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GN VZW is on for tomorrow(the 9th) @ Best Buy Mobile

EDIT I went in today to pick it up. The salesman went and grabbed it for me. He was in the process of ringing me up for it when the manager noticed what he was doing and stopped him. The manager apologized to me and said they received numerous calls yesterday about it and decided to check in to it and found that they have to hold off on selling it for now.
So basically if I hadn't said anything here yesterday & didn't post my store's info I could have had a GN today.
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I got a call from my local Best Buy Mobile just now telling me that they have the phone in stock now and are selling it tomorrow. They said they have one set a side for me.

Well I hope you get it! I have to wait til the end of Jan for my upgrade
Sent from my ADR6300 using xda premium

voxigenboy said:
I got a call from my local Best Buy Mobile just now telling me that they have the phone in stock now and are selling it tomorrow. They said they have one set a side for me.
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where are you from

Soldi3rxx said:
where are you from
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San Diego, CA

that cant be true i called verizon stores and they said it has been pushed back stop trolling op

Perhaps but best buy probably didn't get the internal memo. Ill swing by best buy tomorrow if that's the case.
Sent from Asus Transformer

I just called like 5 best buys in my state, one said to call back in the morning on the other 4 said they have it but no release date

the call was from this store:
Best Buy Mobile
2525 El Camino Real
Carlsbad, CA
(760) 730-3946
as I stated, they told me the phone is in stock, 1 set a side for me & I can pick it up tomorrow.

willing to bet that they're going to be in a boatload of trouble if you do get one..

Hope this is true, but I doubt it will end up happening.

It's true. The BBM at my local store confirmed this with his DM this afternoon.

GalaxynexusVZW said:
Hope this is true, but I doubt it will end up happening.
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haha i just called your store and they said that they have it but won't be selling it tomorrow!

Just got off the phone 30 min ago with Verizon. Rep told me that she just heard tonight that it was going to be out tomorrow!

Im in Colorado Springs they have 5 at both stores and will be selling them tomorrow.

Just got off the phone with your store and they said that they were going to sell it tomorrow but they found out the date was pushed back. They said they are trying to figure out whats going on and to call back later. I am on the phone with verizon and the lady said it will be out tomorrow! I am so exited for it to finally be released!

Weird just got off the phone with a Verizon rep said its been delayed
Sent from my Galaxy Nexus using xda premium

I really think they need to tell all the Reps the same thing, because it does not help the rumors if they are telling us all different days. I guess all we can do is wait ill tomorrow and see if they end up releasing it. Keep your fingers crossed!

I called and they said they're just canceling the phone. Sorry guys.

I just facebook messaged a friend of mine who works for Best Buy mobile and this is what he told me:
"We don't have it but Verizon has it I heard"
I am pretty sure no one in that store knows anything about cell phones since I quit last month. If this indeed does end up coming out at Best Buy tomorrow I know what I will be doing on my lunch break!

I went to Costco in Fountain Valley, CA today and they said they have them in but cannot sell them yet. They won't know until tomorrow and he'll give me a call.

Note 2 now in att store

Just got the message from my contact I have been dealing with for years I have to wait till Friday and he also sent along a picture.
Sent from my SAMSUNG-SGH-I717 using xda premium

carhigh said:
Just got the message from my contact I have been dealing with for years I have to wait till Friday and he also sent along a picture.
Sent from my SAMSUNG-SGH-I717 using xda premium
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Can your guy inside confirm the lack of headphones in the box?

Also color options? White available?

He doesn't seem to be good at timely answers. My wife heard All stores are only getting 5 each and I asked him if it was true and its been half an hour ago and still no answer. I told him I need 2. I'll ask but can't promise timely answers.
Sent from my SAMSUNG-SGH-I717 using xda premium

I will be at the door Friday morning with a BIG stick. I just dumped my S3 and G7 and am suffering with my old 3gs.

clay_russell said:
Also color options? White available?
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I'd like to echo this sentiment. From what I've heard, from people's dealings with AT&T customer representatives, there's a thought that the white version will be available on Friday in stores. I really want the white version... so... can we get a yay or a nay?
Thanks!

azfxstb said:
I will be at the door Friday morning with a BIG stick. I just dumped my S3 and G7 and am suffering with my old 3gs.
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replace S3 with SGN and we are brothers!!! my power button also doesnt work on the the 3gs, i really am itching, the only thing i like is that i can get 2 weeks of crap before my glorious screen returns!!!

Please let there be a white one!!

I'm going to bring my box & phone on Fri to see if I can swap for a white one. If they do have it I hope they let me swap. I did pre-order through a CS Rep.
Sent from my GT-I9300 using Tapatalk 2

" I think they are blue... Not sure about the headphones. We got 4 or 5 of them I think"
I guess they didn't open one yet
Sent from my SAMSUNG-SGH-I717 using xda premium

I will be at the store nearest me at 8:30 Friday morning to try and get one. I am *so tired* of getting the runaround by ATT reps. First the inability to preorder online, then the phone rep telling me there's nothing she could do and they had no idea, and to go talk to a store. One store telling me that I could come back in a few days and preorder it from them, then saying a few days later they didn't even have the SKU in the system. *Then* that same store told me I wouldn't have a hard time at all getting one, however, I called back yesterday and they said "We aren't getting very many, you might want to be here early." ARGH. This shouldn't be this frustrating.

Just checked att website says they have them in stock to purchase at my local att store in upper darby, pa!
Sent from my Nexus 7 using xda premium

My local store just call me to let me know they have more than enough in @ the Town Center Jacksonville, Fl. Too bad I got a really good deal via premier support by phone. They were going to give me the phone for 299 with some freebee's but was adding a line and just keeping with no phone/data on it. 9.99 a month...Premier CSR gave it to me same price and did an early upgrade (6 months early!). I'm happy.

Just got one from my local store. Got the last one. They only had 2.
Sent from my One X using Tapatalk 2

Artimus009 said:
My local store just call me to let me know they have more than enough in @ the Town Center Jacksonville, Fl. Too bad I got a really good deal via premier support by phone. They were going to give me the phone for 299 with some freebee's but was adding a line and just keeping with no phone/data on it. 9.99 a month...Premier CSR gave it to me same price and did an early upgrade (6 months early!). I'm happy.
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I just left that store, they said they had 8. What kind of extras did they offer?

Anyone know if Best Buy got any at all?
Sent from my SAMSUNG-SGH-I747 using xda premium

pomtouch said:
Just checked att website says they have them in stock to purchase at my local att store in upper darby, pa!
Sent from my Nexus 7 using xda premium
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Only 3 more hours! I loved the N7100, but LTE is addicting.

05GT said:
How did you check store stock using their website?
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Try this link: http://www.att.com/shop/wireless/devices/samsung/galaxy-note-ii-titanium-gray.html?source=IC0GM8014bT00a0lO# (copied it from the AT&T website after going to the Samsung Note II page). Under the "Add to cart" button there's a "check in-store availability" link.

This really sucks. I went to an at&t store and waited until they opened this morning. They had 5 galaxy notes for sale but they would not sell me once because I would not sign a new contract. I tried buying the phone for full price and they told me it could be over a month before they are able to sell the GN2 off contract. I called customer support who actually called the store because they couldn't believe they wouldn't sell it to me. Customer support ended up saying its up to the manager to decide if they have limited stock...blah blah blah.
Terrible customer service from at&t as usual. I don't know what to do about it now because even customer support would not let me order it from them directly on the phone. I have a business account with them so I am waiting to hear back from my company rep but this BS should be allowed to exist. I am literally willing to give them $650 + tax for a phone and they won't take my money. If it wasn't for my grandfathered unlimited data plan than I would think about leaving them. Does anyone have any similar experience or suggestions on how to make this happen for me? I really wanted to get a GN2.

servantz said:
This really sucks. I went to an at&t store and waited until they opened this morning. They had 5 galaxy notes for sale but they would not sell me once because I would not sign a new contract. I tried buying the phone for full price and they told me it could be over a month before they are able to sell the GN2 off contract. I called customer support who actually called the store because they couldn't believe they wouldn't sell it to me. Customer support ended up saying its up to the manager to decide if they have limited stock...blah blah blah.
Terrible customer service from at&t as usual. I don't know what to do about it now because even customer support would not let me order it from them directly on the phone. I have a business account with them so I am waiting to hear back from my company rep but this BS should be allowed to exist. I am literally willing to give them $650 + tax for a phone and they won't take my money. If it wasn't for my grandfathered unlimited data plan than I would think about leaving them. Does anyone have any similar experience or suggestions on how to make this happen for me? I really wanted to get a GN2.
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I guess it could be up to the manager but why didnt you plan on hitting a few at&t stores, not just one? I'm sure others wouldnt mind taking your money.

Possible that some stores will have the Note 4 instock tomorrow!

So I was in AT&T today getting ready to pre-order and setup my new contract when the sales associate told me they were getting the Note 4 in stock tomorrow. SO I hesitated and said should I just setup my new account tomorrow instead and he replied yes and set me up an appointment for when I get off work. Well paranoid me I am worried they will sell out before I get off work tomorrow so I called and talked to the manager, now she is saying she is pretty sure they are gonna get it tomorrow but told me it is not guaranteed but that if I call in the morning they will put one aside for me if they do arrive.
Has anyone been to an AT&T store lately and told this?

Called 4 stores around me. 2 told me the 17th, one told me the 14th, the 4th one told me they would start receiving stock between tomorrow and the 17th and could sell them as they received them.

AT&T reps who work in stores don't know MODERATOR EDIT. What's funny is that they think they do.

AT&T online says it will ship by the 14th. The reps are not allowed to hold any phones for customers so don't believe that BS haha.

Hardcore73 said:
AT&T online says it will ship by the 14th. The reps are not allowed to hold any phones for customers so don't believe that BS haha.
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Well that I know but I spoke with the manager of the store and she said technically she can't but she would since the guy jerked me around. Oh well, we will find out tomorrow
Update 1: Just woke up and getting ready for work, will call AT&T an hour after they open to see if they came in and to see if the manager will hold her word.

Good luck! We xda members
know how you feel!
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app

When I went and pre ordered it on monday, the ATT in Etown Ky said they will have them today. I went ahead and had the pre order shipped to my house though. I dont want them trying to sell my preorder just because I was at work.

Although we should never trust what an AT&T rep says, from my past experience the stores do get the phones earlier than when pre-orders ship, but they do not put them out for sale until after pre-orders have already shipped. Makes since because why would they sell to a walk-in before those that have pre-ordered.....if they did this than where would the loyalty be!? Yeah I know, AT&T has no loyalty.

Both lstores I went to in nyc said 15th
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app

Not that I want this to happen, but I was a pre-order for the FitBit Flex. That launch was a nightmare!! Pre-order started literally months ahead of release. (4, if I remember right) Then, Best Buy started selling them 4 days before the actual launch, so all the pre-orders got screwed.

Sorry for the late update but surprise surprise, no Note 4 delivery... Oh well I was at least able to get my pre-order in so now it's back to the good old refresh the email like no tomorrow and pray for early shipments

Not all reps.

kyan~ said:
Not all reps.
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Well the reps I talked to are nice and Ive dealt with them before when the S4 was about to be released. I was just bummed at how even the store manager told me it was coming, then I come in the next day saying I was told this to be questioned on who told me it and why.. Either way my pre-order is in and I'm hoping it ships early like my Galaxy S4 did.

TMobile devices are shipping now.
After checking my tracking number It shipped from KY which is where TMobile warehouse resides I guess and my phone is showing in the Nashville UPS hub since im located here in Nashville TN.
It has a delivery date of this Monday by 4PM.
That goes for allot of people who preorderd on TMobile. Getting devices way ahead of the 17th!.

Still no change on my pre-order status for the phone, but interesting enough on friday my sim-card they include in the pre-order changed from "preparing to ship" to "processing". Hoping for a speedy shipment.

I'm with AT&T and still sitting at preparing to ship between the 14th and 16th but I'm willing to bet this will change come monday. Not expecting much today since it's Sunday. Quite surprised your status changed so late on a Saturday, maybe they will at will at least get the devices to UPS today. They won't move obviously but if they have them then that means first thing Monday morning it's gonna get real :fingers-crossed::victory::fingers-crossed:

Krazzor said:
Still no change on my pre-order status for the phone, but interesting enough on friday my sim-card they include in the pre-order changed from "preparing to ship" to "processing". Hoping for a speedy shipment.
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My sim also has been changed to processing. But my note order is still sitting at preparing to ship
Sent from my Nexus 5 using xda app-developers app

falcons2 said:
My sim also has been changed to processing. But my note order is still sitting at preparing to ship
Sent from my Nexus 5 using xda app-developers app
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I wouldn't expect to see anything change unto the early morning Monday hours. It's Sunday, NOTHING moves on Sunday. I mean businesses can drop **** off sometimes but it just sits in a back room waiting for business hours.

rfs830 said:
When I went and pre ordered it on monday, the ATT in Etown Ky said they will have them today. I went ahead and had the pre order shipped to my house though. I dont want them trying to sell my preorder just because I was at work.
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Etown has them in stock. Just purchased mine.

how to claim free charger and ice view case?

Anyone know how to claim the free charger and ice view case that we were supposed to get when we bought the phone on tmobile?

ErickF said:
Anyone know how to claim the free charger and ice view case that we were supposed to get when we bought the phone on tmobile?
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https://htc10offer.htcpromotions.com/#/submission1

anyone know the offer code? i can't track my status without this code.

nofroyo said:
anyone know the offer code? i can't track my status without this code.
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57005
Sent from my HTC 10 using Tapatalk

Yesterday Iwas told they ran out of stock early. By HTC rebate center.
Even though T-Mobile site says redeem before 6/20, Ibought mine on launch day.
Pretty pissed about it
Sent from my HTC 10 using XDA-Developers mobile app

razrlover said:
Yesterday Iwas told they ran out of stock early. By HTC rebate center.
Even though T-Mobile site says redeem before 6/20, Ibought mine on launch day.
Pretty pissed about it
Sent from my HTC 10 using XDA-Developers mobile app
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I redeemed mine on launch day and it's still showing pending approval on HTC's site. Even though it said redeem by 6/20 you should have still redeemed it when you got the phone, really no reason to have waited.

Is there a way to track the free gift ?
أرسلت من Nexus 6P بإستخدام تاباتلك

I contacted HTC and they said it can take 3 weeks to process and verify the request
Sent from my HTC 10 using XDA-Developers mobile app

I submitted on the 22nd and it still says pending. The big bummer is my in-box charger was DOA, so I've been using my V10 charger. I'm hearing horror stories about non approved chargers messing up the 10. I've been meaning to go back to T-Mo and see if they can just throw me a new charger.

I ordered mine on launch day but didn't receive it till the following week. Tracking the submission request it says approved on June 4th so we'll see what happens.

Naturally, the day after I email customer service (got no response), the status changed to approved.

I was never told about it when I got the phone. Had to go to a different T-Mobile store, cause my regular one didn't have the h10, and had no idea when or if they would be be getting it. Way to drop the ball T-Mobile.
Sent from my HTC 10 using Tapatalk

kamots said:
I was never told about it when I got the phone. Had to go to a different T-Mobile store, cause my regular one didn't have the h10, and had no idea when or if they would be be getting it. Way to drop the ball T-Mobile.
Sent from my HTC 10 using Tapatalk
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Yeah, well I just heard about this and I want my free gifts. Its not my fault that T-Mobile decided to not carry this phone in ANY store in central Ohio.
I have a contact at T-Mobile executive office I have been dealing with on other things. Can anyone get me info on this so I can ask her about it?

scothern99 said:
Yeah, well I just heard about this and I want my free gifts. Its not my fault that T-Mobile decided to not carry this phone in ANY store in central Ohio.
I have a contact at T-Mobile executive office I have been dealing with on other things. Can anyone get me info on this so I can ask her about it?
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My T-mobile store didn't tell me either, but I knew about it like a week before the phone was even released at T-mobile. . .
It was literally all over the internet and even on the T-mobile HTC 10 store page
They gave you a like 5 days to buy the phone (may 18-23 I think?) and then you had until june 3rd? to submit the proper information for redemption..
I don't think complaining to T-mobile about you not knowing or the store not telling you about this is going to get you anywhere

Vonrottes said:
My T-mobile store didn't tell me either, but I knew about it like a week before the phone was even released at T-mobile. . .
It was literally all over the internet and even on the T-mobile HTC 10 store page
They gave you a like 5 days to buy the phone (may 18-23 I think?) and then you had until june 3rd? to submit the proper information for redemption..
I don't think complaining to T-mobile about you not knowing or the store not telling you about this is going to get you anywhere
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I'm getting tired of the attitudes of people on this page.......
Did i say I was complaining? NO!
I was simply asking for the details. I have been dealing with T-Mobile at their executive office for weeks on another matter. The person I was speaking too knew that I was waiting on this phone to release so I could order it.
It's also not an issue with the stores not telling me anything..... How was I supposed to go to a store to purchase it, when the stores in central Ohio ARE NOT CARRYING IT?!
Jesus, ask a simple question and get :rolleyes and **** from people. thanks for the "Help" bud.

scothern99 said:
I'm getting tired of the attitudes of people on this page.......
Did i say I was complaining? NO!
I was simply asking for the details. I have been dealing with T-Mobile at their executive office for weeks on another matter. The person I was speaking too knew that I was waiting on this phone to release so I could order it.
It's also not an issue with the stores not telling me anything..... How was I supposed to go to a store to purchase it, when the stores in central Ohio ARE NOT CARRYING IT?!
Jesus, ask a simple question and get :rolleyes and **** from people. thanks for the "Help" bud.
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I gave you the information on the promotion that has ended.
Pretty sure that's all there is.. you missed the promotion and that's it... pretty sure htc was/is doing a $20 rebate on the ice view due to it being out of stock..

Vonrottes said:
I gave you the information on the promotion that has ended.
Pretty sure that's all there is.. you missed the promotion and that's it... pretty sure htc was/is doing a $20 rebate on the ice view due to it being out of stock..
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Thank you for the info. Like I said I had been dealing with some serious crap from T-Mobile for weeks and have a direct line to the executive office because of it. I was letting her know how the central ohio market got screwed because of how it was handled and communicated. That has been my biggest issue with them.
I was simply wanting to provide that info to them so that T-Mo can work to improve its customer service. Tired of getting crap every time I have to talk to them about anything.

Vonrottes said:
My T-mobile store didn't tell me either, but I knew about it like a week before the phone was even released at T-mobile. . .
It was literally all over the internet and even on the T-mobile HTC 10 store page
They gave you a like 5 days to buy the phone (may 18-23 I think?) and then you had until june 3rd? to submit the proper information for redemption..
I don't think complaining to T-mobile about you not knowing or the store not telling you about this is going to get you anywhere
Click to expand...
Click to collapse
No it won't. That's
why I didn't bother.
Sent from my HTC 10 using Tapatalk

just got an email indicating my free charger and case is coming. Says please allow 8-12 weeks. Hopefully it wont take that long lol

nofroyo said:
just got an email indicating my free charger and case is coming. Says please allow 8-12 weeks. Hopefully it wont take that long lol
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I got one of those 8 hours ago myself.

Who's gotten a replacement already?

Samsung had said it may have replacements as early as this week.

That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week

androidman0225 said:
That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week
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That's cool. Well another week of hoping everything is good lol.
I am sure there are note 7 already made from the atl factory. So those i assume will be the replacement this week if so.
Sent from my SM-N930V using Tapatalk

Per the discussion I had moments ago with a Verizon rep for their on-line store, September 17th is the expected date for new (non-exploding) Note 7 inventory.

I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.

jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
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Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.

ars0n said:
Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.
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I can confirm that the Samsung rep was wrong. The 3 Verizon stores that I talked to have not gotten replacement units yet.

jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.
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I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.

Well I'll be in the Bahamas next week, so hopefully they have some Note 7's left for me to exchange when I get back lol

Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.

situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
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It's Verizon, you can't expect too much
Each store acts like their own and their employees don't know anything Zzz

No new Note 7s anywhere in Midland/Odessa. Unknown when stock is coming in.

jenlovestattoos said:
I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.
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situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
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Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.

Froztvolt said:
Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.
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I talked to the manager at a VZW 3rd party retailer and that's pretty much what he said. There has been no official process handed down from Samsung, nor VZW, regarding the exchange of a Note 7 to a Note 7.
He said the only official process handed down is the waiver of re-stocking fees to the 30th and exchange to a S7 or S7 Edge.

Annoyed
To be absolutely clear - I would not expect them to have a new phone in my hands today - I do expect them to have figured out a plan before now, communicate the plan via the media and contacting their partners (aka Verizon) and their customers (aka you and me). I don't find it acceptable that I have to send them the phone back and then they will reimburse me and then I can purchase a phone. Their problem, make it easy for me to cope. Don't make it my problem.
I love my Note 7. I love the dumb stylus that I didn't want to like. But today, I am angry and I am not good at being angry.
Sorry, I needed to vent with folks who likely understand/empathize and frankly probably feel the same way. I will go back to being supportive and reasonable in a little bit.

Update from Samsung!
http://www.samsung.com/us/note7exchange/

coton said:
Update from Samsung!
http://www.samsung.com/us/note7exchange/
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What is different?
Sent from my Pixel C using Tapatalk

So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk

Mr. Toad said:
So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk
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I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.

coton said:
I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.
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They offered that for me. My problem is I still have unlimited data. I use every loophole to stay in contract and still have my data at $29.99. I can't just return and re-buy at the store. I explained that to the manager. This was the best suggestion he had until the replacement arrives.
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