Hey all,
Had an account here before but forgot my password and no longer have the email . Anyway, my phone got damp while out on a cycle ride last night. At first the screen was working and then it started to appear slightly green and had horizontal lines across it. Now the screen is completely blank. I left it in a bag of rice all night but no luck.
Just taken the back off again and had a look. In the very top left of the phone 2 of the pieces of solder on the back of the screen seem to have just fallen away after being wet. Is there any hope of repairing this, or do I need a new screen piece? If so where would I get one?
Also, it is still under warranty with my contract provider, I don't suppose they would repair it without figuring out it got wet?
Cheers
It's unlikely you'll be able to repair it under warranty as there are indicator stickers that change colour when they get wet, and technicians check them upon admission into warranty. To be honest, if you've left it in rice and it still hasn't fixed itself, you're SOL. It's hard to tell where the damage occurred and it may be the screen or the actual logic board. You COULD give repair a try (DIY or non-warranty repair) though it may be pointless as it might not be your screen that's actually broken and/or other parts may be broken as well.
Unlawful said:
It's unlikely you'll be able to repair it under warranty as there are indicator stickers that change colour when they get wet, and technicians check them upon admission into warranty. To be honest, if you've left it in rice and it still hasn't fixed itself, you're SOL. It's hard to tell where the damage occurred and it may be the screen or the actual logic board. You COULD give repair a try (DIY or non-warranty repair) though it may be pointless as it might not be your screen that's actually broken and/or other parts may be broken as well.
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Does the fact that it still essentially works (sound, touchscreen, vibrate, I can still blindly click on apps etc.) spell hope that it's only the screen that works? Might give it to someone who has some electrical skills to see if they can repair it... If that fails I don't wanna drop £130 on a new screen only to find that something else is broken!
EDIT: Also, when connected via USB the whole filesystem is intact.
Related
Only had my desire a few weeks, and yesterday I did the stupidest thing I could. I dropped it in a cup of tea.
It wasn't fully submerged and only the bottom quarter of the phone was affected.
The water indicator sticker on both the battery and the phone are still white, unless there are any more stickers located inside the phone which I don't know about.
I attempted to try it with a hair dryer and lightly shook out most of the tea. I left it to try for as long as I could and removed the battery and sim card, but foolisly I did attempt to turn it on afterwards, as I needed to use the phone. (Which I've now read I shouldn't have done).
Most of the tea went under the area which you can only get to if you unscrew the phone, which if I unscrew will void the warranty completely, so I have left it on for now.
The power button on the phone no longer works, and the phone boots up straight away when the battery is placed in it. The phones main features work, but if I don't constantly use the phone and the screen switches off, it completely shuts the phone down.
As the indicators are still white, do you reckon there is any chance I could get it repaired under the HTC warranty?
Sorry for the long rambling explanation, and advice would be greatly appreciated.
how long ago did it happen? cover it in rice and chuck it in your hot water cupboard for a few days. that usually gets rid of all water inside water damaged phones (of course all bets are off now that you have tried turning it on).
Becca-720 said:
Only had my desire a few weeks, and yesterday I did the stupidest thing I could. I dropped it in a cup of tea.
It wasn't fully submerged and only the bottom quarter of the phone was affected.
The water indicator sticker on both the battery and the phone are still white, unless there are any more stickers located inside the phone which I don't know about.
I attempted to try it with a hair dryer and lightly shook out most of the tea. I left it to try for as long as I could and removed the battery and sim card, but foolisly I did attempt to turn it on afterwards, as I needed to use the phone. (Which I've now read I shouldn't have done).
Most of the tea went under the area which you can only get to if you unscrew the phone, which if I unscrew will void the warranty completely, so I have left it on for now.
The power button on the phone no longer works, and the phone boots up straight away when the battery is placed in it. The phones main features work, but if I don't constantly use the phone and the screen switches off, it completely shuts the phone down.
As the indicators are still white, do you reckon there is any chance I could get it repaired under the HTC warranty?
Sorry for the long rambling explanation, and advice would be greatly appreciated.
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any chance of warranty repair - sorry to say, but probably not.
the tea will most likely have caused some staining internally, so it's gunna be pretty obvious it's got wet.
try the rice thing mentioned by nzdcoy, but I don't fancy your chances.
i am sorry to say but any kind of warranty is lost. the only way for you to manage to get your phone fixed is to be disassembled. take a look here
http://www.mediafire.com/?na3g62068gvbg96
and here
http://www.mediafire.com/?ecyzwbvqefcjiuw
this are disassemble and assembly videos.
forgot to mention, for cleaning it use isopropilic alcohol. you can find it in any phormacy.
if you can't find it use pure 95% white alcohol.
regards
Marios
alright so i was driving, someone cut me off, my tilt2 fell off the center console into a cup of soda.
when i pulled it out i had the screen with the red, blue, green, yellow or whatever.
so i updated my driver on my computer cause im using vista, then i did a hard spl flash to put it back to the stock version. i left it plugged into my computer with it on the att world phone screen and it stays on that for about 10 minutes and then finally starts up, everything comes up fine including my previously loaded background but i get the apparently popular microp wrong version 0 message saying it needs to be updated. btw once it loads everything has extreme lag. i keep seeing that its a hardware problem but some people seem to fix it doing another hard spl flash (which ive tried and didnt work). now if it is a hardware issue, usually its from people dropping their phone on the ground hard or whatever, but would it be that from falling 8" into a drink (also heard htc makes their stuff waterproof???)
bottom line is the phone is still under warranty, but under my friends name who i bought it off of, do you think ill still be able to get it repaired under warranty or am i just screwed and have to buy another phone? or does someone have a solution to this problem?
Waterproof? Not even close! Whoever told you that is dead wrong. I think Motorola has a new phone that is very moisture resistant, that you can submerge it. But that phone is very unique in that regard. Cell phones are not typically waterproof, or even water resistant in any way. Dropping the phone in soda is absolutely the cause of your issue, and its a hardware problem.
Warranty will do you no good, unless your friend paid extra for the type of insurance that covers damage that you caused. There are moisture sensing stickers inside the phone (change color when they come into contact with moisture). Warranty service will know from these that you have water damage (in addition to soda being inside the phone!). They will charge you for the repair or a new phone.
Your best bet is to turn off the phone, take the battery out, and dry the phone out as much as possible. Some people put their moisture exposed phones in a plastic bag with rice, which is supposed to help dry it. Or put in a warm place (some say on top of the refrigerator). Dry it out for a few days, then try to power up again. Since you dropped it in soda, it may be a goner, since there is other gunk inside your phone now besides just water.
MicropERROR Microp version mismatch 0 Please update last microp firmware
Someone solved this problem to HTC Touch Pro 2 T-Mobile RHOD210?
it appears without get water.
vsouza said:
Someone solved this problem to HTC Touch Pro 2 T-Mobile RHOD210?
it appears without get water.
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You create a new thread, and bump an ancient one?!?
I have a HTC one X, got the black screen of death. I assumed it was a loose connection as the phone is sometimes dropped. I found a forum online mentioning that its the motherboard thats faulty.
I had the phone fixed by HTC after the LED screen was shattered, this cost me around 140 quid. They sent me a refurbished phone, I noticed the screen flickered under certain colours but assumed it was a driver issue. I updated the phone and found 2 updates and seemed fine after that.
Then few days back I put my phone down for couple hrs and come back to it to find the screen is black. Apparently is the video driver shorting or something.
HTC basically gave me faulty phone, thats how i see it, just wondering if I was to send it off what do they look for to see if the case has been opened. Hopefully I can seal it back and they might not notice?
I wanted to fix it myself initially, because I have data on my phone thats not backed up.
Also is the motherboard replacement under warranty or?
Hello.
If you open the phone, i would assume they can see its been opened before. This can be done in many ways. Some screws show signs of having been removed, and scratches on the top of the screws also indicates this.. Then there are the "warrenty if void" stickers across places you need to breach.
Do you plan on opening up the phone? From what you write you have not yet opened the (faulty) phone you got from them, as a replacement? If they gave you a faulty phone, they did not fix the issue with it (you still have issues), and then i believe it should be straight forward to return it. Simply telling them what you write here (got it, noticed wierd stuff, updated it and then it seemed fine, but now its dead). The phone never REALLY worked, after you got it back (refurbished = phone returned to HTC that they send out to other customers as "NEW" while its in fact "CLEANED AND AS-GOOD-AS-NEW" - right?)
My advice would be to NOT OPEN the phone, start by having them replace it. If THAT fails, you can resort to opening it yourself.
Kind Regards
TwinAdk
The problem was I was kinda impatient, and assumed it was a loose connection. Also I have data on the phone and was convinced I could fix it myself (have done other phones). I know when you send the phone off they get wiped before any work is done on them.
I have opened it, there was one screw at the top of the phone with a void print on it. I didn't scuff the screw and was put back in the exact same place.
There was no void stickers or tags to move, the only thing was the battery was stuck down to the base of the phone. It's now loose, i was hoping if i just stick that back and send it off they won't notice anything. There's no marks inside or outside of the phone, look new still.
AW: What do repair companies look for to see if warranty is void on phones?
Well I think there is no way to get a new phone, because you bought a refurbished phone. There is a warranty on refurbished phones, but I'm pretty sure that its nearly impossible to proof that it was their fault or already damaged when you got it.
Sent from my HTC One X using xda app-developers app
I bought the phone brand new from a phone company (in store), since then I've had the phone fixed 3 times. Twice was my fault, but the other fault was the touch screen buttons on the bottom of the phone. They were no longer responsive.
I basically shattered the LED screen, sent it off to HTC, paid 140 quid for repair and sent me this crappy refurbished phone back. This one had the flickering issues and eventually fried the motherboard. Something about shorting the video driver i read in another xda thread.
Hi Guys,
A month or so ago my mom dropped her S3 into the toilet. I told her to put it in rice ASAP and I believe a day or so later she did (but perhaps later that night). When I turn the phone on, the blue SAMSUNG (or maybe it says Galaxy) logo comes on and shows up completely fine, but nothing else after that works.
The lights around the phone work as well, including when I hit the menu and back buttons on the bottom part of the phone. It vibrates properly when it should and I also get sound, no problem.
I've tried connecting the phone to my computer to salvage pictures and data but it doesn't recognize the device for some reason.
Is the phone completely toast or is there a way for me to fix it? It was in very good condition before this and had only been used for a year.
Thanks a lot for the help. Any advice is greatly appreciated.
Update: I just turned it on again and I could see the FAINTEST traces of the home screen. I pulled the settings down and turned the screen brightness up all the way and I can make out everything. The phone seems to be fully functional, but the screen is still incredibly dark. Any ideas on what is broken and what I need to fix?
Once every while it flickers to the full brightness for a split second and then goes back to dull.
Digitizer may have water. See if someone can take it out and wipe it down. Otherwise its a insurance call.
Thanks for the reply. I have no insurance on the phone so that's not an option. Would it be ultra difficult for me to try and take out the digitizer and wipe it down? Is it far too late to try and dry it out more with rice or silicate packs?
Please see this thread. Perhaps you can compare notes.
Perseus71 said:
Please see this thread. Perhaps you can compare notes.
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Is there a way to confirm it's the digitizer before I pay $120 to try and transplant a new one into the old phone? I am also not very savvy at phone repair, although I could probably hire someone locally to do it.
Would like to make sure it's the digitizer first though.
I've also heard that re-dropping it in distilled water and then drying it with silicate gel packs might help clear whatever issues it's experiencing now. That seems crazy to me. Thoughts?
Thanks!
I wouldn't drop it again in water. If you are not sure you can do it, then better send it for Out-Of-Warranty Repair. I can't tell you of a way to determine if its the Digitizer or not.
I "think" its your LCD having some dampness.
Okay, thank you. So assuming it's the LCD being damp, is it far too late to use silicate packs to bring out the moisture? Or is it time to pull it apart and wipe it down?
Also the videos I see online kind of make it seem like you can't remove the screen without breaking it.
Yes give it a try. A friend of mine, tried that successfully. Your mileage may vary.
Perseus71 said:
Yes give it a try. A friend of mine, tried that successfully. Your mileage may vary.
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I followed a video tutorial online and took it apart and brushed it with a toothbrush dipped in 99% isopropyl alcohol. I let it dry for a bit and retried it and the screen was still very dark. :-/ I guess I'll try it again later.
My SD card became corrupted last night with IO errors. Lucky me I took the pictures I could off of the thing, I put a new SD card in and let it DL my music overnight. I wake up and it was off. I've gotten to the homescreen, but after a few seconds it freezes, That's the farthest i've gotten. Every other time it freezes at the LG logo and refuses to turn on. I find most success when I take out the SD card. That's the only other time I got to the homescreen.
I'm on a VS986 G4. I'm not sure if it's water damage from something as small as rain or whatever.
I had my G4 out in the rain with a protective case before this happened. It wasn't too wet but he most it hit was the screen. Things started acting up when I charged it.
In fact, I checked the water damage x thing. Nothing is bleeding, so it's probably a bootloop.
Seems like your case is not the famous hardware defect bootloop but some other damage. It may be damage due to the moisture of the rain. Basically there is a rule when your device get wet by accident you must let it dry completely before you plug into. If there is still moisture trapped inside and you plug it then you can damage it permanently. You can try let it completely dry out and retry. If the device is still malfunctioning you have to take it for repairs.
NalNalas said:
I checked the red X thing on the battery for bleeding and nothing. Just red x's with no bleeding. So I highly doubt it's water damage.
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There is no way anyone can tell you if this is the hardware defect issue or not in a forum. You described some other issues as well in your post. It may be the hardware defect and it may not. It may be another damage. If you are inside warranty send it for repairs immediately. There is no other way to know what's the culprit.