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Seems they got the price wrong and changed it quickly to £479.00 on launch, you would assume they would refund the difference but their support staff are being very cagey with their responses.
Anyone else in this situation or heard anything from Google?
I have an escalation case open with them at the moment for exactly this case. While not exactly, but the cause is the same.
I wanted the 64g, keyboard and type-c cables., but when I saw the price I said, you have to be kidding, thats far more than the 32g in comparison to the US price. Approx £150 more for the extra compared to £80 now.
I ordered the 32g, keyboard and type-c cables, not willing to pay £550
The next morning, I saw it was down to 479, so I tried to cancel the 32g and order the 64g, knowing that only 12hours had been wasted in processing time.
I couldn't cancel and they want 14 days for a refund and I buy the other one and wait another 3 days processing and 2 days shipment.
I wasn't happy and am waiting for them to sort it out. So wont open the boxes until I know. Really poor first experience directly from google.
They should just refund you the differance, as you could send it back, costing them money, but they have been rather intransigent with me so far, so who knows.
scoobydu said:
I have an escalation case open with them at the moment for exactly this case. While not exactly, but the cause is the same.
I wanted the 64g, keyboard and type-c cables., but when I saw the price I said, you have to be kidding, thats far more than the 32g in comparison to the US price. Approx £150 more for the extra compared to £80 now.
I ordered the 32g, keyboard and type-c cables, not willing to pay £550
The next morning, I saw it was down to 479, so I tried to cancel the 32g and order the 64g, knowing that only 12hours had been wasted in processing time.
I couldn't cancel and they want 14 days for a refund and I buy the other one and wait another 3 days processing and 2 days shipment.
I wasn't happy and am waiting for them to sort it out. So wont open the boxes until I know. Really poor first experience directly from google.
They should just refund you the differance, as you could send it back, costing them money, but they have been rather intransigent with me so far, so who knows.
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Yeah, if Google don't refund the difference the tablet will be sent back for a refund, I might have let it go if it was a small difference but £79 is substantial enough to be an issue and worth the hassle.
I've spoken to two people and they're been very unhelpful, they are not clued up and will only go as far as to say they're investigating the issue, bit of a shambles really.
Shocky2 said:
Yeah, if Google don't refund the difference the tablet will be sent back for a refund, I might have let it go if it was a small difference but £79 is substantial enough to be an issue and worth the hassle.
I've spoken to two people and they're been very unhelpful, they are not clued up and will only go as far as to say they're investigating the issue, bit of a shambles really.
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You are more forgiving tham me I have to say.
If it was £20 they should refund, as it was clearly their error, or they are out to screw over their keenest supporters.
I've had no response from them all day today, so maybe its the US support that is great and the UK useless, as I read others have had great support from google in the past.
scoobydu said:
You are more forgiving tham me I have to say.
If it was £20 they should refund, as it was clearly their error, or they are out to screw over their keenest supporters.
I've had no response from them all day today, so maybe its the US support that is great and the UK useless, as I read others have had great support from google in the past.
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Ditto, really unimpressed. Courteous support staff but they have no idea what to do and from what I was told today they don't seem to have the necessary tools to allow them to do a partial refund.
The amount of wasted time and transport in sending out another tablet, just for me to box it up and return it again so that they can process a refund is ridiculous.
PriyanPhoenix said:
Ditto, really unimpressed. Courteous support staff but they have no idea what to do and from what I was told today they don't seem to have the necessary tools to allow them to do a partial refund.
The amount of wasted time and transport in sending out another tablet, just for me to box it up and return it again so that they can process a refund is ridiculous.
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It's ridiculous, not impressed.
They are keeping me updated but it's basically the same information over are over again, they're investigating.
I will give them a few more days into next week and then I'm going to tell them to come and collect it.
Have you both asked for the case to be escalated? Presume so.
Not that it makes a differance, as they have not replied to me since the 10th.
For a premium product and their error, its quite staggering they do not know what to do.
I hope you get it sorted.
scoobydu said:
Have you both asked for the case to be escalated? Presume so.
Not that it makes a differance, as they have not replied to me since the 10th.
For a premium product and their error, its quite staggering they do not know what to do.
I hope you get it sorted.
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Yep, hasn't really helped.
It's just the same response every time, they're investigating, they're going to email the specialist team., etc.
dp? really.
Just received an email confirming that they will refund the £70... half an hour after I RMA'd and dropped the return package off with UPS! FFS.
PriyanPhoenix said:
Just received an email confirming that they will refund the £70... half an hour after I RMA'd and dropped the return package off with UPS! FFS.
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That's really bad timing, I just got the same email.
It's completely their fault for making us wait almost a week without an answer, another day and I would have done the same.
I don't suppose there's any chance of getting that parcel back? If it's just been dropped off you might have a chance, I'd give them ring.
Thank you for your recent order from the Google Store.
During checkout it appears you were charged an additional £70 on top of what we had originally intended the Pixel C to be priced at for your region. We have gone ahead and applied a refund for this amount back to the original payment method used for this purchase. This refund may take a few days to reflect with your financial institution.
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Well sounds like they did the right thing in the end. Although bad timing and so long!
After 6 days, with them ignoring my email, I spoke with support about my screen issue (which they appear to have resolved, still testing) and the support guy fully understood and agreed 6 days was not acceptable.
He stated he would take ownership and give me a proper answer, although thats what the previous guy said too!
Glad it sort of worked out for you both.
I purchased a water damaged Nexus 5x, took the time to tear it down, clean the board and connections. It's back to life! The problem is, as with most any water damaged phones, the battery is in need of replacement. Looking around my usual channels (ebay, google) I'm not able to find any. The exception at the moment is one listing in the US for an absurd $90, and another in Spain for a slightly reasonable $35, but with $15 shipping. Anybody around here know where a more affordable replacement can be procured?
If you haven't one yet then here you go. http://www.repairsuniverse.com/lg-nexus-5x-battery-replacement.html I use them and this alot. http://www.etradesupply.com/
Infekxion said:
If you haven't one yet then here you go. http://www.repairsuniverse.com/lg-nexus-5x-battery-replacement.html I use them and this alot. http://www.etradesupply.com/
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I appreciate the link, but that battery is the BL-T9 for the Nexus 5 haha. I probably did come across those places during my intense googlin'. I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
illitero said:
I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
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In my opinion it is relatively easy in a sense that it's possible without too much effort. However it is not easy to the point where it's something that you're going to be able to do on the fly. I would plan on 5-10 minutes to change the battery. See the ifixit teardown of the Nexus 5X, you should be able to figure it out that way.
illitero said:
I appreciate the link, but that battery is the BL-T9 for the Nexus 5 haha. I probably did come across those places during my intense googlin'. I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
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Sorry about that, I guess my edit didn't go through in time.
illitero said:
Anybody around here know where a more affordable replacement can be procured?
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Search for'LG Nexus 5X Battery' at fixez.com (with a 'z' at the end) for $25.00
Also search for 'Nexus 5X Water Test 'on youtube first though.
What did you pay for your water damaged phone?
cabracorax said:
Search for'LG Nexus 5X Battery' at fixes.com $25.00
Also search for 'Nexus 5X Water Test 'on youtube first though.
What did you pay for your water damaged phone?
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that site doesn't exist; it shows the domain is for sale.
illitero said:
that site doesn't exist; it shows the domain is for sale.
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sorry, should be fixez.com with a 'z'. i editted my original post.
cabracorax said:
sorry, should be fixez.com with a 'z'. i editted my original post.
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"Holy crap..." I uttered to myself as I looked it up, hahaha. U.S. based, reasonably priced, AND in stock! You are my hero :3 Thank you so much!
I haven't ordered from them, and there is no picture, so hopefully it works out for you.
cabracorax said:
I haven't ordered from them, and there is no picture, so hopefully it works out for you.
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I did a quick lookup. While they've got a few negative reviews on the BBB website, the people are complaining about poor customer service in the event of issues with the parts. So at least people are getting parts from them. Everything else seems legitimate enough. They accept paypal, so I'm confident enough to try. Thanks again, I looked and looked for hours and couldn't find anything in the US, let alone under $40 after shipping.
What did you pay for your water damaged phone? I had an opportunity to buy a previously submerged 5x for $120, but that seemed a lot for a potential paperweight.
cabracorax said:
What did you pay for your water damaged phone? I had an opportunity to buy a previously submerged 5x for $120, but that seemed a lot for a potential paperweight.
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I'm sorry, I just now saw you already asked that. I lucked out and got mine for $80. Complete gamble, but I had a good feeling about it. Wouldn't power up, but after cleaning off a few corrosion spots it fired up. Now behavior points to the battery needing replaced and I'll be good to go.
Sorry to burst your bubble, but fixez is bull**** for that battery right now. I saw your post and had to recover my password to reply to you but I am so annoyed by that company that I had to reply. So I watered my 5x a couple weeks ago and dried it out but it would not charge. So I figure it's the battery. Looked online, ebay has one from spain, one US guy has a used one for 60 bucks, fixez has them, and then some sites in the UK and Germany. I put an order in with fixez, and then a day later got my shipping confirmation yay!! on my way to getting back in business!! Then the next day I get a call and email saying that the item is backordered and should be in stock in a bout a week. I emailed back and told them that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. They ignored my questions and said we should have it in 7 days. 8 days later I emailed them and asked what is up and reminded them again that their website still lists it as in stock. They said they would let the tech guys know about the website error, but that the item should be available in a couple days.
Well I emailed them again with the same thing: that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. And I also asked for a "real" time estimate. I then got the same email and phone call that said that the item is back ordered and that they expect it in stock in about a week. So it went from "in stock", to "about 7 days", to a "couple days", back to "7 days" and the website still says it's in stock. So I ordered from rounded.com (total plus shipping came out to $35.24) and canceled my order with fixez, and now I wait to see if that works out. Rounded has emailed me to let me know that my order has been completed, but I was given no tracking number. If I had just ordered from rounded.com instead of fixez, I would already have my new battery by now. The refund from fixez came through right away.
Hope this helps.
illitero said:
I did a quick lookup. While they've got a few negative reviews on the BBB website, the people are complaining about poor customer service in the event of issues with the parts. So at least people are getting parts from them. Everything else seems legitimate enough. They accept paypal, so I'm confident enough to try. Thanks again, I looked and looked for hours and couldn't find anything in the US, let alone under $40 after shipping.
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Thanks for the warning. I'm glad you got your refund fast.
iamdumb said:
Sorry to burst your bubble, but fixez is bull**** for that battery right now. I saw your post and had to recover my password to reply to you but I am so annoyed by that company that I had to reply. So I watered my 5x a couple weeks ago and dried it out but it would not charge. So I figure it's the battery. Looked online, ebay has one from spain, one US guy has a used one for 60 bucks, fixez has them, and then some sites in the UK and Germany. I put an order in with fixez, and then a day later got my shipping confirmation yay!! on my way to getting back in business!! Then the next day I get a call and email saying that the item is backordered and should be in stock in a bout a week. I emailed back and told them that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. They ignored my questions and said we should have it in 7 days. 8 days later I emailed them and asked what is up and reminded them again that their website still lists it as in stock. They said they would let the tech guys know about the website error, but that the item should be available in a couple days.
Well I emailed them again with the same thing: that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. And I also asked for a "real" time estimate. I then got the same email and phone call that said that the item is back ordered and that they expect it in stock in about a week. So it went from "in stock", to "about 7 days", to a "couple days", back to "7 days" and the website still says it's in stock. So I ordered from rounded.com (total plus shipping came out to $35.24) and canceled my order with fixez, and now I wait to see if that works out. Rounded has emailed me to let me know that my order has been completed, but I was given no tracking number. If I had just ordered from rounded.com instead of fixez, I would already have my new battery by now. The refund from fixez came through right away.
Hope this helps.
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The bubble was already popped for me, haha. When did this happen to you? The exact same thing happened with me. I made the order that day, got a tracking number within an hour, then yesterday got a call saying the exact thing. I missed the call, but the guy left a thorough message stating it was out of stock and they were expecting stock within seven days. Weird thing was I got an email a few minutes after the call from a different company quoting a different order number saying the exact same thing. When I returned the call at the number it came from, I got yet another different company name. I get that they could all be run by the same group of people, but it's far from confidence inspiring despite the good communication. I'll have to look into the site you mentioned.
And YES, the lack of battery on eBay is crazy. I'd have been better off ordering it from Spain, at least I'd have it by the weekend if I ordered when I very first saw it. The dude in the US that has the USED battery originally wanted $90 for it. I messaged him asking to make the price more reasonable for a pulled unit, and he did incremental drops over the next two hours to where it's sitting now. I told him about pricing other places have for it and offered 35 for it, and he said he couldn't go that low. Dickhead is trying to take advantage of the lack of availability. For his used ass battery... I ordered an extra unit from ifixez just to sell it for half his asking price just to spite him haha.
I put in my order with rounded.com yesterday and canceled my order with fixez today. I still don't think they ever had the battery in stock, or shipped one to a customer. I just don't understand why the would go through all the effort replying to me, calling me, misleading me, just to keep a $35 order active. Oh well. Hopefully rounded.com comes through. Good luck!!
illitero said:
The bubble was already popped for me, haha. When did this happen to you? The exact same thing happened with me. I made the order that day, got a tracking number within an hour, then yesterday got a call saying the exact thing. I missed the call, but the guy left a thorough message stating it was out of stock and they were expecting stock within seven days. Weird thing was I got an email a few minutes after the call from a different company quoting a different order number saying the exact same thing. When I returned the call at the number it came from, I got yet another different company name. I get that they could all be run by the same group of people, but it's far from confidence inspiring despite the good communication. I'll have to look into the site you mentioned.
And YES, the lack of battery on eBay is crazy. I'd have been better off ordering it from Spain, at least I'd have it by the weekend if I ordered when I very first saw it. The dude in the US that has the USED battery originally wanted $90 for it. I messaged him asking to make the price more reasonable for a pulled unit, and he did incremental drops over the next two hours to where it's sitting now. I told him about pricing other places have for it and offered 35 for it, and he said he couldn't go that low. Dickhead is trying to take advantage of the lack of availability. For his used ass battery... I ordered an extra unit from ifixez just to sell it for half his asking price just to spite him haha.
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iamdumb said:
I put in my order with rounded.com yesterday and canceled my order with fixez today. I still don't think they ever had the battery in stock, or shipped one to a customer. I just don't understand why the would go through all the effort replying to me, calling me, misleading me, just to keep a $35 order active. Oh well. Hopefully rounded.com comes through. Good luck!!
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Thanks, hopefully it's just an issue with supply. I honestly don't think they're trying to be misleading, I think it's just a bunch of young people that don't really know what's going on haha. I'll wait it out another week and see what happens. Keep me posted on your order from rounded, I found them in my initial search, but was holding out for a US-based merchant for impatience. Looks like the joke's on me haha.
I just saw this thread on reddit, relevant to the 5x battery
cabracorax said:
I just saw this --- relevant to the 5x battery
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Hey, that was me! I actually saw this thread when researching options for the replacement battery. I took the PCB from the original dead battery and it fit perfectly with the G2.
I have excellent battery life with the G2 battery so far, the only issue I have is my phone wont give out any battery percentage. But it lasts all day easily and I just charge it overnight so no issues at the moment.
I got the phone dead from Swappa so I'm also waiting to hear if that rounded.com battery works out.
Hi all, I have a Mate 10 which is the absolute best phone I've ever owned, but it's inability to function correctly with Android Auto is making me consider buying a Pixel (my wife's pairs just fine with AA). I see some people sell them on swappa brand new sealed box for $700 but without the warranty from Google. How bad is the screen issue and is it definitely quite possible I could be purchasing a dud? I'd rather spend the extra $$ and go through Google itself if so. Thanks!
tuffluck said:
Hi all, I have a Mate 10 which is the absolute best phone I've ever owned, but it's inability to function correctly with Android Auto is making me consider buying a Pixel (my wife's pairs just fine with AA). I see some people sell them on swappa brand new sealed box for $700 but without the warranty from Google. How bad is the screen issue and is it definitely quite possible I could be purchasing a dud? I'd rather spend the extra $$ and go through Google itself if so. Thanks!
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My friend, you can find over 1000+ opinions from users on these threads. Believe what you want from them. Best thing you could do is go to a store, and check it out yourself. Personally, I haven't had any complaints or issues with my P2XL. I don't use AA, so I can't comment on that. All I know is that mine is fine as far as the screen is concerned
Bought mine of of Swappa. Swapped out my S8+ for it. Best decision I've made as far as phones go.
tuffluck said:
Hi all, I have a Mate 10 which is the absolute best phone I've ever owned, but it's inability to function correctly with Android Auto is making me consider buying a Pixel (my wife's pairs just fine with AA). I see some people sell them on swappa brand new sealed box for $700 but without the warranty from Google. How bad is the screen issue and is it definitely quite possible I could be purchasing a dud? I'd rather spend the extra $$ and go through Google itself if so. Thanks!
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Sold my S8+, Google was offering $200 credit on 128GB 2 XL. Snagged that deal, now running DU with Dolby and Viper no issues, couldn't be happier. Haven't noticed any screen issues either but YMMV. I'd rather have the warranty.
tuffluck said:
Hi all, I have a Mate 10 which is the absolute best phone I've ever owned, but it's inability to function correctly with Android Auto is making me consider buying a Pixel (my wife's pairs just fine with AA). I see some people sell them on swappa brand new sealed box for $700 but without the warranty from Google. How bad is the screen issue and is it definitely quite possible I could be purchasing a dud? I'd rather spend the extra $$ and go through Google itself if so. Thanks!
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Warranty is done by IMEI and honored straight away unless phone has been blacklisted by phone carriers or Google.
Google repair doesn't ask for a receipt unless there's a blacklist issue.
Swappa does a check for bad phones before it can be listed.
So if you buy on Swappa from seller with more than 10 sales and solid 5 star feedback, that consumer experience plus PayPal and Swappa backing
and you aren't likely to have any issues. Have bought and sold there, and they for sure take care of problems.
I bought mine on Swappa and sold my international S8+, couldnt be happier. The seller sold me a week old phone, and gave me a copy of his receipt from Google. Just to be safe, I contacted Google and provided them the receipt. They said that the warranty is definitely good, and I would have not issues if I needed to file a claim. I have played with a couple Pixel 2 XL's and I honestly think the screen thing is blown out of proportion. I compared mine side by side with my S8, and my wife's Pixel XL, and you wouldn't know the difference. The both Pixels had a more cool color all together over the S8, but I honestly liked it more. I thought whites look better on the Pixel 2 XL.
I got mine on swappa as well.
While it is an excellent phone, the speakers aren't as good as I thought they'd be coming from a 6P.
More distortion/buzzing where the 6P had none.
And the lock screen is annoyingly aggravating. Trying to swipe a notification away takes 4-5 tries, even on the April security update and with substratum and magisk modules that supposedly fix the issue.
Hell, even trying to pull down the quick settings panel to toggle the flashlight takes multiple tries.
There is blue shifting at super high viewing angles, but unless you're looking at a completely white image, it's really not noticeable.
The lock screen swiping is far more annoying than the blue shift.
Made the switch from the Nexus 6P over. Purchased my XL 2 from swappa also. In my personal opinion I feel the screen issue was very overblown. Phone and process concerning swappa exceeded my expectations.
I'm looking to buy a pixel 2 XL on Swappa also.
I just can't believe how many there are being called brand new never opened but they never have a receipt. Where are all these coming from ?
So I shouldn't be concerned if it's an experienced seller with good ratings ?
Thanks for any input
An experienced seller with high rating would be your best bet...
rdwelker said:
I'm looking to buy a pixel 2 XL on Swappa also.
I just can't believe how many there are being called brand new never opened but they never have a receipt. Where are all these coming from ?
So I shouldn't be concerned if it's an experienced seller with good ratings ?
Thanks for any input
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I've been watching Swappa really close for the past 2 weeks as I'd like to pick up another couple 2XL's in Panda for my wife and daughter so we can switch to Project Fi.
I thought the exact same thing. I also think its hilarious how many of them are listed "Brand New, Sealed Box" and the 2nd and 3rd pictures are of the phone out of the "sealed box".
I grabbed one on Swappa a few weeks ago from a guy in Florida. Was a little nervous but it delivered asap, looks to be from Canada as best I can tell from the box. Have had 0 issues, unlocked it as soon as it landed, and works great.
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
roirraW edor ehT said:
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
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I'm not mad? It's just kinda like really? I had two phones in the past that I bought new from Motorola and Oneplus that sent me brand new replacements. And my oneplus I owned for two MONTHS. I have had my 6 pro for 11 days I believe? It's just kinda like WOW. Haha my girlfriend and I were like no... we're not mad, but just cancel it.
Out of curiosity, for the sake of science, do you mind posting the logcat output capturing a few of these camera freeze up and reboot occurrences? Thanks
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
Or going by factory seconds where some did not make it out due to quality assurance checks, some phones are just born "frankenphones" at the factory itself.
zetsumeikuro said:
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
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Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
roirraW edor ehT said:
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
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True, they do label those as "refurbs" as well. Would make sense they'd be mailing those out as they probably have little to no stock of brand new phones. I wouldn't care too much if I got someone's return as long as there's no cosmetic issues or mechanical issues on the device.
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
The issue is the uncertainly on the degree of cosmetic/mechanical issues, making it a strict no from me at the retail price.
Ideal solution would be a $200 rebate on a certified refurb unit or a full refund for the inconvenience, stress, mental angst
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Click to collapse
I wouldn't accept anything but new within the first 30 days. In your case they definitely should be giving you a brand new one. You probably got a crappy rep, I would try again with another one. Easier said than done with how nonexistent support has been since launch. Within the first 14 days they're supposed to give new devices as a replacement. Good luck man!
Depending on how much I love the product, I usually try to rule out user error first because no product is bug-free or perfect, else simply I return it since it is clearly not worth my time trying to beta test their product and buy a more reputable and reliable product.
In the Android world, Samsung has excellent brand loyalty for this reason and something Google should learn from if they wish to retain their customer base and build brand loyalty.
I mean no disrespect at all to any fans of Samsung - I loved my Galaxy S3 a long time ago. But the way Samsung's software doesn't work well for my usage, and how they make some things not work as well as they do on Pixels made my wife and I return to Pixels and sell our Note 10+ after only a year and a half - and I usually keep a phone for 3 years or at least until it's no longer updated.
The Note 10+ hardware was top-notch. Couldn't stand the software, though, and my P6P is already working much better for my wife and I than the Note 10+ was.
Low inventory could result in sending refurbished one's...
Gytole said:
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
Click to expand...
Click to collapse
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the (replacement) phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch. Also, as mentioned, return window might be a deciding factor.
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
Morgrain said:
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch.
Click to expand...
Click to collapse
miravision said:
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
Click to expand...
Click to collapse
I had a couple minor quirks, but the dealbreakers for me were
a) random reboots (didn't bother me the first 1 1/2 days because they only happened in idle, but then the phone randomly rebooted whilst I used it to navigate, that was unacceptable)
b) heavy lens flicker, even with clean glass (random rays of light whenever in 70% of shot pictures against/ with the sun)
Since using the replacement device, I neither had random reboots nor any more heavy lens flicker. Its possible ofc that these were software and not hardware isses, but since I set up my P6 Pro replacement the same way that I set up the "original" p6 pro one (cable backup transfer from my previous phone), it's hard to find that out.
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
Click to expand...
Click to collapse
Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement if it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him I was a little ambiguous with my phrasing and to this day I still wonder if it was a new phone.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago...
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
Click to expand...
Click to collapse
Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement of it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him it was a little ambiguous with my phrasing.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago
Google has been doing this for years, this is nothing new.
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
I had a similar issue with OnePlus tradein. I trade in a 'perfect' device (clean, absolutely not a single scratch, etc). Was quoted 320 euro. Sent the device to the trade-in partner. They claimed the device still contained my Google account (despite me having removed the account and factory-reset before I sent it). Zillions of mails and online support chats.
"Don't worry ... it will be solved sir ..."
Every single time had another support guy on mail/chat and had to repeat the same story over and over again.
Yeah right. After 4 months of trying and posting the story daily on OnePlus social media, threatening with legal action, even filing a police complaint, they simply decided to pay me 30 euro and that was the end of the story. After that they simply refused to accept any further mails/chats despite my formal complaint that I did not accept their offer.
No official reaction ever form OnePlus.
At the end, I was so tired of it that I "gave up".
Hearing your story, just wanted to post this here as well.
I don't even know with which obscure trade-in partner I was dealing with. They never wanted to reveal their true identity and kept hiding behind OnePlus despite them handling all online Q&A.
(apologies for slight off-topic)
Az Biker said:
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
Click to expand...
Click to collapse
Sorry you had to go through the dysfunctional world known as Go0gle, but sage advice.
I'm actually on chat with google right now regarding my P4XL trade in for the P6P. It delivered a week ago, but they say "waiting to receive your trade in".
I read a thread yesterday were the poster was complaining about returning his phone and receiving a replacement and the clusterfuc# it had become. I replied and I'll say the same thing here. It's not just Google. Insert any company name and you can tell the same story. In this era of covid and people not wanting to work and supply issues it is just a mess everywhere. We order parts here and they don't arrive, or the wrong one show up and we call customer service and it's a shi$ show every time.
shiftr182 said:
I'm actually on chat with google right now regarding my P4XL trade in for the P6P. It delivered a week ago, but they say "waiting to receive your trade in".
Click to expand...
Click to collapse
Get ready for the ride!
You'll start receiving emails like this every third day:
Dec 10th
Hi Az Biker,
Thank You for contacting Google Support!
This is a follow up email as per our conversation over chat regarding Trade-in refund. I would like to inform you that I’m consulting with our product experts and they’re actively working on a resolution. I’ll keep you updated within 24-48 hours.
I appreciate your continued patience and cooperation in this matter.
In case you have any other query please feel free to reply to the same email, I will be happy to help you.
Thanks!
David
The Google Support Team
Jan 3rd
Hi Az Biker,
Thank you for contacting Google Support Team!
We really apologize for the inconvenience caused to you. I can understand your situation. This is something that we do not want our customers to experience. I request you to please wait for the update from our specialist team. Once there is an update, we will get back to you soon.
I appreciate your continued patience and cooperation in this matter.
In case you have any other query please feel free to reply to the same email, I will be happy to help you.
Thanks!
David
The Google Support Team
Every email in between said the same thing. I started to feel like my device was lost or stolen and they were just looking for a way to put it back on me.
I think the delivery notification held them to the fire, as it was already in their possession.
Hopefully everything works out for you. Report back here when you get an update.
Hahaha! Just got the first one! I was in the same boat as you.... my P4XL was only worth around $250 or so on Swappa, and after you factor in Paypal, Swappa, shipping, etc. I opted to just trade in for $209 or something. I guess we'll just wait and see. If I would have known it was going to take that long I probably would have just kept it as an extra.
shiftr182 said:
I probably would have just kept it as an extra.
Click to expand...
Click to collapse
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
Atlest there is a possibility that you might get some money, the trade in solution where i live will pay you 400$ at the top for a brand new iPhone 13 Pro Max, like that is gonna happen.
android_dan said:
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
Click to expand...
Click to collapse
Lol, for me it was a way of swaying my wife into letting me get the P6P..... Google will pay me for my old phone
Az Biker said:
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
Click to expand...
Click to collapse
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
I'm really to sorry to hear about that, @Az Biker. The other person you referenced in the OP was eventually successful as well, and received the proper credit, from what I remember.
I'm really glad I always choose to sell our old phones on Swappa, when I don't keep one as a spare. So far - knock on wood - the only negative experience I had on Swappa was buying a used Pixel 1 128 GB that was supposed to be Google Edition for ~$50. It was Verizon Edition, and I could've sent it back for a refund, but there was no way I was going to be able to get a Google Edition for that low, so no real biggee.
wulfgarfang said:
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
Click to expand...
Click to collapse
I'm not ****ed off, but all he had to do was not just wait. It was contacting customer support on the not fun 200-year old rusting carousel of an experience umpteen times.
I wouldn't be happy with that happening to me, either.
wulfgarfang said:
So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people.
Click to expand...
Click to collapse
Please, people need to stop with the "virus excuse". You don't need this lame excuse when you're being a cr*ppy customer service. This has nothing to do with the current situation.
Companies need to get their sh*t together and do what they're supposed to do. If I used the same excuse at my job, I don't think my manager or my company would care much for it.
roirraW edor ehT said:
I'm not ****ed off, but all he had to do was not just wait. It was contacting customer support on the not fun 200-year old rusting carousel of an experience umpteen times.
I wouldn't be happy with that happening to me, either.
Click to expand...
Click to collapse
Yeah that was a ridiculous reply to a serious issue. How much time, effort and money was wasted on the myriad of contacts needed.
But that aside, I have an alternate reality... er experience. I have never had an issue sending in a device to either Google or Verizon and I've done it countless times be it a defect or a trade-in. Maybe luck of the draw. On my P5 trade I had the money in my account within a week of dropping it off at the PO. I didn't get the 4 bills plus but the quoted amount of $385 I think it was. I also got a beautiful refurb from a tier 2 CSR for a problem that was really not Google's. He was a really nice guy too. But that was before.
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
I think really its the customer service thing... it is impossible to get ahold of anyone in customer service, and then your just waiting in limbo. The paperwork I received regarding my trade-in also said that it would be processed within 3 days of receiving. Its been a week since it delivered, and they still say that they are waiting to receive.
foobar66 said:
I had a similar issue with OnePlus tradein. I trade in a 'perfect' device (clean, absolutely not a single scratch, etc). Was quoted 320 euro. Sent the device to the trade-in partner. They claimed the device still contained my Google account (despite me having removed the account and factory-reset before I sent it). Zillions of mails and online support chats.
"Don't worry ... it will be solved sir ..."
Every single time had another support guy on mail/chat and had to repeat the same story over and over again.
Yeah right. After 4 months of trying and posting the story daily on OnePlus social media, threatening with legal action, even filing a police complaint, they simply decided to pay me 30 euro and that was the end of the story. After that they simply refused to accept any further mails/chats despite my formal complaint that I did not accept their offer.
No official reaction ever form OnePlus.
At the end, I was so tired of it that I "gave up".
Hearing your story, just wanted to post this here as well.
I don't even know with which obscure trade-in partner I was dealing with. They never wanted to reveal their true identity and kept hiding behind OnePlus despite them handling all online Q&A.
(apologies for slight off-topic)
Click to expand...
Click to collapse
Dude that sucks! The hopeless feeling of doing everything right, then realizing you're just a number to them hits hard. That's what I was feeling. I'm like "I've purchased 6 top end smart phones from google and blah blah blah.. " then I realize I by myself am nothing to Google. Not in a militant, entitled bad way, but I'm just a bottom line number in ink.
wulfgarfang said:
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus
going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
Click to expand...
Click to collapse
I waited two weeks, ten business days, before I sent my first email asking what's up. That's patience enough in waiting twice as long as advertised.
If Google is facing greater trade-in times for whatever reason, they should update the 3-5 days stated on their website when you process the trade-in.
Not once did any of their correspondence mention delays related to COVID. This is Google over promising and under delivering. You're welcome to your own opinion.
I did everything I was asked within the time limitations, why should I ask anything different of Google?
Do you for a second think Google would "be patient and understanding" if you had waited 43 days after the trade-in period expired to send in your device? Not a chance.
If you drive through fast food, order a #4 combo, get to the window and they ask you to park in front. Thirty minutes later they bring out your food and say, be glad you got your food at all we've been short staffed for weeks due to COVID...You're fine with that? No, add a note about increased wait times on the menu so I know what I'm getting into BEFORE I commit myself.
BTW, customers are real people too, and instead of receiving a $400 dollar refund real people are charged interest while waiting 43 days for their refund or maybe real people were depending on that refund for other things.
Bottom line, you say I'll get my refund in X amount of time, either hold true to your advertising or update the X amount of time. It's called good business.
roirraW edor ehT said:
I'm really to sorry to hear about that, @Az Biker. The other person you referenced in the OP was eventually successful as well, and received the proper credit, from what I remember.
I'm really glad I always choose to sell our old phones on Swappa, when I don't keep one as a spare. So far - knock on wood - the only negative experience I had on Swappa was buying a used Pixel 1 128 GB that was supposed to be Google Edition for ~$50. It was Verizon Edition, and I could've sent it back for a refund, but there was no way I was going to be able to get a Google Edition for that low, so no real biggee.
Click to expand...
Click to collapse
Yeah, I have always used SWAPPA until this time. SHAME ON ME Swappa karma got me good
Ghisy said:
Please, people need to stop with the "virus excuse". You don't need this lame excuse when you're being a cr*ppy customer service. This has nothing to do with the current situation.
Companies need to get their sh*t together and do what they're supposed to do. If I used the same excuse at my job, I don't think my manager or my company would care much for it.
Click to expand...
Click to collapse
I realize in certain circumstances this exists. I moonlight as a mechanic at a local TREK bicycle shop and ordered a 2022 Slash 9.8 GX using my employee discount (20% off a pretty expensive bike). Ordered it in March 2021 received it November 23rd, 2021, as an employee, but customers were getting theirs first, so I get it.
These things are made overseas and shipping backlog, yada yada yada. So I'm not immune to understanding delays. But yeah, the canned "COVID delay" response is being abused way too much!
bobby janow said:
But that aside, I have an alternate reality... er experience. I have never had an issue sending in a device to either Google or Verizon and I've done it countless times be it a defect or a trade-in.
Maybe luck of the draw. On my P5 trade I had the money in my account within a week of dropping it off at the PO. I didn't get the 4 bills plus but the quoted amount of $385 I think it was. I also got a beautiful refurb from a tier 2 CSR for a problem that was really not Google's. He was a really nice guy too. But that was before.
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
Click to expand...
Click to collapse
Yes. Swappa can burn a lot of time and knit-pickers can suck the life out of hoping for humanity, but I've been fortunate with the 4 or 5 devices I've sold on Swappa, and back in the day when turning in devices to VZW for an upgrade I never really had any issues.
What really burned by britches about Google was their canned "we're looking into it" emails. Really felt like I was gonna get the ol' shaft on this transaction, with little to nothing I could do about it either way.
shiftr182 said:
I think really its the customer service thing... it is impossible to get ahold of anyone in customer service, and then your just waiting in limbo. The paperwork I received regarding my trade-in also said that it would be processed within 3 days of receiving. Its been a week since it delivered, and they still say that they are waiting to receive.
Click to expand...
Click to collapse
I waited until the link showed they received the device before I started counting days. After ten business days, I started sending emails. Luckily I don't need the refund money per se (like depend on it) as others might be, but I did have it in mind to spend on last minute Christmas gifts to add to the kid's pile
android_dan said:
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
Click to expand...
Click to collapse
Maybe I was naïve in thinking that Google was big enough to meet their marketing and quoted timeframe. I had never been given a reason to doubt Google in the past with all the transactions I've done through their store. Trust me, I won't be making that mistake again
I'll let you guys decide who is Google and who is the consumer
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bobby janow said:
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
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Click to collapse
That sucks! I learned when I sold our two Note 10+'s after we received our P6Ps that what I think is Mint is not, but I learned that before my posting was even approved, so I downgraded my listings to "Good". In my case, it was mostly slight damage around the charging port from where relatively blind attempts to plug the USB-C cable in took some trial and error.
Similarly, when I've really taken a good look at the outside of my door locks that were new three years ago, I can really see just much I missed the locks slightly with my keys. I wasn't happy the phones weren't mint - they'd been in OtterBox Defenders with tempered glass screen protectors since day one, but I still got nearly as much as mint models sold for on Swappa.
I also never, ever give a reduced price anymore no matter what. Take it or leave it. Every time I have (for other things in other places than Swappa), I end up regretting it, so I never do on Swappa. Basically, folks asking if they can get any $ off for any reason are just scammers themselves. Sure, there may be a few relatively innocents in there with valid reasons, but I've never been lucky enough to sell to ones like that. Relatively innocent folks don't ask for amounts off the price in my admittedly reasonably limited experience.
I have no idea how many phones I've sold on Swappa as they must only keep records for so long, or they wiped them out at some point because it's only showing the two Note 10+'s I sold a couple of months ago. I know I sold at least two or more other phones previously. I've bought two phones from there too, and as I said before, the only problem I had once was someone listed a Verizon Edition Pixel 1 as if it was a Google Edition, and it was a $50 phone so can't really beat that. It was just a spare phone at the time, anyway.
Now eBay...that's another subject. I'll never sell anything outside the country on eBay again. After years of avoiding it, about 8 years ago I thought what the heck, I'll try it. Scammed. I got my money first but had to lose my ~15-year old eBay account.
I normally don't buy new phones until the old one isn't supported anymore, so by the time I'd sell them they're not worth hardly anything, and I keep them as spares. I should find a way to donate some old phones, and only keep my two favorite (Pixel 1's) as spares.
Az Biker said:
Yeah, I have always used SWAPPA until this time. SHAME ON ME Swappa karma got me good
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Click to collapse
LOL! Laughing, and crying.
roirraW edor ehT said:
That sucks! I learned when I sold our two Note 10+'s after we received our P6Ps that what I think is Mint is not, but I learned that before my posting was even approved, so I downgraded my listings to "Good". In my case, it was mostly slight damage around the charging port from where relatively blind attempts to plug the USB-C cable in took some trial and error.
Similarly, when I've really taken a good look at the outside of my door locks that were new three years ago, I can really see just much I missed the locks slightly with my keys. I wasn't happy the phones weren't mint - they'd been in OtterBox Defenders with tempered glass screen protectors since day one, but I still got nearly as much as mint models sold for on Swappa.
I also never, ever give a reduced price anymore no matter what. Take it or leave it. Every time I have (for other things in other places than Swappa), I end up regretting it, so I never do on Swappa. Basically, folks asking if they can get any $ off for any reason are just scammers themselves. Sure, there may be a few relatively innocents in there with valid reasons, but I've never been lucky enough to sell to ones like that. Relatively innocent folks don't ask for amounts off the price in my admittedly reasonably limited experience.
I have no idea how many phones I've sold on Swappa as they must only keep records for so long, or they wiped them out at some point because it's only showing the two Note 10+'s I sold a couple of months ago. I know I sold at least two or more other phones previously. I've bought two phones from there too, and as I said before, the only problem I had once was someone listed a Verizon Edition Pixel 1 as if it was a Google Edition, and it was a $50 phone so can't really beat that. It was just a spare phone at the time, anyway.
Now eBay...that's another subject. I'll never sell anything outside the country on eBay again. After years of avoiding it, about 8 years ago I thought what the heck, I'll try it. Scammed. I got my money first but had to lose my ~15-year old eBay account.
I normally don't buy new phones until the old one isn't supported anymore, so by the time I'd sell them they're not worth hardly anything, and I keep them as spares. I should find a way to donate some old phones, and only keep my two favorite (Pixel 1's) as spares.
LOL! Laughing, and crying.
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Click to collapse
Now you tell me. Lol. It was a learning experience for sure. I'll take your good advice in the future. I usually keep my devices but these last two I unloaded. I swore off Swappa but with your experiences I think I can safely crawl back. Thanks. But I'm still p'od that I let him get away with that. I should have known better. But it's time to let it go and well.. (smack) I needed that.