWE
AllPhones here. No problems to report...
I know this isn't indicative of all Allphones stores, but the store I returned my faulty screen handsets to simply cleaned them, factory reset them and put them back in to stock.
When I questioned it, they said "most customers aren't as fussy as you and wont bring them back".
Be careful.
That would be a good idea!
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Firstly I wouldn't buy online because it's a major pain in the ass if you have a faulty unit you have to send it away to where you bought it from and that could take days or weeks. I originally bought my first One X from Expansys Australia but the unit was imported from HK. I had a yellow spot on the top right corner of the screen. I was gonna return it but I had to jump through all these hoops and just totally discouraged me to send it back.
I bought my 2nd One X through Telechoice around where I live for $669 and I asked the guy about their return policy and it's 28 days. So if I have any problems with the phone I can drive down the road he will give me a new replacement within 28 days. And the 2nd One X is faultless. Now I just have to sell the other handset.
buddovit said:
Wow that's pretty good. Thanks for the info amrosis I'll check them out now
Let us know when you get the phone, what's in the box and if you have any issues with it.
Click to expand...
Click to collapse
Well I received my phone yesterday around Noon. it was shipped direct from HK through Fedex. In the box was everything you'd expect; the charger is not Australian, but they included an international converter along with the HTC box itself. I'm not going to use than, I havean Aussie charger that the USB cable can connect to, so it's not a big deal.
Can't detect any screen issues or otherwise but this is my first Android phones after a decade using Blackberry, so I don't know what to look for.
Only curio I have is how can I install Australian English? It seems I only have the option to select Singaporean, Malaysian, or Taiwanese English! I suppose that's a slight downside to getting an import...
I would personally spend the extra $50 and get a local phone.
I've had bad experiences ordering grey imports (international units), even when ordering through local sellers (while I only have to send the phone back locally, they have had to send it back internationally, making it a lengthy process).
^This wasn't the HOX though.
I personally got my HOX on a 24m plan with Virgin mobile; $29/m plan + $15/m for the handset with three months free. Got it the day after I ordered it without a problem . To me, you get the phone for $650 plus you get credit for 2yrs for ~$300, and you don't have to pay a big lump sum.
My 2c
Yes I think I am heading in that direction. $50 extra is not that bad plus being able return it locally is a big bonus. Thanks to all who posted.
B
Sent from my HTC Desire using XDA
Picked mine up at an Allphones store since I wanted it same day and wanted to be able to check for any DOA defects/dead pixels before I purchased.
They seemed to have the best prices of anyone doing it instore and upfront. The Optus branding is slightly annoying but mostly unobtrusive and eventually removable.
How much was it and were they negotiable? I am 50 meters from an Allphones at the moment
Sent from my HTC Desire using xda premium
I got mine from personaldigital.com.au
I've used them in the past and had good experiences with them. They have the unbranded UK model for $660 or so INCLUDING GST which is something many other don't include.
ult_nrg said:
I would personally spend the extra $50 and get a local phone.
I've had bad experiences ordering grey imports (international units), even when ordering through local sellers (while I only have to send the phone back locally, they have had to send it back internationally, making it a lengthy process).
^This wasn't the HOX though.
I personally got my HOX on a 24m plan with Virgin mobile; $29/m plan + $15/m for the handset with three months free. Got it the day after I ordered it without a problem . To me, you get the phone for $650 plus you get credit for 2yrs for ~$300, and you don't have to pay a big lump sum.
My 2c
Click to expand...
Click to collapse
+1 on buying local.
Finally I've given in. Got the HOX from Vodafone on a 12month contract. Should arrive in a couple of days. Thanks to everyone for their feedback.
Cheers,
B
Sent from my GT-P1000 using xda premium
I got mine off ebay which i found to originally be optus branded once i unlocked the boot loader. Luckily got a perfect device no worries for $590 delivered expressly. Was going to be about $100 extra to buy local :/

Free Extended Battery for Sprint Galaxy Nexus is Live

I just order my Extended battery for Sprint Galaxy Nexus and paid only shipping, which is almost $7.00.
Once you log in to your Sprint account, go to buy accessory, and choose Samsung Galaxy Nexus. Once you select the phone, The first thing shown will be an offer for the free extended battery with the code.
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Edited: Another Order I just did this morning via only 08/19/2012
It wouldn't let me add the code. Guess I'll have to call in the AM.
Sent from my Galaxy Nexus...
zzelinka said:
It wouldn't let me add the code. Guess I'll have to call in the AM.
Sent from my Galaxy Nexus...
Click to expand...
Click to collapse
I ordered two. I hope I get both of them. I got confirmation. I purchase using credit card cause I am not eligible to put it on my account.
I just posted a screen shot just now , and it still works.
it also wont let me order. I hope they dont run out lol
I was gonna get charged $14 for shipping so I passed since my battery usage is fine with original battery
I placed my order the phone about an hour ago. Ive been using the verizon version one but i really want the battery cover from sprint
Sent from my Nexus 7 using XDA Premium HD app
I called telesales at 1 866 866 7509 and have two batteries ordered. It ended up costing a little over $14 for shipping. Hope this helps and if so hit thanks.
ordering online is not working i enter code and get sent to page to enter my zip code and once i enter my zip code it brings me to page to pick phone and plan and accesories it wont let me straight out buy accessory if i am using a promo code
extrafuzzyllama said:
ordering online is not working i enter code and get sent to page to enter my zip code and once i enter my zip code it brings me to page to pick phone and plan and accesories it wont let me straight out buy accessory if i am using a promo code
Click to expand...
Click to collapse
didnt work for me either. i called telesales and was told that the promotion was only supposed to be for people who added a new line with a galaxy nexus. so take that for what its worth.
They let me buy two also. All I had to do was ask. Pretty cool for $12.95
Sent from my Galaxy Nexus...
zzelinka said:
They let me buy two also. All I had to do was ask. Pretty cool for $12.95
Sent from my Galaxy Nexus...
Click to expand...
Click to collapse
I went to the site and there was only a promo code to get a free battery with the purchase of a Galaxy Nexus. (The code was BATTERY1.) So I called telesales and was told that you had to buy or upgrade to the GNex between Aug 3rd and Aug 13th, so I wasn't eligible. Does anyone have a different code or different info?
Edit: Just called back and the lady placed the order no questions asked.
jean15paul said:
I went to the site and there was only a promo code to get a free battery with the purchase of a Galaxy Nexus. (The code was BATTERY1.) So I called telesales and was told that you had to buy or upgrade to the GNex between Aug 3rd and Aug 13th, so I wasn't eligible. Does anyone have a different code or different info?
Click to expand...
Click to collapse
Call again. I bought mine back in may and the associate I talked to mentioned nothing about required purchase date.
emd2009 said:
Call again. I bought mine back in may and the associate I talked to mentioned nothing about required purchase date.
Click to expand...
Click to collapse
Had exactly the same experience, bought mine in May as well. Called telesales and told them that I was trying to take advantage of the free promotion on the website, but that it was making me reenter my zip code from the shopping cart and then it would make me start all over. They forwarded me onto another sales department and they processed the order for me. Just had to pay the shipping/tax. Didn't ask about 2, they weren't overly friendly. But one for ~$12 is not too shabby.
mmarsman said:
Had exactly the same experience, bought mine in May as well. Called telesales and told them that I was trying to take advantage of the free promotion on the website, but that it was making me reenter my zip code from the shopping cart and then it would make me start all over. They forwarded me onto another sales department and they processed the order for me. Just had to pay the shipping/tax. Didn't ask about 2, they weren't overly friendly. But one for ~$12 is not too shabby.
Click to expand...
Click to collapse
So what do I tell them when I call? Also how long is this going on? I might not get too it til tomorrow
Sent from a Baked Black Jelly Belly
ust ordered mine as well. I didn't purchase the Nexus new, I had traded my Evo lte for it. Online when I tried to purchase the battery it kept sending me to purchase the device. Called tele sales and the said it was like $12 shipping + $1 something for tax. I explained that online it was only $6.50 shipped. So he gave me a discount...$9.66 total so I'm happy!
coldblooded79 said:
ust ordered mine as well. I didn't purchase the Nexus new, I had traded my Evo lte for it. Online when I tried to purchase the battery it kept sending me to purchase the device. Called tele sales and the said it was like $12 shipping + $1 something for tax. I explained that online it was only $6.50 shipped. So he gave me a discount...$9.66 total so I'm happy!
Click to expand...
Click to collapse
I should of thought of that oh well $14 still isn't to bad for a extended battery
Sent from my Galaxy Nexus using xda premium
Yeah, mine should be here Tuesday
Sent from my Galaxy Nexus using Tapatalk 2
Got one as well through telesales. Also told them the online shipping price was $6.50. They matched it, but said it would be by ground shipping, 2-7 business days. Fine by me!
i had to call 888 876 8381 to get help and be able to get the deal. I'm not sure if everyone can use this number, but try it. I'm a EVP member and i think that's a # for EVP help.
I tired 888 882 4030 and the telesales number. Both of those those numbers wouldn't let me do the deal. 2 reps said I was not illegible because I did not buy a phone from sprint directly which was what the first guy said, and I did not but it within august 3-13 which the first and second guy said. Which are both true.
So i kept calling trying to get a representative that would let me do it because the deal says current user of the phone, which i am. This is my daily phone.
So 3rd time the a rep told me to call the 888 876 8381 so they could help me buy it online. That number could not help me buy it online, but was going to let a telesale person know i wanted to buy the battery with the promotion and i was able to receive the promotion and i needed help because online shopping was not working.
So telesale person took my information and i bought 1 for 12.95 with no issues after using the 888 876 8381.
I asked if the deal was for multiple battery's and he said no just one per deal. So cant hurt to ask because i see some people got 2 for the price of only S&H but YMMV with phone sales reps.
Hope this helps people with issues.
---------- Post added at 01:15 PM ---------- Previous post was at 01:15 PM ----------
Sirchuk said:
Got one as well through telesales. Also told them the online shipping price was $6.50. They matched it, but said it would be by ground shipping, 2-7 business days. Fine by me!
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Click to collapse
are you talking about online shopping through sprint or other means?
I'm I the only one that can order online only, cause I ordered two without any issue ? lol ... I'm going to see if I can order one more to see if I can still do it. i will come back and edit this post.
Edited: Just did another order online, and it still work. I updated first pic to show that only sales does work with the code.

Where to buy? 2 cancelled orders later...

So here's my long story short - I've placed 2 orders now for a grey P8000 and still I have no phone. My original order was on October 3rd...
Both are Chinese/HK vendors (Focal Price & iGOGO) showing stock but weeks pass and nothing happens except generic responses to my queries about delays in receiving new stock.
Eventually I just cancel my orders (unfortunately manually via PayPal claims due to a lack of cooperation from the vendors).
Now I know these vendors can be a little shady with little or no customer service but I now wonder should I just give up? It seems there's no easy way for me to get this phone (at least at the RRP)?
I've since pre-ordered the Umi Iron Pro via BangGood but I'm now doubting whether this is a good move due to a lack of development, no open sources and no 800Mhz LTE for the UK. However the design is nice, twin flash, full metal casing, better cameras, OTG support and slimmer(!) bezels.
Would welcome any feedback or suggestions you may have. Such a shame as I really thought I'd have a new gadget to tinker with by now!
Try UK seller.
Although the prices are low there waiting time plus the chance of vat hit put me of Chinese sellers.Took a punt on Ebay UK seller,a £115.99 bid excepted on Friday morning for a gold one.
Royal Mail site entered tracking number and states waiting arrival to them at 9 am yesterday,so fingers crossed should be here by Thursday.
So with the price at the moment £113.81 on Focalprice can not see the benifit of buying there,what if its faulty etc.
Hi,
why not buy it in the manufacturers shop?
I bought my phone @ "elephone DOT hk" (sorry, I am not allowed to post a link here as a fairly new user) and didn't have any problem except the price was a bit higher but no problems with delivery etc.
morrig said:
Although the prices are low there waiting time plus the chance of vat hit put me of Chinese sellers.Took a punt on Ebay UK seller,a £115.99 bid excepted on Friday morning for a gold one.
Royal Mail site entered tracking number and states waiting arrival to them at 9 am yesterday,so fingers crossed should be here by Thursday.
So with the price at the moment £113.81 on Focalprice can not see the benifit of buying there,what if its faulty etc.
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Click to collapse
Thanks for replying. Can I ask the name of your eBay seller? I'm tempted by the gold metal and then buying a black battery cover off AliExpress to tone down the carbon fibre effect!
cyrrel said:
Hi,
why not buy it in the manufacturers shop?
I bought my phone @ "elephone DOT hk" (sorry, I am not allowed to post a link here as a fairly new user) and didn't have any problem except the price was a bit higher but no problems with delivery etc.
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Thanks for replying.
I've seen this link before: http://www.elephone.hk/online.htm
Due to the numerous links, I personally found it a bit hard to differentiate between authorised resellers, third-parties and the 'official' store.
Hi,
not 100% sure that this is the official store, but from my research it looked good and as I have received my phone I guess they aren't bad
Have a look at Dealsmachine.com. Just got mine from them. Took just one week from ordering to receive in Canada via DHL and their customs valuation was very positive in my favour !
shiggs1988 said:
Thanks for replying. Can I ask the name of your eBay seller? I'm tempted by the gold metal and then buying a black battery cover off AliExpress to tone down the carbon fibre effect!
Click to expand...
Click to collapse
The carbon fibre effect is actually really nice! The black cover is probably more grey but it would soften the look a bit
Well I've now cancelled my Umi Iron Pro pre-order - can anyone recommend a UK-based eBay seller?
I've used Geekbuying (based in China) on a number of occasions to purchase phones and tablets. In each case the process has been hassle free with the goods despatched around a week from the order point (assuming in stock). I'm also in UK and like the fact that the small delay in despatch is because this retailer checks the item works and configured it for the UK before sending the item out. I've always used the very cheap DHL option which means once despatched the item is with me within 3 days with full tracking on route.
I don't have any links to this company but have found them reliable.
Sent from my U65GT using Tapatalk
I used Everbuying.net. I ordered in August and the phone only arrived in October, so it was at least 2 months wait. I assume they have stock now, as the phone went on special not long ago.
As mentioned above I used Everbuying with no problems and fast delivery. Just did a quick check and is on sale for less than 100.00 GBP - $149.99 US which is what I paid. Fast dispatch on gold (3-5 days) but longer on other colours (4-10 days). I assume they got a decent sized shipment and are now blowing it out. I was a little leery of them but have no complaints at all and my import cost was about 8% including DHL brokerage fee even though we have 12% tax so that gives an idea of how they valued it for customs purposes.
shiggs1988 said:
Thanks for replying. Can I ask the name of your eBay seller? I'm tempted by the gold metal and then buying a black battery cover off AliExpress to tone down the carbon fibre effect!
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Click to collapse
I bought from mobileskingdom based in Hayes UK,they have a white and gold with bidding over £105.59 with nearly 3 days to go.
Royal mail have it tracked to there Royal distribution centre London at 0.22 this morning.
Its for my partner in place of a Cubot s208,bit of a upgrade,she uses two hands so should be ok for diddy woman hands.
You can buy it on AliExpress: KlickKlack After Discount you pay $154,99.
morrig said:
I bought from mobileskingdom based in Hayes UK,they have a white and gold with bidding over £105.59 with nearly 3 days to go.
Royal mail have it tracked to there Royal distribution centre London at 0.22 this morning.
Its for my partner in place of a Cubot s208,bit of a upgrade,she uses two hands so should be ok for diddy woman hands.
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Click to collapse
Thanks - I bought the grey model yesterday from their sister seller (same contact details plus also listed in Hayes) and they've emailed me this morning to say the grey is out of stock and can only offer the gold!
I've accepted the gold but would quite like a free case or something to make up for it! I do wonder if I've just been extremely unlucky so far...
shiggs1988 said:
Thanks - I bought the grey model yesterday from their sister seller (same contact details plus also listed in Hayes) and they've emailed me this morning to say the grey is out of stock and can only offer the gold!
I've accepted the gold but would quite like a free case or something to make up for it! I do wonder if I've just been extremely unlucky so far...
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The grey ones are damn nice but my partner wanted gold and have ordered the gold clock cover from Banggood.
If getting a silicon case it would hardly be noticable but then you lose the lovely look, but then you could buy a grey cover to replace the gold one.
Just checked on Elephone site and grey one for P7000 is £8.56 so P8000 one should be available soon?
Gearbest was great with me, and a friend of mine also bought one from Gearbest which arrived successfully. They had some stock issues initially but were honest about it, and my patience paid off. They usually dispatch from China after 5 days and send it through Express postage. From dispatch, it arrived within 7 days by courier. I paid $159.99 (£109 at the time), and after two months with the device, its fantastic and was worth the wait - the stock ROM was perfectly usable with a few bugs, but the Eragon ROM has completely sorted these. Knowing what I know now, ensuring a strong developer community should be a very high priority when buying a china phone.
shiggs1988 said:
Thanks - I bought the grey model yesterday from their sister seller (same contact details plus also listed in Hayes) and they've emailed me this morning to say the grey is out of stock and can only offer the gold!
I've accepted the gold but would quite like a free case or something to make up for it! I do wonder if I've just been extremely unlucky so far...
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Click to collapse
I have just bought from an eBay seller and told the same thing, no grey, only gold. Ordered Wednesday morning, expected delivery today (hopefully).
kevvyboy said:
I have just bought from an eBay seller and told the same thing, no grey, only gold. Ordered Wednesday morning, expected delivery today (hopefully).
Click to expand...
Click to collapse
Got a message this morning to say it's been dispatched with a Royal Mail tracking number but it's not showing on their system yet.
There's obviously a massive supply problem with the grey model and it wouldn't surprise me if these 3rd party sellers are expecting new deliveries of stock from Elephone that just keep on getting delayed?
I paid £110 and have been promised a £3(!) refund to cover the inconvenience
I'm considering buying the black battery cover though:
http://www.aliexpress.com/item/Elep..._91_22_80,searchweb201644_5,searchweb201560_9
Black and gold might be a good look after all...
shiggs1988 said:
Got a message this morning to say it's been dispatched with a Royal Mail tracking number but it's not showing on their system yet.
There's obviously a massive supply problem with the grey model and it wouldn't surprise me if these 3rd party sellers are expecting new deliveries of stock from Elephone that just keep on getting delayed?
I paid £110 and have been promised a £3(!) refund to cover the inconvenience
I'm considering buying the black battery cover though:
http://www.aliexpress.com/item/Elep..._91_22_80,searchweb201644_5,searchweb201560_9
Black and gold might be a good look after all...
Click to expand...
Click to collapse
I think the gold looks decent. It's for the wife who is going to slap a purple silicone TPU on it anyway! If she complains then she can have the grey cover from my p8000!

S7 Edge, Already Stolen! :(

So I got my S7 Edge in silver delivered today from Best Buy. Someone stole the phone and all the contents out of the Samsung box and put the empty box back in the shipping box. WTF???
ljv said:
So I got my S7 Edge in silver delivered today from Best Buy. Someone stole the phone and all the contents out of the Samsung box and put the empty box back in the shipping box. WTF???
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wow that's messed up.
for me, best buy 100% required a signature.
did you opt out of that on UPS.com?? they won't deliver without a signature...
Didn't opt out. I have expensive things shipped to my office. My boss actually signed for it and didn't noticed anything. The crazy things is, I bought the S7 and S7 Edge. Got the S7, 2 VRs and the 2 64gb microSDs on Tuesday. BB still showed preparing to ship status, but it got delivered this afternoon. I called them to report it and they took care of it and will be shipping me out a new one. Best part is they credited me back $100 for my troubles. That helps since I paid full price for both.
wow! that's some awesome customer service. idc what people say, I love best buy just as much as amazon.. especially because I love best buy rewards lol
Sent from my Samsung Galaxy S7 using Tapatalk
Unfortunately all the BBs are out of the silver Edge so I got a refund. It's going to be a month before they get more. Called around other places and no one has them in stock. Sending bad karma to the person that stole my phone!!!
ljv said:
Unfortunately all the BBs are out of the silver Edge so I got a refund. It's going to be a month before they get more. Called around other places and no one has them in stock. Sending bad karma to the person that stole my phone!!!
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Click to collapse
Eff that guy! People are so cruel!
The saga continues. BB has filed a claim with UPS and that has to be resolved before I can be refunded. Hell, I'm not even sure about keeping the GS7 that I already got. May just end up keeping my GS6 and GS6 Edge and forgo the S7 altogether .
The packages are weighed by the package carrier.
If you kept everything including the shipping box and any packing material.
The total weight should prove that the phone (5.54 oz) and any accessories were missing at time of shipment.
This same thing happened with a replacement Nexus 6, to this day I never got my replacement phone and had to fight them with my credit card company to stop them from charging me for the phone I never received.

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