Those of you who got the gifts i.e. Gear VR, SD card, etc. with your Note 7, please share with us how is in your countries, whether you need to return these items together with phone or not ?
Thank you beforehand.
Here in Slovenia, they want that we return all although accessosries were added as a gift for our preorders.
You don't need to return them anywhere
pre official recall... as in before people knew how to handle it... some did take it back. Others just took the phone
Legal wise they cant ask for it. It was a gift and Samsung is recalling a product and forcing you to return it.
Here in Singapore, we got the lens kit.
I'm keeping that. The lens is good.
KJThaDon said:
You don't need to return them anywhere
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Simply untrue.
I only received my Gear VR TODAY from the outlet where I bought my original Note 7 over two months ago! The store has applied on my behalf to Samsung FIVE times to receive my 'free gift' . I have received five confirmation emails yet in the months gone by, with exchange etc, I had still not received one.
On the advice of my lawyer he told me to write a letter to the store outlining the situation. I did that and today the manager of the outlet gave me a Gear VR headset out of his back room stock as the local Samsung importer had informed him yesterday and again today that as there was going to be a total recall on the Note 7 all customers would have to return the free gift!!!!
The manager of the store contacted his head office and was told to give me the VR with the stores best wishes. Samsung's attitude was typical for this country. We have your money now go forth and multiply.
When I am told to return the Note 7 it will HAVE to be in the box with receipt and every single accessory that came with it or Samsung will bill the store! Had I not got a very good relationship with this local store and am an excellent customer I would not have received today the stores gift of the Gear VR.
I said from the start of this awful fiasco that regardless of how Samsung Korea play this out, how each country treats its customers will vary. The American habit of litigation is the reason those in America will be treated totally differently to those of us who live in Europe.
I am stuck with 100.00€ of SAMSUNG cases and screen protectors. I dread to think what Samsung here would tell me what to do with them! If Samsung didn't produce such good devices I would never purchase Samsung again. I accept there has been a major **** up but the way its been handled here is disgusting.
Ryland
Post deleted
It's official (got e-mail today from service provider) - we in Estonia have to return gift with the phone to get refund or another Samsung phone (S7 or S7 Edge).
Unless it is already official announced and you have read the official statement, else it is still too early to make any assumptions...
Here in Malaysia, before any official statement from Samsung Malaysia was made, people have been spreading "official" rumors that all the free gifts are to be returned to Samsung Malaysia should we opt of a refund. Today, Samsung Malaysia just announced, all we need to return is the Note 7 and its box. All official accessories bought in their or their retail partners' stores can be refunded, provided we can show them the proof of purchase. Those folks who opt for S7 edge will get some extra cash back. Not as good as Samsung US, but can consider not bad.
In the Philippines, I asked Samsung if we need to return the v (welcome gift) and they said no need.
Returned everything today to service provider. They said that promotional gift has to be returned and I did.
At least I could return cases I bought from them and to other shops (and got refunded!).
O2 in the UK told me I needed to return the phone and free gifts, the courier they sent refused to take anything other than the phone. so who knows.
Got a deal from reseller. So not complaining anymore.
CPW here in the UK seem to have wanted the Gear VR back too - I complained and told them I've already sold it on (which is true), so can't return even if I wanted to.
They when relented and will accept just the phone back (not that I've returned it yet).
Rob F1UK said:
CPW here in the UK seem to have wanted the Gear VR back too - I complained and told them I've already sold it on (which is true), so can't return even if I wanted to.
They when relented and will accept just the phone back (not that I've returned it yet).
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That's a bum deal. It must just be CPW policy, because I bought mine direct from Samsung UK Store with the free Gear VR and they don't want it back.
Come to think of it, what are they going to do with a used VR ? It's not like they can re-box it and sell it. It wouldn't be particularly hygienic either!
Maybe the staff in the store will... 'find' a use for them and stick them on eBay!
.
Canada I've had to return it.
Yet, if i knew better id put up a fight and would most likely be able to keep my wireless charger and 125gig sd card.
apprentice said:
That's a bum deal. It must just be CPW policy, because I bought mine direct from Samsung UK Store with the free Gear VR and they don't want it back.
Come to think of it, what are they going to do with a used VR ? It's not like they can re-box it and sell it. It wouldn't be particularly hygienic either!
Maybe the staff in the store will... 'find' a use for them and stick them on eBay!
.
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Have you got any Emails to confrim this?
When I spoke to the the other day, they said the wanted everything back.
Well for me, I moaned at them as part of my ongoing complaint, and they have "updated my notes" to reflect the fact that I can return the N7 without the Gear VR. I have this via email so do have it in writing.
Not sure how they would fair refusing to accept a return without it though, considering the situation...
s_h_a_g_g_y said:
Have you got any Emails to confrim this?
When I spoke to the the other day, they said the wanted everything back.
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I don't have it in writing but the woman said on the customer helpline, just return the phone. The last recall I didn't even return the phone accessories. It was the phone in a jiffy bag.
The VR was a gift for pre-ordering early. So that's what I did, and that's what they gave. So, if they are forcing me to return the phone they cannot expect the VR to go back too. They haven't asked for it anyway, but if they did they would get the biggest gob full of abuse, no mistake!
.
It's a GIFT. I sent my note complete with all accesories without Gear VR. If someone ask for a gift back in a normal life...how would you call it...rude? Maybe worse....
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Related
Where can i buy Rhodium without Contract in UK. I buy HTC touch HD without contract at Carphone before but just wonder if i can buy Rhodium there too ^^. My house is quite far from it so i dont have time to go there to ask -_-
Not sure where the best buy is at the moment
Check places like Devicewire, Expansys, Clove, and Handtec I suspect they will be cheaper than Carphone Warehouse. There was a thread here about prices, but not sure if it's still active.
Good Luck!
Gordon
Hit google with the UK only radio button. There's 1000+1 places to buy from. I got mine from launch at Amazon.co.uk
The good things from carphone is u can go there to check if there is something like dead pixel on the fone before make decisions.
Last time when i bought my HD there it took me only 450 GBP for the fone while i checked at clove it was around 500 GBP -_-.
#3: I know how to search man -_-
Try eBay.
oh man ebay is not different from the other online site. If u buy it and u get smt like dead pixel on the screen u have to send it back -_-
I got mine from http://www.mobilephonesdirect.co.uk/ £434 on voda pay2go. For some reason it was cheaper than simfree. Phone is not branded or locked as using with my 3 sim.
That's a pretty good deal from mpd ... only problem I'd have with buying from them is that I've heard nightmare stories about people having probs with the phone, and mpd won't have anything to do with them...
For Sale Touch Pro 2 - Vodafone Branded
I currently got a touch pro 2 on vodafone as an upgrade but the wife had already bought me one offline.
So it is up for grabs for £375 plus £5.00 to cover royal mail registered post.
cash to be paid ia bank transfer or paypal. If paypal used then buyer to pay paypal charges.
How about handtech which advertise on xda forum. I found it quite cheap only 438 with simfree
the problem with a lot of uk sites these days is their quality control. i always buy sim free and hate it when the "new" phone arrives in an opened box, factory screen protector half off etc.. they do a **** job of putting it all back in the box after "checking contents".
i used to buy from Play but their prices aren't competitve any more and no confirmed despatch date.
try King of Gadgets. all their stuff is factory sealed and there's a really good bloke over the phone who wont muck you about.
good luck.
panos123 said:
the problem with a lot of uk sites these days is their quality control. i always buy sim free and hate it when the "new" phone arrives in an opened box, factory screen protector half off etc.. they do a **** job of putting it all back in the box after "checking contents".
i used to buy from Play but their prices aren't competitve any more and no confirmed despatch date.
try King of Gadgets. all their stuff is factory sealed and there's a really good bloke over the phone who wont muck you about.
good luck.
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Thank u very much ^^ . And about handtec ? Do u have any info about them ?
no experience sorry. but I'm always weary of low prices. I think with them you still have to pay a fair amount for next day delivery. over the last few years I've learnt the hard way there's no such thing as a bargain
i've just chatted with them online and they told me that i don't have to pay any fee for nextday delivery but the problem for the dead pixel is. HTC only accepts to replace fone with more than 3 deadpixels -_- .
Handtec sell brand new and sealed phones but they are gray imports meaning no automatic network settings and detection and probably some warranty issues. This was the experience I had when I bought a Kaiser from them and when I returned it and asked for a UK spec, they simply sent the same phone back to me in a UK spec box (lol). I returned it and did a charge back when they started trying to act funny. Devicewire sell UK spec phones at the most competitive prices in my opinion.
Seriously boss. You can buy from anyone of these sellers and if you're not happy, dead pixel or otherwise then you can send it back with no obligation citing distance selling act. The common vendors like expansys, amazon etc are all good for it. Pick someone whom you trust and pull the trigger!
thank you very much. Maybe i will try with clove.co.uk kkkk
So I got my S7 Edge in silver delivered today from Best Buy. Someone stole the phone and all the contents out of the Samsung box and put the empty box back in the shipping box. WTF???
ljv said:
So I got my S7 Edge in silver delivered today from Best Buy. Someone stole the phone and all the contents out of the Samsung box and put the empty box back in the shipping box. WTF???
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wow that's messed up.
for me, best buy 100% required a signature.
did you opt out of that on UPS.com?? they won't deliver without a signature...
Didn't opt out. I have expensive things shipped to my office. My boss actually signed for it and didn't noticed anything. The crazy things is, I bought the S7 and S7 Edge. Got the S7, 2 VRs and the 2 64gb microSDs on Tuesday. BB still showed preparing to ship status, but it got delivered this afternoon. I called them to report it and they took care of it and will be shipping me out a new one. Best part is they credited me back $100 for my troubles. That helps since I paid full price for both.
wow! that's some awesome customer service. idc what people say, I love best buy just as much as amazon.. especially because I love best buy rewards lol
Sent from my Samsung Galaxy S7 using Tapatalk
Unfortunately all the BBs are out of the silver Edge so I got a refund. It's going to be a month before they get more. Called around other places and no one has them in stock. Sending bad karma to the person that stole my phone!!!
ljv said:
Unfortunately all the BBs are out of the silver Edge so I got a refund. It's going to be a month before they get more. Called around other places and no one has them in stock. Sending bad karma to the person that stole my phone!!!
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Eff that guy! People are so cruel!
The saga continues. BB has filed a claim with UPS and that has to be resolved before I can be refunded. Hell, I'm not even sure about keeping the GS7 that I already got. May just end up keeping my GS6 and GS6 Edge and forgo the S7 altogether .
The packages are weighed by the package carrier.
If you kept everything including the shipping box and any packing material.
The total weight should prove that the phone (5.54 oz) and any accessories were missing at time of shipment.
This same thing happened with a replacement Nexus 6, to this day I never got my replacement phone and had to fight them with my credit card company to stop them from charging me for the phone I never received.
I bought my Verizon Note 7 on Craigslist and have been trying unsuccessful return it to a Verizon store or Samsung. Everyone have been given me the run around that I needed to go back to the seller for the recall, which is not going to be possible. Is anyone of you in the same situation and how did or are you dealing with it?
evrycard said:
I bought my Verizon Note 7 on Craigslist and have been trying unsuccessful return it to a Verizon store or Samsung. Everyone have been given me the run around that I needed to go back to the seller for the recall, which is not going to be possible. Is anyone of you in the same situation and how did or are you dealing with it?
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I'm in a similar situation. So I called 1800-Samsung, and I have to go to the samsung store for a replacement
CerveCesar said:
I'm in a similar situation. So I called 1800-Samsung, and I have to go to the samsung store for a replacement
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Where can I find a Samsung store? I don't see any store locator on Samsung web site?
evrycard said:
Where can I find a Samsung store? I don't see any store locator on Samsung web site?
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You need to call 1800-Samsung they tell you where to go✌
Sent from my SM-N930F using XDA-Developers mobile app
my brother bought one verizon from craigslist and brought it to saudi arabia, it was in blue color as its not available here, so i asked samsung saudi facebook page and they redirected me to a local store, refund went smooth, got the cash already.
P.S. i didnt had payment receipt either. They even let me keep all the accessories.
It's different in the U.S. Samsung has no retail stores and up until recently didn't even sell direct. People had to go through a U.S. carrier. They started selling unlocked phones with little fanfare online and for the Note7 sold carrier-branded versions at samsung.com. So in OP's case he bought a Verizon-branded Note7 from a third party and has no receipt of the phone's original purchase. When looking at the phone's history in their system Verizon doesn't see it tied to the person trying to exchange it (OP). There's a bunch of people in similar situations that bought phones from eBay, Swappa, and Craigslist who don't have their phone's original purchase history and carrier's and Samsung are pointing them back to the person who originally bought the phone. It's a tough situation and dramatizes the unseen risk of buying third party vs. from a carrier or Samsung.
BarryH_GEG said:
It's different in the U.S. Samsung has no retail stores and up until recently didn't even sell direct. People had to go through a U.S. carrier. They started selling unlocked phones with little fanfare online and for the Note7 sold carrier-branded versions at samsung.com. So in OP's case he bought a Verizon-branded Note7 from a third party and has no receipt of the phone's original purchase. When looking at the phone's history in their system Verizon doesn't see it tied to the person trying to exchange it (OP). There's a bunch of people in similar situations that bought phones from eBay, Swappa, and Craigslist who don't have their phone's original purchase history and carrier's and Samsung are pointing them back to the person who originally bought the phone. It's a tough situation and dramatizes the unseen risk of buying third party vs. from a carrier or Samsung.
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Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
harveydent said:
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
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I agree, this is ridiculous.
harveydent said:
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
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Very true on the dealer thing
I bought my in the UK via ebay. The seller would not take the phone back and ebay upheld the decision. So I emailed the company ceo from the Samsung website and they emailed back the very next day. Even had them deliver a new phone to me.
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rocky4j said:
I bought my in the UK via ebay. The seller would not take the phone back and ebay upheld the decision. So I emailed the company ceo from the Samsung website and they emailed back the very next day. Even had them deliver a new phone to me.
Sent from my SM-N930F using XDA-Developers mobile app
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Did you have to return the old phone?
Can you post the name and address of whom you dealt with?
damn i didnt think it would be an issue. the imei should be in samsungs database and they should be able to send u a return shipping package to send it off i would think. once they have the recalled one i would think they would just send u the replacement. i am shocked it isn't that simple. like said before if i am driving a chevy and there is a recall i can take it to any chevy dealership and have it fixed no questions asked. with the whole fiasco and bad publicity samsung is getting i would think they would be bending over backwards to make the whole exchange process as smooth as possible.
I bought my note 7 off of kijiji (similar to Craigslist, here in Canada). When the note 7 was being recalled, I contacted the seller and he said Samsung is still in the process of how to handle the exchange program and would keep me updated. The same day in which the replacement form website opened up, he sent me the link. Nice guy.
Anyways try contacting the seller if you still have his/her number. If seller doesn't respond, call Samsung customer support. Good luck in getting your replacement device.
evrycard said:
Did you have to return the old phone?
Can you post the name and address of whom you dealt with?
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Email [email protected]
Had to return the old phone.
Sent from my SM-N930F using XDA-Developers mobile app
I just send an email to this address, anybody able to confirm this email works for the USA?
[email protected]
Samsung today sent me instructions for returning the Note 7. Since I preordered I got a Gear VR "for free", am I to return this as well or can I just keep it?
sbuttler said:
Samsung today sent me instructions for returning the Note 7. Since I preordered I got a Gear VR "for free", am I to return this as well or can I just keep it?
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I would say, there is no need for you to return it. As it was a complimentary gift. And Samsung will not ask for it back. The recall exercise also doesn't include accessories.
XanaviGTR said:
I would say, there is no need for you to return it. As it was a complimentary gift. And Samsung will not ask for it back. The recall exercise also doesn't include accessories.
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That depends on the country one lives in.
Here the Samsung importer wants the complete box and contents back or they would bill the store who made the sale! They also wanted the VR back, that's a very long story that was resolved by the store and NOT Samsung. In the end the store gave me a VR from THEIR back room with their compliments.
Samsung here has been a total pig of an importer. Had I the energy I would have written to the head office and complained but why bother?
IN this country the VR was advertised by the store, also Samsung, as a free gift. To that end, in law, Samsung have given a gift, gifts are non returnable.
Ryland
It's not an engagement ring to take it back. I will keep my gift for the pain of returning 2xNote 7.
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I got the Fit Watch 2, I'm not sending it back. They are lucky I didn't order my S7 Edge until after the VR promotion ended otherwise I would get one of those too.
In the Philippines They didn't require to return the vr
In Romania, Vodafone said it's fine to return the phone without VR. I sold it 2 weeks ago.
There have been some discussions during the last week of Jan regarding a bundle of S20 + buds+ for free if you Pre-order.
I'm on Tmobile US and did not see any mentioning of that, nothing was mentioned also during the announcement.
Does anyone have any details on that?
Thanks.
gilbnx said:
There have been some discussions during the last week of Jan regarding a bundle of S20 + buds+ for free if you Pre-order.
I'm on Tmobile US and did not see any mentioning of that, nothing was mentioned also during the announcement.
Does anyone have any details on that?
Thanks.
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It does and it doesn't! Pre-order on Samsung.com and you get a $200 samsung shop credit, which you can use for the buds+.
I'm on the tmobile Jump program so I was planning to upgrade through them.
Last year I did the same for my S10+. They ran similar promotion and I got my Buds..
Just hoping that tmobile will do the same though no info from there on that.
amazon rulz
hi everyone,
pre-ordered my S20 Ultra Silver Grey on Amazon and l got the confirnation that after i will receive them, i will also get the Buds+ from Samsung. super!
Pre-ordered a S20 Ultra 5G yesterday on Italian Samsung website and, yes, there is the free buds+ promotion. Yeah!!!!
For the S10 you bought the phone then submitted a receipt to Samsung. They give you a credit for the price of the buds, but you could spend it on other things if you wanted.
gilbnx said:
There have been some discussions during the last week of Jan regarding a bundle of S20 + buds+ for free if you Pre-order.
I'm on Tmobile US and did not see any mentioning of that, nothing was mentioned also during the announcement.
Does anyone have any details on that?
Thanks.
Click to expand...
Click to collapse
YellowGTO said:
For the S10 you bought the phone then submitted a receipt to Samsung. They give you a credit for the price of the buds, but you could spend it on other things if you wanted.
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I think there was a form I had to fill up with Samsung... But whatever that is, I hope I will eventually get the Buds+ for free if I get my phone through Tmobile.
I get the buds plus for free as well , just as well with the 1500 spent on the 512gb version , only a pain not getting mine until march 12 ( holland) and not on the 6th like everyone else.went for the grey version as i have not yet had a grey phone before. The option for the free buds was in the ordering options on samsungs website.
pre ordered from UK Vodafone not sure how you submit proof of purchase for the buds+ offer when you buy through their call centre?
anyone have experience in this with previous deals with UK Vodafone?
So in the US, we get a $200 credit, no free buds. I was hoping for the free bauds, and the credit. Oh well.
Doesn't the freebie depend on if you buy from the carrier or from samsung? I know it has differed in the past. Hoping for the credit though so I can get the buds and a case
dasers13 said:
Doesn't the freebie depend on if you buy from the carrier or from samsung? I know it has differed in the past. Hoping for the credit though so I can get the buds and a case
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In the us, only the $200 credit is available.
It comes with a $200 credit, and have the option to spend or use it during the pre order. I used it to buy the Galaxy Watch 2, added $49 only.
It depends on the region. US and Korea get a credit and for example Europe gets the Buds+.
T-Mobile just reminded me you get the credit when you sign in and register with your new phone on Shop Samsung. It'll be the $200 credit.
Just preordered the Ultra. Used $200 credit for the free AKG Noise Canceling cans instead (I already have way too many true wireless earbuds, but didn't have any NC anything, so that made up my mind).
You have to go on the Samsung shop app once you get your phone if you ordered outside of Samsung.com or Samsung shop and enter your imei and upload your receipt from your carrier. Then you will get $200 in like 2-6 weeks. I actually got $235 because I registered when they first sent emails out about pre-orders.
I got an email this morning saying pre orders were ready. When I clicked the link within the email, I followed through with the order and was able to get the $235 instant credit since the email was tied to my reservation. Was able to order myself the new Galaxy Buds+, the 45 watt fast wall charger, and black silicon case. Not a bad deal at all especially with me getting $600 off for my S10+. Said delivery by March 4th, less then 2 weeks away ???