Related
its been two months now and ive been asking them to send me the new battery. Every time i call in they will say that i should recieve it end of the week or within 2 days but never recieve it...
battery hardly lasts. Cant charge it ovr 85% and phone jumps to red and turns of at 30%.. Its definately the battery issue..
are there any companies like watchdog or something who i can contact? or take any legal action against them because this is just rediculous that even after 2 months i havent recieved my battery
HTC's warranty & repair service is total crap. They make pretty good hardware, but the support isn't good. I had to write a letter and post it to them to get a problem resolved, the online system didn't get me results. Having to post an actual paper letter through the post, to a company formerly called 'High Tech Computer Corporation' is a joke. They finally wrote back to tell me they are now 'taking it seriously'. Isn't that nice?
I'd recommend trying a different route. If you bought your mobile from Amazon, they are very good about helping you out. They gave me a full refund on a year-old phone. If you bought it from a carrier, or somewhere else, just try a nice email to them describing your problem. Explain that you made a effort to do this the correct way, through the manufacturer, and that HTC failed to provide support. Keep it short and state exactly what you want.
Also, if HTC claims they sent a battery, can they provide any tracking number, or other evidence to back this up? Start nailing down the facts, and keep a record of each contact. Get names & dates, and keep everything as short as possible. You can file a complaint with Trading Standards, but this won't get your battery fixed. Save any complaints until after you get the phone fixed, that's what the record keeping is for.
Last, you can try contacting your bank, if you used a credit card or bank card to purchase the phone. They may work with you, or offer their own warranty program. It's worth a try.
Don't give up in frustration, that's what these systems are designed for. Most people simply give up. You will only beat HTC here by being patient and organized. Kick ass and take down names, as they say. Good luck.
i got a at&T htc one x to use on tmobile,so i went to cellunlocker.net its been 2hrs and it says delayed,does it mean its going to take awhile to get the code?
bgaccord said:
i got a at&T htc one x to use on tmobile,so i went to cellunlocker.net its been 2hrs and it says delayed,does it mean its going to take awhile to get the code?
Click to expand...
Click to collapse
do u guys know another site ? i just got email saying this
Hi there!
We apologize for the delay as the initial database has returned the results as negative. We are currently trying an alternative database for you.
Please do not worry, if we cannot retrieve an unlock code for your device you will be refunded 100%. Please allow us some time to try the alternative databases for your device (Normally within 48 hours we will have results).
Our automated system will email you right away once it is ready. In the meantime you can double check your IMEI number by pressing *#06# on your phone to make sure it correctly submitted.
Once again we apologies for the delay.
If you have any questions or concerns please do not hesitate to contact us. Thank you for your patience.
Regards,
i need phone unlock so i can use my phone
It won't work on T-Mobile anyways.
Sent from my Galaxy Nexus using xda premium
did you end up getting the code from Cellunlocker.net?
I get most of my codes through them and majority of the times it works okay. I think they delayed message means they are just trying an alternative method to get your code.
Awful experience with cellunlocker.net
Be carefull with Cellunlocker.net, they didn't comply with the refund policies.
I bought two codes with them, OrderID::xx4024 and OrderID::xx2763 and at the end the codes didn't work.
They start to send me some instructions to make the codes work but with no success.
Sometimes it seems like the person who answered my emails didn't know anything about my orders. They get me tired sending me the same instructions time after time and asking me for some videos with a "REFUND INSTRUCTIONS" as email header.
Once I realized we were going to nowhere I asked them for my money back as its refund policy in their website, I received nothing. I didn't receive an email with the reason to don't refund me.
I'm very disapointed with cellunlocker.net, they have attended a lot of people but my experience started very well but at the end it was completely awful.
My experience with Cellunlocker.net along with my friends was great so far they gave me refunds where necessary and a working code on other attempts
Surprising to see this thread actually. wow. Sorry to hear about it!
I do know of another site that I know works well which is cellphoneunlock.net
You can give them a try, someone unlocked their phone at that site without any hassle.
Good luck to you all
I want to know how many people placed order from shopblt?
I ordered last wednesday night but I just check track # item still in CA
I never shopped at ShopBLT, but the fact that you cant return/exchange a device EVEN IF IT IS DOA, just sucks.
paullu said:
I want to know how many people placed order from shopblt?
I ordered last wednesday night but I just check track # item still in CA
Click to expand...
Click to collapse
Mine is meant to arrive tomorrow. It's definitely left Cali.
---------- Post added at 04:22 PM ---------- Previous post was at 04:21 PM ----------
serialtoon said:
I never shopped at ShopBLT, but the fact that you cant return/exchange a device EVEN IF IT IS DOA, just sucks.
Click to expand...
Click to collapse
That is not correct. It's been discussed in these forums many times.
I ordered mine last Thursday. Checked tracking its in texas all ready should arrive tomorrow.
Sent from my SGH-T889 using xda app-developers app
nik.taylor said:
Mine is meant to arrive tomorrow. It's definitely left Cali.
---------- Post added at 04:22 PM ---------- Previous post was at 04:21 PM ----------
That is not correct. It's been discussed in these forums many times.
Click to expand...
Click to collapse
Can I exchange it for a dead pixel?
Got my 6526 on Friday.
Sendt fra Nexus 7
samven582 said:
Can I exchange it for a dead pixel?
Click to expand...
Click to collapse
It would be better to ask them than me: http://www.shopblt.com/contact.shtml
Mine supposes to be here today
Let us know if you like it or not
Got mine from shopblt. So far very good happy with the purchase
I received it last week on Friday.
Per their policy, you should be able to exchange or return if its manufacturer defect. I think their whole idea is to make sure you know what you are ordering.
They seem to be reliable but I can not make sure, unless someone has an experience with them.
Nimche said:
I received it last week on Friday.
Per their policy, you should be able to exchange or return if its manufacturer defect. I think their whole idea is to make sure you know what you are ordering.
They seem to be reliable but I can not make sure, unless someone has an experience with them.
Click to expand...
Click to collapse
Just received it today messing around with it as we speak having trouble with data on tmobile
So much for DOA return
I ordered my ZL c6506 Tuesday am with $70 worth of overnight delivery.....Shipped super quick and got it the very next day all the way from Cali to Vermont. I needed a phone replacement before vacation and the $70 was worth it for me. I opened the phone, turned it on and it began a boot loop immediately. After about 3 hours worth of chat with Sony I know have to send it away to them for a warranty claim. The phone never worked, not for a minute. Sony helped me repair the software with PC Companion. When the processed finished the phone turned on and fifteen minutes later turned back off again!! It was DOA!!
As for ShopBLT.com. I explained my entire situation, needing the phone for vacation blah blah. I received an almost immediate reply with Sony's support phone number and not an apology, rather a stern explanation complete with links and screenshots where I agreed I was not under any circumstances allowed to send the phone back to them. I have no cell phone, I leave tomorrow and I have no idea what I'm going to do. Buyer beware. I'm sure Sony will make this right, but it's gonna take a month round trip...If you don't have a month to waste don't buy from ShopBLT.com.
jiggyb21 said:
I ordered my ZL c6506 Tuesday am with $70 worth of overnight delivery.....Shipped super quick and got it the very next day all the way from Cali to Vermont. I needed a phone replacement before vacation and the $70 was worth it for me. I opened the phone, turned it on and it began a boot loop immediately. After about 3 hours worth of chat with Sony I know have to send it away to them for a warranty claim. The phone never worked, not for a minute. Sony helped me repair the software with PC Companion. When the processed finished the phone turned on and fifteen minutes later turned back off again!! It was DOA!!
As for ShopBLT.com. I explained my entire situation, needing the phone for vacation blah blah. I received an almost immediate reply with Sony's support phone number and not an apology, rather a stern explanation complete with links and screenshots where I agreed I was not under any circumstances allowed to send the phone back to them. I have no cell phone, I leave tomorrow and I have no idea what I'm going to do. Buyer beware. I'm sure Sony will make this right, but it's gonna take a month round trip...If you don't have a month to waste don't buy from ShopBLT.com.
Click to expand...
Click to collapse
The latest firmware from Sony tells you that if you don't insert a SIM, it will automatically shut the phone off after 15 minutes, just FYI in case this is what happened. I got my 6506 from ShopBLT yesterday, and I almost always tinker with my phones for a bit before inserting my SIM. The ZL warns you that it will automatically shut off after 15 minutes to preserve the battery (it doesn't know if the phone is still in the box and was accidentally booted up). I'm assuming when you say DOA, you mean that after it shut off on its own, it wouldn't turn back on.
Also, I don't know about anyone else, but I never expected ShopBLT to take this phone back should it have a problem. Their site clearly says that there are no returns or exchanges, even in the event that the phone is DOA. I fully expected to deal with Sony if there was a problem. Others' mileage may vary, but I just wouldn't expect it as it's contrary to the terms stated on ShopBLTs site when you order the phone.
So in response to the original post: I got my black ZL from ShopBLT yesterday, and aside from not reading enough about the notification LED bug and now needing to do a reset and start over, it's working beautifully. I'm using it alongside my SGS3, trying to decide which phone to keep. So far, I absolutely love the ZL.
wingzero2085 said:
The latest firmware from Sony tells you that if you don't insert a SIM, it will automatically shut the phone off after 15 minutes, just FYI in case this is what happened. I got my 6506 from ShopBLT yesterday, and I almost always tinker with my phones for a bit before inserting my SIM. The ZL warns you that it will automatically shut off after 15 minutes to preserve the battery (it doesn't know if the phone is still in the box and was accidentally booted up). I'm assuming when you say DOA, you mean that after it shut off on its own, it wouldn't turn back on.
Also, I don't know about anyone else, but I never expected ShopBLT to take this phone back should it have a problem. Their site clearly says that there are no returns or exchanges, even in the event that the phone is DOA. I fully expected to deal with Sony if there was a problem. Others' mileage may vary, but I just wouldn't expect it as it's contrary to the terms stated on ShopBLTs site when you order the phone.
So in response to the original post: I got my black ZL from ShopBLT yesterday, and aside from not reading enough about the notification LED bug and now needing to do a reset and start over, it's working beautifully. I'm using it alongside my SGS3, trying to decide which phone to keep. So far, I absolutely love the ZL.
Click to expand...
Click to collapse
I used the ZL side by side with the Nexus 4 for 2 days... ZL became the official phone of me this morning!
As far as ShopBLT goes, I plan to buy more stuff there... Xperia Z tablet
Got mine yesterday from them. So far just doing some minor testing before I put my SIM in it.
I find it interesting that there are a few people I've seen jump from the N4 to ZL.
Why? Other than being a Google phone, the Nexus 4 is inferior to the ZL. I have a lot of Sony products. Only reason I did not have a Sony phone it is because they either had no TMo bands or were inferior. Since it seems rhat Sony found there ways sijce Stringer retired and Hirai took over, I see more Sony ohones in my future....
If they progress with their phones the way they did eith their cameras, Samsung will have a huge headache...
Skickat från min ZL
Just received mine today. Other than the strange security check (pic of my credit card), everything went pretty smooth. Will definitely do business again with them. BTW, I noticed the price of the ZL went up a couple bucks today.
Had the phone plugged into a Dash car charger this morning and experienced three or four reboots before and after connecting to bluetooth. Unplugged it and haven't experienced a reboot since. Anybody else experiencing this?
Just got the phone today and while setting it up it has rebooted on it's own 4 times. Once during bootup as I am typing in the decrypt password it froze up and rebooted from there which is before most of the OS is even loaded...I have fear.
---------- Post added at 03:11 PM ---------- Previous post was at 02:46 PM ----------
It is going from bad to worse for me. I am now not just getting random reboots but the phone is going to sleep and powering itself off completely.
Sounds like hardware issue. Don't give up, request replacement.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
chindynasty said:
Sounds like hardware issue. Don't give up, request replacement.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
I just opened a ticket. Waiting for a level 2 to contact me they want to remote wipe and reinstall oxygenOS on it. Although since the problem can happen at the preboot decryption prompt I have a feeling it will be a warranty replacement. Love the phone, just sad I got a lemon
kennonk said:
sad I got a lemon
Click to expand...
Click to collapse
Yes, I haven't had any freezing/rebooting issues. I'll try doing more with Bluetooth, but I think I've returned or trashed any poorly-behaving Bluetooth devices I've come across.
kennonk said:
I just opened a ticket. Waiting for a level 2 to contact me they want to remote wipe and reinstall oxygenOS on it. Although since the problem can happen at the preboot decryption prompt I have a feeling it will be a warranty replacement. Love the phone, just sad I got a lemon
Click to expand...
Click to collapse
Dont worry buddy... you and i are in the same boat [emoji32] [emoji29] [emoji30]
Sent from my HTC 10 using XDA-Developers mobile app
BubooBear said:
Dont worry buddy... you and i are in the same boat [emoji32] [emoji29] [emoji30]
Sent from my HTC 10 using XDA-Developers mobile app
Click to expand...
Click to collapse
Have you opened a ticket yet? The site the sent me to schedule the level 2 tech to reinstall the OS just says "Currently, No services are available" I think I just want them to send me a shipping label so I can get the exchange started rather than jumping through these tech support hoops. I dont think the issue we are having is very common and I'd rather just get a working device than fix this one.
I had an issue transferring a file to the OnePlus 3 via Bluetooth after setting the phone up. I didn't experience any reboot issue accompanied with this though. I wish you luck with support. I thankfully haven't had to use it yet.
kennonk said:
Have you opened a ticket yet? The site the sent me to schedule the level 2 tech to reinstall the OS just says "Currently, No services are available" I think I just want them to send me a shipping label so I can get the exchange started rather than jumping through these tech support hoops. I dont think the issue we are having is very common and I'd rather just get a working device than fix this one.
Click to expand...
Click to collapse
Yea i opened a ticket for a return but they have not gotten back to me yet after i confirmed my billing address. I told them to open up a return ticket so i can order a new phone right away instead of waiting for them to send a replacement cause lets be honest... that will take a while.
BubooBear said:
Yea i opened a ticket for a return but they have not gotten back to me yet after i confirmed my billing address. I told them to open up a return ticket so i can order a new phone right away instead of waiting for them to send a replacement cause lets be honest... that will take a while.
Click to expand...
Click to collapse
Yeah they are pretty much demanding I go through their repair process with a remote control session and stuff I should have just straight out asked for a full refund instead of reporting it as a broken unit. I have a feeling I am screwed at this point. All the stories I am reading on the OnePlus.net forums about RMA's and returns are complete horror stories. I hope I am proven wrong but this is certainly a downside of going with a small company.
kennonk said:
Yeah they are pretty much demanding I go through their repair process with a remote control session and stuff I should have just straight out asked for a full refund instead of reporting it as a broken unit. I have a feeling I am screwed at this point. All the stories I am reading on the OnePlus.net forums about RMA's and returns are complete horror stories. I hope I am proven wrong but this is certainly a downside of going with a small company.
Click to expand...
Click to collapse
Yea same here. Im still waiting for the instructions. So far so horrible...
Sent from my HTC 10 using XDA-Developers mobile app
BubooBear said:
Yea same here. Im still waiting for the instructions. So far so horrible...
Sent from my HTC 10 using XDA-Developers mobile app
Click to expand...
Click to collapse
Random reboots can be because of static electricity. Try to drain the battery to 0 percent and keep it at zero percent battery for 5 mins or so on floor. Then charge the phone back and see if random reboots disappear.
Sent from my ONEPLUS A3003 using Tapatalk
srikanth.k39 said:
Random reboots can be because of static electricity. Try to drain the battery to 0 percent and keep it at zero percent battery for 5 mins or so on floor. Then charge the phone back and see if random reboots disappear.
Sent from my ONEPLUS A3003 using Tapatalk
Click to expand...
Click to collapse
Ok ill try to do that. Thanks. Ill update once finished
Sent from my HTC 10 using XDA-Developers mobile app
srikanth.k39 said:
Random reboots can be because of static electricity. Try to drain the battery to 0 percent and keep it at zero percent battery for 5 mins or so on floor. Then charge the phone back and see if random reboots disappear.
Sent from my ONEPLUS A3003 using Tapatalk
Click to expand...
Click to collapse
If I let mine sleep for more than 20 mins or so it would completely and silently power off. It is acting just like when you undervolt your custom kernel too much. I am pretty sure mine is a hardware problem like a bad capacitor or something.
So I went on the OnePlus site yesterday evening and figure out how to request a service ticket and requested a refund RMA and today got approved and a shipping label. I gave it to FedEx at lunch today. As soon as the credit hits my account I will just order another one. I love the phone and I bought $80 worth of accessories. I just want a functional one and I refuse to spend hours of my personal time on the phone with their support team. It is not my job to repair a defective device. I wish they would cross-ship a replacement.
kennonk said:
If I let mine sleep for more than 20 mins or so it would completely and silently power off. It is acting just like when you undervolt your custom kernel too much. I am pretty sure mine is a hardware problem like a bad capacitor or something.
So I went on the OnePlus site yesterday evening and figure out how to request a service ticket and requested a refund RMA and today got approved and a shipping label. I gave it to FedEx at lunch today. As soon as the credit hits my account I will just order another one. I love the phone and I bought $80 worth of accessories. I just want a functional one and I refuse to spend hours of my personal time on the phone with their support team. It is not my job to repair a defective device. I wish they would cross-ship a replacement.
Click to expand...
Click to collapse
You got an rma the same day? I requested a ticket for an rma return and they still have not gotten back to me. Their support sucks.
Sent from my HTC 10 using XDA-Developers mobile app
BubooBear said:
You got an rma the same day? I requested a ticket for an rma return and they still have not gotten back to me. Their support sucks.
Sent from my HTC 10 using XDA-Developers mobile app
Click to expand...
Click to collapse
About 14 hours later. I opened the service ticket at like 7pm and around 10am the following day got the RMA label. When opening the service request I just asked for an RMA because "I don't like the device". It is within the 15 day return window period I didn't say anything about it being defective or broken. I had 2 lvl 2 support appoins set up and they missed both of them. At that point I was done messing around with support.
I'm having the same reboot issue as well. Three times in four days. All while using Waze and listening to podcasts using the Pocket Casts app over my car's bluetooth connection. I drained the battery completely yesterday, hopefully that makes a difference.
kennonk said:
About 14 hours later. I opened the service ticket at like 7pm and around 10am the following day got the RMA label. When opening the service request I just asked for an RMA because "I don't like the device". It is within the 15 day return window period I didn't say anything about it being defective or broken. I had 2 lvl 2 support appoins set up and they missed both of them. At that point I was done messing around with support.
Click to expand...
Click to collapse
Ive been trying to create a return ticket without having to go through customer support but whenever i get to the third stage where it asks me for my email, i click continue and then it says please choose an address even though it does not have any addresses to add or choose.
Sent from my HTC 10 using XDA-Developers mobile app
---------- Post added at 07:51 PM ---------- Previous post was at 06:59 PM ----------
BubooBear said:
Ive been trying to create a return ticket without having to go through customer support but whenever i get to the third stage where it asks me for my email, i click continue and then it says please choose an address even though it does not have any addresses to add or choose.
Sent from my HTC 10 using XDA-Developers mobile app
Click to expand...
Click to collapse
NVM. Figured it out by clearing cache and browsing history.
Sent from my HTC 10 using XDA-Developers mobile app
Mine had 3 consecutive reboots when i was trying to pair my microsoft band with oneplus 3. Havent had any since then
antisocialbratt said:
Mine had 3 consecutive reboots when i was trying to pair my microsoft band with oneplus 3. Havent had any since then
Click to expand...
Click to collapse
Lucky you... mines wont even boot up anymore.
Sent from my HTC 10 using XDA-Developers mobile app
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Out of interest, when was your Pixel C made? What's the first 2 characters of your serial number?
I had the exact same issue. Half the screen was "snow". At first I could solve by rebooting but it gradually got worse. It's hardware. Sometimes it would respond to pressure on the screen and it happened even when booting. I finally had to RMA it.
UBreakItWeFixIt is a new development. When I broke my screen they told me I had to take it somewhere for service but they couldn't tell me where. That seemed really odd, apparently even to them. They RMAd that one for the cracked screen.
I really appreciated that last RMA. But I've been through about five of these and never returned one for any trivial reason.
But I still love my Pixel C.
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I try getting your RMA request pushed up the ladder to higher up employee and not a standard support bod. Your so close to the end of warranty that good service would be to replace your device. There will be discretionary power to do this.
@Joediver53,
Just so you know you're not the only one to get less than stellar support from Google customer service, here's my tale of woe > https://forum.xda-developers.com/pixel-c/help/screen-issue-t3501862
It's still at the shop....I'll let you know
While waiting for the shop to let me know what the story is I checked and found that I purchased it with my AMEX which will give me an extra year of warranty. I'm waiting until I get the estimate but then I'll try elevating the problem to a supervisor because even though AMEX will reimburse me I'd rather not pay the extra $100 for the 64gb version. Mine is the 32gb and I've never had a problem with space.
I'll be sure to post the results and the first 2 digits of the sn.
Joediver53 said:
While waiting for the shop to let me know what the story is I checked and found that I purchased it with my AMEX which will give me an extra year of warranty. I'm waiting until I get the estimate but then I'll try elevating the problem to a supervisor because even though AMEX will reimburse me I'd rather not pay the extra $100 for the 64gb version. Mine is the 32gb and I've never had a problem with space.
I'll be sure to post the results and the first 2 digits of the sn.
Click to expand...
Click to collapse
YouBreakIFix called and said they can't even find parts for the Pixel C.
Called Google again and escalated the issue. I should hear back in 24-48 hours
Serial number ends in 59.
Solved!
Just to update anyone who's interested. I just received a follow up email from Google with a link to order a replacement Pixel C. They just put a hold on your credit card for the full amount until the old unit is returned to them. I'm still nervous about using any magnetic wake/sleep cases or the Google magnetic keyboard as it seems the majority of similar problems I've found on the forums revolve around possible poor magnetic shielding on the Pixel. I've asked if they have addressed this issue on the new/refurbished units they are sending out now. Waiting for a reply.
Anyone with a newer Pixel C (within the past 4-5 months) have any problems with magnetic cases/keyboards?
My pixel C has been working great for the past year or so but just noticed my cameras front and back are not working. They are just a black screen.
I did a hard restart. Any other suggestions?
I've never had any problems with mine.... Really surprised and disappointed in whats happening to you guys
souldrainer2021 said:
I've never had any problems with mine.... Really surprised and disappointed in whats happening to you guys
Click to expand...
Click to collapse
That's what I thought until a few weeks ago. Luckily even after the warranty expired I was able to get a replacement
Sent from my Pixel C using Tapatalk
Holy cow! Me too!
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I have been in complete & utter frustration with the EXACT problem over the last 3 days. It began after I installed the security update. I think this might be a Google issue if others experience the same issue. I KNOW it's not broken or cracked or damaged in any physical way. My C was a Christmas gift so no clue if the warranty is still valid, but my gut tells me, either A: the pixel C is an overly delicate product or B: the software patch has a glitch. Keep updating this thread with your resolutions and I'll do the same.
Joediver53 said:
That's what I thought until a few weeks ago. Luckily even after the warranty expired I was able to get a replacement
Sent from my Pixel C using Tapatalk
Click to expand...
Click to collapse
Yep, I just had to replace mine a few weeks ago too. It was in warranty, but I had bought it used. Fortunately, I was able to get Google to transfer the ownership to my account. I received a new replacement, hopefully it does not also have the same hardware glitch.